If you get a letter saying that a debt has been sold to a debt collector you may be very worried.
This article answers common questions about what has happened and how it will affect you:
- will the debt collection agency (DCA) be horrible to deal with?
- is it legal to do this?
- do you still have to pay the money?
- what about your credit record?
- what if you don’t owe the money?
Contents
I don’t think this is my debt
The letter doesn’t say what the debt is!
If you get a letter that might be about a debt but it doesn’t give any details at all, it is just asking you to call them, then this is a “fishing expedition”. They don’t really know who the debt belongs to and they are hoping someone will give them their details (date of birth, previous addresses) that will match.
You can usually ignore these vague letters – see Prime Location Services – do I have to call them? for an example.
But I don’t owe this money
When the letter mentions a debt that you don’t think you owe, do not ignore it.
If you have already repaid the debt, tell the debt collector this. Ask them for a Statement of Account for the debt if they say you do still owe money.
If you have never borrowed from that lender, or never used that electricity supplier, reply telling the debt collector to Prove It!
It is the debt collector’s job to show you are the borrower. You don’t have to prove you aren’t. But unfortunately you may need to be persistent about this.
Has the debt really been sold?
A lender will often appoint a debt collector to try to collect the money for them. This isn’t a “sale” – you still owe the money to the original lender. None of the rest of this article is relevant.
If you aren’t sure what has happened, the best thing is to contact the original creditor and ask them if your debt has been sold or not. If you are worried and don’t want to talk to the creditor, phone National Debtline for advice about the letter.
Is the sale fair?
Is this even legal? Why wasn’t I asked?
When a sale happens, everything about your debt remains the same, except that you now owe the money to the debt collector who has bought the debt. The T&Cs of the debt haven’t changed – just who the creditor is.
You won’t be asked to agree to the sale. AndYou can’t object to or stop the sale.
You agree to the original terms when you borrowed the money or opened the account. In the small print, there will have been a clause that said that the lender can “assign his rights” to a third-party. This is the legal term for a “sale”.
Your debt can be sold if you are in debt management or you have an arrangement to pay. It may not feel fair if the lender accepted your monthly offer and you are making the payments as agreed, but legally the lender can still sell the debt.
There is one exception here. If your lender subscribes to the Standards of Lending Practice and if they had previously been shown evidence that you have mental health problems or critical illness, your debt should not have been sold. Most banks and many major credit cards are subscribers. Go to your local Citizens Advice if you would like help with this situation.
How much was my debt sold for?
That will depend on the state of your account. A debt where you have paid token payments or nothing for a long while may have been sold for very little, just a penny or two in the pound. If you are making regular payments then it will have been sold for more.
You won’t be told what your account was sold for. The sale is a commercial agreement between the seller and the buyer.
This may seem annoying or unfair, but the debt collector and the original lender are not doing anything wrong by not telling you the sale price.
The price the debt collector paid for your debt is irrelevant to you. It doesn’t affect the amount that you now owe. You still owe the full amount but now to the debt collector.
If the lender has been paid, why do I owe anything?
The original lender has had the debt settled by the DCA. But you now owe the money to the DCA instead.
Think of this example. You borrow £200 from your sister for some car repairs, agreeing to pay her back £50 a month. But she suddenly needs all the money immediately, so your dad gives your sister the £200 and you repay your dad instead. Same debt, same repayments. You borrowed from your sister but now you don’t owe her anything but you do need to repay your dad.
This is pretty much what has happened with your debt being sold. Your debt stays exactly the same, you just owe it to a different person.
NB This example isn’t an attempt to explain the legal contractual obligations – it is an analogy illustrating why you now have to repay someone else.
I want to carry on paying the original lender
You can’t do this. You don’t owe any money to the original lender anymore.
Has this reset the 6 year period for becoming statute-barred?
No, this hasn’t changed anything about statute barring:
- if the debt isn’t yet statute-barred, the 6 year period carries on, it doesn’t start again after the sale. But if you were hoping the debt would soon become statute barred, the debt collector may push you to make a payment or go to court for a CCJ if you won’t. See “My debt has been sold, just when I thought I was out of the woods” for your options.
- where you have been making payments, this debt will never become statute-barred.
- a debt that is already statute-barred will continue to be so after the sale.
Read Statute Barred Debt – Common Questions because statute barring is complicated.
My debt has now been sold to another debt collector!
This happens. Sometimes several times. There is nothing you can do about it.
Sometimes the debt collector is going out of business. In 2022-3 there was a very big transfer of debts from Hoist to Lowell for this reason.
If you have been paying the previous debt collector, just start paying the new one.
What will the debt collector do?
Will the debt collector be difficult?
You may find that debt collectors are as easy to deal with as the original lender. Indeed they may be more likely to freeze interest or accept a full and final settlement offer!
If you had a payment arrangement with the original lender, for example in a debt management plan, you just need to offer the same amount to the debt collector.
There are regulations to make sure that consumer credit debt collectors behave fairly. All debt collectors handling credit card, overdraft and loan debts have to be regulated by the Financial Conduct Authority and if you have problems with one, the Financial Ombudsman will look at your complaint.
Unless you ignore the debt collector, it’s unlikely that you will get phone calls at work.
Will they come to my house? send bailiffs?
Bailiffs can’t be sent until the debt collector has got a CCJ (see below) and you are not making the CCJ monthly payments. this is very unlikely unless you ignore the debt collector.
In theory, a debt collector can send someone to your house. They have no more right to enter your house and take your things than the postman has. You don’t have to open the door to them.
As a result, this is pretty rare. It isn’t going to happen unless you ignore the debt collector, and even then it’s pretty unusual.
Can the debt collector take me to court?
Legally, yes. The debt collector now has all the rights that the original lender had and this includes applying for a County Court Judgment (CCJ).
You don’t have to worry that this is going to happen straight away. The debt collector would rather reach an agreement with you for monthly payments and not have the cost and bother of going to court.
But in 2022, there were nearly 900,000 CCJs. Many of these CCJs are for quite small amounts – much less than a £1,000.
Very few original lenders go to court for a CCJ – they usually sell the debt and let the debt collector take you to court. You may have been ignoring the original creditor and all that has happened has been a few emails and letters. But if you ignore a debt collector they are much more likely to take you to court.
How much can you pay to this debt?
I already have a payment arrangement in place for the debt
If you have a debt management plan, tell the DMP company. They will switch your monthly payment to go to the debt collector.
Where you have set up the payment arrangement, you need to ask the debt collector for their bank account details so you can start paying them.
I can’t afford to pay anything as I have arrears on important bills
Explain this to the debt collector. Most of them will let you have a break from paying if you have priority debts.
DO NOT PANIC and offer too much
You should only offer what you can afford for regular monthly payments. Not the maximum you think you can stretch to next month.
Never borrow money to try to pay a debt collector. This is an already defaulted debt where interest should be frozen. You will make your situation worse by borrowing more money to clear this and paying interest on it.
If you have been ignoring this debt, this is a good point to review your whole situation and your possible debt solutions.
If you aren’t sure what to offer, or feel a debt collector is trying to push you to pay too much contact your local Citizens Advice. Or phone National Debtline on 0808 808 4000,
But I now have two defaults on my credit file!
Debts are usually already defaulted before they are sold. When it is sold the original creditor will mark the debt as settled with a zero balance owing and the debt collector will add the debt with the same default date that the original creditor used.
So now there are now two debts with defaults on your credit record. You may be alarmed because that looks bad.
But the debt isn’t being double counted because one of the debt entries says that there is zero owing.
And when your credit rating is calculated, only one of the two debts is counted. So your credit score will not get worse because you now seem to have two defaults.
Options when you cant pay bills & debts
Threats of court – are debt collectors bluffing?
Ask for the CCA agreement for old debts
dennis gardiner says
do you not think that any company DCA or original creditor who offers this amount of discount,there is something wrong with the account for example they do not have an original signed copy, or there is PPI involved?? just a thought
Sara (Debt Camel) says
Not sure why PPI is relevant? A DCA will have bought the account for pennies, it makes good commercial sense to settle with a F&F offer that banks their profits now rather than through a DMP over a long while.
Nick says
Thanks again for the replies.
Sara thanks for the reassurance.
Dennis I requested an account statement and a copy of the original signed agreement in my initial written correspondence with the DCA’s ‘Correspondence and Third Party Representative’. Funnily enough he appears to have overlooked it in his response. Needless to say a reminder has been sent.
Anderson says
Looking advice and help. I have a allege account with microcredit back in 2014. They sold the credit on to Kapama Ltd (who now pass it on to Opos Ltd. I sent an requesting for a true copy of the original credit agreement along with a broken down of the statement. They sent me back a agreement with my name on the creditor with no figures and no relation to the ledge account.
Not sure but, does the original credit agreement should supply the amount of money borrowed and the length of time it’s for ?
The agreement was sent to me is not showing that, it just giving me a general agreement taken out on my first encounter with microcredit back in 2013.
They have place a default on my name and I would request for them to remove it.
What should I do and do I have a case?
Thanks in advance
Sara (Debt Camel) says
What should be in a CCA agreement depends on the type of credit. If it is a simple loan, the amount borrowed and the amount and number of repayments should be given. But is it possible this is a sunning credit agreement? I suggest you phone National Debtline and talk to them about what you have been sent.
Teresa says
Hi Sara, My husband’s Cabot debt has now been moved to the Cabot solicitors Mortimer Clarke. They are claiming that unless he responds by the 11th Feb they will take him to court for an old Sainburys credit card, he last made payment in 2013, and has no contact from anyone until Cabot took over the debt. He has asked Cabot for the original agreement, they haven’t yet sent it. But I don’t know if this is just an empty threat, or is he better to just respond. The last thing he needs is a CCJ, we moved last year whilst he has a default on his credit file, we will need a new mortgage in the next 4 years, so we cannot risk a CCJ. Please help!
Teresa says
Also I must add. Cabot first contacted him in April of last year. To date despite proof of the debt they haven’t produced any evidence of him owning this money. Do they have a time limit on when they must produce the documents?
Sara (Debt Camel) says
Hi Teresa,
has he had a Letter before Claim/Action? If he has, this article looks at how to reply to it: https://debtcamel.co.uk/letter-before-claim-ccj/
Teresa says
It doesn’t say it’s a letter before claim, but the letter has come with a ‘Letter of claim details’ form which explains who they are etc. They have also included a reply form, income & exps form, a direct debit form etc.
Sara (Debt Camel) says
That is a letter before claim – the link I gave explains how to complete the Reply form if you want them to send the CCA agreement.
Rennell says
Hi Sara,
I’ve just recently started to check my credit report and have see a a default shown in reference to a Talk Talk account, it shows as Settled and the amount is £0. On disupting the default with Talk Talk they confirmed that the account had been sold to Lowell but there was still an outstanding amount.
I’ve contacted Lowell and they have confirmed they are now the data controllers and will update any details in relation to the default and the account is closed with a zero balance.
I have two questions –
1) – Who am I meant to be dealing with to remove the default Lowell or Talk Talk? If Lowell hve bought the debt why did they not update my credit report as you have outlined above to reflect the debt had been passed on?
2) Why would my credit report reflect in Date Updated & Date Satisfied a date of Dec 2015 (when I closed the account as moved to a different provider), but the Default date shows the June 2016. The debt was paid to Lowell in Oct 2017.
Hope you can help I’ve complained to both parties and getting nowhere at present!!
Thanks!
Sara (Debt Camel) says
If you dispute that there was an outstanding amount, you need to do this with Talk Talk. If they uphold your complaint and delete the default, the Lowell record will also be deleted.
molly says
I have got credit card at an old address which we use sometimes but my new address I have got same creditor and the creditor already sold my debt to debt collector and I have agreement to pay monthly. Now it looks like my creditor has found out about my old address and has linked so what will happen?
Sara (Debt Camel) says
It’s hard to guess, they may not do anything, they may refuse any credit limit increases, they could I suppose close the account but they may well not do this.
Cathy says
Looking for a little clarification re confusing entries on hubby’s Experian report.
We believe his main Barclaycard account should have defaulted in Nov 2012 when he missed 2 months whilst we entered into a DMP.
We thought it was showing as defaulted until BC sold the debt to Link in 09/16. Link are showing a default date, however, of 31/12/2014.
The BC record up to the point it was transferred to Link is now showing as a closed account, but with various minus month markers up until 18 months before they sold it & paid green tick markers (which it wasn’t because we were & still are in the DMP) up until date it was transferred to Link.
What are the implications to hubby’s credit record of the way the closed account has been recorded? Should we be disputing with both BC & the DCA that the account should be defaulted back to 2012?
In addition, hubby’s second BC account (formerly an Egg account, which still forms part of our DMP & should have been defaulted around the same time as the other) doesn’t appear on any of his CRA reports anywhere either under BC or the (different) DCA they sold it to 6 months ago. Is there a chance it could suddenly re-appear?
Sara (Debt Camel) says
The BC account – see https://debtcamel.co.uk/debt-default-date/ which looks at what the default date should be. At the moment it will drop off your credit records in 2020 – 6 years after the default date. if you get this corrected to be 2013 sometime it will drop off in 2019.
the old Egg account – have you checked all three Credit Reference Agencies? See https://debtcamel.co.uk/best-way-to-check-credit-score/. If its not on any of them, then it could, I suppose, appear at some point, but there doesn’t seem to be any advantage in trying to sort this out. Many Egg card will have had PPI< has he tried to reclaim any? See https://debtcamel.co.uk/ppi-deadline-august-2019-plevin/
Cathy says
Thank you for the reply, Sara.
So the closed account entry has no bearing on anything or will this automatically disappear as well after the 6 years? I though closed account entries stayed on your file for 7-10 years & could still affect things.
I really need to go back through our paperwork to see if/when we got a default notice on the 1st BC account. It would be nice if we could get the default date amended so that it falls off the record sooner, as we’re due to complete our DMP at the end of 2019.
I now realise it was the first BC account that used to be Egg & the 2nd one, which doesn’t show up on any of his CRA reports (& I have checked all 3), was his original BC account that he’d had since the late 80’s. As this was a pre-2000 account could that mean it hasn’t been reported to the CRA’s?
We already put PPI claims in on all our credit cards/old loans a couple of years ago. Egg & Capital One were dismissed on the grounds we’d completed the horrible short tick box applications saying we accepted personal liability for ensuring PPI was appropriate. The original BC account paid out.
However, I understand we can make a further claim against Egg & Capital One now under the Plevin rules before 29 Aug 2019- indeed Capital One have already written to me inviting me to reclaim, so need to get on to that.
Thanks again, Cathy
Sara (Debt Camel) says
Closed accounts drop off 6 years after they were closed unless they had a default on them, in which case they drop off 6 years after the default date.
It is possible that a very old account isn’t being reported.
Definitely make those Plevin PPI claims!
Baz says
I had a Land Reg charge for previously unsecured bad debt made over 10 yrs ago but company who placed charge (having bought oroginal old debt) went bust in 2013. I guessed who now owns the debt, then found old letter from that co. confirming it, but never have contact, but alarmed to find they say they aquired another large debt which I cannot recall any details about. I have long term physical and other problems. When charge order put on property, I had document to show was time-barred, but free advice persons at interim hearing told me not to contest, and a different free advice person talked me put of submitting a challenge to the final hearing. I feel badly let down as later I learned onus is on debt co to disprove time-bar, but understand probably too long ago to dwell on that. In very difficult circs, and with many disabilities in family, affordable remortgage offer to stay in home hicupped by land charge. Feel trapped and worried about house, anyway I can sort this please?
Sara (Debt Camel) says
The current charge – there was presumably a CCJ then a charge? A “time bar” is not a reason to dispute a charge being added, the advisers were very probably correct. It is possible you should never have had the CCJ if the debt was statute barred but that would have had to be contested as soon as you were aware of the CCJ, it can’t now be reopened. I am sorry but there sounds to be little you can do about this.
The other “large debt” – you need to ask for information about this and whether there is already a CCJ for it.
Baz says
Thank you. I vaguely remember the unsecured debt became a CCJ many years before and seemed a relief in some ways because charges were heavily piling on and when made CCJ court originally said pay back nominal weekly amount might have been 50p. Seems I have to contact the owner of the debt, which when it is a dormant matter and circumstances are difficult enough is a daunting prospect, coupled with inability to recall original situation and worry that trying to deal with host of complex health problems in family could make horrendous difficulties even worse. All same, appreciate reply, thank you.
Baz says
Just found old paperwork – CA advised me to contest on neorological compromises – can only presume I didn’t because of those compromises. My wife recalls I was in a very I’ll phase at that time and particularly on the day I went to CA when she had to be contacted to pick me up.
Seems logical my illnesses have both contributed to my debts and the subsequent state they have got to. That will almost definitely exclude any revisit of legal of process (I assume) but wonder whether current debt owner may take a subjective view that could see a way forward.
Baz says
Last one:
On the paperwork I found is 2 questions my wife wrote at the time with intention to be asked of CA: ‘Litigation Act suggests Court Order sought too late (about 8 years)? And: ‘this was consolidation losm of about half this amount to original bank – Nat Debt Line advised us to take issue with bank allowing us to build up debts in pur circs which we did and no more communication came from bank ever again – is this helpful info?’
I know it’s straw clutching, but putting the whole pile of info in sometimes finds an unexpected way forward.
Kindness in heeding my issue is hugely appreciated, thank you.
Sara (Debt Camel) says
It is straw clutching I am afraid, there are time limits within which complaints need to be raised and you are, I am afraid, well outside them. You should have asked for the CCJ to be set aside as soon as you were aware of it – the courts may give a few months leeway but not many years. National Debtline’s advice sounds sensible but if you didn’t get a reply from the bank, you should have taken the case to the Financial Ombudsman, as you only had 6 months to do that.
Baz says
Hi Sara,
To update: Cabot had some confusion where they treated my settlement request as request to wipe debt off which it clearly was not, after they had asked for financial and comprehensive medical details which I gave. They are now looking again, saying they do not normally settle charging order debts, tho’ as it I happens found an old Cabot letter suggesting they do which invited me to suggest an amount.
Investigations at first suggested that CCJ obtained (before the subsequent charging order on house was made) a possible time bar, as was just over the six years from last payment, but then I found out was just inside the six years as have to go by issue date of CCJ not the date was applied.
Seems tho’ both dates are incorrect when I checked details with actual County Court where CCJ was done. Charging order was later applied (in a different court) to a CCJ that was issued and applied two full (exactly) years before the date given on the court documents that applied the charging order.
Wonder optimistically whether this could invalidate the charging order, though of course I don’t expecting. Cabot have now mentioned about what I could afford, which is circa lowish figure Equidebt had offered before they went buat and fully dependent on kind family member helping me.
If anything I should be aware of, I would be very grateful.
Many thanks, Baz.
Sara (Debt Camel) says
I suggest you talk to National Debtline about whether you have any options. You had good advice from them before, so try them again.
Baz says
Hi Sara
Long time for me to reply but I feel it right in the circumstances to inform how this – eventually – panned out
Cabot at one time accepted a 10% settlement to be funded by relative to include striking debt from Land Reg. Then went back on this at point of execution. Even saying the offer was never made, despite proof. Subsequently, some considerable time later, they actually made the offer again. To cut a long story (and indeed it was quite a long period of discussion to include the previous change of mind and much else about our communications) short, they eventually did last year accept 10% and remove the secured debt (reminder: was an ancient originally unsecured debt previously owned by Equidebt who went bust who sourced it from Abbey Nat) from the LR.
Sara (Debt Camel) says
So a good result in the end.shame you had To go through all that stress to get there.
Sarah says
Hi Sara,
I’ve been asked to fill in an affordability statement on a current CCj as I am now on maternity leave and my financial status has changed. How much of my disposable income should I be offering as a payment figure?
Thanks
Sara (Debt Camel) says
It depends on what your expenses are and what other debts you have. It could just be a token amount if you are on maternity leave. There are some useful pointers in this article: https://debtcamel.co.uk/ccj-monthly-payment-form/ – that’s what to put on court forms, but the principle is much the same. As that says, unless you are sure, it’s good to talk to National Debtline.
Tom says
Hi Sara. I have messed up a lot when I was younger and have bad credit score. I have been working on this for the last year and my score is going up. I want a mortgage and I have 1 default for an old credit card. I called them and set up a payment plan. I paid 1/3 of the debt there and then, then 2 more months of payments and it’s done. I called up to pay the second instalment and was told my debt had been sold on. Now will this add another default to my account? I’m willing to pay it off in full if I have to, but I have worked so hard to get straight and I’m so worried I will have a messed up credit account again for 6 years! Having been sold on and I pay it off, will my credit still have the original default date and the fact it’s been paid on there? Or a new default? Many thanks!
Sara (Debt Camel) says
No you won’t get a new default. The new creditor has to use the same default date as the old one did. Good luck, it sounds as though you are on right road.
Claire says
Hi Sarah,
I was wondering if you might be able to provide some advice. PRA Group bought a credit card debt that I had with Barclaycard a few years ago, unfortunately due to financial circumstances the account was defaulted by PRA Group in 2016. I have been making payments since and the debt has now lowered to £1,400, However, when checking my new credit report today, the debt/default is no longer showing and my credit score has gone up. It was showing on my previous report. I have checked both Experian and Noddle (my Clearscore report is due to be updated in 12 days and is still showing the debt/default). Would there be a reason why it has disappeared earlier than the 6 years? I was planning to clear the debt in full in the next few months but am worried that they may add the details back on my credit file? I’m not sure if to leave alone or to pay in full? Any advice would be appreciated.
Sara (Debt Camel) says
The only reason I can think of – apart from an error! – is that PRA have sold the debt to another debt collector. This doesn’t really explain why they have deleted the record though… If another debt collector adds it, they should use the same default date as before. Keep your old report as proof of this!
NB you may have a case to ask Barclaycard to add a default years ago, see https://debtcamel.co.uk/debt-default-date/.
Claire says
Thank you Sara, I will check out the Barclaycard case and make sure I keep a copy of my old report. Should I continue paying PRA each month unless I hear anything different? I would love to apply for a mortgage in the future and it has taken me a long time to clear up my credit report. The PRA default is the last one I have. Would it be more favourable to pay the debt in full or request a discounted settlement figure? I haven’t sent a CCA request so not sure if this is something I should do first or try the Barclaycard case route first?
Many thanks for all your help.
Claire
Claire says
Hi Sara,
The default/record isn’t showing back on my credit report so far. PRA Group have recently sent me a letter offering a lower settlement figure of £840 (debt amount is £1400) so it would seem they haven’t sold the debt on. If I accepted their offer and paid the debt off do you they would update that to my credit report and the default would reappear again?
Many thanks,
Claire
Sara (Debt Camel) says
It’s really hard to guess because it looks like there may have been some form of error, so who knows if settling the debt will bring this to light? It could be discovered even if you settle the debt in full.
Claire says
Thanks Sara, I’m just wondering if to pay at the reduced amount they’ve offered and keep my fingers crossed. Does it affect your credit report any differently if you pay a defaulted account in full or a partial settlement? Thanks for all your advice. Claire
Sara (Debt Camel) says
Making a partial settlement adds a marker to the debt. See https://debtcamel.co.uk/dmp-partial-settlement/. But as I said before, you can ask Barclaycard to add a default date that would be earlier, which means it will drop off sooner.
Claire says
Hi Sara,
The PRA default has reappeared on my credit file this month. I am going to contact Barclaycard to ask if they will add an earlier default date. Looking back on my report the old Barclaycard details are still showing and I was first 3 months in arrears in September 2012. Therefore, could I ask Barclaycard to add the default at this time or would I need to have been 6 months in arrears? If they agree, do I then contact PRA Group and request that they use the same date? (they added a default in April 2016).
Many thanks,
Claire
Sara (Debt Camel) says
I suggest you ask Barclaycard to add the default when you were 3 months in arrears. When they have added this, as you say tell PRA to do the same.
Claire says
Hi Sara,
Just to let you know that I contacted Barclaycard, they were very helpful and acknowledged that they should have added an earlier default. They stated that they will instruct PRA Group to remove the default from April 2016 and as it has passed the 6 year marker, Barclaycard will now not need to add an earlier default. I am delighted with the results and without your advice would not have known that I could request an earlier default date so I would like to say thank you. I am assuming the debt with PRA group will still show on my credit file but once I pay the balance it will just show as a paid debt?
Kind regards,
Claire
Sara (Debt Camel) says
No the PRA debt too should disappear as it should have had the older default added. If it doesn’t, complain to PRA.
Claire says
Hi Sara,
Barclaycard have requested for PRA Group to remove the default, however PRA Group appear to have just backdated the default date to May 2015, which is when they took over the debt. Should I complain to PRA Group that the request was to remove the default and not just backdate it? I have spoken to Barclaycard again today who said that they have requested for PRA Group to remove the default and it can take 6-8 weeks to show on my credit file. They had originally sent the request to PRA Group on 11th April.
Kind regards,
Claire
Claire says
Hi Sara,
Barclaycard have requested for PRA Group to remove the default, however PRA Group appear to have just backdated the default date to May 2015, which is when they took over the debt. Should I complain to PRA Group that the request was to remove the default and not just backdate it? I have spoken to Barclaycard again today who said that they have requested for PRA Group to remove the default and it can take 6-8 weeks to show on my credit file. They had originally sent the request to PRA Group on 11th April.
Kind regards,
Claire
Sara (Debt Camel) says
Yes I suggest a complaint to PRA.
Annette Bell says
Can you advise me please?
I switched energy supplier from Green Star to Eon in September 2016. Always paid my monthly DD on time. When I switched, after meter readings there was an extra £27 to pay, to bring my account to zero, which I paid by debit card over the phone. Sorted. Or so I thought.
Come end of June 2017 (yes 8 months after my account was closed) I am being told via email by Green Star to check my on line account (which I closed when I transferred) as my ‘final bill’ of £80.86 needs to be paid! I replied wondering how this could be as I was not allowed to transfer to Eon without my account being at zero. I told them I owed nothing and wouldn’t be paying. I heard nothing else until March 7 and March 10 2018 when I received two letters in quick succession stating that 1) my payment was overdue and 2) a notice of intended recovery action.
I posted a letter on March 7th stating the history and asking them to check their accounting.
I don’t understand how I could owe £80 after my account being paid off and why has it taken so long to let me know, where is the proof of how they arrived at this figure after meters were read and my account zero. The notice says that they can apply for a court warrant, force fit a prepayment meter and disconnect my energy supply. I’m a working single parent.
I would be really grateful for your response.
This whole thing is making me feel sick, I have always paid all of my bills on time.
Sara (Debt Camel) says
First to reassure you they can’t do any of “apply for a court warrant, force fit a prepayment meter and disconnect my energy supply” whilst you are disputing the amount they say you owe. You have done the right thing writing to them and asking for details.
And it’s possible that as they no longer supply you they can’t do any of it anyway! If you don’t get a satisfactory reply to your letter I suggest you go to your local Citizens Advice and they will help.
Annette Bell says
Thank you so much :-)
Mark O'Neill says
Hi just wondering if you can help please I was made aware of a debt last year that I had forgotten about as it was sold to a dca we spoke over telephone & I answered honestly regarding my situation as I was in a iva at the time of call ,I answered questions about my mental health that were concerning for the dca ,they agreed to give me some time to recuperate & would contact me again later ,I have now received a letter stating no further action will be taken to recall the debt & my accounts are now closed by them ,does this mean it is gone or just sold on to another dca regards Mark
Sara (Debt Camel) says
I think it would be good for you to feel sure about this. I suggest you write, thanking them for their considerate letter and asking if they can confirm they won’t sell the debt on.
unicorn21 says
i have just received a letter from lowell solicitors saying notice of action. i first started getting letters from them in november 2017 i did not reply. i am now really worried as what to do. the debt is for a catalogue from my old address its £600 i was paying it until i moved. the problem i have is that i was moved from that address by the police in 2015 as i was being stalked and harrassed by a neighbour i had a breif relationship with they moved me within 2 months of telling them. i was not able to return to that address to get mail i didnt inform the catalogue that i had moved because to be honest i had more important things going on at that time. i have no idea if they sent me demands and had no idea they had sold this debt to lowell until they started to write to me in november 2017 i am on esa support group have been for a number of years due to mental health issues anxiety and depression i have been hospitalised because i have taken overdoses on a few occasions and im on medication. i no its not a huge debt if i had been in a position to inform the catalogue at the time of my mental health i would have done so but moving was most important then so i didnt do that im sure if i had they should never have sold my debt to these people. i have just emailed lowell informing them of my mental health issues and the circumstances of me leaving not that im expecting them to take much notice.
Sara (Debt Camel) says
To be honest Lowell may well be easier to deal with than many catalogues! They are only threatening court action because you have ignored their earlier letters.
This article https://debtcamel.co.uk/letter-before-claim-ccj/ suggests how to reply to a Letter before Action. You have done the right thing telling Lowell about your mental health problems, but you also need to send back the Reply Form enclosed with that letter. National Debtline 0808 808 4000 can help you with this.
If your mental health issues are continuing and you can’t afford to make any repayments, it may also be worth asking Lowell to write off the debt. https://debtcamel.co.uk/debt-options/less-common/write-off/. And if you have other debts as well, this is the time to look at your full position.
unicorn21 says
thank you for your help and quick reply. im sorry the letter said notice of acting not action. probably the same thing though. there is no forms to fill in as yet but looking online it seems this is what they send out before sending court action stuff but like i said i have emailed them my situation. im not sure if i should call them or wait until i have spoken to citizens advice which i intend to go and see on monday. i dont have any other debts i pay utilities tv liscece and stuff online every fortnight (not keen on going out). i dont have any other debts like catalogues etc. and i had been paying this one until i had to move quickly so i never got any demands from the catalogue or these people. its my mistake for not informing them i had moved but i wasnt in the right frame of mind to think about informing a catalogue of my change of address at the time.
unicorn21 says
this letter is from lowell solicitors – we are instructed on behalf of lowell portfolio to contact you as you have not paid your overdue debt their notice to you is enclosed and asking me to contact them regarding payment. yes there is another letter from lowell financial that came in the same envolope saying they have now passed it onto lowell solicitors and they will contact me regarding the outstanding balance and all contact should be to them from now on. there is no statement of account, no reply form and no financial statement. yet.
Sara (Debt Camel) says
ok, then you haven’t yet been sent the formal Letter Before Action with the Reply Form. That’s good! If you do get one, you should complete it as I said.
Going to CAB on Monday sounds good – this letter from Lowells solicitors can wait until then. If this is your only debt I hope it’s going to be easy to get them to accept a monthly payment arrangement you can afford so the stress and cost of court can be avoided.
unicorn21 says
thank you for your help. it has put my mind at ease a bit. in a way there is so much information online that it can confuse you even more.
Sheena says
I’ve got a debt from a mobile phone contract default from July 2014. This was sold to a DMC in Sept 2016, and has been updated as default every month since. However the phone provider is also updating the account as in default every month. Is this usual? When I called the phone company to talk about settling, they told me they couldn’t help as it had been sold on, but seems strange to me that they are still updating the default.
I’d appreciate it if you can shine any light on this, and tell me whether this means the debt is counting twice when people look at my report?
Thanks
Sara (Debt Camel) says
If the account has been sold on, the original creditor should have the balance set to zero. you need to put in a written complaint to them, not talk on the phone, and ask them to correct this.
Sheena says
I didn’t think that was right!
Huge thanks
Natalie says
hi – apologies this is a long story
I used to live in Australia and came back 6 years ago. I worked for a company where I was told to hire vans from hire car comp. i did so regularly but up to 6 people could be driving the van. The vans over the years received speeding fines and parking fines. The company always said would deal with them don’t worry.
Six years later it’s time to worry- a debt collection agency sent someone to my home. Without warning. Been in contact for months of trying to get them to provide evidence it was me that was driving as it was not. They’ve said client not obliged to and still have to pay this huge debt of £15k
Due to remortgage next year and really very worried. It’s not on my credit file at the moment. I don’t want to admit to a debt that is not actually mine. The company I worked for has gone bust and it’s said they nominated me to pay the fines. It’s a huge mess and I don’t want this going on my file.
I don’t know where to seek help. Do I have to pay it in full because they will keep chasing? Make an offer? Ignore? Refuse to pay? So confused – but no matter what it can’t go on my credir file or I can’t get a good mortgage for 6 years please help
Sara (Debt Camel) says
Were these fines in Australia?
Natalie says
Hi yes they were
Sara (Debt Camel) says
oK, so I guess the cases have been taken to court in Australia. I suggest you call National Debtline on 0808 808 4000 and talk to them about what has happened so far and whether there is a way of enforcing this debts in England.
If they were fines and/or you were out of the country when the court cases happened this sounds pretty unlikely to me (see https://www.out-law.com/topics/dispute-resolution-and-litigation/enforcement/enforcing-foreign-judgments-in-england-and-wales/) but you need an expert’s opinion here, not me guessing as I have never seen one of these cases.
Natalie says
Hi. Thanks for this. So just to confirm because a uk company is now chasing this alleged debt it means it has definitely gone to court in Australia? I was not notified of this. Thanks
Sara (Debt Camel) says
No I can’t say that, I know nothing about your case apart from what you have written. But a debt can’t be enforced without some form of court judgment. If they haven’t been to court in Australia, they would have to go to court in England which also sounds very unlikely to me. But do talk to National Debtline.
kareena lahaye says
I would first like to say thank you for creating your site, the posts and replies have been very informative. I have a question that others may find an answer helpful. If a loan agreement pre 2005 does not have the clause that they can assign a debt to a 3rd party, ie Dect collection Agency, can they still do so legally. If not, would this fact prevent a County Court Judgement. Thank you
Sara (Debt Camel) says
I am not a lawyer, but so far as I am aware, in general a contract can be assigned unless there is a specific clause prohibiting it (or prohibiting it without the consent of the other party.
I would suggest that you need legal advice before trying to use the absence of an assignment clause as a defence to a Claim.
Ann says
Hi, I have today received a letter from my bank regarding an outstanding loan that they have transferred to a DCA. I also today had a letter from the DCA regarding this matter. Both the bank and DCA letter’s are stating an amount owing of £246.71 which is £2,000 less than the debt owed, if I can pay this amount does that settle my debt?
Sara (Debt Camel) says
Well that is an interesting question. It sounds as though the error was made at the bank end so they sold the wrong amount of debt. I suggest you contact the DCA in writing (email I always suggest) and ask them to confirm if they are adding any extra charges or interest so what would be the final settlement amount for this debt because you may be able to borrow the money from a relative… if they say £246, then pay it and keep a copy of that email from them!
It can’t be guaranteed this will work, but it seems worth a try. If the bank pops up later you can say you have paid what you were told the settlement amount was and you feel this is unfair.
PS you are absolutely sure you only have 1 debt with that bank?
Ann says
Thank you Sara, yes I do have only one debt with the bank. I will email the DCA and let you know the outcome.
Ann says
Hi Sara, I did email the DCA who said they would respond by letter. I have today received their letter stating the full amount owing is £246.71, however, they could offer me a settlement figure of £226.71. They also stated ‘Please note that if this debt is on your credit file and you pay a reduced settlement, once paid our client would update it to show ‘partially settled’ and won’t ask you for any more money. As there was only £20 in the difference, I have paid off the full amount as I didn’t want it being on my credit file for the next six years. Thank you so much for your advise, this is a huge relief off my shoulders. Once again a big thank you ????
dona says
hello Debt Camel
My shop direct debt was sold to lowell in July 2016. Default date says 27.06.2016 and deafault balance says £84. Lowell send me a list in July asking £161.20. My debt was cleared August last year. I have paid this £161.20. But i think I over paid. If default balance says £84 why should I pay £161.20. I have send lots of emails to Lowell, asking for my money back. But nothing.
Kind regards
Dona
Sara (Debt Camel) says
I suggest you send Lowells a written complaint (to complaintsresolution@lowellgroup.co.uk) asking why they have not replied to your emails (give the email dates.)
I can’t tell what figure is correct but you should be given an explanation of the figure they said was the settlement amount.
martine parry says
Hi Sara, One of the debt collectors has written and emailed me to get in touch with them to up-date them on my circumstances. Is there a pro-forma letter I can use as the situation has not changed as I am still in a part-time job treading water. All 4 debts will drop off the credit report this year.
I was planning on sending them all an update as to my situation having not changed – so I can still only afford to pay them £1 a month each – and then I was planning on sending each of them the letter asking for info of the agreement under the CCA from National Debtline.
Do you agree that I should do this or will it spur them into action towards a CCJ? I have never missed a payment of £1 per month to each debt collector but I have had little contact with them over the last 6 years.
Thank you. Martine
Sara (Debt Camel) says
what sort of debts were these?
martine parry says
Credit card defaults – all in 2012.
Sara (Debt Camel) says
You should certainly send all your creditors an Income & Expenditure sheet showing you can still only afford token payments of £1. You could use this tool https://tools.nationaldebtline.org/yourbudget/ to enter your budget and debts and it will create a sheet showing your income and expenditure which you can send to your creditors.
They are pretty old debts so it may be worth seeing if the debt collector can produce the CCA agreement. There is a small chance that doing this will prompt them to go for a CCJ if they can find the CCA, but if you have sent them an I&E showing that you have no spare income it isn’t that likely.
PreviouslyDumbGeorge says
Hello again, that would be because I am at a very tight bugdet at the moment, as in extremely tight, and I am afraid that they won’t accept me setting up a standing order for 40-50/month and instead ask for full payment at once, 2 installments as I heard they might do(that would be 450 each) which I cannot afford or they might want to set-ip a direct debit, which normally i have no issue with as I have them set up for bills and so on, but I am afraid they will either change sums without notice or take them late on purpose to incur late charges. After my payrise 3 months from today, that would be easier to sort if God forbid it goes sour. Now I am simply terribly afraid that they might force me into more debt in order to pay them.
What would be your advice? Thank you
Sara (Debt Camel) says
A debt collector will usually be very happy to take £40 a month for a £900 debt if that is all that you can afford. I think you are worrying where you don’t need to. I suggest you phone up and offer £40, don’t bother saying it may go up in a few months time, deal with that later.
If you have agreed £40 a month and they take more by direct debit, your bank will refund it. But I agree a STO seems better, so offer that.
Freya Jones says
Hi Sara
My son in law yesterday received a letter from Moriarty Law, and a County Court Claim from Northampton County Court, together in the post.
The claim is for a regulated loan agreement with Uncle Buck Finance on 7th October 2013 which was assigned to Motormile Finance on the 2nd May 2014. He says he has never received any formal demands for payment, although the paperwork says he has. The debt also does not show up on his Noddle Credit Report, he’s just checked. They are now asking for £299 (7.13% interest) Plus Court Fee & legal rep’s costs, totalling £374.99. Do we just blindly pay it? Thanks very much.
Sara (Debt Camel) says
Let’s step back a bit. There is no need to rush to pay this, if it comes to court and he loses then it can still be paid within 28 days and it won’t wreck his credit record.
So:
1) did he used to borrow from UB? And possibly other payday lenders?
2) was he aware that he hadn’t paid a loan to UB?
3) did he have other loans from UB before this last one?
4) is he sure he has never received any correspondence from MMF – who have now changed their name to Lantern? Not had a letter recently with a lot of forms enclosed, as described in here: https://debtcamel.co.uk/letter-before-claim-ccj/? Has he moved since 2013?
5) does he have other problem debts? If he does, he may be in the habit of ignoring letters from debt collectors.
Some of those may not sound very relevant but depending on the answers, they may be.
Freya Jones says
Hi Sara
1) He says he borrowed from them once. He used a couple of payday lenders back then.
2) He says he wasn’t aware he hadn’t repaid the loan, because it hasn’t flagged up on his Credit Report, so he wasn’t alerted if it was outstanding.
3) He did, but thought it had been paid off.
4) He says he hasn’t received any correspondence from Motormile or Lantern and he has not moved house since 2013.
5) Back then, he said he did used to use them, but then took out a regular type of loan, which he has subsequently fully repaid. For over a year now, he’s got to grips with what he owes and his credit rating is going up. As I said, he checked Noddle and this one is not on there, otherwise arrangements to pay it back would have been put into place.
Sara (Debt Camel) says
OK, the most important thing is that he has to enter a defence to this Claim which he has received. See https://debtcamel.co.uk/court-claim-form/ which explains about this – as that says National Debtline is a great place for advice on completing court forms – he should talk to them on Tuesday about this.
He should emphasis to National Debtline that he has not received any communication about this before the claim form and that he hasn’t moved so they can not have been sent to the wrong address. I think that warrants putting in a complaint to MMF that he has not been treated fairly – he would still need to defend the court case, this would be a side complaint. Ask ND if this is a good idea and if they can help him with it.
But because timescales are so short, I suggest he should do some other things as well, preferably today!
1) he should send UB a complaint about unaffordable lending. See https://debtcamel.co.uk/payday-loan-refunds/. Do not let him get fobbed off by UB saying he has to speak to MMF – UB were the ones who gave him an unaffordable loan
2) he should send MMF a request for a copy of the CCA agreement and statement of account for the alleged debt. See https://www.nationaldebtline.org/EW/factsheets/Pages/getting-information/credit-agreement-advice.aspx which has a sample letter and note he has to send £1 with this. this goes to MMF not to UB.
Tell ND that he has done these.
Kieran says
Hi,
I recently had an outstanding loan with 118 money which I fell slightly behind on. However have been making the full monthly payments + extra to make up the rest.
118 never took last months payment which I contacted them, which they have informed me they have sold my debt off to a company called Lowell Group. I’m now worried what this means for the future. I was paying nearly £500 a month to get rid of this debt previously.
Do you have any experience with this company? Are they bailiffs as I’m concerned they will come to collect the debt which I will not be able to pay a full amount on.
Would appreciate any support on the above, you kindly helped before with my payday loans. I thought I was going in the right direction in clearing some debts now this happens.
I’m still yet to get a letter from Lowell Group
Kind Regards
Sara (Debt Camel) says
Lowell are debt collectors, not bailiffs. You won’t ever see a bailiff unless they have (a) taken you to court for a CCJ AND (b) you don’t make the court-ordered payments. Lowell will be very happy to make an arrangement to pay with you – just wait for a letter to arrive. If you ask Lowell they should confirm that they waon’t be adding interest to this, so only offer what you can really afford,
BUT was this 118 money loan affordable? Same rules as for payday loans – if you couldn’t make the monthly repayment without hardship or borrowing elsewhere, the loan was unaffordable. People are winning complaints against 118 money.
It may be worth sending 118 Money
Kieran says
Hi Sara,
Thanks for coming back to me.
It’s been a few weeks & I still haven’t heard from Lowell since 118 told me they have sold the loan. However I will wait to hear from them as I hear sometime that they don’t always get the loan amount right. Wether that be higher or lower. Or something offer a lower settlement figure? Is this sometimes the case from your experience? I was paying in excess of £400/500 per month on this loan
I don’t think I got the last section on your response. I believe it was to do with taking 118 to the obundsman?
I’ve previously done this with a number of payday loans with your help a year or so ago which I was successful on & these were happening at the same time I took the 118 loan which I also done a top up on the loan from 118 halfway through.
Should I raise a case straight away or do I need to contact 118 loans even though my loan has now got transferred to Lowell. Not had this circumstance before & sounds like it could get confusing. Who would be liable for paying back the interest if I was to win the case.
If you could advise that would be much appreciated
Kind Regards
Kieran
Sara (Debt Camel) says
“However I will wait to hear from them as I hear sometimes that they don’t always get the loan amount right.” ah don’t believe everything you see on the internet. You should expect that the correct balance will be transferred to Lowell, anything else is wishful thinking.
yes, I was suggesting making an affordability complaint to 118 money. Same template letter as for payday loans but change it to delete the word payday and make it clear you only had 1 loan. You make the complaint to 118 Money and also tell Lowell what you are doing. If 118 Money agrees to refund (or are told to by the Ombudsman) they will typically buy back your loan from Lowell and remove any interest from it so you only repay what you borrowed.
Kieran Ferguson says
Hi Sara,
Thanks for getting back to me.
I’m still yet to hear anything from Lowell, which it has been a few weeks now. I will wait to hear from them as I hear that some cases they don’t always get things right there end. Wether this means the loan gets high or lower.
Is it true in some cases they will agree a lower fee on the total amount? Would they agree this on a monthly payment plan as well? How negotiable are these? I appreciate each case is different)
I’m not sure I go your whole message as the last section was cut off. Was you talking about going to the financial ombudsman. I was paying 25% of my wages trying to keep up with loan for a number of years, I was also granted a top up on the loan halfway through as well. I had a number of payday loans & other loans at the time to help me get through. A year ago I found your website & you helped me take my cases to financial ombudsman which I was successful for a number of them. Getting back in excess of £5000.
Do I go straight to the financial ombudsman with this case or do I need to send a notification to 118 first? How does this work now that they no longer own the loan? How does this effect things. Who would my case be against? If you could assist that would be much appreciated
Kind Regards
Kieran
Sara (Debt Camel) says
“Is it true in some cases they will agree a lower fee on the total amount? Would they agree this on a monthly payment plan as well? ” Yes, Lowell may accept a lower amount in a full and final settlement. This is typically paid as a lump sum or over a period of just a few months, not prolonged repayments
“Do I go straight to the financial ombudsman with this case or do I need to send a notification to 118 first?” it’s exactly like payday loans – you complain to the lender (118 Money in this case) first. If they reject, send it to the Ombudsman after 8 weeks.
“How does this work now that they no longer own the loan? How does this effect things. Who would my case be against?” your complaint still goes to 118 Money because they are the ones who gave you a loan that was unaffordable. If you win the complaint, 118 Money will either take your balance back from lowell and reduce it, or they will get lowell to reduce it.
This may sound complicated but it is OK in practice. As your 118 loan was topped up, this makes it an even better case you are more likely to win.
Kieran Ferguson says
Hi Sara,
Thanks for the quick response. Firstly I would just like to say a massive thank you for this service you offer at no cost. It is extremely helpful & I hope you get the recognition you deserve.
I think I will open a case with 118 Money as it was the same time period of the other cases which I have secured.
If I have anything further I will be sure to be in contact.
Thanks again.
Kieran
Janet says
Dear Sara,
We have a difficult problem that we cannot find any advice about. We were on holiday in America and my husband took seriously ill in January 2018, we have no suitable insurance and now have a bill for $60,000. ( reduced from the insurance price of $141,000 We have been trying to negotiate a settlement figure with the hospital but they are refusing so far. Do you ( or anyone you know) know the laws about how this debt in the USA will be delt with as we live in Scotland. Or what percentage settlement they would expect.
Any help would be gratefully appreciated as the CAB have been unable to advise us.
Thanks Janet
Sara (Debt Camel) says
oh dear, do you have any assets such as a house with equity?
Janet says
Thank you for considering our problem, We have a house and went for a re mortgage loan from the bank, this is what we have offered them, we uploaded the bank’s loan offer to them also showing the date the offer runs out ( which has now passed) We are at stalemate as they say it is too low, it works out at just over $16,000, but that is all we can get. Meanwhile the £ to $ exchange rate has dropped by .3 which amounts to quite a lot when talking about so much money…….They also have proof that we are both on benefits.
Alan McIntosh says
Hi Janet
How personal debt is dealt with, depends on what your personal law is. What your personal law is, depends on where you are domiciled. As you live in Scotland, and you were only visiting the USA, your personal law is Scots Law.
This is presumably because not only do you live in Scotland, but also I am presuming all your assets are in Scotland.
Now that doesn’t mean you don’t need to worry about the debt, as you do, but if the creditors wishe to recover the debt from you they need to use the Scottish Courts and Scots Law. They also need to abide by Scots Law when they try and recover the debt.
Alan McIntosh says
This mean you can rely on and use Scots Law as it relates to the Debt Arrangement Scheme, Bankruptcy and Trust Deeds. It, therefore, may be best to seek good money advice.
One solution may be to draw up an estimated outcome statement (an insolvency practitioner can do this). This will show the creditor what they would get if they made you bankrupt. The value of this is it can be the starting point for a negotiation, as you can argue, even if you make me bankrupt this is the most you can get, so my offer of X is reasonable.
It’s also worth remembering if you go bankrupt or use the Debt Arrangement Scheme, they are bound by it, as to enforce their debt in Scotland, they need to use Scots Law and it recognises these remedies.
There is one caveat, however, if you did protect yourself in Scotland using Scots Law, if you return to America, the creditor can use American law against you whilst there and against any assets you have there. Also whereas bankruptcies and trust deeds can write off your liability for a debt in Scotland, and the rest of the EU, it won’t in the USA. So You still owe it, but only in America.
Debtperson says
Got letter from Arrow Global saying my debt was managed by Wescot, now be managed by Capquest & I should contact Capquest to rearrange my payment; I pay a little by SO – not in a position to pay more. Dont know Arrow & no letter from Wescot saying debt has transferred. Lots of auto-calls from Capquest. I have not called. Got text and letter.
“We’d like to give you he opton to settle your £××,×××.×× balance for £0.00.”
Then a box headed “Your 20.00% discount”
Saying
Make a one-off payment of £0.00
We won’t ask you to repay the remaining balance of £0.00.
Once the payment has been made we’ll close your account.
If the account is visible on your credit file, we’ll mark it as satisfied with a partial settlement flag. -not visible on Noddle.
Your payment can be made any time before 30 Jul 2018.
“…to discuss this offer, please contact us before 29 Jun 2018 using one of the below methods”
The three options dont include a letter.. The number is the same as on the letter headng of the Arrow Global letter.
Now, is this a full and final settlement offer or a fishing expedition? Will they just pass the debt back to this company, Arrow Global? I have another debt with a bank that does appear with the regular payments marked. Can I send a ‘without prejudice’ letter accepting? If so, how should it be worded, please? Can Capquest be relied on to honour the write off for Arrow?
Sara (Debt Camel) says
I suspect they will decide this “full and final settlement offer” was an error.
What was this original debt? Credit card, loan, overdraft, bill? When did you originally open the account?
Debtperson says
Hi Sara
I hope previous comment went through. If not, 1999 and consolidated MBNA cc.
Should I send a recorded delivery “Without predujice” letter accepting their offer? It’s quite easy to trap errors like that in the generation or printing of letters. Many thx
Defaulted on this in 2008/2009 after spending all my savings and a 30k endowment destined for the interest only part of my mortgage when I lost my job in 2005. Worked minimum wage or self-unemployed (self-employed but no income) ever since.
Sara (Debt Camel) says
So when did you last make a payment to this debt?
Debtperson says
I was paying a nominal amount a month to another collection agency. That standing order is still running.
Sara (Debt Camel) says
ok so the debt isn’t statute barred. I suggest you contact CapQuest and say it looks as though Arrow have agreed to write off the debt , can they confirm this. If they say No, that letter was an error, then i suggest you ask them to produce the CCA agreement for the debt.
See https://www.nationaldebtline.org/EW/factsheets/Pages/getting-information/credit-agreement-advice.aspx whic looks at asking for a CCA agreement – it has a template letter. NB you have to send £1 with the request.
If they can’t produce the CCA agreement (with an old MBNA card that may well happen!) then the debt is unenforceable in court and you can stop paying it.
Jane says
Hi
I have 4 debts with Lowell that I sent CCA requests too. It took a while but they have written back saying the accounts are closed and balance is zero so I’m assuming they are saying the debts aren’t enforceable. I have it in black and white from Lowell that the balances are zero.
Is it true if a DCA admits to a debt not being enforceable that they aren’t allowed to register a negative entry on my credit file?
TIA
Sara (Debt Camel) says
“so I’m assuming they are saying the debts aren’t enforceable” this isn’t what normally happened when a debt is considered to be unenforceable… has there ever been a default added to these accounts? Could you say how old they are, who the original creditors are and when you got into difficulty with the accounts?
Jane says
The debts are all mail order companies (JD Williams) bought by Lowell. They all have defaults on them dated Feb 14, Mar 14, Apr 14 & Nov 2014. Last year I wrote for CCA on all of them but got nothing back until a couple of months ago saying they didn’t have to comply when a debt was no longer due now or in the future or had been written off which in this case this applies to these accounts. They listed the accounts and all 4 were showing as a zero balance.
Sara (Debt Camel) says
So it sounds as though Lowell have written them off. But they have never specifically said this?
When did you actually run into trouble and stop paying, or only paid a low amount, to these accounts – would it have been a long while before 2014? Do you remember when the accounts were opened? It may be a better approach to try to get JD Williams to put an earlier default date on so the debts drop off sooner.
There is no obligation to remove the debts from your credit record unless the agreements are irredeemably unenforceable. This isn’t usually the case – it’s much more common that they simply can’t find the CCA agreement. One option is for you to send a Subject Access Request to JD Williams at informationrequest@nbrown.co.uk, asking for a copy of all personal information they have about you including everything relating to the following 4 accounts (give a/c numbers and other details so they know who you are.)
Sian says
Hi. I have just checked my credit score via Clearscore and was shocked to see it has dropped. I then saw there is a statement saying *You have opened an account with Lantern Debt Recovery.* Underneath that it says *You have closed/settled an account with Lantern* I settled all debts with MMF back in July 2013. I have received no phone calls, emails or letters regarding the above statements. I am somewhat confused as to what might be going on. Any advice would be greatly appreciated.
Sara (Debt Camel) says
oh! Has it dropped a lot? If you look at the details, can you see a new debt having appeared and then been marked as settled?
Sian says
Hi Sara, it’s dropped 32 points! No sign of a new debt. Report states that I have no accounts in arrears, default or repossession. Just says:
You opened your account with Lantern Debt Recovery (I)
You closed/Settled your account with Lantern Debt Recovery (I)
And now that I think about it, it was around this time in July 2013 I settled everything with them!
Sara (Debt Camel) says
I suggest you put in a complaint to Lantern (email to complaints@lanternuk.com), enclosing your credit report and asking them to remove the incorrect recent entry.
Sian says
Many thanks Sara – I’ll get onto that tomorrow and let know if I get a response.
Andrew says
Hi Sara
I’ve just received a letter for lantern out of the blue stating I owe £2400. It refers to payday loans I had with mr lender and cash genie.
Cash genie was over 6 years ago and is. O longer on my credit file, and mr lender which it’s claiming £2000, was four years ago where they agreed irresponsible lending and said I owed £400 and they have informed MMF of this. it’s showing as settled on my credit file for these loans as I believe I paid the £400 to close it.
not quite sure how to approach this situation??
Thanks
Andrew
Sara (Debt Camel) says
These are two rather different problems.
Cash Genie – if this was showing on your credit record and has dropped off, the default was presumably more than 6 years ago? Is that correct? Have you made any payments to it since then? If not, then the debt is statute barred.
Mr Lender – I suggest you forward the email from Mr Lender agreeing that this was irresponsible lending to Lantern and ask them to correct their records to show that you don’t owe anything. Point out it is already showing as settled on your credit record.
Hayley Byrne says
I have just has a phone call from Moorcroft with regards to a joint debt that I supposedly had with my husband that was a Nationwide bank account but they can’t give me any more information than that. They have advised me to go to Nationwide and get the information on the debt i.e. when it defaulted have there been any payments on it etc. Surely if they are chasing me for the debt they should have all this information??
Sara (Debt Camel) says
Moorcroft are probably just collecting on behalf of nationwide, so if you don’t agree you owe that money, asking Nationwide is the best move.
Tony Townsend says
Dear Sara,
Further to my post :-
Please see : “TONY T says
June 2, 2018 at 7:52 pm”.
I have received a “Statement of Account” (2 of 2 – period 30/06/2017 to 29/06/2018) from Link Financial Outsourcing.
It mentions a Credit Agreement – originated by the Bank.
Then :-
Amount of Credit £ XXXX
Date of First Movement 01/06/1978
Date of Agreement 29/06/2016
Opening Balance £ XXXX
Closing Balance £ Unchanged
Interest rates applied to your account during the period covered by this statement
From To Rate (no entries made by Link)
30/06/2017 Balance Brought Forward is same figure detailed as at 29/06/2018, no debits or credits listed.
I have not entered into any agreement with the Bank or Link… what are they up to?
Should I take any action?
Regards,
Tony T
Sara (Debt Camel) says
This sounds like just an annual statement.
Tony Townsend says
Dear Sara,
I wondered what “Agreement” refers to, I haven’t agreed to any repayment schedule.
Does “Date of Agreement 29/06/2016” refer to the sale of the debt from the bank to “Link”/
Regards,
Tony T.
Sara (Debt Camel) says
That sounds likely. You could phone up and ask?
Tony Townsend says
Dear Sara,
My strategy has been to “Let sleeping Dogs lie”, the Bank and Link have done nothing for over six years…. but I am conscious that “forewarned is forearmed” – I need to understand what my options are if enforcement action is initiated ,,,,,,,,,,
Regards.
TONY T.
Sara (Debt Camel) says
OK, but as I said before, the 6 year period has no implications where there is a charge on your house. This debt is not going to go away.
Wendy says
Hi Sara, I spoke with you a while back regarding a debt my husband has, we had several debts originally, but back in 2011, we asked Immeduate Financial to deal with them..over the years they cleared all bar one the largest…originally Bank if Scotland….now Moorcroft….this was a credit card taken out prior to 2003, not sure when, in my husbands name, but I was able to sign cheques….over the years the amount rose to approx, £10000, now about 9950…Immediate financial have now gone out of business..leaving us with the problemmof what to do…we asked your advise and that,of others as well and we sent Moorcroft a,letter asking for a true copy of the original agreement and a deed of asigmment, giving 12 days to respond, as per the letter we copied from the internet…we said we would not have any further dealings until they complied….they receive the letter 27th June…on 4th July they responded saying they have requested relevent information from their client, and they are not seeking to enforce the agreement only to make a,payment arrangement with us, they also say, it may be of assistance to all parties to take this opportunity to ensure any potential areas of dispute are addressed prior to possible further action or investigation…they have put account on hold for 30 days…So now what do we do, should we respond, saying we are awaiting the documents requested before any further contact, or can they take things further.
Sara (Debt Camel) says
As the account is on hold, I suggest you wait and see what they say at the end of the 30 days. If they come up with the CCA agreement, you can then use the IF money to make a full & final settlement offer.
Wendy says
Thankyou Sara, the amount which Immediate financial held is only 20% of the original amount…would that be enough to make a full and final settlenent? And if they dont come up with the CCA agreement, do I write saying the debt is not enforceable? and see what happens, or do I try to make a repayment plan with them, allbeit very small as my husband no longer has the part time work he did to make payments to Immediate Financial…he had discussed this with IF before they closed….again thankyou for any advise…we are completely at a loss with it all….
Sara (Debt Camel) says
In a few weeks it will be clear if they can find the CCA – that will rule out half of your questions! Yes 20% will be enough to make a F&F offer and if you detail your husband’s circumstances they are much more likely to accept it. If they can’t find the CCA, you could tell them you aren’t making any more payments or offer them a really low amount in F&F, say 5% if you prefer.
But come back when you know!
Wendy says
Thankyou will do….
Simon says
Hi, I’ve got a few defaults on my credit file, some
I’ve paid off and others I’m in the process, just wondering how this affect me if I am trying to get a mortgage, none have gone to court or are ccj’s just to companies like Lowell who I’m paying back, could really use some advice do these clear off your file when you have paid off? Or do they stay on and affect you?
Thanks Simon
Sara (Debt Camel) says
This is the article that covers this: https://debtcamel.co.uk/improve-credit-score-mortgage/
Don says
Hi, not sure if this is the right thread to be posting on, I’m hoping it is and you can give me some advice.
In 2007 I took out a secured loan with Welcome Finance, I got into difficulties and payments to them stopped. They never really made much of an effort to chase the debt and at the time because they were chasing it I didn’t do much to do anything about it.
About a month ago I received a letter from a collection agency saying they had the debt and asking for payment arrangements to be made.
As far as I can see welcome finance are no longer in business.
I’ve recently put my house up for sale and checked land registry and have seen welcome finance have a charge order on the house, which would be expected. However can they still have this charge if they are no longer in business and have passed/sold the debt on. Will the balance still have to be paid from the equity? Or should I make contact with the collection company who now has charge of the debt and see if they will accept a settlement offer?
Many thanks for any thoughts on the matter.
Sara (Debt Camel) says
If you have the cash to make a settlement offer, this may be a good time to do it, but you need the debt collector to confirm in writing that it is in full settlement of this debt and that they will ensure the charge is removed without further cost to you. If they think you are selling the house, they may well refuse a settlement.
Otherwise your solicitor handling the sale of your house will have to find out who should be paid for the charging order when your sale completes.
These situations can be complicated. – National Debtline on 0808 808 4000 are good people to talk to about what is happening.
Don says
Thanks Sara, that’s brilliant. I’ve phoned them this morning to see if they’ll accept a settlement offer. Many thanks again!
Don says
Hi Sara, I’ve tried searching but can’t find an answer to the following.
In 2007 I had a store card, the balance on it wasn’t a great deal, a couple of hundred. I was making payments until I got into financial difficulties and joined a dmp. Unfortunately it got to the point where I couldn’t even afford the payment for that and eventually the debt was passed on and unbeknown to me they applied to the court in 2010 for a ccj and then an equitable charge which was granted. Anyways I’ve never heard anything from them since and it’s only when I’ve come to sell my house that I’ve known about it. I’ve contacted the company who the debt is with and after speaking with them discovered the debt was at just over £1600. I’ve questioned this and the company have sent me statements detailing the transactions. It appears the balance on the card when I entered the dmp was under £300. Every month the company have added £20 late payment charges/ £20 default charges and £20 over limit charges (the only reason it went over limit is due to them adding their charges) plus they continued to add interest every month. My questions are: 1. Were they allowed to add all these charges and interest? 2. Can I reclaim any of the charges, if so do you have template letters?
Sorry for the long post and thanks in advance.
Sara (Debt Camel) says
Who was the original creditor? What date did your DMP start and who was the DMP firm? The creditor was being paid from the DMP?
Don says
The original creditor was Creation.
I can’t remember the exact date the dmp started or who the company was but I’ll be as to get this from my bank statements, I think it was around 2008.
Creation were paid directly from them and the statements they’ve sent me show the payments being made from them from mid 2008.
Sara (Debt Camel) says
Read https://debtcamel.co.uk/creditor-wont-freeze-interest/ and use that to put in a complaint to Creation.
Aida says
If a secured loan is sold to a debt collector and now are named on the title deed. I understand debt collectors for non repayment but do they have all the rights as the original creditor including adding charges to the deed? If so, will they have needed a certificate or a court approval to add their name to the deed?
Sara (Debt Camel) says
I suggest you talk to National Debtline on 0808 808 4000 about your specific situation in detail. Generalities aren’t really going to help you here.
Wendy says
Hello Sara, I wrote to you a while ago regarding an old debt of my husbands, it was a credit card taken out in 1997, and defaulted on in 2011, when his debts were put to a debt management to deal with…unfortunately the debt management firm went out of business in june this year….on your advice he requested a CCA….they have at long last sent out what they class as Reconstituted version of the current terms and conditions…..but the address they have on the agreement is not correct…it is an address we moved to 9 years later.? They have also enclosed a copy of original signed application, filled in by my husband, with correct address…
What now? Is the CCA enforceable with incorrect address…and if so what should he do next to deal with the outstanding debt? Any help really appreciated thankyiu Wendy…
Sara (Debt Camel) says
I can’t give advice on whether what they have sent is adequate so that the debt is enforceable. You could talk to National Debtline about this – if they say the may be enforceable then you could ask them to draw up an income & expenditure sheet for your husband that you could enclose with a full and final settlement offer for this debt.
(You may also want to think about whether your husband should give up his small part time job because of his age/health? And talk to your local Citizens Advice about whether there is any extra help from benefits you could get?)
So from there there are 4 options.
1j there is something wrong with the CCA documents and the debt is unenforceable – you could make them a low offer of say £1000 to settle the debt and keep the rest of the money
2) the debt is enforceable so you offer then the £2500 (I think you said it was?) in full and final settlement and they accept
3) they reject the offer so you spend the money on things you need and offe them £5 a month to the debt (I doubt your income and expenditure will show more than that if your husband stops his job)
4) if they reject the offer you could also look at a debt relief order (DRO) for your husband to wipe out the debt after you have spent most if the money.
Wendy says
Thankyou Sara…my husband doesnt want to give up his work unless he really has to, and although he is struggling it helps to keep him active for now…how long we dont know….but as this debt is my husbands and his responsibility as per the agreement…if I remove my state pension from the income and expenditure sheet that would acheive the same end….although even with everything he figures are very tight…we have to pay a rent, to a private landlord, so to go on benefits isnt an option as they wont accept benefits, hence if he gives up his work we would have to move house as well….
Perhaps he should offer a £5 monthly payment for now and follow up with a full and final of the £2500 in a few months, stating that he is considering a DRO or debt management if he cant come to some arrangement with them to sort this ancient debt out…again thankyou Wendy
Sara (Debt Camel) says
But look at https://www.gov.uk/pension-credit which is extra pension… and if he got that you wouldnt have to pay council tax?
Richard Lewis says
Hi Sara,
My mother-in-law received a surprise visit from Swift (https://swiftcredit.co.uk) yesterday morning demanding £200 down payment made by the end of the today (24th August) or goods will be removed from the property.
This is in relation to Council Tax debit going back to 2013. Currently she is paying £20.00 a month as arranged with the council to clear the arrears, whilst at the same time paying her normal council tax bill.
So she was very surprised to have received the visit yesterday. She has phoned the council who told her the person who put the debit repayment plan with her is now on maternity leave (not sure why this is relevant), and the debit has handed over to swift.
She spoke to Swift her told her they cannot stop the enforcement agent!
1.) The council were wrong to hand this to swift but are refusing to discuss it due to handing it to swift, what can we do about this?
2.) The enforcement agent is a bully and will be back today demanding his 200 down payment (my wife and I have left her the cash so she can make payment, but why should she?)
How do we take this forward when both parties wont deal with the problem. It should never have been handed to Swift in the first instance.
Many thanks indeed for any help with this! :)
Sara (Debt Camel) says
Did she let the bailiff into her house?
Richard says
Hi.
Thank you for the quick response.
No, when he turned up yesterday she went out of the house to speak to him where he gave her a threatening letter which states he will return today for a down payment or take away property for her home.
My wife will be calling the council when they open this morning to ask them what they intend to do to stop swift from taking this action, as she has a payment plan in place with the council. We worry they will simply say it’s with swift there is nothing they can do.
Thanks again for any help
Cheers. Richard.
Sara (Debt Camel) says
Good! Next question – does she own a car that is parked outside?
Richard says
No, they are both elderly and disabled, so they don’t own a car.
Sara (Debt Camel) says
OK, then the answer is that they should NOT open the door to the bailiff. Just tell them to go away. The bailiff has no right of entry unless they have previously let him in – see https://debtcamel.co.uk/bailiffs-dont-open-door/.
If they don’t open the door the bailiff will eventually just send the debt back to the council as uncollectable.
They also need to put in a written complaint to the council – there will usually be a form to do this on the council’s website? Say they set up an arrangement on dd/mm/yy with xxxxx and they have made the agreed payments ever since. Ask the council to call the debt from the bailiffs as it should never have been sent to them. Also point out their health issues.
Have they had a benefits check recently?
Matthew s says
Hi Sara,
I have the DVLA on my back by sending the debt to Advantis collectors
I called advantis to find out what it was about and found it was from the DVLA
this is for a late license penalty fee for a vehicle I did not own ( was sold the year before )
I don’t really know what I should do in this situation, they just keep sending letters and relentlessly calling me
I have told them it wasn’t my vehicle and told the DVLA but as I was still the registered keeper because they never received notification(apparently) I was responsible for it
Sara (Debt Camel) says
I suggest you talk to National Debtline on 0808 808 4000 about your options.
Martin P says
Hi Sara,
I have received a letter from Resolvecall about an account from Lantern, are threatening a home visit in the next 28 days, if I don’t get in touch in 7 days.
Supposed balance £1900.
After some checking, I found a letter from October 2016 from MMF ( now Lantern ), stating that they are in possession of 5 accounts in my name from Cheque Centres (£510), Northway (£510), Speed Loan (£630) and 2 from National Cash Advance (£100 & £120) and that these have now been consolidated into 1 account with a completely separate reference number. They have also stated that they have highlighted 1 account that has exceeded the Statute of Limitation period but this account still remains collectable.
I have 4 questions about this.
1. Can they consolidated 5 accounts into 1?
2. 4 of the accounts are marked with * and 1 is not (Speed Loan). Do you think that leaving an * off an account is a way of highlighting? Or could this be a trick to get me to contact them and reset the Statute of Limitation count?
3. Should the account that has exceeded the Statute of Limitations still be included in this new account total or should it be separate as it is a different category of loan now?
4. 1 account is listed as Northway. As far as I am aware I have never had a loan from a company called Northway. Should I be sending them a “Prove It” letter and disputing this debt?
Sorry about the number of questions but I hope you can help and I look forward to your reply.
Thanks, Martin
Sara (Debt Camel) says
Hi Martin, let me start by saying that if a debt collector does come round (and they be bluffing) you don’t have to answer the door or let them in. They are not bailiffs, they have no more powers than anyone else, it’s your house, you don’t have to talk to them.
1) It’s reasonable for them to say they want to talk to you about all the debts. And one combined letter is probably better than deluging you with separate letters. But even though your account has 5 different debts, they aren’t really being consolidated into one. If they took you to court, they would have to do this separately for each debt.
2) it could be a trick, or it could be an error. Do you know when you know when you last made payments to each of these debts? It’s good to know that before agree that some are or are not statute barred.
3) you can tell them to whistle for the money on any debt they agree is statute barred. It still legally exists, but they cant enforce it. The question is, are they correct that only 1 debt is statute barred???
4) do you remember borrowing from Swift Sterling?
Alyson says
I took out a credit card with aqaua back in 2015. I paid of more than the minimum monthly amount to begin with on time. I started to notice they were charging me a late payment fee each month. I called them several time and was told they would fix it. They never did. Eventually i stopped paying altogether as i was suffering financial hardship. I wrote to them several ttimes but heard nothing back. Over the last few months a solicitor has been trying to contact me saying they are collecting the debt on behalf of Arrow Global who now own the debt. I wrote to them advising that I should never have been given the card due to my financial problems. They say they wont uphold my complain of irresponsible lending as they bought the debt over and that I should pass the complaint to the FCO.
Sara (Debt Camel) says
Arrow are correct that they can’t look at irresponsible lending. I suggest you put in a compliantbto Aqua. You want to complain first they should never have given you the card, second they should never have increased your limit (if they did?) and third they incorrectly charged you late fees which they said they would remove but didn’t. Enclose copies of the letters you sent which they ignored.
Tell Arrow you have complained and offer a token £1 a month to the debt until your complaint is resolved.
Alyson says
I did complain to Aqua several times by letter and email, they never responded.
Sara (Debt Camel) says
I would still start a new complaint and refer to their failure to answer the old ones. And send this one to the Financial Ombudsman at 8 weeks if you haven’t had a reply from Aqua by then.
Mark says
Hi Sara
I’m after some advice about a debt I used to have with Avant Credit which is in my DMP and was subsequently passed on a year back to Asset who are a debt purchasing company. I’ve only previously had arrears statements that have stated no need to contact them as they will deal with my DMP. However, the last month they have started to ramp up their efforts with emails urging me to contact them. No mention of them talking to my DMP anymore.
I also got a F&F offering at 75% of the balance, now the latest ‘we’ll have little option than to refer this matter if we don’t hear from you, which may result in legal proceedings, CCJs etc’ – not a letter before action but nearly.
For info purposes, Avant charged some default sums before transfer but never actually defaulted the account.
My questions…
1) Shall I reply to their email and ask them to restart communications with Stepchange? I know that sometimes there are suggestions to not engage as they will hassle more if they know you are biting.
2) Next question is can they initiate CCJ proceedings even if never defaulted..?
3) Can Asset issue a default to move things, or is it only Avant who were allowed to do that?
4) I also read somewhere that the fact they offered F&F is a sign that they think its unlikely it’ll ever go to court in their favour. Is this true?
Sara (Debt Camel) says
“1) Shall I reply to their email and ask them to restart communications with Stepchange? I know that sometimes there are suggestions to not engage as they will hassle more if they know you are biting.”
But surely StepChange are paying them every month? if so, there aren’t any “communications” to “restart”. They are only talking to you to offer a F&F, StepChange can’t deal with that.
“2) Next question is can they initiate CCJ proceedings even if never defaulted..?”
A creditor has to send you a Default Notice 14 days before starting court action. This is not connected with adding a default to your credit record.
“3) Can Asset issue a default to move things, or is it only Avant who were allowed to do that?”
If Asset (is this Asset Collections?) now own the debt, then they make all the decisions on enforcement, settlements, court action etc.
“4) I also read somewhere that the fact they offered F&F is a sign that they think its unlikely it’ll ever go to court in their favour. Is this true?”,
No! It just means they would rather get 75% now than be paid the whole lot over many years in your DMP.
Something to consider – do you think the Avant loan was really affordable for you? That means you could make the monthly repayments without hardship and without borrowing any more… If the answer is No, then read https://debtcamel.co.uk/refunds-large-high-cost-loans/ and think about putting in an affordabilty complaint to Avant, not Asset.
If you do this, you should let the DMP payments to Avant continue, but you MUST tell Asset that you have put in an affordability complaint to Avant and ask them not to take any court action until your complaint is resolved.
Mark says
Hi Sara,
Thank you so much for the speedy reply – really appreciated.
Thanks for explanations – I had a real misconception over the issue of defaults and CCJs so thanks for clearing that up. And as for the F&F points, makes sense too. Ironically, when the debt was still with Avant, they offered me a F&F for only 10%! I was very eager but Stepchange advised against it due to favouring one creditor over another so it never happened.
Now your affordability point is very interesting – I am looking into this for my old payday loans taken from 2010 – 2016, I reckon a five-figure sum of interest paid in that time. The Avant load wouldn’t have been affordable – it was a year before the DMP and a last gasp effort which would have been used to pay off payday loans. I can’t remember what boxes I ticked in the application but I do remember it being one of the easiest applications ever with no never to provide any proof, and I would’ve had a lot of debt then.
Please can I ask how that works then? If Asset now own the debt, but I complain to Avant – what effect can a complaint have for a debt they no longer own?
Thanks for your time
Sara (Debt Camel) says
If you win the complaint against Avant, as you still have a balance outstanding, they have to reduce that so that in total you only repay what you borrowed (and if you have already repaid more than the principal then you would get a refund).
It’s up to Avant to sort things out with the debt purchaser, often this is done by Avant buying back the debt and then reducing the balance, but you don’t need to worry about this, it will be Avant’s problem and it will be sorted.
Jayne says
I have a CCJ from the bank for nearly 10 years now, in the past they have tried to sell it on and the Citizens advice said they can not especially as I have never defaulted.
I have now a company called Cabot saying they have bought a debt of the bank £2,200 however this is in the original CCJ from the courts and has been treated as one debt (3 in all same bank) I have explained that I pay the Natwest and they should contact them but they said I should pay more and stop paying Natwest (who I owe the other 2 debts with),
I am now receiving letter stating that I have agreed to pay them and I am defaulting.
please what should I do.
Sara (Debt Camel) says
It is unusual to get a CCJ for several debts bundled together. I am not sure why Citizens Advice said the debt couldn’t be sold on – you could go back to them and ask? If you don’t want to do that, good people to talk to are National Debtline, see https://www.nationaldebtline.org/EW/Pages/default.aspx
Jayne says
Hi Sarah
There is a loan. A joint bank account and a bank account. I have a ccj for them all on the same. The bank has sold one of them. I explained to carrot that I pay £1 and how dm I suppose to know how much go pay them. I have heard nothing from the bank that they have sold this and I am still paying the payment to the bank.
Sara (Debt Camel) says
yes, it is odd and complicated – that is why I suggested you go back to CAB or phone National Debtline. Someone needs to discuss all the details with you before advising.
Jayne says
Thank you Sarah for your advice and time, really appreciate it
Richard says
Hi,
Just seen this post in a google search.
I’ve been happily paying my barclaycard debt which was transferred to Link Financial over a year ago
Then out of the blue this morning I received a letter from Barclaycard saying they’d transferred my debt to Hoist Financial/Robinson Way.
I was wondering where I stand with this, as I would have assumed that the debt remains with Link Financial and hasn’t been transferred back to Barclaycard as far as I’m aware for them to transfer to another DCA?
I have contacted Hoist via email stating that I’m already paying Link Financial.
Sara (Debt Camel) says
the important difference here is where a lender is asking a debt collector to collector on its behalf and where a lender has sold the debt to a debt purchaser.
If Barclays had sold the debt to Link, they could not change their mind and then send it to Hoist. Your debt would belong to Link and you should carry on paying them.
But it sounds as though your debt was not sold to Link they were just asked to collect it on behalf of Barclays. in which case, Barclays can stop that arrangement whenever they like.
So the question now is, are Hoist collecting on behalf of Barclays? Or have Barclays now sold the debt to Hoist? If you read the letter from Barclaycard carefully, it should be clear what has happened.
Louise says
Hi, In March 2015 it came to light that my husband had run up a huge debt on a credit card in my name (he had joint card) I had given him the cash to settle this account and a letter to post to MBNA to close this account back in 2003 (2k)(which he didn’t do!) Long story short, the debt was sold on to DCA and HE arranged a payment plan with them and paid from 2007-2014 and then stopped paying! I received a letter in march 2015 stating I owe them 16k. I asked them for proof of the debt, transaction history, interest charges etc. I never heard anything back until a couple of days ago. They have sent me a statement, with; when account was opened 1995, account number, an opening balance from 2007 16k and a series of payments across 7 years. They are asking me to settle in full. It has taken them 3 years to find this information. I have written back denying the debt is mine and no payment plan had been agreed with me. I have asked them for a copy if original agreement and a full breakdown of transactions, charged, payment history. This default hasn’t ever shown on my credit file. Please can anyone help, as really worried as to the outcome of a really awful situation
Sara (Debt Camel) says
So you have asked them for a copy of the CCA agreement for the debt? there is a reasonable chance they won’t be able to produce that as the debt is so old. If they can’t, it is unenforceable in court. I suggest you wait until this is answered as it is key for your options.
Were you still living with your husband when this payment plan was in process?
Louise says
Thank you for reply. I was iving with my husband whilst this payment plan was in progress. He made payments, payments from his bank. My husband left Feb 2015, I soon found out about this debt and others that he had. I had never seen any letters, he had always been there for the post. Can you tell me if it is deemed acceptable for a DCA to arrange a payment plan without my knowledge with me the primary cardholder? Also, he says he accepts the debt as his, not mine, can it be reassigned to him. I am not working currently and to not receive out of work benefits, so couldn’t enter into a payment plan. I may be able together some help from my family for a one off payment. Thanks in advance
Sara (Debt Camel) says
“Can you tell me if it is deemed acceptable for a DCA to arrange a payment plan without my knowledge with me the primary cardholder?” if this was all done by email/post I am not sure how the DCA could have realised you didn’t know about it.
“Also, he says he accepts the debt as his, not mine, can it be reassigned to him” no – it is legally your debt. Of course he could pay it!
Ask for the CCA as i suggested – if it can’t be found there is no need to ask family to help you out.
Aitch says
Hi,
I stupidly used a Claims Company for PPI reclaims a few years ago. I’ve had an arrangement with them for around 2 years to pay off the cost of their services via a continuous payment authority from my debit card. The amount agreed was after discussions regarding my income and expenditure. No payments have ever been missed. The last contact I had from them was a letter Sept 2017 about the payment plan and it stated they will contact me on a six monthly basis to review the plan. I hadn’t heard anything since then until letters from them and a dca, Merligen Investments, arrived dated 19th Oct in the same envelope. Now I imagine this has not been a sale but is a collection on their behalf but I am having difficulty contacting them because I am at work when they’re open. But my issue is that the CPA is still in place and they took a payment after the statement of the total amount owed, dated the 26th September yet I don’t want to stop it until I have spoken to them. This was not on my credit file before and I’m worried this will now go on my credit record as a Debt collection agency. I’m so worried about this and don’t understand why or how they can do this when I’ve been paying it as arranged and they have never tried to contact me about it if there was a problem.
Thanks in advance for any advice you may have.
Sara (Debt Camel) says
Their letter should say if this is a sale or if Merligen are just taking over collecting it.
In either case, the debt can’t be added to your credit record – it will only appear there if you get a CCJ and if you are paying a debt over 2 years and havent missed a payment that sounds VERY unlikely.
Aitch says
Thank you. The letter stated it has been ‘assigned’. I’ve been trying to contact CAG to ask them why, but their phones are just engaged and their website doesn’t seem to exist. Yet the continuous payment on the debit card continues. I’m wondering if the business has closed and this is the reason the debt’s transferred. Not entirely sure where this leaves me.
Sara (Debt Camel) says
Assigned means it has been sold. There is no point in asking why this has happened – the creditor is legally allowed to do this even if you have been making the payments as agreed and they aren’t going to change their mind.
I suggest you cancel the CPA and contact Merligen to set up a new payment arrangement, also pointing out the balance is wrong as you have made an extra payment. As I said, this should not appear on your credit record.
Richard Pearson says
I have a Stepchange arrangement since 2010 and have been paying an amount to a company called Transcom. In May of this year, I wrote to most of my remaining creditors asking for copies of my original loan agreements and statements where none have been received, so I could clarify if interest had been added or I had PPI added. I had major brain surgery in 2013 and this has led to memory and understanding issues. Despite phone calls and follow up letters, nothing was received. The only information received was that the Transcom debt was originally a loan from a company called Paragon Finance, which I am certain I have never borrowed from. They said the loan dated from 1996. I complained and eventually received a response offering £50 and advising they were unable to provide the agreement, so the debt was unenforceable. Today, I got a letter asking me to get in contact. Not sure what to do.
Sara (Debt Camel) says
So you have stopped paying this alleged debt?
Richard Pearson says
Yes. I stopped paying in May when the debt was first disputed.
Sara (Debt Camel) says
Well I suggest you contact them as they have suggested. If they just want to say the debt still legally exists, reply that you have no knowlegde of ever having borrowed from Paragon so you dispute that and unless they can produce the CCA agreement you will not be making any payments to it.
Out of curiosity, were any of your other creditors unable to produce the CCA agreements?
Richard Pearson says
Blackhorse and Vanquis have also been unable to produce the agreement to I have suspended payments for them too. I will write to Transcom saying I do not accept the debt is mine without the CCA. I have not banked the £50 yet as it is no where near what their failure to provide has cost me and my daughter, who has come over to help me write my letters and my wife taking them to the Post Office to send “next day signed for”. Thank you for your help.
Robyn says
Hi – my husband and I each had a Lloyds credit card. I managed to settle mine with a final payment offer, but my husbands offer was not accepted. The account was kept on hold, being dealt with by the customer priority team as we both have mental health problems which is part of the reason we got into difficulty in the first place. We had no contact from them for over 12 months, but then we got a letter from Lloyds telling us that Moorcroft will be managing the count from now on. This has come as an unwelcome surprise as we had been assured that it would only be the customer priority team that we would be dealing with from now on. This has had a significant negative impact on both of our mental health and is the polar opposite of how we have been dealt with by Barclays. I just don’t know what to do from now on. Are Lloyds meant to do this? It is causing significant distress!
Sara (Debt Camel) says
Has the interest on his account been frozen?
Lloyds shouldn’t sell his account, but they have only passed it to their in-house debt collectors.
chris says
I have just had an defaulted Natwest credit card debt from 2012 removed from credit file, but the total debt was sold to cabot last year, yet cabot is still showing on my credit file, but the default date still shows 2012 as from the original lender. I was wondering, should the cabot one also be removed as the natwest, seeing it is the same debt of over six years old. I was paying £1.00 token payments to Natwest at first and when it was sold to cabot they carried on the same agreement i had with Natwest
Chris
Sara (Debt Camel) says
what is the default date on the Cabot debt that is still showing?
Elizabeth says
Hi Sarah
I apparently had a debt with Next catalogue which was sold on. I challenged the DCA who brought it, who then closed their account and returned the alleged debt to Next. However Next never actually defaulted me. This is now over 6 years old. Due to the lack of a default date, there is still adverse information on my credit file. Is there anything i can do to help rectify this?
Sara (Debt Camel) says
When you say you “challenged it” do you mean you said the debt wasn’t yours? Or asked them to produce the CCA agreement for the debt? Who was the debt collector and are you sure the debt was sold to them, or could they have been trying to collect it on behalf of next?
Elizabeth says
Hi Sarah
Challenged- sold whilst in dispute, and no CCA (which was commonplace with Next at that time)
can remember which DCA
letter from DCA included NOA
Lack of Default query still outstanding and would appreciate any guidance you can give to move this matter forward.
There has been no acknowledgement or payment for over 6 years so by rights should have dropped off credit file if had been defaulted.
Alarmed that the debt could have been sold off without being defaulted first? How would a DCA be able to progress the matter to court to enforce???
Sara (Debt Camel) says
See https://debtcamel.co.uk/debt-default-date/ for how to get a default added. If you haven’t made a payment for 6 years this should be straightforward – take the complaint to the Financial Ombudsman after 8 weeks if Next haven’t agreed to add a default date.
A creditor can go to court without a default date being applied to your credit record. They have to supply you with a Default Notice but despite the name that has nothing to do with your credit record.
Elizabeth says
Hi Sarah
Many thanks, i hadn’t appreciated that.
This one is my own case. so I will contact Next and follow the advice provided in the link.
Do not recall ever receiving a default notice and when i Sar’d there was no reference to a DN as part of the information sent then either – the DN was the main reason i requested a SAR. I did complain that they hadn’t provided all the information ie what their codes stand for etc, Next send some more paperwork, but still no DN and the new codes were meaningless and didn’t seem to apply to their notes?
Grateful Thanks
Sara (Debt Camel) says
As this seems somewhat tangled, I am going to suggest you talk to National Debtline on 0808 808 4000 about:
1) if the debt is statute barred?
2) whether you should ask Next to produce the CCA agreement for the account?
3) whether you should delay asking for a default date to be added because of (1) or (2)
Karen says
Hi Sara
If you pay crediters evey week or month if you both come to agreement to pay something can they still put you as default even if it’s not gone to a debt collector
Thanks
Sara (Debt Camel) says
Yes. A default on your credit record just means you haven’t made the original contractual payments. How long have you had the payment arrangement for? When is the debt likley to repaid if you carry on paying that amount?
Karen says
Hi Sara
Been paying a bit now and they won’t be payed off for a few years yet.. got on to the crediters to make some sort of payment and was told if I make can come to some sort arrangement with them to pay I would go in AG arranged agreement on my credit report that not happen just default all the time
Thank You
Sara (Debt Camel) says
Read How does a DMP or a payment arrangement affect your credit rating?. If it is going to take a long while to repay the debt it may be better to have a default recorded as that drops off after 6 years. The arrangement o pay markers will harm your credit score for 6 more years from the date the debt is repaid.
Gary Armstrong says
Can anyone give me some advice a company I’m in debt to have requested an income and expenditure form which I have no problem doing but they also want 2 months bank statements which I find strange as no other debitors have asked for this before can I refuse them or do i have to show them? Can anyone advice?
David Kelly says
Good afternoon,
My wife has just received two letters in the post, one from Asset Collections stating that they have instructed TM Legal services to act on their behalf in relation to a County Court Claim for the original creditor of Lending Stream.
They have also stated they have enclosed a copy of their Notice of Acting, nothing has been sent or enclosed with the letter.
On trying to manage the account online, it wouldn’t work as I believe they don’t have my wife’s DOB.
Reference number, PIN number and post code they have as its on the letter.
What should our next step be?? Should we wait for any court paperwork or go back to Lending Stream or Assest Collections?
Sara (Debt Camel) says
“My wife has just received two letters in the post, one from Asset Collections ” who was the other one from and what did it say?
I assume your wife did borrow from Lending Stream and did default on the last loan. How long ago was that? Did she have loans before LS that from them? Did she also borrow from other payday lenders?
David Kelly says
Hi Sara,
The other letter is from TM legal services saying they have been instructed by Asset to manage the County Court Claim against my wife.
She did have 3 loans from LS and the last correspondence I have is from Jul 13, which was 3 separate default notices and yes she did borrow from more payday lenders.
We have been working through all her debts for the past couple of years to pay them off and have done so in many cases
Sara (Debt Camel) says
OK. Has a court case been started? She would have received a Claim Form from the court, this would look like something like this https://legalbeagles.info/forums/forum/legal-forums/court-claims-and-issues/received-a-court-claim/11766-received-a-court-claim but it may be in black & white, not blue.
Or has she been sent a Letter Before Claim? That is a pack with several enclosures including a Reply Form. See https://debtcamel.co.uk/letter-before-claim-ccj/ which describes this letter. this is the precursor to legal action and must not be ignored.
If No and No, then they are probably just bluffing at the moment trying to get her to set up a payment arrangement. Which would be a sensible thing for her to do to avoid the court forms!
She should also look at starting affordability complaints against all of her payday lenders, whether they have been paid completely, repaying underway or not currently being paid. For this debt the complaint would be to Lending Stream. See https://debtcamel.co.uk/payday-loan-refunds/. This is NOT an alternative to making a payment arrangement or defending a court case because the complaints can take many months to resolve. But getting some money back from repaid payday loans and getting the interest removed from ones that still have to be paid could make it much easier to manage this debt and any others she still has.
David Kelly says
Morning Sara,
It is a No and a No, there is no court case and there was no pack up within the letter that they sent, only there number to call to either make payment in full or to set up a continuous payment authority.
I understand what you are saying about affordability complaints as I do believe all payday lenders should be stricter when dishing out loans.
I appreciate your help and advice.
Thanks
Sara (Debt Camel) says
Do set up an arrangement then. Good luck with the complaints – when you start one against a lender, also inform any debt collector if there is still a balance – just say you are complining to X about the original debt, you want to carry on making the agreed payments and ask them not to start any court action until the complaint is finally settled. If you do this they won’t start a court case. The Financial Ombudsman expects to receive 50,000 payday loan affordability complaint in 2018/19 and it is upholding a very large proportion of them.
David Kelly says
Thank you again.