Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or if you still owe money.
This article covers everything you need to get started. It’s easy, free and many people are winning large payouts.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you managed to repay it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to be used to solve a short term problem. If you kept rolling a loan or repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignored even very obvious signs of problems such as your loans increasing in size or borrowing very soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Or work out which loans were unaffordable.
Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
Payday loans are meant for short term problems and the lender should not have carried on giving you loans, A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they have temporarily stopped lending because of Covid-19.
These include:
Lending Stream, Cash Converters, CashASAP,CashForUNow, Dot Dot, Fast Loan Uk, Fernovo, Ferratum, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, Smart Pig, Oakam, QuidMarket, Savvy, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
Also use these letters for the very high-cost sorts of “flexible credit”, including:
SafetyNet Credit, Drafty, Polar Credit, Tappily.
If the lender has gone into administration, including Myjar, 247 Moneybox, Peachy, Piggybank, Swift Sterling, Uncle Buck:
- you can make a claim to the administrators – there is normally have a simple form for you to complete, see the lender’s website for details.
- you may not get much back but this is very easy to do. And if you win the complaint any negative marks on your credit record will be removed.
- QuickQuid – read QuickQuid’s administration news.
Sunny, Wonga, Wageday Advance, the Money Shop, Payday UK, Payday Express and other lenders who gave up years ago – it is now too late to make a complaint about these lenders, see this list.
For longer-term loans there are better template letters to use on other pages:
- Provident is in a Scheme, Amigo is trying again to set up a Scheme
- other doorstep lenders and other guarantor lenders,
- 118 Money, Everyday Loans and other high-cost large long-term loans.
First, before you send in a complaint
Doing these four things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman. Don’t get an Experian or ClearScore report instead – many payday lenders don’t use those.
If you can log-in to the lender’s website and see your loans, take a copy of them as sometimes they vanish when you complain.
If you still owe money to the lender:
- unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
- read the Stop making payments? section in Payday loan refunds when last loan not repaid. If you want to offer a lower affordable amount, add a sentence to your complaint letter saying this.
- if you have a lot of borrowing at the moment, read Escape from the payday loan trap which looks at how a debt management plan can help you.
If your loan was sold to a debt collector you still complain to the original lender but also tell the debt collector that you are disputing the debt. Don’t skip this bit or a debt collector may go to court. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
You can find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added and what I repaid – this will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
[Only put this bit in if some of your loans were more than 6 years old. This explains why you haven’t complained before. It ‘s only an example, don’t copy it, change it so it covers what happened to you!] [I didn’t know that the lender was supposed to check that I could repay the loan without having to borrow more. I only found out in 2020 when I saw a newspaper article in the Sun/an advert on Facebook for payday loan refunds/a friend said they had made a complaint/whatever.]
This email begins your affordability complaint.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
They may send the list of loans sooner, and then later send the response to the complaint, so don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response. A lot of lenders are really slow.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
I don’t know if many lenders actually read what you send them. But it’s easy to do – you don’t need to calculate what refund you should get or quote laws.
Change this template so it tells your story.
I have had x loans from you from [2015 to 2016].
Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
For this period my take home pay was about £x a month.
[Include the following details if you know them, but if they varied a lot miss this out My living expenses were roughly: rent/mortgage £x. Council tax £x. Utilities and bills £x. Transport costs £x. Clothes £x. Food, toiletries etc £x. Child expenses £x Other debt repayments £x. Total £x per month.]
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems: My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
You should never have given me these unaffordable loans. I am asking you to refund the interest and charges I paid, plus statutory interest, and to delete negative information from my credit record.
Some ways to improve this
Add any points that help you describe what happened to you. And delete any bits that don’t matter to you. Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- If you weren’t treated fairly while you were borrowing add a bit about this.
Don’t worry that the lender will say you should have cut back on your living costs, just put down your normal expenses. You don’t need to include evidence about your expenses.
Send credit record and bank statements?
Some lenders ask you to send them a copy of your credit record, your payslips or bank statements. This is mostly to be difficult – the lender can check your credit record themselves if they want.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
Send bank statements if you want, but think twice about the cost of copying and postage if there are a lot. Most lenders seem to ignore them if you do send them.
Some people feel these are personal and they don’t want to send them to a payday lender. If you don’t want to send them, tell the lender you will send the Ombudsman any information that is needed.
Rejected or a poor offer?
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give the full facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
Will a lender improve an offer?
You may be wondering if you should go back and try to get the lender to give you a better offer. Most lenders won’t do this, but a few may if you make out a good case – this includes Mr Lender and SafetyNet Credit. For example if they have offered to refund loans 6-12 you would be happy if they included one or two more, you can say why you think loans 4 and 5 should also be refunded.
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept if you think you paid a lot more than that in interest. Some lenders offer a few hundred pounds to people who get ten or twenty times as much from the Ombudsman.
- an offer to write off your current balance may sound good … but it may be very poor if you should get a refund as well, see Refunds when you have a balance owing for details.
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was rolled or topped up several times; or
- the loan was large. Here is a single MyJar loan case that was won even though it was an instalment loan and the borrower had a good income because it was for £3,600. And a single loan Sunny case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
One reader said: They couldn’t be any nicer. Caroline Wayman, the Chief Ombudsman, says:
It’s really OK to phone up and say, ‘I don’t think it was fair.” It’s not court; you don’t have to turn up with your ‘heads of claim’, you don’t have to write a fancy letter. Tell us your story and we will do the rest.
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. Add more details, for example, if you disagree with what the lender replied to you. Include a paragraph about having only just found out you could complain if some of the loans are more than 6 years old.
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
If you need help to complain, go to your local Citizens Advice, they will help for free.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Ask for a refund for large bad credit loans
Will you get a refund from Mr Lender?
How to complain about a guarantor loan
Sara (Debt Camel) says
If you have a had a big gambling problem, then you may be interested in this comment posted on the guarantor loan page https://debtcamel.co.uk/how-to-complain-guarantor-loan/comment-page-68/#comment-441431.
The lender agreed they should not have given the loan and removed interest – the standard redress.
Liam took the case to the Ombudsman arguing that he had no way of repaying the balance remaining and produced medical evidence about his mental health and addicition to gambling.. FOS decided the lender should clear the balance.
Tom says
wondering if anyone’s heard anything regarding myjar/harrisons? Ive chased them up a few times in recent months but keep getting the same template reply just saying they dont know when they will get round to giving me the verdict on my affordability complaint
Neil Sillery says
If the other companies are any indication, it will be another 12 months at least. Gotta run up those fees for the administrators.
Kirsty says
Hi Sara,
My case is with FOS and the adjudicator has recommended that the loan was unfair lending and I should get any interest +8%. I had paid off so much of the loan originally before defaulting and it was sold to a third party (Lowell). I’ve since paid a settlement figure to close account as I was wanting to apply for mortgage- is the lender likely to take into account the money I spent settling the case even though it was third party?
Thanks
Sara (Debt Camel) says
Yes, all the money you paid should be refunded. You should also have the default removed from your credit record by the lender and by the debt collector.
Peter says
I just had some success getting back £1800 in unfair overdraft interest from my TSB account. It was just a chancer thing.
So I then tried the same approach for my LLOYDS account that I swapped to TSB years ago.
Lo and behold. Just got £5000 approx back. I was in my overdraft for years and years and years. So basically having just got redress the overdraft was free for about 20 years.
Try it folks. It’s up to you.
Chris says
Hi Peter,
How long did it take with TSB as I have raised a similar complaint a few weeks back. Haven’t heard anything from them.
Cheers
Peter says
It was one week shy of their mandatory 8 weeks to investigate. I phoned them up to ask for update and later that day money was in my account showing as faster payment. Good luck.
Mel says
Hi, I have a similar complaint with HSBC! Sorry for stupid question but on what grounds did they uphold your claim and from when ?
I am just preempting them not upholding my claim, but I had loan, CC and OD that I couldn’t afford
Vicki says
How did you reach out to Lloyd’s? I have had crazy fees for unplanned overdraft payments and would like to try as at the time I was payday loan and credit card etc?
Sara (Debt Camel) says
read https://debtcamel.co.uk/refunds-catalogue-credit-card/. If you have been in your overdraft continuously for years (years not months) that is also a good reason to complain.
Nicola says
Hi Sarah
I had many payday loans with safety net credit and have a debt with them. That has been taken over by Lantern. Can I use the refund template and do I send it to lantern or safety net credit?
Thank you
Sara (Debt Camel) says
You send it to Safetynet credit as they made the poor decision to keep in lending to you.
What is the rest of your financial situation like now? How much do you owe Lantern and how long did you borrow from SNC?
CF says
Hi Sara,
Thanks for mentioning not to use Claim Management Companies – they just cost a lot and do not do anything beyond what your your free templates do.
Mike_p says
I used one for my first payday loan complaint before I’d come across this site, and have done all subsequent i=ones mysef. They are nothing but an email forwarding service, the only effect they had on my complaint was to slow down the correspondence between myself and the lender and I had to pay a large fee for the privelidge. It’s annoying to think I wasted momey on their fee but on the other hand if I hadn’t seen their advert it might mever have occured to me that I could complain.
CF says
I think you’ve made a great point that they raised a lot of awareness around payday loan complaints. It’s a shame they charge expensive fees for something you can do yourself. Now we have sites like Resolver.co.uk that are super helpful AND free. Good luck with your complaints!
Sara (Debt Camel) says
Of course payday loan firms (and CF is a payday lender, I just removed the name!) could be helpful and include links to Debt Camel or Resolver on their websites.
And they could remove misleading stuff about taking payday loans helping your credit score, while not mentioning that they cause huge problems for future mortgage applications.
CF says
In most cases, complaining directly with the lender is the easiest thing to do, but now resolver has taken the place of misleading claim management companies which is amazing progress. As for the impact on mortgage applications.. I wouldn’t know, I’ve never applied for a mortgage before and I’ve never heard of payday loans impacting mortgage eligibility….
Sara (Debt Camel) says
see https://debtcamel.co.uk/payday-loan-mortgage/
Paula says
Hello
Just wondered if anyone has had any success with making a claim against Quidmarket? I sent a claim 9 weeks ago which they acknowledged straight away and said they would respond within the 8 weeks but now on sending email chasing this up to the same email address getting no response
Thanks
Sara (Debt Camel) says
I suggest you phone them up and ask.
Margaret says
I raised an affordability complaint with TFS loans in March. They quickly told me as it was over 6 years they could not look at it. I complained to Ombudsman and after disagree with the investigator it had been sent to Ombudsman. The loan finished in June 2015. Yesterday I got an update on my credit report to say TFS had removed account from my file. I thought that would have been done long before this or is it because a complaint has been raised?
Sara (Debt Camel) says
The loan would normally drop off 6 years after any default date, or 6 years after the settlement date if there was no default date.
Debbie says
Hi can anyone tell me how long it took to receive payment into their bank once agreed on refund from safety net
Rose says
Once they’d asked me for my bank details, it took about eight days (including the weekend).
claire says
How long did they take to look at your complaint currently on just over 6 weeks
Debbie says
8 weeks and then 2 days for payment
Debbie says
It took 8 weeks exactly
Ruth says
Hi
If Morses say they can’t find any record of my account with Shopacheck is there anything else I can do or is that the end of it? I have no record myself as I moved house in 2019 and got rid of a lot of stuff as my last loan from Shopacheck was 2013
Laura says
Hi,
I don’t have the answer (sorry) but I am currently locked in a similar battle with Morse over a dot dot loans account. I used resolver to initiate the complaint and I’ve been hearing from Morse telling me they have no details (the last loan was three years ago). I’ve managed to locate a copy of my loan agreement in my emails so I have sent this back to them today.
Is it worth checking any old emails to see if you can locate any information that can help you?
Jack says
Hi Sarah,
I went through a bit of a rough time and have quite a few defaults on my Credit File. I’m going through them all now and asking for CCA’s and filing irresponsible lending complaints where I think there was irresponsible lending.
One particular default that I am unsure what to do with is Payday UK. The debt was bought by PRAC but under Equifax it shows the default reporting until December 2024 and under Transunion it shows the debt still being under PaydayUK and the default reporting until Dec2022.
I’ve just seen Payday UK are in a scheme of arrangement and they are not taking any future complaints. However, how do you rectify issues with your Credit File if the company is administration and not taking any future complaints?
Sara (Debt Camel) says
Did you make a claim to the Scheme? Was this your only loan from Payday uk?
it sounds as though the default date on Equifax and transUnion are not the same – do you know what these are?
James says
Hi Sara,
If I take out a payday loan but cancel it before the 14 day period does it stay on my credit report?
Sara (Debt Camel) says
I suppose you could argue it shouldn’t. It isn’t something I have come across.
Mike says
Has anyone had any update regarding 247moneybox?
Chris says
Hi Mike. I’ve not heard even a whisper from them since the original contact last year to give me my auto-generated redress figure, which I presume everyone else who was deemed eligible for compensation got as well. They haven’t even updated their https://harrisons.uk.com/247-moneybox/ website with any fresh info.
It’s saying the same thing and giving the same dates that are, in fact, now out of date, eg “further updates will be available in our next credit report which will be posted to our website will be posted by the 29th June”….blah blah blah.
We’re quite obviously well into September now and this has not been updated and their latest credit report was in fact published back on the 5th of July.
They really do seem to be giving us the run around here. 247moneybox is the only outstanding creditor redress I have left that has not yet been paid up.
I thought ICL were bad but even they finally paid up a few months ago and at least they made SOME contact in between, not much, however, their very occasional email updates were appreciated. But 247moneybox have beaten their “let’s keep them waiting as long as we can and not bother contacting them” record by a mile and I applied to both of them around the same time. Thanks.
Luke says
Hi,
Don’t even count on it. I got message back not long time ago with link and login details to Harrisons (Administrators) website and there is a document with costs etc.
There was ~ 13.7m from assets and so on, and “so far” costs related to administration 12.2m. What and wild wild west…
John says
I cant search for Lending Stream on the Ombudsman website. How can I lodge a complaint against lending Stream if they dont appear in the search box?
Sara (Debt Camel) says
Try Gain Credit, their company name.
Mike_p says
If you use their complaint form you can type anything into the name box:
https://help.financial-ombudsman.org.uk/help
Christopher taylor says
My case Is against Morses club/ shpoacheck for 6 loans taken out with them, at present it is with the ombudsman and the ombudsman have replied saying they have all the information regarding these 6 loans but state I had taken out 11 loans and are asking me for information regarding these other loans which I do not have. Morses / shopacheck are saying they they do not have the information on these other loans So I wonder where the ombudsman have got the basic information relating to these other loans from ,I wonder if anyone else out there has found themselves in this position.
Sara (Debt Camel) says
Are they earlier than the 6 you have records for?
Christopher taylor says
I presume they are .
Sara (Debt Camel) says
Then I suggest you go back and say that you don’t have any details on these loans, you assume they are earlier, but you would like the length of your borrowing taken into account when assessing which loans should be refunded.
This may mean that you don’t get a refund for the earlier loans but you get a refund for more of the 6 you do have the details for.
Dean says
Just received email from Peachy, the dividend is £4.6585 p
Payments to creditors are expected to be made on or before 30 September 2021.
ryan says
Hello
Two questions if anyone knows;
Firstly piggybank (DJS limited) have advised they have requested the loans to be removed from my creditfile but they are experiencing a delay in doing this. They have advised to contact request transunion to remove them myself. Has anyone had Experience in doing this and if so what did they do and choose for the reason?
Secondly with the payday loan refunds there is tax charge of 20% I saw people previously mention they got this refunded? Can anyone advise me on this aswell.
Thanks
Ryan
Tom says
Hi Ryan
I had the same thing with TransUnion and DJS because when I selected the reason it didn’t let me go further…
I emailed them instead at consumer@transunion.co.uk – it worked.
ryan says
Amazing, thanks Tom. did you just forward piggybank’s email?
Ryan
Xubo says
Just had an email with the figure of my peachy refund, £10, it’s so unfair when you think how much money these companies have had from us
Holly D says
Hi Xubo,
Here we go again!! Claim against Peachy £259.58, amount actually received £12.09.
Over this whole sorry mess with other PDL companies, redress amounts agreed by administrators totalled £8,300, total actually received £320.
This is so unfair, people due redress from failed PPI providers received the full amount of redress.
Is there nothing we can do ?
John says
Hi everyone,
I had made a claim against peachy in 2019, they agreed to refund me £1,248.43, from which £973.64. is used to clear my debt with them, leaving a total refundable amount of £274.79. But this July i received and email from Peachy that they have appointed ACI Limited to manage my debt. Now today i received a calculation from Administrators, that i will receive a dividend from my £274.79 refund which is £12.80. The Question is – Whats is happening with the Debt of £973.64 which they sold to ACI limited? By initial agreement, that should be cleared Right?
Appreciate your help.
Sara (Debt Camel) says
Yes that sounds right. Ask the administrators to confirm this is happening.
Are you currently making any payments to this? If so, stop!
LH says
I had this question too! Thank you. I’ll stop the payments also
Hannah Martin says
Hey – I had a debt with ACI for Uncle Buck. Then UB agreed that it was unaffordable lending and wrote off the debt. I contact ACI who were actually really helpfel and very prompt and they did a check and the removed the debt completely from my file and their system. Contact ACI as my delaings with them was very good – specialistsupport@assetcollections.co.uk – That is their email incase you dont have it. Good Luck!
Nats says
Has anyone had an update from the administrators of Piggy Bank?
E says
Would be interested to know this also!!! As I have not either.
VG says
Hi Sara,
MyJar and 247Moneybox are both in administration MyJar since December 2020 and 247 since November 2019. They have not responded to my emails about an update on my claim in months.
I just want them removed from my file as it is about 10 of them. Do you know if they are still responding to CRAs – Is it too early to contact the CRAs to remove them, or should I wait longer?
Andy says
I have the same issue with 247. I just need the 7 loans supressed from my file so I can go and apply for a mortgage as everything else is in order. I was going to wait another month or so and then bite the bullet and dispute them with the CRA’s, but if anyone has already had any joy doing this it would be great to know.
VG says
Hi Andy,
They have just sent me an update from the administrator’s update in May and it currently says this:
Unfortunately, the Joint Administrators are unable to request the removal of loan information from Redress customers’ credit records until the Redress exercise has been completed (this has been extended to end of November 2021 now).
They say “It may be prudent to contact your credit reference agency (“CRA”), as it is our understanding that some CRAs are deleting loan data once a company has entered into Administration. I would note that this is at the absolute discretion of the CRA and not within the control of the Joint Administrators”.
I suggest regardless of the outcome of the claim we wait until December to go to the CRAs if hopefully the redress process is completed by then.
Andy says
Hi VG
That’s great – thanks a lot for the update, I will definitely keep this in mind anf will approach the CRA’s at the end of the year.
Thank you
Liz says
I had myjar defaults on both my Equifax & Transunion credit files. I raised disputes through both CRA’s and within a week both came back to me and said MyJar agreed to remove the records from my file. They then disappeared from my credit file. I’d advise you try the same.
CO says
Hi Sara
A huge thank you for your help in me being able to claim back. 3k from Ferratum, 1k Lending Stream and a huge 18k from SafetyNet.
Hope everybody gets back what’s theirs.
Best regards
Chris
DC says
Good result from Lending Stream today on unaffordable loans taken out in 2019. They have agreed to refund £623, which was at the top end of my expectations. From complaint to settlement figure it took 2 weeks. Money was in my bank account immediately. Thanks as ever to Sara.
Bonnie says
Hi DC, I had similar and they said they would delete ‘adverse marks from my credit report’, did they say the same for you? Did they delete the loans entirely or what did the loan then look like on your credit report?
Rose says
Hi, Bonnie,
I had the same – they took them completely off my credit record (so there’s zero sign of them) and also removed the defaults associated with them, and the address information (so where it shows up that a lender has supplied your address details to a CRA) It took about eight weeks until it was updated at all CRAs.
Amy says
Sara,
My partner had numerous payday loans between 2018-2020, including from Sunny and Uncle Buck.
We know that he will not be able to claim money from those that have gone into administration, but is there a way to have them cleared from his credit report without having first making a claim? This is our priority as they have affected our ability to remortage.
Thank you
Sara (Debt Camel) says
Sunny, yes probably, see https://debtcamel.co.uk/correct-credit-records-lender-administration/.
I don’t think UB is that far along in the process yet.
What about the other lenders? Have you made claims against them?
Amy says
Thank you for responding so quickly.
I’m going to help him make a claim to Lending Steam and to Provident, he had a couple of loans (at the same time as numerous successive loans from Sunny and Uncle Buck) but the latter was c.£2500 and he was clearly in a cycle of bad lending/arrears/financial difficulty. We haven’t actioned anything yet as only started to research – thank you for the invaluable advice on this site!
CHRISTOS says
Hi Sara, I want to make a complaint to Money Boat. I have a second loan out with them of £1,500. I paid the first one of £600 in full missing one payment and then covering it a week later.
I have not been able to pay any of the second one at all. I phoned them and said my circumstances have changed and if i could pay back the £1,500 in instalments without the interest and charges which amount to over £1,200.
They said they cant write off any interest, they weren’t very helpful,
If they had checked properly they would have seen i had other payday loans and normal personal loans as well as gambling transactions. Also would have seen my overdraft was to the full each month aprox £2k a couple of days after getting paid,
Do you think i should put an affordability complaint to them.
Thanks Chris
Thanks in advance
Sara (Debt Camel) says
I think they should have checked carefully if you could afford a loan of £1500 if you had other payday loans on your credit record. And the facts that you had missed a payment on the earlier loan AND were now looking to borrow much more should have been a warning signal.
So yes, I think an affordability complaint is justified. MB always give a very aggressive reply, threatening to report everyone for fraud, but no-one has had a problem in practice when they send a case to te Ombudsman.
BUT what is the rest of your financial situation like? A large overdraft? What do your other debts add up to? Have you had help to stop gambling?
CHRISTOS says
Hi Sara, thanks for your reply.
Yes so overdraft is £2.2k each month mainly maxed after a few days.
Yes had 3 or 4 other payday loans each one between £300 and £600 at the same time as the MB loan.
A £3k loan from Bamboo which is in arrears plus a credit card and personal loan amounting to £10k.
I have set deposit limits on the gambling companies but no outside help.
I have had money back from Safety Net and Lending stream in the last few months.
So you think i should complain to MB.
Sara (Debt Camel) says
Yes I think you should – that is a lot of bad credit borrowing which MB should have seen. Send the complaint to the Ombudsman if MB reject it.
Christos says
Thank you fot your advice Sara
Steve says
Hi
I had a lot of payday loans when I lost my job and although most have gone bust if I complain would the bad marks be removed from my credit file and how do I go about complaining if they have gone under
Thanks
Sara (Debt Camel) says
Can you say who the lenders are? And also were these debts sold to a debt collector or not?
Steve says
Yes they were sold then my dad bailed me out , the debt collectors it was sold to were moorcroft debt recovery and arrow/cap quest and some others .They were sunny, lending stream, savy, mr lender and some others I can’t remember?
Thanks
Sara (Debt Camel) says
Lending Stream, Savvy and Mr Lender are still going. You can make complaints to them if you borrowed several times from them or the loans were very large. Read the article above – the complaint goes to the original lender but if it is upheld, the lender will have to take into account the payments made to the debt collector. And as a bonus any defaults would have to be deleted from your credit records.
Sunny is in administration and it is now too late to make a complaint.
Lucy says
Hi Sara,
I have recieved a response from SafetyNet Credit for my irresponsible lending cmplaint, they state that as I opened the account with them in 2013, it is now time barred and they will not investigate and said that the FOS woudn’t either. I have borrowed money from them regulary up until recently so this has baffled me, what should I do please?
Sara (Debt Camel) says
Did they raise the limit they would lend to you over the years?
Lucy says
Hi Sara,
Yes they did raise it.
Sara (Debt Camel) says
ok so you have two options.
You could send this to the Ombudsman straight away. FOS will usually look at these “older” complaints if you explain that you have only recently found out the lender should have checked for affordablity and until now you did not realise you had a cause for complaint.
Or you could go back to SNC and give them another push. Here you have to offer them a bit of a compromise – if you want the maximum amount you should go straight to FOS now. You could say “I understand that FOS will look at complaints where the customer has only found out they could complain in the last 3 years. So I expect if I go to FOS I may get a refund going back to 2013. Espcially as you increased my credit limit several times within the last 6 years. But in the interest of a speedy settlement, I am prepared to accept a refund of all the interest I paid from August 2015.”
I put August 2015 as that is about 6 years from when you complained. You can change this to any other date you feel would be fair.
If you try to compromise, do say your case goes to FOS within a week if they do not accept this offer. Don’t let this drag on.
Lucy says
Thanks Sara, I have sent a response to SNC asking for the compromise and said I will send to FOS if I dont hear within a weeks time.
I’m just wondering though as I don’t understand this one.. how if they were lending me money regulary whilst seeing my bank details which clearly stated I was in a DMP and using other PDL’s, how can they say this was timebound as its on-going irresponsible lending?
Thanks
Sara (Debt Camel) says
There is a FOS rule which says FOS only looks at what has happened int he last 6 years. But it also says OR if you have complained within 3 years of finding you had a cause to complain. And in any case FOS would probably treat all credit limit increases as “a new lending decision” by SNC.
So basically SNC are just trying it on but telling you that this is too old. And a LOT of these cases are won at FOS because, as you say, they could see your bank statements!
Lucy says
I see, thank you for that explanation.
Hopefully they will respond, if not I will go to FOS and am thankfully armed with evey piece of evidence to put forward.
Sara (Debt Camel) says
if you don’t have the details of how much you borrowed and when they increased your credit limit, you can also send them a Subject Access request asking for that information. But I would do that at the same time as sending to FOS, don’t delay the FOS complaint waiting for it.
Lucy says
Hi Sara,
So I’ve had a further reply from SNC as follows:
‘Unfortunately, time barring rule refers to the date of the incident being complained about ? in this case, the initial lend, as you have alleged irresponsible lending.
That date was over six years ago and as such, is indeed time barred’.
They’ve completely overlooked what I wrote in my letter and the fact that they increased my credit limit several times.
Sara (Debt Camel) says
Send it straight to the Ombudsman.
Tell the Ombudsman you do not believe it is time-barred as you have only found out in the last year [or whenever] that SNC should have made checks to see that you could repay the loan without having to borow agin. That until this you thought it was your fault for being bad with money, you didn’t realise the lender had done anything wrong so you were unaware you had cause to complain, so you have made a complaint with the three years period of becoming away you had reason to complain.
Add that in any case SNC have increased your credit limit within the last 6 years and you don’t understand why they said the only date that mattered was when the account was opened.
Lucy says
Thanks Sara I will do, I don’t know who there oversees complaints such as this, they should read the complaint properly before replying.
Sara (Debt Camel) says
You are assuming they were trying to be fair and just didn’t read it properly… but they may just be hoping that you will give up if they say your complaint is time barred…
CHRISTOS MARTAKIS says
Hi Sara,
Money boat have come back and requested bank statements for he loan period. They also add they will report fraud if they find that the info was misleading.
Should I send them the bank statements, or should I say that I will only send these to the ombudsman if the case goes to them?
Thanks for your advice.
Chris
Sara (Debt Camel) says
They are more likely to uphold your complaint if you send statements. But the choice is yours.
They tell everyone they will report fraud – so far no-one has has a problem if they send the case to the ombudsman.
Mike_p says
The FOS seems to be quite forbearing when it comes to borrowers understating their credit commitments. In this case for example the ombudsman says that moneyboat was at fault for not checking what the borrower had stated. There is no mention of fraud here at all
https://www.financial-ombudsman.org.uk/files/313976/DRN-2768338.pdf
ceebee says
Just wanted to share some good news and maybe provide some hope for those still dealing with Lending Stream. I made a complaint last week over 32 loans I had with them over 4 years. I’ve today – only 8 days later – received an offer! They’ve partially upheld my complaint and are refunding interest, fees, and the 8%, on loans 5-32, to the tune of £9,000. A much better result than I had been expecting! Keep at them everybody!
Sara (Debt Camel) says
great result and especially as it was so quick.
Phil says
Hi, I would love some advice on an offer of compensation from Lending Stream.
I have taken out 7 loans this year. I paid back the final one at the end of September.
Date taken out/ Loan Amount/ Interest paid.
“14/01/2021 £400.00 80.24
24/04/21 £650.00 348.1
16/05/2021 £150.00 14.4
18/05/2021 £230.00 57.73
09/06/21 £480.00 252.86
22/06/2021 £150.00 1.2
11/07/21 £430.00 238.41
In total I paid £992 in interest. They have come back and said only the final 2 loans were unaffordable, convinient as 1 of these was the smallest interest rate by a mile. so their offer was £241 I believe they should inlucde the bottom 3 in there which would bump it up to around £492.
The email has this line in it “This is our final response to your complaint. Please consider the settlement offer provided here as full & final.”
Does this mean they will not negotiate, so my only other option is to go to the ombudsman? Do you think the offer is fair or should I fight it?
Sara (Debt Camel) says
what were the “gaps” between the loans – the time taken from repaying loan 1 to borrowing loan 2, repaying loan 2 to taking loan 3 etc
Phil says
Wow thanks for the super fast reply.
For around 3 months I had 3 loans going at a time, when 1 finished within say 20 days I would be taking out another one. I took two loans out in May and June alone. But for some reason (becuase it would cost them more money) They have chosen not to include the first one in the complaint. My concern is if I go to the obudsman is it possible that I could end up with nothing? or Because SL have offered the £241 this cant be taken back now?
Sara (Debt Camel) says
It would be VERY unusual for FOS to decide a lender should pay you less than they have offered. Normally they don’t even look at the loans where a refund ahs been offered, just thos where you and the lender are in disput.
But here I suggest you ignore their line about being a final settlement and go back and say loan 5 should never have been offered as it was quite clear at that point you were reliant on their loans, so you will accept a refund of 5,6 and 7, or you will be sending the case to FOS. Say the case goes to FOS in a week if they do not accept this compromise.
Phil says
This is fantastic advice. Thank you so so much. I’ll update the thread when I have a response either way.
Costa says
Hi Sara,
Money boat did not uphold my complaint on the basis the second and bigger loan was only taken only a couple of months ago and that there is still an amount outstanding.
I said I would be willing to pay the capital element in 3 or 4 instalments but they do not entertain this and want the full balance of over £1,300 interest alone.
Should I just send the case to the ombudsman?
Also how do i do this? is it via email and do i also send the response I’ve had along with my original complaint?
Thanks for your advice
Sara (Debt Camel) says
It sounds as though the second loan was large so definitely send this to FOS. Rejecting a complaint because the loan is recent is not reasonable.
The article above explains how to send the case to FOS, using their online form is easier than email.
James says
247moneybox have just asked me to update my bank details for a redress claim. Do we know when this is likely to happen or th p in the £ rate?
Danny says
Did you need to log in to your 247 moneybox account to do that?
AM says
I received the same email today and, yes, I had to log into my 247 Moneybox account to update my bank account/debit card info. I note that 247 Moneybox has charged my debit card 1p for verification.
james hughes says
Yes I did….
Michael Robins says
Why give them debit card information?
Ross says
You don’t need to update debit card info. It says bank account info for redress and debit card info for loan repayments.
Sara (Debt Camel) says
That… doesn’t make a lot of sense.
Ross says
For those who have been waiting, for what seems like an age, for Moneybox247 updates, I’ve just had one. I’ve been invited to update my bank details, as I am due a payment (according to what they determine). However, under the ‘Redress’ section, it says a very dubious ‘TBD’ statement, next to the ‘redress’ area. I would assume this means ‘To be determined’? Although we seem to be edging ever closer, to a resolution, it still isn’t as clear as it seems….
Michael butt says
Expect it to be around 4% of your redress as that’s what the dividend has been on every other one
Chris says
Yes, I’m quite sure you’ll be probably right when we get the payout, 4% is roughly what I am bracing for but it would be nice to at least know what it will be 4% of, exactly? At the moment, for all we know, it might be 4% of £10 or 4% of £10,000, we just don’t know and as Ross said, all they have in place where the figure should be at the moment is this ‘TBD’ thing which, again, as Ross said, I can only presume means ‘To be Determined’ or something like that. Originally, last year, when invited to apply for redress, I got an autogenerated figure from them well exceeding £500 which I expect to be revised but if it stays around the same then I’m looking at around £20 or maybe £23, which will be peanuts of course but let’s just say, every little helps lol.
Kurt says
Just wondering if anyone has had any luck with claiming back from either themoneyplatform or theonestopmoneyshop? They have just ignored my emails
completely.
Sara (Debt Camel) says
Has it been 8 weeks? If it has, have you phoned up and asked why they haven’t replied?
Mike_p says
I made a complaint against The Money Platform. They rejected my complaint but the FOS upheld it saying loan 5 out of 5 should be refunded. I cancelled that loan as soon as I got it though so there was no redress due.
From what I remember they didn’t respond to my complaint email but responded quite quickly when I chased them up using their enquiries form. They tried to make me feel guilty about complaining but saying it wouldn’t be fair on their lenders if they refunded interest.
Chris says
Finally got some sort of a message from the 24/7 Moneybox administrators regarding the loooooong-awaited redress from them. It’s vague but basically, I logged into my account this evening and the ‘Redress’ section is back and there’s a message in there that says in so many words that the amounts are still to be decided and that we will be getting further updates from them soon.
There is also a section in the profile area of my account and I presume other former customers profiles on their account for providing bank details for the payout, which is a sign that there shouldn’t be much longer to wait now, although, they emphasise that we will only get a small portion of the redress, which is of course for the usual reasons that they all say but we know this already.
One other problem I’ve noticed about the 24/7 Moneybox website, sometimes it works on my desktop and sometimes the page cannot be displayed, yet it always shows on my mobile, which is odd, anyway, after all this time this message in there can be called….uh… “progress” I guess lol
Dave L says
Hi Sara been going through my credit file and saw a payout on my bank statement from a firm called banana loans ? Any idea who they are were?thanks in advance
Dave
ceebee says
Hi. Question for anyone who has successfully claimed against Lending Stream: when you follow the link in the settlement letter to confirm bank details for the redress amount to be deposited, how long afterwards did the money reach you? Thanks!
Mike_p says
It took them about 26 days to pay mine.
ceebee says
Thanks for the info.
Margaret says
Hi lending stream refused mine a few months ago and I had forgotten about them til I read everyone’s comments here so I have contacted them again
Sara (Debt Camel) says
how many months ago did they respond to you?
Margaret says
5 months ago
Sara (Debt Camel) says
you have 6 months to send the complaint to the Ombudsman, so do this now. Don’t waste any time trying to get back in contact with Lending Stream.
Margaret says
Thank you Sara, I will do that now
Lee R says
Hi I made a complaint to safety net credit last week, I have been using them since April 2019 and my credit limit has been £810 since around June 2019
I have constantly been paying off balance when paid end of month and most times within a week or two I would end up borrowing the full amount again
Worked out have paid just over £3,000 in interest to them to date
I have consistently also been overdrawn with my bank, credit cards near limit also.
Does it sound like I have a good case ? I have had issues gambling and had some big wins which at times made my account look in good condition but quickly lost the money again
But as they have access to my bank accounts they should be aware of this and seen I possibly had issues
Sara (Debt Camel) says
That sounds like a good claim to me.
Have you been continuously in your overdraft for a long while, even when you are paid? I’m wondering whether you may also have a good claim against your bank.
Lee R says
After getting paid it clears my overdraft but I’m usually back into it again within a week or two at most cases been in and out of overdraft for years month on month not been many times I been out of it for a long period
Sara (Debt Camel) says
ok, during this time has the bank increase your overdraft limit?
Lee R says
No they have not increased it for a long time, around 10 years it’s been the same
Sara (Debt Camel) says
In that case you would probably find it hard to make an affordability claim against your bank. Sorry if I got your hopes up.
ceebee says
Hi again. So, can anyone decipher/translate this doublespeak from Lending Stream? “Further, once you access the weblink, post that you can expect the refund to be credited into your bank account within 5 to 7 working days. However, once our Final Response is accepted post the usual time to carry out the settlement is 28 days.” So, will the money be credited in 5-7 days or 28? Thanks!
M says
Hi all
Firstly, let me say this website and help from Sara has been an absolute God-send. For a while now I have been contacting several companies with affordability complaints and have been fortunate to be very successful in most. These include, Ferratum, Mr Lender, Cash4unow, 118118 money, Avant Credit amongst others.
If anyone has any questions in regards to timeframes etc, let me know I will be ready to answer as soon as I can.
M says
I applied and accepted an offer from SafetyNetCredit, but unsure if I did the right thing. Because I was so surprised by the offer, I took whatever I was given. I am not the best at maths or number crunching as well so couldn’t figure out whether or not the refund was sufficient and good enough. Could you please assist me Sara? Total Amount Borrowed £21631.49
Total Repaid to date: £26105
Balance Outstanding before refund
applied (if applicable)
£866.51
Interest refund due £4764.74
8% Added Interest £1168.99
Refund to outstanding balance £866.51
HMRC Deduction £292.25
Refund due to you (if applicable) £5282.50
New Outstanding Balance £0
Sara (Debt Camel) says
Total Repaid to date: £26105
that’s a lot! Did they give you a total for how much you borrowed?
But this is all a bit academic if you have accepted their offer. You can’t change your mind.
HMRC Deduction £292.25
If you are a basic rate tax payer, you should be able to claim 3200 of this back from HMRC, see https://debtcamel.co.uk/ppi-payday-refund-get-back-tax/
M says
Hi
The amount borrowed was £21631.49. Thank you for informing me about the tax refund.
Lee R says
Hi M
Do you mind me asking how long it took for them to give the final decision from the date you put complaint in
Was it the full 8 weeks ?
M says
Hi Lee
SafetyNet took the full 8 weeks. Kept regular contact, so was very helpful! One of the easier ones to deal with!
EL says
Hi Sara,
I got 2 loans with lending stream in oct & nov 2017.
Loan 1 was £350 on 11/10/17 after first installment was paid £50.40 they then offered me loan 2 for £790 on 9/11/17.
At time they lend me loan 1 I had loans with the following lenders:Satsuma £800 June 17
Everyday lending £2500 July 17 MyJar £1100 August 17 Onstride – £1800 Sept 17
Car finance £7000 May 17 . 4 credit cards, Next credit account, Catalogues. By the time they approved loan 2 of £790 I had already taken out further payday loans from Piggybank, Zippa, trusted Quid & Ferratum.
I had defaults and late payments on my credit file.
I am currently paying both these LS loans with ACI & Lantern. I put in an affordability complaint to LS, they responded 8 days letter rejecting my complaint saying the loans were affordable they attached a table showing what I had apparently said was my income and expenditure which suggested I at £945 left over when I applied for loan 1 and £1495! Left over when I applied for loan 2 ( I do not recognise these figures) they also said they did credit checks. I know my scores across all 3 were either poor or very poor by the point of getting loan 2. My question is, would there be any point in going back to lending stream and see if they would reconsider loan 2 as unaffordable, or should I send to the ombudsman do you think I have a case with it only being 2 loans I had with lending stream?
Sara (Debt Camel) says
I don’t think they will change their mind.
I think the second loan should have been looked at closely – with the first loan still running and being so much larger. I think it is worth taking to FOS – obviously it would be a stronger claim if you had more loans but I think it has a reasonable chance of being accepted.
EL says
Hi Sara,
Many thanks for the quick reply – I’ll send my complaint on to the ombudsman!
Andy says
Hi
Like some of you I have also recently had the email from 247 Moneybox informing me I am entitles to a redress.
I know the amount owed will be next to nothing so this isn’t my concern. Does anybody know if the loans will be removed from credit files as part of this process? Their email doesn’t reference it and there hasn’t been an update on their website since May. I know from experience that emailing them gets you nowhere so thought I’d come here as this is where I get most of my information.
Thanks
Andy
miles says
Can you explain the 6 years +3 ruling as my adjudicator is saying that my loans can’t be looked at as they are 8 years old.
I have mentioned the +3 year rule and he says only in exceptional cisrcumstances does this rule apply. I asked what the exceptional circumstances were and he couldn’t answer. I asked if there was a page on the FOS website that explained the “exceptional circumstances” and he said there was. When I visited the link wasn’t working. I just don’t think they bother with this rule anymore
Sara (Debt Camel) says
Ask for the decision to be reviewed by an Ombudsman. So far as I know there has been no change of policy.
Mike_p says
Their website says 3 years OR exceptional circumstances:
https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/time-limits-businesses
I have a few complaints at the FOS that fall between the 6 and 6 + 3 points so I hope they look at them. Before I came across this site I thought it was all down to me and I had no idea I could complain. I’d I did I would have complained long ago.
Miles says
But when you click on the “exceptional circumstances” link, it doesn’t take you to any exceptional circumstances. It just takes you to this page
https://www.financial-ombudsman.org.uk/#exceptional_2
where there is no mention of what the circumstances are.
Doesn’t sound very transparent or fair to me, if they can’t even be bothered to put up what the circumstances are.
Sara (Debt Camel) says
Just send to Ombudsman.
Sab says
I have just received an offer for £325 from CashASAP as a refund for the interest on 8 of my 14 loans I took out. If I take this too the FOS to attempt to get a refund on all what happens to the offer of £325? If the FOS does not agree will I still be able to take that initial offer? Thanks
Sara (Debt Camel) says
is the refund offered for the last 8 of your loans?
do you owe any money on the last one and if youdo, is that also being cleared?
the 6 that aren’t being refunded, how large were these loans?
Lee says
Sab,
I counter offered with Cashap. Emailing back asking them to increase the offer filling final response my offer was similar to your about £350 in the summer but got them to increase it to a flat £500. I basically said I will go the financial ombudsman if you don’t agree this offer to settle amicably now. If you don’t want to wait months this sometimes can be a better option.
I worked out what I thought I was owed. Then deducted the difference between what they offered and the total interest paid. This amount I said I would basically half and not apply 8% on top of they settled now with me as a compromise.
Bobby says
Hi,
I’ve just made an affordability complaint to lending stream.
I stated in the email they shouldn’t have lent to me as at that stage I ready had a number of credit card defaults and a bank loan.
Lending stream passed the debt onto Lantern a while ago and I recently negotiated a partial settlement with them (3 payments of £165), next month with be the final payment.
My main aim is to get lending stream to remove negative markers on credit file Experian as it defaulted in 2018, I feel it’s too long to wait to drop off.
Does it sound likely this could work?
Many thanks
Sara (Debt Camel) says
Was this your first loan from them? How large was it?
Bobby says
Thanks for the reply
Yes it was. £400 but this ended up at around £773 due to not being able to pay on time
I’d had others previously (casheuro net & instant cash loans) that I paid fully & on time and 3 that I defaulted on (wda, quickquid & this one).
WDA doesn’t show on any credit file so I’m not too fussed (have partially settled with Lantern anyway) & quickquid I made a complaint to but wasn’t successful (also partially settled this month with ARC)
Sara (Debt Camel) says
I am afraid it is pretty unlikely the Ombudsman would uphold that complaint. It’s not impossible but it would be unusual as it was only your first loan and it wasn’t large .
Aaron says
Hi guys, I have had a lot of loans in the past 5 or so years, I just quickly visited 24/7 money box and swift sterling on my mobile but it is saying that my safari is warning me of an expired certificate and someone may be impersonating them and an attacker may compromise my connection, is it safe to still visit the site ? I’ve had about 9 lenders of multiple loans and think if have a good case against each. Thanks
Aaron
AM says
Hi I am just wondering if anyone can point me in the right direction, I am looking to get full statement of my account for Poundstillpayday dating back to 2007-2008
I have emailed the administrators and they keep sending me info from QuickQuid (I definitely did have loans from this company I used to log in using my NI number
I tried MMP email address no longer in use
Poundstillpayday email address no longer in use
I have emailed Northway but no response whatsoever can you help or advise me please?
Sara (Debt Camel) says
I think you are confusing two different lenders.
QuickQuid, parent name Cash Euronet, had a brand name Pounds To Pocket.
Pounds Till Payday was a brand name of the Malta based landers, parent Northway.
But in either case it is now too late to make any claims I am afraid.
A-M says
Thank you for your reply, I have already made a successful claim, few years back I am just looking for a statement of the account.
In terms of confusion Halifax gave me the details of Grant Thornton as administrators for Poundstillpayday when I contacted Grant Thornton they said PTP is being managed differently as it is a different legal entity. But have forwarded my request on as they found Limited info on the PTP loans.
I was just wondering if anyone knew who I would contact for the info.
Thanks again A-M
Sara (Debt Camel) says
is for a tax refund?