Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or if you still owe money.
This article covers everything you need to get started. It’s simple, easy, free and many people are winning large payouts.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable because you managed to repay it? No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to be used to solve a short term problem. If you kept rolling a loan or repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignored even very obvious signs of problems such as your loans increasing in size or borrowing very soon after repayment.
How much compensation can you get?
You don’t have to calculate what a fair refund is or which loans were unaffordable.
Just ask for a full refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints. A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
This is because payday loans are meant for short term problems and the lender should not have carried on giving you loans. This may be earlier – from the first or second loan sometimes – if your first loans were rolled or topped-up or were very large.
Which lenders can you get refunds from?
Use the letters on this page to make an affordability complaint to most UK payday lenders, see the email list for payday lenders. The larger lenders include:
Sunny, Lending Stream, MyJar, Satsuma, Mr Lender, Ferratum, Uncle Buck, Peachy, CashASAP, Moneyboat, Smart Pig.
Also use these letters for the very high-cost sorts of “flexible credit”, including:
SafetyNet Credit, Drafty, Polar Credit.
But the process described here – complain to the lender and then send to the Financial Ombudsman if the lender says No or gives you a poor offer – won’t work if the lender has gone bust:
- 247 Moneybox, Piggybank, Swift Sterling are in administration. Send a complaint to the administrators, see the lenders’ websites. You may not get much back but this is very easy to do, just send a short email saying you were given unaffordable loans;
- QuickQuid – read What will happen in QuickQuid’s administration for how you can put in a complaint.
- the Money Shop, Payday UK, Payday Express – all part of the same group – read Money Shop – Latest news for how to put in a complaint about them.
- Wonga, Wageday Advance and lenders who gave up years ago – it is now too late to make a complaint about these lenders, see this list.
For longer-term loans there are better template letters to use here:
- Provident,
- Amigo and other guarantor lenders,
- 118 Money, Everyday Loans and other high-cost large long-term loans.
First, before you send in a complaint
Doing these four things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman. Don’t get an Experian or ClearScore report instead – many payday lenders don’t use those. (It used to be advised to get a Noddle/CreditKarma report but it is now hard to download that as it won’t show closed loans.)
If you can log-in to the lender’s website and see your loans, take a copy of them as sometimes they vanish when you complain.
If you still owe money to the lender:
- unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
- read the Stop making payments? section in Payday loan refunds when last loan not repaid. If you want to offer a lower affordable amount, add a sentence to your complaint letter saying this.
- if you have a lot of borrowing at the moment, read Escape from the payday loan trap which looks at how a debt management plan can help you.
If your loan was sold to a debt collector you still complain to the original lender but also tell the debt collector that you are disputing the debt. Don’t skip this bit or a debt collector may go to court. It is a good idea to carry on making payments to the debt collector if they are affordable.
Step One – start your complaint & get loan details if you don’t know them
Find the lender’s email address for complaints from this list.
Then send your complaint email. Put “AFFORDABILITY COMPLAINT” as the subject:
You should never have given me these unaffordable loans. I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added and what I repaid – this will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
[Only put this bit in if some of your loans were more than 6 years old. This is a paragraph saying why you haven’t complained before. Change it so it covers what happened to you. This is an example, don’t just copy it!] [I didn’t know that the lender was supposed to check that I could repay the loan without having to borrow more. I only found out in November 2018 when I saw a newspaper article in the Sun/an advert on Facebook for payday loan refunds/my sister told me about affordability complaints/a friend said they had made a complaint/whatever.]
This email starts off your affordability complaint.
The lender has to reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. That 8 week clock has started ticking… don’t be surprised if you have to wait until the end of the 8 weeks to get response.
Step Two (OPTIONAL) – send more details
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint is already underway.
I don’t know if many lenders actually read what you send them. But it’s easy to do – you don’t need to calculate what refund you should get or quote laws.
Change this template so it tells your story.
I have had x loans from you from [2015 to 2016].
Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
For this period my take home pay was about £x a month.
[Include the following details if you know them, but if they varied a lot miss this out My living expenses were roughly: rent/mortgage £x. Council tax £x. Utilities and bills £x. Transport costs £x. Clothes £x. Food, toiletries etc £x. Child expenses £x Other debt repayments £x. Total £x per month.]
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems: My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
You should never have given me these unaffordable loans. I am asking you to refund the interest and charges I paid, plus statutory interest, and to delete negative information from my credit record.
Good ways to improve this
Add any points that help you describe what happened to you. And delete any bits that don’t matter to you. Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- If you weren’t treated fairly while you were borrowing add a bit about this.
Don’t worry that the lender will say you should have cut back on your living costs, just put down your normal expenses. You don’t need to include evidence about your expenses.
Should you send credit record and bank statements?
Some lenders ask you to send them a copy of your credit record, your payslips or bank statements. This is mostly to be difficult – the lender can check your credit record themselves if they want.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
You can send bank statements if you want, but think twice about the cost of copying and postage if there are a lot. Depressingly most lenders seem to ignore them if you do send them.
Some people feel these are personal and they don’t want to send them to a payday lender. If you don’t want to send them, tell the lender you will send the Ombudsman any information that is needed.
Step three – go to the Financial Ombudsman Service (FOS)
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case, they are just hoping you will give up!
Instead you can send your case to the Financial Ombudsman. This is easy and free.
Tens of thousands of these cases have been sent to the Financial Ombudsman where there is a higher success rate for these affordability complaints than any other type of complaint!
Give up, negotiate with the lender, or go to the Ombudsman?
Some lenders try to make your case sound bad when it isn’t. People have had thousands of pounds refunded after a complete rejection! Just ignore any of these comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give the full facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record.
- your loans are over 6 years old – the ombudsman will look at these even if the lender says they won’t!
Will a lender improve an offer?
You may be wondering if you should go back and try to get the lender to give you a better offer. Most lenders won’t do this, but a few may if you make out a good case. For example if they have offered to refund loans 6-12 you would be happy if they included one or two more, you can say why you think loans 4 and 5 should also be refunded. See When and how to negotiate about payday loan refunds for more details.
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer from a lender by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept if you think you paid a lot more than that in interest. Some lenders offer a few hundred pounds to cases which eventually get ten or twenty times as much from the Ombudsman.
- an offer to write off your current balance may sound good … but it may be very poor if you should get a refund as well, see Refunds when you have a balance owing for details and ask in the comments below if you aren’t sure.
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was rolled or topped up several times; or
- the loan was large. Here is a single MyJar loan case that was won even though it was an instalment loan and the borrower had a good income because it was for £3,600. And a single loan Sunny case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman.
How to send a complaint to FOS
Put in a separate complaint about each lender. So you don’t have to wait until all your lenders have replied before sending the first one to the Ombudsman.
One reader said: They couldn’t be any nicer. Caroline Wayman, the Chief Ombudsman, says:
It’s really OK to phone up and say, ‘I don’t think it was fair.” It’s not court; you don’t have to turn up with your ‘heads of claim’, you don’t have to write a fancy letter. Tell us your story and we will do the rest.
I like FOS’s “complain online” option which takes you through your complaint step by step.
You can just copy in what you said in your complaint to the lender. Add more details, for example, if you disagree with what the lender replied to you. Include a paragraph about having only just found out you could complain if some of the loans are more than 6 years old.
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally you want statements from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your Credit Karma credit report.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it. That won’t happen until the payday lender has replied – typically it is between 2-5 months at the moment.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage, see What happens at the Financial Ombudsman for details.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
Need some help?
If you need help to complain, go to your local Citizens Advice, they will help for free.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Ask for a refund for large bad credit loans
Why is Sunny making poor offers?
More refunds for Amigo loans
Rose says
Hi! I have put a complaint in with sunny, i have had an email back today saying that i have had 26 loans with then and they are rejecting the first 20 loans and that because they should of contacted me after the 21st loan and they didnt they are willing to wipe of the debt that i owe them ( which is now with a debt collector ) and wipe the last 6 loans of my credit file. Is that a good offer? Or shall i go to the oburdsman? With me still owing money does that mean i wont get money paid to me?
This is what sunny replied to me:
However, based on our review of your repayment record and the overall pattern of your borrowing, we consider that it would have been prudent for us to have contacted you before we granted Loan 21 to discuss your financial circumstances and determine whether continuing to lend to you was sustainable.
We therefore agree to partially uphold your complaint in relation to Loan 21 – Loan 26.
To put things right, we propose to do the following:
Calculate the interest paid by you from Loan 21 onwards;As you have not repaid more than you borrowed, you are not entitled to a refund of any monies paid;We note that you did not repay all of your loans and the outstanding balance(s) were sold to a third party debt purchaser. Assuming no further payments have been made towards these balances, we will contact the debt purchaser and arrange for any outstanding balances to be written off.
Amend your credit file by [removing all loans from Loan 21 onwards.
Nick MB says
That’s seems a shockingly bad offer, to be honest. It would be worth looking at when a repeated pattern of borrowing began, and ask them to consider loans starting around that period
Sara (Debt Camel) says
I agree that is a dreadful offer, but I doubt Sunny will budge. You are probably going to have to send this to the ombudsman to try to get a reasonable settlement.
Diddy says
I have been lucky so far in claims I’ve made against payday lenders (and disgusted at how may I had and too embarrassed to list them all!) and am now nearing the end of It all.
I had a few loans with Early Payday Loans (EPPL otherwise known as Capfin). I sent out an affordability complaint to find they went under. I received an email from them telling me this and passing my details to the liquidation team, PwC. PwC wrote and sent a form for me to complete. I didn’t have proof of the loans (as they were in 2010/11) so tried to work out what the interest was and adding the statutory and sent it off to them. Within a week they came back and agreed the payment and it will be made into my account within 4 weeks…..cannot believe it, still in shock but absolutely chuffed. Have to say, PwC were quick to send and respond to emails (obviously EPPL were much smaller player in the payday market)…..another result.
Just WDA, QQ, Moneyshop, Cashfloat and Lending Stream (now with Ombudsman) to go and I can put it all behind me.
Massive thanks to Sara and the team, dunno what I would have done without you and am payday free at last. My credit file may be shot (will be a few years till it looks half decent) but I am free from this horrific cycle which I thought I would never escape from……..cannot thank you enough. I know you won’t take donations Sara so I made one to my Citizens Advice…..thank you xx
Lee says
Ahhhh I couldn’t prove any of my loans with EPDL and given how difficult all the others are and the administration process of others I didn’t submit a claim, kicking myself now it may have been easier than first thought!!
I have emailed them to see if may good will can be applied to the deadline! You never know!
Diddy says
Fingers crossed Lee, hope they will look at it 🤞
Timka says
1st lender to come back to my complaints is My Jar. May I ask for advice as this is my 1st reply and I am feeling so insecure. I had 6 loans with My Jar –
loan 1 opened 2018-08-21, closed 2018-10-09, £100.00, paid £134.44
loan 2 opened 2018-10-13, closed 2018-10-31, £100.00, paid £113.50
loan 3 opened 2019-02-19, closed 2019-05-24, £150.00, paid £228.66
loan 4 opened 2019-05-30, closed 2019-07-10, £150.00, paid £191.68
loan 5 opened 2019-08-02, closed 2019-08-08, £1,000.00 , paid £1,011.40 (I covered this payment by taking out another long term high interest loan from 118118 Money
loan 6 (still open) opened 2019-10-04, amount taken £800.00, so far paid in installments £243.25
They have agreed to refund interest & charges on the loans 5 and 6, for 5 total refundable amount to £11.78 (including statutory interest minus tax). They say: “As loan six is still outstanding, we will waive all charges and interest on this loan to bring it to the principal amount of £800.00. We will then deduct the amount of £243.25 and above redress offer leaving you with a frozen, Outstanding balance of £544.97 left to pay.”
I hoped they had also accepted the claim on loans 3 and 4 at least. Does anyone have any advice – would I be able to haggle with them before I go to Ombudsmen. Is it worth to go to Ombudsman?
At the time of repaying these loans I did have other loans from other companies both payday and bad credits longer term loans.
Any advice appreciated. xx
Nick MB says
With a few month’s between the loans it might be a little more difficult. Maybe try for 3 and 4, although in my opinion waiting potential months for the Ombudsman may not be worth it for the circa extra £100, unless your financial situation is dire.
Timka says
Thank you MB, you are probably right. I don’t think it’s bad offer at all now when I have slept on it. My finances are completely crushed but I have STOPPED any borrowing and even if I have to put my teeth on the shelf and starve, I won’t borrow anymore. My income is good, so I keep up with repayments, it’s just the problem of non existent disposable income. But I am gonna get through :)
Sara (Debt Camel) says
I doubt you would get more by going to the Ombudsman.
BUT you may have a case to get a refund from 118 money! Their loans tend to be large and you can win cases against them with only 1 loan sometimes. See https://debtcamel.co.uk/refunds-large-high-cost-loans/ for the slightly different template letter for them.
Timka says
Thank you so much Sarah, I have already followed your guidance on that page and sent them a complaint. I have had 5-6 loans with them (when I paid half of an existing loan, they offered a top up and because of my situation I was always desperate to take it) so I hope for some good outcome there. I am still repaying the last loan.
I am in the same situation with Likely Loans (in their case they actually have used a nasty strategy where mid-loan they would send me an offer of top up loan with LOWER interest and then when I was going through offer and signing, they would say actually because it is a top up, your interest will remain the same, although I never missed any payments and the email said it was a an offer form me for lower interest).
And the same situation as 118118 money is with Bamboo loans. I have complained against them all.
Also Sunny which I used years ago (parallel to Wonga) and I had to beg them to close my account, I must have had more than 20 loans with them if not more. I am going after them all. Even after my Barclaycard where they increased my credit limit when they clearly saw I was struggling with repayments and PLUS they increased my interest rate after few missed payments. I am trying my luck with all of these. But most I am happy that something has just switched in my brain and I won’t borrow any more. Thank you so much!
Sara (Debt Camel) says
“But most I am happy that something has just switched in my brain and I won’t borrow any more. “
that is your lightbulb moment!
Glen says
Morning all, I’ve agreed to a redress from Piggybank of around £560 , anyone know the likelihood of getting anything from these and timescale please?
Timka says
Hi Glen, Piggy bank is in administration, they replied to me 2 days ago and confirmed redress of £226, they said: “Please be aware that Gordon Johnston and Shane Biddlecombe of HJS Recovery (UK) Limited were appointed as administrators following the company’s directors resolving that the Company should be placed into administration” … blablabla and then: “Should you accept the redress offered in full and final settlement of your complaint, please be aware that the payment you receive will be considerably smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of DJS (UK) Limited trading as PiggyBank’s assets have been sold or realised and certain costs and deductions have been taken into account.”
Please confirm if you are happy to accept the offer in full and final settlement of the complaint and upon confirmation I will ensure that the loan(s) are removed from your credit file. We do not currently have a date for payment, further updates will be posted on the PiggyBank website when available. We kindly request your patience with this.”
So it will probs be similar to Wonga scenario.
Glen says
Yes thanks, I got all that to, yep I was involved in the Wonga wait so I guess the same here.
Cheers
Carol says
Morning Sarah
I noticed that Peachy loan is not making new loans, because they update the system. But it was the same with Piggy Bank. Do you think their end is approaching?
Sara (Debt Camel) says
Not so far as I know.
Anzzz says
Just had a claim upheld for a decent amount against epdl/capfin by PWC. It looks like 100 percent refund of my loans. Forgot to add statutory interest so have asked for it to be added. Should be paid by end of march will update about interest. Thanks Sara. Hard work getting all these loans organised but well worth it.
John gibson says
Not seen anything on here about Oakham loans however good news is that the adjudicator has just found in my favour for loans 4-6 to be upheld. Worth noting these loans were from 2011 which Oakham argued. It’s been over a year but nearly there now
Emma says
I’ve started this journey following the Wonga situ in the hope that I might get some refunds upheld before some of the lenders go under.
I am only a couple of weeks into the wait but will post any successes I have.
One thing that might be useful to anyone considering this process with My Jar (sorry if this has been posted before but I didn’t see it) is that as soon as I complained they acknowledged my complaint within a couple of days and automatically froze my account, which means I’m already £200 this month better off without having to cancel the CPA. That relief in itself was huge so I’m hoping for some positive outcomes as I’ve been in this PDL spiral for 5 years now.
Holly D says
I used your templates to send affordability complaints to Lending Stream and Satsuma. These complaints were sent on 30 January and yesterday , 15 February, I received a reply from Lending Stream providing a list of the loans which I had along with the associated legal docs. No mention of my complaint. Do I get back to them or wait until the 8 weeks have passed before taking this to the next stage?
Sara (Debt Camel) says
Reply saying you await their response to your complaint.
Lianne says
Sunny Update
Original Letter to sunny sent August 2018!
Sunny Rejected so sent to Adjudicator in October 2018, adjudicator agreed loans 3-23 should be upheld and refunded.
Sunny of course disagreed, so sent to Ombudsman in October 2019.
Received a letter on Friday 14th, ombudsman agreed with adjudicator.
I’ve accepted this and now sunny have 4 weeks to get in touch.
Happy with the decision and will be glad when it’s all over.
Thanks Sara for this site and your advice.
JA says
Good news, looks like you got an ombudsman fairly quick aswel
Lianne Jury says
Yes, was originally told it could be a long wait so was very surprised when I received the letter.
Very happy!!
It has been a long road but so happy I did it and super thrilled with all my outcomes against Amigo, QQ and Sunny.
Shame about wonga lol 😂
Luucy says
Hi
I’ve had a request from FOS asking me to submit my credit report. I’m claiming from Sunny , the affordability of lots of payday loans.
My question is , when I log into my Credit Karma account , it gives a list of “closed accounts” , these are all the Sunny loans that I paid off ! Is it these that the FOS want to see specifically?
Any help would be great. Thankyou
Timka says
I also actually do not get it how to get a full credit report from Credit Karma, I looked everywhere but can’t see how to print one. Interested in this too…
Mike_p says
It’s counter intuitive but if you go into the credit report section and click print it will produce a full report that’s in a completely different format to the tabbed format you see on screen. Use the print to pdf option of you need to send it to anyone.
Joe says
I have to say this didn’t work for me when I followed this advice – all that showed in the PDF is the tabbed format. Used Google Chrome and Firefox so not sure.
Mike_p says
Sorry, I gave you out of date advice as they seem to have changed it recently. That’s how I got mine about a month ago but I’ve just tried it again and it doesn’t work any more.
Em says
I have just downloaded mine through iPhone by hitting the download button (the square with an upwards arrow) and then saving to the books app on phone. This downloaded the full report. Hopefully this makes sense
Luucy says
I’m having no luck at all downloading it in something I can print . It comes up all gobbledegook . I’m not tech minded at all so if anyone can go through step by step that would be great.
Thankyou
Timka says
I have not managed to do it and I am actually ok with things like that. I just got iphone app too besides online version and there is no download button as Em suggested. I will report back when I succeed. In meanwhile I have taken loads of screenshots from clearscore and saved loads of pdfs from there. I know we are supposed to use Credit Karma but I and not sure yet how.
Sara (Debt Camel) says
Try a different report on TransUnion records – eg the Totally Money report or the TU statutory report, both free https://debtcamel.co.uk/best-way-to-check-credit-score/. See if all the closed records show easily on there. Could you come back and say?
(The advantage of using a TU report is that more bad credit lenders report to TU and check TU than do to Equifax, which is what Clearscore reports on.)
Timka says
Thank you Sarah! I will do as soon as I get into work this morning. Will report back x
Sara (Debt Camel) says
Ta!
Sara (Debt Camel) says
One reader has said the Statutory Report is easy to use and download a complete PDF from.
Timka says
Ok, so in Credit Karma website I went to Help Centre section and typed in search box “download report”. It then gives you an article on how to download your report. In that page Credit Karma says: “You can save a copy of your credit report if you’re using Google Chrome or Safari on a desktop computer. At this time, you’re unable to download your credit report through a mobile browser or app”.
Saving as a pdf option did not work for me and to be fair, Credit Karma says: “It’s worth noting, this will only save a limited amount of information on your credit report.”…. “If you require a full copy of your credit report, you can apply for a one-off copy of your statutory report through TransUnion here.”
I clicked on that link, entered my basic details: name, surname, date of birth, address. Then in the next screen it asked me some questions about my financial affairs to check my identity, for example, “in Nov 2011, you took out a loan, who was it with?” and then possible answers. Once you pass this stage, they will send you a code to your email which you need to enter in their website. And the report is there, there is a button “save as a pdf” and it appears, no matter what section you try to save, it will save a full report!
Hope this helps!!!
Sara (Debt Camel) says
Very helpful! I will update the article above to say get that statutory report.
Em says
I probably wasn’t clear enough :-) the download button I was talking about is on the bottom of the iphone (next to where you can view history of websites you’ve been on and the back button to go back a page). When you press the square button with arrow pressing up it comes up with options to text the page to someone or download. If you then choose to download to the preset books app on iPhone it’ll download the full report.
Sandra says
Hi
I had a 6 loans from money box 247,I was just wondering if we can still send in for irresponsible leanding?and if so do you know the email address thank you such a helpful site
E says
Hi Sandra, on their site it states to contact them on customer.services@247moneybox.com for affordability complaints. Their customer service team are still available whilst administrators wind down the business.
John Roberts says
Hi
This might take a bit of explaining, just wondering where I stand.Got a loan out in July for £700 from mymoneypartner. I had other payday loans and credit card maxed up and £1500 still to pay on my Likely Loans. Paid MMP loan off in September and got another loan out for £1200, robbing Peter to pay Paul at the same time.I’m now paying my Likely Loans off with a debt management company at £264 a month. Cant afford to pay my mmp which will get £380 on Friday. I was going to put in a unaffordable loan claim until I’ve just noticed they have now gone into administration. I’ve paid back £1,255 already with another £1140 still to pay. Obviously I will get very little back if I win the claim. I cant afford to pay it so what should do please, thanks in advance…
Sara (Debt Camel) says
You need to contact them at customercare@mymoneypartner.co.uk and explain you can’t pay and ask for an affordable payment arrangement and you want to make an afordability complaint. It may be only your second loan but it’s a very big one!
Altyernatively you can talk to your DMP firm (who is it?) and ask them to add the MMP debt into your DMP. Do you have any other debts which aren’t in your DMP? eg an overdraft? It’s best to put all your debts in and have a clean start so you don’t have to borrow again.
have you put in a complaint to Likely Loans?
Shirley says
Has anyone had any info on Morses I decided to try to get a refund and its only been a fe weeks, they have communicated and sent me loan info for the last six years saying thats all they keep in record. I have sent them credit report and bank statements so we will see. Still have not heard about prov that went in in beg of July last year. But hey ho. Good luck allx
Sara (Debt Camel) says
Have you sent the Provident case to the Ombudsman?
Shirley says
Hiya Sarah yes but I did it through a company before I saw this website they just rung me up, regret it now but If I get anything back I would be happy. I was horrified at how much had borrowed from provs over 40,000 paid back in total just over four years not counting from 2007 that was just from 2012 -2015. They just kept giving me more cause i always paid.
Sara (Debt Camel) says
That’s ok, I just wanted to know the case was with the Ombudsman.
Shirley says
Yes its not even been allocated an a handler yet. But thanks for all your help Sarax
Andy says
Hey, I got a reply from Sunny stating that they aren’t considering my complaint that the 80 loans they gave me over 4 years constitute reckless lending. I’ve forwarded the complaint to the FOS so hopefully they can help. Seems Sunny are putting up a fair bit of resistance to claims against them.
Paul p says
FOR upheld my complaint with sunny by an adjudicator. They still challenged and now in a ombudsmen queue for 6 months waiting final decision. Don’t expect a quick solution
J says
Im currently waiting on my reply from Sunny also, i had constant lending off them one after another for 4 years, interest paid accumulating to over £5k. Lets see what they come back with but i have no doubt theyll put up a fight
Chris says
I had an offer today whilst my claim is in the ombudsman queue – a settlement on about 50% of the loans I am questioning for about 50% of the total amount the FOS say is unreasonable. Seems Sunny are processing these all today!
Im not sure what to do with my offer as it seems lowball compared to the full figure – I did post about this earlier but the message doesnt seem to be in the thread (odd)
Paul p says
Hi, has anyone had a redress from safety net credit or my jar. Sent the emails last week and have received statements of the accounts. Any idea how long these companies take to respond and if they are awkward
Thanks
Michelle says
Hi Paul, myjar seem to be very good at responding quickly. I had refund within 4 weeks in total very pleasent to deal with I think others have had the same response. Good luck
Karen H says
Hi,
I sent affordability complaint to Myjar 12th Jan & they were very quick in responding with an offer of £2678 on 27th Jan. Their letter said to allow 3 weeks from that date for refund which is today. Another email from them said normally pay out between 10 & 15 working days. I have tried contacting them a couple of times in the past week to see if they were paying out on time but they’re not answering my emails now. If I don’t hear anything by tomorrow might try using Resolver.
mark says
I am also waiting for a refund, only since 13th Feb. They sent me an email today confirming they had received my settlement form.
Sam says
I had my response back on Friday and sent the settlement form back straight away. Some people have said they get their redress amount back within a week. Others like Karen unfortunately haven’t. I keep feeling anxious thinking they will go into admin like Wonga.
The waiting game has started :(
Karen H says
Sam,
I keep thinking they’re stalling because going into admin. Someone posted on here recently that they had been paid in just 3 days. Hopefully it will be this week.
Karen H says
Hi Sam
Myjar have paid me this afternoon at last. I posted a not so good review on trust pilot this morning & got a reply straight away. Said they would refund me within next 2 days, but landed in my bank account this afternoon! Hope you get your refund very soon
Michelle says
Hi Karen why don’t you give them a ring? Make sure they have your correct details and signed acceptance form. Or leave a review on trustpilot they may respond to that
Karen H says
Hi Michelle,
I rang their general number on Friday & asked to be put through to complaints but she told me that complaints dept didn’t have their own line which I thought was a bit weird. She reassured me that they’d received everything necessary & said she’d email complaints asking them to contact me but nothing as yet!
Sam says
I am due a similar amount to you and it would mean the world to me. It’s causing a lot of worry after the Wonga fiasco. Fingers crossed for us both (and for anyone else in these situations).
Rob says
I’m super happy this morning. Just received this from safetynetcredit just a few weeks after putting in a complaint. Thanks Sara for this site.
17 February 2020
Dear,
We are writing in response to your complaint received on the 21 January 2020.
The basis of your complaint is that we should not have lent to you as you could
not afford to repay.
Having investigated your claim fully it is our view that your complaint is has merit.
In circumstances where the Financial Ombudsman Service finds in favour of the
complainant they normally propose that a full redress of interest plus an 8%
statutory interest repayment is made to the customer, with the principal
outstanding balance being deducted from this amount.
Therefore, we propose that we redress all the interest that you have paid
(£685.10), plus statutory 8% interest (£202.01). In line with HMRC guidelines we
will deduct 20% (£40.40) from your statutory interest and pay this to HMRC,
meaning that you will not have to declare this redress in your tax returns.
As you do not have an outstanding balance this will leave an amount of £846.71
payable directly to you. Any adverse markers on your credit file in respect of this
account will be removed.
Mr C says
Hi.
I wonder if I could run my lending past you with Mr Lender. I have had five loans with them since 2016 details below. I wondered if this lending pattern would have grounds for logging a complaint with them? I have an open loan with them and have been in the cycle with them and many other lenders over the years.
Issued 09/07/2016 – Paid 20/12/2016 – £250 Borrowed – Interest paid – £192.67
Issued 05/01/2017- Paid – – 31/07/2017- £660.00 – Interest paid – £619.48
Issued 01/08/2017- Paid off 31/01/2018 – £200.00 – Interest Paid – £185.39
Issued 31/01/2018- Paid Off 29/01/2019 – £1,000.00 – Interest Paid – £982.86
Issued 02/05/2019 – Finishes – 30/04/2020 – Interest – £902.03
Regards
Pol says
How on earth is this legal ? They practically double there money on each loan. Absolutely scandalous
Chris the Fist says
Mr C, I would say so.
Out of all the lenders, Mr Lender sorted my complaint out very quickly, offfering redress and clearing balance.
The offer was probably £1k shy of what I could have got from the FOS, however it was paid to me within 3 days.
JA says
I’d be complaining personally. Are your finances in order now?
Laura says
On 28/01/20 I sent my affordability complaint to Sunny. They acknowledged it on the 31st. Today I received the breakdown of all my loans. I just replied with a thanks and I looked forward to their correspondence regarding my complaint.
Safetynet responded within 2 weeks with an offer which I accepted.
LS, H&T, Mr Lender and Fernovo have acknowledged my complaint and are looking into them.
Nothing at all from Unclebuck or CashFloat.
Timka says
I sent my affordability complaint to Sunny on 27/01/2020 and they have not acknowledged it at all. Should I get worried? I read that they are quite reluctant with these complaints.
I sent it to help@sunny.co.uk as this is the email they have listed for complaints on their website.
Jane Y says
Hi
I sent my complaint to safetynet on29th Jan and had a response on 30th saying it had been passed to the complaints dept. I haven’t heard anything since.
Is this what happened to you?
Thanks
Jane
Glen says
Hi Sara, as part of my claims of irresponsible lending I’ve put one in against Natwest, vis Resolver.
An agent from NW has text me asking me to call him to discuss but I want it done by email only.
Am I doing the right thing? It’s a bit of a punt with this large loan I took out but they refinanced my existing loan and I feel they didn’t do proper checks, I don’t really want to spend time on the phone being interrogated.
mike says
paid 10 minutes ago in halifax!
Holly says
Hi all . I am trying to set up a payment plan with quid market and they are asking if I have supplied false information, I have as I was desperate but I’m unsure as what to say back , any advice would be great thank you
Sara (Debt Camel) says
Read https://debtcamel.co.uk/payday-lender-says-lied/ – there are many reasons why an application may not have been accurate – desperation being a common one?
Are you making an affordability complaint or just asking for a payment arrangement? Was this your first loan from them?
What are the rest of your finances like?
Chris says
1of2
Hi Sara,
Could I get your advice on this please?
Email from my claim company today
“Please find below an email from the Financial Ombudsman Service (FOS) in relation to your complaint about Sunny, who have since made an offer. The offer is still not in line with the adjudicator’s assessment in that the lender have now upheld loans 14- 27, whilst the adjudicator believed that loans 5- 27 were unfairly lent to yourself.
The total offer is for £1,375.19 and your interest/fees equated to £2,639.11.
As this offer was made whilst your complaint was in the queue to be reviewed by an Ombudsman, your complaint will remain in line for a final review if you are to reject. The Ombudsman decision is legally binding.”
I replied asking what would happen if we decline and wait for final decision.
Chri says
2of2
Their reply:
“In regards to this, the lender have made an offer whilst your complaint is in the queue for an Ombudsman decision; the Ombudsman review does not necessarily mean that they will be chasing for the same amount that the adjudicator believed to be unfair but that they will reassess the complaint to decipher whether or not the lender unjustly lend these loans to you, in their opinion. Oftentimes, the Ombudsman will agree with the adjudicator, although this is not a guarantee or certainty.
The Ombudsman will then make a full decision on this basis, having reviewed all of the information and evidence that they hold regarding your borrowing and come back with a legally binding decision in which both yourself and the lender must agree to!”
I’m now a bit confused – is it now possible that the final review could settle on a figure even less than the offer?
Hope that makes sense.
Thanks
Dunc says
Looking for help surrounding credit scores, is there a reason why my scores vary massively between Clear Score and Credit Karma ? Almost 300 score difference between the 2… Which one of the 2 is more reliable if any ?
Timka says
That is my case too. I am just above 300 on Clearscore and 580 out of 700 on Credit Karma. Also perplexed why such difference.
JA says
The information provided for creditkarma is by the credit reference agency transunion and clearscore is equifax. You might find one of your lenders have only reported to one of them. They also use a different total when giving a score but I wouldn’t worry about your score much as lenders don’t see it.
Mr Stephen says
I just had a missed call and then a txt from mr lender asking to speak to me about my complaint, anyone else had this? What did they want?
Elliott F says
If you don’t mind me asking how long ago did you complain??
Mr Stephen says
Last week so 5 days
Elliott F says
Wow I’m on week 5 waiting for them to reply I’ve never even received an acknowledgment
Wendy says
Has anyone had any luck with wizz loans?if so do they normally take ages to answer
John says
Peachy no longer lending according to website….Cash On Go Ltd. is acting as a broker, not a lender
About to go under??
Meliasa says
Very interested in this.
I’ve recently lodged an affordability complaint but still owe them money and am planning to set up a payment plan once I’ve had a little breathing space.
Last week someone said it was just saying that the website was down so interesting to say its now saying its a broker only service.
If it does go into administration where would I stand?
Sara (Debt Camel) says
how many loans did you have from them? Have you now stopped paying the last loan?
Melissa says
Yes they’ve cancelled my CPA as have I with the bank and my account shows as suspended until 5th April.
I’ve said I’ll get back to them with a proposed repayment plan during this time whilst they consider my complaint.
It was one loan with a few top ups totally 1K, currently owe just under 500 without the interest – with is 760ish.
Chris says
Provident fined by 2.8m FCA for Moneybarn and have put aside 30m for paying out to Moneybarn customers. Partly explains why may be dragging heels with Satsuma.
DM says
Just wanted to leave a comment on uncle buck. Only had one loan with them for £300 at the height of my financial issues. Set up a payment arrangement last March and was only paying £16 a month. They rejected my claim on the basis that all my accounts were up to date and had no defaults (as borrowing from other lenders and did not show up on credit file). Had to send them bank statements and they agreed to remove the adverse info from my credit file as I offered to pay in full from my other claims redress claims I have been paid out on. Although my credit file is still poor it has jumped up 20 points on clear score from my other removals this month from last, so worth the email if you are waiting on anyone else to pay out. Response was in 2 weeks from complaining and another 5 days to resolve.
David says
Evening all, has anyone received their redress from Lending Stream inside the 28 days they state, or do they make you wait until the last day? Thanks
Mike_p says
Mine was day 26,they normally try and make things as difficult as they can.
Louise says
Ive chased and chased and only on day 19 every email states 28 days as per the financial ombudsman service guidelines…. So i beleive the do pay on day 28, i even asked if it could be earlier due to my current situation, again they stated 28 days!!!! Ive seen a few recently have a couple of days early but majority day 28
Lynn says
Received mine day 25 of 28 no email just arrived into bank 11.30 on Friday evening
Jane Y says
Lynn
Did lending stream send an email telling you what your redressepuld be or just send you a payment.
Thanks
Jane
E says
Mine was day 31. Did you not receive an email stating what your redress amount was before you accepted their offer ?
Lynn says
Everything goes via ombudsman once you lodge your complaint with them. LS relooked the loans that the FOS thought were lent irresponsibility and once they agreed with FOS which was only two days after FOS emailed them, LS did calculations emailed it to FOS with the redress offer which I can only assume that the FOS had a rough idea of what they should be offering.
FOS emailed me with the offer, suggested they thought it fair and if I wanted to accept which I had to put in an Email so they could send my acceptance to LS
After that the ombudsman said they had the usual 28 days to pay me and unless I got back to them after that I just had to wait. Done deal LS paid what they said and on day 25
Lynn says
Ombudsman emailed me saying they where upholding my complaint and in turn they emailed LS stating this
LS got back to ombudsman with a redress figure which ombudsman said was an acceptable amount and if I wanted to accept which I did and replied to ombudsman accordingly. LS then emailed me to confirm my bank details. Then I waited for the 28 days and LS paid me on day 25
Hope this helps
Nick says
Lynn did Lending Stream get back to the ombudsman before the deadline date that the ombudsman had given them, or did they wait until the final day? The FOS upheld my complaint & LS have until 20/2 (Thursday) to reply. I was wondering whether I will hear from the ombudsman next or from LS, & whether it will be on or before the deadline. Getting impatient! Thanks
Shelley says
Hi, I took out a loan with txt loan in 2011. I then had 33 consecutive loans. Mainly for £100 paying back £117 but 3 with higher amounts.. Towards the end of me taking out these loans it then became MyJar.
I put in an irresponsible lending complaint about 4 weeks ago and have provided them with everything they’ve asked for including bank statements. They say they can’t find a record of me. On my statements it shows all the payments of £100 going in but it doesn’t say who the payment is from, it just says giro and then there’s a reference number but when they payments go out of my bank it says payment to txt loan and then later my jar. They now say they can’t pay me anything as I can’t prove I took out loans from them. But it clearly shows me making all those payments to them. I don’t know what to do. Has anyone else had this? Anyone help will be much appreciated.
Beth says
Hi, I got mine on day 24 if that is any help.
R says
hi Beth who was that from please as i am awaiting redress and trying to follow peoples comments but there are so many! thabk you
Robert says
Does anyone know the current wait time for the FO to respond to a complaint? I submitted my case to the FO in June 2019 after Sunny rejected my affordibility claim. I’m yet to hear anything. I know they are dealing with a lot of complaints.
John Roberts says
Hi Sara
Sorry for the late response, contacted MMP by email last night and raised a complaint about an unaffordable loan and irresponsible lending. Their replies with ” all file activity has now been ceased”. I think that they have put the account kn hold until they come to a conclusion with the complaint. As I have paid the initial loan off I refuse to pay the interest until they have made a decision with the complaint. If I pay back the interest now and win I will probably get about 5% back in refund because they are in administration
Sorry for misinforming you, it a debt recovery company (cobot) who’s now got my Likely Loans account. Do people win against Likely Loans? Thanks again Sara…
Sara (Debt Camel) says
yes people have won complaints against Likley loans. You complain to them, not to Cabot.
Axle says
Hi,
It’s just passed the 8 week mark for my Unaffordability complaint with QuickQuid. Should I expect to receive a response any time soon? Should I wait another week or just send it straight to the FOS? I’m not bothered about any refunds but there’s a default on my credit file which I need to be removed. Fingers crossed 3 consecutive loans, once of which was one of the ones where you pay the interest in the first 2 months and then the rest (£500) in the final instalment. My payment for that was 2 months late, then they still agreed to give me another loan (due to paying off the first one) which then ended up defaulting as I couldn’t afford it at the time.
E says
Quickquid are in administration so FOS won’t be able to help I’m afraid. Could be a while until you hear back
Soph says
Hi Sara,
Where do I even start with making a payday loan refund complaint with MyJar?
Do you recommend to use Resolver to do this
Or to send them an email?
If you have any tips or guidance that would be greatly appreciated :)
Thanks
Sara (Debt Camel) says
The article above explains how to claim with a template letter.
Or you can use Resolver – in which case still read the article above as it describes what affordability complaints are.
Ashley says
HI All, i sent above template to safety net & drafty/lending stream on 27/1/20, Got an email acknowledging receipt of email but have heard nothing since. Any idea on timings?
Mark says
Hi,
I have been in the payday loan trap for the past few years and I’m now slowly managing to dig myself out. I have had a few successful affordability complaints with various lenders. I have recently made an affordability complaint to moneyboat but they have got back to me asking for my bank statements and they have said that if I have falsified my expenditures then they can report me to CIFAS for fraud which will stop me getting any credit in the future. Honestly I did enter a lower expenditure due to being desperate at Xmas for money.
Do you recommend that I should still proceed with the complaint or not?
Thanks in advance,
Sara (Debt Camel) says
Moneyboat seem to say this to a lot of people. And so do a few other lenders. So far as I am aware. No-one has had any problems when they carried on with their complaint. Here is one reader who won her case at the Ombudsman: https://debtcamel.co.uk/payday-loan-refunds/comment-page-163/#comment-326103.
Read https://debtcamel.co.uk/payday-lender-says-lied/ which looks at all the reasons applications may not be accurate – lenders know that, they should have verified your expenses if they looked implausibly low.
chris c says
Finally received my lending refund today of £3800 its been a journey but finally seen some reward after many months of back and forth, I couldn’t believe that they actually paid 2 days early. I have many more cases with various lenders but this is will help pay off some bills and treat the family. Thanks to Sara for giving people a place with such a wealth of knowledge and resources for people to get what they are owed.
Amy says
Hi Sara , I’ve had a email from Amigo saying that they have no update for me and I can phone customer relations and speak to them??
I’m at 12 weeks today , (went to fos at 8 weeks) My complaint is in a queue with the fos.
Do i call customer relations or leave it for a further email as they told me I would here by 12 weeks (today) I’m a little confused as to what is happening, just feel like they are fobbing me off.
Thank you.
Sara (Debt Camel) says
Hi Amy,
no idea!
you may as well phone up and ask! If you aren’t sure what they are saying or you are worried by it, ask them to email you it.
PS I will move this to the guarantor loan page https://debtcamel.co.uk/how-to-complain-guarantor-loan/ in a day or so.
neil says
has anybody had any dealings with wageme or cashasap?
Julia b says
Neil I have had dealings with Cashasap and tonight (7 weeks) of waiting they have come back to me, I am happy with there offer and I feel they have been fair.
Sara (Debt Camel) says
Sorry some comments on this page have disappeared because of a site problem. I have recovered a few but the rest are not going to return. Please repost!
CB says
Satsuma really are unhelpful and useless. Has there been any cases at all of anyone getting anything? Even any offers? Gone through most of these pages and cant actually see anyone being made any offers and theyre one of the biggest lenders.
I wonder if theres a MD or anyone with an email worth trying.
Cyndy says
Hi CB, I have an affordability complaint on going through resolver concerning Satsuma who lent me 2000 at a time when I was on a DMP. They sent me an email not withholding but said they would reduce my balance owing by 50 pounds. The complaint is now with FOS
Sara says
Hi, all.
It’s been a while since I posted, I’m trying not to obsess 🙈
So I got in touch with Safetynet Credit today (complained the end of Jan), I recieved my DSAR information via email last week and they’ve now told me that they can confirm my case had been assigned to an agent and that they are still investigating. This was after opening a live chat with them tonight.
However, when I asked them how long it typically stay with the agent before a decision is made, I was given the usual “it can take up to 8 weeks from the start of your complaint” crap again 🙈
Does anyone here know from your experiences? I’m assuming it shouldn’t be too long now, considering that they claim to have so many complaints and work in date order. I’m assuming that it’ll be with an agent for a set amount of time in which they would investigate then make a decision? Would I be right in thinking this?
Thanks in advance!
Sara (Debt Camel) says
Sorry, but it is a mistake to expect a reply before the end of 8 weeks. These things can be very random – although many people get good & quick replies from SNC, some don’t and some good claims get rejected. Have you cancelled the CAP so they can’t take any more money?
Sam says
I wrote to them after the end of January and got a response back and redress within 2 weeks.
Seems a bit hit and miss with the response times of these company’s.
Ace says
Anyone had an offer from ferratum as a ‘goodwill gesture’ in the same email as they confirm they aren’t upholding your complaint?
About £60 so not much, didn’t have a huge amount of Loans with them though. Need to check the total interest paid. If I accept it, I’m accepting it in full and final settlement…
Sara (Debt Camel) says
yes check the interest. Nothing wrong with taking a goodwill gesture but have your eyes wide open, so you don’t regret it later.
Amy says
Had a response from myjar today they are not upholding my complaint & just wondering wether its worth taking to the ombudsman or not? I had 3 loans with them spaced over a year one for £300 one for £350 & one for £900. They emailed me a couple weeks back asking for payslips & bank statements so I provided bank statements which clearly showed 6 other payday lenders taking money from my account at the time of lending from them. Any advice would be appreciated thanks.
N says
Had 4 loans with myjar for similar amounts. Sent the template letter on 28th of January and received an offer of £510 ‘to make things right’ on 3 of the loans. I accepted and am still waiting on confirmation of payment.
Tom says
Pretty sure Myjar are on the brink of collapse. Will be another Admin task and another 18 month wait for pennies
Sara (Debt Camel) says
What basis do you have for saying that?
Mike_p says
They have a notice for compulsory strike off listed at companies House. It can’t be a positive sign :
https://beta.companieshouse.gov.uk/company/08518406/filing-history
Sara (Debt Camel) says
it’s not uncommon for accounts to be filed late.
JV says
Hi All,
Has anybody actually had an offer from Sunny or Satsuma without having to take it to the FOS? And how long did it take for them to reply once you started your case against them?
Thankyou
Sara (Debt Camel) says
I would say any offers from either lender tend to be very poor. Expect these to have to go to the ombudsman.
S says
Hi Sara,
Could I run this past you please?
Despite the Financial Ombudsman making a final decision and forwarding it to Uncle Buck recommending irresponsible lending on loans 3 and loans 4 I have today received this response.
“We are almost ready to settle your refund however require some additional information from you, please provide a bank statement from 30.04.2012 until the date you made your last repayment to Uncle Buck on loan 4.”
It appears that Uncle Buck don’t hold information going back to 2012; and are now asking me to do the “donkey work” for them. How can they be “almost ready to settle my refund” when they are asking me to provide further figures? This has now dragged on for over 13 months and it seems as if they’re wanting to drag it out further. I appreciate it’s a difficult one to resolve if they don’t have the figures but I’m sorry that’s not my fault – shouldn’t the onus lie with them to resolve this or should I call them and try to come to a compromise.
Appreciate your help Sara Thanks again
Sara (Debt Camel) says
was this response from UB or from FOS?
Are you saying UB do not know what payments you made to loans 3 & 4?
Complainer says
Satsuma are currently working on Septembers complaints. So if sent it after September it will a waiting game
Sam says
My question is this. These companies (especially within the last two years) must certainly know the the amount of cases where they owe customers money for irresponsible lending, regardless if customers had made a claim or not. Are they not legally obliged to address this? Can or do they hide behind the excuse they are unaware until bought to their attention?
Personally I think they are fully aware of every case but it’s a case of hoping the majority of their customers don’t realise and don’t pursue a claim.
Fliss says
Hi. I’m so glad I stumbled across this site. I have affordability complaints in with various companies and have some questions.
1. I have been offered a refund of interest etc on loan 4 with Uncle Buck. I only had 4 with them and I know it’s been said I probably wont get it for the first couple. Is it worth accepting? All were about £300, and the 3rd was 4 days after paying off the 2nd.
2. Is it worth accepting all offers, as I’m worried about many of them going into administration, which judging by this site and the amount of complaints they’re receiving, im surprised all of them haven’t.
3. If I accept, and get paid, and then they do go into administration, will I receive anything back on the rejected loans?
Thank you