Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or if you still owe money.
This article covers everything you need to get started. It’s easy, free and many people are winning large payouts.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you managed to repay it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to be used to solve a short term problem. If you kept rolling a loan or repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignored even very obvious signs of problems such as your loans increasing in size or borrowing very soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Or work out which loans were unaffordable.
Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
Payday loans are meant for short term problems and the lender should not have carried on giving you loans, A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, CashForUNow, Dot Dot, Fast Loan Uk, Fernovo, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, Smart Pig, QuidMarket, Savvy, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
Also use these letters for the very high-cost sorts of “flexible credit”. These have the highest uphold rate (80%!) of any product at the Ombudsman in the last quarter of 2021. The largest lender is SafetyNet Credit – other lenders include Drafty, Polar Credit and Tappily.
If the lender has gone into administration, including Myjar, Piggybank, Ferratum, Oakam:
- you can make a claim to the administrators – there is normally have a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
QuickQuid, On Stride, Swift Sterling, Sunny, Wonga, Wageday Advance, the Money Shop, Payday UK, Payday Express, Uncle Buck and other lenders who gave up years ago – it is now too late to make a complaint about these lenders, see this list.
For longer-term loans there are better template letters to use on other pages:
- Provident is in a Scheme, Amigo is trying again to set up a Scheme
- other doorstep lenders and other guarantor lenders,
- 118 Money, Everyday Loans and other high-cost large long-term loans.
First, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman. Don’t get an Experian or ClearScore report instead – many payday lenders don’t use those.
If you can log-in to the lender’s website and see your loans, take a copy of them. If you don’t know the details, don’t delay making a complaint by asking for them – use the template below to complain and ask for the details at the same time.
If you still owe money to the lender:
- unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
- read the Stop making payments? section in Payday loan refunds when last loan not repaid. If you want to offer a lower affordable amount, add a sentence to your complaint letter saying this.
- if you have a lot of borrowing at the moment, read Escape from the payday loan trap which looks at how a debt management plan can help you.
If your loan was sold to a debt collector you still complain to the original lender but also tell the debt collector that you are disputing the debt. Don’t skip this bit or a debt collector may go to court. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
You can find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
[Only put this bit in if some of your loans were more than 6 years old. This explains why you haven’t complained before. It’s only an example so don’t copy it, change it so it covers what happened to you!] [I didn’t know that the lender was supposed to check that I could repay the loan without having to borrow more. I only found out in [date/month] when I saw a newspaper article in the Sun/an advert on Facebook for payday loan refunds/a friend said they had made a complaint/whatever.]
Some ways to improve this
You can add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows that!
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- If you weren’t treated fairly while you were borrowing or when you could not make a payments, add a bit about this.
Don’t worry that the lender will say you should have cut back on your living costs.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. But it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
If you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email begins your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response, this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, your payslips or bank statements.
Credit record – this is mostly to be difficult – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good ideas to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
Will a lender improve an offer?
You may be wondering if you should go back and try to get the lender to give you a better offer. Most lenders won’t do this, but a few may if you make out a good case – this includes Mr Lender and SafetyNet Credit.
For example if they have offered to refund loans 6-12 you would be happy if they included one or two more, you can say why you think loans 4 and 5 should also be refunded.
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept if you think you paid a lot more than that in interest. Some lenders offer a few hundred pounds to people who get ten or twenty times as much from the Ombudsman.
- an offer to write off your current balance may sound good … but it may be very poor if you should get a refund as well, see Refunds when you have a balance owing for details.
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was rolled or topped up several times; or
- the loan was large. Here is one single loan case that was won even though it was an instalment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS – it’s easy – and let them decide.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
One reader said: They couldn’t be any nicer.
The Chief Ombudsman, says:
It’s really OK to phone up and say, ‘I don’t think it was fair.” It’s not court; you don’t have to turn up with your ‘heads of claim’, you don’t have to write a fancy letter. Tell us your story and we will do the rest.
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. Or you can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2013, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2021 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
If you need help to complain, go to your local Citizens Advice, they will help for free.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Ask for a refund for large bad credit loans
Will you get a refund from Mr Lender?
How to complain about a guarantor loan
Emily56 says
I complained to steady pay about irresponsible lending and this is their response. I do not really understand what they mean could you please explain if possible ? Thank you
We are sorry to hear that you wish to go further with the complaint unless we remove the negative marks on your file, despite the fact that there is no outstanding balance or an active account with us anymore.
We believe that we have treated you fairly and we have done our best to support you during difficult times.
As a gesture of goodwill, we have also waived the missed subscriptions on your account and all we asked was to pay back what was borrowed. Usually, the subscriptions are a non-negotiable part of the agreement.
When you joined SteadyPay, we performed a check as well as an affordability assessment, looking at both your income and outgoings. No flags were raised – your lending was within acceptable limits given your income which we had visibility over.
Please take our previous response as the final one for your complaint.
Sara (Debt Camel) says
what are the negative marks on your credit record for this? It sounds as though they are refusing to remove them.
V says
I emailed myjar Harrison’s today asking what’s going on as they said if your due a redress you would get an email 30th April then they changed this to the 15th may! If no email received you won’t be due redress, this is on there website. They did say I was accepted for redress 2 weeks ago that’s why I emailed them. Apparently they has been unexpected delays so havnt started communication yet. They expect this to be very soon 🤦♀️
IainHL says
Thanks for posting this V. I was wondering what was happening with Harrison’s/MyJar. It looks as though their website is getting swamped as it is coming up with an error when I try to connect!
V says
Yes I find this one very strange by them saying if you haven’t heard by the 30th April expect your not due a redress, then change this to the 15th may. People don’t know if they are due a redress or they arnt! Just strange as other companies at least write to you to let you know either way. I only know that I am as she told me in an email, that it was in the scheme however this does seem a very low amount, so don’t think it’s anything to be getting excited about unfortunately 😔
Richard says
Hi please check your junk files i found this in my junk file if you don’t reply or update your bank details it says you will forfeit the redress
You need to do this by the 5th of june .
I am pleased to inform you that you qualify for Redress. Details of the Redress awarded to you is identified below.
Loan Number: 2114274
£ Redress Value
Redress – Balance Reduction £2.27
Redress – Unsecured Claim £329.57
Total Combined Redress £331.84
Balance Reduction
You do not need to take any action in relation to the reduction in the balance of your loan as this has automatically been applied to your account and no further monies are due from you in respect of your loan(s). We would therefore urge you to cancel any standing orders or other payment methods that you may currently have in place. For the avoidance of doubt, any monies received after receipt of this email and before you may have had an opportunity to cancel any standing orders or other means of payment will be refunded to you.
V says
Hi when did you receive this email? I’ve been checking both files inbox and junk and still not had anything. This company is so annoying!! Thankyou
Richard says
I received it on Saturday 21 may
Richard says
I phoned them this morning to have an explanation of what it means They said the unsecured bit is what you will get a percentage of hope this helps
Ryan Mills says
I do believe it says it may only be 1 or 2 pence in the pound.
Not sure how true that is.
My claim I nearly £3k
Robert McCrea says
I received an email yesterday and it likes like they are only paying redress on loans prior to Administration. They included a link for me to input by bank details where the payment would be sent. Below is part of the email I received.
“Until such time as all customer redress claims have been agreed and the final amount of funds available from the Administration determined, we are unable to confirm the precise level of dividend that will be payable in respect of your unsecured claim. Further communication will be provided to you concerning this in the coming weeks, however, please note that due to the volume and value of customer claims any payment will be extremely modest indeed and is likely to be pence in the pound. Please do not therefore take this communication that your unsecured claim will be paid in full”.
Harrisons also stated that they are hoping to have payments made before the end of June. I qualify for redress on 9 loans and the total redress they listed was £945.00. Sounds like a nice amount. However, after investigating further, it looks like payment, as you already stated, is going to be about 1-2p in the pound. I guess £10 or £20 redress is (just about) better than nothing!
K says
Good morning Sara
I have not heard back from Myjar even though they confirmed they had received my complaint and would get back to me after looking into it. I read other customers say that if we do not hear about redress by the 15th May then consider yourself not getting one. Should I forward to the financial ombudsman? My original loan was for £1700 and I couldn’t afford it as had other pay day loans at the time too. FO is currently working in one of them.
Thank you
Sara (Debt Camel) says
I am sorry but FOS won’t look at a case where the lender is in administration.
I think you should get in touch with the administrators and ask what is happening – so far as i know, no-one has heard.
Dave R says
Is there something going on with H&T Loans? The loan I had with them has been removed from my
Equifax report (not Transunion yet). They didn’t uphold my claim a couple of years ago, only had one loan for £300. Just found an article from last month in The Mirror that said they are refunding a load of customers. Not sure if mine might have been relooked at. Unlikely as only one loan. Have emailed them.
Angela says
Hi does anyone know about a company called xxxxxxxx are they scammers got email from them saying l am entitled to claim over £10.000 back from G EMoney for not disclosing that they paid broker commission sick of companies make money out of our misery
Sara (Debt Camel) says
The company you named is a firm of solicitors. I won’t name this sort of firm as I don’t wish to give them any publicity.
I am not aware of any of this sort of complaint succeeding at the moment, so it’s possible they could be exaggerating what you could get…
To point out the obvious, unless you have paid GE Money over 10k in interest there is no chance of you getting that much back.
What was the interest rate? Do you think that loan was affordable? A loan is only affordable if you can repay it and still pay your other debts, bills and normal living expenses, without being left so short you have to borrow more.
Making an affordability complaint may be a much simplere complaint to win, and you wouldn’t have to pay the claim firm their very high fees.
Angela says
Thanks you so much Sara l will take your advice and stay clear l paid G EMoney about 23 grand back for loans on 13.000when l hit hard times they took me to court it was unaffordable for me l have now paid it all back it was paid back in full 7yrs ago thank you sara
Sara (Debt Camel) says
how long ago was the loan taken out?
Angela says
Hi Sara it was a secured loan and it was about 9yrs ago my son paid it off for me because l was ill l had heart and lung surgery thank you
Sara (Debt Camel) says
Then I suggest you read https://debtcamel.co.uk/refunds-large-high-cost-loans/ and look at making an affordability complaint yourself.
Sara (Debt Camel) says
I’m sorry I misread your comment. You can try to complain about a secured loan but it is often a lot more difficult.
Charlotte Smith says
Has anyone heard from MyJar regarding redress yet? I’m getting a bit concerned as I had lots of unaffordable loans from them but haven’t yet received an email.
ryan says
Does anyone know the latest on refunds with Piggybank and Myjar?
I have a claim accepted with piggybank but i have had no updates since?
And i can’t remember getting an email with my claim value from Myjar, has anyone else?
TIA
V says
Hi I have just emailed piggy bank this afternoon as I have a claim which was accepted but no payment yet. They have just emailed back saying it’s a lengthly process the administration are aware of your claim and email will be sent when they is a further update. In February this year that was there 14 month in admin she did say it could go beyond 18 months. My jar again awaiting a final amount from are running behind time was supposed to be by 15th may, think emails are going to start next week. However it’s not a good outcome from them I don’t think, there website says between 1-2p in the pound.
Sara (Debt Camel) says
yes, no one should be expecting much back from Myjar.
Joanna Takla says
Just received my email from MyJar
280 against a balance
363 direct redress but yes says will be a very small percentage. Looking forward to my £6!
Clicked link to put in bank details anyway…
Still I am a happy casheuronet redress customer but don’t think that sort of percentage be seen again..
IainHL says
Thanks for the update Joanna. I have not received an email from Harrison’s yet, but am still hopeful. I just wish they would put the little bit of effort needed into updating their website with some up to date information, and in a manner that actually made sense!
Debbie says
I have sent complaints to my jar and have never heard anything back is this normal
Helen says
Hi Sara,
Looking for some advice, I had 2 logbook loans from easylogbookloans tv a few years ago one was for £800 I paid back total being just over £1,800, I think the previous loan was more than this possibly £1,800, I can’t find the paperwork for this as yet but even more interest, the company only took a copy of my wage slips and I filled out an expenditure form, I had other loans and debts at the time, I can’t find the company online, do you know if they are still trading and could I make an unaffordability claim against them?
Thank you for all your help and advice on this site 👍
Sara (Debt Camel) says
Not trading but not, I think, dissolved.
Try emailing gachet@btconnect.com.
They are not an easy company to deal with but send to the ombudsman.
Helen says
Thank you Sara
Helen says
Hi Sara,
I tried that email address and it’s bouncing back to me, do you know if there is any other email address I can send this to?
Thank you again for all your help.
Helen
Sara (Debt Camel) says
I suggest you ask the Ombudsman, they may know.
Hayley says
Hi Sara, I was wondering if you could advise. I submitted a complaint to money boat regarding 5 unaffordable loans I have taken out with them. This is the response I received:
“Having conducted a comprehensive review of all the information, including correspondence we hold on our system, I regret to inform you that I am unable to uphold your complaint on this occasion.
However having taken all your comments and circumstances into consideration, in resolution as a gesture of goodwill I would like to offer to remove all of the interest due on your current loan, thus reducing the outstanding balance from £561.66 to £199.17, in full and final settlement of your complaint. This offer is made without any admission of liability.”
Is this something I should be accepting, or should they be doing more?
Thank you
Sara (Debt Camel) says
Can you list how large each of the loans were in order, eg 200,300,350 etc
Also were there any breaks of more than a month between repaying one loan and taking out the next one?
Hayley says
Thanks so much for your reply. It was £200, £300, £250, £400 then £500. It was less than a month between paying each one off and getting the next loan, mostly within a couple of days / one of them was the same day!
Sara (Debt Camel) says
ok and how much have you paid to the last loan so far?
Hayley says
I’ve not managed to pay anything into it yet. I had to contact them to let them know I was struggling and they asked me to send proof of why I was struggling (a £600 oil bill)
Sara (Debt Camel) says
That is a bit odd, as they are offering to reduce you balance not to £500 (the amount you borrowed) but to £199. That is effectively getting a refund of £300 for the previous loans…
If you go to the Ombudsman you would very likely have the last loan upheld and may have the 4th loan upheld. The third loan is possible but is less likely.
So you may not get more by going to the Ombudsman.
How many other consumer debts 9loans, credit cards, catalogues, Overdrafts) do you have – what do they add up to?
because oil bills at the moment are horrendous and there is no sign they are goind gto get cheaper. Are you up to date with other important bills?
Hayley says
My last loan with them was £500 which I’ve not been able to pay anything towards, so I only owe £500 plus fees for that one. The rest are all paid off.
I also had loans with quick quid (I’ve received a refund for that), lending stream who also refunded, and have sent complaints following your template for capital one and tappily. It’s so difficult, I’m a senior professional with the nhs but also a single mum and it’s a struggle to make ends meet.
I’m up to date with all other payments aside from my electricity, which is a couple of weeks late. I’m waiting until payday next week for that one!
Do you think I should take their offer and run with it?
Sara (Debt Camel) says
yes I do. Reducing your balance to 199 is a good offer
Hayley says
Great I’ll take your advice then. Thank you!
Jo says
Can someone tell me how long they waited on a response from lending stream I’ve heard nothing in 4weeks at all is this normal
Sara (Debt Camel) says
Have they acknowledged you have made a complaint?
Jo says
They said it’s with the complaint team and they have 8weeks for a final response
Sara (Debt Camel) says
Ok that’s fine.
Daniel says
Hi all, I just had my final response from safety net, they fully upheld it and agreed to pay the full amount.
I have accepted and given them my bank details, does anyone know how long until they actually pay out as they said upto 14 days?
This was the final day of the 8 weeks
Laura says
Was within 4 working days with me. Was quick and didn’t need to chase
Daniel Oliver says
Thanks for replying, did they also tell you it could be up to 2 weeks for payment?
Laura says
No told me 5 working days, that was a Friday, they paid me the weds morning
Daniel Oliver says
Thank you, was anyone else been told 2 weeks ans has anyone been paid in the last five days. I’m so use to this senario where I accept then they go into administration. I’m really hoping this is not the case with safetynet.
Nat says
Hi, can I ask if this was the case with you? I have just accepted an offer and they said 28 days to me! Just wondering if I can expect it sooner ?
K says
Good afternoon Sara
Do you have an email address for wage day advance
I have written to 2 different email addresses but now no response.
This email address below operations@ounapuulimited.onmicrosoft.com
Told me to write to owen.jeffrey@interpathadvisory.com
But I’ve waited 2 months and no response.
Thank you in advance
Sara (Debt Camel) says
Sorry it’s too late, company has been liquidated.
Steve says
Hi all, I have had 3 emails from my jar regarding some kind of redress. However as far as they say, I have an outstanding balance with them of £1900 and have applied a redress of £950 to my account leaving a balance of £950. However the £1900 loan amount was included with a previous DRO. Can they still do that?
Sara (Debt Camel) says
Yes they can apply the redress to a balance that had been cleared by a DRO.
But they can’t ask you to Repay the reduced balance.
Steve says
Darn it. Okay. That’s a shame. Thank you for the reply.
K says
Can I contact the FO about myjar or is it too late ?
Thank you
Sara (Debt Camel) says
Too late. Do you have a current loan?
K says
It’s from 2018, but I have been paying off what I can but I still owe them. If you calculate all the interest I have already paid them I have theoretically paid back the loan. They’ve offered to reduce the outstanding balance from £2000 to £395 but I would struggle to even pay that. The FO is currently helping me with 2 other payday loan companies so would be able to see my financial situation, should I send to them anyway ? Thanks Sara
Sara (Debt Camel) says
No, FOS won’t take a case when the lender is in administration.
What are the rest of your finances like? Your total debts?
You could say you will accept their offer if you can repa6 at £5 a month as that is all you can afford.
Geraint says
Hi all and sara, just wondering what kind of money safetynet are paying out to those who made successful claims against them, is it just the interest that was paid on money borrowed? They have untill the 29th to give me a final decision but was just wondering what people have managed to get back from them! Thanks all and happy sunday :)
Sara (Debt Camel) says
Yes it’s a refund of the interest. Sometimes they make good offers, sometimes not. Come back here if you aren’t sure or get a rejection.
Geraint says
Ok i thought so thank you! Well i hope i get a good offer as ive paid just over £2k in interest if not more. Il let you know what they come back with hopefully within the next week :)
Daniel Oliver says
I had an email containing a letter saying my complaint was fully upheld and will be paid 5296.07.
This was on the last day of the 8th week.
I tried contacting them on week 7 and basically got told to wait. I have been told up to 2 weeks for the money but most have it in 3 to 4 days.
Once you get the letter you will still need to call and accept the offer even if it is the full amount.
I hope this helps.
Charlotte S says
I sent them an affordability complaint 4 weeks ago and they haven’t even acknowledged it. I’ve sent them 2 further email asking them to confirm they have received my complaint and they have not responded.
Sara (Debt Camel) says
I suggest you phone them up and ask
Charlotte S says
Thank you, I will try tomorrow when they are open.
Linda says
Hi geraint I recieved just over 5000 2 weeks ago well worth submitting a claim took 8 weeks bang on
Geraint says
I have submitted a claim and they said they have till may 29th to give me a decision, so should hear something in the week! Keeping my fingers crossed they uphold it and pay out :)
D says
I received a response from SafetyNetC on my final day of the 8 week time limit at around 3pm and I’ve seen it happen to others on this page. They like to leave it until the last minute to respond. Luckily my complaint was upheld last Friday and now just waiting for redress which I was told should be in my bank by EOB tomorrow
Daniel Oliver says
I’ve been advised that the money will be in my bank by close of business tomorrow, has anyone had a payment that showed as pending the day before. The quid quid redress did this on my account. But nothing is showing for safety net. Do they process payments differently?
Thanks in advance
Toni says
Hi all, a quick question. I had my complaint agreed between fos and compton finance. They had 28 days to pay which finishes on Tuesday. Should I go beeb paid by then? Am guessing if they agreed to the findings they will pay? Are they just leaving it to the last minute?? This complaint has taken 2 years to get to this stage and just want it over with now x
Sara (Debt Camel) says
Have they confirmed an amount with you?
Toni says
They have confirmed they agree to pay what the fos said but not an exact amount but when I called the gentleman from fos he said they had agreed to what he had outlined
K says
Hi Sara
If someone has an outstanding debt with a company that goes into liquidation do you still have to pay the debt ? And if so where does that money go if the company no longer exists ? And what would happen if the debt was not paid ?
Thank you for your continued help
Sara (Debt Camel) says
Can you say who the lender was? Because normally the existing loan book is sold to a debt purchaser. But sometimes sine debts are written off.
K says
It’s a debt with myjar which they have sold to ACI.
Sara (Debt Camel) says
So that is your answer. The loan has been sold. It still exists and your payments got to the debt purchaser.
Amy says
Hi
I have a credit line with drafty of £1k, if I paid some back and then kept drawing down should I include this fact in my affordability complaint?
Sara (Debt Camel) says
How long have you had this for and have you used it a lot since then?
Amy says
I have had it since August 2021. I took the £1k straight away and then made a monthly payment but drew down the available amount each time. I now have approx £1.1k outstanding and have not made any payments since December and I am currently sorting out going into self managed dmp.
Sara (Debt Camel) says
Yes this sounds like a good complaint.
Amy says
Thank you and sorry one more question. Should I put the above info in my complaint, to that much detail or just stick to the template? As drafty obviously know I have not been making payments.
Sara (Debt Camel) says
Drafty know all that so you don’t need to add it.
But if they reject it and it has to go to the Ombudsman, it’s worth putting that in as a summary of what happened.
Amy says
Thank you for your help.
Ernest says
Good evening sara.. can you make irresponsible complain against Creditspring pls? They only charge you £8 to £10 interest in a month.
Sara (Debt Camel) says
Yes. But these are very small loans so may be hard to win. A few people have tried, no one has said they won their complaint.
SH says
Hey folks,
I put in an affordability claim with SafetyNetCredit and received the usual response notifying me that they’re investigating my complaint. I received another update a month later thanking me for my continued patience while they investigate further. The update stated that they had until May 25th to provide a response which works out as 8 weeks.
I still haven’t had a response. Is it normal for them to leave it until the very last minute before sending you their findings? What’s the next step should they fail to contact me at all?
Cheers!
Sara (Debt Camel) says
Phone them tomorrow and ask why yo7 have had a reply.
SH says
Great, will do.
The affordability claim also requested a list of loans plus interest and charges applied, is this usually sent out before they send their decision as I haven’t even received that information yet?
Sara (Debt Camel) says
Some lenders send them first but It may well come with the decision.
Daniel Oliver says
So I prompted them on the final day around 11am, they said they had until close of business to respond (7pm). At roughly 3pm I received an email with a letter attached upholding my claim.
I had an email today saying my redress has been processed and should be there by close of business on the 27th.
Hope this helps
Daniel Oliver says
Dear Mr Oliver
I can confirm we have processed your acceptance and the redress will be in your account by EOB 27/05/2022.
Kind regards
D says
Did you accept their offer over the phone or was it via email? I accepted over the phone last Friday but haven’t received an email or text notification like the one above to say it’s been processed
Daniel Oliver says
It’s been quite the drama, I too accepted last Friday, they didnt have any record of that so I’ve emailed nearly every day since. I chased them today and they replied with an email to verify who I was which included last 4 of debit card. Once I done that it was in within the hour.
William says
Hi. I have got a reply from myjar just stating that all emails have been sent regarding redress. I have not received anything. I have had 19 loans with them rangung frim £400 to £1900. Can i take this to FOS. All other companies gave upheld my clains and paid
Sara (Debt Camel) says
I suggest you send the administrators a complaint saying this sounds wrong. But they only paying out a small amount so it’s up to you if you can be bothered. You can’t take this to FOS you have to make a complaint against the administrators.
William says
Hi Sara
Logged a complaint to myjar administrators yesterday. Surprise surprise I received an email this afternoon with redress total.
Thanks again for advice
Charlotte S says
Drafty upheld my claim and I have just received £907.50 from them! I used your template letter on here and it has worked brilliantly so far! Thank you so much Sara 😊
Kelly says
Has anybody heard anything about My Jar?
Thanks Kelly
dawn wright says
after following your page for QQ refund I decided to try safety net – have just been offered over 9k so very happy
TY for all your advise you have given over the last few years
Dawn
Kelly says
Apologies if this has already been covered: I’ve accepted a refund from Lending Stream, couldn’t of come at a better time as getting married in July! When I clicked to accept they said it would be paid within 3-5 working days. Has anyone had it this quick from Lending Stream once accepting or am I likely to be waiting longer? Many thanks.
V says
Hello yes I did one couple of years back and when o clicked the link it said 5 days but went in the same day!
Kelly says
Never mind! Payment has been made this morning! Hope any one else waiting on payments aren’t waiting too long.xx
Lynne says
Mine was super quick Kelly about 3 days.
William says
Yes once i accepted it was in my account within hours not days
Ah says
How long did they take to resolve your case?
Ah says
How long did they take to look at case
James L says
Hi,
Cash4u now have upheld my complaint thanks to your guidance on your website(which is brilliant by the way).
May I ask? I had 3 loans with cash4unow. Loan 1 and 2 repaid. Loan 3 is with a debt collector. They’ve agreed to recall loan 3 from debt collector and write off the interest and charges applied, leaving the principlal amount to pay. In addition, they will refund interest and charges pain on loan 1 and 2. However, because of the outstanding balance on loan 3, they will use the interest refund from loan 1 and 2 to offset balance on loan 3. They will also remove the loans from my credit report in their entirety.
My question is, should they be including statutory interest for the interest refund on loan 1 and 2? They said they were unable to offer statutory interest as loan 3 is still outstanding.
Thank you.
Kind Regards
Sara (Debt Camel) says
Were there gaps between repaying one loan and taking the next?
How large are the refunds from loans 1 and 2?
James L says
Good Morning Sara,
4 days gap between repaying loan 1 and taking out loan 2(Can I also mention i received 3 emails from cash4unow during that 4 day gap, telling me I may qualify for an increased amount). Loan 1 and 2 combined refund is £255. Gap between repaying loan 2 and taking out loan 3 was 2 months, only because I had missed a few re-payment instalments for loan 2 then.
Geraint says
Hi Sara and everyone else, so i just messaged Safetynet to see what was happening with my complaint as they have until Sunday to issue my final response and ive not heard anything yet, I used their online chat and the person i spoke to said i will get an email by 7pm tomorrow with the final decision! I asked if they could tell me the outcome now but she said no i have to wait for the email and then just ended the chat! So hopefully il get some good news tomorrow!
Dave L says
I have concerns about an investigator at the FOS apparently they have passed a case to an ombudsman who is dealing with it, but the ombudsman will not contact me directly and any decision will be through the investigator. Doesn’t seem right or their
Usual process to me . I’m a bit suspicious as investigator was armament they were right with their decision despite overwhelming evidence it was unaffordable. Wanted to argue every piece of evidence I sent in.
Sara (Debt Camel) says
This is the usual process.
Jane Guvenir says
Hi Sara
I had a few loans with my jar several years ago but have not put in an affordability complaint to them. Today I received an email from their administrators saying I am due redress on 4 loans and I should use a link on the email to confirm my bank details. Is this legitimate? I don’t want to click on the link unless I am sure. I have checked the myjar website which names same administrators but just being cautious with so many scams around. Would I get this even though I haven’t made a complaint? They did stop lending to me after a few loans.
Thanks
Jane
Charlotte S says
Hello, I had the same email yesterday evening. It is a legitimate email address for Harrison’s so must be legit. I have entered my bank details and looking forward to receiving my redress 😊
Lynne says
I referred my case to the ombudsmsn regarding loans 2 go they have been absolutely dreadful and are still hounding me with text messages. Anyway ombudsman have emailed to say it’s likely to take 4 months for a case worker to contact me! Is this the norm?
Meera says
Hi Sara
I have made a complaint against vanquis bank by email two weeks ago but I haven’t received a acknowledgement of complaint yet I have rang them they said the complaint is logged they will have 56 days time ,do they need to send me a acknowledgement of the complaint legally or shall wait until 56 th day for the final outcome
Thanks
Sara (Debt Camel) says
Just wait until 56 days.
Kamil says
Hi ive had a few loans at the same time from different providers such as piggy bank amigo and lending stream
I was not able to make payments at the time loan was given to me by lending stream and evently they made my account defqult reporter to cra and took everyrhing to court and I had to pay £1330 this ccj will be there for another 2 years
Any chance i can get something out of lending stream not money wise but to remove the bad cra
Sara (Debt Camel) says
Was this your first loan from Lending Stream? How much did you borrow?
Kamil says
No not the first one and I borrowed 300 first and the 230 and both went defqult and went to court and I satisfied my ccj which was 1330 after 6 months
Sara (Debt Camel) says
you will only be able to get your credit record corrected if you win an affordability complaint – it isn’t any easier if you say you just want the record corrected so you should use the normal approach of asking for a refund.
However, with only two small loans, it is unlikely you will win this complaint I am afraid.
Geraint says
Hi all Received an email from safetynet today, they have partially upheld my claim and said im due redress of just over £1.5k and have written off the £200 i was paying to a debt company, was expecting a bit more as i paid over £2k in interest but heyho! Have called them and said id accept the offer and lady said she would pass my details on to the team dealing with it so just have to wait for it to hit the bank now! Would never of got this back if it wasnt for evwryones help on here especially sara! Thank you!
Helen says
Hi all,
Update on myjars administration page, emails should be received by the 5th of June if you are due redress and payment by the 15th of July, they expect to pay between 1 and 2 pence in the pound.
Helen