Did your payday loans cost so much you had to keep on borrowing?
The regulator says that means your loans were unaffordable and this was irresponsible lending.
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or if you still owe money.
This article covers everything you need to get started. It’s simple, easy, free and many people are winning large payouts.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
Which lenders can you get refunds from?
Use these letters here to make an affordability complaint to most UK payday lenders including:
QuickQuid, Myjar, Lending Stream, Sunny, Satsuma, Mr Lender, Moneybox 247, Pounds to Pocket/OnStride, Piggybank, Ferratum, Uncle Buck, Peachy, CashASAP, Moneyboat, Smart Pig.
Also use these letters for the very high-cost sorts of “flexible credit”, including:
SafetyNet Credit, Drafty, Polar Credit.
But these letters aren’t always right:
- Wonga – read Wonga – latest news of refunds for what to do.
- the Money Shop, Payday UK, Payday Express – all part of the ICL group which is closing – read Money Shop to close – how this affects refunds for what to do.
- Wageday Advance – read Wageday Advance (WDA) goes under for what to do.
- you can’t get refunds back from lenders that gave up years ago, see this list.
- for longer-term loans a different letter works better, including Provident, Amigo and other guarantor lenders, 118 Money, Everyday Loans and other high-cost large long-term loans.
What are “unaffordable” loans?
Was a loan affordable because you managed to repay it? No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could pay your other bills and debts.
Payday loans are meant to be used to solve a short term problem. If you kept rolling a loan or repaying one then getting another loan soon after, the lender should have realised you were in difficulty and stopped lending to you.
Many lenders ignored even very obvious signs of problems such as your loans increasing in size, borrowing very soon after repayment, late payments, or lending a very large amount of your income!
How much compensation can you get?
In 2018-19, the Financial Ombudsman will see 50,000 payday loan affordability complaints. So we know what sort of decision is made about what a fair refund is.
A typical decision by the Ombudsman is to say the payday lender should refund all the interest you paid interest after the third/fourth/fifth loan. This is because payday loans are meant for short term problems and the lender should not have carried on giving you loans.
This may be earlier – from the first or second loan sometimes – if your first loans were rolled or topped-up or were very large.
You don’t have calculate what a fair refund is. Just ask for a full refund from the lender and see what you are offered. This is the simplest and best approach.
So how do you claim a refund? There are three main steps. I expect you want to dive in, but first:
Before you send in a complaint
Begin by getting a copy of your TransUnion Statutory credit report – you need to download this by selecting print then saving the file as a PDF. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman. (Don’t get an Experian or ClearScore report instead – many payday lenders don’t use those.)
If you can log-in to the lender’s website and see your loans, take a copy of them as sometimes they vanish when you complain.
If you still owe money to the lender:
- unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
- read the Stop making payments? section in Payday loan refunds when last loan not repaid. If you want to offer a lower affordable amount, add a sentence to your complaint letter saying this.
- if you have a lot of borrowing at the moment, read Escape from the payday loan trap which looks at how a debt management plan can help you.
If your loan was sold to a debt collector you still complain to the original lender but also tell the debt collector that you are disputing the debt. Don’t skip this bit or a debt collector may go to court. It is a good idea to carry on making payments to the debt collector if they are affordable.
Step One – start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Then send your complaint email saying:
As I do not have all the details of my loans, I want you to send me a list of them, showing for each loan when it was taken out, how much interest and charges you added and what I repaid – this will enable me to assess any refund you offer me.
If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector. [delete this sentence if none of your loans were sold.]
You should never have given me these unaffordable loans. I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[If some of your loans are more than 6 years old add a paragraph saying why you haven’t complained before. Put this into your own words so it covers what happened to you. The following is an example, don’t just copy it.] [I didn’t know that the lender was supposed to check that I could repay the loan without having to borrow more. I only found out in November 2018 when I saw a newspaper article in the Sun/an advert on Facebook for payday loan refunds/my sister told me about affordability complaints/a friend said they had made a complaint/whatever.]
This email starts off the affordability complaint. The clock is now running and the lender has to reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it.
Step Two (optional) – send more details
When you have your loan details, you can send in more details about your complaint if you want. You don’t have to, your complaint is already underway.
I don’t know if many payday lender actually read the extra information you send them. But it’s pretty easy to do – you don’t need to calculate what refund you should get or quote laws.
Here is a template for you to change or add to. It needs to tell your story because everyone’s case is different.
I have had x loans from you from [2013 to 2014].
The loan payments to you left me with too little money.
For this period my take home pay was about £x a month.
[Include the following details if you know them, but if they varied a lot miss this out My living expenses were roughly: rent/mortgage £x. Council tax £x. Utilities and bills £x. Transport costs £x. Clothes £x. Food, toiletries, nappies £x. Child expenses £x Other debt repayments £x. Total £x per month.]
I could not afford these loans. When I paid you, I had to borrow again to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems: My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
You should never have given me these unaffordable loans. I am asking you to refund the interest and charges I paid, plus statutory interest, and to delete negative information from my credit record.
Good ways to improve this
Add any points that help you describe what happened to you. And delete any bits that don’t matter to you. Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- If you only had one or two payday loans from this lender remove the bits about borrowing more often from the sample letter.
- If you weren’t treated fairly while you were borrowing add a bit about this. See Payday loans: what to expect from your lender if you’re struggling which was written by the regulator. That has lists of what a lender should not have done, for example suggesting you roll a loan or borrow more money. If any of these happened to you, mention them in your complaint.
Don’t worry that the lender will say you should have cut back on your living costs, just put down your normal expenses. You don’t need to include evidence about your expenses.
Should you send credit record and bank statements?
Some lenders ask you to send them a copy of your credit record, your payslips or bank statements. This is mostly to be difficult – the lender can check your credit record themselves if they want.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
You can send bank statements if you want, but think twice about the cost of copying and postage if there are a lot. Depressingly most lenders seem to ignore them if you do send them.
Some people feel these are personal and they don’t want to send them to a payday lender. If you don’t want to send them, tell the lender you will send the Ombudsman any information that is needed.
Step three – go to the Financial Ombudsman Service (FOS)
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case, they are just hoping you will give up!
Instead you can send your case to the Financial Ombudsman. This is easy and free.
Tens of thousands of these cases have been sent to the Financial Ombudsman where there is a higher success rate for these affordability complaints than any other type of complaint!
Give up, negotiate with the lender, or go to the Ombudsman?
Some lenders try to make your case sound bad when it isn’t. People have had thousands of pounds refunded after a complete rejection! Just ignore any of these comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give the full facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record.
- your loans are over 6 years old – the ombudsman will look at these even if the lender says they won’t!
Will a lender improve an offer?
You may be wondering if you should go back and try to get the lender to give you a better offer. Most lenders won’t do this, but a few may if you make out a good case, for example if they have offered to refund some loans and you would be happy if they included one or two more, you can say why you think lons 3 and 4 should also be refunded. See When and how to negotiate about payday loan refunds for more details.
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer from a lender by going to the Ombudsman – this doesn’t happen.
Points to think about include:
- If you are offered a refund on only a few loans, don’t accept if you think you paid a lot more than that in interest. Some lenders offer a few hundred pounds to cases which eventually get ten or twenty times as much from the Ombudsman.
- An offer to write off your current balance may be good or it may be very poor if you should get a refund as well, see Refunds when you have a balance owing for details and ask in the comments below if you aren’t sure.
- If getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the ombudsman. It’s probably best to give up unless:
- the loan was rolled or topped up several times; or
- the loan was large. Here is a single MyJar loan case that was won even though it was an instalment loan and the borrower had a good income because it was for £3,600. And a single loan Sunny case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman.
How to send a complaint to FOS
Put in a separate complaint about each lender. So you don’t have to wait until all your lenders have replied before sending the first one to the Ombudsman.
One reader said: They couldn’t be any nicer. Caroline Wayman, the Chief Ombudsman, says:
It’s really OK to phone up and say, ‘I don’t think it was fair.” It’s not court; you don’t have to turn up with your ‘heads of claim’, you don’t have to write a fancy letter. Tell us your story and we will do the rest.
I like FOS’s “complain online” option which takes you through your complaint step by step.
Most of want you want to say may be in your complaint to the lender, so you can copy that. Add more details, for example, if you disagree with what the lender replied to you. Include a paragraph about having only just found out you could complain if some of the loans are more than 6 years old.
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally you want statements from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion/Credit Karma credit report.
What happens after you have sent a case
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it. That won’t happen until the payday lender has replied – typically it is between 4-6 months at the moment.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage, see What happens at the Financial Ombudsman for details.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund will go to the Official Receiver, not you.
- if you are in an IVA as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm or it may be sent to you.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
For non-UK lenders, different rules will apply. The main ones were Swift Sterling and Pounds Till Payday, see that article for your options.
Need some help?
If you need help to complain, go to your local Citizens Advice, they will help for free.
Don’t use a claims management company. They are expensive and often incompetent. As you can see from this article it’s easy to do it yourself.
Check out the Comments below – you could ask a question there. The comments are split into pages – use the “older comments” and “newer comments” buttons at the bottom to read them all.
Ask for a refund for large bad credit loans
Asking QuickQuid for a refund
More refunds for Amigo loans
Elaine says
Hi Sara
Trust pilot have sent an email saying sunny are asking for my details.
Do I need to ?
They did not agree with adjudicator at FOS so now waiting for an ombudsman to look at it .
Will it help my complaint if I send my details to them via trust pilot name address fos complaint number .
Thanks in advance
Sara (Debt Camel) says
it can’t harm your case and it will hopefully make them look at it.
Sarah says
Hi, I sent a letter to safety net on 28th August, they have today replied with:
Having investigated your claim fully it is our view that your complaint is valid.
In circumstances where the Financial Ombudsman Service finds in favour of the complainant they normally propose that a full redress of interest plus an 8% statutory interest repayment is made to the customer, with the principal outstanding balance being deducted from this amount.
Therefore, we propose that we redress all the interest that you have paid (£xx) plus statutory 8% interest (£xx). In line with HMRC guidelines we will deduct 20% (£xx) from your statutory interest.
We will also remove any interest that has accrued on your outstanding balance (£xx) and then deduct the interest you have paid plus the statutory 8% interest from your principal outstanding balance (£xx).
This will leave an amount payable directly to you of £5.51. Any adverse markers in relation to this SafetyNet Credit account will also be removed from your credit file.
This proposal reflects what is expected of lenders by the Financial Ombudsman Service (FOS) in situations such as this one.
If this solution is agreeable, please reply to complaints@safetynetmail.co.uk with your consent to this offer and the bank details for the account into which you would like the monies deposited. If no correspondence is received, no further action will be taken and the full outstanding balance of £xx will remain payable.
Gina Chidwick says
Hi there, I put a complaint in with quickquid for affordability and yesterday I recieved an email saying they would refund me money. I had to confirm that I would accept the settlement and to provide ebank details which i have. It says that the money will be available as soon as possible……but they haven’t gave a time limit? How long should I expect to wait?? It was quickquid direct I didnt need to go to fob.
N says
I got mine within a couple of days.
Elaine says
I got mine the next day
Jane says
Can I ask how long did QuickQuid take to respond to your complaint?
I put a claim in on 26th Sept.
All my loans were over 6 years old
John says
Hi Guys,
But of advise please, my adjudicator ruled I was owed 2000 from quick quid which they agreed. They asked me if my bank details are still same and they would pay within 28 days. This was 10 days ago which I thought was fine as they would probs pay on 28th day.
However I looked at their trust pilot and apparently loads of people havent been paid what’s owed to them for months..and they keep ignoring fos…I thought they had started to pay people but now concerned they are about to go under?
Sara (Debt Camel) says
The best place for chat about QQ payouts and the time they are taking is over here: https://debtcamel.co.uk/quickquid-payday-loan-refunds/
Chris says
Had two emails from the FOS regarding two separate complaints. Both say they are too busy to pick the complaint up at the moment. I rang this afternoon and to add to the delay, they are implementing a new computer system (according to the operator I spoke to).
Holly says
Hi all just thought I’d let you know satsuma have missed 3 deadlines from the adjudicator next step the ombudsman I think 🤷🏻♀️ I am aware they are snowed under
KS says
I am currently waiting for Satsuma to respond to the FOS. This has been going on for months and the FOS seem happy to just wait for Satsuma to send the information, which – lets face it – they are not going to be in a hurry to do. I keep asking the FOS as to whether they have set a deadline for Satsuma to respond and they just keep ignoring my question.
I appreciate that Satsuma might be snowed under but the cynical side of me says that they are deliberately delaying moving the claim along because it is not in their interest to do so. Personally I think the FOS should be a bit stricter in enforcing these deadlines otherwise this can just go on indefinitely!
Holly says
Could be , who knows !! Good luck
Darren says
Day 28 with lending stream and money has just landed 2802.82
Terry Nicholls says
Day 28 for me also, not so lucky though, and I got a refusal from swift sterling (malta) to, still onwards and upwards, would not of had any if it had not been for Sara, and this site.
Diddy says
Can I ask how long did it take for you to hear from Swift in Malta? Sent mine off 4 months ago had an acknowledgement but heard nothing since…not holding out much hope anyway.
Terry nicholls says
About 10 days, I sent it to the wrong email address first, the address you need is actually complaints@northwayfinacial.com. Not enquires
Chris says
Hi all
I complained to Northway on 11th Oct and they responded on 15th Oct.
My complaint was after the 2 years allowed from date of last transaction as well.
They responded explaining all this as well as the fact that they are in Malta and fall outside of our current jurisdiction, therefore have rejected my complaint but have offered to remove the £565 that i owe as im ‘having financial difficulty’ but only as an offer of good will and not an admission of irresponsible lending.
Im assuming that i should take this offer as i cant escalate further? I have till 22nd to respond to them.
Thanks
Chris
Emma says
Hi All,
I am currently waiting for QuickQuid and Lending Stream to give their final response (I am almost at the 8 week mark) Lending Stream replied a few weeks ago saying they are still looking into my complaint but I have heard absolutely nothing from QuickQuid at all. Anyone have any experience with them? Find it quite rude that they haven’t even acknowledged my complaint to be honest, and I had quite a few huge loans with them.
Jacky Stainton says
Hi, I started my complaint on the 15th Sept, so far I’ve had a reply from QQ asking for payslips, bank statements etc and loan details etc from LS. I presume I wont hear from either til much closer to the 8 week limit. Good luck to you.
Ts says
Just had £2250 refund from sunny today on day 14 of waiting. Not too bad, but the whole process has been terrible.
Have had £2500 from lending stream, £2300 from swift sterling. I rejected a £500 payment yesterday from Ferratum and have gone to the FOS, I am looking for closer to £3000, I rejected £3000 from SNC also, looking for something closer to £6500 and I have a complaint that has been assigned to an adjudicator against MyJar. Slowly but surely it is all coming together, I started this process back in June and have been quite lucky with waiting times considering some of the stories here. This comment section has been extremely useful listening to other peoples stories!
Michelle says
Hi Ts good news on your claims so far. Did sunny agree to a figure in the first 8 weeks? Or did you go to the fos?
Iain123 says
Was the 2225 from Sunny what they owed you? Did you go to the Ombudsman after the Adjudicator? Can you break down the Sunny later stages? Thanks.
Paula says
I heard back from my adjudicator on Uncle Buck who have recommended they refund interest on loans 3 to 7 + 8% which equates to around £980. This is more than I thought I would have got, but I did have a very high number of loans at the time. In people’s experience, are Uncle Buck likely to accept? The adjudicator has given them until 31 October to respond. Thanks!
Joseph says
Uncle buck were somewhat unwilling to play ball but after ombudsman told them what to do they did pay out fairly quickly, I think 2-3 days if I remember correctly
Paula says
Was that adjudicator or the the proper ombudsman? Thanks!
Joseph says
The proper ombudsman. I remember the adjudicator originally didn’t uphold it so I thought may as why escalate to ombudsman why not, and then was shocked but happy ombudsman decided to uphold
Mr PDL says
I had an adjudicator rule in my favour and gave a deadline for UB to respond by mid September They did (I’m not sure with what) and the conversation is still dragging on – suspect it is to do with loans over 6yrs. Good luck!
Sara (Debt Camel) says
Probably, UB is being difficult with loans over 6 years.
Paula says
Mine are all from 2015 onwards so hopefully won’t be the case!
si says
in my experience they are disputing the adjudicator decision although its only 2 loans out from what they originally offered me direct which is ludicrous really as the last loan was the highest with charges and interest takes it to double the amount , although logically they have lost that going to the ombudsman so makes no sense , they are probably going to hold off for full decision as when I rang them myself the lady said ‘oh we will go back and forward with the adjudicator and it could take months’
Great!
Stu says
I received a letter from the ombudsman today regarding my complaint against Cash4uNow and the ombudsman has agreed with the adjudicator and said they should not have provided 3 of the 4 loans given to me. Now a waiting game to see how long they take to arrange payment.
Mr PDL says
How long did it take for the Ombudsman to pick up from the adjudicator? They rejected my adjudicator decision about two months ago now
Helen Thompson says
Hi Darren I was day 29 today and have had various excuses including system error, I wrote a complaint to the FCA and copied in Lending Stream the money hit my account with a few hours of sending the email.
Chris says
Hi Sara (or anyone who can help)
I have been receiving emails from Lanturn after money that i had borrowed off Oakham. As Oakham have gone bust im not sure what i should do? I had multiple loans with them but didnt pay the last one.
Can i still put in a complaint with Oakham or is that pointless? Laturn are saying i owe them £206.
Any help is appreciated.
Thanks
Chris
Sar says
Hi Chris
Oakham haven’t gone bust they are still lending they offered me a loan 2 months ago! I would put in a complaint to them soon as. Hope this helps
Ashley wigham says
I asked them for a loan and they sent me a sausage roll in the post
Sara (Debt Camel) says
So it seems Oakam went into Administration and have since exited it with a Company Voluntary Arrangement. They are still FCA authorised and still trading.
I suggest you put in an complaint to Oakam asap and inform lantern that you are disputing the debt with Oakam.
Chris says
Thank you very much, i will put in a complaint right away.
Again thanks
Kirst says
Hello,
Looking for a little advice.
Does anyone have an experience with CASH4UNOW. I have an outstanding balance with them and a complaint where I am due a response today. However the are refusing to set me up an a payment plan, I have requested they put a block on my account until my complaint is resolved, is this the correct thing to do?
Also waiting for a response from cashasap, how likely are they to respond?
Thanks for all you help
☺️
Sara (Debt Camel) says
If a lender won’t let you set up a payment plan, you should cancel the CPA to them with your bank. Don’t ask the lender not to take money, prevent them from taking it.
Kirst says
Thanks Sara, So I have done this and it did prevent them taking the funds, however I don’t want this to affect my credit score and incur additional charges more than necessary. They for whatever reason don’t want to set me up repaying but I can’t afford to pay the amount they want.
If I don’t receive a response to my complaint today should I just send it straight to the FOS?
Sara (Debt Camel) says
A payment arrangement will also affect your credit score. There really isn’t a way around the fact that if you can’t afford to pay, then that affects your credit record, but of course if you win your complaint all negative marks will be removed.
What you mustn’t do is borrow elsewhere in order to be able to make an unaffordable payments. Do that and you never get out of the payday loan debt trap.
How many loans did you have from them?
What is the rest of your finances like? Do you have other debts you are struggling with?
If you haven’t had a response at 8 weeks, I would phone them up and ask why not? If they promise it in a day or so, it’s worth waiting. Asking for longer and I would send the complaint to FOS.
NA says
Hi All,
Still following this with great interest and keep the stories coming in for sure! Update on my stuff;
SafetyNet Credit – By far the best company i’ve dealt with, both with borrowing & claiming. Written off ~£580 and i cleared the account the following month. They also agreed to remove all credit file entries from them
Welendus – Raised directly but rejected, as it was only £200 in interest i decided not to pursue
Lending Stream – Raised with them directly & rejected. Sent to FOS 3 weeks ago, no response from them yet
UncleBuck – Raised with them directly & rejected. Sent to FOS 1 week ago, no response yet
Ferratum – Raised directly 6 weeks ago, acknowledged but no decision
P2P/On Stride – Raised directly 6 weeks ago, acknowledged but no decision
Satsuma – Raised directly 6 weeks ago, acknowledged but no decision
MyJar – Raised directly 6 weeks ago, acknowledged but no decision
QQ – Raised directly 6 weeks ago, acknowledged but no decision
Swift Sterling – Raised directly 6 weeks ago, acknowledged but no decision
PiggyBank – Raised directly 5 weeks ago, acknowledged but no decision
Chris says
Hi
I put in a conplaint to Myjar and their 1st response was that they couldnt find my account and asked for more details. I checked some old emails and clarified my Name, address, email and DOB, which were all the same as in my 1st email to them. The only detail i couldnt find that they asked for was the phone number i had when i registered. Anyway they have replied today saying:
We conclude that we have been unable to locate an account for you on our systems; therefore, we have been unableto investigate the matter raised.
They have said that this is their final response.
The only reason i can think that they cant find my account is that it was originally with Txtloan. This is because they changed name to Myjar, but even that seems a weak excuse as i continued my loans with Myjar after the name change.
Shuld i escalate to Ombudsmen or something else?
Any help appreciated
Thanks
Chris
Sara (Debt Camel) says
Do you have proof of the loans and what you paid on your bank statements?
Chris says
Ill have to look into that but theres no reason i shouldn’t. As long as you can get statements that old from your bank then theyll be on it.
Do you think they are being genuine or hoping i dont pursue?
Chris
Sara (Debt Camel) says
Hard to tell.
I suggest you escalate to FOS – Myjar aren’t going to change their mind until FOS starts asking questions.
Chris says
Ok brilliant!!
Ill do that, see what happens next.
Thanks a lot, id just like to say that this site has been great for me.
I was literally on the verge of using a claims company but changed my mimd after seeing this site.
Now have got double figure complaints going on at the moment all raised myself!
So thanks again and hopefully will get some desperately needed money back at some point😁🤞🏼
Chris
Sara (Debt Camel) says
it’s pretty safe to say you would not get more back by going through a claims company. And by now they would probably have told you to give up on the Txtloan complaint…
Chris says
I agree, i really hope more people wise up and do it themselves! The claims companies are worse than the companies theyre claiming against, just money grabbing to money grabbing!
Anyway keep up the good work and thanks again.
Chris
Mike_p says
It’s ridiculous what the claims companies charge for what is really just an email forwarding service.
Roly says
Utterly gobsmacked… Lending Stream payout paid into bank tonight, only day 23 after accepting offer via adjudicator. Couldn’t have come at a better time as funds have been tight and just over £2200 means I can get everything up to date! Thanks Sara…. still a number to go, but things are slowly moving in the right direction.
Jess says
I’m on day 22 and still waiting. I’ve give up harassing them. Hoping I get mine soon!
Cheryl says
Hi.
I had a complaint to Sunny refused by them for a £750 loan. One of the reasons given was that I only had one loan from them . Is this a fair decision. Thanks.
Sara (Debt Camel) says
It’s hard to win a one loan case, unless it’s large – or large in relation to your income. £750 could be large for someone on a low income or benefits.
Cheryl says
Thankyou Sara. Fantastic help on this site.
Elle says
Got an email from my adjudicator over 4 weeks ago now saying she had all the info she needed now to look at my sunny complaint. But still nothing. She did email me last week asking if I minded her mentioning gambling in her assessment. I replied with an hour but have heard absolutely nothing since. I thought I would have got her decision this week for sure but nothing!
Sara (Debt Camel) says
Ask her next week what is happening.
Elle says
Yea I will, I have just emailed her asking what is happening with my quick quid complaint as she got allocated that at the same time (sent me confirmation email that she was the adjudicator for both on same day). So that was over 4 weeks ago and no update at all. My guess being that sunny were clearly much quicker at providing the info requested and quick quid have still not responded to adjudicator. I share everyone’s frustration on here that it is not right that these companies are not given deadlines! Yet prior to going to FOS they have an 8 week one. If anything FOS should be stricter not more relaxed!!
Christopher says
Hi I’m currently waiting on a final response from sunny just wandering as I have heard you give them 8 week if nothing by then do I go to fos?
Turtle says
If they haven’t replied in the 8 weeks send it straight to the FOS. Even if they have contacted you to say they need extra time.
40fantastic says
Is it worth making a claim about current lending processes with Lending Stream? I always use them (I know I shouldn’t) as they never refuse; however, after issues with their system today where they said my payment had been declined I ended up paying twice and I’m now screwed for the month.
They have a link to your bank; however, my account isn’t a pretty picture and they still lend?
Sara (Debt Camel) says
It definitely is. If you have borrowed a lot from them without large gaps between the loans, you could get a refund of the interest you have paid on the later loans. people have had thousands back from LS…
BUT you should also complain and insist they return your additional payment immediately.
40Fantastic says
My concern is that I still have active loans with them, will they try and take all the monies owed and leave me in an even worse situation?
Mike_p says
You have a loan contract with them so there is no reason they should try and take it all. The loans carried on as normal when I complained, I had to escalate it to the FOS but I got a refund of £1400 in the end.
Sara (Debt Camel) says
They can’t try to take the whole amount owed, just because you have complained.
If you can’t afford the monthly repayments, cancel the CPA to them with your bank and offer them a lower amount that you can afford. One that won’t leave you so short of money that you have to borrow again.
this may feel worrying, but it’s the only way to get out of the payday loan trap.
Dazza says
Hi all
I’m seeking some help on this. I have had numerous payday loans in the past and at one time, I had 5 payday loans on the go cover payments one after the other.
How do I go about this as I can’t remember much about them like account details egg. Is there a letter template I can use to send off to them?
Cheers
Sara (Debt Camel) says
Use the letter template in the article above. That lodges your complaint and asks for a list of your loans if you don’t have them. The lender has 8 weeks to reply before you can go to the Ombudsman.
Which lenders did you use?
Maz says
Hi,
What do i do about a loan from Different Money? This is on my credit file also. I read on a page on here that they had disappeared?
Thanks
Sara (Debt Camel) says
is the loan on your credit record from different money or a debt collector? Showing as defaulted? Money still owing?
Did you have other loans before that?
Dan says
Hey there,
Had an offer from Uncle Buck, I had 12 loans with them (as well as 9 rollovers). They have offered to refund loans 3-5 for around £1600, however said that due to them confirming over the phone with me my expenditure for loans 7-11 that they would not be refunding those. The first loan I had was rolled over 4 times….which I would have thought would have been a red flag in itself. I could do with the cash quickly but total interest paid on all loans was nearly £3600, thoughts on my chances of any better from FOS and any idea on their timescales?
Also am I able to negotiate an offer? Anyone have any experience of negotiating another loan or two on top of an original offer? I was thinking loans 2 and 6.
Thanks a lot.
Daniel
Sara (Debt Camel) says
How much interest did you pay on loans 2 and loan 6? Which were the other loans you rolled over? Were there any big gaps between repaying one loan and taking out the next?
Dan says
Hi Sara, full list below thanks a lot. Their offer contains incorrect figures so asked them to review the statement I received previously. (sorry if it pastes more than once it’s a bit temperamental).
I’ve actually looked back at a statement and they have missed my first loan completely from their findings and some of the interest charges are different – i will ask them to double check everything. Anyway to answer….What they claim to be loan 2 (with 3 rollovers) was £600ish in interest and charges and loan 6 was £85 interest and charges.
Product DateTaken AmountTotal Received Int& Charges Notes
Payday 07/08/2013 £250.00 £337.38 £87.38 Repaid
Payday 27/08/2013 £350.00 £139.83 £137.33 Rolled over
Payday 27/09/2013 £332.50 £149.46 £116.21 Rolled over
Payday 25/10/2013 £299.25 £133.84 £104.59 Rolled over
Payday 27/11/2013 £270.00 £121.37 £94.37 Rolled over
Payday 20/12/2013 £243.00 £327.93 £84.93 Repaid
Payday 03/03/2014 £650.00 £269.68 £237.18 Rolled over
Payday 27/03/2014 £617.50 £450.82 £225.82 Rolled over
Payday 25/04/2014 £392.50 £529.68 £137.18 Repaid
Payday 27/05/2014 £600.00 £219.70 £219.70 Rolled over
Payday 27/06/2014 £600.00 £851.00 £238.50 Repaid
Payday 01/08/2014 £700.00 £944.65 £259.65 Repaid
Payday 27/08/2014 £700.00 £254.65 £254.65 Rolled over
Payday 26/09/2014 £700.00 £944.65 £244.65 Repaid
Payday 27/10/2014 £250.00 £337.38 £102.38 Repaid
Payday 28/11/2014 £450.00 £607.28 £172.28 Repaid
Payday 22/12/2014 £400.00 £539.80 £154.80 Repaid
Payday 29/01/2015 £400.00 £496.00 £96.00 Repaid
Payday 28/02/2015 £400.00 £492.80 £92.80 Repaid
Payday 27/03/2015 £550.00 £690.80 £140.80 Repaid
Instal 06/07/2015 £850.00 £1,206.32 £356.32 Repaid
Sara (Debt Camel) says
So that’s a lot of borrowing with no gaps – a couple of months befor the last installemnt loan but that was much the biggest.
In that situation I think you are likely to get the later loans refunded if you go to FOS, even though they spoke to you on the phone about your expenses. Your expenses may not have been accurate and they didn’t ask for evidence (eg bank statements) I guess? And it certainly looks as though you had become dependent on borrowing from them.
I haven’t heard of anyone sucessfully negotiating with UB.
Your options are to
– accept what has been offered
– try to resolve what look like errors and get the offer upped
– send it to FOS.
UB try to drag out cases at FOS so it may take a while. But some new FOS cases are going through quicker. Sorry, not much help!
Dan says
very helpful thanks a lot :)
Si says
Uncle buck won’t comply with FO adjudication from all I have heard my adjudicator said that they just waste time and give generic responses so it goes to full decision mine was passed Friday be in it for the long haul
Lew says
Anyone know what’s happening with avant credit? They haven’t been offering loans for a while and I’m due a decision soon from adjudicator as it’s been almost 8 months in line. Worried their going to go bust and quite confident with the evidence I’ve put forward I’ll get something
Andy says
Anyone had much luck with satsuma loans ?
Sara (Debt Camel) says
Lots of people are getting cases upheld by an adjudicator at the Ombudsman but Satsuma is being very slow to agree and pay out. They will eventually – this is a huge firm, it owns Provident the doorstep lender, Vanquis the credit card and Moneybard the car finance lender. It’s not likely to be in financial trouble! So just sit it out.
Andy says
I’m not at that stage anyway but thanks for the info they’ve got till the 28th to before the 8 weeks are up I was wondering what sort of offers they make or is everyone going to the ombudsman thanks
Sara (Debt Camel) says
Oh you probably won’t get a reply, they will ask for more time. Send it straight to the Ombudsman if this happens.
DF says
Hi Sara
I’ve just been contacted by The Money Shop who were also Payday UK saying that I could have been missold their loans in the past and been invited to claim.
My issue is that I was in an iva which has been completed for 18 months now. If I go ahead and claim will any money need to go into my completed iva. I know I signed to say any ppi would be given up but all that was sorted and squared away before the iva completed but would this be treated in the same way? The payday loans were not part of my IVA.
Sara (Debt Camel) says
I don’t know. It will depend exactly what you signed about PPI. Also whether the Money Shop bothers to check. If you had an IVA. And if your IVA firm wants the hassle of dealing with what may bea smallish amount of money.
Paul Wakeman says
Yet more advice needed please! If a Company has gone in to Liquidation and has an LLP appointed is it worth pursuing a claim against the Company. The Company sold their outstanding client accounts to another small firm before going in to Liquidation and I was pursued by that company to pay off my outstanding loan (which has now been done). I had loans with the company that has gone in to Liquidation from 2005-2016 and these were continuously “rolled over”. Any advice would be appreciated. Many Thanks.
Sara (Debt Camel) says
Who is the lender?