Guarantor loans are very expensive. Often the lender didn’t check properly that you will be able to manage the loan repayments without having to borrow more. If proper checks would have shown that you couldn't afford the repayments, complain! There is a template letter in this article to help you. You can get an existing loan reduced so you only repay the amount you borrowed, or get a refund … [Read more...]
How to complain when you are the guarantor for a loan
If you are a guarantor for a loan you can ask to be removed as the guarantor: if you couldn't afford to repay the loan without difficulty; or you were pressured into becoming the guarantor; or you didn't understand the implications of being a guarantor. A lender such as Amigo should have checked that a loan will be affordable for both the borrower and the guarantor before the loan … [Read more...]
Provident – a template letter to ask for a refund
If you had doorstep loans from lender such as Provident, you may be able to get a refund of the interest you paid if the lender should have realised the loan was unaffordable for you. Doorstep lending - also called home credit - is where a collector comes to your house to collect the repayments. Doorstep loans are used by over 1.3 million people in Britain. The four largest lenders are … [Read more...]
How to get a payday loan refund – with template letters that work
Did your payday loans cost so much when you repaid one you had to keep on borrowing? You can get a refund of the interest you paid on unaffordable loans. It's easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or if you still owe money. This article covers everything you need to get started. It's simple, easy, free … [Read more...]
A template letter to ask for a BrightHouse refund
Have you bought items from Brighthouse where the repayments were too much for you to be able to manage? Or another "pay weekly" shop such as PerfectHome? This article looks at how you can complain about "pay weekly" credit affordability and ask for a refund of the interest you paid. It looks at: what is an "affordability complaint"? how big a refund could you get? a template letter … [Read more...]
PPI – deadline for new complaints has now passed
In 2017, the FCA launched a PPI advertising campaign telling you to make a decision about claiming PPI, because a deadline was being introduced. That August 29 2019 deadline has now passed and you can't start a new PPI complaint. If you have a complaint already in progress, the MSE forum is a good place to ask questions about it. And if your complaint has been rejected, send it to the … [Read more...]
Were you sold a car on unaffordable finance?
The FCA has published its long-awaited review of car finance: Our work on motor finance – final findings. This work began back in April 2017. News reporting has seized on the FCA's findings that commission structures give dealers an incentive to charge higher interest rates. For example: Car buyers overcharged £1,000 by dealers for loans, says watchdog. But here I am interested in the FCA's … [Read more...]
Barclays & Barclaycard refund thousands of customers in arrears
In 2018 Barclays started a major refund program to customers with overdrafts, loans or credit cards who had been charged interest when Barclays knew they were in financial difficulty. The Arrears assistance review page on Barclays website says: After a careful review, we found that from October 2013, we didn’t always provide the service we should have to some customers who were over their … [Read more...]
Refunds of interest from large, high cost loans & logbook loans
The repayments on many loans from bad credit lenders are too high to be manageable so people get deeper into debt trying to repay them. If you have an unaffordable loan, you can complain and ask for interest to be removed from your balance. If the loan has been settled, you can ask for a refund of the interest you paid. This article describes how to complain, with templates. It is a … [Read more...]
Can you get refunds from catalogues, credit cards & overdrafts?
Have you had a catalogue or a credit card where you were given a high credit limit? So high that the minimum repayments were hard to manage without borrowing more? Many people were originally given sensible limits, but the lender kept increasing them. This approach can also be used for overdrafts if your limit was increased. Thousands of people got refunds from payday loan complaints in … [Read more...]