Did payday loans make your finances more difficult or impossible? Those loans may have been "unaffordable" and you should not have been given them. You may be able to claim a refund of the interest you paid. It's easy to ask for a refund using the free template letters here. You can use these letters with any payday lender. They work if your loans were repaid on time, or late, or you still owe … [Read more...]
How to complain if you have got a guarantor loan
If you have been given a personal loan by a guarantor lender you can ask for interest to be removed from this loan if: you can't afford the repayments without hardship or borrowing more money, AND Amigo or any other lender would have realised this before they gave you the loan if they had checked properly. Amigo and the other guarantor lenders should have made sure a loan … [Read more...]
How to complain if you are a guarantor for a loan
If you are a guarantor for a loan that you can't afford to pay without hardship, you can ask to be removed as the guarantor. A lender such as Amigo should check that a loan will be affordable for both the borrower and the guarantor before the loan starts. But often proper checks have not been made. The regulator's definition of affordable is that you have to be able to repay it on time … [Read more...]
Barclays to refund some customers in arrears
This week Barclays has quietly started a major refund program to some customers with overdrafts, loans or credit cards who have been in financial difficulty since 2013. This is described on the bank's home page - Arrears assistance review - We’re making things right. It says: After a careful review, we found that from October 2013, we didn’t always provide the service we should have to some … [Read more...]
Vanquis ROP refunds – a million customers affected
Vanquis is repaying £168,000,000 to over a million customers who had its ROP (Repayment Option Plan) on a Vanquis credit card since 2003. In February 2018, the FCA (Vanquis's regulator) decided this meant that the ROP had been missold to every customer because the true cost of the extra interest they could be paying was not explained to them. It is this extra interest that customers will get … [Read more...]
A template letter to ask for a BrightHouse refund
BrightHouse announced in October 2017 that they were refunding nearly £15 million to customers who had been sold goods they couldn't afford. Which sounded great and there were lots of happy newspaper headlines... but I pointed out that actually most BrightHouse refunds are quite small and many people aren't getting one at all. BrightHouse's smaller rival, PerfectHome, announced a refund for … [Read more...]
PPI – complain now, even if you have been rejected!
In August 2017, the FCA launched a PPI advertising campaign, with an animatronic Arnold Schwarzenegger head telling you to make a decision about claiming PPI, because a deadline is being introduced in August 2019. This campaign is resulting in more people making complaints. In April 2018 the FCA published its complaints data for the banks and other firms it regulates and these show … [Read more...]
Can you get a refund of interest on doorstep loans?
If you had doorstep loans from lender such as Provident, you may be able to get a refund of the interest you paid if the lender should have realised the loan was unaffordable for you. Doorstep lending - also called home credit - is where a collector comes to your house to collect the repayments. Doorstep loans are used by over 1.3 million people in Britain. The four largest lenders are … [Read more...]
Can you get interest refunds from catalogues & credit cards?
Have you had a catalogue or a credit card where you were given a high credit limit? So high that the minimum repayments were hard to manage without borrowing more? Many people were originally given sensible limits, but the lender kept increasing them. Thousands of people got refunds from payday loan complaints in 2016, see How to get a payday loan refund for more information. Some people have … [Read more...]