You can get a "refund" for expensive payday loans if you still owe money on your the last loan. It can even be easier, as some lenders are quicker to reduce or write off debts than they are to hand over cash. The complaint process is explained, with template letters, here: How to get a payday loan refund. Use the same letters if you still have a loan outstanding, but here are some extra points … [Read more...]
Payday loans
Payday loans - easy to take out - hard to escape from. This page has all Debt Camel's articles about them, the most recent first.
Also look at the Guide to Payday Loans which covers how to apply for compensation/refunds if you think you have been given a payday loan that was "unaffordable" and the better alternatives if you want a payday loan but are refused one.
How gambling affects payday loan refunds
Does gambling make it harder to get a refund from a payday lender? Many people who have made an affordability complaint and asked for a refund of the interest they paid are worried if there is gambling showing on their bank statements. Gambling is an issue for a significant number of payday loan complaints. The availability of easy credit from payday loans, even in the middle of the night, can … [Read more...]
Payday loan comparison sites – is Wonga’s link prominent?
In 2015 the Competition and Markets Authority said that payday lenders have to advertise on at least one payday loan comparison website and provide a "prominent link" to the comparison site from their own website. The FCA consulted about what a payday loan comparison website should be doing and these were its decisions. This has now gone live. On Thursday 25 May 2017, the BBC reported: New … [Read more...]
Won your Financial Ombudsman case but worried you won’t be paid?
Financial Ombudsman decisions are legally binding on the firm. But if it's been a couple of weeks and you haven't been paid, you may be feeling worried... This article gives some information on how you can enforce a decision from the Financial Ombudsman Service (FOS) through the courts. I'm doing this to re-assure you that it can be done, not to encourage you to rush out and do it! It is … [Read more...]
245,000 Wonga customers told their details may have been stolen
Wonga has started contacting 245,000 customers on 8th April 2017 by email to warn them their personal and financial details may have stolen. Professor Alan Woodward, a cybersecurity expert, said it was "looking like one of the biggest" data breaches involving financial information in Britain. A few days later it also started sending out text messages. This problem isn't just affecting people … [Read more...]
Can you get a refund of interest on doorstep loans?
If you had doorstep loans from lender such as Provident, you may be able to get a refund of the interest you paid if the lender should have realised the loan was unaffordable for you. Doorstep lending - also called home credit - is where a collector comes to your house to collect the repayments. Doorstep loans are used by over 1.3 million people in Britain. The four largest lenders are … [Read more...]
QuickQuid payday and flexi loan refunds – large but not quick
QuickQuid is getting a lot of payday loan affordability complaints from customers asking for refunds of interest. Many people are going to the Financial Ombudsman and getting large payouts awarded. This article looks a what happens when you first contact QuickQuid with a complaint, what sort of offers they make and what happens when the complaint goes to the Financial Ombudsman. It also applies … [Read more...]
FCA’s Call for Input on High Cost Credit – my thoughts
In November 2016. the FCA issued a very broad Call for Input on High Cost Credit. In November 2014 when the price cap and other payday lending rules were announced, it was stated that they would be reviewed after two years and this new Call for Input is part of that review. Andrew Bailey, Chief Executive of the FCA, said: We have come up to the point of reviewing the cap on payday lending, … [Read more...]
Payday loan refunds in 2016 – the funny bits
I was thinking of doing an Award for Poor Complaints Handling by payday lenders in 2016. But it all felt too serious, so I thought I would go with something more light-hearted. After all, Christmas this year is going to be better for many, many people because of the payday loan interest refunds they have received so far! So I've picked out some bits that have made me smile and some categories … [Read more...]
PPI or payday refund? How to get back the tax deducted!
If you have received a PPI or payday loan refund since April 2016 where tax has been deducted, you can probably get this back from the tax man! This post explains who can claim this tax back and how to do it. Why was this taxed? People often feel cross that they are charged tax on a refund. If you return something to a shop for a refund, you wouldn't expect that to be taxed, it's your own money … [Read more...]
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