If you have received a refund from a lender, you may see that there is an “8%” element included.
This applies in many situations, including PPI, affordability refunds and NOSIA refunds. Often the lender will have deducted basic rate tax from this 8% part.
Since April 2016 non taxpayers and basic rate taxpayers can probably get some or all of this back from the HMRC.
This article looks at who can claim this tax back and how to do it. NB I am not a tax expert and cannot give you tax advice on your situation.
Contents
Why was this taxed?
People often feel cross that they are charged tax on a refund. If you return something to a shop for a refund, you wouldn’t expect that to be taxed, it’s your own money you are getting back.
The taxman agrees – the refund part isn’t taxable.
But if 8% extra interest has been added to your refund, this is treated like interest you get on savings and so it’s taxable as HMRC explains here.
Most lenders deduct tax at the basic rate of 20% from the 8% interest and send this tax to the HMRC.
When they give you details, a line which says “interest gross” is what they worked out the 8% interest to be and a line which says “interest net” has had the 20% of tax taken off. This is an example:
Refund of Interest and Fees: £1,513.06
8% interest net: £385.02
Total settlement: £1,898.08
Tax details: 8% interest gross: £481.27
basic rate tax deduction: £96.25
Here the amount she was sent was £1,898.08. This was the refund plus the 8% interest (gross) less the basic rate tax deducted.
But you are allowed to earn some interest without paying tax
A basic rate taxpayer is allowed to earn £1,000 in savings interest in a tax year without paying tax on it. So this will save you up to £200 in tax – 20% of £1,000.
This amount is £500 for a higher rate taxpayer – which gives the same refund as 40% of £500 is also £200.
This applies to the 8% interest you have got as part of your refund. This interest is still taxable – that’s why HMRC haven’t changed their page saying that it is taxable.
But the new tax-free band means that many people getting one of these refunds shouldn’t have to pay tax and can claim it back if the lender has deducted tax.
How much can you get back?
This depends on whether you pay income tax and at what rate.
The following are simple cases. Remember if you are close to the top end of a tax band, the 8% being added may push you over into the next rate tax band.
Luckily you don’t have to do the calculations, just tell the taxman the numbers and he will work out your refund.
If you have a low income or don’t pay income tax at all
If you have an income of less than £18,500 including the 8% on your refund, then all your refund should be tax-free. You should get a refund of all tax deducted.
(Why £18,500? It’s the 2019/20 personal allowance of £12,500 plus the “starting rate of tax on savings ” of £5,000 plus the £1,000 a basic rate taxpayer is allowed to receive from savings tax-free… see Income tax rates and personal allowances for details.)
If you are a basic rate taxpayer
If your income is over £18,500 and you pay basic rate tax, you can get back up to £200 of tax that was deducted.
BUT if you received any refunds including 8% interest with no tax deducted and the total amount of any interest you were paid came to over £200 you will have to pay tax on this – see below for some calculations.
If you are a higher rate taxpayer
The first £200 of any interest should be tax-free.
This is more complicated because the firm has deducted tax at 20% but you should really have paid 40%.
As a result:
- if you had less than £100 deducted, you can claim it all back (as if you double this you will still be under the £200 you can get tax free)
- if you had between £100 and £200 deducted, you can claim back some of this;
- if you had over £200 deducted you owe the taxman more. The extra is the same amount as the tax that has already been deducted LESS £200 which is your tax-free amount.
Make a claim to the taxman by completing an R40 form
Unless you complete a self assessment tax form (see below), use the R40 form to get some or all of this tax back.
You can apply online or complete a paper R40 form and post it to HMRC – links to these are here. The online questions are the same as the form, so I’ll just cover using the paper form here.
Use a separate form for each tax year. A tax year runs from April to March the following year. Once the tax year has finished, you can claim for all refunds you were given in the last year and you also know how much other income you had during that year (from your P60 or P45) so it’s simple to fill in the form.
If you just had one refund and no other savings interest, you enter the details of your normal income from a job or benefits or a pension in boxes 2.1 to 2.9.
Then you put the details of your refund in boxes 3.1, 3.2 and 3.3.
As an example, take the refund already mentioned:
Refund of Interest and Fees: £1,513.06
8% interest net: £385.02
Total settlement: £1,898.08
Tax details: 8% interest gross: £481.27
basic rate tax deduction: £96.25
From these you need 3 figures for the R40 form. Ignore the refund element – that is not taxable. Instead focus on the 8% element – you want the gross figure (481.27), the net figure (385.02) and the tax deducted figure (96.25).
Here is how you put them into the R40 form:
If you had several refunds in this tax year with 8% interest included, add them up and put the totals in these boxes:
- DO include any refunds where 8% interest was added but the lender didn’t take any tax off;
- DO include any interest you received from taxable bank accounts;
- DON’T include the interest refunds or associated interest part of the refunds – these are not taxable;
- DON’T include any interest from tax-free savings accounts, eg ISAs or N&SI accounts which aren’t taxable.
Don’t use R40 if you submit a self assessment form
The R40 form is for use by people who don’t submit a self-assessment form.
If you are self-employed or have to submit a self-assessment for some other reason, don’t use the R40 form. Instead just enter the details of the 8% interest and tax deducted on your self-assessment form as “other savings income where tax has been deducted at source”. Or tell your accountant the numbers if they complete the form for you.
FAQs on getting tax back on these claims
How far back can I go?
You have four years from the end of the tax year in which you received the refund to claim a refund.
So, if you received a refund from a lender in 2021/22, you have until 5 April 2026 to make a claim to the taxman. If the refund happened in 2018/19, you have until 5 April 2023 to put in your claim.
It is now too late to make a claim for refunds that you received before April 2018.
Do I have to wait for the end of the tax year?
You can make a claim for the current tax year using the R40 form:
- put an X in box 1.8 on the first page to say this is an interim claim;
- for the boxes in section 2, estimate what your income from work, benefits will be for the whole tax year, don’t just put in what you have received so far.
But if you may get more refunds, it’s best to wait until all your complaints have completed before putting in an interim claim.
What if you get more than £1,000 in added interest during the year?
When the 8% interest on your refunds in a tax year add up to more than £1,000, you do have to pay tax on the extra so you won’t get all the tax deducted back – unless you don’t pay tax at all.
Suppose you had a large refund including £1,400 of 8% interest. The lender will have deducted £280 in basic rate tax but you should get a refund of £200 back.
You don’t have to do the sums and say what the refund should be. Just put the details of the interest and tax deducted on the form and the taxman will do the calculation.
What if not all refunds had tax deducted?
Sometimes you may get a refund with 8% interest added but no tax deducted. These were still taxable. So they need to be included in the “under or over a 200 tax deducted” calculation. It is possible you may end up owing the tax man money in this case.
Example 1
PPI refund includes 8% interest of £800 and tax deducted £200
Payday loan refund includes 8% interest £600 and no tax deducted
Here you had a total taxable amount of 600 + 800 = 1400. 20% basic rate tax on this would be £350, but £200 is this should be tax-free so you should have paid tax of £150. £200 has been deducted for tax so you should get a rebate of 200-150 = £50
Example 2
1st payday loan refund includes 8% interest of £500 and tax deducted £150
2nd payday loan refund includes 8% interest £1600 and no tax deducted
Here you had a total taxable amount of 500 + 1600 = 2100. 20% basic rate tax on this would be £525, but £200 is this should be tax-free so you should have paid tax of £325. £150 has been deducted for tax but this isn’t enough, so you actually owe the taxman 325-150 = £175.
How to ask for refunds for all types of debt
Unaffordable car finance – your options
L says
Hi Sara,
I’m finally getting round to doing this. I’m on ESA, Will claiming affect my benefits? Also, I can only see a form that can be sent, not done online, unless you’re self employed. Does that sound right?
These are my figures:
Interest to be refunded: 1941.60
Tax deduction: 388.32
Interest after tax: 1553.20
Does the £1000 cap on interest mean I won’t get the whole 388.32 back? I’ve also been worrying about doing this in case it affected my benefits, which are minimal and I struggle to live off as it is.
Many thanks as always.
I’ve read the article and looked through some comments but couldn’t see this, so apologies if you’ve answered this before. This stuff boggles me at the moment.
Sara (Debt Camel) says
It sounds as though you will come under the If you have a low income or don’t pay income tax at all section in the article above?
Reclaiming tax will have no impact on your benefits unless it leaves you with over £6000 in the bank – which sounds unlikely.
L says
Okay, I’ve reread it, thanks (still boggles me to be honest – but definitely don’t earn 18,000. More like 6,000). I’ll print out the form and see. Thank you.
Antony K says
Good morning
I received a large payout from provident in Oct 2020. It was about 25k plus.. Provident never sent me the break down for my second cheque after ombudsman decision.. One cheque was 4k and the other 23k.
Should I contact provident for a breakdown showing the tax and would it be worth my while trying to claim tax back?
Sara (Debt Camel) says
What was the tax deducted on the first 4k?
Are you a basic rate taxpayer?
Antony K says
Hi Sara
Thanks for reply
Yes I’m a basic tax payer.
Tax deducted on 4k was £345.
Sara (Debt Camel) says
If you are a basic rate tax payer you can only claim back £200 of the tax deducted. So a claim for the 4k part you have the details for will use that up.
Antony K says
OK will do.
Thanks for advise Sara.
Would never have got the massive pay out if I hadn’t came across this site.
Basic tax means I’m PAYE I guess?
Sara (Debt Camel) says
If you are paying tax through PAYE and you only pay basic rate income tax – that is what is important. If you earn too little to pay income tax then you can potentially get a lot more of the tax deducted reclaimed. If you are a higher rate tax payer you will get less.
Antony K says
I earn approx 30k a year.
Should I go with what you originally said.
Again thanks in advance for your advise
Sara (Debt Camel) says
yes, that is in the middle of the basic rate tax band.
Antony K says
OK great
Thanks again for all your help I will submit the return on the 4k cheque.
Good luck to you all and merry Christmas.
Lee Sharratt says
Hello. Had. A claim with a company. Waited 24 months. To be told no money is due back. When there clearly is when I had 1000s in refunds
Sara (Debt Camel) says
What sort of claim? Which lender?
Lee sharratt says
Claiming my tax back for my payday loans . With several companies
Sara (Debt Camel) says
And for each of these you were sent details of how large the 8% element was of your refunds and how much tax was deducted? Who are the lenders?
Lee sharratt says
Too many lenders, soMe no longer here. Hmrc said no record. Basically fobbed off. I’ll forget it 😡
Sara (Debt Camel) says
few people have had problems with this.
Heath says
Hi Sara I been waiting 6 month for tax refund from a company called reclaim tax refund which they said they would claim it back for me I have email them and they said that I have to wait for hmrc letter can advice me what to do
Sara (Debt Camel) says
Using a company to reclaim this is a bad idea but now you are in the middle of it I don’t know if you can do anything apart from wait.
Heath says
OK Sara would it help if I phone hrmc
Sara (Debt Camel) says
I don’t know, sorry I can’t guess what your claim firm has done.
VICTORIA says
Just so you know for future ref. Sheet the HMRC APP. Once they’ve gone through everything you’ll receive a notification through the app. With how much you are due how to claim. Also only takes about 5/7 days to be processed.
tom says
Hi Sara
The financial ombudsman have found in my favour and said Loans 2 go need to refund interest plus pay 8% statutory interest minus tax
Please note that following the redress calculation – to be conducted by the lender – we would expect tax to be deducted from the total amount of redress payable and not just on the simple statutory 8%.
I would of thought it would be just off the 8% tax would be deducted
Thanks
Sara (Debt Camel) says
That is very odd – have FOS explained why?
Tom says
Hi Sara
When I asked them received the following reply
My understanding is that the entirety of the redress in itself is considered an income, irrespective of how it’s made up – and is therefore tax deductible. But we’re not taxation specialists so as mentioned previously, if your circumstances dictate it – we would encourage you to speak to ‘HM revenue & customs’ on the matter
Sara (Debt Camel) says
That is wrong. And not what FOS usually says. Here is one decision chosen totally at random: https://www.financial-ombudsman.org.uk/decision/DRN-3090720.pdf
That says:
To put things right I think Madison should:
– refund all interest, fees and charges Mr A paid towards the loan;
– add 8%* simple interest on the above from the date of payment to the date of
settlement; and
– remove any adverse information about the loan from Mr A’s credit file.
*HM Revenue & Customs requires Madison to take off tax from this interest. Madison must give Mr A
a certificate showing how much tax it’s taken off if he asks for one.
So the tax deducted only refers to the 8% tax.
I suggest you go back to your adjudicator again, point them at this, suggest they talk to their supervisor and correct their decision.
Deb says
Hi Sara
Thank you for this website explaining the details of refunds for PPI with the HMRC R40.
Please could you help me understand the figures I have been presented with from a refund of mortgage PPI as I cannot reconcile the 20% element or gross/net values and work out which figures I need to put in the relevant boxes 3.1/3.2/3.3.
I wonder if the Building Society calculations are correct?
Refund it premiums paid- £1594.02
Plus 8% interest- £690.92
Less 20% tax in interest – £172.73
Total payable by cheque – £2284.94
Thank you for your help.
Kind Regards
Sara (Debt Camel) says
For the boxes, the net interest is 690-172=518, the tax taken off is 172 and the gross amount is 690
I have no way of telling if the Building society has calculated the refund of premiums or the 8% interest correctly.
MikeW says
Hi I got paid the refund I was due after my complaint was upheld recently, it was a few thousand so there was also 1400 or so in interest.
The bank took off the tax first before sending to me as expected, all fine and I will claim back as I earn under 15k a year.
My question is, I recived the money in my bank on 7 April but the bank letter detailing their payment to me was dated 5 april. So I guess they pfficially paid it in the tax year just finished. but it didnt arrive in my bank til the new tax year, so which tax year should I enter this payment on my self assesment? 2021-2 or 2022-3? I normally do my accounts on a cash basis so I guess 2022-3 but I don’t want to get it wrong, thanks
Sara (Debt Camel) says
You are self employed? I suggest you ask your accountant.
Nats says
Does anyone know how long HMRC take with these refunds?
Sandra says
Hello Debtcamel,
Please can you tell me where and what figures I put into boxes 3.1, 3.2, and 3.3 on the R40 form? on a PPI claim and refund, we received in 2020.
The total redress with compensatory interest payment was £4,435.14 minus – Tax withheld was £548.52 Total payment received was £3886.62.
and then the letter reads
Additional Information about the offer
Gross Interest £2,742.57 Tax £548.52 Net Interest Paid £2,194.05
Which figures do I use to fill in the above boxes 3.1, 3.2, and 3.3?
I am retired and my total State pension was £6,566.56.
My wife also held the same account and had the exact redress also. Do I submit a separate R40 form for her, she is my full-time carer do I enter her carer’s allowance in box 2.5 her total of C.Allowance of £3515.20.
We are both unsure if we will get anything back but I can only thank you in advance for your reply.
With kind regards S & P
Sara (Debt Camel) says
I am sorry I didn’t see your comment before – your local Citizens Advice will be able to help you with this.
Sunny says
Hi Sara
I recently come across this article of submitting an R40 form.
I have received around £8000 in pay loan refund from around 8-10 lenders.
My question is – I am a basic rate tax payer is it worth submitting a claim. I have read you can claim back up to £200 tax free. Is that £200 in total or is that per refund claim ?
If its £200 in whole then its not worth the hassle but if its per refund then it may be worth looking in to it.
Kind Regards
Sunny
Sara (Debt Camel) says
It’s £200 per tax year.
Holly D says
Hi Sara,
I would be very grateful for your advice re two R40 HMRC forms which I submitted on 6th July 2022.
One form related to the tax year 2019/20 where £208.82 tax was deducted by the lender while the second claim related to the tax year 2020/21 where the tax deducted by the lender amounted to £56.62.
I am 81 next month and my sole source of income is my state pension where the annual total for 2019/20 was £15,626 and for 2020/21 was £16,040.
Today, I have received a letter from HMRC which makes no mention of any tax being refunded but simply says that i “have paid the right amount of tax” for 2019/20 and for 2020/21.
I would be grateful if you could explain the HMRC respomse for me as I am unclear about this matter.
Many thanks.
Sara (Debt Camel) says
I think you need to ask HMRC to explain this. If you need some help, you could talk to TaxAid who are very good: https://taxaid.org.uk/
Holly D says
Many thanks Sara,
I shall talk to Taxaid
C says
I am desperately trying to fill out and claim back tax deducted from a redress from a pay day loan but am so confused by the R40 form, been reading your website and any info I can get online and am still none the wiser ! is there a company I can use to advise or help me that’s free ? I’m worried if I fill in the incorrect numbers I will have an issue with HMRC.
I’m on a low income and would appreciate the tax back, would help with the cost of living crisis. Thank you in advance Sara.
Sara (Debt Camel) says
Do you know how much 8% interest was added by the lender? And how much tax they took off?
C says
Thank you for getting back to me Sara.
It says
STATUTORY INTEREST: £ 1225.85
TAX DEDUCTED: £ 245.17
NET PAID: £ 2717.79
TAX PERIOD COVERED: 6th April 2021 – 5th April 2022
Sara (Debt Camel) says
STATUTORY INTEREST: £ 1225.85
TAX DEDUCTED: £ 245.17
NET PAID: £ 2717.79
So you have all the figures you need.
The section Complete an R40 form to claim tax deducted in the article above says what to put in which boixes. if you need more help, contact your local Citizens Advice,
C says
Ok thank you very grateful as always 🙏🏻
Jayne says
Hello
I received around 10 payments from various lenders in the tax year 2019. The total payments were around £40000. I have completed the R4r0 form but HMRC say i need to tell them exactly how much tax was deducted from each sum. Is that correct as if so it would make it impossible for me to claim this back. Appreciate your help
Sara (Debt Camel) says
yes it is correct. You are trying to claim back tax, so you need to know how much. HMRC do not have this information and it can’t be worked out from the total refunds you received.
Do you not have the emails or letters about these refunds? They would normally have said how much of the refund was 8% statutory interest and what tax was deducted.
Mr Colin says
Hi,
I took out a Barclays Career Development Loan in 2008, this was then paid off.
In 2019 I received a letter from Barclays to say “There were some changes to the Consumer Credit Act (CCA), which meant that we sent you either incorrect information or did not send information we should have. We are not entitled to charge interest from the time of the error until we corrected it.”
Therefore, I received a refund of £1,953.36 in early 2020.
I have seen recently though how people who have had loan refunds in the last few years (PPI and such like) had tax automatically deducted from that, even though they didn’t have to pay it.
My question; is it possible this happened with this CDL type of loan, would I be due a refund from HMRC?
I’m assuming would have to resubmit self-assessment for that tax year.
Kind Regards
Colin W
Sara (Debt Camel) says
That looks like a “NOSIA” refund and yes, it may have included an 8% statutory interest element. That 8% part – but not the refund – would have been taxable. the letter should have said if tax was being deducted?
Mr Colin Wilson says
thanks so much! I’ll write to them and see what they say
mark says
re the r40 form where banks/credit card companies have taken off tax before issuing payment….Will HMRC have a record of this against my name given you just fill in the figures without telling them what organisations have deducted the tax?
ie, it will all be there, showing the tax deducted at source.
Thanks
Sara (Debt Camel) says
are you saying you don’t know the amounts to fill in?
mark says
i do know the amounts, yes, i have letters and emails and have filled in the form with those amounts…just find it odd that on the r40 form they dont ask you to advise them of the company names that deducted the tax at source.
Sara (Debt Camel) says
Well you will have to ask HMRC why they don’t.
Mark says
well indeed, one final observation….I actually filled in the R40 for a friend….bizarre that they dont have that question and
also dont allow you to attach evidence to support the information on the R40.
Bureaucracy at its finest, where the form filling actually delays the processing of the R40 form as they will
always require further information…..It looks like a pre planned delay tactic because they are institutionally inefficient..
anyway, rant over..
MM says
Hi Sara,
I’ve finally had my settlement figure through from Moneybarn after they accepted the FOS findings. Here are the figures:
£5,016.82 Refund of Overpayments
£1,658.36 8% Simple Interest
-£331.67 Tax deducted
£6,343.51 Total Refund Due
I’m a higher rate taxpayer and have no savings interest, and probably won’t for the year. Am I right in thinking I owe HMRC £131.67? Or would it be more?
Am I correct in thinking I need to fill out my self-assessment later in the tax year as follows:
Net Interest Paid by Banks, building societies etc after tax taken off: 1326.69
Tax taken off: 331.67
Gross Amount (before tax taken off): 1658.36
Sara (Debt Camel) says
HMRC will do the calculations when you submit the form. I can’t give you advice on how to complete your tax form.
C S says
Hi Sara,
last year I contacted the FOS about irresponsible lending claims with Next, Halifax cc and Barclaycard x2 cc.
The adjudicator for my Next claim agreed with me to a certain point and I was awarded a refund.
Another adjudicator agreed that part of my lending from Halifax was lent irresponsibly and I will be receiving a refund of roughly £3000.
Unfortunately the adjudicator of the Barclaycard claims thought that the lending was probably irresponsible but couldn’t be certain as there wasn’t enough evidence.
I’m unsure how 2 adjudicators agreed and one did not even though the evidence supplied for each was exactly the same and I even ended up sending more evidence, Barclaycard was the highest lender of all 3.
I’ve escalated this to the ombudsman but I wondered if the ombudsman would see that I had other claims and the outcome of these?
I’ve since entered a DAS and wondered if I should make the adjudicator/ombudsman aware of this?
Thanks
Sara (Debt Camel) says
Were your other two complaints about things that happened at roughly the same time as the Barclaycard credit limit increases? Who was your bank?
C S says
Halifax and Barclaycard increases were both around 2014/2015 and in both cases the adjudicators said that even though they were older than 6 years they thought I had not become aware of irresponsible lending until I claimed in 2023 so they would investigate. The Next claim was refunded back to 2017 as it was still an active account. My bank was Santander at the time and I contacted them about a £4000 overdraft I was given in 2014 and they refunded £2000 before I went to the FOS.
Sara (Debt Camel) says
So you produced enough evidence about the Halifax case – was there more about that one than what you have sent about the Braclays case?
C S says
I sent the same information for each claim Halifax, Next and Barclaycard but the adjudicator came back on the Barclaycard claims and said there wasn’t enough evidence. I provided more such a payslips and even sent copies of letters about reduction in hours and salary from my payroll department when I was on maternity leave, also when I was on maternity leave I was given credit increases on both credit cards from Barclaycard. They still said it wasn’t enough but the adjudicator for both Halifax and Next were satisfied with the bank statements I sent and upheld my complaints so I’m just hoping that the ombudsman would see that my other 2 claims were upheld.
Sara (Debt Camel) says
I think it is worth making these points as you seem to have provided a lot of evidence. You can point out that the the ombudsman has to make a decision “based on the balance of probabilities”, not actual certainty.
C S says
Hi Sara,
How am I best to word a response to the Ombudsman?
I’m basically looking to say that because of the irresponsible lending from Barclaycard that my debt snowballed and this is one of the main reasons I’ve now entered a DAS and found myself in the situation I’m in, this has been going on for over 10 years since the credit limit increases and I’ve had to continue to consolidate my debt because of the amount of credit given to me mainly by Barclaycard. I also want to make the point about the decision being based on the balance of probabilities.
Also making the point about the adjudicators for Next and Halifax upholding my complaint for unaffordable lending increases around the same time and Barclaycard gave me the largest amount of credit of all of them.
Thanks
Sara (Debt Camel) says
Just write all that lot out!
Mr Colin Wilson says
Hi Sara, Thank you for the informative article
I received a payout on a career development loan of £1,953.36 from Barclays Bank, I’ve since contacted them and they said tax paid on my behalf would’ve been at 20%, they’ve so far though, been unable to provide further information about statutory interest.
I’d like to know, is there a way of working it out from these figures? I’m going to try also to do a Subject Access Request.
Many Thanks
Sara (Debt Camel) says
No, the 8% statutory Interest and the tax deduction can’t be estimated from the payout you received.
You could send them a complaint about their failure to give you these numbers and ask for compensation, say 3100, for their poor communication.
Colin Wilson says
Hi, I phoned Barclays yesterday asking if they have any other documents, unfortunately they said they couldn’t provide anything more. I may well have to go ahead with a complaint. Thanks for this advice.
Richard says
Hi. Quick question. When my refund hits my bank account the claim is from 2008-2018. So the 8% on this is going to be pretty large. As for when I claim the tax back. For example. Tax maybe £800. Can I only claim one £200 in total. Or with it being from many years ago. Will I get multiple allowances.
Example:
2018-£200
2019-£200
2020-£200
Etc etc.
Hope I’ve made sense 😂
Thanks in advance
Sara (Debt Camel) says
the refund is just for the one year you received it. Sorry no way to use the previous years allowances