Loans2Go offers what I have called the worst loans in Britain.
Since 2021 they have been charging 770% APR. See the representative example Loans2Go quotes on its website:
- £550 borrowed for 18 months is a monthly payment of £113
- this adds up to £2035, a bit less than four times what was borrowed.
Contents
MUCH cheaper to get a payday loan than a Loans2Go loan
Of course Loans2Go don’t point this out on their website, but check out these numbers!
With a payday loan for £550, the maximum interest that could legally be charged is £550 – the amount borrowed. So you would only have to repay £1,100 – the £550 borrowed plus the £550 interest. And the monthly repayments for a payday loan for 12 months can’t be more than £92.
So you would pay a payday lender £92 for 12 months
but Loans2Go is charging MORE PER MONTH (£113) for MUCH LONGER (18 months).
Loans2Go also used to offer logbook loans, but this article is just about their standard personal loans. If you had a logbook loan from them, use the template on this other page.
Is this legal?
The Financial Conduct Authority (FCA) calls payday loans “High Cost Short Term Credit”. Its definition of High Cost Short Term Credit is a loan over 100% in APR and of 12 months or less.
So the Loans2go loan is outside that definition because it is 18 months long. So it isn’t caught by the price cap rule.
Unfortunately, this means its loans have crept through a loophole and are legal. I think the FCA should close this loophole.
Many people are winning affordability complaints about Loans2Go loans
I think this is the worst loan in Britain.
A loan is unaffordable for you if the monthly repayments were so high you couldn’t afford to pay them without hardship, borrowing more or getting behind with important bills. This is a standard affordability complaint, used for many other sorts of loans. If you win this you will get a refund of all the interest.
Because Loans2Go loans are so expensive they are often unaffordable. Many people are winning Financial Ombudsman (FOS) complaints about these loans – here is just one example: Miss R’s personal loan provided by Loans 2 Go.
No-one who isn’t desperate would take one of these loans out, and the ombudsman says Loans2Go should make more detailed checks on affordability when it thinks the borrower may be in difficulty.
Several people have said they were not given the full details about the loan before the money was given to them. If this happened to you, say this in your complaint as well.
First complain to Loans2Go
It doesn’t matter if you have repaid the loan or you are still paying, you can still complain.
You have to complain to Loans2Go first, you can’t go directly to the Ombudsman.
Email customerservices@loans2go.co.uk and copy it to ps@loans2go.co.uk. Put AFFORDABILITY COMPLAINT as the title.
Use this template as a basis and make any changes so it reflects your case:
I am also complaining that the interest rate was grossly excessive. It is unfair to charge someone more per month over 18 months than they would have paid to a payday lender for a loan the same size over 12 months.
[only add this next sentence if the date of your loan was after the end of July 2023] This loan does not represent fair value and it is in breach of the FCA’s Consumer Duty.
[only add this if you were not told the loan terms] The loan was not adequately described to me before I was given the money. This is an unfair way to give high cost credit.
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete if you have repaid the loan] I would also like an affordable repayment plan to be put in place if I still owe a balance after this refund.
I am also making a Subject Access Request (SAR) for all the personal information you hold about me including, but not limited to, my applications, all credit and other affordability checks, a statement of account for my borrowing, and a record of all phone calls.
Let me know in the comments below if you are making a complaint about a loan that started after the end of July 2023, as there are some new regulations about those.
Is an offer from L2G a good one?
If L2G has offered to wipe a small balance or take some money off what you owe, you have to decide whether this is a good enough offer to accept.
For example, they may offer 50% of the interest off “as a goodwill gesture”. Or to reduce your balance by 50%. These are often very poor offers, you could get a lot more by going to the Ombudsman.
Sometimes Loans2Go will increase an offer if you push them. Here is what one reader said:
They replied firstly with the offer to half what was left and agree a payment plan and I refused and they immediately came back and wiped the loan clean and removed it from my credit file.
It’s up to you what you think a good offer is. But you can’t change your mind later if you accept and then think you shouldn’t have.
So ask a question in the comments below if you aren’t sure.
Take a rejection or a poor offer to the Ombudsman
You can send your complaint to FOS if Loans2Go has rejected it or has made you a poor offer. This is easy, just use this simple FOS form which asks you what they need to know to set up your case.
Send your bank statements to the Ombudsman – 3 months before and 3 months after the date of the loan. These are the best evidence that the loan was unaffordable for you.
Kate says
In 2018 i took out a loan with loans 2 go. At the time i was in the worst situation and desperate for money which was used to clear other debts and it just spiralled out of control.. eventually cleared my balance and still disgusted of them for taking advantage of my sitaution. I took out a £1000 loan and had to pay back £4113. Ive copied and pasted the template hopefully i can get something back from them.. how long isit until they have to respond.. thanks
Sara (Debt Camel) says
8 weeks. Unless you get a good offer, not just a few hundred, I suggest you send this to the ombudsman if repaying the loan caused your big problems
Kate says
Ive just had a letter from l2g and as a gesture of goodwill they are offering me £150. They are saying all correct check were made and that the loan was affordable to me. Will that be there final offer or is there anything else i can do before going to the financial ombudsman
Sara (Debt Camel) says
They will sometime negotiate. But probably not more than a few hundred more. They seem happier to reduce people’s balances than pay out cash when a loan has been settled.
If you go back and say you will accept £1500 or whatever, say your complaint goes to the ombudsman in a week if they don’t accept this. One person here tried to negotiate, sent them info they asked for, but ended up missing the 6m time to go to FOS. So don’t let them string you along – one week max then go to FOS.
Kate says
Do they usually respond with a offer or tell me to take it to the fos.
Thanks
Sara (Debt Camel) says
All these cases are quite individual. Realistically they have offered you a tiny amount, they aren’t likely to make a good offer. So it may be best to simply send the case to the ombudsman now.
Most of the people who they will negotiate have a significant balance owing on the last loan, that isn’t you. But these things are unpredictable, I can’t say it definitely isn’t worth trying to get more.
Roy says
I have been out of work for 10 years but I got a 1000£ loan off loans 2 go I have paid back roughly 2400 but still have 1300 to go of which I am struggling and am now on a payment plan .. at no stage was I asked for bank statements before receiving loan do you think I have a case against them
Sara (Debt Camel) says
Yes. Send them a complaint.
What other debts do you have? Most people with Loans2Go have a other expensive or problems debts – nothing is as expensive as L2G should Lao look at affordability complaints against the others as the cost of those probably led to you taking this horrible loan.
Are your renting? Social or private? Are you behind on any bills?
Roy says
Live with a relative .. am in debt with others..loan was only for 1000 with interest want 3800 back .. paid off about 2400
Sara (Debt Camel) says
How large are your total debts?
Roy says
Including credit cards and other loans about 6000
Peter says
I have been arguing with this company for the last 3 months now, telling them I didn’t agree to such stupidly high interest rates and that I agreed to borrow £1000 and pay back £1500 over 18 months.
Friday they emailed saying they’ve cancelled the agreement and are now looking at 1 of 3 options, contacting employed for attachments to earnings, or taking my car or taking me to court and getting a warrant to remove goods.
I’ve just emailed them the template above so will update as and when they reply.
I told them I would pay back £1500 minus the £200 they took 9 days earlier then what was agreed in the contract which caused me issues but they wasn’t having none of it. I told them I would of never agreed to the rates they charge because I couldn’t afford £200 per month over 18 months, which would make a £1000 loan after paying £3600 which is day light robbery.
I applied for £1000 pay back £1500 over 18 months, didn’t hear nothing for about a week then money was in my account, wasn’t made aware of the high interest rates or even contacted to see if I still wanted the loan.
Sara (Debt Camel) says
Could you copy and paste the bit about taking your car please?
Peter says
Please note that this letter constitutes notice to you that we may now commence proceedings to issue legal proceedings for the recovery of monies owed or if applicable, commence proceedings for the recovery of the security vehicle. If proceedings are issued you will become liable for additional costs involved.
Sara (Debt Camel) says
ah ok, “the security vehicle” sounds is a leftover from when Loans2Go did logbook lending, which was secured on your car. Yours is just a standard loan I assume – so you can ignore that.
All of the other 3 “options” will require them to have gone to court for a CCJ first.
Peter says
Yes just a standard loan. I’ll update as and when they reply. Thank you
Sara (Debt Camel) says
OK so you have objected to them the loan was never properly described to you, and also complained about ehm taking the 200 too early, and you have now made an affordability complaint. Good.
They may come back with an offer. A good offer is to remove all the interest leaving you with 1300 to pay and allow you to repay at a lower more affordable amount eg 50.
Loans2Go has a habit of making rather poor offers… sometimes they can be persuaded to improve these. Leave another comment here if this happens. But some cases have to go to the Ombudsman.
Loans3Go should not start court proceedings while this is going through. Let me know if your receiver a Letter before Action/Claim – see https://debtcamel.co.uk/letter-before-claim-ccj/
peter brozych says
So they wiped soome of and came up with a figure of 2600, told them still to high and its not what i agreed to. unsure what to do next
Sara (Debt Camel) says
Can you go into more details about what happened when you took this loan, and why you think it was not properly described to you when you agreed to it?
Mo says
Hi Sara the Financial Ombudsman got back to me and they have took my side and loans2go have accepted they should not have gave me a loan so I’m getting back all the interest I paid.
Thanks for your help it’s much appreciated.
Laura says
I have just raised a complaint to them regarding my loan from earlier in the year. I regretfully borrowed £1000.
Backstory – my credit score is very low due to an IVA that has long finished. I have been clearing up my credit report and have since obtained credit cards as a reset essentially (following post clean up advisories of credit report)
Due to unforeseen circumstances, I needed money quickly and no panel of lenders would look at me twice with such a low score, it was such a blow so when I applied and this company accepted, I bit their hand off.
A few months later, the monthly £205.56 payment was taking it’s toll on my outgoings so I opted for an early settlement and thankfully a different loan company (Salad Money) accepted my request. Not only were the funds in my account the same day after an application that took no longer than 15 minutes to complete (with wageslips for proof), they offered me the loan with zero interest for the year so I am now paying £83 for 12 months as oppose to £205.56 for 18 months.
Fingers crossed I receive a response from L2G within the next week, will update you once I hear back.
Sara (Debt Camel) says
Good luck with this.
But why is an IVA that finished a long time ago still affecting your credit score?
Nathan says
Wish I’d read this article sooner! Please be careful before agreeing to a loan from this company! £1000 loan over 18 months for a total repayment of £3708.08 costing £205.56 per month. Having had the loan for 1 week I have already incurred £84.55 in interest charges. My circumstances changed and I made a payment of £450 (soon to be more). I perhaps didn’t read the contract as thoroughly as I should have but I have found out this doesn’t affect / reduce the monthly payments (unlike any other companies in my experience) so they will still charge £205.56 per month and the overall total to repay over 18 months only dropped to £3,288.96. I will be paying the rest off asap so not to incur too much interest. As an example of how bad this company is on terms of payment and interest charges I also had a Finio loan for the same ammount £1000 over 18 months and am paying £70 per month with a total repayment of £1,344.70 over the term of the loan… so if you do need a loan of this nature due to your circumstances please try other providers first, the fast payment pro is by no means worth paying WAY over the odds on a loan!
Charlie says
Hi Sara
I’m back to seek advice, this time concerning Loans2Go, you were the first person I thought could help me, I was involved in the threads for amigo and received a successful upheld, your advice and dedication to that cause was incredible, you are a real champion for the people, thank you.
So, similar to Amigo, i have complained on the grounds of unaffordability, mis sold loan, the loan was only for £250 over 18 months, I had paid around £170 of this off before it defaulted and was sold to PRAC , PRAC have been looking £838 to clear as this is the full contractual amount. the timelines are similar to amigo, this was back in Oct 2018 when i took it out and defaulted Apr 2019. I requested the same as Amigo to retract the loan, clear my credit file etc….
To Loans2Go they responded within one day saying the following “Please note, Loans 2 Go have assigned all their rights, title, interest, and benefits in and to your account referenced above to PRAC Financial and outsourced to BW Legal
This means that Loans 2 Go no longer own the debt.
All future contact, queries, dealings, and payments regarding the debt should be made to PRAC Financial. They have a team of friendly agents ready to help. If you have any further questions regarding this debt, we kindly ask that you contact PRAC Financial using the details below”.
Surely the fault and or onus is on Loans2Go to rectify this?
Thanks
Charlie
Sara (Debt Camel) says
reply to Loans2Go that you are making an affordability complaint that this loan was not affordable in 2018 when they gave it to you. And say you will be sending the complaint to the Financial Ombudsman if they do not make you a suitable offer to settle it.
Charlie says
Hi Sara
Thanks, I have.
Are they correct though, that PRAC now hold all legal responsibilities or are they just trying to fob me off?
Thanks
Charlie
Sara (Debt Camel) says
You now owe the debt to PRAC. But it was L2G who missold you an unaffordable loan, so the complaint about this goes to them – if the complaint is upheld at the Ombudsman, L2G will have to sort out the balance with PRAC.
Roy says
My offer from them was to wipe 1300 interest that was left.. which I accepted.. not sure if was right decision … but accepted it
Darren says
Hi Sara.
I stupidly took a £300 loan out from Loans 2 Go in November 2023, when I thought I had no other options. I’m paying back £61.67 per month over 18 months which, as you can see, is ridiculous.
You mentioned new regulations for complaints made on loans taken out after July 2023 – is there something I should be aware of before using the above template?
Thank you.
Sara (Debt Camel) says
The template now contains an extra sentence for these more recent loans:
[only add this next sentence if the date of your loan was after the end of July 2023] “This loan does not represent fair value and it is in breach of the FCA’s Consumer Duty.”
Let me know what response you get to this complaint please.
Darren says
Thanks, Sara – I’ll keep you posted!
Dan says
Hi Darren, did you receive a response from them? I’m in an identical situation so I’m interested in what you heard from them.
Darren says
Hi Dan and Sara.
I’ve just received my final response today and perhaps unsurprisingly, my complaint has not been upheld.
“In the circumstances and after considering all the evidence available, I cannot uphold any aspect
of your complaint.”
I guess I now need to consider referring my complaint and their response to the ombudsman.
Sara (Debt Camel) says
What is there to think about? As you said, that is a ridiculous interest rate…
In your complaint to FOS, say “I do not think this loan represents fair value for money for any consumer and is in breach of the Consumer Duty. I consider Loans2Go have found a way to evade the payday loan price cap regulations. The price cap regulations were not intended to apply to loans over 12 months as longer term loans usually have the advantage of lower monthly payments. But in the case of this Loans2Go loan, the monthly payments – which continue for 18 months – are higher than the legal maximum a lender could charge for a loan that only lasted 12 months. There is no possible gain to the conusmer here from the longer term.”
Graeme says
I have only just came across this information,I have just taken out £2000 this year,and the interest on top of that is around £6000 to pay back over two years,I wasn’t properly informed of this and would never of taken it if I knew the interest was nearly £4000 on top of the £2000 I borrowed.I don’t know what to do I’m in a panic now
Sara (Debt Camel) says
I am very sorry to hear this. What other debts do you have at the moment?
Can you describe the process of taking out this loan – other people have also said it wasn’t clear to them how much interest they would pay. Can you say What happened and why you were Unsure?
Gina says
I took out a £1000 loan in 2019. Payments were £205 a month. Then not long after covid and lock down happened. Payments became unaffordable. Set up a payment plan. But then the interest kept going up. And I could no longer afford it. They don’t care. I defaulted a couple times through no fault of my own ( I emailed them the reasons) I was in a desperate situation when I took out this loan. I still owe £900 and because my payment was late they cancelled the new plan again. I’ve used the template to complain.
AQ says
Hello Sara,
I made affordability/irresponsible lending complaint to loans2go. They came back today and are offering £250 gesture of goodwill.. They rejected the complaint on all avenues but because of about £15k gambling transactions “ which I provided when I lodged the complaint” he offered this. What would you advice should I take it to FOS, I mean do you think I have a case for FOS. Thank you
Sara (Debt Camel) says
How large was the loan from them? When did it start? Do you still owe a balance?
AQ says
Principle £1000
Loan term 24 months
Total payable £3233
Total paid 3142
Loan settled about 2 months ago
Loan start date February 2022
Sara (Debt Camel) says
So this was a large loan. What would your credit record have shown at the time you applies – recent proiblems? increasing debt?
£250 is a pretty pathetic offer here – if you win the case at the Ombudsman you would get £2142 refunded…
Yoru choices are to pocket the £250 and give up, sent this to FOS or go back to l2G and say you would settle for a larger amount, eg £1000.
Jae says
I took a loan from L2go in 2021 for 1000 paid back 3690. I had multiple payday loans, CCJ and was paying bills from my overdraft every month. I made complaint Dec23 using your template and 3 weeks ago they offered 400 as a good will gestures. I refused went to FOS who said they did do right checks but did not basically look holistically at my spending. this week the fos agreed in my favour and said they should pay me back 2690 and the 8% interest. Thank you Sara your website has been extremely helpful.
Sara (Debt Camel) says
That is a very fast decision from FOS! Nice one.
Rob says
So thought I’d provide an update I received today from the FOS. Note that my decision was by an Ombudsman and not the reviewer. It’s pending a final response so could change but we’ll see how this goes.
I took a loan out for £1750 back in 2022 and had been paying roughly £236 per month. At the time I had a long history of taking out payday loans (some of which were repeated which I claimed irresponsible lending and won) others were simply repaid. I also had roughly £20k in credit card debt that had been increasing and was never below 95% total usage. What’s also worth noting was high levels of gambling at the time.
After submitting the complaint, L2G first offered to remove some of the interest going forward and that was it. They still wanted £1900 to repay the loan off (full interest would’ve taken the loan to around £5.5k).
I declined and sent this to the FOS. The reviewer agreed that L2G had actually done due diligence so I chose to go to an Ombudsman for formal review. This morning they agreed to uphold my complaint and took onboard everything I said.
They’ve instructed L2G to remove all interest, use any amounts paid already to be used to repay the initial loan amount then refund any overpayments with 8% interest. The amount due back would only be around £100-£200 but the good thing is the loan would be finished and any negative impact on my credit report would be removed.
Amy says
Hi, I have read through your advice here and also the comments.
I took out a loan with Loans2Go last year for £600. I fell behind on a couple of payments and without any warning got referred to United Kash Ltd who they use as a debt collector. I am now paying back almost £2000 to United Kash in monthly instalments. They are extremely aggressive and for example if I haven’t sent my payment to them by say 10am on the date agreed, they bombard me with emails/texts/calls threatening an attachment of earnings. Has anyone else had this? Do I have any wiggle room for a fight with these people? I’m going on maternity leave soon so it’s the last thing I want to worry about.
Totally take responsibility from my side of falling behind on payments.
Sara (Debt Camel) says
What date did you take the loan out? How large was it? What is the remaining balance?
What was your financial situation like at the time you took the loan?
What other expensive debts did you have? Any arrears on priority bills?
How large are your other debts at the moment?
Amy says
I took the loan out march 2023. The loan was for £600 and the balance is now £1700. Financial situation was that I have a poor credit rating and was behind on all bills really. This was never asked. Just needed cash to get by and these were the only lender that would borrow to me. The only checks they did were my bank details as I’d incorrectly entered my sort code. I have around £5k in other debt (utilities etc) but they are currently being managed with pay plans etc.
Sara (Debt Camel) says
I think you should send Loans2Go an affordability complaint using the template in the article above. And if your payment agreement with UK is for more than you can afford, saying you need it reduced.
I also think as you are going on maternity leave that you should talk to a debt adviser about all your debts, as you may need to reducece the payments to all of them. Phone National Debtline on 0808 808 4000 or contact your loacal Citizens Advice.
Dan says
I’m glad I’ve come across this. I took out a £300 loan last October, as I was a bit of a tight spot with money, and I was in the process of cleaning up my credit score. I’ve gone to look today about repaying the loan early as the payments seemed high, and they want £378 to settle it early after I’ve already paid £240 on a £300 loan. That means I’d have paid double the loan cost if I am to settle early and over 3 times as much if I stay for the course. I’m always going to stick to an agreement and I’ve had very little trouble with credit issues in the past, but loans2go strike me as unfair lenders, and the fact the balance still hasn’t reduced (when it’s infact increased) seems a bit unfair.
Sara (Debt Camel) says
How did you end up borrowing at such a horrible rate if you had very few credit issues in the past?
Danny says
I have a default marker on my account which I have stuck to repayments with for over a year, I think my credit utilisation was pretty high and I had another lender I was using quite regularly. I first took a loan with lending stream, then cashasap and then L2G, and I’ve since took out and cleared the ones with cashasap, and cleared 2 with lending stream but have 3 still running currently. I’ve always stuck with repayments but found myself taking another loan to cover the costs of paying others on more than 1 occasion. I’ve more or less paid everything off really, but when I noticed the cost of settling the L2G one early, I was a bit shocked that the balance had actually increased as opposed to reduced
Sara (Debt Camel) says
How large are your total debts at the moment including the L2G? Who are the lenders?
Danny says
If I am to settle them all today would be around £1000 to L2G and lending stream. But on my credit file, L2G shows me as owing £925
Sara (Debt Camel) says
Then I suggest you send affordability complaints to LS, cashasap and L2G.
but you have no other debts at all? credit cards/ overdrafts? that is really unusual.
Danny says
I have an overdraft which I use, but I come out of every month. I have a credit card with a £200 limit
Emily Goodall says
Hi – I have emailed loans to go today with the template provided.
I have had a response within 20 mins with a lengthy reply, stating that I need to speak to united kash however it’s hellix that are emailing me threatening a ccj and applying for an attachment of earnings.
They have refused any refund.
Sara (Debt Camel) says
How large was the L2G loan? When was it taken out?
What other debts do you have at the moment?
Emily says
Hi Sara, the loan was for £250. Interest rate at 770% I have a ccj with £384 outstanding, multiple repayments to lowel for 15 other separate debts, 2 x William accounts and a credit card. Currently my debts are a total of around £4000 – this however isn’t including a child tax credit over payment that I am repaying for £4000
Sara (Debt Camel) says
i think you should talk to a Debt Adviser about your options for all your debts, including the tax credit overpayment – phone National Debtline on 0808 808 4000. If a DRO is your most suitable options it will clear all the debts, including the CCJ, the tax credit overpayment and the L2G horror.
In the meanwhile, send the L2G debt to the ombudsman, but you cannot rely on that working and even if it does, you are still in a total financial mess.
K adams says
I have done an affordability complaint and they only offered just over 800 pounds off a 4000 debt i asked for the subject access request which shows that i had several other debts and a ccj but they claim they did all the proper checks and deemed the loan affirdable i rejected the offer they made and asked if they would reconsider the offer and they have said if i want the.m to reconsider the offer then i need to send 2 months banks statements from the date the loan was issued should i send the bank statements ?
Sara (Debt Camel) says
what is your current balance?
are they asking for the 2 months before or after the loan?
K adams says
Current balance is 3400 and they are asking for statemwnts 2 months after
Sara (Debt Camel) says
I don’t think you have much chance of getting them to make you a good offer on this so I wouldn’t waste your time – just send this straight to the Ombudsman.
When did the loan start?
K adams says
The loan started in jan 23 and they didnt ask for bank statements during the application or phone me
Sara (Debt Camel) says
ok I would send it straight to the Ombudsman with 6 months of bank statement – 3 before the application and the 3 after.
K adams says
I will thank you
Rob says
Just had it confirmed this morning that the ombudsman has upheld my complaint with L2G. Main reasons being they didn’t perform sufficient checks and should have checked bank statements etc.
Had L2G done this, they’d have sufficient evidence of being unable to manage finances and evidence of gambling. Their defence of “he confirmed he wasn’t gambling” was dismissed and criticised as pointless.
For anyone who had a relatively high level of debt to earnings, those who have a history of repeated high cost lending and those who have gambling addiction, I’d urge you to complain.
Rob says
I’ve been getting hounded over my loans2go balance of £3376.80 for years by different companies as the debt is clearly being sold between collection agencies. The latest is Hellix which have emailed today stating that they intend to apply for a CCJ and attachment of earnings if I don’t respond in 30 days. The debt however is from 2017 and the last payment towards the debt was made 24/4/2018 and it looks like a settlement letter was requested 08/05/2018. Does this mean that 08/05/2024 is when the debt is statute barred? And is that why it seems like efforts are being ramped up to enforce the debt through court?
Sara (Debt Camel) says
Talk to National Debtline on 0808 808 4000 about whether this debt is coming up to being statute barred. And tell ND if you have been sent a Letter Before Action/Claim
Tracy says
Hi Sara,
Please Help !! I had loan with these rip off merchants L2GO back in December 2019. I could never afford this borrowed £250 paying back £1208.52 back !! I remember on the online form it was very misleading as some areas were greyed out wasn’t till after I properly read it & to me horror saw 18th months & the interest !
I was severly in finianicial trouble & needed it unfortunately. I did then miss payments & it was passed to United cash to recover. I paid it all off but have default because it. Now I’m in such a better place financially I need to get this removed & complain how I was taken advantage of like many other in desperation.
I contact L2GO by email but they said we can’t help you as United cash took the debt on. Where do I stand with please ? Any advice would be greatly appreciated 🙏
Delete my surname please !!
Sara (Debt Camel) says
This has nothing to do with the debt collector, Lons2go should not have told you that.
I assume L2G said you could go to the Financial Ombudsman. It’s easy to do.
Tracy says
Thanks for replying. No they never said anything about the financial ombudsman. Is that who I should now contact instead of L2G ?
Sara (Debt Camel) says
That is very poor of them.
Go back to L2G and say is that their final decision, because you will be sending this to the the Financial Ombudsman if it is.
And when your complaint does go to the Financial Ombudsman, include in it these lines in addition to you original complaint about unaffordability: “I also want to complain about Loans2Go’s poor complaint handling. They told me to take my afford ability complaint to the the debt collector for this loan, which I am told is incorrect as I am complaining about the original lending decision. they also failed to tell me of my right to take this complaint to the Ombudsman. This is a very poor way to handle complaints, it is misleading and inbreach of the Consumer Duty, so I would like to ask for extra compensation for that.”
Rob says
I’m getting some very unsettling emails from Hellix regarding my loans2go debt from 2017, i’ve just had a pre-litigation email from them.
the last payment i made on the account was 25/04/2018 however i sent them this email on 08/05/2018:
To whom it may concern,
I am making a complaint to you about irresponsible lending. To help me explain the details, I would like a list of my loans, showing when they were taken out and how much was repaid when. Please note I am only asking for details of my loans, I am not making a Subject Access Request.
Does this mean my debt will be statute barred on 25/4/2024 6 years after the last payment, or will sending that email extend the deadline to 08/05/2024?
Thanks
Sara (Debt Camel) says
Talk to National Debtline on 0808 808 4000 about this.
Eleanor says
My son took out a L2G loan for £2,000 in August 2023. He has only just told me as he knows I would not be happy after working in the debt advce sector for over 20 years and finaicial litigation since 2019. I have done some work with unaffordable lender but didn’t know how the landscape might have changed.
The story is that he needed a loan, I think he may have said for a car, not sure but it was to pay rent and household expenditure. He wasn’t asked for proof of income, as he doesn’t work and there were no financial affordability checks that I am aware of. I know that at the time he had a default notice on his aqua card.
Is the above template okay to use or do I need a different one as it is after July 2023
Sara (Debt Camel) says
He can use the above template – there is an optional sentence in there that he should include as his loan was after July last year.
Eleanon says
Many thanks Sara. I will keep the group updated
Lousie says
Hello,
I took out a loan with L2G last May for £1700.00 with the amount repayable being £5494.32
Prior to this I had taken out a store credit account missing 4/6 payments and continuously taking out other payday loans. I also have 2 maxed credit cards with promise to pay agreements in place. Thanks to your template I have finally had the courage to email about irresponsible lending. I sent an email today and await their reply.
Natalie says
It’s REALLY scary reading all of these comments.
When I took a loan with Loans2go I had NO money, I was a mature student with little other money and dependents, multiple other cards and small loans, missed payments the lot. My credit score was very poor.
I actually don’t recall directly applying to them, but for a small loan, I suppose through a broker, to get me through a few days until I received my student finance. A few days later £700 appeared in my account from loans2go, but I had no idea of the interest rate etc and I ended up not being able to keep up with the repayments and defaulting on other things.
I am still attempting to sort out all of my debt issues but have now sent a complaint to them so fingers crossed I get a response.
Mark says
My complaint was not upheld. I guess I take this to Ombudsman. What sort of evidence do they need? What is it they are going to take from my bank statements etc? thanks
Sara (Debt Camel) says
I don’t think you have posted here about your case before.
Bank statements for 3 months before and three months after is best – this is evidence that the loan was unaffordable. Plus a copy of your current credit report.