QuickQuid (QQ) and its smaller brand Pounds To Pocket (P2P), which in February 2019 rebranded as On Stride, have been getting large numbers of affordability complaints from customers asking for refunds of interest. You may be able to get a refund if you had loans from QQ, P2P or On Stride you couldn't repay without borrowing again. You can get refunds for all type of loans, including instalment … [Read more...]
Articles about QuickQuid
Quickquid is Britain's biggest payday lender in 2019. It is owned by Enova, an American company. In 2018 the Financial Ombudsman announced it had more complaints about QuickQuid (and its sister brand Pounds To Pocket, now renamed as On Stride) than any other consumer credit firm. In 2019 there are more than 9,000 complaints against QuickQuid with the Ombudsman.
2018 FOS statistics – most complaints about QuickQuid
New statistics for July-December 2018 from the Financial Ombudsman (FOS) show how payday loan complaints have jumped in the second half of 2018 and give details for how many complaints the larger lenders had. Almost all these cases are affordability complaints where a customer was given payday loans without proper affordability checks and is asking for a refund of interest paid. The … [Read more...]
Why is QuickQuid going to delete old customer data?
QuickQuid has told some customers that it plans to delete loan data over seven years old with effect from today, 15th April 2019. It says this is to comply with its legal obligations. QuickQuid has sent emails to the affected customers asking if they would like a copy of their data before it is deleted. It seems to me that this new policy is not in the customers' interest because it will … [Read more...]
QuickQuid’s refusal to refund loans after 2015 is wrong
For several months QuickQuid has been refusing to consider any affordability complaints about loans made after March 2015. First it rejects a refund on any of these recent loans when a customer complains. Here is an example of how QuickQuid even classifies these loans separately in its reply to a complaint: Then, when a customer takes the case to the Financial Ombudsman (FOS), QuickQuid … [Read more...]
QuickQuid – misleading customers about loans over 6 years old
Mr X has received a reply from QuickQuid saying why it will not consider an affordability refund on payday loans that are more than six years old. This part of QuickQuid's reply isn't related to the details of Mr X's case. It looks like a standard response QuickQuid is sending everyone whose complaints include these older loans. I often see pretty poor replies from payday lenders to people … [Read more...]
QuickQuid is sending out some extra refunds
Have you been sent a Visa card loaded with money from QuickQuid, or its sister brand Pounds Till Payday? It's a nice surprise, but what is it for and how much tax was deducted? You need to know the amount of tax deducted because you may be able to claim this back from the tax man! The refund letters These cards have been sent out in August to some customers who previously had a refund from … [Read more...]