If you want to get a refund for “unaffordable” payday loans, the first step is to complain to the lender. Often it’s simple as the lender has a Complaints section on their website, but some have been taken over or the website isn’t there anymore, so here is a list.
If you haven’t already read it, (perhaps you came here from another website or Facebook group – welcome!) you should read and bookmark Can I get a payday loan refund?. This has template letters and it also looks at the most common things that happen during a complaint.
Also, check out Payday loan claims FAQs.
For contact details for the major doorstep lenders such as Provident, see Get a refund for unaffordable doorstep lending.
Cash 365 – no longer trading, try firstname.lastname@example.org and talk to the Financial Ombudsman if that doesn’t work
Cash 4 U Now email@example.com (put COMPLAINT in the email title)
Cash Converters firstname.lastname@example.org
Cash Float email@example.com
Cash Generators use the contact form on their website
Cash Genie firstname.lastname@example.org in administration, see below.
Cheque Centre email@example.com
CFO (Capital Finance One) customer.relations@
Credit Star firstname.lastname@example.org
Drafty (sister company to Lending Stream) email@example.com
Different Money firstname.lastname@example.org
Early Payday Loans (EPDL) now part of ECash Window
ECash Window email@example.com
Express Finance firstname.lastname@example.org
Fancy a payday email@example.com
Ferratum firstname.lastname@example.org (emails should be sent from your registered email address)
Fortress an Elevate brand name, use the Sunny email
H&T (Harvey and Thompsons) email@example.com
Herbert Brown firstname.lastname@example.org
Ladder Loans now taken over, see the Money Shop
Lending Stream email@example.com
Liquid Advance no longer trading. Try their debt collectors: Capital Resolve debt collectors, they have handled one reader’s complaint: firstname.lastname@example.org
Loans4U / Loans4You the FCA issued a warning that this lender was unauthorised. As a result any complaints can’t be taken to the Ombudsman.
Microlend in administration, see below.
Minicredit complain to Opos email@example.com Opos are taking the complaints and then passing them on to their sister company Kapama.
Miss Payday Customercare@Miss-Payday.co.uk
Money Boat firstname.lastname@example.org talk to the Financial Ombudsman if your emails bounce back
Money In Advance, no longer trading, try email@example.com and talk to the Financial Ombudsman if that doesnt work
Money Platform firstname.lastname@example.org
Money Shop email@example.com
Monkey Dosh firstname.lastname@example.org
Month End Money part of the PDUK group
Mr Lender email@example.com
My Jar firstname.lastname@example.org
My Mate now called Different Money
Oasis Finance / Oasis Payday an Elevate brand name, use the Sunny email
Payday Express / Payday UK / PDUK email@example.com These are very slow at responding – there are reports that you can get a Statement of Account if you phone 0800 280 2548. If you aren’t getting replies to your emails at that address, try firstname.lastname@example.org
Provident – see Get a refund for unaffordable doorstep lending as the complaints are a bit different. Contact details in that article.
Pogo Loans email@example.com
Pounds Till Payday part of the Malta-based Northway group, see Swift Sterling
Pounds To Pocket firstname.lastname@example.org
Quick Quid email@example.com
Quid.co.uk part of the Elevate group, use the Sunny email address
Safeloans no longer trading but complain to firstname.lastname@example.org
Smart Pig email@example.com
Speedloan see Herbert Brown
Speedy Cash UKComplaints@SpeedyCash.com
Square Today firstname.lastname@example.org
Stagemount see Quidmarket
Sunny email@example.com (if you are complaining about another Elevate brand, make it clear which one)
Swift Money Complaints@SwiftMoney.com
Swift Sterling firstname.lastname@example.org (Malta based – see Swift Sterling & Pounds Till Payday article for more details)
Think Finance – previous limited company name for some of the Elevate brands, use the email for Sunny
Toothfairy – in administration, see below.
Trusted Quid email@example.com
Txtloan – a trading name of MyJar so firstname.lastname@example.org
Uncle Buck email@example.com
Wage Day Advance firstname.lastname@example.org
Zebit trading name of Lending Stream so email@example.com
1 month loan / 1 month money an Elevate brand name, use the Sunny email
118 118 Money firstname.lastname@example.org
1st Stop email@example.com
24-7 Moneybox firstname.lastname@example.org
Firms in administration
The following firms are currently in administration – these means they have gone bust!
- Toothfairy; Cash Genie; CFO; Microlend.
If you are just starting a claim against any of these you need to be aware that there may be no money to pay any redress. If you have a small claim you may decide it’s not worth bothering with. If your claim is large, you should talk to the Financial Ombudsman to see what you should do, if any anything.
Anything missing or wrong?
If there is a missing lender, or you think one of these addresses is wrong, please leave a Comment at the bottom of this article.
A good place to try to track down old lenders is the FCA Register, as this lists firms brand names as well as their company names and also sometimes shows details for firms that have ceased trading.
If you still aren’t having any luck, then try the Financial Ombudsman’s complaints line – they are very friendly!
What if the lender ignores your email?
If you don’t get some form of acknowledgement within a few days, I suggest sending another email asking them to confirm they have received your previous email. If you don’t get any reply within a week, I suggest phoning them or use a “Live chat” facility on their website.