If you want to get a refund for “unaffordable” payday loans, the first step is to complain to the lender. Often it’s simple as the lender has a Complaints section on their website, but some have been taken over or the website isn’t there anymore, so here is a list of their email addresses.
If you haven’t already seen it, read and bookmark Can I get a payday loan refund?
That page has the template letters for complaints and it also looks at the most common things that happen, such as whether you should accept an offer or take the case to the Financial Ombudsman.
High Cost Short Term lenders – “payday lenders”
Anico Finance firstname.lastname@example.org
Cash 4 U Now email@example.com (put COMPLAINT in the email title)
Cash Converters firstname.lastname@example.org
Cash Float email@example.com
Cash Generators use the contact form on their website
Clear Account a brand name of SafetyNet Credit, see below.
Credit Star firstname.lastname@example.org
Dot Dot Loans no email for complaint, you have to write to them or use their contact form
Drafty (sister company to Lending Stream) email@example.com
Different Money in administration, see below.
Early Payday Loans (EPDL) & ECash Window firstname.lastname@example.org in administration but in February 2019 some readers were still getting refunds
Everyday Loans see Large Bad Credit lenders below.
Express Finance and Express Finance (Bromley) see Payday Express
Fancy a payday email@example.com now changed name to Response Lending, see below
Fast Loan UK firstname.lastname@example.org
Ferratum email@example.com (emails should be sent from your registered email address)
Fortress use the Sunny email
H&T (Harvey and Thompsons) firstname.lastname@example.org
Herbert Brown email@example.com
Ladder Loans see the Money Shop
Lending Stream has switched off its complaints emails. You have to use their web form here . Read Lending Stream stops customers complaining by email for what you can do if you think this is poor behaviour from a big lender.
Liquid Advance no longer trading. Try their debt collectors: Capital Resolve debt collectors, they have handled one reader’s complaint: firstname.lastname@example.org
Loan Pig email@example.com
Mini credit If your loan was sold to Kapama/Opos, complain to them: firstname.lastname@example.org . If it wasn’t then you can talk to the Ombudsman but so far as I know Mini Credit has gone bust.
Miss Payday Customercare@Miss-Payday.co.uk
Money Boat email@example.com
Money Hive firstname.lastname@example.org
Money Platform email@example.com
Money Shop firstname.lastname@example.org
Monkey Dosh email@example.com
Month End Money part of the PDUK group
Mr Lender firstname.lastname@example.org
My Finance Club email@example.com and put COMPLAINT as the subject
My Jar firstname.lastname@example.org
My Mate now called Different Money
Oasis Finance / Oasis Payday use the Sunny email
Payday Advance a brand name of CFO, see above.
Payday Bad Credit email@example.com
Payday Express / Payday UK / PDUK firstname.lastname@example.org These have stopped making new loans but the company is NOT broke and they are still looking at complaints and paying out.
Payday First – see CFO.
Paydayloansnet / PDNET email@example.com
Payday Store – see Payday Express
Pera Loans firstname.lastname@example.org
Polar Credit a sister brand of CashASAP email@example.com
Provident – see Get a refund for doorstep lending as the complaints are a bit different. Contact details in that article.
Pounds Till Payday part of the Malta-based Northway group, see Swift Sterling loans before December 2015.
Pounds To Pocket firstname.lastname@example.org
Quick Quid email@example.com
Quick Loan Shop firstname.lastname@example.org
Quick Loans Express email@example.com
Quid.co.uk use the Sunny email address
Response Funding firstname.lastname@example.org
Safeloans no longer trading but complain to email@example.com
Safetynet Credit firstname.lastname@example.org
Smart Pig email@example.com
Speedloan see Herbert Brown
Speedy Cash part of the Wageday Advance group, now in administration. Use the link below for Wageday Advance.
Stagemount see Quidmarket
StepStone Credit firstname.lastname@example.org
Street UK see Track Loans
Sunny email@example.com (if you are complaining about another brand, make it clear which one)
Swift Money Complaints@SwiftMoney.com
Swift Sterling loans before December 2015, these were from a Malta-based – see Swift Sterling & Pounds Till Payday article for more details as the procedure is not the same as for UK lenders
Swift Sterling loans from 2016 onwards these loans are from a different UK lender firstname.lastname@example.org
Tappily (a sister brand to SafetyNet Credit): email@example.com
The One Stop Money Shop (not related to The Money Shop): firstname.lastname@example.org
The Quick Loan Shop email@example.com
Think Finance – use the email for Sunny
Tick Tock firstname.lastname@example.org
TM Advances email@example.com
Toothfairy – in administration, see below.
Track Loans firstname.lastname@example.org
Txtloan – a trading name of MyJar so email@example.com
Txt Me Cash – see Cash Genie
Uncle Buck firstname.lastname@example.org
Wage Day Advance now in administration email@example.com .
Wonga in administration but complaints can still be made to firstname.lastname@example.org
Zebit trading name of Lending Stream so email@example.com
1 month loan / 1 month money use the Sunny email
247 Moneybox firstname.lastname@example.org
Payday lenders in administration or already liquidated
Wonga – see Latest news on refunds from Wonga for details.
Wageday Advance (and Speedy Cash) – see Wageday Advance (WDA) goes under – pre pack sale to Morses Club for details.
- For both Wonga and Wageday Advance it is still worth putting in a complaint, especially if you have an outstanding balance. BUT there is no need to follow the normal template letters, just send a simple email to the email address above saying you want to complain about unaffordable lending. It will take many months, you may not get a lot back, but it’s very easy to send off this simple email.
The following firms have stopped trading and/or may be in administration – the process of gone bust!
- Oakam; Different Money; Microlend; Toothfairy; Capfin (Ecash Window & EPDL); Trusted Quid
If you are just starting a claim against any of these you need to be aware that there may be no money to pay any redress. If you have a small claim you may decide it’s not worth bothering with. If your claim is large, you should talk to the Financial Ombudsman to see what you should do, if any anything.
The following firms seem to have disappeared, or have been dissolved (they no longer exist or have any assets) or the administrators are not accepting any more complaints, and I don’t think the Ombudsman is taking new complaints. If you have an existing claim in with the administrators you may get a small amount back:
- Cash Genie; Cheque Centre (and Square Today); CFO; 1st Stop; 321 Cash; Bonga Loans; Cash Choice; Cash365; Easy Finance Club; Forces loans (V Gates); Handycash; Lifeboat loans; Money In Advance;Mini Credit; Open Door Loans; Perfect Payday; Pick A Payday; Pixie; Pogo Loans; Prime Payday; Purple Payday; Quid24; Speed Credit; Speed-e-loans; Speedy Dosh; Umbrella Loans; Vivus.
There are literally dozens of payday lenders that have gone without trace. The above are just some of the ones people have asked about. There are also lenders who were never authorised such as Loans4U / Loans4You who you can’t take a complaint to the ombudsman about.
I can’t be sure the info I have is accurate so the safe thing is for you to talk to the ombudsman about these firms.
Bad credit lenders giving larger loans and logbook loans
These typically have APRs of under 100% – but because the loans are larger and for longer the interest can be huge. The same affordability rules apply to them as payday lenders but the suggested template letter is different. And you can not stop making payments to a logbook loan while your complaint is going through.
For contact details for lenders such as Avant Credit, Bamboo Loans, Everyday Loans, Likely Loans, Moolr, On Stride, Savvy and 118 118 Money, and logbook lenders such as Varooma, Mobile Money and Loans 2 Go see Refunds from large, high cost, bad credit loans and logbook loans.
For contact details for doorstep lenders such as Provident and Morses, see Get a refund for unaffordable doorstep lending.
Anything missing or wrong?
If there is a missing lender, or you think one of these addresses is wrong, please leave a Comment at the bottom of this article.
A good place to try to track down old lenders is the FCA Register, as this lists firms brand names as well as their company names and also sometimes shows details for firms that have ceased trading.
If you still aren’t having any luck, then try the Financial Ombudsman’s complaints line – they are very friendly!
THE COMMENTS BELOW THIS ARTICLE ARE FOR DISCUSSING HOW TO CONTACT A LENDER
FOR GENERAL QUERIES USE THE COMMENTS ON THE MAIN PAYDAY LOAN REFUND PAGE – THANKS!