Debt Camel

Answers to questions about debts and credit ratings - in plain English!

Payday lenders – email addresses for complaints

If you want to get a refund for “unaffordable” payday loans, the first step is to complain to the lender. Often it’s simple as the lender has a Complaints section on their website, but some have been taken over or the website isn’t there anymore, so here is a list of their email addresses.

For all these emails put AFFORDABILITY COMPLAINT as the subject of the email.

If you haven’t already seen it, read and bookmark Can I get a payday loan refund?

That page has the template letters for complaints and it also looks at the most common things that happen, such as whether you should accept an offer or take the case to the Financial Ombudsman.

High Cost Short Term lenders – “payday lenders”

Anico Finance info@anicofinancialservices.com
Auden complaints@auden.co.uk
Bingo loans info@bingoloans.co.uk  They are a lender and a broker. If they referred you to another lender, you should complain to that lender.
Cash 4 U Now  info@cash4unow.co.uk in administration but you can still make a complaint.
CashASAP complaint@cashasap.co.uk
Cash Converters customerservices.uk@cashconverters.com
Cash Float complaint.handling@cashfloat.co.uk
Cash Generators  use the contact form on their website and put AFFORDABILITY COMPLAINT in capitals at the start of the message
CashPlus complaints@apsgroup.com
Credio info@credio.co.uk
Credit Star complaints@creditstar.co.uk
Drafty (sister company to Lending Stream) complaints@drafty.co.uk
G&A Drapers gandadrapers@gmail.com put COMPLAINT as the subject
Fast Loan UK complaints@fastloanuk.co.uk
Fernovo complaints@fernovo.co.uk
Fund Ourselves complaints@fundourselves.com
H&T (Harvey and Thompsons)  complaints@handt.co.uk
Herbert Brown  complaints@albemarlebond.com
Instamoni complaint@instamoni.com
In-Sync  ics.complaints@in-syncgroup.com
Kabayan simon.roberts@kbnfinance.co.uk
Lending Stream You can use their web form here. or email debbie.gandy@gaincredit.com. If you don’t get an acknowledgement in a week, phone them up and ask if they have received it.
Loan Pig customercare@themoneyhive.co.uk put complaint about Loan Pig in the subject line
Miss Payday info@thequickloanshopltd.co.uk put complaint about Miss Payday in the subject line
Money Boat complaints@moneyboat.co.uk
Money Hive info@themoneyhive.co.uk
Money Platform support@themoneyplatformsupport.zendesk.com
Monkey Dosh see My Finance Club and put complaint about Monkey Dosh in the subject line
Mr Lender Send your complaint to complaintml@mrlender.co.uk If you don’t get an acknowledgment in a week, phone them up and ask if they have received it.
My Finance Club / Ondal compliance@myfinanceclub.com and put COMPLAINT as the subject
MyKredit  info@myKredit.com
Payday Bad Credit complaint.handling@westerncircle.co.uk
Paydayloansnet / PDNET complaint.handling@paydayloansnet.co.uk
Pera Loans complaint.handling@peraloans.co.uk
Polar Credit a sister brand of CashASAP complaint@polarcredit.co.uk
Quick Loan Shop info@thequickloanshopltd.co.uk
Quick Loans Express complaint.handling@quickloansexpress.co.uk
Quidie see Fernovo above. Make it clear in your complaint that you are complaining about a Quidie loan.
QuidMarket help@quidmarket.com
Safeloans no longer trading but complain to  customercomplaints@sllcapital.co.uk
Savvy info@savvy.co.uk
Speedloan see Herbert Brown
Stagemount see Quidmarket
Street UK see Track Loans
Swift Money Complaints@SwiftMoney.com
The Credit Thing support@thecreditthing.com with COMPLAINT as the title
The One Stop Money Shop (not related to The Money Shop): apply@theonestopmoneyshop.co.uk
The Quick Loan Shop info@thequickloanshopltd.co.uk
THL Direct info@thl-uk.com
Tick Tock customerservice@ticktockloans.com
TM Advances info@tmadvances.co.uk
Track Loans david@ftxgroup.co.uk
Wageday Advance they went bust! But a new lender now uses this name so for loans from 2020 complain to complaints@wagedayadvance.co.uk
WageMe customer.services@wageme.com
Wizzcash – no longer lending but you can still complain complaints@wizzcash.com
Zebit trading name of Lending Stream, see above
Zippa complaints@zippa.com
100Pounds support@skyquid.co.uk

Payday lenders in administration or already liquidated

The following firms have disappeared, or have been dissolved (they no longer exist or have any assets) or the administrators are not accepting any more complaints,  and I don’t think the Ombudsman is taking new complaints. If you have an existing claim in with the administrators you may get a small amount back:

  • Access fast Money; Bonga Loans; Capfin (other brand names Ecash Window & EPDL); Cash Genie; Cash Choice; Cash Store; Cash365; Cheque Centre (the Loan Store & Square Today); CFO (Payday First, Flexible First, Money Resolve, Payday Advance);  Dosh Loans; Different Money (My Mate); Dot Dot; Easy Finance Club; Ferratum; Forces loans (V Gates); Handycash; Lifeboat loans; Liquid Advance; Microlend; the Money Shop (PaydayUK & Payday Express); Money In Advance; Mini Credit; NextCredit; Oakam; Open Door Loans; Payday First; Payday Overdraft; Peachy; Perfect Payday; Pick A Payday; Pixie; Pogo Loans; Prime Payday; Purple Payday; QuickQuid (Pounds to Pocket & OnStride); Quid24; Response Funding (Fancy a Payday); Safetynet Credit (Tappily); Satsuma; Smart Pig; Speed Credit; Speed-e-loans; Speedycash; Speedy Dosh; StepStone Credit; Sunny; Swift Sterling;  Toothfairy; Trusted Quid; Txt Me Cash; Umbrella Loans; Uncle Buck; Vivus; Wageday Advance, Wonga; 1st Stop; 247 Moneybox; 321 Cash;

There are literally dozens of payday lenders that have gone without trace. The above are just some of the ones people have asked about. There are also lenders who were never authorised such as Loans4U / Loans4You who you can’t take a complaint to the ombudsman about.

The info here may not be up to date. so the safe thing is for you to look in the company’s website to see how to make a complaint or what form to complete if the lender is in administration.
If you can’t locate the website, talk to the Financial Ombudsman about these firms.

Affordability complaints to other lenders

Large loans, including car finance & logbook loans

For contact details for lenders such as banks, Avant Credit, Bamboo Loans, Everyday Loans, Loans2Go, Likely Loans, Moolr, On Stride, Savvy and 118 118 Money, and car finance lenders, see Refunds from largeloans and logbook loans.

Doorstep lenders

The Provident Scheme has ended and it’s too late to complain. Morses has gone into administration. For other doorstep lenders such as Mutual, see Get a refund for unaffordable doorstep lending.

Guarantor lenders

It is now too late to make a complaint to Amigo’s Scheme. For guarantor lenders such as UK Credit and TFS  see How borrowers can get refunds from a guarantor loan OR Complaints by guarantors.

Affordability complaints to bank and credit cards

See email addresses for banks and credit card complaints.

Anything missing or wrong?

If there is a missing lender, or you think one of these addresses is wrong, please leave a Comment at the bottom of this article.

A good place to try to track down old lenders is the FCA Register, as this lists firms’ brand names as well as their company names and also sometimes shows details for firms that have ceased trading.

If you still aren’t having any luck, then try the Financial Ombudsman’s complaints line – they are very friendly!

THE COMMENTS BELOW THIS ARTICLE ARE FOR DISCUSSING HOW TO CONTACT A LENDER

FOR GENERAL QUERIES USE THE COMMENTS ON THE MAIN PAYDAY LOAN REFUND PAGE – THANKS!

More Debt Camel articles:
Payday Loan Refunds

How to ask for a payday loan refund

Gambling and affordability complaints

Gambling & affordability complaints

part of a credit card

Card or catalogue limit too high?

Author: Sara Williams Tagged With:

Comments

    • Chris says

      Hi Kyle. There has been some sort of development, albeit not much yet. If you’ve still got your 24/7 Moneybox account that you can log into, you will probably find that the ‘Redress’ section is back with a message from the administrators saying they are still working on it.

      And there’s another part for updating your bank details for the redress, which suggests it must be getting close to the time. The problem I have found though is that most of the time, I can only log into it via my mobile, my desktop browser can’t seem to display it consistently, just now and again.

      Reply

    • Emma says

      I received a email this week asking me to login and update my bank details, saying I have 2 weeks to do it, hopefully a payment will he soon.

      Reply

      • Chris says

        Yes, I hope we will get a payment from them soon too. They have made us all wait for a ridiculous amount of time now!

        Reply

        • Robert McCrea says

          I checked my online banking this morning and see a payment of £6.10 from 247MB-UNSECUREDRESS, so they must be paying out now (although £6.10 didn’t get me THAT excited!). Best of luck on yours!

          Reply

      • Damian says

        49.9 apr

        They claim they are not a pay day lender
        I have no other out standing credit everything has been cleared

        Thanks

        Reply

          • Damian says

            Thanks for quick response is it likely to have impact on remortgage you think ?
            What APR they usually class as pay day loan may I ask ?
            Thanks Damian

          • Sara (Debt Camel) says

            over 100% and 1 year or less in length.

            A mortgage lender can’t see who you took the credit from, it won’t be flagged as a payday loan and as it’s settled I would be surprised if they even notice it.

  4. Andrew says

    Hi Sara
    I had loan after loan with payday express in 2014 £400 a month for 6 months. I can see from the above that the lender has dissolved and i cant make a claim against them. But this year i got a CCJ filled against me for the loan with interest for £761.27. I have tried to appeal with the corts and am awaiting their decision. Do i have a case with them as the lender has liquidated or my affordability wasn’t taken into account?

    Any help from you would be massively appreciated.

    Regards

    Andrew

    Reply

    • Sara (Debt Camel) says

      So you have a CCJ already and you are trying to set it aside or appeal the judgment?
      Or you have been sent court papers and you are trying to defend the case?

      Reply

      • Andrew says

        Hi Sara
        I Have the CCJ already. I am trying to get the case dropped due to the letters and emails going to an old address and email address as this is a historic case.

        Also who would be receiving the money from the CCJ if the company has dissolved?

        Thanks Andrew

        Reply

        • Sara (Debt Camel) says

          who was the claimant for the CCJ – it is most likely to have been a debt collector that the debt was sold to, so the money is now owed to them, not to the original creditor.

          Reply

  6. Shireena says

    Hi, please could someone let me know if I can submit an affordability complaint regarding pawnbroking? I’ve had jewellery in the store for almost 10years big just have to keep renewing the agreement because I can’t afford to pay the full amount to get them out. And advice would be appreciated!

    Thanks

    Reply

    • Sara (Debt Camel) says

      I am afraid the affordability rules do not apply to pawn broking. I suggest you should talk to a debt adviser about your options here – phone National Debtline on 0808 808 4000.

      Reply

  7. Abi says

    Hi Sara,

    I’m being chased by a 3rd party for an outstanding balance on a payday loan from Peachy (Cash on Go).
    Since Peachy is in administration, any tips on how to respond?

    Many thanks

    Reply

    • Sara (Debt Camel) says

      It is now too late to make a claim to the administrators.
      I am afraid this is a debt which you owe. What is the rest of your financial situation like?

      Reply

      • Abi says

        Thanks for the response, Sara.
        The amount is below £200, which I am able to pay (begrudgingly, tho’)
        I just thought I’d ask because if I had been aware earlier I would have made a claim and potentially got redress from them.

        Reply

  8. Marko says

    Hi, I’ve only just learnt about affordability rules and wondered if somebody could help me please. I am in a DMP which I’ve been paying into for a few years – one of my debts is with Elevate after I had a couple of loans with Sunny that I could not keep up with. I’ve just seen via my TransUnion Credit report just how clear it was that I had affordability issues at the time with 30+ payday loans over the space of 12 months with them constantly overlapping just so I could pay the previous one.

    I understand that Elevate / Sunny have now gone into administration and so they don’t have any money as such to reimburse any claims, however I am still having to repay an outstanding balance to them from the financial mess above.

    Do I have any way to submit a claim against Sunny and request that a refund is applied to my outstanding balance? (£848 which I’m slowly paying back to “Asset Collections & Investigations”) or is this now a legitimate debt for this third party and I’ve missed any chance of appealing for a refund?

    Thanks :)

    Reply

    • Sara (Debt Camel) says

      It is too late to make a claim to Sunny.

      You can get the Sunny loans removed from your credit record by “suppressing” them, except for the last one that has been sold to ACI. See https://debtcamel.co.uk/correct-credit-records-lender-administration/

      Do you have any other possible affordability complaints to make? Any other high cost credit? If you do, you need to make sure you take a copy of your credit record now, before the Sunny loans are removed. As this may help you with other complaints.

      How large are the debts in your DMP? and what are you paying a month to it?

      Reply

  9. P L says

    hi there, im having issues with Steadypay, they say their not like a payday company as they don’t charge interest ever, but on the small print you have to pay £4 weekly which means, £208 in 12 month weekly subscription.
    now, they say they top up your wage when its gone down, and i had been furloughed last time like more than half of the country, and, my wage dropped, they advanced me i think £250 in 2 occasions, but i was made to pay one of the 3 instalments in advance so i could get another top up the following month, are you getting me?
    this had became unaffordable and with my wage drops there was no way to afford .
    this was the first top up £250 payable in 3 instalments of £83 taken off my wage, add to that £4 weekly (subscription)
    the following month my wage was even lower so they gave me the option to get another £250, but not before i was taken £83 from the previous top up loan which had ended in £167 + £250 = £417
    the month after i just couldn’t afford to pay £139 and my account was closed and defaulted and the usual bla bla bla of threats and harassment even, i had sent my Debt and Mental Heatlh Form.
    I’ve complained about unaffordable lending and irresposible lending to this company, and also the fact they had ignored my mental health condition and kept bombarding me every single day with emails.
    Just wanted with my personal experience with this company, it should be classed as payday lender

    Reply

    • Sara (Debt Camel) says

      You can take this complaint to the Finacial Ombudsman. They don’t charge payday lender rates of interest but those £4s add up and you can ask for a refund. And if they continued to bombard you after you had told them you had mental health problems, ask for compensation for that too.

      Reply

  11. Katie T says

    Do you have any information about Likely Loans please? They appear to still be in business, can I make a claim about irresponsible lending? Thanks

    Reply

  13. John davies says

    Was in an I.v.a and wizzcash was one of my creditors my I.v.a finished 2018 but wizzcash are still reporting my account with them in arrears

    Reply

  14. Amy says

    Hi,

    Are the following categorised as pdls?

    Drafty, The Money Platform, The Credit Thing (previously called Koto)

    Thanks

    Reply

  15. dan says

    Hi any news on lending stream?
    Went to file a complaint today and finding it increasingly difficult.
    No email address to send to, when i go on there website, no form to complete either.
    Tried calling them as couldnt login to my account as couldnt remember details despite doing password reset etc, they just said i failed security and they couldnt help me!

    Reply

  16. John says

    Hi Sara
    Thank you for everything u have done previously I have totally regained control of my finances and life, unfortunately I have one remaining issue with MyJar.
    Basically I defaulted 3 years ago and to cut a long story short ACI bought the debt and are now threatening me with resolvecall for the amount of £411….I never did claim against this company and I understand they are now in administration, question is could I still contact the administrators with an affordability complaint which could in turn help keep these horrible threatening people away from my door or even contact the ombudsman directly, I am unsure on my rights regarding this issue and any advice would help me with what steps to take next…. Many thanks again…. Eternally grateful to you.

    Reply

    • Sara (Debt Camel) says

      Sorry but it is now too late to make a claim. And once a company goes into admionistration, the Om,budsman cannot look at a complaint.

      I am afraid you need to make an offer of monthly payment, or (if you can afford it) an offer to settle the debt.

      Reply

  17. John says

    Thank you Sara, by making an offer to pay in full does this mean they could consider a less amount to settle the debt? And also will this have any bearing on my default on my credit file? Thanks again

    Reply

  18. Charlotte says

    Hello. I received and email at the beginning of the year from lending stream, stating that they were looking into peoples accounts and they thought 3 of the loans they gave to me were unaffordable and wanted further information to see about refunding the money plus interest. I submitted this information, however I haven’t heard anything back. I emailed them via the email address they contacted me on, with no response. I called them about a month ago and they said they would try and get a response via email but still waiting. Is there an alternate email address to (info@lendingsteam.co.uk) I can contact them on or anything else I need to do?

    Reply

    • Sara (Debt Camel) says

      Send them another email saying that you consider your loans were unaffordable and you will be sending this complaint to the Finacial Ombudsman in 8 weeks if they have not offered you an appropriate refund.

      Reply

  19. Chloe says

    Hi Sara,

    I’ve recently received a response to my mr lender complaint. They have offered me a refund for 3/9 loans I had taken with them. Loans 1-5 have been longer than 6 years. They are saying because I had a loan with wonga in the past I would of been aware I could complain back in 2018. Do I have a leg to stand on if I contest this? I was only aware of how to complain this year. Also they won’t refund me loan 6 because there was a 156 day gap between the last loan. Again do you think this is a fair call considering how many loans I had borrowed previously? If I was to accept the refund offer for the last 3 loans, can I take the other loans to FO?

    Reply

      • Chloe says

        Loan1 -£200
        Loan2- £400
        Loan 3- £750
        Loan 4 – £700
        Loan 5- £700
        Loan 6- £300
        Loan 7 – £950
        Loan 8- £950
        Loan 9- £1000

        Reply

      • Chloe says

        No I didn’t but wonga did pay me redress when the company went bust. Before they sent my response, they rang me and asked if I’d had other payday loans at the time I had my mr lender loans. I told them I had loads and they asked me to name some of the companies. So they used that information I h gave them against me. They’re basically saying that wonga emailed all of their customers back in 2018 so I should of been aware I could of made a complaint to me lender back then

        They did say on the phone when they called, If I’m not happy with their offer then to call back and they’ll see what they can do. I just wouldn’t know what to say?

        Reply

    • Sara (Debt Camel) says

      So they are refunding you on the last three loans whoch are the larges, so it’s not a dreadful offer. You can’t accept this offer and take the rest of the loans to FOS – if you reject it FOS is VERY likely to start by saying that MrL should refund you the last three and just look at the others, so you arent “risking” the refund by doing this (unless MrL goes bust and there is no sign of that happening.)

      But it would mean delaying getting the refund and would be a bit of work for you – not a lot, it’s pretty easy to send a case to FOS using their online form.

      If it goes to the Ombudsman, FOS may decide it can go back more than 6 years, it often does with payday loans. FOS will take the Wonga refund into consideration, but just because the administrators told you Wonga had done something wrong and was now insolvent doesn’t necessarily mean you should have realised that you could make a claim about any payday lender.

      If it goes to FOS then the most you would be likely to get would be a refund of loans 4,5 and 6. Not all of them. And you may well get ononly 5 & 6. Its possible they may agree with Mr L.

      Mr L is sometimes prepared to negotiate. You could phone them up and say you think you may get more loans back at FOS but in the interest of speed you would be happy to compromise if they agree to refund 5,7,8,9 ?

      Reply

  20. Mike says

    Safety Net Credit have agreed a decent refund with me in December but no sign of payment, they aren’t replying to emails and when I’ve just called they said they are unable to make refund payments at the moment and have no timescale for when they will resume. I’ve just read some articles from yesterday saying they are heading for insolvency, I’m guessing there’s nothing I can do here but sit and wait?

    Reply

    • Jonny says

      Personally, I’d still register with the small claims court as you have been waiting a long time, but it could be a fruitless task given they’re likely to go into Administration.

      They’re clearly still collecting loan repayments still off people so unless their bank account has been frozen I can never quite understand why these companies hold off giving refunds even if they’re likely to be insolvent within a month or two.

      Reply

  21. Lauren Brooker says

    Hey,

    I have a general question regarding an agreement I had with a company who have now gone into administration and I have no means or way or contacting them.

    I started an unaffordable claim with them and it never went any further as they stopped taking further claims due to administration. They then sold the outstanding amount which has now resulted into a CCJ. I have all evidence of the unaffordability and have sent this all through to the company who sold it on. My question is, is if I applied too the court to have the CCJ set aside on the basis that the company never responded to me fully with regards to my claim and the evidence quite clearly shows it was very unaffordable, would I have a chance in having the CCJ set aside and removed to allow me to clear the rest of the balance without the charges etc that have been added?

    Thanks
    Lauren

    Reply

  22. Kelly says

    Ive just seen this and was unaware i could ask for a refund / redress on Wonga, Payday UK, Payday Express and quickquid – am i too late?

    Reply

    • Sara (Debt Camel) says

      yes too late for all of those lenders.

      What other debts have you had – any credit cards, catalog or overdraft problems?

      Reply

  23. Rebecca says

    Hi Sara, I had a succession of payday loans between 2018-2019, getting a new one to pay another and obviously spiralling. Lending Stream kept giving me loans even though I was struggling to pay previous they’d given me. All I really want is them gone from my credit history so that it won’t go against me for a mortgage in the next year or so, as it’ll be 2 years before they start disappearing off of my file. I saw up above you mention “suppressing” multiple loans from one company, what does that mean?

    Reply

    • Sara (Debt Camel) says

      “Suppressing” is only relevant if the lender has gone out of business – unfortunately Lending Stream haven’t.

      How many loans did you have from them and did they tend to get larger? Were there any late payments on them on your credit record?

      Reply

      • Rebecca says

        13 loans in total (so embarrassed it got to that) all ranging between £50 and £200, I think they did go up to the £200 mark towards the end of the borrowing. Never missed a payment though. I had others payday loans from other businesses though!

        Reply

    • Sara (Debt Camel) says

      no they are long gone. That is why you can go to the CRAs and ask them to suppress the records

      Reply

  25. Diana says

    Could you tell me if Everyday Lending is a payday loan company – if so what’s the email to try to make an affordability complaint?
    Thank you

    Reply

    • Sara (Debt Camel) says

      no their loans are too long term to be classified as payday loans.

      Can you tell me when this loan started, as there are two different routes you have to go depending on this.

      Reply

  26. Diana says

    Thank you Sara, I’ve managed to get sketchy details from my relative who took out this loan. She thinks it was taken out less than a year ago, for £2,000. She seems to think it will be repaid in a year – currently paying £170pm so I’m not convinced that’s the term of the loan. She went into a branch of Everyday Lending in our local town to arrange it, and now can’t find the paperwork. She’d recently retired and it was to get her out of her overdraft – of course this additional payment has just put her further into the overdraft. I’m going to try to use your affordability complaint template to pursue her bank about the overdraft. Thank you for all the excellent resources on Debt Camel.

    Reply

  27. Paula says

    I received an email from Lending Stream stating that after a periodic review I am due £398 which will be in my account in 14 days. Looks genuine but wasn’t sure?

    Reply

      • Paula says

        No they had the right 3 digits for my bank account and said only contact if it is incorrect.

        I had a lot and had a claim a few years ago but I don’t think it covered them all. Thankfully I don’t have any payday loans now.

        Reply

        • Sara (Debt Camel) says

          well it isn’t likely to be a scam if they are putting money into your bank account and not asking you for the number.

          but is it sufficient? I think will have to look back at the previous claim details to find out.

          Reply

          • Paula says

            It was fully unexpected to be honest so I will take it as a nice boost for Christmas!

            Thanks for all your help with this website by the way. Over the years I’ve managed to get money back and put myself on a much better path. Very grateful!

  29. Ruth M says

    Hi Sara, I have an outstanding loan with Onstride Finance that is now with Lantern. I know I can’t make an affordability complaint against Onstride but is there anything I can do with the Ombudsman etc? I definitely shouldn’t have been given the loan and I cann’t afford to pay Lantern who are hounding me right now. Thanks in advance

    Reply

    • Sara (Debt Camel) says

      No FOS won’t look at an affordability complaint about this. It’s a shame you didn’t make it earlier. What to Lantern say you owe? Do you have othe debt problems?

      Reply

      • Ruth M says

        Just over £700. Yes, quite a few that (thanks to you!) I am in the process of submitting affordability complaints and getting things in some shape/order. This is small compared to some of my other debts.I do have two other debts with Lantern, one with Savvy which I have submitted an affordability complaint to and the other with Sunny which I believe has also gone under? Thanks

        Reply

    • Sara (Debt Camel) says

      if your debts are large then you should be looking at your other options as well as affordability complaints – have you talked to a debt adviser? Phone National Debtline on 0808 808 4000.
      Yes Sunny went under some time ago,

      Reply

  30. Lucy Rushen says

    Hi Sara,

    I still have a negative on my credit file for CASH ON GO LTD. I have no idea who these people are and why they are appearing as a negative on my account. It says “a default was recorded on your Cash on Go Ltd account 2018-08-09 an this is significantly impacting your credit score” but then it says “this will remain on your report and continue to impact your score until 2024-08-09”
    does this mean, after 2024-08-09, this will no longer have an impact and be removed from my score?

    Reply

  31. Jo says

    Hi sara I’m trying to make a complaint to wave credit card but having a lot of trouble contacting them I’ve emailed chetwood and also emailed them through the app but I’ve not heard back from either of them, do you have another contact email??or should I just go to the ombudsman after 8 weeks even if I don’t get an acknowledgement??any advice would be greatly appreciated.jo

    Reply

  32. Grant says

    wondering if anyone knows if the email add listed above for complaints for mr lender is still correct? complaintml@mrlender.co.uk, I checked on their website and cant see it listed anywhere, in their complaints section it says you have to write to them by post which is ridiculous, if anyone knows it would be appreciated, cheers

    Reply

    • Sara (Debt Camel) says

      that is the address for complaints Mr Lender has listed on the regulator’s register.
      It’s not on their website as they would prefer people didn’t know it!

      Reply

        • Grant says

          have just received an email from mr lender acknowledging they have received my complaint, a surprisingly fast reply

          Reply

          • Grant says

            Have just received my final response for my complaint to Mr Lender. They have partially upheld my complaint and are refunding me roughly 90% of the interest I paid on the 5 loans I took out with them + an additional 8% on top of this figure. I am happy with this so wont be taking it further with the ombudsman. Just thought id let the thread know about this conclusion, cheers

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