Have you had problems with payday loans? You can get a refund of the interest you paid on “unaffordable” loans.
It’s easy to ask for a payday loan refund using the free template here. This works if your payday loans were repaid or you still owe money.
Contents
What are “unaffordable” loans?
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
A loan is not affordable just because you haven’t missed a payment – if paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans. Payday loans are meant for short-term problems.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or your credit record showing increasing debts.
How much compensation can you get?
A typical payday loan decision by the Ombudsman is that the lender should refund all the interest you paid after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times, you can get a refund from just one loan.
Which lenders can you get refunds from?
Lenders include:
CashASAP, Drafty, Fast Loan Uk, Fernovo, Fund Ourselves (now in administration), Kabayan, Lending Stream, LoanPig, Mr Lender, Moneyboat, My Finance Club, QuidMarket, Savvy, TickTock, The Money Platform, WageMe.
See this list for payday lenders for a longer list and their email addresses to use.
You can make claims to lenders who have recently stopped lending. It is probably too late to make claims to other lenders who gave up more than a few years ago.
For larger loans there are better template letters to use on other pages:
- 118 Money, Everyday Loans/Evlo, Likely Loans/Finio, Reevo, Bamboo, Updraft, Lendable, bank loans and other long-term loans.
- Loans2Go – the worst loans in Britain!
- doorstep lenders and guarantor lenders,
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
If your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time. Winning a complaint then speeds up the DMP.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you have to go to the Ombudsman.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA or the Direct Debit to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
Start your complaint
It’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Find the lender’s email address for complaints from this list. If your loan was sold to a debt collector, you complain to the original lender.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
I am making an affordability complaint about the loans you gave me. You should never have given me these loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed and the rest of my credit record that my debt problems were getting worse. It was not responsible to continue to lend.
My credit reports would have shown all my other debts [include this if it applies: and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
Some ways to improve this
Add any other points that help you describe what happened to you. Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- “I had a gambling problem and your loans made this worse”.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large (say £800 or more), read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a difficult complaint to win. If you have borrowed twice from 5 leaders, that is much more difficult to win affordability complaints than having 4 or 5 loans from two lenders.
Sometimes a lender will offer you a small goodwill amount to give up eg £50 or £100 so if you only had one loan and it wasn’t large, that would be a bit of help.
Waiting for a reply from the lender
This email starts your affordability complaint.
The lender should reply to your complaint within 8 weeks. Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them. Don’t bother to send payslips.
This is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years, even if the account has been closed.
Lender rejects the complaint or makes a poor offer
If the lender says No or offers you a small amount, you may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman, where many thousands of people have won their payday loan complaints.
Give up?
Some lenders try to make your case sound bad when it isn’t. Ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications – see Lender says I lied for more about this;
- some loans were paid early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- loan size didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked closely;
- some loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think you should have more refunded;
- an offer to write off your current balance may sound helpful … but it may be very poor if you should get a cash refund as well.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an instalment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. If you aren’t sure, send the case and let them make an independent decision.
How to send a complaint to FOS
Put in a separate complaint about each lender. There is no limit to the number of FOS complaints you can make.
Send the rejections as they come through – don’t wait until all your lenders have replied!
FOS’s “complain online” option is easy and asks for the information to set up your case.
Attach:
- the lender’s reply.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed.
- your TransUnion Statutory credit report
- it doesn’t matter if you don’t have the credit agreements, FOS will get them from the lender.
What happens after you have sent a case to FOS
Your case will wait for the lender to send FOS their case file and then be picked up by an investigator/adjudicator who will make a decision on it.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you have been bankrupt unless your borrowing was all after your bankruptcy – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you.
- if you are in a DRO now, a refund of more than £2,000 may mean your DRO is cancelled! But many payday loan refunds are less than that.
More help
Ask a question in the comments below.
Don’t use a claims management company. They are expensive and often incompetent. FOS says individuals making a complaint have a better success rate than claims firms.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
debbie says
Hi Sara,
Please could you help? I had a number loans with Payday UK which I have now sent to the the FOS. My adjudicator has found in my favour for most of them which is good news however I’m trying to work out how the %8 should be calculated for the last loan which has an outstanding balance.
The loan in question was taken on 08/08/2013 for £800 I didn’t make any payment towards the debt and the following was added
13/09/2013 contractual interest £239.60 – 30/09/2013 £15 late payment charge – 30/09/2013 £141.84 interest charge and then from the 01/10/2013 to 22/10/2013 £7.88 per day (so 22 x 7.88 = 173.36)
From march 2013 I have been paying £5 per month towards the debt which was sold to BW legal in December 2016
So from my calculation they added a total of £569.80 to the original debt. This is what they have offered against this loan:
The customer has an outstanding balance of £1,213.42 which was sold to BW legal of which £413.42 (not sure where this figure comes from) was interest applied but not yet paid, we will. Therefore arrange for the remaining interest sum of £413.42 to be waived leaving the principal sum of £800.00 to be paid.
My question is should they not be adding the % 8 to these charges & interest and then taking that from the principal?
Thanks once again for the help
Sara (Debt Camel) says
So the only payment you have made to the last loan is £5 a month? Realistically 8% on those amounts will not add up to anything much – not worth arguing over that.
“The customer has an outstanding balance of £1,213.42 which was sold to BW legal of which £413.42 (not sure where this figure comes from) was interest applied but not yet paid, we will. Therefore arrange for the remaining interest sum of £413.42 to be waived leaving the principal sum of £800.00 to be paid.”
That would be fine if you hadn’t paid anything. But it isn’t taking into account the payments you have made, which should be reducing the principal remaining. This is the important bit to query.
debbie says
The interest sum does not add up, the actual figure is more like £570 but as they are agreeing that the loan was unaffordable should they not add on the 8% for the last 4 years and then deduct it from the outstanding balance?
Steph says
Hi All, my Sunny complaint was agreed at adjudicator level, and the money received in my account within 12 days.
They had 28 days, so relatively swift.
Thanks
Danny says
Hi Sara,
I’ve received a response back for Wonga today saying that they settled my complaint in February 2016 and if I’m unhappy with the settlement to contact the ombudsman. My previous complaint to Wonga was not an irresponsible lending complaint, it was a complaint about Wonga chasing me and calling me 5 times a day for a remaining £14 balance which I was advised over the phone I should not have to pay. We settled that complaint with a £20 for the poor service. Is that likely to affect my irresponsible lending complaint? Back in February 2016 I wasn’t even aware that I could complain about irresponsible lending from payday loan providers. I’ve worked out that I’ve paid Wonga £2400 in interest and charges since 2010, and all of the loans provided were unaffordable in my opinion.
Thanks,
Danny
Sara (Debt Camel) says
No it shouldn’t affect your complaint. I suggest you go back to Wonga and say you are making an entirely different complaint about a lot of loans, the previous settlement for poor service for one loan is irrelevant. If Wonga still refuse to consider it, send it straight to the Financial Ombudsman.
Robert Anderson says
If I’ve told the loan company different figures and that it was to sort debts out but I gambled it have I got no chance?
Sara (Debt Camel) says
If you borrowed from the same lender repeatedly, then they should have realised that there was something wrong with your figures and enquired more or stopped lending. See https://debtcamel.co.uk/payday-lender-says-lied/ which looks at this in more detail.
I think you may find https://debtcamel.co.uk/gambling-payday-loan-refunds/ interesting as this looks at some examples of payday complaints and gambling.
Darren says
Just off the phone to the adjudicator regarding my Express Finance complaint. Got a good result (was £35 less than what I was expecting)
It was mentioned the option of passing to an Ombudsman but for the sake of £35 I passed on this – got told that it will take about 6 months to see it through if I chose to do this.
Just a heads up on those looking to be assigned an Ombudsman that it will take a while but don’t let this put you off. Everything will work out in the end!!
Amyrue says
For anyone who has pay day loans from Payday UK that are over 6 years old please don’t give up. I complained to Payday UK at the end of January this year and they took the full 8 weeks to respond with a denial of any irresponsible lending on their part. I had pay day loans with them every month from 2007 until 2013 (awful debt spiral I am not proud of ). Having read the helpful advice on this website I proceeded to submit a complaint to the Financial Ombudsmen Service – but I honestly wasn’t expecting to hear anything for a very long time. Surprisingly, I got an email from the adjudicator 2 days ago advising that Payday UK has agreed to pay back all the interest plus 8% from my 2nd loan in 2007 though to the last loan in 2013. This is in line with the guidelines as advised by the adjudicator. I have agreed to this offer and am waiting for Payday UK to send a breakdown of the offer and make the deposit. (Does anyone know how long this usually takes?)
Thank you Sara for the helpful templates and platform to share knowledge and experience in this area.
Marie says
Hi,
It’s been a while since I have been on here, have been waiting patiently to hear back from Ombudsman. Today out of the blue I have received an email stating that PDUK would like to make me an offer on my complaint in full and final settlement. They wont look at claims before 2007 but as there were only 2 in that time frame I am not going to argue with that.
They have agreed to offer you a refund of charges and interest on loans 2 – 27 plus 8% interest. They have also said that they will remove any negative information from credit file associated with these loans. They haven’t sent a total, but I am definitely pleased with that.
Stick with it…I had sort of forgotten about this so it’s cheered up my afternoon.
I’ll hopefully hear from the others in due course!
Thanks for all of your help
Andrew says
Anyone had any success with 118 money
Tom c says
Hi andrew i had some success with 118 money they removed all of my interest plus 8% from my loan so that instead of owing 4500 i now only owe 650. Hope that helps.
John says
I have received notification from Lending Stream that they are willing to waive all of the interest and charges on the 9 loans I had taken out. This takes over £700 off the total amount owed.
Here is the response:
This is in reference to your recent correspondence.
We have reviewed your accounts and would like to share our findings. You borrowed nine loans from Lending Stream where five loan accounts have been closed successfully and four loan accounts are still outstanding.
*main body removed*
Resolution:
While we confirm that the affordability checks were performed with due consideration on the approval of all your loans, however, considering your circumstances, we are ready to extend our support in clearing the debt and waive the interest and charges incurred. Hence, the remaining principal balance to be paid will be £1214.40 (Amount Borrowed – Amount Paid) in total. To clarify, the total waiver would be £719.36.
We find it worth mentioning that the reduced balance (£1214.40) can be paid in a full one time payment or in an affordable payment arrangement.
I think this is a good start but wonder whether to take it a step further. If admin can advise that would be great
John
Sara (Debt Camel) says
Do you agree with the numbers quoted for the last four loans – how much did you borrow? have you made any payments? Have any of these loans been marked as defaulted on your credit record?
The first 5 loans – how much interest did you pay on them?
peter wilkinson says
hi all, ive had a offer from 247 moneybox to settle my oustanding balance of around £1900 , after only 2 days of sending the complaint email.
what are peoples experience of 247 moneybox?
is this a good offer?
Sara (Debt Camel) says
It good be a good offer, it could be pretty poor…
You have one loan outstanding? How much did you borrow on this last loan? Have you made any payments to it? has this loan been marked as defaulted on your credit record?
How many previous loans did you have with them? Do you know how much interest you paid?
C says
Yayyyyyyy……money just hit my account from QQ, thank you all so much xxx
(no loans over 6 years)
I settled for £3455, i know I could have got more if I went to ombudsman but to be honest this will pay my a lot of my debts off. I was very happy with this.
Got 247 moneybox and wageday advance in the ombudsman queue as they didn’t respond to adjudicator, thats about another 2000 to come back x
Gary says
Hi there, I received my final response from Wonga today stating they will not uphold my complaint based on the 22 loans taken out over a 2 year period. My main point of the complaint was that they allowed me to take out loans on a rolling month by month basis every month which I assume is irresponsible lending. The response letter only mentioned unaffordable lending. I always paid my loans on time and in some cases early.
Is there any point in calling wonga to complain about there final response not upholding my complaint. I’m not after a huge refund of all my interest, I just want a fair resolution. I’ve called and complained already and attempted to esculate this to a manger but none were available. I am wasting my time complaining to wonga in hope of an offer after a final response letter?
Thanks
Dan says
My experience has been that a final response is a final response – I’d just submit the complaint to the FOS
Stuart James Anderson says
So I have just received the following response from Sunny at the 7 week mark:
“You feel we did not carry out appropriate checks to ensure you could afford your loan and that we lended irresponsibly. Your complaint regarding the affordability of your loans I have reviewed the account opening procedures at the time. We conducted creditworthiness checks, we assessed your ability to make repayments which would fall due under the proposed agreement and we considered how you were managing other debts at that time. Based upon these checks it was considered responsible to advance credit to you. I am unable to uphold your complaint.
Regarding the affordability of your loans I have reviewed the account opening procedures in place at the time. I am able to inform you that we conducted creditworthiness checks, we assessed your ability to afford the repayments.. Based upon these checks it was considered responsible to advance credit to you.
I am unable to uphold your complaint. Initial assessment of your application accounted for some of the adverse information held at the credit reference agencies and as a consequence you were offered a small amount of credit relative to your stated income. I will however write off £25.00 from your largest outstanding balance”
Dan says
That is, word for word, the response I got from them.
Off to the FOS…..
Valentin B. says
Hi, Sara.
Thanks for great job that you doing. I wrote a formal complaint to Wonga 7 weeks ago and I got a letter from them. They owe me 2477£. Few years ago I have moved to home country (Lithuania) and my UK bank account is closed. I have accepted their offer and have asked to send money to my nominee account (friend in the UK). Today I have contacted them via live chat to confirm that they have got details. And they have said that they can’t transfer money to someone else. Few months ago I had small refund from them (technical problems as they called it) and it went to my friend account ant everything was fine. Now they are saying that it’s different thing and they can’t do that. For example I had same situation with refund from HMRC and money went to my friend account without any questions. Do they have the right to refuse make payment like this? They also said that I can’t use Online banking systems like Payoneer or something like that. Is there any laws that can resolve this issue? Thanks for help
Sara (Debt Camel) says
Ask them how to suggest a way around your problem. If they send you a cheque in pounds, could you pay it into your current bank account? If that doesn’t resolve the problem, ask the Ombudsman what you should do.
Aaron jackson says
Just had an email from my adjudicator stating that she thinks the 50+ wonga loans I taken out within 2 years were AFFORDABLE. Yes you heard me right, AFFORDABLE.
If anybody could afford to get through life with ease, they would not have had to of taken out 50+ wonga loans over 2 years.
I am so disappointed and I’ve lost ALL faith in the FOS.
I have replied with my expenses – even though I have explained my expenses already anyway.
She also states on the letter that the ombudsmans decision isn’t really going to be any different.
This is a complete joke my bills left me with very little…..
lets just say I got paid £1400 a month.
All my outgoings were £850…….
I was borrowing over £1200 a month (£300 a week)
I must have the worst adjudicator EVER
Sara (Debt Camel) says
If she doesn’t change her mind, send it to the Ombudsman. The adjudicator letters always have that line which says the ombudsman isn’t likely to reach a different decision – just ignore it with a strong case.
Joel says
Same for myself, i had 16 loans with myjar, one after another and adjudicator deemed it affordable. It went to ombudsman
Jemma says
I’ve had 84 loans from wonga since 2014. Added all interest & fees, comes to £804 altogether.
I had an email from the complaints manager to give him a call today.
He said they will uphold 41 of the loans as they should have picked up very early on that I was reliant on them. They have offered me £475 all in, to settle this.
Now £475 is a huge deal to me & would get me out of the vicious circle.
However, what are people’s opinions on passing this on to the FO? Is it a long wait? Do I just accept or do we think the FO / adjudicator would get me more? (Enough to be worth waiting a little longer)
Thanks :)
Shannon says
Surely if you have had 84 loans with them the interest and fees would be much higher than £804???
I have had 29 loans from them and my interest and fees is running into the thousands.
Jemma says
804 is just what I worked out from looking at my history. Please don’t say I’ve done it wrong & have paid a lot more than that!
My loans weren’t big ones. Some of those being top ups too.
They are upholding on 41 of the loans & said interest & fees on those 41 came to £444.
Vickie says
So here’s me cocker hoop because WDA have agreed to pay me the interest on loan 2-23, brilliant as I only had 23 in total – I accept their offer, send my bank details in an email as requested and now 7 days on I’ve heard nothing. I’ve emailed them again today but nothing back. Anyone have a time structure when they may pay out?
Maureen says
They paid me within 48 hours after I supplied the bank details
Vickie says
Quick update. WDA have now put my refund in my bank. If only the others were that simple! It does at least give me some hope for the others, considering CFO went bump and didn’t receive anything from them at all. Thank you everybody for your continued support and helpful comments.
Baz says
I have struggled with det since I started working my first real full time job, I took loans out from wonga back in 2010 which rolled for several months before defaulting on them, since then I have been in this circle, end of 2015 I was in a serious relationship (now my wife) I was currently borrowing from uncle buck, sunny, MyJar, which was all unaffordable, and my wife (fiancée at the time) was applying for loans to cover my loans, it got to the point that my loans where so unfordable I defaulted on them all, I ended up getting credit using my wife’s name to live and get through the months, should I declare this to companies when submitting my complain? Or if it goes much further the ombudsman?
Sara (Debt Camel) says
A complaint to Myjar, say, should be mostly about the loans you took from Myjar. But do give a description of your general situation, yes.
You can’t complain about any loans you submitted in your wife’s name – she will have to do that.
simon says
Hi Everyone and Sara,
Please could I have some advise, I have a complaint in with the FOS adjudicator against CarCashPoint for 3 log book loans, the adjudicator has recommended a refund off all interest and charges on loans 2 and 3, but CCP have not included some charges and have said the following:
02/12/2015 Repossession Admin Fee £150 default fees relating to repossession instruction and process per signed terms and conditions of loan
02/12/2015 Vehicle Repossession Cost £300 recovery company cost per signed terms and conditions of loan
11/02/2016 Fees Paid £222 repossession / default fees
My question is, as these say Fees not charges are they right to not refund these or should I push for them to be refunded as well and send it to the Ombudsman if they dont?
Thank you
Simon.
Sara (Debt Camel) says
How much are they offering as a refund?
Have CarCashPoint accepted the adjudicator’s decision but aren’t including these fees/charges because they think they don’t have to, or are they making you an offer as an alternative to the adjudicator’s decision?
John says
Do you agree with the numbers quoted for the last four loans?
– Yes, they are accurate to what I lent from Lending Stream.
How much did you borrow?
– 9 Loans in the following amounts – 200, 200, 100, 100, 100, 100, 100, 600, 550 = £2,050
Have you made any payments?
– Yes, I have paid a total amount of £966.
Have any of these loans been marked as defaulted on your credit record?
– No they are not defaulted but they do show that the payment terms have changed
The first 5 loans – how much interest did you pay on them?
– By checking my account history I paid £130.40 in interest on the previous 5 loans
Sara (Debt Camel) says
Then that is a full refund. They haven’t included the 8% interest on the earlier loans, but as they are offering to refund on all of them and as the 8% interest won’t be much money, it’s not really worth bothering about this. Good result!
simon says
Hi Sara,
They have offered £676.97 which is correct for the interest and charges on loans 2 and 3 minus the charges they say they wrought off. The adjudicator’s decision was to refund the interest and charges for these loans so technically they have agreed to it but seem to not want to refund the ‘Fees’ as they say they are in the terms and conditions. Im annoyed by this as they were to do with repossession of my car which they did when I defaulted but as the adjudicator has said loan 1 was affordable if they hadn’t lent to me I would have paid that loan and not lost my car?
Simon
Sara (Debt Camel) says
Have you told the adjudicator they aren’t including these? I don’t see the fact the fees are mentioned in the T&Cs is relevant… so is interest!
simon says
Hi Sara,
Thank you, I have mentioned it to the Adjudicator and she has re looked at it now and agree they should be included. She has advised the company of this and will send to the Ombudsman if they dont agree to it.
I will let you know what happens. Thank you for the help.
Simon
emma says
Hi Sara / everyone
6 weeks in and qquid have upheld my compliant for 2/17 loans and offered £702 . Do you think it’s worth replying to their final resolution dept to see if they will increase the offer or go straight to the ombudsman . I will still owe them 400 on a outstanding loan if they deduct the £702 but unsure of whether to accept
Sara (Debt Camel) says
2 out of 17 loans is one of QQ’s typical poor offers. I suggest you send it straight to the Ombudsman. If they were offering on say 10 out of 17, it might be worth trying to get them to include a couple more, but only 2 is so very far from a good offer it’s not worth trying in my opinion.
Jay says
After a bit of advice,
I had a loan from 118 money and subsequently repaid it early and then a month later I borrowed again but, this time they charged me an APR of 169.9% for £1500 over 24 months I’ve since had to take out payday loans with wonga , Drafty etc I also have a £5000 loan with everyday loans and the total interest for that loan is over £10000, can they really charge me that much? I paid off my debts with the everyday loan but have since fallen back into debt because the payments are so high….. also on the 118 website it’s says that the highest APR they charge is 99.9% and have found nowhere on there website to suggest it will go higher and had it confirmed via ‘live chat’ with one of there advisors and took screenshots of the conversation……… surely this is false advertising or even fraud? What can I do?
Sara (Debt Camel) says
Their website says “Representative example: Amount of credit £1,800 for 24 months. Interest rate: 71.3% pa (fixed). 24 scheduled monthly payments of £142.65. Total amount payable: £3,423.67. Representative 99.9% APR. Rates from 35.9% APR – 99.9% APR fixed.”
The problem here is the little word “fixed”. A fixed rate of 99.9% is a much higher APR… See http://www.moneysavingexpert.com/banking/interest-rates#FLAT which explains Flat rate interest – the same as fixed.
So you won’t be able to complain you have been charged more than the maximum their website suggests. But if the loan is “unaffordable” you may be able to complain about that, as for a payday loan.
But how much do you owe in total at the moment? It sounds like a lot…
Dave says
Had two complaints picked up by an adjudicator today, and had his findings back within a few hours of picking them up!
He’s recommended that Payday UK (MEM) refund interest and charges on all of my loans.
How likely are they to agree with his findings?
Sara (Debt Camel) says
They don’t reject everything and (anecdotally) they seem to have got a bit better recently. If they don’t respond, they may later make you an offer (or even several increasing offers!) whilst it is in the Ombudsman’s queue.
Caroline says
Hi
I have taken out in excess of 50 loans over a 2 year period (totalling £38k) and a second charge mortgage for £20k. I have sent all of these details to the FOS adjudicator who is sifting through each one gradually. Last week I got diagnosed with Cyclothymia disorder (a form of Bipolar) and want to write to my current creditors to advise of this but could do with some advice on the wording so as not to appear that I have any entitlement…can you help at all?
Many thanks
Sara (Debt Camel) says
Hi Caroline,
telling your creditors about your diagnosis is a good idea. All lenders these days have policies on handling people with mental health problems so your information should be taken seriously and treated confidentially.
I would keep the letter fairly short – how long you have had the problem, when you were diagnosed, by whom (was this a hospital clinic?) and then say a bit about how this tends to affect your decision making (some people with that sort of condition find they are more prone to excessive borrowing when they are on an up-swing. A few spend more when they are depressed).
If you have already put in a complaint or asked for a repayment plan or something, ask the lender to add this information about your health to your case notes. I think it’s a good idea to say that you would like them to treat you as vulnerable as your condition makes it hard for you to make good money decisions.
Sam says
Hey,
I began a complaint with Cheque Centres back in November, for 50+ loans over 4 years, a couple dating before the 6 year cut off. It went to the FO in February and since then I have only had one email asking if I want the loans before the 6 year cut off considered too, to which I said yes. This was around 2/3 months ago. Has anybody had experience of this, and am I likely to get a decision soon? I’m a bit worried as I was unable to submit bank statements as it was an account I no longer have access to, so this may go against my case. Thanks.
Sara (Debt Camel) says
A lot of people with older loan complaints have a similar situation. I suggest checking in with the FOS every month or two to enquire if there is any progress being made.
Carly says
Just wondering if I have a case to complain about? Been reading the comments but I don’t know where to start.
In total Ive had 17 Pay day loans from July 2016 to date, 11 of which have been paid back in full and on time so 6 are still outstanding to be pain in the next few month.
Total Borrowed on the 11 = £2809 and I paid £371.93 in interest = total £3180.93.
Total Borrowed on the 6 outstanding = £1504 and the total interest when I pay them off will be £556.63 totalling £2060.63
Ive had a few issues this past month in my personal life which has resulted in getting the extra 6 that are outstanding, car broke etc.
Out of the 17 Loans 9 have been with Wonga 1 was in June last year but this year due to unaffordability ive been paying them off and getting another one a couple of days later, so ive had one in Jan, Feb, March, April, May, June and now one outstanding in July. which has also resulted in getting the other loans from other companies. I have never missed a payment and don’t intend on doing so but I feel it will happen if I have to keep borrowing after paying back at the end of the month.
Do I have a case and where do I start :)
Sara (Debt Camel) says
You definitely have a case against Wonga.
I’m not sure how often you used any other lender? It’s hard to win a “one loan” case if it has been paid, but it’s well worth trying with the 6 that are outstanding because with these the lender will often (not always) remove the interest from the amount you have to pay back, which should make your life much easier.
“I have never missed a payment and don’t intend on doing so but I feel it will happen if I have to keep borrowing after paying back at the end of the month.” Start by telling all your current loans that you can’t repay them. You have to end the cycle of repaying then borrowing again because the repayments left you too short of money to manage.
The order to do things is:
1) cancel all CPAs with the lenders with your bank
2) tell the lenders you can’t afford all the repayments this month. Offer an amount you can afford, even if this is a lot lower. As you have so many lenders, it may be a lot easier to hand this over to a StepChange to do on your behalf
3) put in affordability complaints.
Pear says
Update on my QQ complaint: QQ denied any wrong doing and offered a goodwill gesture, I declined and went to FO. Adjudicator contacted me when he picked it up and he said before he had looked at it QQ had made an offer to refund interest on last loan totalling £1200, I asked him to look at the complaint and he decided loans 2-8 should not have been given. QQ disputed this and back with their original offer but with 8% added. I have declined this and told him I would only consider an offer of loans 3-8 with 8% interest. Does anyone know what they are likely to do now? I am expecting to have to go to ombudsman.
Sara (Debt Camel) says
QQ are one of the firms that do make offers whilst you are in the Ombudsman queue. This was one person’s experience:
“QQ offered me £150 as a goodwill gesture. I rejected this. The adjudicator found in my favour. QQ rejected the adjudicator’s view however they kept increasing the offers from £2000, to £3800 to £5900. I rejected them all and waited for an Ombudsman to review. The Ombudsman agreed with the adjudicator and I received just over £8500 back.”
Your offer that you would take 3-8 sounds like a sensible compromise to me…The Ombudsman queue seems to be moving a bit faster at the moment too so as you have a big claim here, I suggest holding on unless QQ accept your offer.
Maureen says
Adjudicator has today found in my favour against my jar for loans 13-26. My jar made me an original offer of the last 15 loans which I rejected. So adjudicator has said they repay interest on loans 13-41 plus 8% interest and remove from credit file. Has anyone had My Jar refuse adjudicator decision and go all the way to ombudsman. This has been going on since end of Feb! Should be about £2000 if I’ve calculated correctly. I told them to forget the first 12 as they were over 6 years and only £100 loans at that time so not a lot of interest paid. This would be another one down….four to go but long wait for them as all over 6 years, QQ, cheque centre, Wonga and Payday UK. Not even had any update on those yet, was waiting to see how successful this smaller on with My Jar was first.
Anna says
Hi Sara
First of all thank you for this page . After just few weeks fromi initial complaint Wonga made an offer of £960 which I accepted and money was in my account the next day. Its a different story with Sunny. After exactly 8 weeks they responded they cant uphold my conplaint. Last Tuesday I filed the complaint with Ombdusman but never heard anything afterwards, no emails, nothing. Is there something I should do???
Ross says
Hi Anna,
You will receive acknowledgment of your complaint via post, not email. You can ask for all further communication to be done by email, if you prefer, but it’s statutory procedure for the FOS to reply to the initial complaint via post. They’re extremely busy, with these type of complaints, at the moment, so there may be a little delay. However, if you’ve done it online, then they will definitely have it.
MH says
Have people been getting emailed responses off adjudicators or posted letters?
Ross says
Hi MH,
When you first submit your complaint, it gives you the option to have communication via email or post. Did you submit your complaint online? In any event, you can contact your adjudicator, if you’ve been assigned one, and ask them to contact you via your preferred method (email worked better for me, and is quicker).
Marty says
Hi
I have today sent my complaint about paydayuk to FOS using the online complaint. I was expecting to get an email from them confirming receipt of the complaint but did not get one. I assume that is normal? Also I am expecting to be asked for bank statements for 6 years, I bank with nationwide so do I just phone to get these?
Lee says
You will get an acknowledgement to online complaint form and case in about 2 weeks time atm as just had one back myself. They will then give you a reference for your case.
In the meantime get a copy of your credit report off noodle it is free. Also get bank statements going 3 months back from your first payday loan ever taken out to present either get them off internet banking save and email them in when you get you receive your letter or request them all by phoning your bank – can take up to 10 working days and maybe slight fee of £5 for printing & posting.
You can then either email this information to financial ombudsmen quoting the case reference the FOS will provide in their case conformation in due course, if not send to Financial Ombudsmen, Exchange Tower, London in post. And clearly ask for all paperwork you send to be scanned and linked to your original case ref.
You will only need to provide a credit report and bank statements once. As if you have anymore payday providers they will look at these copies attached to the first case. Just Make sure if you do anymore cases you clearly put on online compliant form that credit report and bank statements are attached to your original case ref and quote it etc.
anon37 says
Hi all, I submitted a case to paydayuk for irresponsible lending. I mentioned that i also took out other payday loans including payday express. I received acknowledgement of a case for paydayuk and payday express separately. Do i need to reply back to the payday express email with the reason why i am complaining as i only originally complained about paydayuk?
I was going to raise a complaint against payday express anyway.
So far received the standard we are not obliged to supply a sor etc.. So i have replied stating i will pay £10 for a SAR asking what the procedure is. No reply as yet….
Ross says
Hi Anon37,
You need to treat these complaints as separate ones, even though both companies are owned by the same parent company. Don’t worry too much about the SOA’s. if, and when, you have to send your complaints to the FOS, they WILL have to provide these for them. My adjudicator forwarded them to me, after they sent them to him. They’re really awkward just for the sake of being awkward, hopIng you may just give up and go away.
Tom says
Hi, has anyone tried/had any success with the company “TM Advances”?
Sara (Debt Camel) says
I have only come across them once, in connection with a customer who had a major mental health problem and eventually they agreed to remove interest from the balance outstanding. That wasn’t an affordability complaint.
But the rules are the same for all lenders, and their interest rates are horribly high, so if you think you can show a) that you repayments were unaffordable for you AND b) that the lender should have known this before lending to you (probably because there were very recent problems on your credit record? not just payday loans, but defaults, debt management, CCJs that sort of thing) then put in a complaint.
Carly says
Hi, is it frowned upon when providing bank statements where there are gambling transactions? And will it go against you or in your favour?
Lee says
No Carly more likely to go in your favour.
My 10 complaints with different payday providers is regarding lending excessively which helped fund my gambling addiction / Illness.
This is part of your compliant . Excessive amount of loans given to you in short period of time indicated a problem they should of identified after a short period.
Then another reason not conducting proper credit checks. Identifying your other payday lending / maxed out credit cards, always in an overdraft situation etc.
Not requesting bank statements.
Constant defaulting or setting up payment plans with providers.
Use as many of these reasons as apply in your compliant.
Would bullet point relevant reasons like I did on all of mine.
Good Luck
Tom says
I received this email back from sunny, however I am confused as I didn’t complain I just asked for my history of loans, should I do anything from here?
Thanks for your email,
Your information request is being processed and your complaint has been raised.
We will need time to process your complaint and you will receive a final response within 8 weeks as per the guidelines from regulators.
After this point you may forward your complaint to the financial ombudsman service should you wish to do so.
kind regards
Sara (Debt Camel) says
Hi Tom, Have they sent you the list of your loans? If they have, you can now use that to write a full complaint Say at the top of this that this is more information for your complaint which you started on dd/mm/yy (the date of your email asking for the list of your loans.)
If they haven’t, I suggest you reply saying you will be able to send them more details when they give you the list of loans that you asked for.
Andy says
Hi all, has anyone had any dealings with 118 money or safteynet , and if so any outcome
Thanks
Susan says
I did with safety net cleared my balance and paid me over £2k that was after I rejected there first offer of just clearing some of my balance
lucy says
Safety Net were one of the easiest ones to deal with, i rejected two of their offers but they cleared my balance of £750 and refunded me £490.
Good Luck
Sara (Debt Camel) says
A few people have won cases against 118 money. These can be harder because there is none of the “repeat borrowing” you get with payday loans. But the loan size is usually a lot more. You need to show that you couldn’t afford the monthly repayments AND 118 Money should have realised this – usually from RECENT problems on your credit record.
Safetynet Credit is often one of the easiest cases to win. They could see your bank statement so they should have known what was going on if you borrowed from them for a prolonged period.
joanne says
So glad we found this page we had 33 loans with Wonga 10 of which were over 6 yrs old gave them 8 weeks to respond to my original complaint they denied any wrong doing so went to FOS and last week my adjudicator ruled in my favour from loan 10-23 and all interest charges rollovers should be refunded (this took about 6 weeks) and today they came back with their response on the last day they had to respond and they offered £2108.00. More than happy we could of gone for the other 10 loans but would of took a while longer and we need the money now so we decided to accept all in all from my first letter to their offer it took about 4 months but worth it.
JY says
Hello, I’ve had to take out payday loans in the past and I’ve got a couple of questions to ask if anybody could possibly help me before I submit a complaint…
– first question, does it have to be more than a certain amount of loans you’ve taken out before you can complain or can it be a single loan?
-secondly, if I’ve provided information at the time that is wrong for example a monthly pay of £1800 instead of £1600.. will they say it’s my fault there for not entitled to any refund?
Thanks for any help, great website!
Sara (Debt Camel) says
It is easier to win a complaint where you have had a a lot of loans from one lender. people have won complaints where there is just one loan – usually these are where there was a balance outstanding so instead of a refund, the lender removed the interest from the balance.
If you provided wrong information, you can still win a complaint if you borrowed a lot from the lender. But if there were only 1 or 2 loans, the Ombudsman is quite likely to decide the lender couldn’t tell the loans were unaffordable so you won’t win.
daniela says
Hi Sara,
After a bit of advice please, i had an account with Avantcredit for which i requested an SOA. They have sent me one and straight after they started investigating my complaint, which they didn’t agree that the lending was inadequate. I’ve received the reply from them on the 26/06/17 then yesterday (sunday 23/07/17) i get this email from them, please see below. What do i do in this instance about my complaint, can i still take it to the FOS with Avantcredit being the lender or the other company? Many thanks in advance
Sara (Debt Camel) says
No it’s not too late
If you have other complaints where you still owe a balance, you should think about going to the FOS sooner rather than delaying these!
Paul says
If the financial ombudsman saw the borrowing I had done, they would have a field day. numerous loans with at least 22 payday loan companies, which isn’t clever at all. some loans were rolled over or deferred, which adds more interest to the loan. I even had 3 loans at the same time with lending stream.
Jamie says
Hi all.
Just got my bank details statement and came across a company called Fortress Group. Anyone know who they are?
Sara (Debt Camel) says
They are another part of the Sunny / Elevate group.
Hayley says
I put in my original 1sr email back on 6th June to wonga, quick quid, payday express, payday uk, the money shop and provident. So far I have had a response from all saying the complaint is being investigated but the only statements I received was from wonga, quickquid and provident. The 8 week period comes to an end next week so hoping I get a response from at least one of them soon as preparing to go to the FOS. I checked my credit report and looks like payday uk/ express and the money shop did a search on me on the day I sent the original 1st email. Has anyone else experienced this and is this normal? Why would they do a credit check on me? Any advice would be appreciated.
L says
Hi just wanted to see if anyone had dealing with money hive and what they are like as a company
Sara (Debt Camel) says
I don’t remember anyone mentioning them. They look like a run of the mill small lender. Just put in a complaint, same as any firm!
The Hitman says
A few years back I had a wonga loan/balance that was cancelled in full (around 2k).
Has anyone still claimed a refund from Wonga?
Sara (Debt Camel) says
lots of people have had refunds on previous loans.
I suggest you think of the write off as being the first part of any compensation you might get. If you borrowed a lot before, it’s still worth complaining – but with a 2k write off, it would have to be more than just a few loans!
Steph says
The adjudicator who looked in to my QuickQuid (11 loans) and Lending stream (1 loan) accounts contacted me today to advise that both companies have rejected his findings, so both have gone off to the ombudsman…
Quick quid did, however, increase their previous offer. So far they’ve gone from £350 to £2,100 and now £3,000. I’ve rejected each time as I paid around £6,500 in interest alone, and that’s without any allowance for 8% interest added on top…. adjudicator ruled 8/11 loans as unaffordable, I would have happily accepted this, however, QuickQuid seem to be being their usual awkward selves …. fingers crossed I get a good result at ombudsman level, however long that may be.
Has anyone heard of any instances of an ombudsman reducing the proposed number of unaffordable loans found at adjudicator level?
Chris says
So I heard back from the adjudicator today. I have a total of 6 complaints outstanding and I started the process in May. Each company have rejected my claim and they have all gone to FO
So the adjudicator ruled that 11 of the 30 loans I had with Wonga were unaffordable. Not ideal but still a result. Just waiting to hear from Wonga.
The main thing is thanks to a mate that pointed me in the direction of this website I’m pay day loan free for the first time in 6 years! So even if I only get a few hundred pound, that’s the main thing
Sara (Debt Camel) says
Is there a good reason why only 11 loans were considered unaffordable? there could have been large gaps between a lot of the loans, or the others could be much smaller say?
if you don’t feel the decision is fair, you can take the case to the Ombudsman. Ignore the bit in the adjudicator’s decision saying the Ombudsman is unlikely to reach a different conclusion, that is a standard sentence they all say.
Claire says
Hi guys, how do you know if your complaint has been picked up by an ajudicator, will they contact me? And how long do these things usually take to resolve.
Thanks for any advice.
Sara (Debt Camel) says
The adjudicator will get in contact with you.
It’s hard to generalise about timescales, as it depends not just on the length of the queue at the Financial Ombudsman but on how quickly your lender responds to the FOS about your case. I am assuming here that you have sent in your bank statements and credit record. And that you don’t have any loans that are over 6 years old.
Recent complaints seem to be being picked up by an adjudicator after about 6 to 8 weeks. From there it may be another couple of weeks until the adjudicator reaches a decision. Then the lender is given a couple of weeks to accept/reject – sometimes they are given extensions on this. If they reject it goes to the ombudsman, where the queue can be very slow but some new cases seem to be going through in about 2-4 months.
Ombudsman cases tend to get talked about a lot here because the ones that are resolved earlier just result in fewer comments… it may seem as though most complaints go to the Ombudsman but that isn’t the case!
Katrina says
Update on my Payday UK complaint with most loans over 6 years. I sent this compliant off in January, PDUK rejected complaint and told me would not even look at loans over 6 years. I sent to FO and have not heard a thing since, when I chased just got told it was with the jurisdiction team, was tempted to tell them to leave loans over 6 years but as most of them were over this time thought I may as well leave it. Glad I did, just got an email from adjudicator saying PDUK have offered a refund on 2/3 of my loans (18 in total with my deferrals) and if I accept I have 6k on its way to me which I think I will be doing. This offer includes many loans from 2009/2010.
Other updates:
My Lender – settled direct
Lending Stream – in queue for ombudsman since feb/march after adjudicator ruled in my favour and they disagreed
Wageday Advance – Same as above
Payday Express – They eventually agreed with adjudicators findings and received 4k
Quickquid – settled with them after adjudicator involvement 2.3k
Started the process in January and nearing the end total refunds should come close to 20k. Happy is an understatement!
Steve says
Hi Sara,
The adjudicator upheld 5 loans against WDA but they only accept 2 so It’s gone to the Ombudsman.
Do WDA have a history of increasing their offer during this waiting period?
Thanks
Steve
Andy says
Drafty, I think they are part of lending stream , but have credit line instead of a loan service, currently paying £48 month off the £650 I owe but but most is intrest, I have requested a SOA from them with no reply
Jampanda says
I’ve also got £500 credit line with them. Has anyone made a complaint?
Sara (Debt Camel) says
yes, people have had refunds from Drafty – not many, they aren’t often mentioned.
Mike says
I have just received my SOA from wonga, can i claim back fees or it just interest?
Thanks
Mike
Sara (Debt Camel) says
Claim is for fees and interest. Basically, the idea is that they should only get repaid the money your borrowed – because they shouldn’t make any money from irresponsible lending.
MH says
Hi Sara
I got this of an adjudicator today in relation to a satsuma loan but looks like he’s also looking at my sunny loans (22 loans, usually 3 open at once for 2 year period)
I’m a bit concerned over his comments in relation to Sunny, I’ve asked him to clarify what he means, what do you think??
I’m currently looking into your other complaints with Sunny and Payday UK and whilst doing this I can see that Sunny have provided credit information from March 2015 to April 2017. Having reviewed their credit checks (with Experian) from June 2015 and September 2015, I again can’t see anything that I think would’ve raised a concern (e.g. no defaulted payday lending accounts)
If you’d still like an ombudsman to review this, I will progress the case accordingly for you.
Kind regards
Sara (Debt Camel) says
Do you also have a Payday Uk case? Have you checked your Experian credit record over this period, see https://debtcamel.co.uk/best-way-to-check-credit-score/ for how to this for free.
MH says
What would I be looking for? I’ve downloaded my noddle.
I actually don’t, I was confused til I got this reply from him:
Correction, I’m looking into your complaints with Sunny and Pounds to Pocket*
Apologies for any confusion.
I just feel regardless of whether there was ‘credit record checks’ repetitive lending over that period is irresponsible and surely he should see that. The last thing I want is it in the queue for the FOS it my biggest claim; typical :-(
Sara (Debt Camel) says
You are looking for “problems” that are showing on your record which would have happened during the period you were being given the loans. Defaults or missed payments.
Also get your Experian report, as that may be what Sunny would have checked
You are right that repetitive lending by itself should have shown you had problems. Go back and say this to your adjudicator.
Jamie says
I should hear back from my Quick Quid complaint this week as it’s the 8 week point. I’ve added up all my gambling from 13th of July 2011 to 3Rd of April 2012 which I took out the loans with Quick Quid and it came to £1,145. Also there’s been times where I’ve been paid yet I still went to Quick Quid for a loan.
Does anyone know if this will go in my favour if I take it the FOS?
The Hitman says
Response from Piggy. Bit disappointed as I thought I had used them more. I still have over 1k outstanding, guess there’s not much I can do with this one:
I can confirm that we received a complaint from you on 17th July and an acknowledgment email sent to you on 18th July.
We take your complaint seriously and this can take about 4 weeks to respond however, the current rules allow us up to 8 weeks to reply.
Please find below as requested, your Loans Summary:
DATE LOAN TAKEN AMOUNT AGREED REPAYMENT DATE NUMBER OF DEFERRALS DATE REPAID TOTAL PAID
08/03/2017 150.00 31/03/2017 0 23/03/2017 168.00
27/03/2017 150.00 02/04/2017 0 02/04/2017 157.20
08/04/2017 175.00 28/04/2017 0 10/04/2017 177.80
17/04/2017 175.00 28/04/2017 0 28/04/2017 190.40
03/05/2017 1460.00 29/09/2017 0 527.04
Yours sincerely,
Andy says
Is this a SOA from piggy , did you request this via the template and are they accepting your complaint or denying responsibility , I too have a loan with them for £800 which I think they shouldn’t have gave if proper checks made , and wondering wether to make a complaint
The Hitman says
Hi Andy, yes I requested a breakdown of Lending. I’ve not submitted a detailed complaint yet, what I received was what I’ve been requesting for nearly two weeks.
Unsure what to do with this one now. As when I took out the loan my credit was poor, and clear to see from checks I’ve been lending heavy sums from other providers.
Sara (Debt Camel) says
Put those points into your step two complaint letter.
Vicki says
I have received the below from Wonga with a statement attached: “Dear Ms Rimmer,
Thank you for your email regarding your account.
We have now sent you details of your loans with WDFC UK Ltd.
As a responsible lender, we must make sure every single application we receive is individually assessed. We look at your repayment history and a wide range of industry data. A decision is then made based on a combination of factors.
All applications we receive are assessed at the time of application.
If this is not the information you were looking for, please contact us on 0207 138 8330. We’re here to help from 7am to 10pm, every day.”
I sent the official 2nd email in a few weeks ago to file a complaint. Would you say this is their final response or should I go back to them?
Thanks
Sara (Debt Camel) says
Doesn’t sound like it, but you could ask.
Andy says
Yea, I have very similar issue, I had pdl from sunny , safetynet, piggybank, aswell as Loans from advant ,118 money and bamboo , my situation was dire, always in overdraft and gambling was also on statements , I have submitted various requests to most of these lenders , including drafty, waiting for responses , as only default on sunny n credit cards always paying interest leaving me short , hopefully the lenders realise my issues with templates sent , awaiting responses, this site helps to know not alone with these spirals , good luck guys
Charlotte says
I’ve just had Sunny write off £2500 without me ever having made a payment! They said they conducted all checks but can see why I was complaining and upheld my complaint. They wrote the 5 loans off and removed all information from my credit file within 2 days! They did take the full 8 weeks to come back though.
SAFETYNET also upheld my account. They used all the interest if paid to write of my remaining balance of £855 and removed all information from my credit file within a few days!
I’ve also had loans from Mrlender (£755) and Square Today (500) written off.
My credit file is already looking so much healthier!
I’ve had a lot of lenders (UNCLE BUCK, MPP, Next Credit, HandT Pawnbrokers, Cash Float) not uphold my complaints and these are with the FOS now.
Fingers crossed!
Andy says
Excellent news, I have sent my complaints to most now just waiting for a reply, fingers crossed it is good news
Sue says
I have emailed to wage day advance wonga and lending stream to ask about refunds lending stream want me to pay £10.00 for statements I’d this correct wonga are have emailed advising they are looking into complaint same from wage day advance I had 17 loans from lending stream which now are all closed I kept taking out longer periods at one time I had 3 different loans any advice appreciated
Sara (Debt Camel) says
I suggest you reply to LS saying you are not making a Subject Access Request, you want them to investigate your complaint because your loans were not affordable and it was irresponsible lending by them. Add that you will be taking the case to the Financial Ombudsman if this is not resolved.
Do you actually need a list of your loans from them? It sounds as though you know how many over what period. You can find out the interest paid from your bank statements.
Paul says
log into your lending stream account & download all loan statements, i did. They are password protected using your d.o.b. ddmmyyyy