Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you repaid it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam, Safetynet Credit, Tappily:
- make a claim to the administrators – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
It is probably too late to make claims to other lenders who gave up years ago, see this list.
For longer-term loans there are better template letters to use on other pages:
- doorstep lenders and guarantor lenders,
- Loans2Go – the worst loans in Britain!
- 118 Money, Likely Loans, Bamboo, car finance, bank loans and other long-term loans.
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.
If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.
If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
Some ways to improve this
Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. I
it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email starts your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
- an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an installment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is easy to do – let FOS make the decision.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2016, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2022 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report
- a copy of the credit agreements for the loans if you have them. If you don’t, don’t worry, FOS will get them from the lender.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
K says
Hi Sara
I recieved an email today from safetynet after using one of your templates ( thank you so much ) saying they will pay me back my interest on loans I took out since 2013. But for some reason they will not take responsibility for the loans since 2017 which were on a different account. The loans since 2017 are clearly as unaffordable as the original loans and so I am not sure if I should contact the FO or except there offer to me. If I contact the FO will I loose the original offer from safetynet ? My loans total £20,000 and they have offered me £4500 which is great but tbh I’m probably due the same again from the loans from 2017 onwards on the other account. They are saying on the other account it’s affordable and I owe them £503. Hope I’m making sense. Please advise.
Thank you.
Sara (Debt Camel) says
why was this a different account – was it a different account with them?
Or on a different bank account? Was this other banks account much healthier?
K says
Thank you for getting back to me. I can’t remember if I used a second bank account, but I basically had 2 accounts opened with safetynet. I have tried to copy paste the breakdown of each on here for you to see but the loan is too long to copy paste ! They have made a few errors as on both letters they have called me Mr instead of Ms and on one letter they have stated loan started in 2017 but it actually started in 2013. The response of how I handle this is so important to me, as this money would be life changing as 3 years ago I was living in a travel lodge as had no money to re rent a property. So I want to make sure I get your expert advise. Forgive me if I post too much info 🙏🏻 Will try inserting on a reply message.
Sara (Debt Camel) says
Well i suggest you try first to get them to change their mind… reply saying you don’t know why they allowed you to open a sceond account but your finances ahd not improved to that account wasn’t affordable either. Ask them to review their decision or it will be sent to the Finacial Ombudsman.
K says
Ok I will try that Sara thank you 🙏🏻
k says
this is the one they offered a redress ;
Total amount borrowed: £18,961.88
Interest added: £3,295.44
Total repaid: (£22,255.82)
Amount written off: £0.00
Outstanding balance: £0.00
Interest (to be written off): £0.00
Outstanding balance minus interest: £0.00
Total amount repaid (since 01/03/2013): £21,931.82
Amount applied to funds borrowed: £18,661.88
Interest repaid (since 01/03/2013): £3,269.94
Statutory 8% interest: £1,757.96
HMRC 20% deduction: (£351.59)
Redress due: £4,676.31
New outstanding balance after redress applied: £0.00
Amount written off from your balance: £0.00
Redress to be sent to you: £4,676.31
k says
This is the account they refused redress
………….. [sorry I have deleted all that as pasting the numbers in strips out the formatting so it’s not possible to really make sense of them]
Sara (Debt Camel) says
that was a lot of borrowing. You know your situation wasn’t any better, so you can either send this straight to the Ombudsman now or push back and tell Safetynet credit to look again or it goes to the ombudsman. They do sometimes change their mind.
K says
Good afternoon Sara
I received a response from Safetynet Credit, they said
Thank you for contacting SafetyNet.
Please note that your complaint was thoroughly investigated and we are unable to review it.
If you do not agree with the outcome, you are able to contact the Financial Ombudsman.
Sara Should I Contact the FO or should I except there offer.
As I previously stated I had borrowed £22k from them over many years through there overdraft system and paid back £21.5, theres defiantly more than £4.5k interest charged.
Is it a good deal, yes it will help me immensely but am I entitled to more ? How long would the process take with the FO
and if I loose, will I then loose the original offer Safetynet have offered me.
always grateful x
Sara (Debt Camel) says
If nothing really changed then it sounds as though you should have had all the chnaged from the second account refunded too. Which could be a lot?
The process will probably be somewhere between 3-12months but that is a guess as I don’t remember a case before with 2 accounts and Safetynet accepting the earlier one.
The Ombudsman almost always starts by saying which loans are agreed – in this case the older ones – then just looks at the other ones. The chance of you loosing the offer on the older ones seems very small.
Hayley says
Hi, I just came here to say thank you so much for your website! I have had many payday loans over the years out of desperation, and after having a good look at this website I’ve used your template to send to all of my previous and current lenders. I sent your template to lending stream at the beginning of the week, and have woken up to an email saying that my complaint has been upheld. My whole £500 debt has been wiped out, my credit file is being updated and I’m getting a refund of £60 which is a huge result for me. Thanks again :)
Leigh says
Hi
Just want to say thanks for advice on your website.
I had many loans from lending stream (14 over period of 3 years), so on a wing and a prayer submitted an complaint last Tuesday (12th April) and today received offer of £1680, I accepted as tallied up with what I expected and money was in my account immediately. Thank you so much would have never tried if had not been for this website.
Darren says
Hi Leigh
Did you complete the link they sent to you to accept and the money was in the same day ??
That’s exactly what I’ve done today
As of yet no funds though 😝
Leigh says
Hi Darren
Yes I did it via link on offer letter. accepted at 7am and was in bank within 10 minutes was so shocked! Maybe speed of payment depends who you bank with (I’m tsb) Good luck hope it comes through to your bank today.
Darren says
Thanks Leigh
I had to provide another bank account to pay it into as the other they had was a closed account
I’ll be buzzing if it hits today .but apparently 3 working days is the norm currently
Well done on your windfall
I’ll keep you posted my end x
K says
Hello again Sara
I sent a template to MyJar who I had not heard from in years regarding my outstanding debt which they still have not stated how much it is for. Anyway I just recieved a long email saying that
Notice of Assignment
With effect from 13th April 2022, MYJAR has assigned all its respective rights, title and interest in respect of your MYJAR loan(s) to Perch Capital (company registration number 11207867). Perch Capital has appointed ACI-UK Limited (“ACI”) to manage collection of the outstanding loan balance on their behalf.
I’ve written back explaining I cannot afford to pay any company as my financial situation is so bad due to there high interest charges and I would appreciate a proper response in regard to my original affordability complaint. I also told them if I do not get a response from them I will go to the FO. Any other advise how I should proceed with them. Thank you 🙏🏻
Sara (Debt Camel) says
can you tell me about the rest of your current financial situation? Are you behind ion any important bills? How large are the other debts you are repaying? Are there any other debts you are not paying apart from this one?
k says
I have catalogue debts £3000, I have a moneybarn high interest car loan £12500, I have about 5 payday loans which i have written to all of them using your templates, but I was paying very small monthly amounts on those totally £100 per month. The total debts for payday loans is around 5k. I am up to date on my rent and council tax, but I am a front line worker on a low income and only have enough to cover minimum payments on these debts and can just about afford to live. As I write to you my Jar have just informed me …
Good Afternoon
Thankyou for contacting us.
We can confirm that your complaint will still be upheld with MyJar.
The complaint is with our complaints team, however a response can take up to 8 weeks.
Please contact ACI on the below information to discuss your outstanding loan and they will be able to place your account hold and discuss any payments or difficulties.
Tel: 01273 634941
Email: info@aciuk.co.uk
So I guess when they write to me I will inform them to put the account on hold until i hear back from Myjar with an offer ?
Sara (Debt Camel) says
Yes, you can add that you have a low income and car finance so would only be able to pay a token £1 a month to any non priority debts such as old payday loans.
The car finance – how much did you borrow? the loan amount, not including any interest? And how much have you paid to this so far?
K says
Car price £8451
I put down £1500
Credit borrowed was £6951
Interest charges £6685.08
Total charge for credit £6685.08
Total repayable £15,136.00 over 60 months
I’ve paid £235 per month for the last 12 months.
Sara (Debt Camel) says
Thanks for all the figures – it makes it easier to see what is happening!
you may be able to win an affordability complaint about the car finance – Moneybarn are losing a lot of these cases. But until you have paid off what you borrowed which is after 30 months, so 18 month from now, if win the complaint you would have to hand back the car but get a refund…
So if you need to keep the car you have to delay making an affordability complaint until you are nearly at that point… say 16 months from now. Make a note to come back and do this in Spetember next year!
K says
Thank you so much for that Sara I’m so very grateful 🙏🏻
Beth Hughes says
This is interesting to read! I too have a high interest loan for a car with moneybarn.
It was a 5 year plan, car was 8k, paying back 15k and I have 1 year left.
Am I in a position to do an affordability complaint here? Thank you
Sara (Debt Camel) says
Yes if you think the car fiance was unaffordable – you couldn’t repay it and your other debts, bills and expenses without getting deeper into debt.
You have obviously paid more than the amount borrowed, so if your complaint was upheld, the balance would be wiped and you would have a refund of the amount over 8k that you have so far paid.
See https://debtcamel.co.uk/refunds-large-high-cost-loans/ for a template to use. Expect Moneybard to reject this and then send it to the Ombudsman.
Darren says
4 weeks ago I complained to Lending Stream for 10 consecutive loans taken out in 2010 onwards
They have upheld my complaint
£2800
Redress in approx 28 days but I see people have received it within 3 days
Some even on the same day
Buzzing
Becks Mash says
Hey all just had this from Lending Stream. Does this sound like they upholding my claim/complaint or not. The ‘upheld both your loans’ comment confused me
Thank you for sharing the additional information with us.
Please be advised that we have reassessed your complaint and we have decided to upheld both your loans.
Hence, we will share the revised final response in next 7 days.
Sara (Debt Camel) says
yes this sounds as though it may be good news – fingers crossed for you.
Beck Mash says
Keeping those fingers crossed
Lynne says
Moneyboat took me to court for my last loan so I’ve got about £160 left of a CCJ to pay. I’ve asked them for a breakdown of what loans I’ve had. The response is:
Your first loan was obtained on the 03/02/2017 for the amount of £200.00
Your second loan was obtained on the 02/05/2017 for the amount of £350.00
Your final loan was obtained on the 27/07/2017 for the amount of £350.00
As others have said, when I tried to make a complaint they started threatening me by saying they could do me for fraud for submitting false incoming and outgoing. My question is are the loans too small and infrequent fo take to the ombudsman?
Sara (Debt Camel) says
3 loans is marginal, but worth a try – you only want the last loan to be upheld.
Jamie Peters says
I’m still having no luck getting hold of anyone at Harrisons about my redress from 247Moneybox. Not even an automated reply. I get they’re busy, but just an acknowlegement wouln’t hurt. It’s been over 3 days since my last email, and still can’t see anything on the portal which they said to check. Harrisons are becoming as bad as Grant Thornton at responding. Don’t know what else to do. Do I just be patient and wait or do I just keep sending them emails. Any advice would be great. Thanks
Stitchly says
I’m in the same position, I doubt am gonna see a penny off them now.
Jamie Peters says
Just messaged them again, as still nothing from them. Let’s see if I get a reply this time.
They can’t ignore me forever.
Sara (Debt Camel) says
email paulboyle@harrisons.uk.com – that is one of the administrators – and explain that you are not getting any reply.
Jamie Peters says
Hi Sara, thank you for that. Just had the same automated message.
Jamie Peters
Ben says
Hi Sara off topic I know but have to ask what happens when a company sells its accounts and then dissolves as in the case of Different Money sold/gave all accounts to United Kash then disappeared as a result there could be no claims unaffordable or other wise. In yourexperience is this legal and what redress avenues are open if any. Thanks
Sara (Debt Camel) says
not a lot, are you being chased for this?
Ben says
Yes, had lodged an affordability claim against United Kash, they basically said nothing to do with us, go and claim against Different Money and by the way they have ceased trading and I got no reply from the email address given. I complained to the Ombudsman and they initially are saying that it would be hard for them to take action against United Kash as they didn’t underwrite the loan. I have asked the Ombudsman to take it further but not hopeful.
Sara (Debt Camel) says
Do you have details of previous loans you had from Different Money?
Ben says
Unfortunately no, I can’t find anything with their company name on it, can’t even find when this was all transfered either. I was in a DMP with Stepchange and it was there where I first came across this company United Kash. It feels like this was all a move to avoid claims being made against them as it was in done in July 2018 around the time where a lot of these companies were being brought to book.
Sara (Debt Camel) says
it is going to be pretty hard to show you would have won an affordability complaint against Different Money then.
Ben says
Thanks, trouble is I cannot find anything in my emails to suggest a connection with this company and myself. I feel I have paid them enough and will not be making anymore. Thanks for your replies.
Sara (Debt Camel) says
are you saying you never borrowed from Different Money? and that if you had the debt would have been included in your StepChange DMP?
Ben says
The name United Kash appeared on my DMP, as for Different Money it was United Kash who said that the debt was originally from them but I cannot find any emails to or from them other the ones I sent regarding an affordability claim. Perhaps best course would be to send United Kash a prove it email and go from there. But they won’t be getting another penny that much I am sure about.
Sara (Debt Camel) says
So you were happy with paying United Kash through your DMP but did not know who the original lender was with and don’t think you have every borrowed from Different money?
Caroline says
I tried to make a claim against United Kash but they said the debt was with Different money and they were only collecting on their behalf. Does that sound right?
Thanks
Caroline
Sara (Debt Camel) says
Yes and No. They bought the debt from Different money who no longer exist. You may find it difficult to make an affordability claim for this. Did you borrow a lot from Different Money? Do you have the records of the loans?
emily56 says
Oakham had rejected my affordability complaint, but I have had many refunds from this time so I believe that I can win the case. but the financial ombudsman said that they do not deal with them as they are in liquidation, so I tried the other company which deals with the company once they are shut down and they told me that they have not completely shut down yet so they cannot. is there anything else i could do please?
Sara (Debt Camel) says
when did Oakam reject your complaint? Had you sent it to the Ombudsman before they went into administration?
Emily56 says
Oakham rejected in November 21 and I sent to resolver 10 janurary 22 and I think they went into administration in February 22
Sara (Debt Camel) says
go back to the administrators, say you had an open complaint with the Ombudsman and yiou want them to consider this claim.
Emily56 says
Who are the administrators?
Sara (Debt Camel) says
Well first just email Oakam. Come back if they refuse in writing.
Emily56 says
I did complaint to Oakham and they rejected the complaint.
Can resolver not uphold it even though I complained to them before they went into administration?
Sara (Debt Camel) says
Resolver is an email forwarding service – they don’t themselves make any decisions.
They will have sent your complaint to the Ombudsman who cannot look at cases where the lender is in administration.
Lynne says
Andrew Tate and James Hopkirk of Kreston Reeves . I contacted them recently but like Sara says they told me I can still contact Oakham direct.
Emily56 says
Do you have contact details for these please ? And do I just submit the complaint ?
Lynne says
I got this response from provident after I said I wasn’t happy that I wasn’t considered for redress. Anyone had any experience once it goes to tbe Adjudicator? Is the decision likely to change?
Thank you for raising your appeal with us, we have now had the opportunity to review this but our decision remains unchanged.
Under the Scheme your claim will be a Disputed Scheme Claim and will now be referred to the Adjudicator for an independent review to take place. Once the Adjudicator receives your appeal they will have up to 60 days to review the information and determine an outcome. If any further information is required from you we will be in touch.
In the meantime no further action is required from you.
Sara (Debt Camel) says
the first adjudicator referrals are just being made – there is no experience yet of how long they will take or what the uphold rate is.
Lenny says
Where do you stand if you had a debt with an original lender which was then passed to a debt collection agency who added fees/costs? In my case, a number of my original loans went to a debt collection agency (e.g. Asset and Investigations Collection) who then used TM Legal Services to obtain county court judgement which again added costs/fees.
An original balance of £1495 was assigned to AC&I, and I was ultimately asked to pay £1744. Do I still have to bear the cost of these fees and the CCJ?
Sara (Debt Camel) says
No you shouldn’t. Ask the original lender(s) for them to be refunded and for the CCJ to be “set aside”
Angela says
Hi Lenny took my jar for unaffordable loan and got loan refunded 2years ago then the same Debt collection agency that you mentioned contacted me this week saying they bought the debt from my jar l rang them sent documents saying that my jar should not have sold them the debt as it was settled the debt agent then wrote it off saying it should not have got to them be careful and double check everything the debt with my jar was 53!pounds debt agency said l owed 450 what a joke
Lenny says
Thanks both Sara and Angela – I will be sure to check these elements of it. I can see straight away that significant additional costs have been added and I’m keen to get those off my record along with the accounts more generally.
Emily says
Hi Sara,
I raised a complaint with Safetynet credit a few weeks ago, they haven’t yet responded, but I’ve just seen that they have reported on my credit file that I’ve reopened the account/it now shows as active despite being closed back in 2020. Please could you advise what I should say to get this rectified? I have no idea why they’ve done this, terrified as I’ve been working so hard to keep my file clean.
Sara (Debt Camel) says
Tell them to correct it or you will be asking for additional compensation from the Ombudsman.
Paul says
Hi Emily, it happens to everyone that with Safety Net but they remove it once the complaint is closed. Myself and quite a few of my friends and family had an account with Safety Net (was good to have for emergencies) and the same happened to us all that on our credit file it showed as open after we put in our complaints in 2020 and 2021. Personally I shut Safety Net in 2017 and then it appeared open on my file last year but there was no balance so it didn’t change my score and went once the complaint was resolved. If it helps every single one of us got our complaints upheld but it did take between 6 to the 8 weeks for them to reply to us all. I got all my interest back but I had been in 2 payment plans with them but I felt this was my strongest case because they had access to my bank account before borrowing (other pay day loans don’t have that) so Safety Net could see all the loans I had etc and could see I had no affordability to ever repay the credit limit they kept increasing for me. Good luck anyway but don’t worry about the credit file it disappears again soon after the complaint is resolved and they don’t carry out a search etc so it has no impact on your score. It is a bit of a shock to see though but they say they need to re-open the account in order to be able to look at the complaint case.
Emily says
Thank you SO much both! Really helpful and reassuring.
julie says
Hi Sara,
I received this email this morning, What does termination mean? Does it mean it has been passed to a debt collector?
“We are writing to inform you that your loan account with us has been terminated as of 25-Apr-2022. ”
Thank you
Sara (Debt Camel) says
Could you give some background? Who is the lender? Have you missed payments to them?
julie says
Hi Sara,
Yes I have missed payments. I logged in and there is only £154 to pay.
is it best to just pay this off in full.
Sara (Debt Camel) says
is this a payday loan? Was it your first from that lender or did you have several?
do you have other debt problems or have your bills gone up?
do you really have £154 spare for this? because the damage to your credit record is already done with this one – if you scrape money together to clear it and then miss payments to other debts or important bills, you are making things worse not better…
julie says
It wasn’t my first loan, I did the irresponsible landing complaint but it wasn’t upheld so now with the ombudsman
Sara (Debt Camel) says
and do you have other problem debts?
Andy says
Has anyone had any luck with Mr Lender recently?
They acknowledged my complaint on 25/03 but nothing else since
They seem to be dragging it out
Lynne says
They haven’t upheld my complaint and this has their quite frankly laughable response.
Loan 1
Capital Borrowed : £150.00
Capital Repaid: £150.00
Interest Repaid: £37.50
Loan 2
Capital Borrowed : £500.00
Capital Repaid: £500.00
Interest Repaid: £30.00
Loan 3
Capital Borrowed : £700.00
Capital Repaid: £101.44
Interest Repaid: £0.00
As you borrowed a total of £1,350.00 and only repaid Mr Lender £818.94 overall, we would not be looking to refund you interest repaid on the loans you have held.
However on this occasion, due to your circumstances we would be willing to refund you the voucher amount of £25.00.
Sara (Debt Camel) says
it is saying you haven’t repaid the last loan. Have you?
Lynne says
When I last logged into my account 5 years ago it was showing that my loan had been sold onto a collection company who I never heard of, or from, since. I just thought the ‘£25 voucher’ seems laughable insult
Sara (Debt Camel) says
does this debt show on your credit record?
Mike says
Had an email from CashEuroNet, paying 53.5p in the pound within 2 weeks. £1200 coming my way, happy days!
Geraint says
Just had my email too! £864! Wooop!!
Chrissy says
Me too, just over £3300 – Happy Days
Andrew says
Hi is this the first and final payout I went through my emails and I have a email in 2020 saying I had a claim accepted for 2700 but I haven’t had the email everyone saying they had is it possible they paid mementoes earlier on on the process my email hasn’t changed ?
Sara (Debt Camel) says
this is the only payout that is being made.
Andrew says
Just wondering why I never got a email is it worth contacting administrators do you think
Sara (Debt Camel) says
yes probably.
Lynne says
Whose the lender?
Sara (Debt Camel) says
QuickQuid
Thomas says
The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £.
You will receive a payment of £2,296.23
…
you will receive your payment within two weeks of this email.
____________
Its true, its final, it’s more than expected. Wooohooo
Lenny says
Anybody else dealing with THL Direct?
I had an oustanding loan with them and complained last week. They have written today to indicate that “all balances and accounts have been deducted to zero”. They have indicated this to the FCA.
I will keep an eye on this as my debt had been sold on to PRAC Financial and has been administered by BW Legal.
Apparently – “This is a full and final settlement for all accounts ever held with us now and in the future. All accounts and files will be updated accordingly”.
Craig says
So after 6 years of denying lending stream finally admitted wrong doing and refunded me all interest of loans I’ve paid completely ignored fact I’ve paid a ccj thanks to this to tm legal services where do I stand getting ccj that should not exsisted removed and refund of the ccj I paid??
Sara (Debt Camel) says
go back to Lending Stream and ask them to refund the CCJ costs and to arrange to have the CCJ set aside.
Lynne says
No Sara me lender doesn’t show on my credit record. I just wanted them to admit the loans were unaffordable.
Sara (Debt Camel) says
have you checked all three credit reference agencies? Experian, Equifax and TransUnion? It may be under the name of the debt purchaser not Mr Lender.
Debbie says
God morning. I hope you are well. I put in affordability claim in to lending Stream but this is what i got back, i don’t understand, any help would be much appreciated.
Hello Debbie,
Reference number: 1620231
We received a subject access request from you on 08th April 2022.
Some of your loans ( 1567689, 1708785, 1761238 and 1620231 ) are sold to a third party. As a result, any corresponding account statements are not included.
Please download the documents and read the following:
1. A list of your loans, along with their current status and any outstanding balance
2. Account statements
3. Loan agreements
4. Copy of loan applications
5. Transaction details
6. Any legal notices which may include the following:
a. Notice of Arrears
b. Notice of Variation
c. Account closure letter
d. Termination notice
e. Notice of default sums
f. Notice of sums in arrears
g. Final notice of sums in arrears
h. Temporary arrangement
These documents are password protected. To open them, you will need to enter your date of birth in DDMMYYYY format. So, if your date of birth was 12 July 1992, you would enter 12071992.
If you have any further questions or would like additional information, please reply to this email. That will make sure we see it as part of the same conversation. To contact us about anything else, please visit our ‘Contact Us’ page.
Sara (Debt Camel) says
This is not a response to a complaint, it is details of all your loans. Did you ask for these at the same time you complained?
Debbie says
Good afternoon, I did not request this information, I put in an affordability claim using your template (which is great) on there website.
Thankyou.
Sara (Debt Camel) says
then I suggest you reply and ask them when you will receive a response to your complaint.
Debbie says
Thank you so much for that information, i have just emailed them. Fingers crossed.
Thankyou
Dave S says
Hi Debbie,
I had the same problem and looked on here for advise. First post I saw was yours and I have done the same by emailing them. I got this reply today…
Thanks for getting in touch.
Please be informed that we are currently investigating the complaint and to thoroughly investigate your complaint and provide an appropriate final response we anticipate requiring the 8 weeks defined by the regulatory timeline. We will aim to be faster than that, but please do give us that time.
With regards to your data access request, we would like to confirm that we had shared you an email with the relevant information on 2nd May, 2022.
If you have any further questions or would like additional information, please reply to this email. Alternatively, get in touch by visiting our Contact Us page.
Regards,
Lending Stream Complaints Department
Hope this helps in case you haven’t heard from them yet. I know how difficult the waiting game is and I hope you get your email soon if you haven’t already. :)
Kelly says
Hi Sara,
Hoping you can help, I am looking to place affordability complaint with everyday loans due to loan I took out few years ago – the loan is fully paid etc and account closed. When i took it out at the time they knew it was to pay other payday loans off as they went through this in the meeting and asking for screenshots when i paid these. I was just hoping for advice on where to start? Thank you
Sara (Debt Camel) says
The best template for this is over on the Large Loans page: https://debtcamel.co.uk/refunds-large-high-cost-loans/
K says
Hi Sara
If I forward a complaint to the FO will they need to see old bank statements? As I don’t have access to that old bank account anymore ?
Also if for example safetynet go into administration while my complaint is being looked at, is there a chance I won’t get the original offer they have given me ?
Sara (Debt Camel) says
Safetynet Credit should have kept those details.
For the more recent account you should be able to get old statements anyway, even from a closed account.
If they go into administration you could lose out, that is a risk. I have no reason to think that is likely but there must always be some chance.
Lynne says
I complained with Loans 2 go who didnt uphold the complaint. They kept texting about the loan so I asked them to stop (for about the 10th time). They replied by saying because I don’t have an arrangement to pay in place that the messages can’t be stopped.
My reply was that they needed to acknowledge that the loan wasn’t affordable in the first place and that it’s now with the ombudsman. They just replied ‘Could you please confirm if you are looking to make a complaint regarding your loan?’!!
Lynne says
Now they’ve sent me this! Does anyone there know what they’re doing!
We are sorry to learn that you have been dissatisfied with the service. I can confirm we have passed your complaint to our Customer Satisfaction Department for a full investigation and response.
Please find information about our Complaints Procedure on our website https://loans2go.co.uk/complaints-data/. Please take time to read this as it explains how we will deal with your complaint and when we will contact you again.
Sara (Debt Camel) says
If the payments are unaffordable, I suggest you just ignore this until they start threatening legal action.
Helen says
Hi Sara,
I put in an affordability complaint and complaint about the rate of interest to loans2go as per your article. The below is their response. I have just read a comment from someone which is quite old but they were advised to go back to loans to go after they received an offer to wright off half their outstanding balance (which is what I was offered) and ask for all their interest to be refunded. Is this still what you suggest? This is the reply I received in relation to costs/interest and refunds (the first loan was repaid early as my partner let me transfer my balance on some loans to his interest free credit card and I repaid him.)
Agreement date 12/10/2019
Principle: £250
Duration: 18 Months
Total Payable: £1,028.52
Total Paid: £809.20
Status: Completed
Agreement date: 13/12/2021
Principle: £300
Duration: 18 Months
Total Payable: £1,110.06
Total Paid: £123.04
Outstanding balance: £986.72
Status: Active
Current balance outstanding: £986.72
Proposed goodwill write off: £405.03 (50% of interest)
New amended balance to pay: £581.69
Sara (Debt Camel) says
This depends on your situation.
So you paid about £510 interest on loan 1. but there was then a large gap until the second loan.
What is the rest of your current financial situation? I am asking because I guess you must have been desperate to borrow from them again knowing how horribly expensive they were the first time. Do you have other high cost loans, credit cards or catalogues? Do you have defaulted debt – are you making payments to that? Are you behind on any important bills, rent, council tax, energy etc?
Helen says
Thank for your reply. Yes I was desperate, I was making repayments of around £500 in total over several loans (with about 5 different providers I think) over the Christmas period. I defaulted on 2 of the loans. All priority bills are up to date but they are paid by my partner not me.
Sara (Debt Camel) says
If you were in an OK situation, then you could just try to get a bit more off the balance and start repaying it.
But with a lot of other problem , you can’t pay much if anything to this, can you?
One option is to go back to l2G – who will often negotiate – and say that as you paid £510 interest on the first loan, which is more than you borrowed on the second one, unless they clear your balance you will be sending the case to the ombudsman.
Another option is to talk to National Debtline on 0808 808 4000 about your whole financial situation. Your partner should not be paying all the bills so you can pay your debts. National Debtline will explain what your options are, this could include a debt management plan or a debt releief order, see https://debtcamel.co.uk/debt-options/dro/. If a DRO is a good idea for you it will wipe all these debts and there is no point in stressing about trying to negotiate with your creditors.
Sam says
Anyone here had any experience claiming from Mr. Lender?
Sent in my complaint on the 22nd of March and they got back to me on the same day and asked for bank statements which I promptly sent. A few days later I received all my loan history in the post. I know they have up to 8 weeks to respond but has anyone had much luck in claiming? Have listed my loan history with them below which are all fully repaid:
03/05/2018 £200
08/06/2018 £230
28/09/2018 £350
27/02/2019 £490
30/08/2019 £400
19/02/2020 £310
11/09/2020 £200
15/01/2021 £410
Also awaiting a response from Cash4uNow – anyone had much luck with these? Have listed my loan history with them below:
17/05/2017 £100
25/08/2017 £100
01/11/2017 £150
30/01/2018 £170
04/07/2018 £150
10/12/2018 £150
05/04/2019 £160
09/08/2019 £200
17/06/2021 £170
11/10/2021 £150
13/01/2022 £170
All fully repaid.
Have also recently won affordability complaints against Fernovo, 118 Money, Lending Stream and expecting a QuickQuid payment thanks to this page!
Joanne says
How long did you wait on the lending stream complaint
susie says
I sent an affordability complaint to mylar with one of your wonderful templates Sara and 3 days latter I received an email that they have moved me to ACI a debt collection agency. I have written asking what is the status of my claim and they wrote back saying to speak to ACI and start making payments to them for the money i owed from 5 years ago. They said they will respond to my complaint but not for 8 weeks. Is there anything else I can do as I feel like there fobbing me off !!!
Sara (Debt Camel) says
there isn’t a way you can speed up administrators.
What is the rest of your current financial situation like? Do you have other problem debts? Are you behind with any important bills?
jason says
Hi all, I am one of those people that fell into the whole payday loan vicious circle and was lucky enough to receive payouts from QQ today.
Now that is that issue sorted I took loans out with Lending Stream too but can’t find any details as it was back in 2013 and my bank statements only go back 7 years.
Am I able to put a complaint in to LS as it’s clear I was in a spiralling mess back then?
Sara (Debt Camel) says
yes you can.
read the article above, you will see the template includes a line asking for details of all your loans.
Lisa Smith says
Hi So My Myjar debt was being paid off through Overdales. They stopped collecting last month and advised ACI would be taking over the account.
I had previously put in an affordability complaint with Myjar and was advised to register for a redress payment, which I did and am still awaiting an update on that.
I have received an email from MYjar this morning advising that my account has been transferred to ACI but that:
Access to your online account with MYJAR will continue for a period of time, although your ability to make payments to MYJAR is no longer available.
The Credit Reference Agency (“CRA”) records are being updated for this transfer of ownership.
You may notice when you receive contact about your balance, that it is less than you were expecting. Since their appointment, the Administrators of MYJAR have undertaken investigations into the historical lending practices of MYJAR and have determined whether a loan qualifies for Redress. They have now concluded their investigations and will be writing to customers whose loans have qualified for redress to provide further details on any balance reduction if applicable. If you do not receive a letter confirming a balance reduction, then your loan did not qualify for redress.
Lisa Smith says
So an update
I have just been contacted by ACI and my new balance is reduced to £77 from the £1000 I was due to repay when Overdales stopped collecting.
Great result, I will be using my QQ redress to repay this immediately.
LadyA says
Hi,
Can I still claim against Mr Lender or is too late?
Thanks
Sara (Debt Camel) says
not too late! Use the template above. And Mr Lender insist on replay by post – just trying to be difficult.
Lynne says
I’ve given mr lender my previous as well as current address and DOB etc, in terms of tracing previous loans and they say I haven’t satisfied their ID procedure and to send a photo of me holding up my drivers licence! I’m not quite comfortable doing that. Anyone else had this issue?
Sara (Debt Camel) says
Well they are being difficult, but how much do you want the information?
Jamie Peters says
Hi Sara I received this email fro Harrison’s yesterday with regard to 247Moneybox.
Good afternoon Mr Peters,
Apologies for the delay in my reply, I have been on annual leave.
Unfortunately, although, you have supplied your bank details, your redress amount was £0 and therefore, no payment was due to you.
The appeal process expired some months ago and this is the final position.
Kind regards,
Anel
What do I do now as I’d had no updates at all since they asked me to update my bank details. Is there someone I could put a complaint into?
Sara (Debt Camel) says
well you could reply that you were not informed of the decision earlier so they made it impossible for you to complain in time.
Lynne says
Final response from loans 2 go.
Current Balance £1,048.39
Offer reduction £405.03.
Balance after offer £643.36.
So they’re not prepared to ad it it was unaffordable so it’s with the Ombudsmsn now anyway.
Lisa Smith says
Hi Sarah
Is there any way to you can resend a complaint to a lender who previously denied a claim and it wasn’t sent to to Ombudsman within 6 months.
Can you request for your account history to be reviewed under different specific criteria such as specific information on your credit report
With Quickquid I was able to get a refund before the redress and another payment during the administration so just wondering. Also the company have updated ita criteria for what is deemed unaffordable.
Please advise
Sara (Debt Camel) says
No there isn’t.
Unless the lender did not tell you you had the right to go to the Ombudsman OR there was some real emergency that means you couldn’t go within 6 months, there is nothing you can do.
Darktart says
Got my £4k overnight from QQ and I’m delighted. Also emailed lending stream last week because of advice seen on this site and 6 days later they offered me £618. I accepted it obviously. Thanks Sara
Phil says
What was the advice regarding lending stream?
Would be very interested to email them as well
Sara (Debt Camel) says
the advice is make a claim!
See the article above
Rachael says
Hi Sara is there a link for fundourselves?
Sara (Debt Camel) says
how many loans did you have and how large?
Dave says
Hi Sara I’ve put a claim against lending stream and received information on the loans I had with them! But 7 loans have been sold on apparently what do I do about these can I claim for them even if they have been sold on? Thank you
Sara (Debt Camel) says
Lending Stream should respond about all the loans including the ones that were sold on. If the loans that were sold are upheld as unaffordable (and with 7 ! that sounds likely) then LS has to sort everything out with the debt purchaser, including cleaning your credit record. Come back and say what happens?
Dave says
They sent me details for 7 loans which included dates and amounts etc but for the 7 that were sold they only gave me the loan number so no dates and amounts for these should they include the 7 sold in any amount they offer me?
Sara (Debt Camel) says
They should have considered the affordability, yes. This sounds odd.
Darktart says
I used the template, sent an email stating I couldn’t afford the loans and should never have been given them and they emailed back 6 days later and said that of the 4 loans I had 3 were affordable but the fourth one should have been looked at closer so while accepting no blame and as a good will gesture would I accept £618. I clicked the link in their email to accept it and 5 mins later it was in my account
K says
Hi Sara
We’ve spoken before x
So I had 2 accounts with safety net. The 1st account they agreed to refund me the interest on and the second they said I owed £575 and they rejected the redress.
I excepted the redress on the first account and on the second account I did not respond as I had intentions of taking it to the FO, as it makes no sense that they excepted redress on one and not the other. Anyway I recieved my redress tonight and they deducted the debt from the second account from it ! Can they do that ! I didn’t agree to that. There 2 separate accounts ! I’ve written just now to the FO regarding this, do you think they were wrong to do that ?
Sara (Debt Camel) says
I think they probably were entitled to do that :(
K says
Ok well I still forwarded it to the FO as I was entitled to redress on the second account and did not except there final letter. So we will see what happens. But I have still got back some money from them because of your website and so I am immensely grateful to you 🥹
Curtis sanders says
Hi folks has anyone received any update from myjar? I registered for interest on redress but have heard nothing since.
Thanks
Lisa Smith says
Hi Curtis
I was notified yesterday by Myjar that my account debt had been reduced due to redress from £1000 to £77.
Maybe they are looking at the customers who still owe loans before they look at others
Curtis sanders says
Folks just got an email from Harrison’s re the myjar redress –
Hi,
Unfortunately, there is no update yet.
Should you qualify for redress, you will be sent an email. We haven’t started the redress communication yet and we anticipate it to be started within the next few weeks.
I’ve emailed back and stated on their website it advises April 30th and that people are anticipating some correspondence by then, if there’s a delay to email the relevant audience and make it known.
Paul says
MyJar has confused me tbh.
Do people need to register a claim ( by tomorrow ?) ?
Or do people just waqit to see if they are judged to have a claim and for now don’t have to do anything ?
Curtis sanders says
I’ve got emails from 2 companies both suggesting that there’s a delay and 30th won’t be the email date. Said a few weeks after that date, terrible like
V says
Hi I emailed myjar 2 weeks ago and she emailed back saying they were running behind, emails will be sent soon. I’ve looked at there website today and it now says if your due a redress thru will start and be sent from 15th may and money to be paid by the end of June, which was originally to be paid by end may. Tbh I don’t think it’s anything to get excited about as on there website this morning it says they expect to be between 1p-2p in the pound. So it doesn’t even sound like it’s worth doing the bacs payments for tbh, I think I will be lucky if it’s £30 🙈
V says
I think you were supposed to claim tbh, I did a while ago and just waiting on the response. They were supposed to send an email to people if there claim was upheld by tommorow but that’s Saturday so don’t think it’s coming, she did tell me they were running behind schedule and a response if it’s successful will come in a couple of weeks 🤷♀️
V says
Hi yes I did the same, I also got back the same reply she said they were running behind and it would be a couple of weeks. She did say I had a claim in administration but that was it.
Nathan says
Hi has anyone received redress emails from myjar, I have not received any even after complaining.
K says
Good evening all and Sara x
This is the last message I received on the 22nd April from myjar.
Good Afternoon,
Thank you for contacting us.
We can confirm that your complaint will still be upheld with MyJar.
As advised yesterday the complaint is with our complaints team, however a response can take up to 8 weeks.
Please contact ACI on the below information to discuss you outstanding loan and they will be able to place your account hold and discuss any payments or difficulties….
Sara does this email confirm they acknowledge my claim for redress ? Or should I send a complaint template again ? Thank you 🙏🏻
Sara (Debt Camel) says
Yes it does acknowledge it
Timbo says
How do people generally when making complaints to Morses? Had 12 loans between June 2019 and October 2020 all either brand new loans or reloads as soon as the came available. This was while having loans with provident, uncle buck and a number off defaults and one CCJ:
Is it worth sending a complaint?
Sara (Debt Camel) says
12 loans in such a short period is definitely worth a complaint! See https://debtcamel.co.uk/refund-doorstep-loans/ whioch has a template for doorstep lending.
Send the case to the ombudsman at 8 weeks at Morses seems to be very slow.
Matt says
I had 2 payday loans from Money boat £700 then £300 in 2 consecutive months. All whilst I had another 3 payday loans ongoing. I was basically borrowing from one to pay another
Is this worth a claim?
Many thanks
Sara (Debt Camel) says
Possibly, these 2 loan cases are hard to predict, they depend on the facts the particular case.
Lynne says
Just be aware of the standard response you’ll get from them saying they’ll get you for fraud if you’ve been found to have submitted fake income and expenditure and salary when you first applied. They do it with everyone.
Sara (Debt Camel) says
and no one has had a problem if they ignore this!
Lynne says
Exactly. Me included.
K says
Hi Sara
PRA are contacting me requesting I owe quick quid money. I explained my loan was redressed and closed. They want me to send there final letter from quick quid which I can do. My question is would PRA be entitled to money from the redress ?
Sara (Debt Camel) says
This is what the administrators have told me about loans that were sold to a debt collector before the administration started:
“we have worked with the various debt purchasers to ensure those loans that were deemed unaffordable were either closed or have had the appropriate set-off applied.”
So the administrators should have worked this out with PRA. I can’t tell what has happened in your case.
K says
Ok thank you Sara. They told me they have not heard from Quick quid but I will forward the final letter I recieved and hopefully that will be enough. 🙏🏻
Jamie Peters says
This is what I got from Harrisons re-complaint 247MoneyBox
This customer logged in to his account on 07/09/2020 and accepted the redress assessment below. He did not submit an appeal at any point.
Loan 1
Loan status: Not accepted for redress
Loan ID: 61758
Advance date: 03/06/2011
Principal: £80.00
Repay Date: 30/06/2011
Amount due on CRD: £110.08
Repaid Amount: £110.08
Outstanding amount: £0.00
Loan 2
Loan status: Not accepted for redress
Loan ID: 66688
Advance date: 30/06/2011
Principal: £100.00
Repay Date: 30/08/2011
Amount due on CRD: £140.98
Repaid Amount: £188.29
Outstanding amount: £0.00
Loan 3
Loan status: Not accepted for redress
Loan ID: 76773
Advance date: 30/08/2011
Principal: £175.00
Repay Date: 04/07/2012
Amount due on CRD: £244.71
Repaid Amount: £704.24
Outstanding amount: £0.00
A. Total borrowed all loans: £355.00
B. Total repaid all loans: £1002.61
C. Total borrowed for loans accepted for redress: £0.00
D. Total repaid for loans accepted for redress: £0.00
E. Current balance all loans: £0.00
F. Redress in the form of a balance reduction: £0.00
G. Revised balance still owed: £0.00
H. Redress in the form of a claim payment: £0.00
I. Statutory interest on the claim payment less tax: £0.00
J. Total claim payment due: £0.00
Anel Andrew | Insolvency Practitioner
Tel:
0207 317 9160
Email:
anelandrew@harrisons.uk.com
Web:
http://www.harrisons.uk.com
Sara (Debt Camel) says
I am sorry but it is unlikely that complaint would have been upheld at the Ombudsman as the loans are so small.
Jamie Peters says
I had no communication from 247Moneybox in regarsa to appeal this decision. Is there any other way I can take this further? The communication between them and Harrisons has been an absolute joke.
Many Thanks
Lenny says
Hi All,
Does anyone know anything about THL Direct? I had loans with them in 2014 on which I eventually defaulted before me they were sold to PRAC Financial and are now being administered by BW Legal.
THL tell me they have ceased trading and informed the FCA that all balance are now zero. How will this work for a debt that is already sold? Also, does this mean my affordability complaint cannot be addressed?
Thanks, Len
Lynne says
Slightly offtopic but does anyone know which credit file a potential employer would check and what they can see on there?
Ah says
I know that companies have 8 weeks to respond, but anyone had dealings with Lending stream and rough timescales they take to answer?
Thanks
Reply
Lynne says
Lending stream were super quick with me. I’d say within a week.
HR says
I put in a complaint on April 15th – I got a load of info from them on the 29th about past loans and interest paid etc
I replied asking when I’d receive a final response I got an email on the 2nd referring me to their complaints procedure – could take up to to 8 weeks etc so trying to forget about it until I hear anything now.
Kelly says
Couple of days and then they did a fast payment with the full refund. Very good x
Sharon says
I had a very quick reponse with all the detail re loans held. They also said they were aiming to be much quicker than the 8weeks deadline, so sounds promising!
Kel says
Hi Sara,
I raised an unaffordability complaint with cash converters two weeks ago, they said it can take up to eight weeks.
I hope it isn’t that long. Strongly believe and hope they I hold my complaint as I was unemployed, on benefits, gambling and in mountains of other debt plus a CCJ.
Do you know if they are usually good with refunding?
Thanks
Kel
Sara (Debt Camel) says
No. You need to expect that this will have to go to the Ombudsman.
Do you have big financial problems at the moment?
Kelly says
Thanks Sara. It’s good to be prepared.
I’m in better situations at the moment.
I’m with Stepchange and pay an affordable amount each month and credit cards/loans have froze the interest.
I’m in a better place, going through the last few complaints now. Had five refunded and now just waiting on cash converters/ provident/my jar and piggy bank!
Thanks for this group. You’ve helped so many x
Steve says
Did anyone hear anything from MyJar regarding redress?
I’m surprised I didn’t hear from them. Been dealing with them since they was text loan.
Curtis says
Hi mate,
Spoke with them last week and was advised they’ve not started the redress process yet but intend to get back to people in the next few weeks, even though when I spoke to them it was April 30th and the company dealing have that date as the next date of contact on their website.
Kelly says
My complaint was upheld last year but I still don’t know the amount. Do you think it will be small?
Nathaniel says
This is the email I got from myjar today.
Dear Nathaniel,
Thank you for getting in touch, please accept our sincere apologies for the delay in responding to your email.
We can confirm there will be a redress scheme, however that is presently being assessed by the practitioner and any customers who are included in this will be contacted automatically once it is finalised.
Please note, there is no specific time frame as to when all included will be contacted.
If you have any further queries, please do not hesitate to contact us.
Kind regards,
MYJAR Team
Curtis says
Got an email today advising we should hear something from the end of next week.
Kind regards,
Nathan says
Hi,
Unfortunately, there is no update yet.
Should you qualify for redress, you will be sent an email. We haven’t started the redress communication yet and we anticipate it to be started within the next few weeks.
Kind Regards,
Hasham Sikandar
Hasham Sikandar | Customer Support Agent
Tel:
0161 876 4567
Email:
hashamsikandar@harrisons.uk.com
Web:
http://www.harrisons.uk.com
Address:
Suite 2D Queens CHambers | 5 John Dalton Street | Manchester | M2 6ET
Be brave enough to start a conversation that matters…
Tina says
Are My Jar likely to pay similar to provident 4/5/6% ?
My complaint has been upheld last year and they said that they would refund all interest and charges but then below it states it’ll be significantly smaller.
Hopefully it’s not too long a wait now.
Thanks
Helen says
Hi Tina, on the Administrators website it states we should receive between 1 and 2 pence in the pound.
Sara how is the 8% interest calculated is it that we get the full 8% or will that be given it at 1-2 pence for every pound?
Sara (Debt Camel) says
you will get whatever small percentage it is on the total refund amount, including the 8% interest. the 8% is not paid in full.
Dez says
Didn’t realise there was only a 6month timeline to appeal a decision Ie: (118). Could it be overruled, because it’s taken this long to pluck up the courage to challenge back after their rather Intimidating reasoning within the initial decision. ? Is it worth raising, is there a chance the it may get looked at?
Sara (Debt Camel) says
did the decision from 118 say you had to go to the Ombudsman in 6 months?
Richard says
I recieved this from 118 loans
Good afternoon,
Thank you for your email.
We can confirm that your concerns have been raised with the email address registered on file.
If you’d like to update your email address, we’d need you to call us to do so.
I’ve also email myjar and ferratum to see if I get any joy with them
Helen says
Hi Sara and all.
Thanks for all your help and guidance.
I have complained to dot dot loans (shelby financial) and have received lots of hold emails, however the 8 weeks are up on Sunday and I’ve not had a proper response from them, has anyone else had any luck complaining to them?
maria says
For info got this email from My Jar
Dear Maria,
Unfortunately, there is no update yet.
Should you qualify for redress, you will be sent an email. We haven’t started the redress communication yet and we anticipate it to be started within the next few weeks.
Helen says
Hi, regarding myjar, the Administrators website now states that anyone due redress will be contacted by email by the 15th of May and payment by the end of June.
Mike says
Anyone had a payout from QuickQuid yet? They said within 2 weeks in their email, that will be next Tuesday but I gather like the rest of the process they’re dragging their heels!
Kat says
I have received my pay out last week x
Toni says
Can anyone help? I has email today about provident redress outcome asking for payment details. I can’t however open the file saying how much I will get,anyone else had this problem? I am not expecting alot but eager to no lol ( p.s I added payment details anyway)
Margaret says
I managed to open mine on my mobile. Intending to pay between 4-6p in £. Information in file really detailed. Hope to pay out by 1st July.
Toni says
I finally managed to do it and such a silly amount I won’t open anymore messages of them lol
Sara (Debt Camel) says
best asked on the Provident page: https://debtcamel.co.uk/provident-scheme-claim-refund/
Andrew says
Hi Sara
My voyager credit union has been upheld by adjudicator and accepted by the company
Second guessing interest really 8 loans from 2013 to present day 2000 still owing
Loans were
March 2013 £3500
April 2014 £500
October 2014 £2000
April 2015 £2100
Jan 2016 £4000
July 2017 £2000
Nov 2017 £1530
May 2018 £6000
Khan khan says
Hi Sara I’ve just used ur template and put an affordability claim against safety net credit and I’ve just had a response stating they’ve got 8 weeks to get back to me. Bearing in mind I had to go in to a debt management plan to pay them off and everytime I’d pay them back I had to borrow again so I just really wanted to know what’s the success rate with then as not a lot in the comments regarding them. And further more they had access to my internet banking seeing that’s I was always overdrawn by 3000 the whole time I used them.
Sara (Debt Camel) says
SafetyNet have a somewhat mixed record. They sometimes make a good offer but often make a poor one – If they make a poor one they can sometimes be persuaded into increding the offer, so come back here and talk about your offer if you aren’t sure?
In the last quarter, the Ombudsman had an uphold rate of 80% for short-term lending (running account credits) which is their name for this odd sort of credit. SNC is much the biggest provider of this sort of credit so they are losing a high proportion of cases.2running account cr
Jo says
Hi I just made a complaint to lending stream like 10 days ago I’ve had at least 15 loans with them all unaffordable. Up til today I could see all my loan history now it’s disappeared for what ever reason . I did screen shot each loan I took out but is this something to worry about and how long does it take them to give a final response thank u
Lynne says
Hi Jo, my loans vanished too and I got a really quick response from them saying not only were they refunding all the interest etc but they were wiping them from my credit file. I thought they were one of the best and easiest to deal with.
jo says
Oh I hope ur right I will update u if I get a response thank you xx
Mark says
I made a complaint to safetynet while waiting for qq payout.
I’ve had an offer and accepted it. Is there anyone here who has any idea how long they take to payout?
J says
Hi @ Mark,
May I ask how much you borrowed and how you worded the complaint?
They have simply said to me that I told them I could afford it and what I owe is still due
Mark says
The template in the article above was the one i used.
My complaint took 8 weeks.
Today was the last day they had to reply.
Daniel regan says
Hey bud how long did they take from the initial complaint to reply to you with the offer. I’ve complained to them but was wondering what the process is like with them
Mark says
I made a complaint to safetynet while waiting for qq payout.
I’ve had an offer and accepted it. Is there anyone here who has any idea how long they take to payout?
Saz says
Can I ask how long did it take them to get back to you ( safety net) I’m still waiting for a response on my complaint.
Mark says
I sent my complaint email on March 12th.
They acknowledged my complaint within days and told me I would have decision by today.
K says
I recieved mine into my bank account a week later. I didn’t receive an email just the money.
Laura says
Mine took 3 days