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How to get a payday loan refund

Did your payday loans cost so much when you repaid one you had to keep on borrowing?

You can get a refund of the interest you paid on unaffordable loans.

It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.

The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!

Contents

  • What are “unaffordable” loans?
  • How much compensation can you get?
  • Which lenders can you get refunds from?
  • Do this before, before you send in a complaint
  • Start your complaint & get loan details
    • Some ways to improve this
    • Only one loan?
  • Waiting for a reply from the lender
    • Send your bank statements or other information?
  • Lender says No or makes a poor offer
    • Give up?
    • A good enough case to go to the Ombudsman?
    • How to send a complaint to FOS
    • What happens after you have sent a case to FOS
  • A few problem cases
  • More help

What are “unaffordable” loans?

Was a loan affordable just because you repaid it?

No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!

The regulator says:

 “the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”

That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.

Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.

If the loan was small and it was the first loan or second loan from a lender,  the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.

Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.Payday Loan Refunds in 2019 from all UK payday lenders

How much compensation can you get?

You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.

The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.

A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.

But if your first loan was large, or was rolled over several times you could get a refund from just one loan.

Which lenders can you get refunds from?

You can complain to lenders that are still in business, even if they are no longer lending. These include:

Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,

See this email list for payday lenders for a longer list and all the contact details to use.

If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam:

  • make a claim to the administrators  – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
  • you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.

It is probably too late to make claims to other lenders who gave up years ago, see this list.

For longer-term loans there are better template letters to use on other pages:

  • doorstep lenders and guarantor lenders,
  • Loans2Go – the worst loans in Britain!
  • 118 Money, Everyday lonas, Likely Loans/Finio, Reevo, Bamboo, car finance, bank loans and other long-term loans.

Do this before, before you send in a complaint

Doing these things now will make your life easier later.

Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.

If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.

If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.

Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.

If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.

Start your complaint & get loan details

Find the lender’s email address for complaints from this list.

Put “AFFORDABILITY COMPLAINT” as the subject of your email:

I am making an affordability complaint to you about irresponsible lending.

You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.

You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]

[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]

I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.

[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.

[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector. 

Some ways to improve this

Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.

Some examples:

  • “I took out another loan with xxxx to pay you.”
  • “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
  • if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.

You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.

I don’t know if many lenders actually read what you send them. I

it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.

Only one loan?

The template refers to multiple loans because that is what normally happens with payday lenders.

When you only had one loan and it was large, read Refunds from large loans and use the template there.

If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.

Waiting for a reply from the lender

This email starts your affordability complaint.

They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.

When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.

The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.

Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.

Send your bank statements or other information?

Some lenders ask you to send them a copy of your credit record, payslips or bank statements.

Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.

Don’t send payslips.

It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.

Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.

Lender says No or makes a poor offer

If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!

It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.

Give up?

Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!

Just ignore any of the following comments, they do not mean you have a weak case:

  • they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
  • you repaid some loans early  – this doesn’t prove the loans were affordable, just that you were trying to save interest;
  • your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
  • you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
  • some loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!

A good enough case to go to the Ombudsman?

If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.

Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.

Some points to think about:

  • if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
  • an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
  • if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.

One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:

  • the loan was large. Here is one single loan case that was won even though it was an instalment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
  • you still owe money.

Don’t delay too long  – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is free and easy to do – let FOS make the decision.

How to send a complaint to FOS

Put in a separate complaint about each lender.

Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!

FOS’s “complain online” option is easy and takes you through your complaint step by step.

You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.

If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:

“I knew the loans were causing me difficulty in 2018,  but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2024 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!

Things to attach:

  1. the reply you have had from the lender.
  2. bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
  3. a copy of your TransUnion Statutory credit report
  4. if you dont have the credit agreements, FOS will get them from the lender.

What happens after you have sent a case to FOS

You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender FOS will use the ones they already have.

After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.

If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.

The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.

A few problem cases

Don’t ask for a refund:

  • if you are bankrupt now or have been bankrupt in the past  – any refund would go to the Official Receiver.
  • if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
  • if you are in a DRO now, getting a refund may mean your DRO is cancelled!

More help

You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.

Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.


More information:

Card & catalogue affordability complaints

refunds from overdraft charges

Can you get an overdraft refund?

Problem debt look at a DRO

Could a Debt Relief Order help you?

December 12, 2021 Author: Sara Williams Tagged With: Payday loans, Refunds

Comments

  1. Joe says

    April 20, 2022 at 11:02 am

    How did you complaint to Lending Stream? Can’t see a redress scheme on their website to input information?

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 11:54 am

      There is no formal redress scheme, you just send them a complaint. They like you to use their form here https://www.lendingstream.co.uk/contactus-step2/?sel_val=customer or you can try emailing lisa.middleton@gaincredit.com

      Reply
  2. Gemma says

    April 20, 2022 at 11:16 am

    I emailed MyJar last week with ‘claim’ as the subject, following the advice given.

    I’ve not heard anything back. Has anyone done similar and heard?

    Thanks.

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 11:50 am

      what email did you use?

      Reply
      • Carlo says

        April 20, 2022 at 12:34 pm

        Same..i emailed them last week thursday and havent heard from them either..i used the email address u posted recently Sara to use for myjar

        Reply
      • V says

        April 20, 2022 at 12:56 pm

        I emailed Harrison’s regarding my jar as I have a claim with them to and it says email inbox is not responding to emails. There webpage says if you are due a redress you will be emailed by end April if you don’t here anything you aren’t getting a payment. Payments will be made in may.

        Reply
  3. Kevin says

    April 20, 2022 at 12:35 pm

    Hi Sara,

    I was declined a refund off of Lending Stream in 2018. Would I be able to apply again or would I get the same response?

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 12:39 pm

      did they tell you in 2018 that you had the right to go to the Finacial Ombudsman within 6 months?

      Reply
      • Kevin says

        April 20, 2022 at 12:45 pm

        Hi Sara,

        To my knowledge, they didn’t.

        Reply
      • Kevin says

        April 20, 2022 at 1:24 pm

        Hi Sara,

        To be knowledge, no.

        Reply
      • Sara (Debt Camel) says

        April 20, 2022 at 1:40 pm

        well if they didn’t, you can still take your original complaint to the ombudsman. But if they did, then it is too late. You can’t just make the same complaint twice.

        Reply
  4. Jamie Peters says

    April 20, 2022 at 1:17 pm

    Hi, just wondered if anyone had received their dividend payment from 247Moneybox yet. I’m still waiting as it was meant to be paid in the last two weeks. All I am getting back from then are automated emails stating that I can see how much I am due back through the portal. Unfortunately I cannot see this information, I did update my bank details when asked.

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 1:45 pm

      yes a lot of people were paid last week.

      Reply
    • Jamie Peters says

      April 20, 2022 at 5:08 pm

      Thank you. Harrison’s aren’t exactly being helpful, not replying to any of my messages, just getting automated responses. Don’t know what else to try.

      Reply
      • Sara (Debt Camel) says

        April 20, 2022 at 6:27 pm

        In https://www.247moneybox.com/Update-31-March-2022.pdf they say: “If you have not received your dividend by Friday 15 April, please contact us via email at 247dividend@harrisons.uk.com and we will respond to your enquiry as soon as possible”

        have you emailed that address?

        Reply
        • Jamie Peters says

          April 20, 2022 at 7:50 pm

          Hi Sara, yes that’s the email address I have been trying and all I got was 3 of the same emails saying you can check the amount in the portal, but there is no info whatsoever about the amount I’m due. Harrison’s seem as about as good at communicating as the administrators that dealt with Wonga.

          Reply
  5. Lenny says

    April 20, 2022 at 5:06 pm

    Hi Folks,
    Just looking for a quick bit of advice, of course. I had an old account with Piggy Bank or DJS LTD which I raised a complaint about. The debt has since been sold to Asset Collections and Investigations and I have been dealing with TM Legal Services for some time in relation to it. This was registered as a CCJ in 2019 and is also showing on my credit record as being defaulted in 2017.

    I have been offered a significant refund which will leave me with less to pay than I have already paid to TM Legal Services, and it also says they will remove the adverse credit history. Where do I stand with the CCJ – will I merely have this marked as satisfied or should I aim to have it entirely removed? Is that even possible?

    Thanks, L

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 6:46 pm

      I have been offered a significant refund
      offered by who?

      Reply
  6. Lenny says

    April 20, 2022 at 6:57 pm

    Sorry – by Piggy Bank. They will offset it against the outstanding balance is what they have said.

    Reply
    • Sara (Debt Camel) says

      April 20, 2022 at 7:04 pm

      ok then ask them to arrange to have the CCJ “set aside”. that is the legal term for removed.

      Reply
  7. Christina Wynne says

    April 20, 2022 at 7:30 pm

    Hi. Has anyone had an email from myjar yet?

    Reply
    • Adele says

      April 21, 2022 at 11:57 am

      No, I’m waiting!

      Reply
    • Emma says

      April 21, 2022 at 2:13 pm

      No and my case was messy. I made an affordability complaint which they upheld but then they dragged their feet for weeks, promising that it would be paid but there was an internal delay. That delay was obviously that they were going into administration but they didn’t want to admit it before it was formally announced. I don’t even know if the administrators will respect the complaint decision or not even though full and final settlement contracts were signed weeks before they actually went into administration. I think we’re meant to hear in the next few weeks.

      Reply
      • Christina Wynne says

        April 21, 2022 at 4:06 pm

        It says on Harrisons website if you do not receive an email by 30th of April you will not be receiving any redress.

        Reply
  8. Daniel says

    April 21, 2022 at 8:59 am

    Has anyone had any success with safety net? If so what sort of time frame was it from start to end. I know mine will be longer because of easter just curious. Thanks in advance.

    Reply
    • Paul says

      April 21, 2022 at 9:14 am

      Yes. I got £10K from them.

      I was basically re-borrowing every month for 5-6 years and paying £200 each month for the “privilege” of doing so.

      I can’t remember how long the claim took, but it was weeks rather than months/years.

      Reply
    • M says

      April 21, 2022 at 10:06 am

      I had dealings with them. I found them quite easy to deal with! They made things very clear and took about 7 weeks to make their decision.

      Reply
  9. Kelly says

    April 21, 2022 at 12:09 pm

    Is My Jar only paying a certain percentage like Provident?

    Reply
    • Sara (Debt Camel) says

      April 21, 2022 at 12:48 pm

      yes and it is likely to be low.

      Reply
  10. K says

    April 21, 2022 at 4:32 pm

    Hi Sara
    I recently contacted myjar with an affordability complaint letter. I had heard nothing for a few weeks since the letter and just today they have sold my account to a debt collection agency to pay the outstanding, yet I was writing to them to request a refund for the high interest they had been charging. Are they allowed to do this ? Do I write back to them ? What do you suggest I do ? I still owe £400 but I had not had any contact with myjar since 2018 as I had originally taken out a loan for £1600, I have paid over £2000 in interest charges and payments I have made come to the amount I’ve borrowed, but I stopped paying because I just couldn’t afford it anymore. Any advise would be appreciated thank you.

    Reply
    • Sara (Debt Camel) says

      April 21, 2022 at 5:16 pm

      I suggest you ask them what has happened to your claim.

      Reply
  11. Toni says

    April 21, 2022 at 8:33 pm

    So happy!! Finally after about 18 months my payday company has agreed with the ombudsman and is refunding all charges interest etc for 15 loans!! Just got to wait another 28 days for them to send the money but I am so happy. They wouldn’t even discuss it with me,i think went through a company who try and get ur back for you which they again couldn’t get anywhere but finally ombsman stepped in and they have agreed

    Reply
    • Lynne says

      April 22, 2022 at 5:09 am

      Who was it?

      Reply
      • Toni says

        April 22, 2022 at 5:53 pm

        Its not a very well known one as local to where I live but its called compton finance

        Reply
  12. David says

    April 21, 2022 at 10:02 pm

    Hi
    I have made an affordability complaint against Quidmarket. Does anyone know? Are they difficult to deal with? Do they reply within 8 weeks? Do they ever settle without going to Ombudsman? Thanks

    Reply
  13. K says

    April 21, 2022 at 11:01 pm

    Hi Sara
    I recieved an email today from safetynet after using one of your templates ( thank you so much ) saying they will pay me back my interest on loans I took out since 2013. But for some reason they will not take responsibility for the loans since 2017 which were on a different account. The loans since 2017 are clearly as unaffordable as the original loans and so I am not sure if I should contact the FO or except there offer to me. If I contact the FO will I loose the original offer from safetynet ? My loans total £20,000 and they have offered me £4500 which is great but tbh I’m probably due the same again from the loans from 2017 onwards on the other account. They are saying on the other account it’s affordable and I owe them £503. Hope I’m making sense. Please advise.

    Thank you.

    Reply
    • Sara (Debt Camel) says

      April 22, 2022 at 9:31 am

      why was this a different account – was it a different account with them?
      Or on a different bank account? Was this other banks account much healthier?

      Reply
  14. Hayley says

    April 22, 2022 at 7:47 am

    Hi, I just came here to say thank you so much for your website! I have had many payday loans over the years out of desperation, and after having a good look at this website I’ve used your template to send to all of my previous and current lenders. I sent your template to lending stream at the beginning of the week, and have woken up to an email saying that my complaint has been upheld. My whole £500 debt has been wiped out, my credit file is being updated and I’m getting a refund of £60 which is a huge result for me. Thanks again :)

    Reply
  15. Leigh says

    April 22, 2022 at 9:20 am

    Hi
    Just want to say thanks for advice on your website.
    I had many loans from lending stream (14 over period of 3 years), so on a wing and a prayer submitted an complaint last Tuesday (12th April) and today received offer of £1680, I accepted as tallied up with what I expected and money was in my account immediately. Thank you so much would have never tried if had not been for this website.

    Reply
  16. K says

    April 22, 2022 at 10:04 am

    Thank you for getting back to me. I can’t remember if I used a second bank account, but I basically had 2 accounts opened with safetynet. I have tried to copy paste the breakdown of each on here for you to see but the loan is too long to copy paste ! They have made a few errors as on both letters they have called me Mr instead of Ms and on one letter they have stated loan started in 2017 but it actually started in 2013. The response of how I handle this is so important to me, as this money would be life changing as 3 years ago I was living in a travel lodge as had no money to re rent a property. So I want to make sure I get your expert advise. Forgive me if I post too much info 🙏🏻 Will try inserting on a reply message.

    Reply
    • Sara (Debt Camel) says

      April 22, 2022 at 10:08 am

      Well i suggest you try first to get them to change their mind… reply saying you don’t know why they allowed you to open a sceond account but your finances ahd not improved to that account wasn’t affordable either. Ask them to review their decision or it will be sent to the Finacial Ombudsman.

      Reply
      • k says

        April 22, 2022 at 3:27 pm

        this is the one they offered a redress ;

        Total amount borrowed: £18,961.88
        Interest added: £3,295.44
        Total repaid: (£22,255.82)
        Amount written off: £0.00
        Outstanding balance: £0.00
        Interest (to be written off): £0.00
        Outstanding balance minus interest: £0.00
        Total amount repaid (since 01/03/2013): £21,931.82
        Amount applied to funds borrowed: £18,661.88
        Interest repaid (since 01/03/2013): £3,269.94
        Statutory 8% interest: £1,757.96
        HMRC 20% deduction: (£351.59)
        Redress due: £4,676.31
        New outstanding balance after redress applied: £0.00
        Amount written off from your balance: £0.00
        Redress to be sent to you: £4,676.31

        Reply
      • Sara (Debt Camel) says

        April 22, 2022 at 4:14 pm

        that was a lot of borrowing. You know your situation wasn’t any better, so you can either send this straight to the Ombudsman now or push back and tell Safetynet credit to look again or it goes to the ombudsman. They do sometimes change their mind.

        Reply
  17. K says

    April 22, 2022 at 12:08 pm

    Hello again Sara
    I sent a template to MyJar who I had not heard from in years regarding my outstanding debt which they still have not stated how much it is for. Anyway I just recieved a long email saying that
    Notice of Assignment
    With effect from 13th April 2022, MYJAR has assigned all its respective rights, title and interest in respect of your MYJAR loan(s) to Perch Capital (company registration number 11207867). Perch Capital has appointed ACI-UK Limited (“ACI”) to manage collection of the outstanding loan balance on their behalf.

    I’ve written back explaining I cannot afford to pay any company as my financial situation is so bad due to there high interest charges and I would appreciate a proper response in regard to my original affordability complaint. I also told them if I do not get a response from them I will go to the FO. Any other advise how I should proceed with them. Thank you 🙏🏻

    Reply
    • Sara (Debt Camel) says

      April 22, 2022 at 1:39 pm

      can you tell me about the rest of your current financial situation? Are you behind ion any important bills? How large are the other debts you are repaying? Are there any other debts you are not paying apart from this one?

      Reply
  18. k says

    April 22, 2022 at 1:57 pm

    I have catalogue debts £3000, I have a moneybarn high interest car loan £12500, I have about 5 payday loans which i have written to all of them using your templates, but I was paying very small monthly amounts on those totally £100 per month. The total debts for payday loans is around 5k. I am up to date on my rent and council tax, but I am a front line worker on a low income and only have enough to cover minimum payments on these debts and can just about afford to live. As I write to you my Jar have just informed me …
    Good Afternoon
    Thankyou for contacting us.
    We can confirm that your complaint will still be upheld with MyJar.
    The complaint is with our complaints team, however a response can take up to 8 weeks.
    Please contact ACI on the below information to discuss your outstanding loan and they will be able to place your account hold and discuss any payments or difficulties.
    Tel: 01273 634941
    Email: info@aciuk.co.uk

    So I guess when they write to me I will inform them to put the account on hold until i hear back from Myjar with an offer ?

    Reply
    • Sara (Debt Camel) says

      April 22, 2022 at 2:03 pm

      Yes, you can add that you have a low income and car finance so would only be able to pay a token £1 a month to any non priority debts such as old payday loans.

      The car finance – how much did you borrow? the loan amount, not including any interest? And how much have you paid to this so far?

      Reply
      • K says

        April 22, 2022 at 2:11 pm

        Car price £8451
        I put down £1500
        Credit borrowed was £6951
        Interest charges £6685.08
        Total charge for credit £6685.08
        Total repayable £15,136.00 over 60 months
        I’ve paid £235 per month for the last 12 months.

        Reply
      • Sara (Debt Camel) says

        April 22, 2022 at 5:50 pm

        Thanks for all the figures – it makes it easier to see what is happening!

        you may be able to win an affordability complaint about the car finance – Moneybarn are losing a lot of these cases. But until you have paid off what you borrowed which is after 30 months, so 18 month from now, if win the complaint you would have to hand back the car but get a refund…
        So if you need to keep the car you have to delay making an affordability complaint until you are nearly at that point… say 16 months from now. Make a note to come back and do this in Spetember next year!

        Reply
        • K says

          April 22, 2022 at 5:55 pm

          Thank you so much for that Sara I’m so very grateful 🙏🏻

          Reply
          • Beth Hughes says

            May 11, 2022 at 7:37 pm

            This is interesting to read! I too have a high interest loan for a car with moneybarn.

            It was a 5 year plan, car was 8k, paying back 15k and I have 1 year left.

            Am I in a position to do an affordability complaint here? Thank you

          • Sara (Debt Camel) says

            May 11, 2022 at 11:32 pm

            Yes if you think the car fiance was unaffordable – you couldn’t repay it and your other debts, bills and expenses without getting deeper into debt.

            You have obviously paid more than the amount borrowed, so if your complaint was upheld, the balance would be wiped and you would have a refund of the amount over 8k that you have so far paid.

            See https://debtcamel.co.uk/refunds-large-high-cost-loans/ for a template to use. Expect Moneybard to reject this and then send it to the Ombudsman.

  19. Darren says

    April 22, 2022 at 1:58 pm

    4 weeks ago I complained to Lending Stream for 10 consecutive loans taken out in 2010 onwards

    They have upheld my complaint

    £2800

    Redress in approx 28 days but I see people have received it within 3 days

    Some even on the same day

    Buzzing

    Reply
    • Becks Mash says

      April 25, 2022 at 8:14 pm

      Hey all just had this from Lending Stream. Does this sound like they upholding my claim/complaint or not. The ‘upheld both your loans’ comment confused me

      Thank you for sharing the additional information with us.

      Please be advised that we have reassessed your complaint and we have decided to upheld both your loans.

      Hence, we will share the revised final response in next 7 days.

      Reply
      • Sara (Debt Camel) says

        April 25, 2022 at 8:31 pm

        yes this sounds as though it may be good news – fingers crossed for you.

        Reply
  20. Darren says

    April 22, 2022 at 1:59 pm

    Hi Leigh

    Did you complete the link they sent to you to accept and the money was in the same day ??

    That’s exactly what I’ve done today

    As of yet no funds though 😝

    Reply
    • Leigh says

      April 22, 2022 at 2:11 pm

      Hi Darren
      Yes I did it via link on offer letter. accepted at 7am and was in bank within 10 minutes was so shocked! Maybe speed of payment depends who you bank with (I’m tsb) Good luck hope it comes through to your bank today.

      Reply
      • Darren says

        April 22, 2022 at 2:31 pm

        Thanks Leigh

        I had to provide another bank account to pay it into as the other they had was a closed account

        I’ll be buzzing if it hits today .but apparently 3 working days is the norm currently

        Well done on your windfall

        I’ll keep you posted my end x

        Reply
  21. Lynne says

    April 22, 2022 at 2:41 pm

    Moneyboat took me to court for my last loan so I’ve got about £160 left of a CCJ to pay. I’ve asked them for a breakdown of what loans I’ve had. The response is:

    Your first loan was obtained on the 03/02/2017 for the amount of £200.00

    Your second loan was obtained on the 02/05/2017 for the amount of £350.00

    Your final loan was obtained on the 27/07/2017 for the amount of £350.00

    As others have said, when I tried to make a complaint they started threatening me by saying they could do me for fraud for submitting false incoming and outgoing. My question is are the loans too small and infrequent fo take to the ombudsman?

    Reply
    • Sara (Debt Camel) says

      April 22, 2022 at 5:44 pm

      3 loans is marginal, but worth a try – you only want the last loan to be upheld.

      Reply
  22. Jamie Peters says

    April 22, 2022 at 3:51 pm

    I’m still having no luck getting hold of anyone at Harrisons about my redress from 247Moneybox. Not even an automated reply. I get they’re busy, but just an acknowlegement wouln’t hurt. It’s been over 3 days since my last email, and still can’t see anything on the portal which they said to check. Harrisons are becoming as bad as Grant Thornton at responding. Don’t know what else to do. Do I just be patient and wait or do I just keep sending them emails. Any advice would be great. Thanks

    Reply
    • Stitchly says

      April 22, 2022 at 6:10 pm

      I’m in the same position, I doubt am gonna see a penny off them now.

      Reply
  23. Ben says

    April 23, 2022 at 3:20 pm

    Hi Sara off topic I know but have to ask what happens when a company sells its accounts and then dissolves as in the case of Different Money sold/gave all accounts to United Kash then disappeared as a result there could be no claims unaffordable or other wise. In yourexperience is this legal and what redress avenues are open if any. Thanks

    Reply
    • Sara (Debt Camel) says

      April 23, 2022 at 3:42 pm

      not a lot, are you being chased for this?

      Reply
      • Ben says

        April 23, 2022 at 5:28 pm

        Yes, had lodged an affordability claim against United Kash, they basically said nothing to do with us, go and claim against Different Money and by the way they have ceased trading and I got no reply from the email address given. I complained to the Ombudsman and they initially are saying that it would be hard for them to take action against United Kash as they didn’t underwrite the loan. I have asked the Ombudsman to take it further but not hopeful.

        Reply
        • Sara (Debt Camel) says

          April 23, 2022 at 6:24 pm

          Do you have details of previous loans you had from Different Money?

          Reply
          • Ben says

            April 23, 2022 at 6:34 pm

            Unfortunately no, I can’t find anything with their company name on it, can’t even find when this was all transfered either. I was in a DMP with Stepchange and it was there where I first came across this company United Kash. It feels like this was all a move to avoid claims being made against them as it was in done in July 2018 around the time where a lot of these companies were being brought to book.

          • Sara (Debt Camel) says

            April 23, 2022 at 6:49 pm

            it is going to be pretty hard to show you would have won an affordability complaint against Different Money then.

          • Ben says

            April 23, 2022 at 7:14 pm

            The name United Kash appeared on my DMP, as for Different Money it was United Kash who said that the debt was originally from them but I cannot find any emails to or from them other the ones I sent regarding an affordability claim. Perhaps best course would be to send United Kash a prove it email and go from there. But they won’t be getting another penny that much I am sure about.

    • Sara (Debt Camel) says

      April 24, 2022 at 12:31 pm

      So you were happy with paying United Kash through your DMP but did not know who the original lender was with and don’t think you have every borrowed from Different money?

      Reply
      • Caroline says

        April 24, 2022 at 2:41 pm

        I tried to make a claim against United Kash but they said the debt was with Different money and they were only collecting on their behalf. Does that sound right?

        Thanks
        Caroline

        Reply
        • Sara (Debt Camel) says

          April 24, 2022 at 3:01 pm

          Yes and No. They bought the debt from Different money who no longer exist. You may find it difficult to make an affordability claim for this. Did you borrow a lot from Different Money? Do you have the records of the loans?

          Reply
  24. emily56 says

    April 23, 2022 at 5:58 pm

    Oakham had rejected my affordability complaint, but I have had many refunds from this time so I believe that I can win the case. but the financial ombudsman said that they do not deal with them as they are in liquidation, so I tried the other company which deals with the company once they are shut down and they told me that they have not completely shut down yet so they cannot. is there anything else i could do please?

    Reply
    • Sara (Debt Camel) says

      April 23, 2022 at 6:17 pm

      when did Oakam reject your complaint? Had you sent it to the Ombudsman before they went into administration?

      Reply
      • Emily56 says

        April 24, 2022 at 9:10 am

        Oakham rejected in November 21 and I sent to resolver 10 janurary 22 and I think they went into administration in February 22

        Reply
    • Sara (Debt Camel) says

      April 24, 2022 at 12:19 pm

      go back to the administrators, say you had an open complaint with the Ombudsman and yiou want them to consider this claim.

      Reply
      • Emily56 says

        April 24, 2022 at 1:36 pm

        Who are the administrators?

        Reply
  25. Lenny says

    April 24, 2022 at 5:07 pm

    Where do you stand if you had a debt with an original lender which was then passed to a debt collection agency who added fees/costs? In my case, a number of my original loans went to a debt collection agency (e.g. Asset and Investigations Collection) who then used TM Legal Services to obtain county court judgement which again added costs/fees.

    An original balance of £1495 was assigned to AC&I, and I was ultimately asked to pay £1744. Do I still have to bear the cost of these fees and the CCJ?

    Reply
    • Sara (Debt Camel) says

      April 24, 2022 at 5:22 pm

      No you shouldn’t. Ask the original lender(s) for them to be refunded and for the CCJ to be “set aside”

      Reply
  26. Angela says

    April 24, 2022 at 6:34 pm

    Hi Lenny took my jar for unaffordable loan and got loan refunded 2years ago then the same Debt collection agency that you mentioned contacted me this week saying they bought the debt from my jar l rang them sent documents saying that my jar should not have sold them the debt as it was settled the debt agent then wrote it off saying it should not have got to them be careful and double check everything the debt with my jar was 53!pounds debt agency said l owed 450 what a joke

    Reply
    • Lenny says

      April 25, 2022 at 5:10 pm

      Thanks both Sara and Angela – I will be sure to check these elements of it. I can see straight away that significant additional costs have been added and I’m keen to get those off my record along with the accounts more generally.

      Reply
  27. Emily says

    April 24, 2022 at 6:46 pm

    Hi Sara,

    I raised a complaint with Safetynet credit a few weeks ago, they haven’t yet responded, but I’ve just seen that they have reported on my credit file that I’ve reopened the account/it now shows as active despite being closed back in 2020. Please could you advise what I should say to get this rectified? I have no idea why they’ve done this, terrified as I’ve been working so hard to keep my file clean.

    Reply
    • Sara (Debt Camel) says

      April 24, 2022 at 8:11 pm

      Tell them to correct it or you will be asking for additional compensation from the Ombudsman.

      Reply
  28. julie says

    April 25, 2022 at 7:58 am

    Hi Sara,

    I received this email this morning, What does termination mean? Does it mean it has been passed to a debt collector?

    “We are writing to inform you that your loan account with us has been terminated as of 25-Apr-2022. ”

    Thank you

    Reply
    • Sara (Debt Camel) says

      April 25, 2022 at 8:17 am

      Could you give some background? Who is the lender? Have you missed payments to them?

      Reply
      • julie says

        April 25, 2022 at 8:36 am

        Hi Sara,

        Yes I have missed payments. I logged in and there is only £154 to pay.

        is it best to just pay this off in full.

        Reply
        • Sara (Debt Camel) says

          April 25, 2022 at 8:52 am

          is this a payday loan? Was it your first from that lender or did you have several?
          do you have other debt problems or have your bills gone up?
          do you really have £154 spare for this? because the damage to your credit record is already done with this one – if you scrape money together to clear it and then miss payments to other debts or important bills, you are making things worse not better…

          Reply
          • julie says

            April 25, 2022 at 9:36 am

            It wasn’t my first loan, I did the irresponsible landing complaint but it wasn’t upheld so now with the ombudsman

  29. Paul says

    April 25, 2022 at 9:12 am

    Hi Emily, it happens to everyone that with Safety Net but they remove it once the complaint is closed. Myself and quite a few of my friends and family had an account with Safety Net (was good to have for emergencies) and the same happened to us all that on our credit file it showed as open after we put in our complaints in 2020 and 2021. Personally I shut Safety Net in 2017 and then it appeared open on my file last year but there was no balance so it didn’t change my score and went once the complaint was resolved. If it helps every single one of us got our complaints upheld but it did take between 6 to the 8 weeks for them to reply to us all. I got all my interest back but I had been in 2 payment plans with them but I felt this was my strongest case because they had access to my bank account before borrowing (other pay day loans don’t have that) so Safety Net could see all the loans I had etc and could see I had no affordability to ever repay the credit limit they kept increasing for me. Good luck anyway but don’t worry about the credit file it disappears again soon after the complaint is resolved and they don’t carry out a search etc so it has no impact on your score. It is a bit of a shock to see though but they say they need to re-open the account in order to be able to look at the complaint case.

    Reply
    • Emily says

      April 25, 2022 at 10:59 am

      Thank you SO much both! Really helpful and reassuring.

      Reply
  30. Andy says

    April 25, 2022 at 3:11 pm

    Has anyone had any luck with Mr Lender recently?
    They acknowledged my complaint on 25/03 but nothing else since
    They seem to be dragging it out

    Reply
    • Lynne says

      April 25, 2022 at 7:21 pm

      They haven’t upheld my complaint and this has their quite frankly laughable response.

      Loan 1
      Capital Borrowed : £150.00
      Capital Repaid: £150.00
      Interest Repaid: £37.50

      Loan 2
      Capital Borrowed : £500.00
      Capital Repaid: £500.00
      Interest Repaid: £30.00

      Loan 3
      Capital Borrowed : £700.00
      Capital Repaid: £101.44
      Interest Repaid: £0.00

      As you borrowed a total of £1,350.00 and only repaid Mr Lender £818.94 overall, we would not be looking to refund you interest repaid on the loans you have held.

      However on this occasion, due to your circumstances we would be willing to refund you the voucher amount of £25.00.

      Reply
      • Sara (Debt Camel) says

        April 25, 2022 at 7:25 pm

        it is saying you haven’t repaid the last loan. Have you?

        Reply
        • Lynne says

          April 25, 2022 at 7:33 pm

          When I last logged into my account 5 years ago it was showing that my loan had been sold onto a collection company who I never heard of, or from, since. I just thought the ‘£25 voucher’ seems laughable insult

          Reply
          • Sara (Debt Camel) says

            April 25, 2022 at 9:24 pm

            does this debt show on your credit record?

  31. K says

    April 25, 2022 at 3:47 pm

    Good afternoon Sara
    I received a response from Safetynet Credit, they said

    Thank you for contacting SafetyNet.
    Please note that your complaint was thoroughly investigated and we are unable to review it.
    If you do not agree with the outcome, you are able to contact the Financial Ombudsman.

    Sara Should I Contact the FO or should I except there offer.
    As I previously stated I had borrowed £22k from them over many years through there overdraft system and paid back £21.5, theres defiantly more than £4.5k interest charged.
    Is it a good deal, yes it will help me immensely but am I entitled to more ? How long would the process take with the FO
    and if I loose, will I then loose the original offer Safetynet have offered me.

    always grateful x

    Reply
    • Sara (Debt Camel) says

      April 25, 2022 at 9:19 pm

      If nothing really changed then it sounds as though you should have had all the chnaged from the second account refunded too. Which could be a lot?

      The process will probably be somewhere between 3-12months but that is a guess as I don’t remember a case before with 2 accounts and Safetynet accepting the earlier one.

      The Ombudsman almost always starts by saying which loans are agreed – in this case the older ones – then just looks at the other ones. The chance of you loosing the offer on the older ones seems very small.

      Reply
  32. Mike says

    April 25, 2022 at 4:45 pm

    Had an email from CashEuroNet, paying 53.5p in the pound within 2 weeks. £1200 coming my way, happy days!

    Reply
    • Geraint says

      April 25, 2022 at 5:26 pm

      Just had my email too! £864! Wooop!!

      Reply
    • Chrissy says

      April 25, 2022 at 5:28 pm

      Me too, just over £3300 – Happy Days

      Reply
      • Andrew says

        April 25, 2022 at 7:19 pm

        Hi is this the first and final payout I went through my emails and I have a email in 2020 saying I had a claim accepted for 2700 but I haven’t had the email everyone saying they had is it possible they paid mementoes earlier on on the process my email hasn’t changed ?

        Reply
        • Sara (Debt Camel) says

          April 25, 2022 at 7:21 pm

          this is the only payout that is being made.

          Reply
    • Thomas says

      April 25, 2022 at 6:32 pm

      The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £.
      You will receive a payment of £2,296.23
      …
      you will receive your payment within two weeks of this email.

      ____________

      Its true, its final, it’s more than expected. Wooohooo

      Reply
  33. Lenny says

    April 25, 2022 at 5:09 pm

    Anybody else dealing with THL Direct?

    I had an oustanding loan with them and complained last week. They have written today to indicate that “all balances and accounts have been deducted to zero”. They have indicated this to the FCA.

    I will keep an eye on this as my debt had been sold on to PRAC Financial and has been administered by BW Legal.

    Apparently – “This is a full and final settlement for all accounts ever held with us now and in the future. All accounts and files will be updated accordingly”.

    Reply
  34. Craig says

    April 25, 2022 at 8:57 pm

    So after 6 years of denying lending stream finally admitted wrong doing and refunded me all interest of loans I’ve paid completely ignored fact I’ve paid a ccj thanks to this to tm legal services where do I stand getting ccj that should not exsisted removed and refund of the ccj I paid??

    Reply
    • Sara (Debt Camel) says

      April 25, 2022 at 9:05 pm

      go back to Lending Stream and ask them to refund the CCJ costs and to arrange to have the CCJ set aside.

      Reply
  35. Lynne says

    April 25, 2022 at 9:27 pm

    No Sara me lender doesn’t show on my credit record. I just wanted them to admit the loans were unaffordable.

    Reply
    • Sara (Debt Camel) says

      April 25, 2022 at 9:29 pm

      have you checked all three credit reference agencies? Experian, Equifax and TransUnion? It may be under the name of the debt purchaser not Mr Lender.

      Reply
  36. Debbie says

    April 26, 2022 at 11:43 am

    God morning. I hope you are well. I put in affordability claim in to lending Stream but this is what i got back, i don’t understand, any help would be much appreciated.

    Hello Debbie,

    Reference number: 1620231

    We received a subject access request from you on 08th April 2022.

    Some of your loans ( 1567689, 1708785, 1761238 and 1620231 ) are sold to a third party. As a result, any corresponding account statements are not included.

    Please download the documents and read the following:

    1. A list of your loans, along with their current status and any outstanding balance
    2. Account statements
    3. Loan agreements
    4. Copy of loan applications
    5. Transaction details
    6. Any legal notices which may include the following:

    These documents are password protected. To open them, you will need to enter your date of birth in DDMMYYYY format. So, if your date of birth was 12 July 1992, you would enter 12071992.

    If you have any further questions or would like additional information, please reply to this email. That will make sure we see it as part of the same conversation. To contact us about anything else, please visit our ‘Contact Us’ page.

    Reply
    • Sara (Debt Camel) says

      April 26, 2022 at 12:01 pm

      This is not a response to a complaint, it is details of all your loans.
      I suggest you reply and ask them when you will receive a response to your complaint.

      Reply
    • Dave S says

      May 6, 2022 at 7:49 pm

      Hi Debbie,

      I had the same problem and looked on here for advise. First post I saw was yours and I have done the same by emailing them. I got this reply today…

      Thanks for getting in touch.

      Please be informed that we are currently investigating the complaint and to thoroughly investigate your complaint and provide an appropriate final response we anticipate requiring the 8 weeks defined by the regulatory timeline. We will aim to be faster than that, but please do give us that time.

      With regards to your data access request, we would like to confirm that we had shared you an email with the relevant information on 2nd May, 2022.

      If you have any further questions or would like additional information, please reply to this email. Alternatively, get in touch by visiting our Contact Us page.

      Regards,
      Lending Stream Complaints Department

      Hope this helps in case you haven’t heard from them yet. I know how difficult the waiting game is and I hope you get your email soon if you haven’t already. :)

      Reply
  37. K says

    April 26, 2022 at 2:53 pm

    Hi Sara
    If I forward a complaint to the FO will they need to see old bank statements? As I don’t have access to that old bank account anymore ?
    Also if for example safetynet go into administration while my complaint is being looked at, is there a chance I won’t get the original offer they have given me ?

    Reply
    • Sara (Debt Camel) says

      April 26, 2022 at 4:33 pm

      Safetynet Credit should have kept those details.
      For the more recent account you should be able to get old statements anyway, even from a closed account.

      If they go into administration you could lose out, that is a risk. I have no reason to think that is likely but there must always be some chance.

      Reply
  38. Sam says

    April 27, 2022 at 3:44 pm

    Anyone here had any experience claiming from Mr. Lender?

    Sent in my complaint on the 22nd of March and they got back to me on the same day and asked for bank statements which I promptly sent. A few days later I received all my loan history in the post. I know they have up to 8 weeks to respond but has anyone had much luck in claiming? Have listed my loan history with them below which are all fully repaid:

    03/05/2018 £200
    08/06/2018 £230
    28/09/2018 £350
    27/02/2019 £490
    30/08/2019 £400
    19/02/2020 £310
    11/09/2020 £200
    15/01/2021 £410

    Also awaiting a response from Cash4uNow – anyone had much luck with these? Have listed my loan history with them below:

    17/05/2017 £100
    25/08/2017 £100
    01/11/2017 £150
    30/01/2018 £170
    04/07/2018 £150
    10/12/2018 £150
    05/04/2019 £160
    09/08/2019 £200
    17/06/2021 £170
    11/10/2021 £150
    13/01/2022 £170

    All fully repaid.

    Have also recently won affordability complaints against Fernovo, 118 Money, Lending Stream and expecting a QuickQuid payment thanks to this page!

    Reply
    • Joanne says

      May 11, 2022 at 9:36 pm

      How long did you wait on the lending stream complaint

      Reply
  39. susie says

    April 27, 2022 at 4:25 pm

    I sent an affordability complaint to mylar with one of your wonderful templates Sara and 3 days latter I received an email that they have moved me to ACI a debt collection agency. I have written asking what is the status of my claim and they wrote back saying to speak to ACI and start making payments to them for the money i owed from 5 years ago. They said they will respond to my complaint but not for 8 weeks. Is there anything else I can do as I feel like there fobbing me off !!!

    Reply
    • Sara (Debt Camel) says

      April 28, 2022 at 8:44 am

      there isn’t a way you can speed up administrators.
      What is the rest of your current financial situation like? Do you have other problem debts? Are you behind with any important bills?

      Reply
  40. jason says

    April 28, 2022 at 9:53 am

    Hi all, I am one of those people that fell into the whole payday loan vicious circle and was lucky enough to receive payouts from QQ today.
    Now that is that issue sorted I took loans out with Lending Stream too but can’t find any details as it was back in 2013 and my bank statements only go back 7 years.
    Am I able to put a complaint in to LS as it’s clear I was in a spiralling mess back then?

    Reply
    • Sara (Debt Camel) says

      April 28, 2022 at 11:25 am

      yes you can.
      read the article above, you will see the template includes a line asking for details of all your loans.

      Reply
  41. Lisa Smith says

    April 28, 2022 at 10:46 am

    Hi So My Myjar debt was being paid off through Overdales. They stopped collecting last month and advised ACI would be taking over the account.
    I had previously put in an affordability complaint with Myjar and was advised to register for a redress payment, which I did and am still awaiting an update on that.
    I have received an email from MYjar this morning advising that my account has been transferred to ACI but that:
    Access to your online account with MYJAR will continue for a period of time, although your ability to make payments to MYJAR is no longer available.
    The Credit Reference Agency (“CRA”) records are being updated for this transfer of ownership.
    You may notice when you receive contact about your balance, that it is less than you were expecting. Since their appointment, the Administrators of MYJAR have undertaken investigations into the historical lending practices of MYJAR and have determined whether a loan qualifies for Redress. They have now concluded their investigations and will be writing to customers whose loans have qualified for redress to provide further details on any balance reduction if applicable. If you do not receive a letter confirming a balance reduction, then your loan did not qualify for redress.

    Reply
    • Lisa Smith says

      April 28, 2022 at 12:33 pm

      So an update

      I have just been contacted by ACI and my new balance is reduced to £77 from the £1000 I was due to repay when Overdales stopped collecting.

      Great result, I will be using my QQ redress to repay this immediately.

      Reply
  42. LadyA says

    April 28, 2022 at 11:32 am

    Hi,

    Can I still claim against Mr Lender or is too late?

    Thanks

    Reply
    • Sara (Debt Camel) says

      April 28, 2022 at 11:47 am

      not too late! Use the template above. And Mr Lender insist on replay by post – just trying to be difficult.

      Reply
      • Lynne says

        April 28, 2022 at 1:08 pm

        I’ve given mr lender my previous as well as current address and DOB etc, in terms of tracing previous loans and they say I haven’t satisfied their ID procedure and to send a photo of me holding up my drivers licence! I’m not quite comfortable doing that. Anyone else had this issue?

        Reply
        • Sara (Debt Camel) says

          April 28, 2022 at 3:43 pm

          Well they are being difficult, but how much do you want the information?

          Reply
  43. Jamie Peters says

    April 28, 2022 at 12:08 pm

    Hi Sara I received this email fro Harrison’s yesterday with regard to 247Moneybox.

    Good afternoon Mr Peters,

    Apologies for the delay in my reply, I have been on annual leave.

    Unfortunately, although, you have supplied your bank details, your redress amount was £0 and therefore, no payment was due to you.

    The appeal process expired some months ago and this is the final position.

    Kind regards,

    Anel

    What do I do now as I’d had no updates at all since they asked me to update my bank details. Is there someone I could put a complaint into?

    Reply
    • Sara (Debt Camel) says

      April 28, 2022 at 3:45 pm

      well you could reply that you were not informed of the decision earlier so they made it impossible for you to complain in time.

      Reply
  44. Lisa Smith says

    April 28, 2022 at 1:39 pm

    Hi Sarah

    Is there any way to you can resend a complaint to a lender who previously denied a claim and it wasn’t sent to to Ombudsman within 6 months.

    Can you request for your account history to be reviewed under different specific criteria such as specific information on your credit report

    With Quickquid I was able to get a refund before the redress and another payment during the administration so just wondering. Also the company have updated ita criteria for what is deemed unaffordable.

    Please advise

    Reply
    • Sara (Debt Camel) says

      April 28, 2022 at 3:41 pm

      No there isn’t.
      Unless the lender did not tell you you had the right to go to the Ombudsman OR there was some real emergency that means you couldn’t go within 6 months, there is nothing you can do.

      Reply
  45. Darktart says

    April 28, 2022 at 5:51 pm

    Got my £4k overnight from QQ and I’m delighted. Also emailed lending stream last week because of advice seen on this site and 6 days later they offered me £618. I accepted it obviously. Thanks Sara

    Reply
    • Phil says

      April 28, 2022 at 6:12 pm

      What was the advice regarding lending stream?

      Would be very interested to email them as well

      Reply
      • Sara (Debt Camel) says

        April 28, 2022 at 8:00 pm

        the advice is make a claim!
        See the article above

        Reply
        • Sara (Debt Camel) says

          May 4, 2022 at 9:32 pm

          how many loans did you have and how large?

          Reply
      • Darktart says

        April 28, 2022 at 8:46 pm

        I used the template, sent an email stating I couldn’t afford the loans and should never have been given them and they emailed back 6 days later and said that of the 4 loans I had 3 were affordable but the fourth one should have been looked at closer so while accepting no blame and as a good will gesture would I accept £618. I clicked the link in their email to accept it and 5 mins later it was in my account

        Reply
  46. K says

    April 28, 2022 at 9:49 pm

    Hi Sara
    We’ve spoken before x
    So I had 2 accounts with safety net. The 1st account they agreed to refund me the interest on and the second they said I owed £575 and they rejected the redress.
    I excepted the redress on the first account and on the second account I did not respond as I had intentions of taking it to the FO, as it makes no sense that they excepted redress on one and not the other. Anyway I recieved my redress tonight and they deducted the debt from the second account from it ! Can they do that ! I didn’t agree to that. There 2 separate accounts ! I’ve written just now to the FO regarding this, do you think they were wrong to do that ?

    Reply
    • Sara (Debt Camel) says

      April 29, 2022 at 8:15 pm

      I think they probably were entitled to do that :(

      Reply
      • K says

        April 29, 2022 at 8:33 pm

        Ok well I still forwarded it to the FO as I was entitled to redress on the second account and did not except there final letter. So we will see what happens. But I have still got back some money from them because of your website and so I am immensely grateful to you 🥹

        Reply
  47. Curtis sanders says

    April 29, 2022 at 11:23 am

    Hi folks has anyone received any update from myjar? I registered for interest on redress but have heard nothing since.

    Thanks

    Reply
    • Lisa Smith says

      April 29, 2022 at 6:20 pm

      Hi Curtis

      I was notified yesterday by Myjar that my account debt had been reduced due to redress from £1000 to £77.

      Maybe they are looking at the customers who still owe loans before they look at others

      Reply
  48. Curtis sanders says

    April 29, 2022 at 11:44 am

    Folks just got an email from Harrison’s re the myjar redress –

    Hi,

    Unfortunately, there is no update yet.
    Should you qualify for redress, you will be sent an email. We haven’t started the redress communication yet and we anticipate it to be started within the next few weeks.

    I’ve emailed back and stated on their website it advises April 30th and that people are anticipating some correspondence by then, if there’s a delay to email the relevant audience and make it known.

    Reply
    • Paul says

      April 29, 2022 at 2:36 pm

      MyJar has confused me tbh.

      Do people need to register a claim ( by tomorrow ?) ?

      Or do people just waqit to see if they are judged to have a claim and for now don’t have to do anything ?

      Reply
      • Curtis sanders says

        April 29, 2022 at 6:48 pm

        I’ve got emails from 2 companies both suggesting that there’s a delay and 30th won’t be the email date. Said a few weeks after that date, terrible like

        Reply
        • V says

          May 10, 2022 at 3:45 pm

          Hi I emailed myjar 2 weeks ago and she emailed back saying they were running behind, emails will be sent soon. I’ve looked at there website today and it now says if your due a redress thru will start and be sent from 15th may and money to be paid by the end of June, which was originally to be paid by end may. Tbh I don’t think it’s anything to get excited about as on there website this morning it says they expect to be between 1p-2p in the pound. So it doesn’t even sound like it’s worth doing the bacs payments for tbh, I think I will be lucky if it’s £30 🙈

          Reply
      • V says

        April 29, 2022 at 6:54 pm

        I think you were supposed to claim tbh, I did a while ago and just waiting on the response. They were supposed to send an email to people if there claim was upheld by tommorow but that’s Saturday so don’t think it’s coming, she did tell me they were running behind schedule and a response if it’s successful will come in a couple of weeks 🤷‍♀️

        Reply
    • V says

      April 29, 2022 at 6:52 pm

      Hi yes I did the same, I also got back the same reply she said they were running behind and it would be a couple of weeks. She did say I had a claim in administration but that was it.

      Reply
  49. Nathan says

    April 29, 2022 at 7:34 pm

    Hi has anyone received redress emails from myjar, I have not received any even after complaining.

    Reply
  50. K says

    April 29, 2022 at 10:26 pm

    Good evening all and Sara x

    This is the last message I received on the 22nd April from myjar.

    Good Afternoon,
    Thank you for contacting us.
    We can confirm that your complaint will still be upheld with MyJar.
    As advised yesterday the complaint is with our complaints team, however a response can take up to 8 weeks.
    Please contact ACI on the below information to discuss you outstanding loan and they will be able to place your account hold and discuss any payments or difficulties….

    Sara does this email confirm they acknowledge my claim for redress ? Or should I send a complaint template again ? Thank you 🙏🏻

    Reply
    • Sara (Debt Camel) says

      April 30, 2022 at 7:16 am

      Yes it does acknowledge it

      Reply
  51. Timbo says

    May 1, 2022 at 3:56 pm

    How do people generally when making complaints to Morses? Had 12 loans between June 2019 and October 2020 all either brand new loans or reloads as soon as the came available. This was while having loans with provident, uncle buck and a number off defaults and one CCJ:

    Is it worth sending a complaint?

    Reply
    • Sara (Debt Camel) says

      May 1, 2022 at 5:06 pm

      12 loans in such a short period is definitely worth a complaint! See https://debtcamel.co.uk/refund-doorstep-loans/ whioch has a template for doorstep lending.

      Send the case to the ombudsman at 8 weeks at Morses seems to be very slow.

      Reply
  52. Matt says

    May 3, 2022 at 12:04 pm

    I had 2 payday loans from Money boat £700 then £300 in 2 consecutive months. All whilst I had another 3 payday loans ongoing. I was basically borrowing from one to pay another

    Is this worth a claim?

    Many thanks

    Reply
    • Sara (Debt Camel) says

      May 3, 2022 at 1:19 pm

      Possibly, these 2 loan cases are hard to predict, they depend on the facts the particular case.

      Reply
    • Lynne says

      May 3, 2022 at 1:32 pm

      Just be aware of the standard response you’ll get from them saying they’ll get you for fraud if you’ve been found to have submitted fake income and expenditure and salary when you first applied. They do it with everyone.

      Reply
      • Sara (Debt Camel) says

        May 3, 2022 at 1:48 pm

        and no one has had a problem if they ignore this!

        Reply
        • Lynne says

          May 3, 2022 at 3:25 pm

          Exactly. Me included.

          Reply
  53. K says

    May 3, 2022 at 1:25 pm

    Hi Sara
    PRA are contacting me requesting I owe quick quid money. I explained my loan was redressed and closed. They want me to send there final letter from quick quid which I can do. My question is would PRA be entitled to money from the redress ?

    Reply
    • Sara (Debt Camel) says

      May 3, 2022 at 2:49 pm

      This is what the administrators have told me about loans that were sold to a debt collector before the administration started:

      “we have worked with the various debt purchasers to ensure those loans that were deemed unaffordable were either closed or have had the appropriate set-off applied.”

      So the administrators should have worked this out with PRA. I can’t tell what has happened in your case.

      Reply
      • K says

        May 3, 2022 at 3:06 pm

        Ok thank you Sara. They told me they have not heard from Quick quid but I will forward the final letter I recieved and hopefully that will be enough. 🙏🏻

        Reply
  54. Jamie Peters says

    May 3, 2022 at 5:34 pm

    This is what I got from Harrisons re-complaint 247MoneyBox

    This customer logged in to his account on 07/09/2020 and accepted the redress assessment below. He did not submit an appeal at any point.

    Loan 1
    Loan status: Not accepted for redress
    Loan ID: 61758
    Advance date: 03/06/2011
    Principal: £80.00

    Loan 2
    Loan status: Not accepted for redress
    Loan ID: 66688
    Advance date: 30/06/2011
    Principal: £100.00

    Loan 3
    Loan status: Not accepted for redress
    Loan ID: 76773
    Advance date: 30/08/2011
    Principal: £175.00

    Reply
    • Sara (Debt Camel) says

      May 3, 2022 at 6:21 pm

      I am sorry but it is unlikely that complaint would have been upheld at the Ombudsman as the loans are so small.

      Reply
  55. Lenny says

    May 4, 2022 at 6:37 pm

    Hi All,

    Does anyone know anything about THL Direct? I had loans with them in 2014 on which I eventually defaulted before me they were sold to PRAC Financial and are now being administered by BW Legal.

    THL tell me they have ceased trading and informed the FCA that all balance are now zero. How will this work for a debt that is already sold? Also, does this mean my affordability complaint cannot be addressed?

    Thanks, Len

    Reply
  56. Dave says

    May 4, 2022 at 9:05 pm

    Hi Sara I’ve put a claim against lending stream and received information on the loans I had with them! But 7 loans have been sold on apparently what do I do about these can I claim for them even if they have been sold on? Thank you

    Reply
    • Sara (Debt Camel) says

      May 4, 2022 at 9:29 pm

      Lending Stream should respond about all the loans including the ones that were sold on. If the loans that were sold are upheld as unaffordable (and with 7 ! that sounds likely) then LS has to sort everything out with the debt purchaser, including cleaning your credit record. Come back and say what happens?

      Reply
    • Dave says

      May 5, 2022 at 5:37 am

      They sent me details for 7 loans which included dates and amounts etc but for the 7 that were sold they only gave me the loan number so no dates and amounts for these should they include the 7 sold in any amount they offer me?

      Reply
      • Sara (Debt Camel) says

        May 5, 2022 at 8:18 am

        They should have considered the affordability, yes. This sounds odd.

        Reply
  57. Lynne says

    May 5, 2022 at 12:21 pm

    Slightly offtopic but does anyone know which credit file a potential employer would check and what they can see on there?

    Reply
  58. Ah says

    May 5, 2022 at 3:48 pm

    I know that companies have 8 weeks to respond, but anyone had dealings with Lending stream and rough timescales they take to answer?
    Thanks

    Reply

    Reply
    • Lynne says

      May 5, 2022 at 4:12 pm

      Lending stream were super quick with me. I’d say within a week.

      Reply
    • HR says

      May 5, 2022 at 4:37 pm

      I put in a complaint on April 15th – I got a load of info from them on the 29th about past loans and interest paid etc
      I replied asking when I’d receive a final response I got an email on the 2nd referring me to their complaints procedure – could take up to to 8 weeks etc so trying to forget about it until I hear anything now.

      Reply
      • Kelly says

        May 5, 2022 at 6:00 pm

        Couple of days and then they did a fast payment with the full refund. Very good x

        Reply
    • Sharon says

      May 6, 2022 at 11:33 am

      I had a very quick reponse with all the detail re loans held. They also said they were aiming to be much quicker than the 8weeks deadline, so sounds promising!

      Reply
  59. Kel says

    May 5, 2022 at 4:05 pm

    Hi Sara,

    I raised an unaffordability complaint with cash converters two weeks ago, they said it can take up to eight weeks.
    I hope it isn’t that long. Strongly believe and hope they I hold my complaint as I was unemployed, on benefits, gambling and in mountains of other debt plus a CCJ.
    Do you know if they are usually good with refunding?

    Thanks
    Kel

    Reply
    • Sara (Debt Camel) says

      May 5, 2022 at 5:05 pm

      No. You need to expect that this will have to go to the Ombudsman.
      Do you have big financial problems at the moment?

      Reply
      • Kelly says

        May 5, 2022 at 5:56 pm

        Thanks Sara. It’s good to be prepared.

        I’m in better situations at the moment.
        I’m with Stepchange and pay an affordable amount each month and credit cards/loans have froze the interest.
        I’m in a better place, going through the last few complaints now. Had five refunded and now just waiting on cash converters/ provident/my jar and piggy bank!

        Thanks for this group. You’ve helped so many x

        Reply
  60. Steve says

    May 5, 2022 at 4:48 pm

    Did anyone hear anything from MyJar regarding redress?
    I’m surprised I didn’t hear from them. Been dealing with them since they was text loan.

    Reply
    • Curtis says

      May 5, 2022 at 5:39 pm

      Hi mate,

      Spoke with them last week and was advised they’ve not started the redress process yet but intend to get back to people in the next few weeks, even though when I spoke to them it was April 30th and the company dealing have that date as the next date of contact on their website.

      Reply
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