Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you repaid it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam, Safetynet Credit, Tappily:
- make a claim to the administrators – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
It is probably too late to make claims to other lenders who gave up years ago, see this list.
For longer-term loans there are better template letters to use on other pages:
- doorstep lenders and guarantor lenders,
- Loans2Go – the worst loans in Britain!
- 118 Money, Likely Loans, Bamboo, car finance, bank loans and other long-term loans.
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.
If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.
If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
Some ways to improve this
Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. I
it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email starts your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
- an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an installment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is easy to do – let FOS make the decision.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2016, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2022 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report
- a copy of the credit agreements for the loans if you have them. If you don’t, don’t worry, FOS will get them from the lender.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
Aeron says
Just received payment from active securities (247 moneybox) 😀
Debbie says
My money from 247 has gone into my bank this morning under Active Securities
Claire says
Think I got my 247 money box payment this morning… £12… no email, nothing, just a payment in the bank from active securities
Paul says
Woo hoo !
£284.82 in my bank from 247 Moneybox.
Just awaiting QuickQuid and Satsuma now.
Ben says
Same here, I received my payment and it seems that the payout is about £0.092 so on the high end of what they stated was possible
Chris says
Got £54.13 from Active Securities/247 Moneybox Redress etc this morning. If I remember correctly, the original redress sum was something like £580…ish, although they haven’t sent out the breakdown yet, I presume they will soon. Oh well, it’s something I suppose, much higher than ICL that’s for sure lol
Maria says
Got my payment from 247 £17.26 now waiting for quickquid and satsuma
Kyle says
Harrisons finally finished off the 24/7 Moneybox liquidation. There giving 9.5 pence to the pound! Payable to everyone within two weeks (Been a bit of a mess though I don’t even know if I’m due a refund after my appeal)
https://harrisons.uk.com/247-moneybox/
Sara (Debt Camel) says
Payments have started going out this morning
Christina Wynne says
Has anyone heard anything from myjar yet? It says on the Harrisons page if you do not receive an email by 30th April you will not be receiving any redress.
Jo says
I had a response that they sold my loan on (strange because I paid off my debt) to a company called ACI and I had to prove to them that I paid the debt. I later found out that anyone who has had their debt sold on to ACI have no redress due to them and their claims are not being upheld so no news is good news. Good luck x
Christina Wynne says
Thank you for replying. That is strange. I also cleared my debt with them a few years ago. I’m sure I will hear something soon. (or not) lol. Xx
bob says
had a payment of £79 today from an “active securities” I take it this is 247 moneybox?
Sara (Debt Camel) says
yes it is! Paid at c 9.5p in the £
Caroline Hume says
Hi Sara
Do you know how to check if you are getting a claim from 247Moneybox? They told me to log into my account and it says claim acceptance received, but never heard a thing from them in 2 years. Also any idea how to check what bank details they hold? Thanks
Lukasz says
Same situation heard. No news at all. 🤷♂️
Ash says
I was in a similar position but also found out that they sold Mt debt to lantern so I’m confused, you can’t ring because there number is no longer in use because of Covid and haven’t as of yet replied to any emails
Andy says
I was £107 but didn’t even know I was getting it no email or nothing then just checked bank and it was there as they say it better than a Kick in the Teeth lol 😂
Charlotte carroll says
Was this the quick quid payout? Was it 9.5p in the £? I thought it was going to be between 30-50p?
Sara (Debt Camel) says
this was the 247 Moneybox payout
Ryan says
Hi again
I have received some responses from lenders, my question is if they offer to pay off an open loan, but deny the complaint and refuse to acknowledge any wrong doing.. Can I at that point still take the refund and choose to go to FOS to see if I can get more?
Thanks
Sara (Debt Camel) says
No. Their offer will be made in full settlement of your complaint, if you accept it you cannot then go to FOS.
Who is the lender? Did you have previous loans that you feel were also unaffordable? How large was this last loan and what balance are they writing off?
Geraint says
I just had this response from lending stream, can anyone advise what i can do next regarding this? They payed me a sum of money last year in relation to one loan i had with them but not the other one which i think was for a larger amount! Any help on the matter much appreciated
This is in reference to the recent correspondence received on 3rd April 2022.
We understand you are concerned about the affordability of loans offered to you. When we looked into it, we found that we have already investigated your complaint raised in past. As we shared our final response with you on 5th November 2018, we consider this to be closed and we will not be revisiting the matter again.
Sara (Debt Camel) says
What they offered was in final settlement of your complaint. If you felt another loan should have been included, then you should have taken your complaint to the O budsman. You can’t now make a second complaint.
Geraint says
I made a complaint to them way back when in 2018 and dont think they did anything about that, but last year i had an email from them regarding one of my loans saying this :-
As an outcome of a periodic review of our customer files, we identified that the checks done on the loan mentioned above did not meet our usual processes.
We are therefore crediting your loan account.
But that was only in regards to one of the loans i took out aith them, do i have any case for the other loan at all? If the checks didnt meet thier standards for the first loan they probably didnt for the second either? Thank you
Sara (Debt Camel) says
ah… I suggest you go back to them and say exactly that – say you would like either all your loans reviewed of *this* specific one. And say you will be asking the Ombudsman whether in the circumstances they can look at the case if LS refuse.
Geraint says
Thank you, i have just emailed them, il wait and see what their reply is. I dont see how they can say one loan didnt meet their usual processes but the other did! I dont hold out much hope but we have to try.
Geraint says
Hi sara, so tonight i had this email back from Lending Stream:-
Thanks for getting in touch.
Before we issued the offer of a refund to you on 12th February, 2021, we made a thorough review of all the loans we’ve given you during the course of our relationship to make sure that there weren’t any others that we needed to talk to you about. The email sent on 12th February, 2021 sets out all the changes we want to make as a result of that review.
Hence, we won’t be opening up any further investigations on the loans with us now.
Where can i go from here? Do i email them back and say im going to the ombudsman? Is it worth the hassle over a £300 loan? Thank you your help and advice on these matters os hugely appreciated:)
Sara (Debt Camel) says
You can try to go to the Ombudsman. I don’t know if they will accept it. It’s just a few emails from you, but it’s up to you if think it’s worth a go.
Gary says
Received payment from 247 moneybox today for £141 more than I thought it would be 😁
Toni says
Hi, I have heard today that the ombudsman agree to 16 door step loans ( same company) shouldn’t of been offered to me and advised all interest and charges for these loans to be refunded. They have been given until 16th April to respond. Do they tend to agree with what ombudsman say? Or is it still a long process?
Thanks fir your help x
Sara (Debt Camel) says
which lender is this?
Toni says
Hi its Compton finance x
Sara (Debt Camel) says
I’m sorry but they are very small so rarely mentioned here.
Toni says
No worries, if it was another company would this stage mean nearly at a pay out or is it still a while away yet?
Geraint says
Ive seen lots of people have been getting 24/7MB redress in their banks, i have a claim with them but not received anything yet, does this mean i wont be getting anything or just have to wait longer? Like many others there is no info on my claim portal about if/how much i will receive. I have emailed and asked but no reply yet :/
paul says
i received mine (£2.50) but my partner did not receive hers , however she logged into her account and it no longer shows a redress status, she has emailed them to she what has happened.
Geraint says
Mine was the same when I’ve emailed them they have come back and said im probably not due anything ! Was worth a try I suppose:(
jacqui says
Hi has anyone had a successful claim against Lendable for irresponsible lending?
They have just upheld my complaint and I have accepted the offer on the link
I was just wondering how long it took to get the refund into your account (I’m sure it said 1 – 3 days when I clicked on the acceptance link?
Darren says
hi Sara
I’ve used your templates and advice (thank you) as i genuinely believe i have fair grounds for claims as guided by your information i.e levels of interest, having a low credit score/multiple lines of credit at the time; two responses so far are very aggressive in terms of saying ” if we investigate this and find you did not tell us your levels of borrowing etc. you may have been committing fraud and we will report you to the relevant agencies”. Is this a typical response, trying to put you off, or just them saying what they are obliged to?
Sara (Debt Camel) says
Several lenders such as Moneyboat send this sort of reply. So far no one who has ignored it and sent the complaint to the Ombudsman has had any further problems with it. They are just being unpleasant and hoping to put you off.
Darren says
hi Sara
thank you for the feedback- oh the irony, yes its Moneyboat in question here. They have offered some repayment but ignored entirely my request to amend my credit score as for me, as my main gripe is the way they put me into default when it was only the last payment i was late with. I’ve responded to them as per your previous advice on this matter. Thank you again- i carried much guilt about being caught in a cycle of poor credit and refinancing etc. and only reading your pages has made me realise its something i could of been helped with by these organisations rather than profited from, and indeed to have the courage to seek redress.
Caroline Edge says
Shocking of 247 money box redress claim
Redress Summary
Total value of accepted redress claim: £ 794.57
Actual payout of accepted redress claim (based on 9.35 pence in the pound): £ 74.31
Total amount of overpayments made: £ 0.00
They had sent me £74.31 instead £794.57 are you same?
Sara (Debt Camel) says
yes, all unsecured creditors – including customers owed refunds – are being paid at 9.35%
Emily56 says
I had complained to loans to go about my loan and they said that they will not remove marks from credit file as they refunded me out of a ‘gesture of good will’, is there anything I can do to get these marks removed please?
Also, Vanquis rejected my complaint, is there anything else I can do to get Marks removed or is it only if they uphold my complaint?
Thank you
Sara (Debt Camel) says
Have you accepted the offer? If not, you can send the complaint to the ombudsman
Emily56 says
Yes I have
Sara (Debt Camel) says
then I am sorry but it’s too late.
Emily56 says
My case is still open on resolver, would it be worth asking anyway or not?
Sara (Debt Camel) says
well you can try.
Mara says
Hi Sara
I have a question regarding the Oakam who just went into administration on 24.02.22. They have sent me a standard form back on 18.03 explaining how they are dealing with a complaint.
On the website the information is different, similar to Wonga and QQ- you get a small % back from your claim after the full amount is known. Do you have any knowledge about that by any chance? I believe that I have a solid case against them, it also stated that I have overdraft payments for about £1500. Any kind of insights would be very helpful. Thank you
Sara (Debt Camel) says
Yes this will go through a silimar procedure to other high cost lender administrations.
it also stated that I have overdraft payments for about £1500.
I am sorry but can you say some more about this? copy out exactly what it says?
Mara says
So just to make it clear for myself- it actually will take a year to 3 years to see anything back? There are no dates on the website and no information so far or couldn’t find it. Why would they send the form saying that up to 8 weeks and decision will be made? Very confusing.
I wrote it wrong:) They have sent me all the statements. There was amount taken, repayment amount and separately Over payments made section: I have £720 and £820 over payments on 2 loans. Those were the loans that I paid off interest and then closed it early so paid more than I should have it seems.
Sara (Debt Camel) says
The form you have been sent is about making a claim in the administration? and it says there will be a decision in 8 weeks?
Mara says
They have sent me the text in the email:
I confirm that a thorough investigation into your concerns is being carried out and once this is complete, we will contact you again.
Please find attached, a statement of payments for all your loans.
Please also find attached, a copy of our internal complaints’ procedure for your information. Please take time to read this as it explains how we will deal with your complaint and when we will contact you again.
And then they have enclosed Oakam complaint procedure PDF fail:
We expect to be able to issue a full response within eight weeks for all complaints. However, if we fail to do so, we
will write to you to explain the reason for the delay, when we expect to be able to provide a full response and how,
if you are unhappy with the delay, you may refer the matter further.
• If you remain dissatisfied
Upon receiving our full response, should you remain unhappy with the outcome you have the right to refer the
matter to the Financial Ombudsman Service. This is an independent, free service set up by parliament to look at
complaints regarding financial matters.
Not a word about administration way of dealing with complaints. That’s why I got so confused.
Sara (Debt Camel) says
oh just ignore that – it is their old complaints procedure. No longer relevant. You can no longer go to the Ombudsman. And you are VERY unlikely to get a response in 8 weeks.
Adele says
Hi,
Just after some advice please.
I have taken out several loans with Cash Converters in the past. I owe them £42 but after contacting them, the lady said that they have now stopped giving loans and so don’t need to worry about paying the remainder.
I was thinking whether I could try and get the money back from the loans I had in the past due to unaffordable lending.
In all honesty Cash Converters would just borrow to anyone, no credit check and also borrow to unemployed.
I don’t have any record of the loans that I had as it was all paper based agreements. Could I ask for a copy of these?
Sara (Debt Camel) says
yes you can.
Ernestkola says
Good afternoon Sara ..thanks so so much for this platform..l just received this email from quick quick pay day loans.. l make a claim about 2 or 3yrs ago ..just received this now..how much do you think l will get pay pls?
You are receiving this email because you submitted a claim on 22 September
Guide
Total interest and fees on loans £735 1
Total compensatory interest 390.07 2
Accepted claim value £1,125.07 3
Refund for overpayment on CashEuroNet UK, LLC loan £0.00
Sara (Debt Camel) says
See https://debtcamel.co.uk/quickquid-casheuronet-administration/ for the QuickQuid administration and any questions are best asked on that page.
Tina says
Hi Sara,
I raised a complaint with L2G about unaffordable lending yesterday.
They replied back and attached a response that they sent me in 2019 when I raised it before stating they aren’t upholding my complaint.
I cannot recall ever receiving this response.
If I raise a complaint with FOS what do you think there chances are of saying that this is going to be to long as I got the final response over six months ago (even though I never).
I think they are the biggest scam company going.
Cheers x
Sara (Debt Camel) says
did you complain before?
Tracey says
Hi Sarah
I have also complained to l2go about a loan I I’d with them.i had repayed much more than I borrowed and feel the loan was unaffordable. Bank state8support this. I originally contacted them as I was diagnosed with breast cancer in May and struggled to pay but did so up until this year as they didn’t respond.
They have said they till write of the balance as a good will gesture but I’m wondering if I should ask for compensation given how much I had repayed. Thanks
Sara (Debt Camel) says
Can you say how large the loan was and how much you have paid so far?
Tracey says
The loan was for 300 and I repayed 959. I made 14 out of 18 payments continuously.
Sara (Debt Camel) says
So you contacted them in May last year saying you had been diagnosed with breast cancer and asked for lower payments or something? And they never replied to you? That is disgusting, even for Loans2Go…
And their offer is very poor too. You have already paid £659 in interest…
If you want the full refund – £659 – then you will have to send the case to the Financial Ombudsman. In which case you should also ask for compensation for their failure to respond to a customer who had told them of a severe health problem.
But if you would be happy with less as a compromise to get this sorted quickly, You could go back and say that although you tning the Ombudsman would order a full refund, you would be happy to compromise now on your balance being cleared, a refund of £400 and the negative marks being removed from your credit record. Add that if it goes to the Ombudsman you will also be asking for additional compensation for their failure to respond to your request for help lat May when you told them you had cancer.
Loans2Go are sometimes be prepared to negotiate.
Tracey says
Yes, they said they did reply telling me to send over income and expenditure but I honestly don’t remember seeing the email so continued with payments. It was only when I realised through your website that I could challenge them and cancel the cpa that I contacted them again, it still took several emails before getting a response and I think this was more as a result of payment not being collected.
I will think about next steps, part of me feels I should be refunded but also I’m tired of the hassle and stress of trying to communicate. Thank you so much x
T says
Hi Sara
Just to update l2go replied today albeit they got my name wrong!!! and stated they will not refund or remove negative marks from my credit file.
I’m happy to proceed to the ombudsmen but just wanted to know the best way to do this and what info they will need. Many thanks.
Sara (Debt Camel) says
The article above these comments explains how to send a complaint to the Ombudsman. get your bank statements from 3 months before to 3 months after the loan and send those to the Ombudsman. And download a copy of your current credit record and send that too.
kiki says
Can you tell me what email address you contacted them on ! i am trying to email them an affordability complaint but I cannot find an email address. thank you kindly.
Tracey says
Professional Standards • ps@loans2go.co.uk
Ryan says
Hi Sara
I have had a response from MrLender, with whom I had over £1000 of loans with and paid a lot of interest over the past few years, they have not upheld my complaint but have instead said as a good will gesture they will remove all instances of loans I had with them from my credit file. This is obviously welcome and I’d like this to happen, but I would also like to raise this with FOS as I feel they should offer some kind of interest refund as I feel it was irresponsible lending
If I accept their offer to remove all loans from my credit file, as I’m theoretically accepting their complaint resolution, does that mean I can’t go to FOS?
How am I best to play this please?
Thanks
Sara (Debt Camel) says
how many loans did you have? were they more or less continuous or were ther some big gaps between paying one off and taking the next one out? have you missed any payments to them?
Ryan says
There was 5 loans in the space of around a year and a half for around £200 each, basically it was paying one off, then that same month or next month getting another but there was a couple of gaps
However, the complaint mainly revolves around the fact that multiple loans had payment plans etc set up and missed payments etc, then they would accept me for another loan shortly after eventually paying it off. I am arguing that I was continuously using payday loans and also that if they can see I am struggling to pay the ones I have had with them in the past they shouldn’t really be giving me more
Mainly, I just wonder if i accept the offer to remove them from my credit file, can I then not go to FOS as I’ve accepted a complaint resolution?
Thanks
Sara (Debt Camel) says
If you accept their offer, you can’t go to FOS. Basically they are trying to bribe you with something that costs them nothing. But it’s up to you if you think it’s worth it. If you do decide to accept, you want to download a copy of your credit record now with these loans still on it. Then keep this safe for several years. Just in case you many any other complaints.
Andy says
Hi
I notice Avant Credit have recently been bought out. If I dispute my loan to the CRAs do you know if Avant will respond or if it is likely to get supressed? I was disputing with Avant directly but getting very little communication back, so this would explain why.
Thanks
Sara (Debt Camel) says
Have they been bought out?
It may just be that your loan has been sold. In this case your complaint will continue to be decided by Avant. Tell the debt purchaser that you are disputing the loan.
When did you complain to Avant? Have you had a response?
Charlie says
If letters from templates had already been sent and the claims dismissed as not eligible. What happens if the date to escalate to the ombudsman is missed is there no way of redoing the letter later on to try again?
Sara (Debt Camel) says
You can only go later to FOS if either
a) you had a very good reason for not doing it before (you were seriously ill, in prison etc)
or
b) the lender did not tell you you had the right to go to the Ombudsamn and that had to be withing 6 months.
Emma says
Hi, has anyone heard of ‘SwiftPing” and know the contact details for them as I seem to be going round in circles. My initial loan was with Swift Money but they are saying they are only the broker and the lender was SwiftPing but can’t find any details to put in my complaint. Thanks
Sara (Debt Camel) says
How long ago was this loan?
There is no lender with that name on the FCA register at the moment… which is odd…
Can you see from your bank statement who the money came form? You don’t have the emails about the loan?
Emma Crideford says
Hi Sara, Swift sterling is coming up on the bank account
Sara (Debt Camel) says
ok, bad news.
Swift Sterling loans before December 2015 were from a Malta-based lender and it is now too late to make claims about these old loans.
Swift Sterling loans from 2016 onwards these loans were from a UK lender who has gone into administration and it is also too late to make a claim
Carly says
Hi,
I put in a complaint to Lending Stream last Monday and received an offer of £3.49 today, safe to say, I have sent straight to the Ombudsman. Does any know what the timelines are for Safetynet at the moment?
Beck says
Can I have some advice. I have had the following loans in the past 6 months
Fund Ourselves £300 Aug 21 (paid)
Lending Stream – £720 Sept 21 (one final payment)
Money Platform – £200 Aug 21/ £200 Dec 22 (both paid)
Fernovo – £300 Sept 21/ £150 Feb 22 (last one still paying)
Mr Lender – £500 Sept 21 (still paying)
Dot Dot – £200 Nov 21 (still paying)
I was gambling loads at that time and if they had done proper checks they would have seen that on the bank that they had on file. Is it worth chasing these companies for a irresponsible lending claim? Now in a better place financially/gambling wise. Is it worth a claim?
Sara (Debt Camel) says
It is very hard to win a complaint about one or 2 small loans. The Lending Stream is worth trying as it was larger, and if they had checked because it was larger, they would have seen a couple of payday loans in August.
Beck Mash says
Should they have seen the ‘gambling transactions’?? I had a reply from Fernovo saying I passed all their affordability checks saying my affordability score was 7 on a scale from 1-7 whereas my clear score affordability is 7 out of 100! So im not sure their transunion company they use is that reliable.
Sara (Debt Camel) says
The regulator says a lender only has to make “proportionate” checks. So for the first couple of loans if they are small they don’t usually have to ask to see bank statements and so won’t see gambling transactions.
If any lenders did ask to see your statements, or have open banking access to your bank account then YES they should have noticed the gambling and not given you a loan.
but if they didn’t do this, the ombudsman probably won’t say that they should have.
Robert says
I just wanted to add a note regarding Lending Stream. I don’t owe them anything but in 2019 and 2020 I was constantly taking out loans from them. I logged on to their website, clicked on ‘complaints’ and selected ‘affordability ‘ I basically used one of the templates that people have been using and added my own comments about why they should refund the interest and remove anything negative from my credit file. I submitted my complaint and they responded 4 days later saying that some loans were affordable and others which were also affordable should not have been approved as there were quite a few. In one month for example I had taken out either 4 or 5 small loans although one was for £510. They made me an offer of £781 which I accepted. They included a link which requested how I wanted to be paid. I selected the account they had on file and within 10 minutes of informing them the money was in my account. Lots of people use third parties to make their claim but so long as you are putting forward a strong enough argument and you ‘win’ it just means you are getting all that’s owed to you as opposed to two thirds or three quarters.
Beck says
Just wanted to give you and other people an update and thanks Sara for all the advice…….
Fund Ourselves £300 Aug 21 (loan had already been paid off) £100 goodwill offer
Lending Stream – £720 Sept 21 (Loan had alredy been paid) – ALL interest refunded
Money Platform – £200 Aug 21/ £200 Dec 22 (Loan had already been paid in full) – £100 goodwill offer
Fernovo – £300 Sept 21 – 50% Interest refunded
£150 Feb 22 -remaining balance cleared
Mr Lender – £500 Sept 21 – balance wiped
Dot Dot – £200 Nov 21 (loan has been paid off in full) Complaint rejected, currently with FOS.
One final Barclays Overdraft charges 12 weeks on with Barclays. Overdraft of £2520 been 100% utilised for the past 7 years, no salary even goes into that account. Also with FOS as Barclays has not responded by the 8 weeks.
Steve Wright says
Good morning, slightly off topic. So whilst patiently waiting for the quickquid redress. I decided to use the affordability complaint template to send to a few previous lenders. Had a few results thus far of small loans being written off and my credit file corrected so thank you for that. However one of the lenders “Mr Lender” are being difficult. I sent an email to them which they replied by post asking me to clarify which loans and why I was complaining about, however they only included 3 loans when in-fact I have had lots of loans with them since 2013. I also have emails stating reloans and rollovers 🤔
I have since sent them another email and replied to there letter first class recorded within there deadline. Are “Mr Lender” known to be difficult?
Also whilst I think of it MyJar Redress. I have used MyJar since they where “txt loan”. There process seems a little cut ‘n’ shut. No room to appeal or complaint on that one apparently. They will decided if eligible for redress and that’s that. They suggest small claims court if your unhappy with their discussion as the only option is that true?
Sara (Debt Camel) says
mr Lender may have ignored loans more than 6 years old – if they don’t include these, just send the complaint to the Ombudsman.
Myjar are in administration. You can’t take an appeal to the Ombudsman. Did they seriously tell you to take your case to court????
Steve Wright says
Thanks for the reply Sara. I may have to go down the ombudsman path with them, but we shall see as they sending me a new statement of loans.
In regards to MyJar, all they have said to me is I have been registered for my interest in redress.
The statement about court came from the Harrison’s website in regards to MyJar.
“Can I speak with you about the decision?
This decision is final and therefore we are not accepting communication regarding the decision. If you are unhappy with the decision made, as indicated above you have the right to further pursue your claim through the small claims court.“
Emma says
Hi Steve, Mr Lender were incredibly difficult and I ended up taking them to the ombudsman. Conveniently they had sent me an email at the time of my applications showing that they knew my outgoings exceeded my income by hundreds even before their loan. In other words, they knew I couldn’t repay without further borrowing but they lent anyway! If you have emails from the time of your loans check back over the emails from the underwriters – it might provide some useful evidence that they knew they shouldn’t have lent. My calculation was at the bottom of an email asking me to confirm the figures were correct. Good luck!
Nick says
Hi Sara, if I want to make a claim against safety net credit but also now Tappily (as they upgraded me)who should I send the claim to safety net, Tappily or both?
Also regards lending stream I had a few loans but can only see one on my file, I’ve got the numbers of some of the others and then can’t find the others, should I list all addresses I’ve been at during that period or should they not need this?
Thanks in advance
Sara (Debt Camel) says
One complaint about both, I should send it to Tappily but I don’t think it much matters.
yes give LS all the details you can.
Kat says
To be honest I forgot all about this so can’t remember if I had an email originally etc, but I do remember putting the claim in. So I’m hoping I did get an email , will see what happens. I’m taking it any redress is to be paid and want paid out when they first went into administration.
Mark S says
I would just like to thank everyone who brought the Likely Loans acceptance of claims to my attention, I had 1 loan with them, i had put in affordability complaint just under 2 weeks ago and just received a very decent settlement/redress offer, funds should be in my account within 10 days. Thank you all and to Sara for bringing these companies to my attention!
Lynne says
Just heard from fair finance. Is this a good result? The amount borrowed £230 and they’re refunding £310. I only made x2 payments of £61.
Lynne says
Should say as well they are wiping it from my credit file. Result!
Sara (Debt Camel) says
They are refunding you £310 in cash? Or reducing your balance by £310 to what?
Lynne says
They’re refunding me £310. Apparently that is also the amount outstanding. I don’t profess to understand any of this but I’ll take it.
They’ve asked for my bank details to process the payment and admitted that ‘the credit checks did not pass our usual standards’.
My next question is how long does it take to vanish from credit report?
Sara (Debt Camel) says
This sounds very odd. You need to check if they are clearing the balance. Or has it been sold to a debt collector?
Changng credit reports – Somewhere between a week and 2 months. Most lenders only report changes to the credit reference agaencies once a month, so it depends how long it will be before that happens.
Lynne says
It was sold to a debt collection who I complained to. They then passed the complaint back to FF who have responded as such by agreeing the loan was unaffordable and informing me if the refund.
Sara (Debt Camel) says
ok, then you need to ask if FF are clearing the debt to the debt collector and getting the debt collector to delete the default too… otherwise you will need need to use the refund to clear the debt to the debt collector.
Dale says
Hi has anybody recently had an adjudicator decision go to ombudsman? If so how long was the wait? I’ve been waiting 8 weeks and 4 days as of today and still nothing.
Sara (Debt Camel) says
it depends on the lender I am afraid.
Dale says
Hi Sara, why would that be? The FOS say they allocate in “age order”. I know they are swamped but my case is a month shy of being with them for 12 months and it’s not a relatively complex one as the adjudicator reached a decision within a week of having all info.
Sara (Debt Camel) says
My comment is just a reflection of what I see.
I could make some guesses – I think there are different teams handling different lenders, also sometimes an issue with one lender can lead to complaints being held up or when it is resolved handled more quickly.
Tim says
Hi Sara. Had my C.L.C. Finance complaint upheld my a adjudicator. They have accepted their findings. Does anyone know how long they take to pay out and more importantly remove negative marks off my credit file. I know they are a small lender however their interest rates are huge . Even conpared to the likes of Provident. Morses. Loans @ home. I advise anyone who has struggled with their loans to put a complaint in .
Lynne says
Next predicament is with L2G. They say they reduced my ‘balance’ from £1,048.39 – that being the figure I would’ve paid at the end of 18 months – by 50% to £643.46.. The actual amount borrowed was £300.
They say they’re not going to look into my complaint despite several messages but as well as this I want to escalate the fact that they keep texting me despite me explaining I had anxiety and that this was causing me more distress. What to do next?
Sara (Debt Camel) says
can you say what the rest of your financial situation is like?
Are you happy with the balance reduction? Can you afford to make any payments to this at all?
Dan says
They don’t have to accept an adjudicators decision so unless they have it might not mean a payout – you may have to escalate to an ombudsman and then the whole case is reviewed again, they may or may not agree with the original decision, if they do then yes you should be paid but that could be months away, credit file updates can easily be 2 months
Sara (Debt Camel) says
are you replaying to Tim? he said that the lender has already accepted the decision.
Lukasz says
Hello Sarah :) fantastic work as always. I have question regarding LS. Back in 2018 i think i sent them claim template and they refusef despite i had numerous loans for small and larger sums…i did one again recently after seeing people have received refunds with LS, if they refused second time is it still worth sending my complain to FOB
Sara (Debt Camel) says
This isnt worth going to FOS UNLESS Lending Stream failed to tell you the first time round that you could go to FOS within 6 months.
You can’t make the same complaint twice.
Gemma says
I emailed my jar this morning to see what is happening as I processed a complaint regarding affordability last year. They responded advising they will be contacting customers in the next few weeks. An hour or so later I had an email saying my complaint is not upheld and it cannot be changed or referred to the financial ombudsman.
I completely don’t understand the decision, I sent evidence of how poorly my credit score was at the time and the amount of missed payments on my file, alongside how little I had in regards to affordability to pay back the loan. Do you know if there is anything further I can do? Many thanks
Sara (Debt Camel) says
How large was the loan? was this the first from Myjar?
Gemma says
I had three in total, two for £200 and a top up loan of £550
Sara (Debt Camel) says
Those are pretty small loans. It is possible the Ombudsman may have upheld the last £550 loan but that is pretty marginal. Sorry but the administrators may well have made a decision that is in line with what the Ombudsman would.
Gemma says
Ok thanks so much Sara
Lou says
I emailed MY JAR they stated they would be contacting from mid April. Still awaiting any further correspondence. Has anyone received an email?
Kelly says
Hi Lou,
I am waiting too.
Haven’t heard anything yet.
Ben Morgan says
Hi i put a complaint in to lending stream they point blank refused to give me a offer and said we investugated it and you cleary said you can afford the loans with the infomation ive provided and said as a result we will no longer borrow you money since i found this site ive asked and they said weve already lookwd into this complaint and closed it we will not reopen or look into any further what can i do as i had 1500 in loans and repeat borrowing thanks
Sara (Debt Camel) says
how long ago was your complaiunt? Did LS tell you you had the right to take your complaint to the Ombudsman within 6 months?
Ernestkola says
Good evening sara .. just want to findout if payday mate loans still in business pls? I just remember now l have about 4 to 5 loans with them ..
Sara (Debt Camel) says
they are a broker, not a lender. you need to know who lent you the money
Mara says
Hi Sara,
As you predicted, Oakam has sent a response to me today (4 weeks after raising a complaint). Saying that they are partially upholding my complaint (not refunding the whole interest) . Claim amount is £2714. Obviously, as they are in administration, nothing will be paid until whatever:) They have sent me the administration form, to send the claim. My question is ,as nothing is going to FOS, is there any point in arguing and send the email to administration for their review? To see if they include more interest? Or the fact that at least some of loans shouldn’t have been given? Because from my bank statements and loans given some shouldn’t have been even issued, but I am not expert, of course. Not sure how it works with administration. Thank you in advance
Sara (Debt Camel) says
well you may as well try. It’s only an email.
Michael says
Hello, I would like a bit of advice really, I made a claim regarding a quickquid loan that was accepted but after my details (I had a brand new phone number) were given to TM legal services who bombarded me with phone calls and this week have said they’ve issued a CCJ against me, I had no knowledge of the debt and they’ve said it’s from piggybank so I’m guessing the loan was sold to them but like I say I have no recollection of this and now I’ve got to pay off a CCJ. What would you consider the best plan would be regarding dealing with this?
Thanks in advance.
Sara (Debt Camel) says
read https://debtcamel.co.uk/help-ccj/ and think if you have grounds to challenge this CCJ. Any more questions are best asked on that page.
Lynne says
Hi Sara the debt collectors ARC have said my Fair finance account is no longer with them and has gone back to FF so does that mean that’s an end to the matter as they’ve paid out my £310 now?
Sara (Debt Camel) says
Yes unless your credit record also needs to be corrected?
Lynne says
FF say ‘We will be correcting your information as reported to the credit reference agency’. Not sure what that means really.
Sara (Debt Camel) says
If there are any missed payments or defaults they should be removed and the debt marked as settled.
Lynne says
Great. I’ll keep an eye on that then. If only other lenders were as easy to deal with. Loans 2 go are refusing to budge and persisting with text messages.
Sara (Debt Camel) says
Send the L2G straight to the Ombudsman then
Sam says
I had 9 loans with Fernovo – have just received the below within the final response email:
This complaint has not been upheld.
However, because you always repaid in time all your loans before the last one, and you have decided to file for an affordability complaint, we are ready to reduce the interest on the last loan, if you withdraw your complaint, as a gesture of goodwill we are happy to reduce the open balance to £20. Repaying this amount will close your balance.
To provide you with an incentive to close the account as soon as possible, we are willing to completely delete all your accounts from your credit file, once the last one is repaid.
In summary, there is no indication from a fair reasonable, and unbiased perspective that you were unable to afford the sums that Quidie had lent to you when you needed Quidie to help you bridge your momentary cash flow issue till payday. We strongly feel we have done nothing wrong, on the contrary.
Thoughts?
Sara (Debt Camel) says
– can you list the size of the loans in the order you took them, so 300,300,200,150,500 etc
– were there any big gaps of more than a month between paying off one loan and taking the next?
– the current loan – how large is it? how much have you paid so far? what is the current balance?
Sam says
I mostly paid off the loans and then applied for another within the same month.
Dates funded and amounts below – it’s not huge amounts but it does add up:
12/06/2019 £100
16/12/2019 £100
08/01/2020 £100
28/01/2020 £300
08/04/2020 £100
19/06/2020 £100
02/11/2020 £200
06/01/2021 £200
29/01/2021 £200
There is only £75 remaining on the current loan.
Sara (Debt Camel) says
so the last loan, how much have you paid so far? Loans 7 & 8, how much did you pay to them?
Cocodog411 says
HI. I made a complaint to Mr Lender last week which they acknowledged by email and I have today received in the post a statement of my loans (just that, no other comments in the letter) and I just wondered do I need to do anything else at the moment or just wait for a while for a response from them?
Thanks
Sara (Debt Camel) says
Just wait for a response to your complaint.
BUT make a note of the date you should have had it. If you haven’t had a reply by then email them and ask them why not. Don’t forget about this…
Cocodog411 says
OK will do. Thank you Sara
Nick says
Hi Sara – I had a number of loans with Piggy Bank (DJS Ltd), Uncle Buck, My Jar and 118 money. Most but not all we’re over 6 years ago, is it worth trying with these older ones?
Sara (Debt Camel) says
Uncle Buck went into adnministration and it is too late to make any claim
Piggybank and myjar are in administration but you can still make a claim – do not delay.
118 money is still lending and they are losing a lot of complaints at the Ombudsman. See https://debtcamel.co.uk/refunds-large-high-cost-loans/ for a template to use against them. Ignore the 6 year limit and send the case to the ombudsman if 118 money rejects it.
d says
Hello Sara, i believe i had already added some initial comments to your site but unfortunately I’m unable to trace it, so apologies for any duplication here…
I took out a 2k loan from Loans2Go over 24 months in feb 2022, having within the last 12 months prior already taken out 4 new credit cards which are about 80% of limits as things stand, and also x2 £500 loans from CreditResource. The repayments are more than 300% interest, total repayment will be 6.5k!
I’ve made a complaint to them and to be fair to them, responded within 1 week.
They have fully rejected my complaint, but offered to reduce interest by 50% over the term and reduce my monthly repayments. At first glance that seems like a win, but i just want to make sure i’m not being taken for a mug before i return to them with my response.
david says
In their response they have commented the following:
Credit Reports are not always up to date, but the issues i mentioned in my complaint such as 8 defaults and arrangements to pay and debt management plans were all evident on my credit report already at the time of application, and all within the last 6 years.
Theyve confirmed they used UK Consumer Averages when determining affordability from rather then my actual income and expenditure, provided in part as part of their online application. This is despite in my complaint me accusing them of this, yet they said they fully rejected all elements of my complaint?!
They calculated my disposable income to be approx £900, yes £900 a month more than it actually was, having used their “online verification tool”.
Theyve confirmed they did not complete a full credit check or require bank statement as i’d already passed their “stringent checks” prior to that stage.
One mistake i did make which they mentioned was not to mark “YES” on their question about drug, alcohol or gambling” question. i misread this and did not see the gambling element, so ticked “NO”, but to be fair, i am registered with Gamstop so cannot use online sites anyway.
Like i say, theyve provided a good will gesture, but i’m on the fence about whether to accept it or not, so any advice woudl be truly appreciated. Many thanks!
Sara (Debt Camel) says
For a small loan, there is an argument that a lender does not have to look too closely. But £2000 is a very large loan.
what is your current financial situation like?
What other problem debts do you have at the moment, how much do the other ones add up to and are you making payments to all of them?
Are you behind on any essential bills – rent, council tax, energy etc?
Are you still gambling?
David says
Hi Sara. I’ve been registered with Gamstop since 2018 so gambling is not currently an issue.
I’ve been behind with rent and council tax and utilities in the last 12 months yes, but currently up to date. Just! And that was what this 2k loan was partially used for, to bring those back up to date. I have proof from council tax and utility bills that I’ve been in arrears and also my bank statements would show the bounced direct debits etc.
My other debts total approx 12k and I’m in repayment plans for them all, 8 of those are defaulted from between 2018 and 2021, all evidenced on my credit report so they would have seen them had they checked I’d imagine.
Sara (Debt Camel) says
So how much are you paying to these other payment arrangements?
How much do you think you can pay to L2G?
And do these figures allow for the increase in your energy bills by 50% from This month?
The reason for these questions there is no point in you accepting an offer which still leaves you in a complete mess…
better to tell L2G that you want all the interest removed or the case goes to the Ombudsman. And probably put the L2G debt along with all the others into a debt management plan with StepChange so they can deal with your creditors not you. You can still make affordability complaints when you are in a DMP. Winning them will speed up the DMP a lot.
Lynne says
They did exactly the sane to me. I made an Unaffordability claim which they rejected but said as a ‘goodwill gesture’ they’d reduce the balance by 50%. It’s a joke the way they operate. I get text messages every day several times, despite me asking them to stop and blocking the numbers.
David says
I think based on these comments I will reject their offer and try mu luck. Arranging a more affordable repayment would help of course, but ultimately yes it would still be a struggle to stay on top of things. Many thanks!
Mel says
Hello, is there any update on Piggybank redress ?
Kelly says
I am waiting too. Sent a couple of emails but no update.
BT says
They are not communicating very well. The only way of keeping informed about their work is by visiting DJS Limited page on Companies House and reading up progress reports.
Lynne says
Just referred Loans 2 ago complaint to the ombudsman. Anyone had any success with these dreadful people?
Sara (Debt Camel) says
lots of cases won at the Ombudsman!
Lynne says
Ooo good thanks!
Helen says
Hi, I put in a complaint to loans to go last Saturday (the 9th) after reading all the comments on here about them. I’ve not even received an automated response to acknowledge my complaint, is that normal? I’ve put in complaints to 3 other lenders and received automated acknowledgments straight away.
Lynne says
There’s usually an automated message comes through Helen. And in fact I’d say thereafter they’re pretty quick in replying in general. These are the ones I used. customerservices@loans2go.co.uk and professional standards ps@loans2go.co.uk
Helen says
Thank you, I used ps@loans2go.co.uk I’ll try sending to the other one aswell just to be on the safe side.
Keith says
Hi. I made an affordability complaint to moneyboat and they have responded asking for bank statements but have also said the following which I have never had before. Not sure if scare tactics ‘ Should it transpire that information provided by you at the time of application was false or misleading, we may register this attempt to gain redress falsely as a first party fraud with CIFAS the fraud prevention agency. To learn more about fraud and understand your rights please visit cifas.org.uk. Any fraud marker may affect your ability to obtain credit with banks and other lenders in the future’
Has anyone else had this
Sara (Debt Camel) says
this is Moneyboat’s normal scare tactics. They say it to EVERYONE who makes a complaint. No one so far has had any problem when they have ignored this and sent their complaint to the Ombudsman.
Hayley says
I had this email too which really worried me in case I missed something when applying, and end up in court never fraud!
Sara (Debt Camel) says
That’s what they want you to feel – scared. No one has had a problem when they pursued it.
Emma says
We had that response too. We took them to the ombudsman and pointed out the scare tactic. The Ombudsman’s position on this is covered in the published ruling for my case: https://www.financial-ombudsman.org.uk/decision/DRN-2797863.pdf
Lynne says
That’s interesting thanks Emma. I was like everyone else they said they would have me done for fraud if I gave misinformation about my incomings and outgoings. Thing is I ended up with a CCJ because of them and I still have £140 to pay. Can I still complain if it’s at CCJ level?
Sara (Debt Camel) says
yes you can
Kyle says
Moneybox is becoming a meme! Despite the Harrison’s staff confirming last year they received my appeal they’ve just admitted they somehow forgot to review it so I wont be getting anything. I’ve been passed around between the customer.services@247moneybox.com and 247dividend@harrisons.uk.com emails with nobody seeming to know how to fix the situation. Happy for those who got a payout.
Sara (Debt Camel) says
email paulboyle@harrisons.uk.com (Paul Boyle is one of the Insolvency Practitioners running the administration) with COMPLAINT as the subject and explain what is happening.
Joe says
How did you complaint to Lending Stream? Can’t see a redress scheme on their website to input information?
Sara (Debt Camel) says
There is no formal redress scheme, you just send them a complaint. They like you to use their form here https://www.lendingstream.co.uk/contactus-step2/?sel_val=customer or you can try emailing lisa.middleton@gaincredit.com
Kevin says
Hi Sara,
I was declined a refund off of Lending Stream in 2018. Would I be able to apply again or would I get the same response?
Sara (Debt Camel) says
did they tell you in 2018 that you had the right to go to the Finacial Ombudsman within 6 months?
Kevin says
Hi Sara,
To my knowledge, they didn’t.
Kevin says
Hi Sara,
To be knowledge, no.
Sara (Debt Camel) says
well if they didn’t, you can still take your original complaint to the ombudsman. But if they did, then it is too late. You can’t just make the same complaint twice.
Gemma says
I emailed MyJar last week with ‘claim’ as the subject, following the advice given.
I’ve not heard anything back. Has anyone done similar and heard?
Thanks.
Sara (Debt Camel) says
what email did you use?
Carlo says
Same..i emailed them last week thursday and havent heard from them either..i used the email address u posted recently Sara to use for myjar
V says
I emailed Harrison’s regarding my jar as I have a claim with them to and it says email inbox is not responding to emails. There webpage says if you are due a redress you will be emailed by end April if you don’t here anything you aren’t getting a payment. Payments will be made in may.
Jamie Peters says
Hi, just wondered if anyone had received their dividend payment from 247Moneybox yet. I’m still waiting as it was meant to be paid in the last two weeks. All I am getting back from then are automated emails stating that I can see how much I am due back through the portal. Unfortunately I cannot see this information, I did update my bank details when asked.
Sara (Debt Camel) says
yes a lot of people were paid last week.
Jamie Peters says
Thank you. Harrison’s aren’t exactly being helpful, not replying to any of my messages, just getting automated responses. Don’t know what else to try.
Sara (Debt Camel) says
In https://www.247moneybox.com/Update-31-March-2022.pdf they say: “If you have not received your dividend by Friday 15 April, please contact us via email at 247dividend@harrisons.uk.com and we will respond to your enquiry as soon as possible”
have you emailed that address?
Jamie Peters says
Hi Sara, yes that’s the email address I have been trying and all I got was 3 of the same emails saying you can check the amount in the portal, but there is no info whatsoever about the amount I’m due. Harrison’s seem as about as good at communicating as the administrators that dealt with Wonga.
Lenny says
Hi Folks,
Just looking for a quick bit of advice, of course. I had an old account with Piggy Bank or DJS LTD which I raised a complaint about. The debt has since been sold to Asset Collections and Investigations and I have been dealing with TM Legal Services for some time in relation to it. This was registered as a CCJ in 2019 and is also showing on my credit record as being defaulted in 2017.
I have been offered a significant refund which will leave me with less to pay than I have already paid to TM Legal Services, and it also says they will remove the adverse credit history. Where do I stand with the CCJ – will I merely have this marked as satisfied or should I aim to have it entirely removed? Is that even possible?
Thanks, L
Sara (Debt Camel) says
I have been offered a significant refund
offered by who?
Lenny says
Sorry – by Piggy Bank. They will offset it against the outstanding balance is what they have said.
Sara (Debt Camel) says
ok then ask them to arrange to have the CCJ “set aside”. that is the legal term for removed.
Lenny says
Thanks! Hoping they won’t make this but difficult!
Christina Wynne says
Hi. Has anyone had an email from myjar yet?
Adele says
No, I’m waiting!
Christina Wynne says
I’m wondering if their leaving it until the 30th then sending out to whoever is due redress as I haven’t heard of anyone getting an email yet
Emma says
No and my case was messy. I made an affordability complaint which they upheld but then they dragged their feet for weeks, promising that it would be paid but there was an internal delay. That delay was obviously that they were going into administration but they didn’t want to admit it before it was formally announced. I don’t even know if the administrators will respect the complaint decision or not even though full and final settlement contracts were signed weeks before they actually went into administration. I think we’re meant to hear in the next few weeks.
Christina Wynne says
It says on Harrisons website if you do not receive an email by 30th of April you will not be receiving any redress.
Daniel says
Has anyone had any success with safety net? If so what sort of time frame was it from start to end. I know mine will be longer because of easter just curious. Thanks in advance.
Paul says
Yes. I got £10K from them.
I was basically re-borrowing every month for 5-6 years and paying £200 each month for the “privilege” of doing so.
I can’t remember how long the claim took, but it was weeks rather than months/years.
M says
I had dealings with them. I found them quite easy to deal with! They made things very clear and took about 7 weeks to make their decision.
Kelly says
Is My Jar only paying a certain percentage like Provident?
Sara (Debt Camel) says
yes and it is likely to be low.
K says
Hi Sara
I recently contacted myjar with an affordability complaint letter. I had heard nothing for a few weeks since the letter and just today they have sold my account to a debt collection agency to pay the outstanding, yet I was writing to them to request a refund for the high interest they had been charging. Are they allowed to do this ? Do I write back to them ? What do you suggest I do ? I still owe £400 but I had not had any contact with myjar since 2018 as I had originally taken out a loan for £1600, I have paid over £2000 in interest charges and payments I have made come to the amount I’ve borrowed, but I stopped paying because I just couldn’t afford it anymore. Any advise would be appreciated thank you.
Sara (Debt Camel) says
I suggest you ask them what has happened to your claim.
Toni says
So happy!! Finally after about 18 months my payday company has agreed with the ombudsman and is refunding all charges interest etc for 15 loans!! Just got to wait another 28 days for them to send the money but I am so happy. They wouldn’t even discuss it with me,i think went through a company who try and get ur back for you which they again couldn’t get anywhere but finally ombsman stepped in and they have agreed
Lynne says
Who was it?
Toni says
Its not a very well known one as local to where I live but its called compton finance
David says
Hi
I have made an affordability complaint against Quidmarket. Does anyone know? Are they difficult to deal with? Do they reply within 8 weeks? Do they ever settle without going to Ombudsman? Thanks