UPDATE On 4 August 2021 the Scheme was approved in court. See Provident Scheme – 4 million people can now claim a refund to find out how it will work and how to make a claim. This article gives the background to the Scheme and what happened before voting started. In March 2021 Provident Financial Group (PFG) proposed a Scheme of Arrangement to reduce the refunds it has to pay to … [Read more...]
Debt news and policy
Debt Camel articles on what's changing - and what ought to change - in the world of personal debt in Britain.
I write a weekly round-up of debt and poverty news on Sundays. There are only kept for a month or two, see Weekly News Summaries.
In the Instant Cash Loans (ICL) Scheme Arrangement, Money Shop, Payday UK and Payday Express customers whose debts were sold to PRAC Financial (PRAC) have not been given set-off between their ICL redress and the loan they still owe. The same situation could occur with other Schemes of Arrangement and other debt collectors. It could also arise in administrations, for example Sunny loans that … [Read more...]
In April 2021, Barclaycard is cutting a lot of customers' credit limits. Some of the reductions are dramatic. Here is what one Debt Camel reader said: Today I received a letter from Barclaycard informing me my credit limit is being reduced from £5,000 to £250 in 1 months time. My balance is zero and has been for several months. Not very happy about this as it’s there for emergencies etc and … [Read more...]
Many people are frustrated by only being to access expensive credit. Their financial problems may be years in the past, but they still cannot borrow at a reasonable rate. The FCA's Woolard Review said in January 2021: Products or business models which aim to help consumers bridge from sub-prime to near-prime or mainstream have an important role to play in expanding access to credit, and … [Read more...]
This article relates to Amigo's first Scheme, which was rejected in May 2021. See Amigo’s Scheme rejected – now looking at a new Scheme for the latest news. In 24 March 2021, Amigo announced some feedback from the Financial Conduct Authority (FCA) on its proposed Scheme of Arrangement. Full details have now been given - the FCA's Letter of Concerns was published on 31 March 2022. This … [Read more...]
This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo’s Scheme rejected – now looking at a new Scheme for the latest news. I asked Amigo about some details of the redress people will get if they make a claim to the proposed Scheme and Amigo upholds the claim. Amigo has had a complete change in its Board of Directors. It now likes to suggest that … [Read more...]
Provident is proposing a Scheme of Arrangement to limit the refunds it has to pay to customers making affordability complaints about provident doorstep lending and Satsuma payday loans. UPDATE the Scheme was approved in August 2021. See Provident's Refund Scheme for how it works and how a customer can make a claim The £50m the company is putting up to pay refunds is not nearly enough to pay … [Read more...]
Caroline Wayman, the Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) has resigned, announcing on 10 March 2021 on LinkedIn that: After 22 years at the service and nearly 7 years as chief executive and chief ombudsman I am stepping down from the role. Her resignation comes the day after a highly critical article in the Daily Mail which pointed out: Fraud victims and cheated … [Read more...]
On 3 March 2021, the Financial Ombudsman Service (FOS) published two sets of statistics. quarterly data for October-December 2020 summarises the types of complaints FOS has received. half-year data shows which firms had the most complaints in July-December 2020 and how often FOS upheld the customers' cases. Caroline Wayman, the FOS CEO says: "Excluding PPI, new complaints are up by … [Read more...]
This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo’s Scheme rejected – now looking at a new Scheme for the latest news. On 25 January 2021 Amigo announced that it is proceeding with the next stage of its proposed Scheme of Arrangement and published the formal Practice Statement Letter (PSL) that describes the Scheme for the customers … [Read more...]