*** Update: 21 April *** A lot of the remaining people still owed money have been paid this morning A few haven't. See comments below for details. People have been told they will all be paid by April 24. *** How to complain about not being paid *** 1. Ask the IPs for specific details of your case or put in a complaint If you don't want a standard reply, but for someone to actually … [Read more...]
Debt news and policy
Debt Camel articles on what's changing and what ought to change in the world of personal debt in Britain.
If you are interested in a specific area, look at: High cost credit news & policy and Insolvency news & policy.
And for my weekly round-ups of debt and poverty news items, see Weekly News Summaries.
3 month car finance payment breaks because of Coronavirus
On 17 April the FCA published its proposed guidance for car finance lenders on how they should respond to customers who are affected by coronavirus. Earlier this week FCA guidance for unsecured loans came into force. Car finance wasn't included with that as the FCA said it wanted to look at it separately. Now we have the details of what the FCA is proposing for car finance. It broadly … [Read more...]
Coronavirus – what to do if you can’t pay bills & debts
You may be very worried about how you will cope if your income drops a lot because of coronavirus. This article looks at what you can do if you think your bills and debt repayments will be unmanageable. Things are changing fast: every week different sorts of help are being announced. On 9 April the regulator announced that people can get 3 month payment holidays for most sorts of loans and … [Read more...]
Coronavirus – good news about protecting your credit score
Experian, Equifax and TransUnion, the three big UK credit reference agencies, have agreed that having a temporary "payment holiday" with a lender because of Coronavirus problems won't harm your credit score. James Jones from Experian says: “We’re really pleased to have reached an industry-wide agreement on this. Public awareness of credit scores and the role they play continues to grow, so we … [Read more...]
BrightHouse enters administration – how does this affect customers?
On 20 March 2020, BrightHouse went into administration. BrightHouse sold electrical appliances, furniture, computers and mobiles on hire purchase. Its customers made weekly payments, sometimes described as "rent-to-own". Coronavirus has meant that its 240 shops have had to shut and many customers are likely to be asking for payment holidays as their income has fallen and they can't manage … [Read more...]
Amigo stops most lending & so do some other high cost lenders
On 24 March 2020 Amigo announced that: given the ongoing uncertainty that the economic implications of Covid-19 could have for our customer base, Amigo has taken the decision to temporarily pause all new lending activity, except for lending to key workers in exceptional circumstances. This article looks at why Amigo decided to do this and why other lenders, particularly high cost lenders to … [Read more...]
BrightHouse “close to collapse” because of increasing affordability complaints
On 29 February 2020, Sky News reported "Rent-to-own giant BrightHouse on brink of collapse". This said: there has been a "surge" of complaints which are currently costing BrightHouse more than £1million a month; management is worried about getting increasing numbers of complaints from claims companies; they are talking to the FCA about a possible "Scheme of Arrangement" but discussions … [Read more...]
Lloyds/Halifax overdraft fees – down, then up, now down (mostly)
From 2017 to 2020 people with the Lloyds group of banks - Lloyds, Halifax and Bank of Scotland -have seen their overdraft charges change dramatically several times. This article charts the extraordinary rollercoaster of these fees. Overdraft charges before 2017 People were charged multiple fees on a Lloyds overdraft: a £6 a month for having an arranged overdraft; a £10 a … [Read more...]
Will the Money Shop really pay 80% of refunds? No – now may be 10%…
UPDATES In August 2019 the Money Shop announced a Scheme it expected would pay c 80p in the £ to customers of the Money Shop, Payday UK and Payday Express who are owed compensation for unaffordable loans. I said pigs might fly - see the article below. And I think other people such as the FCA and the Ombudsman also express some scepticism... A month late, in September 2019, a revised version … [Read more...]
90% of guarantor loan cases won at Financial Ombusdman
The Financial Ombudsman (FOS) complaint statistics for Oct-Dec 2019 have just been published, see Product Complaints Data. For guarantor loans, FOS decided in favour of the consumer in 90% of cases: this is even higher than the 83% that were won in April-Jun 2019. these figures are a dramatic increase from the uphold rate of only 32% for the 2018 financial year. This … [Read more...]
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