This article covers letters from Reunite (website: reunitemenow.com) and Prime Location Services (website: primelocationservices.co.uk).
Both firms send “tracing letters”, trying to find someone, without saying anything about why they are trying to contact you. Both have links with Global Debt Recovery, who are a debt collector.
Reunite
A typical letter from Reunite says:
We require your assistance with our investigation and ask that you call us on 0800 877 8764.
Reunite’s ICO reference number is ZA518696 and gives the Data Controller as David John Crozier. David Crozier’s LinkedIn page says that:
- he is the owner of thedavidcrozieragency, whose business he describes as “Customer tracing, personal, business to business, statute barred debt advice and asset recovery.”
- and that he is a Senior Operations Manager at Global Debt Recovery Ltd.
Here is a comment on a forum from someone who contacted Reunite to be told they were working for Global Debt Recovery, trying to trace an overdraft debt from 1999.
Prime Location Services
A typical letter from the Prime Location Services says:
I am instructed to contact you as I believe you may be the person our client wishes to make contact with. Our trace team have made enquiries and have advised that your details have changed to the above address.
The ICO reference number at the bottom of their letter is ZA019311. The ICO record shows Natalie Bourner as the data controller for Prime Location Services. Natalie Bourner is listed as a contact for Global Debt Recovery on the FCA register. And the ICO address for Prime Location Services is the same as the address for Global Debt Recovery.
Here is a thread on a forum from someone contacted by Prime Location Services where three other people said they had received similar letters.
Who is Global Debt Recovery?
Global Debt Recovery is a debt collector. It is FCA authorised, here is its FCA register entry, and Natalie Bourner is listed as the contact for complaints.
On the Companies House website, Natalie Alice Bourner, was a director until September 2016, and a Natalie Alice Bunyer (perhaps the same person changing their name after marriage or divorce) became a director in January 2017.
And a lot of previous names…
Global Debt Recovery has previously used the following brand names:
Armstrong Recoveries, GDR Collections, GDR, Global, Global Collections, Tracing Associates, The Winged Messenger, Intertrade Collections, Family Finance (New Malden).
There are comments on the internet that they have also sent tracing letters with the names Absolute Locate and GDR Trace.
Tower Investigations Ltd and Columbus Investigations Ltd, two dissolved companies, were registered at the same Huddersfield address (2C Dysonwood Way, Huddersfield) that Reunite currently uses. Both had a Celia Bunyer as a director, who is also a director of Global Debt Recovery.
What should you do with a vague letter?
So Reunite and Prime Locations Services both have links to Global Debt Recovery, who is a debt collector.
If you have received a vague, please get in touch, letter from either Reunite or Prime Location Service, I don’t think there you need to respond to it.
There is no reason for you to contact them and provide your telephone number, details of your previous addresses and date of birth. It simply isn’t a good idea to give your personal details to someone who doesn’t need to know them.
If they have any evidence linking you to a specific debt, they should say what the debt is. Then you can think if it is at all likely that you owe the money they are talking about.
Until then, I suggest you put any letters from either Reunite or Prime Location Service in a pile and don’t worry about them.
It would be a good idea to keep an eye on your credit records for the next year or so. Luckily this can now be done for free, see Check your credit record for details. You are looking for any debts that have just appeared that you don’t recognise. This isn’t likely to happen but it’s good to be sure.
But don’t ignore a letter from Global Debt Recovery
If you get a letter from Global Debt Recovery about a debt, that shouldn’t be ignored.
If you don’t recognise the debt, send them a Prove It letter.
A debt that seems to be more than six years old may be “statute barred”.
Find out more about this in Statute barred debt – common questions as some of the conditions for a debt being statute barred have changed in January 2019. National Debtline has a good factsheet on Statute barred debt and can answer your questions.
This is an update of a previous article about Prime Location Services. Reunite seems to be a new name in the same business.
When to send a Prove It! letter
FAQs on statute barred debt
Has a debt been sold to a debt collector?
Amanda says
It about a letter you send to me my reference number is xxxxxxx what is it about I have no idea
Sara (Debt Camel) says
Hi Amanda,
I have deleted your reference number as I don’t think you want that published on the Internet.
It sounds as though you have had a letter from Prime Location Services? I am not Prime Location Services – I have written the article above so that people who get one of these letters can decide what to do.
Unless the letter says a bit about what the debt is (how much? who they think you owe it to?) then this may just be a “fishing expedition” and the debt has either nothing to do with you or it is VERY old. In that case you may be able to just ignore it.
Have you read the article above ^ ? That suggests what you should do.
tony says
sorry but do not know ,no idea about letter sent to me ?
yours sincerely MrT
Sara (Debt Camel) says
Hi Tony,
have you had one of prime Location Service’s vague letters? If it doesn’t say this is a debt and who they think you owe money to, it could be good not to contact them, just keep the letter and wait until they write you something that is clearer.
If you would like someone to talk to about this, try national Debtline 0808 808 4000. They are very friendly and helpful.
Katen says
What if the person it’s addressed to has never lived at my address, should I be worried?
Sara (Debt Camel) says
So a letter from PLS has arrived addressed to someone you don’t know?
Louisa says
I have received a letter addressed to someone I know but has never lived at my address. We share the same surname. What should I do?
Sara (Debt Camel) says
Well as I am suggesting you ignore a letter which is addressed to you, you could ignore this letter which isn’t. Or pass it on to your relative with the suggestion that they too may wish to ignore it until there are some clear details about the debt given, not just a vague “please get in touch”.
Vicki says
Hi
I have received a letter at my address addressed to my dad whom I haven’t spoken to for 5 years, it’s not the first time a letter about debt has come here so I phoned and left them a message telling them he’s never lived here and I don’t want to receive any more letters for him here. Should I be worried this is the second time I’ve received a letter about debt at this address for him?
Many thanks
Vicki
Sara (Debt Camel) says
Worried for you? No – if it’s not in your name, nothing can harm you. Even if they got a CCJ against your dad at your address, it wouldn’t harm your credit record – homes are not blacklisted.
Worried for your dad? Well you might like to ask him if he knows what these letters are for. But Prime Location Services are often on a complete fishing expedition, they have no real reason to think your dad owes the money at all. And sometimes the debts they are fishing for are so old they aren’t legally collectable anyway… so tell your dad he needs to get some proper debt advice (see https://debtcamel.co.uk/more-information/where-to-get-help/) if he is contacted about an old debt.
Emma says
I had a similar thing with a company called Rossendale Collect. They phoned my number and asked to speak to someone called Michelle (I forget the last name) I said didn’t know her. They kept asking for my name and address (the address they said they had for her was different. I refused to give any details but they’d ring me every couple of weeks.
Eventually I was told to speak to the Information Commissioner https://ico.org.uk
because they held incorrect information on me and refused to update it. The man I spoke to was very helpful, advised me off what to put in an email to them and said if they didn’t stop contacting me in one month, to call him back and he would tackle them on my behalf
Anonymous 2018 says
Hi, I received an extremely vague letter, from prime location services. Saying “ I am instructed to contact you as I believe you may be the person their client wishes to make contact with. Our trace team have made enquiries and have advised that your details have changed to the above address.” It doesn’t state who their client is or what it’s in relation to. However it is also in my maiden name and I’ve been married 11 years this year. I haven’t used my maiden name for anything since 2007 and certainly not at this address. I can’t for the life of me think what it would be and anything in my maiden name name was changed to my married name that I had contact with. I haven’t had any letters for anything in my maiden name in over 10 years so why on earth would anyone be writing to me in my maiden name?
Sara (Debt Camel) says
Prime Location Services buy VERY old debts. So old you don’t have to pay them as they are “statute barred”. And it may not be your debt either! I suggest you ignore this letter – don’t phone them. If they send you a letter which says what the debt is come back here.
Anonymous 2018 says
Thankyou so much. Should I hear anymore or receive anything else I will be in touch. Thanks for your help.????
Nicola says
I have had a letter sent to me on 9/2/2018 but doesn’t say what it is about it just says i am instructed to contact you as i believe you may be the person our client wishes to make contact with .our trace team have made enquiries and advised that your details have changed to the adobe address ???? a haven’t a clue why I’ve getting this it doesn’t say what its about what shall i do ???
Sara (Debt Camel) says
As the article above says, they are probably trying to trace some very old debt. Your name is not unusual, they may well have got the wrong person! Or the debt could be ancient and there is no legal right to go to court about it anymore.
The simple way to avoid more hassle to is to ignore this letter. If they send you a letter saying they are contacting you a debt and they say who the money was owed to and when, at that point you should reply. But now this is just a “phishing expedition” – don’t phone them up and give them your birthday and previous addresses – let them show that there is a real debt first.
tim says
I received a letter from them-worded exactly as you say. I have lived at my current address for 12 years, I have never borrowed money and a check with Credit Records stated I have no CCJ or debts and my credit score was 970 odd. I have no idea what it is about. This site has been very useful. I shredded the letter and will ignore. If I get another it may be worth getting in touch with the consumer writers at the Mirror or Tony Heatherington at the Mail to alert more people to what is little more than a scam which they might well be able to use to bully and con old age pensioners/vulnerable into paying for something they don’t owe
P says
I have received a letter from them but it only uses my first and middle name, not my surname.
I am not aware I have or have ever had any unpaid debt.
Based on what I have read I assume I can ignore and wait to see if anything more specific is sent to me?
Sara (Debt Camel) says
That sounds sensible to me.
Jake says
It may well be a stupid question, but why should anyone fear, receiving a letter from Prime Location Services, if any debt they may have is Statute Barred? Surely they are simply trying to frighten people into paying? What should people do in this situation?
Sara (Debt Camel) says
It’s best to ignore their letters until they give enough specifics for you to realise that this may have been an old debt of yours. Looking at your email address, your name sounds quite common. Why put yourself to the trouble of talking to these people until they show that they really do own a debt of yours? It is an unpleasant business model, trying to get people to pay for debts that are unenforceable – I suggest not responding. But it’s your decision.
Jake says
Thanks for the advice Sara.
Nicole Lincoln says
I have just received one of the prime location services letters with everything you have said in it and I will be leaving it. Most of my debts are getting played of though more recognise companies who do give you details of your debts.
The only difference in my letter is that it is from Sarah Grant head of trace
Jake says
Hi, Nicole, I received exactly the same letter containing the same person’s name. A Huddersfield address? Do not reply to them, they are a part of a company called “Global Debt Recovery” and any further contact will be from them if you should give any details to “Sarah Grant”. I don’t for a second believe this to be her name. They are unscrupulous people who buy and sell debts for a small percentage of their worth, then when they “trace” the person who they allege is responsible for any debt they will press for full payment plus extra on top. If you have no debts, or if you do and they happen to be more than 6 years old, then they can do nothing. This company attempts to frighten people into paying debts that in many cases are what are known as Statute Barred. TThey are ruthless uncaring people who are simply motivated by money and greed. Do not, under any circumstances admit anything to them, if they pester you by phone block them. They have also been known to make contact with neighbours in order to shame people and have also been known to contact someone’s place of work.
Kris says
I got a letter from Prime Location and, in my confusion, replied saying I didn’t know what they were referring to. Then Sarah Grant wrote back asking me to confirm the number of an old house and my birthday. What to do? I know i was stupid replying in the first place.
Sara (Debt Camel) says
If the reply had said “We believe you had an Orange contract in 2012 when you were living at 56 Oakdrive, FV5 4WS” then you would know what the debt is and could say something sensible about it (I have never lived there. I have never been an orange customer. etc)
But as you can see, they don’t reply with anything helpful. I suggest you ignore their fishing expedition until they something concrete about this debt.
Kris says
Thank you very much Sara. While I know any debts i would have from the last century are long since Statute Barred being semi-retired and in my 60s this couldn’t help but play on my mind. I ill take your advice and ignore until they start leeching again with these 2perhaps we’ll tell you” letters. At least I now know they can do that all they like. Thanks to everyone else here too.
Jake says
To be honest, I cannot think of any debt that I may be responsible for at a previous address that I left 15 years ago. After being daft and contacting them, when they responded it was from Global Debt Recovery and not as the first contact Prime Locations. Prime had sent information to Global. After realising that there was no way any debt was mine, I have taken great delight in winding Global up. I now have the CEOs email, the address of their office in Surrey and other, email addresses. Rather than waste time and money contacting them using recorded delivery etc, I use email with an app that tells me when it has been opened. So I also am able to keep a digital record should I need it. If anyone needs information then contact this site and I will be happy to pass this information to those who want it. Any letters they send out tends to encourage people to reply to a PO Box Address. This way, they are able to claim that they never received any “Prove It” letters etc. Which is why I use the email app, there is no way they can deny not getting requests for more information either.
Paul says
I also received a lovely letter today from them. I know well enough that any debts I had were paid off in 2010 as far as I can recall. I recently was approved credit so if I have bad debt, how did I get the new credit? I’ll take your advice Sara.
Algie says
I received a letter to my c/o address. I emailed the lady mentioned Sarah Grant.. informing them they had written to a c/o address and that I would like to know why they are attempting to contact me.
After reading this I realise I shouldn’t of contacted them.
I have no debt for them to collect though so wasn’t really thinking along those lines…
Sara (Debt Camel) says
Well if you get asked for further details (date of birth, where you have lived previously etc) then I suggest you decline to answer until they give you some evidence about the debt they are trying to collect.
Joy prior says
Hi
Just got home to the post and recieved exactly the same letter
Had my name and address on it
I called them withheld my number
Confirmed
I have no debt at all
My credit is 999 the best you can have
Lived at same address for years
I’m on electrol role for every one to see
I told letter has absolutely NOTHING to do with me
The guy said he would update the system
So I shall see what happens
Alex says
Hi
I received one of these letters to a friends address out of the blue yesterday but i have never lived there. I used the address as part of a PPI claim which was coincidentally submitted 2 weeks ago as i currently live abroad and needed a UK address. I know 100% for sure that i have no outstanding debt in the UK and as i have never lived at the address it was sent to i am wondering if my details may have been shared which of course is now illegal with GDPR. What action would you suggest i take?
I have not taken any action yet. I plan to call them today however found you after researching hence the post.
Reply
Regards
Sara (Debt Camel) says
Call who, Prime Location or your PPI Claims Company?
Alex says
The PPI company to see what they have to say as there is no way anyone could have me at the address.
Sara (Debt Camel) says
Good, they are who to complain to. First complain that you never gave them authority to pass your details on to any third parties and ask for compensation. Then if they deny doing this, say they must have had a data breach as they are the only possible source which would have your name at that address – so ask for compensation for that and say you will be reporting the data breach to the ICO.
Alex says
Thanks for the tip Sara.
All the best.
Charles says
I’ve just had a letter addressed to my ex wife whose been for 15 years…. she lived 50 miles away so I’ve no idea how they linked her with me. morons spring to mind.
Cliff Howell says
I have had one of those annoying letters from reunite from Huddersfield,I payed all my depts. off about 3 years ago so I don’t know where they are coming from.Going by what other people have said I shall just ignore it,they don’t scare me.
Salehhh says
I have learn a lot on these comments, THANKS to everyone, but my question is….
What happen next when we IGNORE ???
What action do they take after we IGNORE ???
Don’t they pay a VISIT to the address and threaten or something ???
Sara (Debt Camel) says
The debt collector has bought a debt such as this for a few pounds, literally. If they only get a small number of people paying them after sending a couple of letters, this will be nicely profitable. But sending a debt collector to your house… when you may not even be the debtor… or the debt may be so old it is statute-barred … that looks like an easy way to lose money, not make it.
And as you can see from the comments, no-one has come back and said that after ignoring them they did get a knock on the door!
Salehhh says
I was a bit worried and you just make me feel easy.
Thanx for your advice 👍👍👍
Just Chris says
I received a letter from Reunitemenow.com, addressed to late partner. They asked for contact details for her on behalf of a client, and gave a spurious address in Surrey for her. My partner died 6 years ago.
“They” (Reunitemenow.com) are veiled debt collectors who use vile tactics and lies. To receive correspondence in this manner is cruel.
K says
Hey,
I stumbled across your article as i received a vague letter to contact. However this letter was directly from Global Debt Recovery themselves. They have no further information about any specific debt. It is in my name, however I have no debts not paid. Therefore confused but do not want to engage with them. What is the best approach please? They just asking for me to contact about a matter!
Sara (Debt Camel) says
So this letter specifically says there is a debt? But gives no details?
Or they are saying they just want to contact you about “a matter”
shutter says
Great article! It’s important to be cautious when dealing with companies like these, especially when it comes to managing debts and finances.