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Complaints about guarantor loans

These articles look at what can go wrong with guarantor loans and how to complain about them, if you are the borrower or if you are the guarantor. It is simple to complain and 90% of these complaints are being won at the Ombudsman.

They apply to all guarantor loan lenders. They do not apply to guarantor mortgages, or if you are the guarantor for a business loan or someone's tenancy.

Amigo is much the biggest so many of the examples are about Amigo but the same rules apply to all lenders.

For articles that look at Amigo's own finances, see Amigo Company Archives.

 

Buddy Loans administration – no money for cash refunds

Advancis Ltd, trading as Buddy Loans, went into administration on 7 September 2021. Buddy Loans was a small guarantor lender. Its loans were typical of the UK guarantor market  - between £1,000 and £10,000 lent on a 1-5 year term at a 49.9% APR. The FCA describes these loans as "high cost". Buddy's slogan was: If you've got a good BUDDY, you can get a loan!" Advancis's last available … [Read more...]

November 13, 2021 Author: Sara Williams Tagged With: Guarantor loans, High cost credit news/policy

How the borrower of a guarantor loan can complain

UPDATES: Do not use the templates on this page for the following lenders, instead see the specific page: Amigo is proposing a second Scheme of Arrangement, after the first was rejected as being unfair to customers. You can now vote on this, see Amigo's new Scheme for details and points to think about. Buddy Loans went into administration in September 2021, see Buddy Loans goes into … [Read more...]

February 14, 2020 Author: Sara Williams Tagged With: Guarantor loans, Refunds

90% of guarantor loan cases won at Financial Ombusdman

The Financial Ombudsman (FOS) complaint statistics for Oct-Dec 2019 have just been published, see Product Complaints Data. For guarantor loans, FOS decided in favour of the consumer in 90% of cases: this is even higher than the 83% that were won in April-Jun 2019. these figures are a dramatic increase from the uphold rate of only 32% for the 2018 financial year.   This … [Read more...]

February 12, 2020 Author: Sara Williams Tagged With: FOS, Guarantor loans, High cost credit news/policy

A partial refund on some of my guarantor loans – what should I do?

In the last few weeks, several readers have been offered a "partial uphold" by Amigo. Here are some examples: Amigo only accepted my complaint about the first and final loans which were both relatively short. [Amigo] have upheld loans 2, 5 and 6. I have had around 6 with [Amigo] including top ups they have rejected the ones I paid off previous to the loan outstanding now This isn't happening … [Read more...]

December 17, 2019 Author: Sara Williams Tagged With: Guarantor loans

Can guarantor loans be included in DRO / IVA / bankruptcy ?

A reader asked: I have 5k debts and I’m now on ESA. I'm also a guarantor for my mum's Amigo loan - could that be included in a Debt Relief Order (DRO)?  There are three types of personal insolvency in England: bankruptcy, IVAs and DROs. Normally if a debt can be included in one form of insolvency, the same applies to the other two. But for guarantor loans, it's more complicated. So this … [Read more...]

September 11, 2019 Author: Sara Williams Tagged With: Guarantor loans

“I have a CCJ for a guarantor loan – is it too late to complain?”

A reader asked: I agreed to be the guarantor for a loan for a friend, but he lied to me and couldn't pay it. Amigo were very difficult, wanting me to stop paying other debts so I could pay them, and got a CCJ. Is it too late for me to complain and ask to be removed as the guarantor?  Guarantor lenders have a reputation for being very fast to go to court when a guarantor doesn't pay them. People … [Read more...]

August 27, 2019 Author: Sara Williams Tagged With: A reader asks, Guarantor loans

How to complain when you are the guarantor for a loan

UPDATE: Amigo is now proposing a second Scheme of Arrangement after the first was rejected as being unfair to customers. It is now too late to send Amigo a complaint using the template on this page. Voting is now open on this second Scheme, see Amigo's new Scheme - which way to vote? for details. If you are a guarantor for a loan you can ask to be removed as the guarantor: if you … [Read more...]

August 21, 2019 Author: Sara Williams Tagged With: Guarantor loans

Why the Ombudsman released a guarantor from a loan

The Financial Ombudsman (FOS) has recently published two important decisions about guarantor loans, one where a borrower complained and one where the guarantor complained. I have covered the borrower case here: Ombudsman – Amigo did not check properly that a borrower could afford the loan. This article looks at the FOS decision about the guarantor for a loan. I have selected points from the … [Read more...]

August 5, 2019 Author: Sara Williams Tagged With: Guarantor loans

Ombudsman – Amigo did not check properly that a borrower could afford the loan

The Financial Ombudsman (FOS) has recently published its decision on Miss G's complaint against Amigo. This FOS decision criticised Amigo's inadequate assessment of Miss G's income and expenses. It said her poor credit record meant Amigo should have verified the figures, for example by looking at bank statements. So FOS ordered Amigo to refund all the interest and charges she paid, plus 8% … [Read more...]

August 1, 2019 Author: Sara Williams Tagged With: Guarantor loans

Guarantor loans – more refunds being paid!

Refunds from Amigo

In May 2019, adjudicators at the Financial Ombudsman (FOS) made several dozen decisions upholding affordabilty complaints by people with Amigo loans. Amigo has accepted all these decisions and has paid out refunds. These adjudicator decisions are not published by FOS but readers have sent me copies of them. This article has some extracts so you can see what FOS is looking at in guarantor loan … [Read more...]

July 11, 2019 Author: Sara Williams Tagged With: Guarantor loans

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