Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you repaid it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam, Safetynet Credit, Tappily:
- make a claim to the administrators – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
It is probably too late to make claims to other lenders who gave up years ago, see this list.
For longer-term loans there are better template letters to use on other pages:
- doorstep lenders and guarantor lenders,
- Loans2Go – the worst loans in Britain!
- 118 Money, Likely Loans, Bamboo, car finance, bank loans and other long-term loans.
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.
If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.
If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
Some ways to improve this
Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. I
it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email starts your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
- an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an installment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is easy to do – let FOS make the decision.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2016, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2022 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report
- a copy of the credit agreements for the loans if you have them. If you don’t, don’t worry, FOS will get them from the lender.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
Lauren says
Hello everyone. Two questions:
1. How long does a safety net redress take? 14 days or 14 working days?
2. I have a complaint that adjudicator upheld. Loans2Go didn’t agree so it’s being referred to an ombudsman. How long does that take? What are success rates like with an ombudsman?
Thanks
Sara (Debt Camel) says
An Ombudsman agrees with the adjudicator in 90% of cases according to FOS. Finger crossed for you!
Joanna Takla says
I got mine now, it was received on calendar day 13.
Best of luck
Joanna
L says
Good morning,
I have an ongoing complaint to Moneyboat and I am awaiting their response to the following loans:
2019 – £400
2019 – £500
2020 – £500
2020 – £650
2020 – £300
2021 – £550
2021 – £650
2021 – £500
2022 – £550
This has been continuous repeat lending for 3 years and I am curious to know what my chances of a refund would be? Anyone has any correspondence with Moneyboat?
Sara (Debt Camel) says
send this straight to FOS if they reject it – continuous lending for 3 years suggests the repayments were not affordable.
Expect MB to reply threatening to report you for fraud if any loan applications weren’t accurate. They do this everyone. No one has had a problem if they ignore this and just send their case to the Ombudsman.
Jonny says
I have outstanding complaint and awaiting a response too. You generally get them “threatening” to put a first party fraud marker but this is all a bluff. They aren’t even a CIFAS member!
I know a couple of people who have complained and also seen reviews online, they’re likely to say they’ve done nothing wrong or at best say 1/2 loans and chance it.
Sara (Debt Camel) says
They aren’t even a CIFAS member!
oh nice spot. I never thought to look.
L says
They done that to me first time round, tried to tell me about the fraud marker. Time will tell eh
L says
Good morning,
Has anyone ever been successful with Moneyboat or Quidmarket?
I have had 9 loans with moneyboat over the course of just over 2 years with the lowest being £500 and the highest being £700, mostly repeat lending and my complaint has been with them for a couple of weeks now. With quidmarket I have had 2 repeat loans, first one of £400 and the second of £800. When they accepted the second loan of £800 they already knew I was in a financial mess because I struggled to pay loan 1.
Thanks
Sara (Debt Camel) says
yes successes against both. But many have to be sent to the Ombudsman.
L says
The interest I paid on Moneyboat is just under £1900 aswell!
tony says
Does anyone know what’s happening with piggy bank administration?
Mel says
Only that they are taking the absolute proverbial out of us ! Nothing from them for years (4/2/20)
Debbie says
I received this email yesterday
We are currently unable to provide any updates as to when the assets will be sold or realised, and your redress payment will be sent. Updates will be posted on the website when available.
The administrators will be in contact with you in the future to discuss name changes, banking information, amounts etc. At this time we cannot confirm when this will be.
Megan says
Firstly ..thank you for all help this site has given me …
I made complaint with SNC on 04/07 … On day of 8 weeks I got email apologising that it taking longer than expected and they appreciate my patience. I passed this on to FOS to which I got email stating there is 4 month wait for FOS. Do SNC not have to give a response? Others on here have placed complaint after mine and received a response. I have chased and they have said they are treating as priority and cannot give timeframe! So frustrating!
Sara (Debt Camel) says
it seems entirely random who gets a reply and who doesn’t at the moment.
Sandra says
I got a response on final day rejecting but i think it because it would be a decent amount they would owe me back. Been borrowing since 2016. I sent them all the proof but they said wages and benefits was enough. I have never been on benefits and had to repay weekly as i got paid weekly. Just need to compile that and two others for FOS.
Good luck.
MK says
Hi all …
So I made a complaint to Money Platform …to which I got accused of fraud in initial response!
I have had 3 loans –
16/12/20 Borrowed £500 Repaid £693
16/11/20 Borrowed £250 – Repaid £318
29/07/20 Borrowed £250 Repaid £360.67
They have sent following final response –
The credit reference checks reported no signs of current financial stress. The reference agencies only showed that you are currently a good repayor of credit. There were no signs of current financial distress. There were no current arrears on any credit products or credit cards over-limit at the point of application. You did then contact us to inform us you where in difficulty so we froze interest for you immediately and set you up on a repayment plan of your choosing – demonstrating our approach to treating customers fairly.
We disagree with your charge of irresponsible lending but we would like to settle this account with you personally.
Our offer to you:
We are able to send you a one off payment of £50
Do you think this is fair settlement? If they haven’t done anything wrong why offer £50?
Thanks in advance for help
Sara (Debt Camel) says
The credit reference checks reported no signs of current financial stress.
Is this correct? Had your other borrowing increased a lot from the time you took the first loan to the time you took the the third one?
The first two loans were small. You are pretty unlikely to win a complaint about those at the Ombudsman. The third loan was much bigger and taking out as the previous one ended so there is a better case for that. You won’t definitely win a 3 loan case though.
You have paid £193 interest on it? That would probably be your maximum possible refund here. Plus the Ombudsman would say to remove the payment arrangement/default from your credit record I’d the case is upheld.
They have offered you £60. It’s up to you if you think that’s for or if it’s worth going to the Ombudsman to try to get the rest.
PS several lenders make these fraud threats. So far no one that has ignored them and gone to the Ombudsman has had any problems!
AL Booth says
Hi,
I took a loan out with Loans-2-Go (£250 with 17 repayments of £57.14 = £1028.52). This was back in Feb 2020, and then Covid came. I was able to make 6 payments, and then explained that due to Covid-linked lack of income, I could no longer make payments.
Last year I complained to say I had been unfairly lent to, and certainly the repayments were unfair. They said they weren’t, and that was that. This was 05/03/2021.
With one thing and another, I left it there… until now. They have said they gave their final answer last March, and as such I can’t bring it up to the Financial Ombudsman. However, they still are demanding payment of more than £600.
What can I do, please? Thank you.
Sara (Debt Camel) says
what is the rest of your current financial situation like?
AL Booth says
At the time it was dire. We were days away from having our 2nd child, I was trying to afford the gas/electricity bills and having to write to them to delay payment, and then I was trying to get that money with another payday loan. Retrospectively, it was frightening.
Now I am better off; not so much that I can afford to pay £600 they’re asking for though. I’ve repayed £344.40 of the £250 loan to date.
Sara (Debt Camel) says
what other debts do you have at the moment?
Colin brown says
Hi Sarah
I’m trying to post something but it’s saying it’s too long but there is no way I can write it any smaller and it’s no more than others can I email you as I really need your help
Kind regards
Colin
Sara (Debt Camel) says
Please split it up into chunks and post them separately.
Simon says
Hi Sara
I complained to Loans2go about a loan I too out telling them I thought it was unaffordable and they are charging too much interest.
They rejected my complaint but offered to write off £431 interest leaving me with a balance of £302. The original loan was £400 and total payable back is £1479 over 18 months.
Do you think I should accept their offer or do you think I will have better luck with the Ombudsman?
Sara (Debt Camel) says
so you have already paid them about £740?
You may get a refund of the interest you have already paid (£340) and the rest written off if you go to the Ombudsman.
but L2G will sometimes negotiate – you could go back and propose as a compromise that you will be prepared to accept a write off of the whole balance?
Simon says
Thank you, I’ll give that a go.
Simon says
Just a quick update. After sending a bank statement to Loans2Go they have agreed to write off my remaining balance.
I actually found them quite reasonable to deal with, they replied to emails promptly and in the end I got a good result.
Sara (Debt Camel) says
well it would have been more reasonable if you hadn’t had to push, and they had offered that at the start. But well done!
Matt says
Hi
Just need an opinion on a PDL I’m complaining about.
Cash Float lent me £900 ( only
Loan ) about £250 repayments a month. At the time of applying I had 5 personal loans, 3 credit cards and 3 other PDL one of which was £800, which was only taken out 5 weeks prior.
12 PDL taken out in 9 months and about £13k debt. Gambling transactions littered on my bank statements.
They have refused to uphold my complaint so it’s gone to the FOS.
I have told them I am only paying back the principal amount ( £50 a month )
Any thoughts Sara?
My debts & gambling are under control now!
Sara (Debt Camel) says
1 loan cases are hard to predict.
Nesta says
Really hope moneyboat are one of the next payday lenders who is forced out, hopefully after people have managed to claim back the extortionate interest they were charging. They knew exactly what they were doing when allowing people to borrow continuously with their high interest loans.
In my experience they also have one of the worst customer experience teams.
Aaron says
A follow up from my post on the 30th august to fundourselves. They got back to me with their decision. Apparently I somehow got the total interest wrong, I calculated it to be roughly £450 but it turns out I paid £657.60 for 21 loans total. They have made me an offer of a goodwill refund of £382.40 to settle my complaint which is a refund of loans 7-21. Im kind of torn on this one, the waiting time at the ombudsman right now is really long, I have a case I submitted in March that still hasn’t been assigned to a case handler. Realistically im wondering if I went down the path of going to the ombudsman would I get much more money if they upheld my case? Also there’s the outside chance this company could close and go into administration during this long period of waiting.
Sara (Debt Camel) says
it turns out I paid £657.60 for 21 loans total. They have made me an offer of a goodwill refund of £382.40 to settle my complaint which is a refund of loans 7-21.
That suggests that the loans 1-7 were larger than the later ones, or you repaid the later ones much more quickly – is that right?
Aaron says
I repaid the majority of loans 7-21 within a week, the loan amounts were roughly the same for all 21 loans. tbh im leaning towards accepting as the ombudsman probably wouldnt uphold all 21 loans + the really long wait. I’ve countered their offer with a request for £480, will see what they say
Sara (Debt Camel) says
It is VERY unlikely all the loans would be upheld.
Aaron says
Yeh agreed. They’ve come back to me with an increased offer of £420 and I’ve accepted. happy enough with that amount and saves me waiting months for the ombudsman.
Aaron says
just in case anyone need this information, fundourselves have paid me out 24 hours after I accepted their offer, cheers
David lee says
Good afternoon people, I put a claim in to cash4unow a few weeks back and today I got a email they are refunding me 558.37!!! A refund on all three loans I had with them about two years ago, after a few quick emails today the past hour they say will be transferring me my refund within 5 – 10 days! I’m well happy indeed wasn’t expecting it to be so soon, has anyone had refunds of them and how long did it take? Thanks
Lynne says
Hi David yeah I got a refund off them it was only small about £200 but they paid out quick 2-3 days I think.
David lee says
Yeah I got mine two days later, which I wasn’t expecting, just waiting to hear back from cashASAP and cash float
Marco says
Hi Sara,
I had an outstanding balance for a Myjar loan I took in 2016, which still have not paid. I have now received an email from ACI who are chasing me for the outstanding amount, but I plan on getting this paid off ASAP as this is the last outstanding debt I have.
I have never had an default or any other indents left on any of my credit reports for Myjar since taking the loan and not paying it. I have done well to build up my credit report the last few years so don’t want to mess it up.
So my question is, if I was to offer them a full and final settlement figure which is accepted and then paid off, would a new entry of partial settlement still be entered onto my report even though nothing for Myjar has ever existed? I know partial settlements reflect badly so want to avoid doing this if that is the case.
Many thanks
Sara (Debt Camel) says
It may well be that no credit record is added, but in these cases where there has been some error it is possible in theory that one would be.
if a new entry is added, it should have a default date on 2017 then so it should drop off your record 6 years later next year.
A partial settlement doesn’t actually harm your credit score. And many lenders in future may not care about it at all, they will just be pleased the old debt is no longer a problem.
Marco says
Brilliant. Thanks for that information Sara and your help. Much appreciated :)
Ruth says
Hi Sarah,
I’m in arrears with Fund Ourselves but recently they have been trying to take multiple payments of the same amount each payday from my account without informing me..is this allowed? I thought it was a fluke at first but happens a few months on the run now. I made an affordability complaint but sadly missed the time between their response and reporting to ombudsman after having a baby taking over x
Sara (Debt Camel) says
they are trying to take amounts by Continuous Payment Authority? or Direct Debit?
what is the rest of your financial situation like – do you have other problems debts? any arrears on bills?
can you afford to pay them anything?
John says
I have the same issue. I placed my Safetynet complaint on 18/6 and as of today there is no time frame for my complaint. So I’m passing to the ombudsman
Megan says
I have now got a response :) after strongly worded email stating going to FOS I had final response 24 hours after!
they have upheld complaint, written off remaining balance and redress of £1300 … Couldn’t of done it without this site so thank you :)
Sara (Debt Camel) says
and was it a good response?
Megan says
Sorry I thought I had said! It was they have upheld complaint, written off remaining balance and redress of £1300 … Couldn’t of done it without this site so thank you :)
IS says
Hi Megan, what did your email to them say? I am now 16 weeks awaiting a response from Safetynet – I chase every other week and get the same template response of “can’t give a timeframe, go to FOS if you want, etc”
Thanks!
Sara (Debt Camel) says
send it to the Ombudsman now! there are some complaints they never seem to get round to looking at.
Nikki says
Just received my refund from moneyboat after the ombudsman found in my favour for 2 out of 3 loans. £1684.93, Thanks for your help sara
L says
Did moneyboat try scaremongering you with fraud etc? I’ve got 9 that are being analysed but no doubt they’ll come back with some rubbish
Nikki says
Yes they do that to everyone, send it straight to the FOS if they reject your complaint, dont let them scare you.
Jonny says
Just tell them they cannot add a fraud marker on to your credit file as they’re not even a member of CIFAS. That did the trick for me.
It’s fraudulent of them too to claim they can do something they cannot.
Ciara says
Hi I had a loan with MPP money back in 2018 – they have since dissolved I think (I can’t find anything about them online) but I have negative credit because of them, is there anything I can do about this?
Sara (Debt Camel) says
yes the firm has been dissolved.
Was your debt ever sold to a debt collector?
Ross says
Hi I didn’t recieve the redress email that done people seemed to have got so I sent them unaffordable complaint email a couple weeks ago and got email this morning that it’s upheld and offering £3500 back which is great . Can anyone advise how long after accepting you received the funds ? Thanks
Sara (Debt Camel) says
which lender is this?
Ross says
Sorry H&T , it’s ok they emailed back and said within 5 working days
L says
Morning, update from Moneyboat and they said they’ll get back to me in the next week. What do you think my chances are?
Loan 1 – £400 – interest £212.14
Loan 2 – £500 – interest £381.86
Loan 3 – £500 – interest £35
Loan 4 – £650 – interest £31.85
Loan 5 – £300 – interest £118.33
Loan 6 – £550 – interest £259.93
Loan 7 – £650 – interest £156.43
Loan 8 – £500 – interest £297.54
Loan 9 – £550 – interest £390.07
Most loans were finished and a new one in the same month with exception to 1 loan which was 2 months.
Thanks
Sara (Debt Camel) says
At the Ombudsman you may well get a refund from (that is including0 loan 4 – 4th loan in a row and going up. And you should definitely get one from (and including) loan 6.
Expect MB to threaten reporting you for fraud – they do this to everyone and no-one has even had a problem sending a cse to the Ombudsman.
Tim says
Hi Sara,
I have had a claim rejected by moneyboat, I had 3 loans in total (£400, £1000 & £700) and I paid around £650 total in interest. I provided them with statements for the complaint however they basically said even though the statements show I was struggling financially, as they didn’t have the information originally when giving me the loan its not their fault and are not upholding the complaint. I have since asked them to just remove the loans from my credit record without a refund which they also declined to do. If I take it to the FOS and win the claim would they have to remove the loans from my credit records? Or would they just have to remove any negative information? of which there isn’t any in terms of missed payments etc, I did try to argue that the loans themselves are negative when it comes to mortgages as they are marked as payday loans which I wasn’t aware of when taking out the loan but they still declined to remove them. My main priority is to have them removed from my record as they are the only account marked as a payday loan on my credit records. Is the FOS my best option? or would raising a dispute with the CRA’s be an option? along the lines of being misled into thinking these loans would improve my credit record but actually make it harder to get a mortgate?
Sara (Debt Camel) says
How long ago were these loans?
When are you hoping to apply for a mortgage?
Tim says
The 3 loans: September 20 and paid back same month, November 20 and paid off in feb 21, May21 and paid off in June 21. I am hoping to apply for a mortgage next year
Sara (Debt Camel) says
OK so all the payday loans have already been repaid for more than a year, and if you apply after June next year, for more than two years. This isn’t an insurmountable problem in a mortgage application normally, there are high street lenders that will make you an OK offer.
NB my comments are based on what the mortgage has been recently. It is in a state of turmoil at the moment and who knows where things will settle.
FOS doesn’t usually tell a lender to delete payday loans unless there have been an excessive number of them, only delete negative information.
But definitely take this to FOS. A refund on the 2nd and 3rd loans wi=ould be a nice dollop of cash to help with your mortgage application!
Tim says
Thanks Sara,
One other thing, I have had a few refunds with hopefully more to come. All loans over a year old but obviously the name of the company appears on my bank statement when receiving the refund. Some accounts such as mr lender have agreed to remove the loans from my credit file but they are on my recent statement giving me a refund. Will a mortage lender look badly on the refund in the bank statements? It also looks like a loan on the statements as a loan company is paying money into my account. Do you think this would be a problem and for any further refunds should I look at maybe asking them to transfer them to a different place, such as a revolut account or something.
Sara (Debt Camel) says
Most mortgage lenders look back over 6 months of statements. They can take into account what they want… but I would be surprised if they are much bothered by one off credits to the account. I don’t know of anyone that has a problem with this – and quite a few people have got mortgages after getting refunds.
L says
Moneyboat have offered me a settlement. So I have accepted.
Si says
Hi Sara and all,
I have just put a complaint in to D&A Drapers for unaffordable lending and they have come back with the following:
Before we investigate your complaint would you please comment upon the signed and dated financial assessment form you returned to us showing you had disposable income each month of £#### We pride ourselves on being responsible lenders but we require an accurate assessment of a customer’s finances if they wish to secure a loan. A copy of the form is attached.
What should I do from here?
Sara (Debt Camel) says
how large was this loan? was it the first you had from them?
si says
Hi Sara,
I have had 10 loans ranging from £100 up to £420 since April 2020
Sara (Debt Camel) says
You could tell them a responsible lender would not have given you 10 loans since April 2020 and that should have shown that you were in financial difficulty that was not being helped by their loans (assuming that is correct in your case?).
it would also help if sent them your bank statements over this period.
Say you will be sending the complaint to the Financial Ombudsman if they do not make you a satisfactory offer.
si says
Thank you, yes that is correct and they had bank statements every time from me.
Sam says
Hi Sarah,
Is it possible to send an unaffordable lending complaint to a credit union?
Sara (Debt Camel) says
Yes, it is. Use the standard “large loan” template on this page https://debtcamel.co.uk/refunds-large-high-cost-loans/
Mel says
Has there been any update on piggy bank ? I tried to email help address but it bounced back…it’s taking so long !
Kelly says
I’m waiting too. I’m checking on the website regularly. I’ve also sent emails but keep getting the duplicate response, saying that no update is available as yet. This has been going on for ages now. I think it’s a cheek.
Debbie says
I’m waiting too, Am I right in thinking that they have till 5th December that’s when the extension date was up. I might be wrong but thought I read that somewhere.
Kelly says
I’m not sure Debbie, I emailed them again and they have sent me this. Hopefully not much longer –
Thanks for your email.
Unfortunately we do not have any updates regarding redress compensation at this time.
However, I can confirm that PiggyBank’s administration is coming to an end, so you should hear from the relevant parties within due course.
Si says
Hi,
Drapers have rejected my complaint and so I have sent it to the ombudsman and I have asked them to freeze my account until it’s resolved, the have said
Thanks for confirming but your accounts will not be put on hold and all future payments must be made on time without exception. The Ombudsman’s decision will be upheld and any future adjustments made. We advise you do not get into arrears and prejudice your case.
What’s the best thing to do now?
Thanks
Sara (Debt Camel) says
can you afford the repayments and still pay your other debts, bills and living expenses?
Si says
Hi,
Not really it would be a bit of struggle to do.
Sara (Debt Camel) says
It can take many months to get a decision from the Ombudsman.
So if you can’t afford to repay them without difficulty, you should consider asking them for a payment arrangement. They should freeze interest, but this will affect your credit record. If you win your complaint any nagative marks of the recir record are removed.
T says
Hi
You may remember i contacted you before to ask about loans 2 go and was advised to make a complaint to fos for irresponsible lending. I did this and although i rang and explained my position re cancer diagnosis i was told i would only be allocated a cade worker when there was availability. This all started in around june july time. I had an email from fos last week to say they were still unable to allocate anyone. In the meantime i had an email from loans 2 go stating it was pre solicitor letter that they were sending. I have complained to them numerous times about their aggressive communication, this time ireplied and copied in their professional standards dept, customer services, the litigationdept who had contacted me and their financial CEO who i found with a quick Google search. They have now offered to write the debt off. Im keen to bting this to an end as the stress has been really hard. If i accept does that mean the irresponsible lending claim cznt be pursued? Thanks for all your help.
Sara (Debt Camel) says
I’m sorry but accepting the offer probably does mean it settles your whole case against them.
T says
I thought so, i haven’t responded yet so will think about it. The stress of constant calls and texts from l2go was really oppressive and part of me would like this to be recognised in some way. This has stopped since i contacted the CEO, but it shouldn’t take that. Im just worried fos might also feel i should of accepted they offer. Im not lookingfor a pay out, it would just be nice for them to be more responsible and less aggressive.
Sara (Debt Camel) says
Im just worried fos might also feel i should of accepted they offer.
If that’s what FOS think, they will suggest that as the solution.
Im not looking for a pay out, it would just be nice for them to be more responsible and less aggressive.
To be honest the only reason not to accept this is to get a payout. If you are happy with the balance being cleared, then accept it. losing a FOS case isn’t going to turn L2G into a more responsible, less aggressive lender I am afraid.
BubbleTea says
Is there any situation where a lender could argue that it was NOT irresponsible lending for them to give two loans in the space of three months to someone who provided different dates of birth on each application (the first one being incorrect), and claimed their expenditure had halved on the second loan? The loans weren’t for huge amounts but have since snowballed with fees, interest, bailiff fees etc. As far as I can tell, the lender can’t have done any checks at all or they’d have noticed the massive discrepancies.
Sara (Debt Camel) says
I suggest you make this complaint and send it to the Ombudsman to make a decision on what is fair if the lender rejects it.
The rules are not written in great detail. All of these cases are “unusual” and will be decided on the facts of the individual case, not general guidelines.
Roman says
Hi Guys!
Just a quick one for you, my complaint against Cash4you has been upheld and £400 going my way. (Still waiting on cashASAP to reply)
I know that cash4 is a relatively small lender and has anyone had a refund from them yet, interested to see how long that normally takes.
Daniel says
Hello Roman what was your borrowing like with them was it frequent? I’ve put in a complaint with them and cash asap
Jonny says
I had one loan with Cash4unow and it was upheld within 5 weeks. The outstanding balance was written off and the remainder has been given as compensation. It takes 5-10 days to make payment.
Cash4unow have been one of the most easy companies to deal with. Quick response and admitting liability even with just one loan back in 2020.
Roman says
Cash4u was like 6 loans
cashASAP is i think around 4
all these were back-to-back so after reading about this stuff I have decided to complain.
I have one more with money boat that I have accepted with a reduction to the balance as I simply can be asked to go via ombudsman as it takes a bit of time.
Daniel says
Yes that sounds similar to my situation with cash for you now and cash asap I’m just waiting to hear back off them both .
Jonny says
I have seen a few comments on here about Lending Stream, and I’m aware they can be ok sometimes but other times unreasonable, but has anyone had success with their sister company Drafty? Account opened in 2017 with a limit of £350. Increases were frequent and the limit eventually increased to £2050 in early 2019. I entered into a plan with them during the COVID period and it’s almost now paid. I’ve calculated the interest is about £2500/£3000 so don’t expect them to fully uphold it as a lot of lenders are playing on the fact that the FOS responses are so long.
Complaint is at 6 and a half weeks, so not long to wait now, but if anyone has any experience of dealing with them please let me know.
Sara (Debt Camel) says
it is very similar to Safetynet credit – lots of wins against them at the Ombudsman.
Dave says
Hi,
I took 6 payday loans from QuickQuid. Some of them one after another. Is it still possible to get a refund from QuickQuid (Cash Euronet LLC)?
Thanks,
Dave
Sara (Debt Camel) says
I am sorry but no. They are in liquidation. You are more than a year too late to make a claim.
What other high cost debts did you have? Not necessarily payday loans but other expensive loans, credit cards, overdrafts…
Craig says
Lending Stream complaint section of their website is back up and working, after being dead for a long time. They have put an almost threatening, “don’t even think about it”, warning on the irresponsible lending section! Just submitted a complaint using the template above. Had 18nr loans between Feb ‘18 and April ‘19. £5.4K with £1.6k interest. Fingers crossed I can get some of it back.
Daisy says
Hi there. I am wanting to make a complaint about my 4 loans I had with Lending Stream.
On their complaint form here: https://www.lendingstream.co.uk/contactus-step2/?sel_val=customer&req_type=complaint
When I select the first option, it says, “Our checks mean it’s very unlikely that we’ll uphold complaints about unaffordable lending where there are fewer than 5 loans. Where customers have taken cases to the Financial Ombudsman Service, we’ve noticed that usually, they’ll take the same view.”.
I am not sure whether it is worth me submitting the complaint about my 4 loans to them.
What do you think I should do?
Sara (Debt Camel) says
how large were the loans and what were the gaps between them – the time taken from repaying one loan to taking out the next one?
Daisy says
Hi. The loans were between £400 and £1,800 and there were no gaps in between them. As soon as I paid one off, I took out another one.
Daisy
Sara (Debt Camel) says
then send this straight to Lending Stream. And onto the ombudsman if they reject the complaint.
Daniel says
Hello Sara , I put in an affordability complaint to cash for you now 1 month ago using the template off here , I’d have 5 loans with them in total since 2021 , was gambling at the time and go myself in a mess with payday loans so was borrowing one loan then getting another With other payday loans when I put in my complaint with cash 4 you. Now I forgot to add the part about the gambling to it , I’ve had a response off them today .
Daniel says
I had this response off them today ;Good afternoon,
Thank you for your recent correspondence, the contents of which have been noted.
You mention your struggles with gambling in your most recent email, we note that this was not brought up in your original affordability complaint, I have provided said email below for your refence; and whilst we understand that these can be debilitating and have significant effects upon an individual’s health and wellbeing, and we are sympathetic to the situation you find/found yourself in, we cannot be responsible for causing it. Furthermore, consumers can gamble without this being visible on bank statements. Consumers may use an alternative account, cash or fund this with a credit card and previous Financial Ombudsman Service (FOS) decisions have noted that gambling may not necessarily be picked up from bank statements.
Furthermore, it is not a regulatory requirement to request bank statements upon each and every application. We have reasonable expectations that customers are being accurate and honest when applying for a loan
Sara (Debt Camel) says
so they have rejected your complaint?
can you list the loan sizes in order eg 300,400,250,600,500
Daniel says
Yes sorry Sara they’ve rejected it.
£150
£300
£500
£570
£570
Sara (Debt Camel) says
Then send it straight to FOS. You are unlikely to win for the first few but may win for loan 4 and are more likely to win for the last one.
Daniel says
Thanks Sara I’ve sent it to the fos , they just made me feel guilty with the I didn’t mention the gambling in my first affordability complaint and that as much as they sympathise they can’t be responsible for it . But thanks for your help and and advice it’s much appreciated.
Dominic says
Good morning,
Did any one else receive an e-mail from Fernovo, regarding a redress claim in August 2022. I completed the relevant sections and was told that payment would be made within 21 days, I emailed them in early September to get this response:
We are processing a large number of cases at the moment, and we need to follow a strict process to prevent errors.
We apologise if there is any delay; however, bear in mind that this is a voluntary redress exercise that we decided to put things right and we are doing our best to complete the refunds as soon as possible
There is no need to contact us again.
I still have not received redress regarding my account, as this is a voluntary redress as they say, is there anything that I can do?
Thanks
Sara (Debt Camel) says
if it was me I would say that I will be sending a complaint to the Ombudsman if you are not paid within 2 weeks.
Craig says
I got an offer of redress via a letter from them, totally out of the blue, and also had to chase them last week after 21 days. Got that same auto response back. Hopefully we’re not going to be left hanging on for weeks!
Jonny says
I got a letter off them in August and returned it straight away. I waited until early September after getting a further email and said I wanted the money within the timeframe quoted. They said they couldn’t do it but I said it wasn’t my problem – they shouldn’t quote timeframes if they cannot meet them. I ended up emailing the email address on the FCA website (I believe he’s the CEO) and then got the money within a couple of days.
In all honesty, I think they’ll go into Administration soon.
Sara (Debt Camel) says
The email on the FCA website is morisso.taieb@quidie.co.uk
Jonny says
Hi Sara, yup that’s the one who I contacted and I got an almost immediate response the morning after and the money that day.
As I say, my opinion is they have been forced to do this and, like in most cases, usually the compensation ends up making the business becoming insolvent. Perhaps they’re relying on loan repayments to fund the day to day business hence the delays. Who knows!
Craig says
I tried that email address above a few days ago to see if I’d get the same quick response, but nothing yet. Keeping my fingers crossed that I get a response soon and they’re not about to go down the drain!
Craig says
Success! Just got email to say refund has been processed and will hit my account in the next hour. £200, so not big money, but with Xmas just around the corner it will be welcomed!
Paul says
Thank you for this.
I have went through the same problem as others and have emailed today.
Gareth says
Hi everyone
I too got the letter from Fernovo back in the summer, I was very surprised by the offer to be honest. I did chase up with them as I hadn’t received the refund and got a generic response as others have said.
I did however receive the payment in September which was great. I hope everyone receives or has received their refund!
On a separate note I got the same offer of a refund from H&T, they actually refunded me within 7 days of me completing an online form.
Hakim says
Hello
This website is the best site to get advices and help to tackle the debt spiral. I want to thank you as I was able to have 4 loans written off and defaults removed.
I have just a question as I am trying to have a loan removed from quick quid but just been on their page and there are information about the administration I am unsure to understand.
So the question is as they have closed now is it possible to ask the loan to be removed? Or should I go through FOS or Transunion directly?
Sorry if the question is stupid 😅
Once again thanks for this site that really help me
Sara (Debt Camel) says
has this loan been repaid?
Lisa says
Hi Sara. Me and my partner took a joint loan out for £6000 and it’s due to finish in Aug next year. We were both heavy in debt at the time, I recently did a sars request and was shocked that we were both in debt up to £31,000 with every card and catalogue maxed out and only paying minimum payments. They still gave us the loan, even though they were adding another £14,000 to our increasing debt. 2 years after taking the loan out, I went on debt management plan with stepchange. This is included on my plan but my partners parents give us the money to make up the monthly payment to them, because they are very unsympathetic to deal with. Should I go down the irresponsible lending route with them?
Sara (Debt Camel) says
Who was the lender?
Lisa says
It was everyday loans we used. We had 3 mths were we paid less during covid and they extended the loan by an extra 4 mths aslo
Sara (Debt Camel) says
Lots of cases won against them – definitely make a complaint!
Also stop your partner’s parents paying them extra in the DMP – this just encourages them to be nasty to people in the hope of screwing more money out of some people! You are in a DMP, they can’t have money that you don’t have.
Lisa says
Thankyou so much for your advice, I will definitely now put a complaint in, they are just awful to deal with and prey on people’s desperation.
Lauren says
I just had a refund from Loans2Go. They rejected my claim so I had to refer to the FOS. They rejected the adjudicator’s response and I had to wait for an ombudsman. The ombudsman upheld my complaint. Tonight, I received £3300 into my account! Happy days.
Lisa says
That’s amazing, these sort of companies should be shut down. If I could turn back the clock, I’d have never have had the loan and contacted stepchange sooner.
Lou says
Hi All
I put in a claim against safety net 8 weeks ago today and I am due to receive a final response today as promised at the week mark. Quick overview of my situation. Had the account open since 2017 and borrowed over £37k with about £7k in interest trapped in the cycle of reborrowing due to interest fees to pay priority bills etc . Not a great situation. Anxiously waiting the outcome however have a feeling that I will have to go to the FOS. Wish me luck
Lou says
Hi Sara
I had put in a complaint to SNC which they have today rejected on the basis that is was affordable. In total I borrowed around £37k since 2017 and Re borrowed within hours to keep myself afloat as the have a CPA on my bank account. I feel so stupid for using this type of credit as I was so uneducated and silly a few years ago. I was a bit shocked that they completely disregarded my complaint having read so many success stories. sent to the FOS today and hoping for better outcome . I thought it was strange that they only quoted loans up to 2018 even though I had used them from 2017- aug 2022.
Sara (Debt Camel) says
Quite right to send that to the Ombudsman. Make the point about the start of the account to FOS – thats still easily within the last 6 years.
Marrnie says
Hi I really need help on whether the refund offered to me by Tappily is a good offer? I’ve had the account for nearly 3 years and i asked for a statement and the total amount I borrowed was £18,589. The interest added was £2300 apparently but I have paid off in total to date £18,683. The account is still open so I have a balance of £2,206. They wrote on the interest on the outstanding balance which was £501. So the outstanding balance minus interest is £1704. They then gave me a breakdown and said the out of the total amount I borrowed, the actual amount applied to funds borrowed was £16,884 and the interest they would be repaying me would be £1798 and including stat 8% interest and then minus a hmrc 20% reduction, the amount I’m due is £1948. But because I had still had the £1704 outstanding balance minus the interest they redressed that off the balance I had left and I am left with a refund of £242. Could someone help to see if this is correct? Because surely If the TOTAl amount I borrowed was £18.5k and £2300 of that was interest and I have repaid £18.6k back am I not due back the interest (£2300) and should they not completely wipe out the balance left? As it has already been repaid. I don’t understand the part of them saying the amount applied to funds borrowed (£16,884). Someone please help
Sara (Debt Camel) says
Are they offering a cash refund if 242?
Or what balance do they say you will still owe?
Marnie says
Yeah so the total amount they said they would refund is £1948. £1704 would clear the outstanding balance and then the 242 would be a cash refund. But does this seem low?
Michael says
Used template and sent to safety net October 11th, waiting to hear back
F says
Hi,
I closed my Safety Net account last year in 2021 – I made a complaint at the time for unaffordable lending but it was rejected. To be honest, I am not too bothered about a refund but I would like some clarity as to how this looks on my credit report. It’s listed as a credit card and not an unsecured loan – does this mean this won’t be viewed as negatively by mortgage providers?
Many thanks,
F
Sara (Debt Camel) says
A shame you didn’t send it to the Ombudsman, but it’s too late now.
Mortgage lenders don’t see the same report as you do.
But it shouldn’t be listed as a payday loan. And loans are no worse than credit cards.
i suggest you ask your broker about this,
Jimmy says
Hi Sara,
I had a pounds2pockets loan and the administrators upheld my complaint and told me it would be removed from my credit file, the debt had been with lantern and they are saying it’s a default and will still be on there for 6 years. Is this correct or should they be doing as the administrators said and removing the debt fully on my credit record? The balance is zero and showing fully satisfied but with a default on there.
Thanks
Sara (Debt Camel) says
It should be removed. Send Lantern a complaint by email and attach the info from the administrators. Send this to the Ombudsman if Lantern reject this.
Jimmy says
Okay thanks, I did think this. I’ve got onto them and they were adamant it would stay on for 6years then I asked to speak to manager and when the girl went to get the manager she came back to me and said it would be sent to the correct department to take a look at and I would hear back from them but no timeline. Should I go to Ombudsman now or leave it a while. I’m not needing it done ASAP as I’m working on other complaints also and won’t need my credit in good order for another year probably.
Thanks
Sara (Debt Camel) says
I suggest you send them a complaint in writing now. You can’t go to the Ombudsman until they have had 8 weeks to consider this.
Jimmy says
I actually sent a complaint to them about not removing it on the 4th of July this year. Along with the letter from administration saying it was to be removed so should I file this to the Ombudsman now even though today they said they would look at it again?
Thanks
Sara (Debt Camel) says
I suggest you reply to them that unless they agree to remove this, you will send this to the Ombudsman at the end of the month.
Louise says
Hi Sara
I have just put in an affordability complaint to Safetynet for borrowing over a 20 month period (January 2020 – August 2021)
Having gone back through my statements I have borrowed over 9k and paid back in excess of 10k :(
How do I work out what an appropriate refund would be? I can calculate the difference between monies borrowed and payments made but how do I work out the 8% interest when it is a rolling credit facility?
Any help would be much appreciated
Many Thanks
Sara (Debt Camel) says
so you haven’t owed them any money since 2021?
Louise says
Hi Sara
I ended up in so much debt with multiple lenders – I applied for breathing space and then entered a DRO agreement in November 2021.
The amount listed on the DRO for Safetynet was £723.13 owed (just to mention I was released from my DRO Moratorium period earlier this month and I was told not do anything with this until the period had passed)
Thanks, Louise
Sara (Debt Camel) says
ok so if you win the claim, SNC will deduct the balance left (after interest is removed, from any refund. this is still worth doing for you.
But that complicates the 8% calculation. I suggest you assume it won’t be a lot.
John says
wondering if anyone has had a case assigned to an adjudicator recently and if so when did you register the complaint? I’ve got 2 payday loans waiting for an adjudicator since the end of march, starting to get really frustrating, they keep sending me emails apologising but no sign of when these will be looked at
Ryan says
I have had a complaint for a payday loan waiting from the end of January. Got registered to an adjudicator last Friday. Hopefully not too much longer, but no harm in emailing them and asking for an update with your FOS reference numbers
Lloyd says
Hello – do you know the latest regards Piggy Bank Loans redress and if there is an imminent date for payout or how much in the £??
Kelly says
I’ve been checking the website daily and sending them emails. No update. Taking the mick now. Been three years since administrators took over. I’ll post on here if I hear anything.
Debbie says
Not heard a thing yet read their extension ends 5th December 2022 so we should hear something soon.
V says
I have been wondering this to! I emailed them months ago as it’s been years and they said they would be in touch. It’s a joke how long they take to wind everything down. Hopefully we have some news in the next week 🤦♀️
Debbie says
I’ve just received an email from piggy bank saying they have no date yet but it is drawing to a close.
John says
anyone know whatever happened to 24/7 moneybox? im sure I was due a small redress from them but pretty sure never got it
Kelly says
I have just been going through loans I’ve had. I made a complaint to My Jar in the past. They emailed me back in July saying that my loan was out of scope and too long ago. It was 2011.
Is this correct?
Shall I still take it to the ombudsman?
Sara (Debt Camel) says
It was wrong but Myjar are now in in late stage of administration and this is too late.
Craig says
Complained to Lending Stream in October about 19 loans. Didn’t uphold the complaint for loans 1-5, but are for the rest of them. Just over £1,100 refund on its way to me. Result!
Rob says
Just wanted to say in here that using the advice both from Sarah and others in this group I got an offer of redress today from SafetyNet, and it wouldn’t have been possible without all the tips and info from here, so big thank you to all.
Rhiannan says
Hi Sara,
I’ve been told I think I have a case here but I’m not sure.
I borrowed money from Tappily (SafteyNet) August 2021 and have never been able to pay it off. Everytime I’ve paid an amount back I’ve re-borrowed it so I can pay for things like food etc, now they’ve stopped letting me borrow which has left me completely in the lurch. Do you think I have a case?
Sara (Debt Camel) says
Yes. Send them a complaint and send it to the Finacial Ombudsman if they reject it or don’t reply within 8 weeks.