Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you repaid it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam, Safetynet Credit, Tappily:
- make a claim to the administrators – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
It is probably too late to make claims to other lenders who gave up years ago, see this list.
For longer-term loans there are better template letters to use on other pages:
- doorstep lenders and guarantor lenders,
- Loans2Go – the worst loans in Britain!
- 118 Money, Likely Loans, Bamboo, car finance, bank loans and other long-term loans.
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.
If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.
If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
Some ways to improve this
Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. I
it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email starts your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
- an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an installment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is easy to do – let FOS make the decision.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2016, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2022 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report
- a copy of the credit agreements for the loans if you have them. If you don’t, don’t worry, FOS will get them from the lender.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
Anon says
Hi all,
I received this randomly yesterday from SNC (4 week mark) for anyone else who’s waiting, they have said they hope to come back with a final response before the 8 weeks.. so fingers crossed!
Anon says
Sorry I forgot to post the email!
Dear Miss ***,
Thank you for your continued patience while we investigate your complaint, received on 28 January 2020.
We have until 24 March 2020 to provide our final response, as per the statutory guidelines, however we aim to have the response with you before this date.
Again, many thanks for your patience.
Tania says
Yeah, I got that at the four week mark as well, I’m now at six weeks today.
Anon says
Ahhh ok, wont hold my breath then!
Lucy says
Amigo loans has responded to my claim that the loan was given without checking previous defaulted payday loans and asking for bank statements. However they’ve now asked for bank statements for 3 months prior to the loan application with them, should I send them or is that a way of them trying to cover themselves?
Rach says
Hi guys,
has anyone had success with safety net credit?
Ive just sent my affordability complaint to them so i will keep you all posted.
Worked out they have had 3000 pound interest off me in the past 2 years.
They take full amount owed out my bank every month meaning i have no option but to borrow again from them almost immediatly in order to pay my bills every month! What started off as a 200 pound loan has quickly spiralled into me paying them 900 pound a month. Nearly 200 just in interest – EVERY month!
Cj says
I was the same started off with 400 within 5 months went to 1000..snc did not uphold my complaint sonj sent to fos. The adjudicator upheld my affordability complaint from 2 months after I opened the account..fos asked for them to return all.jnterest and fees etc with 8% ..they gave them til today to answer which they haven’t done..so not sure what happens now really
Rach says
Hope it gets sorted for you! Please do update us when you know. Good luck.
Dennis says
I put my complaint in to SNC on 28th Jan and received my offer yesterday. They said my complaint had merit and they’ve agreed to repay over £800 in interest but I still owed them £500 which will be deducted so I’ll receive just over £350. They asked me to confirm bank details and if I accept the offer. They’ll also wipe negative notes from my credit file
Tania says
I put in my complaint on 15 January and got my response on Thursday – £468 out of roughly £1200 interest paid over a year. I didn’t owe them anything, and they put the money in my bank yesterday, so I assume you’ll get yours next Friday, as I think I read they pay out on Fridays.
Rach says
How much interest had you paid them in total? Have you accepted offer?
Charlie says
Hi
I have sent the acceptance form to MyJar. Does anyone know if they respond to say they’ve received it?.. I’m concerned as they say they pay out up to 28 days after they have it..
Thanks
Charlie
Jade says
Mine said 15 working days . I haven’t as yet received communication to say they have recieved it. It was sent yesterday along with a question about markers on my credit file . They were quite quick in responding yesterday via email all is quiet today .
Charlie says
Hi Jade
I’ve emailed them this morning just to ask if they received my acceptance form that I sent yeaterday but I’ve had no response. I am an impatient person so i guess I’ll have to play the waiting game lol.
Karen H says
Hi Charlie,
I recently had a big payout from Myjar. They told me they would pay out within 10 to 15 working days. They didn’t & were ignoring my emails too. Someone on here advised putting a review on trust pilot which I did & for immediate response & paid the next day. Hope this helps.
Mk says
Hi, I sent in an affordability complaint, they agreed to a settlement figure of £2k and I accepted. I sent through the signed form but have heard no response. I’ve chased it up and stuff, but was wondering if anyone else had heard anything from them in the last few days about their refund?
P.s Thank you Sara for this website, I would never have complained if I had not found this. xxx
Charlie says
Hi MK
Try putting a review on Trust Pilot. When you do this they seem to reply quicker.. if you don’t mind me asking, when did you submit your acceptance form?
Charlie
Mk says
Hi Charlie, I did that and they finally got back to me lol. I submitted my acceptance form on Monday – literally 45 mins after they had sent it to me.
They’ve confirmed they got my acceptance letter though today! I hope you’re not waiting too long for your refund. x
Mk says
Hi charlie, just another question sorry, i still had an outstanding balance MyJar which they said they would write off, i tried logging in today and it wouldnt let me at all. Have you tried logging in at all? I think they may have closed my account? So just wondering if they have closed yours too? x
S Brown says
I got a response to my email about acceptance to say they got my postal acceptance (after previously saying they never got it). They say they will send another email when I have been paid.
Mk says
Thank you S Brown, I had to put in a complaint in on Trust Pilot then they finally got back to me. Hopefully it won’t be too long for them to send the refund! I hope your refund helps with your financial situation! x
Jade says
Has anyone told snc they won’t be accepting their offer with an explanation as to why and although the initial email states it’s their final response have they come back and offered anything else before escalation to fos?!
Rach says
Hi, did they make you a poor offer? And how long did it take to get your offer? I’ve just put my complaint in to them yesterday!
Sarah says
I chanced upon your site after getting the emails from Wonga about the redress claims and had no idea that it was possible to claim. Back around 2007 myself and hubby were both working casual contracts and got into all sorts of issues with multiple payday loans to survive and pay off existing ones. I have today sent in complaints to Provident, Greenwoods, H&T, Herbert Brown, Txtloan, Uncle Buck, 1 Month Loan and Quick Quid. I know we had more, but I no longer have any records. My two questions are, on some of the loans I paid a rollover fee each month rather than pay off the capital, so will these be treated as one loan rather than new loans? Also I don’t have the same bank account I was using then and have no access to bank statements to get info, will this be an issue also? Thank you so much for this site as it’s been invaluable.
I have received an email back from Uncle Buck with the subject changed to an agreement number and it was a generic mail to say they’ll reply within 3 days. Is this normal for them? Again with them we had to post cheques to them which they either cashed or we rolled over, so do these type of loans still count?
Lisa Clifton says
Hi
My Jar have just emailed me stating they have received my settlement form, I sent it on the 19th Jan. Money should be in the bank 10 – 15 days, from the date they received the form.
Hope this helps
Lisa
Charlie says
Hi lisa
Am i right in saying that it took them over a month to receive your acceptance??? Then another 10 to 15 working days before you get a payout?? I sent my acceptance yesterday so judging by the timeline that you’ve given its gonna be a 2 month wait :(
Charlie
mark says
I only waited 7 days from emailing the settlement form to receiving the funds in my account. Hope this helps
Charlie says
Hi Mark
I’ve had confirmation this morning to say that they’ve received the settlement form so fingers crossed it’s no more than a 7 day wait for me.
Charlie
Lisa says
Hi Charlie
My mistake, I sent it on the 19th Feb and they emailed on the 26th Feb, saying they’d received it. Its 10 – 15 working days from the 19th.
Lisa
So says
Hi Sara, and everyone else.
Just a quick question:
MyJar have emailed me this after sending in my affordability complaint, then my bank statements and more info….
“Thank you for sending in bank statements and additional information.
This information will assist in our investigations and allow us to ensure you get the fairest outcome once our investigation is concluded.
Should you have any other questions or concerns, please do not hesitate to contact us.
Kind regards,”
When will I next likely to hear back from them?
Can anyone recommend time scale roughly?
Thanks
Sara (Debt Camel) says
at about the 8 week point probably.
Stephen Westrip says
Does having a complaint upheld by one lender make the case against another lender more compelling, assuming it is for the same time period?
Pete says
Hi Sara,
I’ve recently become aware that the firm claims management firm who submitted my claims against Wonga etc is not the firm I signed up with. They told me when I queried how they had got my details and personal data tat they were the same firm and had re-branded but having done a bit of digging it appears this is absolutely not the case. Is this common practice or even legal for that matter?
Also, when a lender promises to remove negative credit history, is this meant to include ‘closed account’ information?
Many thanks in advance,
Pete
JV says
Hi all,
Ive currently got 2 cases in with Sunny and Satsuma, on or before the 16th of april i am due to get my response from them. I have what i believe are very strong cases in with them, especially Sunny who i had loans spanning over 4/5 years with, consistently, paying over 5k in interest. As positive as i am trying to be, i have no doubt in my mind they will most likely refuse my claim, and ill have to take it further. How long does it usually take to sort once you take it to the ombudsman for their decision, this past 6 week through resolver seems like 6 year!
Darren says
Just had a reply from provident regarding 3 loans, 1st 100, second 900 and third 100. Within 10 days of sending the complaint I have had a reply upholding my complaint and getting the full interest back. I had to send 3 months bank statements from the 900 loan in a reply 5 days in.
So not sure if I’m the anomoly, but provident have been the best one for me.
Steffy says
Hi Sara
After waiting 15 weeks I finally have my reply from Satsuma, they have upheld a loan from 2016 which has meant my current loans are now fully paid off which is great and waiting for a check for £56. My question is, back in November 2018 I took out a loan for £1000 and then a few weeks later a further £100 as I was desperate, I asked them to consider this loan as part of my complaint and sent them bank statements but they have not upheld it despite in February 2019 (3 months after I took the loan) I had to set up a payment arrangement for £70 (instead of £166) and £16.60 (original payment for smaller loan). I have tried to negotiate but unfortunately they won’t budge and said that they don’t consider bank statements as they used the information available to them at the time of applying, is it worth escalating to FOS to have the last 2 loans included? I have paid approx £1100 in interest for both. Thanks!
Sara (Debt Camel) says
So how many loans did you have in 2016? then 2 in 2018?
Steffy says
Hi Sara
In 2016 I had just the one loan of £750 paying back £1492 but had 2 in early 2015. 2018 I had the two within a month of each other.
Not sure if worth perusing with FOS… but I have paid £2191.20 of the £1000 and £100 so nearly £1091 of interest! Even though I was on a repayment plan they didn’t freeze any interest.
Thanks
Tracey says
What is the difference between an adjudicator and an investigator in the FOS?
Elaine Jones says
I have been successful in quite a lot of companies and just waiting on two more cases.
Firstly, am still waiting for an adjudicator for company called Fund Ourselves or Welendus since June last year. Have rang FOS several times but still just say its awaiting an adjudicator.
Secondly, an adjudicator upheld my complaint with Moneyboat but they disagreed so now waiting in a queue for an ombudsman to look at, been waiting since October last year. Anyone else had dealings with Moneyboat? How long have people waited for an ombudsman to make the final decision? Hoping they won’t go under before it’s looked at.
Mark says
Hi
I have just lodged a complaint against Moneyboat. They have emailed me asking me for bank statements at the time of the loan and warning me that if the information that I supplied at the time was incorrect, it can be seen as fraud? The info was correct so I have nothing to worry about. Is this just a standard email and should I provide my bank statements?
Sara (Debt Camel) says
yeah, they are routinely unpleasant to everyone!
Hj says
Money boat actually upheld my complaint (I had 3 months and wiped my balance and interest) I didn’t take it any further as was happy for it to be gone
Wendy says
Hi Hj can I ask how long did u wait for money boat to uphold your complaint
Thanks and well done
Jane Y says
Hi how long did they take to make an offer and did they ask you to provide more information.
Thanks
Jane Y
Hj says
Hello yeah of course it was about 9 weeks looking back at the emails. They did email back stating I had not given a true reflection in income /expenditures and because i was living with parents that went in my favour and they were sure I could afford it from their assessments I said I would go to FOS and they agreed they would wipe the balance and interest (I had still made a few payments) I think I would of got more if I had taken it further but it was the best outcome for me at the time! Good luck x
Hj says
No they didn’t ask for anything additional it was around 9 weeks :-)
Mark says
Hi Sara
Can you help please. If using many payday loan companies over many years to fund a gambling problem do you know if they will take this into consideration and consider a claim based on this? Or will they throw it out?
Sara (Debt Camel) says
Lots of people with a gambling problem have won these complaints. See https://debtcamel.co.uk/gambling-payday-loan-refunds/ which looks at this topic.
Steve says
Hi Sara
Have you heard of a company called Hitachi Capital
and if so,are they a loan company you can make an affordability claim against?
I took out a £3000 loan with them when I was in the middle of the payday loan cycle and it’s been hard ever since to keep afloat paying back all the debts.
Sara (Debt Camel) says
the affordability rules apply to ALL lenders. Use the template on this page https://debtcamel.co.uk/refunds-large-high-cost-loans/ to complain about Hitachi.
Rui says
Hi Sara,
First time posting.. great site and genuine thank-you for all your dedication..
After the wonga chapter.. unfortunately I’m in debt with most payday companies and will now start sending out emails to all of them..
Was wondering if you could clarify the following..
When sending in these complaints using your templates will one need to send further info identifying yourself or will the lender identify you by your email address?
Is there any information on peachy’s situation as they are now acting as brokers and not providing loans?
Once again 5 star Sara! Will be posting my claim outcomes..
Andy F says
They have made a slapdash change to their website saying they are a broker but other parts of their website say they loan directly.
I get the feeling they are soon to go under too. I’ve had a complaint raised with them since 12th Jan and they are riding it out to the last day possible to respond (7th March).
They have communicated sweet F A since i raised the complaint other than a standard email within 24 hours of it being raised asking for bank statements and pay slips. Im chasing them for about £900 + interest of un-affordable loans and to be honest if they offer a reasonable portion of that i think im going to accept before they go under. I have a feeling though they will refuse anything, ill be going to the ombudsman and they will go into administration meaning i get next to nothing again.
I feel they are delaying the inevitable collapse and holding onto as much money as possible.
Laviniu says
Hi everyone I just sent a complaint to Safetynet credit after I had a chat with them in the phone and explained my situation and after a expenditure form done on the form they said I am left with -£458 after paying everything I have.
They said that they will freeze my interest and want me to pay £10/month for 3 months after this 3 months I should get in contact with them otherwise my account will go on default.
However I am not in arrears with them now they said even if I pay the £10/month I will fall into arrears as the minimum payment is £23,62.
I had my account with them for about an year and I used the whole balance every month, usually paid on I terest between £70-100 a month.
Even I was using full balance every mo th they kept on increasing my balance every 4 months.
Hopefully after sending them the complaint I will be able to get something or atleast they will write off my debt with them(£523)
They are not able to see my bank account or take any payments at their will anymore as I canceled all that.
Kind regards
Paul says
That’s where SNC don’t have a leg to stand on. They require access to your online. Banking and that can see exactly what state your finances are in, what you are spending and even what other loan company’s you are using. If they say they didn’t then that’s gross negligence on their part. Most people who use them are probably stuck in an overdraft as well which I was when using them for years and they still lent to me and offered credit increases. They will answer for it!
E says
I logged my complaint with My Jar on 01/02/20, I have not sent my bank statements however have received a settlement offer today of over £3,700!! I had done my sums and this is pretty much what I thought i was entitled to! I am so delighted and this will really help me break the PDL spiral! I would never have done this if it wasn’t for this site so cannot thank you enough!
Karl says
I sent an affordability to sunny, using the basic template nearly 3 weeks ago, is it worth sending a follow up email saying which loans I think shouldn’t have been given to me and how much I think I should get back?
Sara (Debt Camel) says
No, they won’t pay any attention, you just have to wait.
Joe says
Hi, I have emailed a couple of payday loans that I had with the template email. The only responses I have got so far is my downloadable data/loan agreements etc. Do I need to do anything or just wait? It doesn’t mention anything on the emails about ongoing investigation etc, just says along the lines of ‘thankyou for your data request, please find attached, etc’ that’s it. Thanks in advance for help.
Sara (Debt Camel) says
That’s normal. They have 8 weeks to reply to your complaint and you can’t speed them up.
Melissa says
I cannot stress enough for people to keep an eye on your spam folder. This morning, I was looking for a hobbycraft coupon I accidentally deleted and I noticed I had a reply from Safety Credit….
Would also like to note I’m pretty impressed by their response time! Even if gmail thought it was spam!!!
We are writing in response to your complaint received on the 5th February 2020. The basis of your complaint is that we should not have lent to you as you could not afford to repay.
Having investigated your claim fully it is our view that your complaint is valid.
In circumstances where the Financial Ombudsman Service finds in favour of the complainant they normally propose that a full redress of interest plus an 8% statutory interest repayment is made to the customer, with the principal outstanding balance being deducted from this amount.
As you do not have an outstanding balance this will leave an amount of £74.43 payable directly to you. Any adverse markers on your credit file in respect of this account will be removed.
Paul says
There times really do vary. I have been borrowing off them over a number of years and have had countless loans. Paid nearly 6k in interest in the last 15 months alone. I put my complaint in on jan 29th and they have told me I’ll have to wait the full 8 weeks for a decision. I’m hoping the fact they need the 8 weeks is because they have to check so many of my loans. Congrats though
Tania says
I got my reply today from 15 January. It’s not an amazing offer but better than nothing. I have way too much on my plate the next two months to go down the ombudsman route really.
Rach says
Hi, glad you got such a speedy reply, did you have many loans with them? Also did you get your interest paid back? I have just recently made a complaint to safety net credit (awaiting reply) and I have paid 3000 in interest over the last few years!
Jane Y says
Hi
How did this offer compare to the interest you had paid?
Thanks
Jane Y
Josh says
Hi there,
I had a redress offer from sunny which I wasn’t really happy with as it was only a refund of 25 of my loans when I had 50 in total but I accepted their offer as I was worried about administration as 2 complaints prior already fell into administration after offering me full redress so I was wondering if I can open a new case to claim for the other loans I had with sunny? Or once you accept an offer you can not go back?
Thanks
Josh
S Brown says
If your complaint was about 50 loans I think you can only complain once unless you are complaining for a different reason. I understand your fears re administration, worrying about the same re myjar but not heard they are in trouble but you just don’t know.
Josh says
Ok thanks for that, well I would have escalated it and be more like £5500 but I accepted £2900 as Piggybank offered £5000 and moneybox £1700 before they fell into administration just before Christmas so I did not want that again!!!
My jar I have a case with too and is referred to fos where the first adjudicator agreed with my claim. I will add was based a lot on gambling transactions, I thought it would hinder but it has helped my case.
MYJAR and still refusing and asked to be handed to the mbusman again for a final decision so hoping I get that sorted out before any administration that’s for sure but I have heard nothing of MYJAR collapsing. They should be doing better with so many competitors out the way.
S Brown says
I’ve been offered and accepted £2660 from myjar which will greatly help pay off some debts. Until it reaches my bank account I am wary of getting too excited but they say 10-15 working days for the transfer. Fingers crossed. Thanks again to Sara, as without these webpages I would not have even thought to go to complain.
Paul says
Hey had an offer of £3600 from Myjar on Tuesday, sent the form back straight away now have everything crossed it goes into the bank 😬
Jen says
Thank you tor this site Sara. You have helped so much.
At the end of last year, I had redresses from SNC, Sunny and MyJar using your template. They were very quick and efficient.
Mr Lender disagreed in July, so sent to FOS immediately. Adjudicator looked at it and said it should be upheld in December, Mr Lender disagreed and now in queue with Ombudsman, still hasn’t been assigned to anyone. The long wait is frustrating and just hoping they don’t go under before a decision is made.
Sarah says
Hi, could someone help me. I have put in redress claims with Wonga, My Jar, sunny and Uncle Buck. I have more to do! All from around the same dates. Wonga and My jar have upheld the complaints, I’ve not heard from sunny yet! Uncle buck have called me to say that as far as they are concerned the loans were affordable and as I paid 2 of them back early and they called me to confirm my income and expenditure they are not upholding my claim. They have offered £100 as good will.
My question is why are they offering good will payment If they have done nothing wrong! And also as I had other loans at that time should I provide them details of these and reject their good will? Thanks
Sara (Debt Camel) says
how large were the loans and wwhat were the gaps between repaying one and starting the next?
Sarah says
HI Sara, there were 4 loans totalling £1500, interest paid was £750. All 4 consecutive, either taken out the day the last one paid or couple of days later! Some were paid early so I could borrow more!
Thanks
Sara (Debt Camel) says
ok, have you repaid them all? how much interest did you pay on the last one?
Sarah says
Hi Sara, I paid £438 on last one and repaid them all in full.
Sara (Debt Camel) says
So you could go back to them and say you would be happy to settle for having the interest on the last loan repaid, as that is what you think FOS will say as there were no gaps between your loans.
But the reason they offered a goodwill gestture is because they hope you would agree to it AND it’s isn’t definite that FOS would say to refund the last loan. It’s pretty common with 4 loan cases but there is some level of risk that FOS would not uphold your complaint.
Hj says
Hello,
I complained to fernovo 22 days ago and I still haven’t had a response. Has anyone had any experiences with them ?
Sara (Debt Camel) says
It is unusual to get responses in under 8 weeks.
Mike_p says
They took the full 8 weeks to reject my complaint. I’ve had responses from other lenders at unusual times, 11:00 at night on the final day and luchtime on boxing day when the deadline was the 27th, which tends to suggest they write them in advance and just delay delivery.
Donna says
Hi I was wondering if anyone has been in similar situation to me. I had my complaint rejected by Sunny end of last year. Adjudicator picked up my case in January and gave me his decision early Feb. He was writing to Sunny and giving them two weeks to respond, the deadline being 21st Feb. That date has been and gone and I’ve had no update from my adjudicator, despite me emailing him twice to politely ask what is happening. Anyone else had this happen and should I just carry on waiting??
Alex says
Hi Sara,
I had put through two complaints to the FOS, one for Unclebuck and one for moneyboat. 2 loans for each lenders. Both loans take exactly on the same that dates. As for uncleck, the adjudicator upheld the case on my favour and moneybot against me. The adjudicator said that the reason was the fact that moneyboat did not do a full credit check and they could not see my financial situation and they are not forced by law… As for unclebuck they have request of r the final decision by the FOS, I personally do not agree about moneyboat adjudicator desicion and after speaking to her I told her that I was the FOS final decision….. Do you have any experience about moneyboat?
Sara (Debt Camel) says
How large were each of the loans with each lender?
Alex says
Unclebuck 600 and 400.
Moneyboat 600 and 1200.
400 and 1200 are outstanding and paying them with a DMP.
Sara (Debt Camel) says
Those Moneyboat loans were large, these one very large. I suggest you go back and argue that the loans were so large it is unfair of them not to have looked fully at your situation and that it would have been proportionate to have checked your credit record for the 600 loan and to have asked for bank statements or otherwise verified your expenses for the 1200 loan.
If the adjudicator won’t change their mind ask for your case to go to an Ombudsman.
Alex says
You have said exactly the same thing that I have told the adjudicator and she said that the reason for not uphelding on my favour was that Moneyboat has not done a full check as Unclebuck and this is not required by law. Moneyboat has replied to me that that were not able to see my full debt situation at that time because they did a check with Transunion and they didn’t see. I personally do not agree with the adjudicator s findings and asked for the FOS final response. She said that will be unlikely for the FOS to change outcome.
Sara (Debt Camel) says
Did your TU credit record show the other debts?
But regardless of whether it did, there should have been a more detailed examination of your situation by the 1200 loan. Definitely take this to an ombudsman.
“She said that will be unlikely for the FOS to change outcome.”
Adjudicators say that on every case. This is not a pointless thing for you to do, I can’t say you will win but it is a case that should be looked at further at the second stage.
Alex says
The loan was actually 1300.
She said that the fca does not require the lender to do in depth and exhausted checks on my credit file, It is not a requirement for this type of loans. Also by looking the moneyboat answer they have written that on the response. Moneyboat technically based the affordability without any checks on what in the application and that s all.
Sara (Debt Camel) says
The Ombudsman will take a different view. A lender has to make reasonable & proportionate checks. See https://www.financial-ombudsman.org.uk/businesses/complaints-deal/consumer-credit/unaffordable-lending for what FOS looks for. It is very possible that the Ombudsman may decide moneyboat did not make sufficient checks.
Marie says
Hi Sara
My question is a bit out there, but is it possible to complain to three and o2 and argue about affordability for a phone contract?
I’ve been in a payday loan cycle for over 5 years and when I could no longer borrow from loan companies, I took out two phone contracts each with three and o2 so I could sell the phones to pay off my debts and now I’m struggling to pay the monthly bills from them. I had defaulted on some of the payments for the first contract I took out with both, before they let me take out a second contract with them, would that support my case that it was obvious I had financial issues but they still approved the second contract anyway?
I know it was crazy and really irresponsible, but I was so desperate at the time, any advice would be much appreciated.
Thanks
Sara (Debt Camel) says
Do you have the paperwork for these contracts?
Marie says
Yes I do, thinking about it though – I can’t really claim back interest I’ve paid so not sure I have much of a case?
Sara (Debt Camel) says
Have a look at the paperwork, Does it say these are Consumer Credit Act agreements? What was the interest rate?
If you haven’t paid any interest BUT interest was added so it is now in the balance, winning an affordability complaint would get the interested deleted.
If there is no interest included, there is no point in this sort of complaint.
Marie says
Hi Sara
I took out a loan with loans2go for £250 last year, but I didn’t realise until after they sent the money, that it was an 18 month contract and would have to pay £1080 back to them.
It was really foolish to still go ahead with the loan, but I was desperate at the time. I’ve paid them back over £500, but the early settlement offer I have is for over £400. How can this be right?!
Am I likely to get a complaint upheld by an ombudsman when it was for just one loan and I only had to pay £57 a month back?
Thanks
Sara (Debt Camel) says
Yes! People are winning one loan complaints against L2G for these horrible loans – see this article about them: https://debtcamel.co.uk/worst-loan-in-britain/
Sarah Perring says
Good morning
Good news I hope for me I sent my details to FOS adjudicator after lending stream denied the claims
Yesterday e mail form FOS saying lending stream have upheld all 24 out of 30 loans and will be expecting fingers crossed a five figure sum
Now it’s just a waiting game anyone have any idea lending stream take to pay out please
Many thanks
Luucy says
I got paid on day 21 by Lending Stream.
Sarah Perring says
Perfect thank you
Can I ask if they emailed you at all before they sent the money?
Thank you
Luicy says
Hi Sarah
No they didn’t email me before , I just checked my account, the money had been paid in and an email had been sent to say what they had done 🙂
Paul says
does anyone have the complaints email address for Mr Lender please. not very forthcoming on their website.
Sara (Debt Camel) says
they are now being difficult and trying to stop people complaining by email You could use the form on their contact page – if you do, take a screen shot and then email it to yourself – that way you have a record of your complaint and when you sent it.
Or try customer.services@mrlender.co.uk – I am not sure if they have switched off all their email addresses yet. Put COMPLAINT as the subject.
Paul says
Thank you, ball is now rolling
RS says
I have been in contact with them this week and they emailed me. The email address was complaints@mrlender.com however when I received a letter in the post from them it said to contact them either by the ‘contact us’ form on their website or by telephone.
Rui says
Hi Sara,
Just got a reply back from myjar to my complaint.
They have not sent me a listing of all my loan info as requested and instead sent me a lengthy email requesting bank statements, payslips and any other information relating to my circumstances at the time of the loans.. they do mention they will still investigate without this..
At the time of the loans I was self employed so pay slips dont count here.. I must have taken 5/6 loans over the last 3/4 years using more then one bank account.. I would spend day and night with statements..
Should I just ask them to send the list of loans and leave the rest in their hands? How will this affect their decision? After all when lending the money they did not ask for payslips or bank statements..
Appreciate any advice.. thank you
Sara (Debt Camel) says
I suggest you reply that when they send you the details of your loans you will be in a better position to supply them with the relevant bank statements but you are self employed and have no payslips.
T Thomas says
Hi Sarah & Others,
I’ve just received my first and final response letter from Lending Stream with an offer so I am wondering whether to accept this or send to ombudsman.
I took out 8 loans in a 5 month period a few years ago: nov, dec, jan, feb, feb, march, march, march
£1450 total borrowed
Their offer around £200 (interest, fees, annual interest, minus tax)
They say all of my loans were affordable but have refunded me 2 of them because,
‘Although loans X and X were affordable, we have thought about the number of loans and the time that passed between each loan being opened. We can see that this might not have been a good idea for us to make these loans’.
All of my loans were taking over a 5 month period where I was applying for another loan just to repay the previous loan when I couldnt really afford to repay it with the vast interest amounts.
Is it worth me going to the ombudsman and how long might it take, judging from others, to get a result from them.
Im also concerned they could go bust similar to wonga.
Any advice would be appreciated,
Thanks
T
Sara (Debt Camel) says
Were the two loans they are offering to repay the last two loans?
Tania says
Out of interest, when did you submit your complaint? I did mine on 31 January. I paid them £1432 in interest over 12 loans in a similar period to you – and had several concurrent loans. I would not be happy to be offered only £200 back and likely would refer it on to the Ombudsman, personally.
T Thomas says
Hi Tania,
Middle of Jan and had my reply today. Same- I had concurrent loans.
I am in no rush for the money as I am a better position now thankfully, so I can wait.
But there is always the risk of the company going bust, especially in light of Wonga claimants now moving on to LS and others. I have no idea what sort of financial position LS are in- good or bad.
Regards,
T
T Thomas says
Hi *Sara,
Yes loans 7&8
Thankyou,
T
Sara (Debt Camel) says
so were these loans two of the smaller ones? Could you list the amunts of each loan in order.
T Thomas says
Hi Sara,
Thanks for your hasty reply,
Consecutive months:
nov 100
dec 400
jan 200
feb 200
feb 50
mar 200
mar 100
mar 200
Thanks,
T
Sara (Debt Camel) says
HAd the 400 loan been repaid by March? (Sorry, I do stop asking questions at some point!)
T Thomas says
Hi Sara,
Yes 400 loan repaid by middle of Jan, before the next loan I took out at end of Jan.
Just to add…i was granted both loans in Feburary before id even finished paying off my January loan. Then when I was granted my first March loan, this was only the day after id finished paying all my previous loans.
No problems with the questions, I know its difficult for you to make a judgement without all the details- I appreciate your advice.
Thanks,
T
Sara (Debt Camel) says
Well it’s not easy to say what FOS might decide. You were borrowing every month, but the amounts dropped after the second loan, so FOS may say it’s not clear you had a problem,.You may get loan 6 included in the refund. Loan 4 is possible but less likely.
T Thomas says
Hi Sara,
Thanks for your advice. Rather than a potentially lengthy ombudsman process & risk of LS going bust. I have decided to accept what they are offering and move on. To be honest I only put in the claim to LS opportunistically, after coming across your site, so any return feels like a bonus.
Many thanks for you kind help,
T
Kate says
I have had a little success – well hopefully I have. I complained to Capital One re their credit builder cards which has really high interest. They allowed me to take 2 cards over a couple of years. The first card was a relatively small amount and as I had several other “credit builder” cards and payday loans, I struggled and withdrew cash regularly which took me over my credit limit and therefore incurred huge amounts of interest as well as negatively impacting my credit file. They then gave me a 2nd card will starting limit of £750 which increased and i used this card the same way as the first…..was awful….used inheritance to get me out of the cycle.
I complained to Capital One and they of course rejected my complaint. Sent it to the FOS and the adjudicator sided with Capital One. I asked for it to be looked at by an Ombudsman and totally forgot about it until yesterday when i received a letter from FOS partially upholding my complaint. They are asking Capital One to refund all interest and charges from card 2 as well as 8% stat int and £100 for the way I have been treated – just goes to show you dont need to take no for an answer……just waiting to see if Capital One will agree and do as Ombudsman has said…..fingers crossed xx
Sara (Debt Camel) says
thanks for the update – that sounds promising!
Piggy says
Any ideas on H & T pawnbrokers, I was accepted for a £500 loan over 6 months last August online, the rate seemed reasonable so I was going to use this to consolidate other small debts. I had to go into the store to verify everything and after a wait I was given the money but over 24 months, not what I was expecting and didn’t realise the interest was more than the loan itself.
Andy says
Any one having any luck with satsuma mine is with the adjudicator still waiting for business file
Chris the Fist says
Hi Andy,
I have had a complaint in since September, Satsuma are massively behind. Take ages to do anything, however after my case got sent to Ombudsman queue, Satsuma finally replied last week agreeing with Adjudicator and i’m expecting my payment sent out by cheque today.
So I’d hang in there but expect a substantial wait
Andy says
Do you mind if I ask what the adjudicator put forward to satsuma for them to accept I had 15 loans constant over 3 years was just seeing roughly what to expect , mines been with the adjudicator since January cheers Chris
Chris the Fist says
Andy,
13 loans over about the same period, adjudicator thought loans 7-13 should not have been lent to me. I thought that maybe loans 5 and 6 should have been included but thats fine. It was in queue for ombudsman and to my suprise they eventually replied agreeing. Spoke to someone on the phone last week and they said a cheque will be sent out today. So lets see if that happens. Good Luck Andy
Andy says
I would of thought 5+6 would of been included cheers for the info mate and congrats 👍
Cj says
Sara does snc normally agree with adjudicator ?
Chris says
Adjudicator has just upheld loans 6-24 from Lending stream. I still owed money, and minus interest a payout of around £500 is expected once principle amounts outstanding are paid. It will also remove a CCJ (hopefully) and all adverse information on my credit report.
Hoping for LS to agree with adjudicator now!
Thanks Sara
Wendy says
Hi Sara ,I sent off quite a few emails about irresponsible lending with most of them sending an email back with the normal thanking me for there email and they will be looking into it,but wizz loan didn’t send anything do you think I should send it again or just wait till the 8 weeks are up?
Thank u for helping us all
Mike says
Has anyone successfully requested that a Pay Day Lender blocks future borrowing? Today is the first time I’m free of their loans in years. I just don’t want the temptation in future. Thanks.
Sara (Debt Camel) says
one thing you can do is sign up to Cifas protective registration. Annoyingly this costs £25 for 2 years… {nb not 325 – that was a typo!) https://www.cifas.org.uk/services/identity-protection/protective-registration.
This is meant for people who are worried about identity theft. the way it works is, if you apply for any credit (not just payday loans) the lender will see your Cifas flag and should contact you by letter to confirm that it really was you who applied for the loan. This delays you getting credit by a few days – often enough time for someone to change their mind and realise they don’t want that loan after all. But this doesn’t harm your credit score and shouldn’t stop you getting credit you do want, it just makes it all less instant.
Mike says
Thanks Sarah.
I would imagine that many people use Payday lenders to fund gambling. Being able to request a permanent block from a lender would surely be very useful.
Sara (Debt Camel) says
I agree. And you can send a lender an email specifically saying you have a gambling problem and you do not want them ti ever approve a loan in future.
But what if you apply to a different lender? That is where a general block such as CIFAS comes in. There is sone work going on that will let people add a request for no more loans to their credit records but fir now CIFAS us here, it works, and no one will realise you gave a gambling problem if you use it as it is used for identity theft.
Mike says
Yes, it a difficult issue. I’m quite sure many lenders would resist cutting off their lucrative repeat customers.
I will email any lenders and see if they respond.
chris says
£25 for two years?
Sara (Debt Camel) says
oops yes, just edited my comment, thanks.
Paul Murphy says
Yes. I asked Quidie & Quid Market to block any further borrowing. They agreed to block any further borrowing after 1 loan from either
Nick says
Out of curiosity has sunny ever agreed with the adjudicator or has everyone found they need to send on to the ombudsman? Thanks in advance
Dave S says
Hi Sara, I recently got screwed over by Wonga with a £230 payout from a 5K redress. I am currently paying pounds to pocket £260 a month for an outstanding loan. Knowing that they have gone into administration and that I won’t see my money back after the fat cats have had their cut I am very tempted to stop payments to P2P. My loans with them have been back to back so should be due something. It frustrates me knowing that I’m still being robbed and I want to stop payments but I’m worried about the legality of the payment contract if I stop payment. Can you help?
M says
Sunny agreed with the decision of the adjudicator in my complaint. I had 8 back to back loans over a period of 2 months. I would pay the loan off early and then re-borrow immediately. Final loan defaulted and sold to a 3rd party debt collector.
No compensation was due, however, all negative reporting and defaults (including third party default) removed from my credit report. Took just over 6 months from complaining to Sunny to credit report being updated.
Wilson Mateus says
Hi can you help me as i have loans with sunny as well.
Sara (Debt Camel) says
read the article above whoch explains how you can make a complaint if you think your loans were unaffordable.
Nats says
Hi,
Does anyone know who think finance are?
mdunlopgt2 says
I believe that is a previous name of Sunny – found an ASA judgement against them
https://www.asa.org.uk/rulings/think-finance-uk-ltd-a14-263077.html
N says
Mr Lender people, Is it worth trying to negotiate with them? They have offered a £20 Amazon gift card….
Lucie says
Hi Sara,
Just looking for some advice please.
I’ve currently got some outstanding PDL’s and quite frankly the repayments are crippling me. Can i put an affordability complaint in whilst i still owe money?
Also if i cancel the CPA will the loan not automatically default and go to a debt collector?
Thanks for all the help on this website.
Iain123 says
If you’ve had a payday loan refund please keep chasing them to remove these loans from your credit file. I received this email today from Elevate/Sunny regarding some loans they didn’t remove from my file.
Dear Mr …Thank you for your email. It appears the loans removed related to the original offer presented to you, however due to a later offer that was then accepted, loans 2-7 were also due to be removed from your credit file and this has not been completed in error. Please accept my apologies, I have sent an urgent request today and these should be removed by the end of the week, within 14 days at the very latest depending on the Credit Reference Agencies timescales. Again, I am extremely sorry for all the confusion and hope this is resolved for you as quickly as possible.
Akram says
Hi guys,
I had my 3rd success on Friday, this time with H&t. They said they did not uphold my complaint but offered me £1.3k as full and final settlement of my complaint. I worked I was due around £2k, so I accepted to save time with fos.
Thl came back to me on Friday as well and offered £100 as token of goodwill. I rejected the offer and asked if it was their final offer as if it was I’ll send to fos.
Louise says
Hi Akram,
Did it take you long to hear from H&T? I sent an email back at the start of February and have had no response at all.
Andy F says
Day 52 of 56 with Peachy and still no response. I have a feeling they will reject the claim for £900 plus interest on day 56 and ill be in it for the long haul with the FOS.
Anyone had any joy with peachy with any claims? If ao it would be interesting to know what timeframes and responses they gave.
JGR says
I received £1600 from Peachy, it did take almost all of the allocated 8 weeks for a response but I did not have to escalate to the FOS. They were the only company who agreed with my complaint on almost all loans, they disagreed with 3 loans but for the waiting time with FOS I took the money to close the issue. Guess it depends what they offer when you receive reply, good luck!
Mel says
They have just gone bust :(
Kat says
Hi I have had some success with the FOS and Cashfloat. The FOS have upheld my complaint and requested that Cashfloat respond by the 6th March. Can I email Cashfloat before then? If I have heard nothing by the 6th do I request that they make the redress payment or are they supposed to be contacting me to arrange this? Thank you!
JA says
Cashfloat have to first agree with your adjudicator first , if they don’t you’d have to go into a queue for an ombudsman to make the final decision.
If they do they will normally contact your adjudicator who will let you know the outcome
Kat says
Hi JA thank you for your reply. So I have to wait until the 6th? At which point do I contact the adjudicator or Cashfloat? Sorry I haven’t been at this point with the FOD yet.
JA says
If you’ve not heard from them by the 6th I’d call up the FOS and speak to your adjudicator for an update.
MnM says
The adjudicator ruled in my favour last month with Cashfloat for loans 4-6 but Cashfloat disagreed. Mines now in a queue for Ombudsman,
Lee says
Thanks Diddy.
I have sent across credit agreements early this morning as I was kindly given a deadline of today by the administrators ( not much time since Friday ) but they didn’t have to look at my case at all so fingers crossed!
The information I am struggling with is the payments I have made as they go back over 7 years and statements are no longer available from the bank.
What information did you need?
I’m hoping they can source all information from their end?
Regards
Lee
Diddy says
That’s great news Lee, the administrators are looking at it. They will be fairly quick in coming back to you. I only had some poorly photocopied statements and didn’t have any proof of the others but they accepted it and will be getting a full refund plus interest which is great.
You kept the credit agreements which is great (I didn’t) so hopefully this will be enough the administrators need and will keep my fingers crossed for you. Make sure you add 8% statutory interest to your claim, I did.
Good luck and hope you get a full refund, it’s just a waiting game now as payments I think are being paid at the end of the month.
Nats says
Hi, can anyone help with the various names “my jar” come up as on bank statements? I used them when they were “txt loan” and “my jar” but am struggling to find them on my old statments.
Thanks
Peter says
Hello I have had 24 loans from 2014 to now with lending stream I put a complaint in and got a final reponce there said they would be refunding me 7 loans a total of 1600 pounds I worked out I pay about 4000 in interest over all of the loans I looked at bank statements and I was overdrawn when some of the loans were issued but these loans havent been refunded is it worth taking to fos to look at thanks
JGR says
I took Lending Stream to FOS as they disagreed they had lent me any loans irresponsibly. They agreed with complaint at adjudicator level with e refund of just over £1K. It only took a couple of weeks from initial complaint sent to the FOS to Lending Stream agreeing with FOS. It depends on how much you need £1600 as you would probably get a lot more with FOS ruling but could take several weeks. Sunny complaints are taking a lot longer, months not weeks, but is a different department in the FOS who are looking at Lending stream.
Ross says
Good morning all,
I’ve had a redress claim rejected by sunny, considering it totals about a dozen loans and every one was rejected…I think they’re just deliberately playing hardball. Can anyone guide me on the procedure for escalating this to the ombudsman?
Leesharratt says
Morning. Having claim a lot of money back. I know that I have paid I lot of tax. The form looks complicated. Do I have to put every lender and work out home much tax i have paid?
Sara (Debt Camel) says
yes. You need to know for each tax year what refunds you received, whether any included 8% interest and whether tax is deducted. Without all these you cannot submit a claim for that tax year
Lee sharratt says
Thank u very much
Nats says
Hi Sara,
Is it too late to complain to the following?
Toothfairy
Capital Finance
Mini Credit
Thanks
Sara (Debt Camel) says
yes. See this page https://debtcamel.co.uk/payday-lender-email-addresses/
Paul says
Mr Lender complaints dept have just called me, I’ve asked them to call me later. Is this normal? Has anyone else had this?
Sara (Debt Camel) says
This seems to be becoming the new norm. If they make you an offer (“We will refund loans 9 and 11”) ask them to put it in writing to you as you prefer not to make decisions on the phone and say you want a complete list of your loans (Amount borrowed, date taken, date repaid, interest and charges added).
They used to be happy to negotiate. Recently the offers seem to be poor and there seems to be less room to get them to improve it. But wait and see what they say to you!
Paul says
HI Sara
so had a response from them. i took out the following 5 loans with them:
05/05/17 – 13/10/17 £500.00 (interest paid £352.80)
16/10/17 – 26/04/18 £600(interest paid £922.20)
08/07/18 – 20/06/19 £1000 (interest paid £714.60)
10/02/19 -18/07/19 £650 (Interest paid £634.57)
13/09/19 – 27/02.20 £400 (interest paid £369.72)
They have offered to refund the interest paid on loan 5 of £369.72, would i have be worth asking for the interest on loan 2 due to the fact i settled one and immediately borrowed again? or just accept offer as I’m not sure on how negotiable they are?
Thanks
Sara (Debt Camel) says
so loan 3 was still being repaid when you took loan 4?
paul says
no sorry looking at it, i settled that in full on the 25/01/19
Sara (Debt Camel) says
They aren’t likely to refund loan 2. If you took the case to FOS you may get loan 4 included. or you may not. It’s not a dreadful offer from Mr Lender, but if you want to try to negotiate (and they sometimes do!) you could ask for loan 4 to be included.
paul says
Thanks for the advice, tried to negotiate 4 but nothing doing ha ha. Accepted offer and added with myjar and wonga refunds its come to £4350.00 so thank you for this site and the hep it provides.
i feel lending stream maybe a longer battle ha
Beth says
Hi Sara
Please can you provide the link again to how to claim, tax back off redress claims?
Many thanks
Sara (Debt Camel) says
Here you go: https://debtcamel.co.uk/ppi-payday-refund-get-back-tax/