Did your payday loans cost so much when you repaid one you had to keep on borrowing?
You can get a refund of the interest you paid on unaffordable loans.
It’s easy to ask for a payday loan refund using the free template letters here. The letters work if your payday loans were repaid or you still owe money.
The comments below this article have thousands of stories of the refunds people have got using these letters. It is a great place to ask questions!
Contents
What are “unaffordable” loans?
Was a loan affordable just because you repaid it?
No! If paying a loan left you so broke you had to borrow again – from the same lender or a different one – it was unaffordable!
The regulator says:
“the borrower should be able to make the required repayments without undue difficulty, whilst continuing to meet other debt repayment obligations and reasonable regular outgoings.”
That means a payday loan is only affordable if you repaid it on time and you could still manage to pay your other bills and debts.
Payday loans are meant to solve a short-term problem. If you kept repaying one then getting another loan soon after, the lender should have stopped lending to you.
If the loan was small and it was the first loan or second loan from a lender, the lender may not have realised the loan was unaffordable for you. But it was irresponsible lending to just carry on giving you more loans.
Many lenders ignore obvious signs of problems such as your loans increasing in size, or borrowing again soon after repayment.
How much compensation can you get?
You don’t have to calculate this. Just ask for a refund from the lender and see what you are offered. This is simple and it works well.
The Financial Ombudsman has seen tens of thousands of payday loan affordability complaints.
A typical decision by the Ombudsman is that the payday lender should refund all the interest you paid interest after the third, fourth or fifth loan.
But if your first loan was large, or was rolled over several times you could get a refund from just one loan.
Which lenders can you get refunds from?
You can complain to lenders that are still in business, even if they are no longer lending. These include:
Lending Stream, Cash Converters, CashASAP, Drafty, Dot Dot, Fast Loan Uk, Fernovo, Fund Ourselves, Kabayan, LoanPig, Mr Lender, Moneyboat, MyKredit, My Finance Club, QuidMarket, Savvy, The Money Platform, WageMe, Wizzcash,
See this email list for payday lenders for a longer list and all the contact details to use.
If the lender has gone into administration, including CashForUNow, Piggybank, Ferratum, Oakam, Safetynet Credit, Tappily:
- make a claim to the administrators – there is normally a simple form for you to complete, see the lender’s website for details – but there will be a time limit for doing this.
- you may not get much cash back but this is very easy to do. A balance may be reduced or cleared even if there is no cash to distribute. And if you win the complaint any negative marks on your credit record will be removed.
It is probably too late to make claims to other lenders who gave up years ago, see this list.
For longer-term loans there are better template letters to use on other pages:
- doorstep lenders and guarantor lenders,
- Loans2Go – the worst loans in Britain!
- 118 Money, Likely Loans, Bamboo, car finance, bank loans and other long-term loans.
Do this before, before you send in a complaint
Doing these things now will make your life easier later.
Get a copy of your TransUnion statutory credit report and keep it. After complaints are started, sometimes loans are deleted and you may want the full report if you later have to go to the Ombudsman.
If you still owe money to the lender, read Will an affordability claim hurt my credit record, and other questions. These looks at your options for stopping paying, the effect on your credit record etc.
If the rest of your finances are difficult, look into a Debt Management Plan (DMP) where you make one affordable payment a month to StepChange. This gets you into a safe financial position as these affordability complaints can take a long time to go through at the Ombudsman. Winning a complaint then speeds up the DMP.
Unless you can afford to make this month’s payment without borrowing again, cancel the CPA to the lender at your bank. Otherwise the lender may take the money and you will be in a mess.
If your loan was sold to a debt collector you complain to the original lender. But also tell the debt collector that you are disputing the debt. It is a good idea to carry on making payments to the debt collector if they are affordable.
Start your complaint & get loan details
Find the lender’s email address for complaints from this list.
Put “AFFORDABILITY COMPLAINT” as the subject of your email:
You should never have given me these unaffordable loans. Paying you each month left me with too little money so I had to keep borrowing to get through the next month.
You should have realised from the number of times I borrowed that my debt problems were getting worse. It was not responsible to continue to lend to me. [Add more details eg how often you borrowed or rolled loans if you know them, how the amount borrowed generally went up etc]
[Include/change this if your credit record would have shown big problems:] My credit reports would have shown all my other debts and problems including late payments/defaults /CCJs/debt management.]
I am asking you to refund the interest and any charges I paid, plus statutory interest, and to delete any negative information from my credit record.
[delete this sentence if you know what all your loans were.] I know the difficulties your loans have caused me but I no longer have all the loan details. Please send me a list, showing for each loan when it was taken out, how much interest and charges you added, and what I repaid. This will enable me to assess any refund you offer me.
[delete this sentence if none of your loans were sold.]If a loan was later sold to a debt collector, please inform me of the date of sale and the name of the debt collector.
Some ways to improve this
Add any other points that help you describe what happened to you. You don’t need to list the loans – the lenders knows them.
Some examples:
- “I took out another loan with xxxx to pay you.”
- “Sometimes I borrowed to pay the rent and then had to top-up to get money for food.”
- if you weren’t treated fairly while you were borrowing or when you could not make a payment, add a bit about this.
You can attach bank statements if you like, This is a good idea as these show how unaffordable the loans were for you. If you have gambling showing, this helps your complaint, it doesn’t harm it.
I don’t know if many lenders actually read what you send them. I
it’s easy to make these complaints – you don’t need to calculate what refund you should get or quote laws.
Only one loan?
The template refers to multiple loans because that is what normally happens with payday lenders.
When you only had one loan and it was large, read Refunds from large loans and use the template there.
If you only had one loan and it was small, this is going to be a very difficult complaint to win. If you have borrowed once or twice from 5 leaders, that is much more difficult to win an affordability complaint than having 4 or 5 loans from two lenders.
Waiting for a reply from the lender
This email starts your affordability complaint.
They may send the list of loans first and later respond to your complaint. So don’t be surprised if you get sent info on the loans but nothing about your request for a refund.
When you get your loan information, you can send in more details about your complaint if you want. You don’t have to do this, your complaint has already begun and the lender has to reply.
The lender should reply to your complaint within 8 weeks from when you send the email, not when they acknowledge it. Make a note in your diary for 8 weeks time and chase the lender up if you don’t get a reply.
Don’t be surprised if you have to wait until the end of the 8 weeks to get response – this is common.
Send your bank statements or other information?
Some lenders ask you to send them a copy of your credit record, payslips or bank statements.
Credit record – the lender can check your credit record themselves if they want. But you should download a copy of your credit record asap as the Ombudsman will ask for it. Don’t put this off, the sooner you get a report downloaded, the further back it goes which is good.
Don’t send payslips – they won’t help an affordability complaint and the ombudsman never asks for them.
It is a good idea to send bank statements. But think twice about the cost of copying and postage if there are a lot. Some lenders seem to ignore them if you do send them.
Again this is a good point to get those bank statements even if you do not want to send them as they will help an Ombudsman claim a lot. You can get them going back at least 6 years even if the account has been closed.
Lender says No or makes a poor offer
If the lender rejects your complaint or offers you a small amount, don’t be depressed. You may still have a very good case!
It is easy and free to send your case to the Financial Ombudsman where many thousands of people have won their payday loan complaints, despite being rejected by the lender.
Give up?
Some lenders try to make your case sound bad when it isn’t. People have had large amounts refunded after a complete rejection!
Just ignore any of the following comments, they do not mean you have a weak case:
- they relied on your loan applications and you didn’t give accurate facts – see Lender says I lied for more about this;
- you repaid some loans early – this doesn’t prove the loans were affordable, just that you were trying to save interest;
- your borrowing didn’t go up every time – irrelevant, what matters is that you kept borrowing;
- you had a good enough credit score or they didn’t legally have to check your credit record – if you only had one or two small loans that is true. But if the loans were large or you kept borrowing, they should have looked more closely;
- your loans are over 6 years old – the Ombudsman will look at these even if the lender says they won’t!
A good enough case to go to the Ombudsman?
If you don’t know what to do, ask in the comments below this article. Accepting an offer settles your whole complaint – you can’t change your mind later.
Don’t worry that you will lose a small offer by going to the Ombudsman – this doesn’t happen.
Some points to think about:
- if you are offered a refund on only a few loans, don’t accept it if you think the lender should have realised a lot of the other loans were unaffordable;
- an offer to write off your current balance may sound convenient … but it may be very poor if you should get a refund as well;
- if getting defaults or late payments removed from your credit record is important to you, are you happy with what the lender is proposing to do? Don’t assume your credit record will be cleared if the lender didn’t mention this.
One or two loan cases are hard to win at the Ombudsman. It’s probably best to give up on one or two loan cases unless:
- the loan was large. Here is one single loan case that was won even though it was an installment loan and the borrower had a good income. And another single loan case for a loan of £1,000. You can win cases for smaller amounts if the repayment would have been a large amount of your income; or
- you still owe money.
Don’t delay too long – there is a 6-month time limit after a lender rejects your complaint to send the case to the ombudsman. When you aren’t sure, send the complaint to FOS. This is easy to do – let FOS make the decision.
How to send a complaint to FOS
Put in a separate complaint about each lender.
Don’t wait until all your lenders have replied before sending the first one to the Ombudsman!
FOS’s “complain online” option is easy and takes you through your complaint step by step.
You can just copy what you said in your complaint to the lender. You can add more details, for example, if you disagree with what the lender replied to you.
If some of your loans were over 6 years ago, tell the Ombudsman when and how you found out about these complaints. For example:
“I knew the loans were causing me difficulty in 2016, but I thought this was my fault for being bad with money. I didn’t find out that the lender should have checked the loans were affordable until June 2022 when my brother told me about these claims/I saw an advert from a claims company on Facebook/I read an article about these claims” – change this so it is right for your case!
Things to attach:
- the reply you have had from the lender.
- bank statements if you have them. Ideally from 3 months before your first loan until the last loan was repaid or you defaulted on it. This strengthens your case, showing how unaffordable the loans were. You can still get bank statements even if your account is closed – if you don’t have them, start the process of getting them now, don’t wait until FOS asks for them.
- a copy of your TransUnion Statutory credit report
- a copy of the credit agreements for the loans if you have them. If you don’t, don’t worry, FOS will get them from the lender.
What happens after you have sent a case to FOS
You will normally be contacted within a couple of weeks and asked for a copy of your credit record and your bank statements if you haven’t sent these. If you have sent these on one complaint, then when you complain about a different lender they will use the ones they already have.
After this initial contact, your case will wait for the lender to send FOS your case file and then wait to be picked up by an adjudicator who will make a decision on it.
If you are still making payments to the lender, tell the lender you want to reduce these to an affordable amount. This will make waiting for an Ombudsman decision much less stressful for you.
The Financial Ombudsman has a two-stage process. Most cases are settled by the first “adjudicator” stage but about 10% go to the second “Ombudsman” stage.
A few problem cases
Don’t ask for a refund:
- if you are bankrupt now or have been bankrupt in the past – any refund would go to the Official Receiver.
- if you are in an IVA, as refunds will go to your IVA firm not to you. If your IVA has finished the refund may still be sent to your old IVA firm.
- if you are in a DRO now, getting a refund may mean your DRO is cancelled!
More help
You can ask a question in the comments below – you may get a reply from someone who has been in your exact situation.
Don’t use a claims management company. They are expensive and often incompetent. It’s easy to do this yourself and you can ask questions below and get replies from other readers who have done this.
Card & catalogue affordability complaints
Can you get an overdraft refund?
Could a Debt Relief Order help you?
Ts says
I had a response from SNC at the end of the 8 weeks offering 3.5k which I’ve rejected. I’ve paid almost 7k in interest and their reasoning didn’t match the facts. Fingers crossed it was a good decision to reject and they don’t go bust!
Siobhan says
Both myself and my partner complained to safety net on the same day. He had a response and his balance written off with rest on interest paid back within a week. I ended up taking a personal loan to pay off safety net because the £350 interest was killing me. Still haven’t had a response off them.
James says
Sofia, Safety net were good with me but they were 1 of my smallest loans I paid them £700 in interest they cleared my outstanding balance of £600 & paid me £100 so got the whole lot back … satsuma owe me over £3,000 & won’t talk to the ombudsmen … safety net are quality compared
Mark says
Can anyone tell me if sunny are about to call it a day? I dont want to scaremonger but I have recently heard they could well be.
Sara (Debt Camel) says
Sunny’s US parent, Elevate, reports third-quarter results on November 4th.
Their second-quarter results in July said nothing in the figures about UK refund costs that I saw. In the earnings conference call (see https://seekingalpha.com/article/4278838-elevate-credit-inc-elvt-ceo-ken-rees-q2-2019-results-earnings-call-transcript, you will have to register) – often more interesting than the numbers – there was question about this:
Q The U.K., is there a point in time where you will give up and just jettison it like we have seen others in the market? How do we think about your decision-making there?
A from CEO As we stand today, the U.K., the core business actually is operating relatively well. The CACs are at all-time lows. Our losses are very stable. And actually Sunny just won an award for best lender under €2,500 voted on by consumers. But obviously, the big topic over there is the complaints and how the FASB and FCA are working to resolve some of that. From where we sit today, we actually see complaint volumes for the last quarter were slightly down.
The U.K. business for the first half of the year has been right at a breakeven. It’s forecasted to show profitability for the second half of the year, even at the current volumes that we are at right now from a complaint standpoint. But it’s really going to come down to an economics decision. Well, actually, the portfolio is generating good cash flow. But we can’t sit it out there forever without having the clarity. So we think over the next three to six months, we will get more clarity and make a decision on, is the common ground a viable business solution to make that work for us.
That is much the same as they have been saying for a while. Not particularly alarming.
Sunny will also gain from QQ going under. The demise of the market leader will mean there is more good quality business for other lenders. Sunny should therefore be able to increase their credit requirements so should get fewer defaults and higher profits.
My crystal ball is in for repair. We will have to wait and see.
Danny M says
Hi,
I’m considering a claim to Sunny, after logging on and checking my history with them (19 loans over 3 years, total loan amounts £4K, total repaid probably double that)? Surely this must be an example of irresponsible lending?
Holly says
Hi all I had a complaint for my jar 12 month installmant loan for £725 rejected from the adjudicator and I had 4/5 payday loans at the time I took the loan out , shall I send it to the ombudsman ?
Sara (Debt Camel) says
did you say the loan was to pay off the payday loans?
Holly says
Hi Sara I didn’t no
Sara (Debt Camel) says
In that case it may be worth taking to the Ombudsman level, you argument being theirs was a large loan over a year and Myjar should have carefully considered if you could have afforded it, which the other payday loans on your credit record would have suggested that you couldn’t.
Lee sharratt says
Good evening. So having received over 7k in refunds over the past Couple of years. I wanted to say how delighted I am with the fact that wage day, Wonga and quickquid are no more, and managed to get a refund from all. Which I’m delighted with. Also on a separate note. All these William Hill shops closing too. How brilliant, being an ex gambler
R7one says
Just had a reply from peachy/cash on go, they’ve asked for payslips and bank statements, do I have to provide these and if so do I have to provide all the information on them or can I just tell them I’ll send these to the FOS if needed?
Emily says
Hi, I have finally received news from an ombudsman today that they are upholding loans 4-7 from satsuma! I’m so happy! Please could you work out the 8% interest for me?
Loan 4- £1000 interest £246.37 4th September 2018
Loan 5- £100 interest £0.45 29th October 2018
Loan 6- £500 interest £2.09 6th November 2018
Loan 7- £270 interest £0 9th November 2018
Totalling £248.91 interest.
Thank you! X
Robert Higgs says
I sent various complaints on 28/08/2019. Some have come back and I have received compensation. Two however have not even acknowledged (I have also chased them once for a response). The 8 week period has passed without reply (These are Sunny and Quick Quid) What is the next step? Do I email demanding payment? or is there another route I must go?
Sara (Debt Camel) says
Sunny – phone them up and ask why they haven’t replied to your complaint.
QuickQuid – unfortunately they went into administration last week. See https://debtcamel.co.uk/quickquid-casheuronet-administration/ for what happens now.
John says
Can someone give me some advice please.
I am I real difficulty just now with repaying a Satsuma loan.
I initially took out a £400 loan in Feb this year. I have not missed a single payment.
I than started to fall behind with my credit cards, and catalogue payment and had a couple of other payday loans with Peachy and Lending Stream.
Satsuma offered me a £1300 loan in June this year. I took this, and cleared Peachy and Lending stream and also brought credit cards and catalogue up to date and cleared the other satsuma loan for £400.
I am now struggling big time to repay this each month and I have let credit cards and catalogue slip, basically sending me back to square 1, minus the other payday loans.
I do not want to stop paying this, but feel that I have no choice, in order to manage my other debts.
Does anyone know what my options are here? Are Satsuma likely to agree to a reduced payment plan, even though the debt hasn’t been defaulted?
Can I complain and send an affordability complaint?
Sara (Debt Camel) says
Yes you can send them an affordability complaint. Use the template letter above. Normally it is hard to win a “one loan complaint” but this is a big loan so send your complaint to the ombudsman at 8 weeks if Satsuma haven’t responded (they are VERY slow, don’t give them more time) or they have rejected you.
BUT it sounds to me as though this isn’t your only problem debt. I think you should talk to StepChnage about a debt management plan that could get the interest frozen on your cards and catalogues. That would give you a real chance of getting out of debt, not being just about managing until a bad month when things go wrong. See https://www.stepchange.org/how-we-help/debt-management-plan.aspx
KellyE says
Hi R7one
I complained to Peachy on 26th August, they asked me for payslips and bank statements. I did not provide these, I originally had 12 loans with Peachy, they came back to on 18th October upholding loans 6-12. I didn’t agree and requested they reconsider loans 4 & 5 at this point I sent bank statements only. Four days later they confirmed they would pay an additional £200 as goodwill gesture.
I’ve taken this as a win they’re total offer is just over £1200, I have a number of other complaints with FOS so the additional waiting time was not for me. Peachy have confirmed they will make the payment within two weeks, by 8th November. They’ve been extremely pleasant during this whole process. Good luck!
Char says
Hi all, I am really pleased to be getting a full refund for my piggy bank loan. The interest and 8% totals £515.00, which means a lot to me. I used the template and sent my complaint by email on 30th August. I recieved an email on 22nd October from piggy bank agreeing to settle my complaint in full. Thank you Sara for this site, it’s invaluable!
NA says
I have, what may seem to be, a stupid question. I’ve logged around 5 complaints through the FOS across various dates against different companies. I’ve now had a response asking for document evidence but i don’t know which claim ties together with which reference. Can you log in and track your complaint on the FOS site (I’ve looked and can’t find it) or is there any other way other than email them asking?
Iain123 says
Please keep detailed records, it’s easy to get wires crossed.
Mike_p says
I made a few complaints with them and they said that they kept one file containing all my bank statements and linked it to the various cases.
You will have to supply documentation for every complaint at some point, so you might as well send them everything now inlcuding bank statements for the entire period and say what is related to which complaint. That will get everything in the system and should avoid any delays later if they have to ask for anything.
Dean says
Hi all.
Sunny talk about payment will be made in line with final response letter, this information is a bit weak. Is the final response letter, the letter from the ombusman or a letter sunny send. May be stupid question but really not sure what is meant by this. Will really help people to get an idea of payout time scales.
Dean says
Scott.
Thank you for that information was exactly what i was asking. Thanks for the answer.
From dean
Ali says
I have a final descion from ombudsman level that doesn’t mention any timescale…I accepted and FOS emailed me to say they have passed on my acceptance and that Sunny should be in contact within 4-8 weeks and to let them know after that time if they haven’t paid me, no actual 28 days for me on any of my paperwork. I accepted 7th October and not heard a peep yet apart from an automated email.
Jack says
Has anyone received a response from Satsuma to an Adjudicator decision and how long did it take? Mine is about 4 weeks over the deadline now.
Deb says
Not really the best situation for everyone with QQ myself included BUT my complaint with Lending Stream has been picked up by the FOS within 7 days !! Now to see if I can get this complaint sorted before LS decide to quit the UK.
Holly says
I’m in the same situation at the moment today was their third extension to reply to adjudicators findings and morning again so far
Matt says
Hi Jack,
The adjudicator had given Satsuma until 5 September initially and they completely ignored this date. It was extended 3 or 4 times and they were given a final extension until last Friday, which “surprise” they ignored. The adjudicator has now emailed me saying that he has passed my complaint on to the Ombudsman now for consideration.
It is very frustrating indeed, but I am hopeful that the Ombudsman agrees with the Adjudicator, I just appreciate that it is going to take a lot longer now to be resolved. I find it disgraceful really that Satsuma simply ignore the adjudicator and hopefully this is taken into consideration when the Ombudsman looks at the complaint.
If any one has any ideas if there is anything I can do personally then I would be most grateful.
B says
Clearly the FOS hasn’t learnt their lesson from all these companies going bust! Why they still allow ‘extensions’ is beyond me.
I’m so pleased all my complaints were sorted before Payday lending claims shot through the roof! If I was dealing with the FOS now I would be extremely frustrated and beyond disappointed with what they are allowing these companies to get away with
Sara (Debt Camel) says
FOS allows extensions because it is generally a faster way of getting a mass of complaints resolved than pushing them all through to an Ombudsman level decision.
There are only 10% of the number of Ombudsman that there are adjudicators. An Ombudsman decision is more formal, it is legally binding, and it usually takes longer to produce than an adjudicator decision. It is NOT a rubber stamp of an adjudicator decision. So to push all of a lender’s cases though to an ombudsman level will result in enormous and very prolonged queues to get them decided – it is simply not a fast solution.
What is important is that the lender understands the basis the FOS makes decisions and accepts all the “obvious” ones at adjudicator level. It’s fine for the lender to not accept a “marginal” decision or one where they think the adjudicator has simply got it wrong in that particular case.
So where you see adjudicator says that discussions are going on with the lender, it is trying to achieve this understanding. And in many cases it works. eg there was a big log jam for lending Stream complaints 6 months ago, now that appears to have been sorted and lots of them are getting settled.
The other point is that where companies have gone bust, if FOS had pushed through more decisions more quickly, they would simply have gone bust sooner.
NB I don’t think Satsuma is in any financial trouble. Provident are either being difficult or have been woefully slow to staff their complaints department adequately, or both.
Turtle says
FOS adjudicator came back to me re Lending Stream complaint today. Not upheld.
I had 7 loans as below;
10/15 – 12/15
3/16 – 11/16
04/16 – 04/16
12/17 – 03/18
04/18 – 05/18
05/18 – 08/18
08/18 – outstanding
I’ve paid them around £2k In interest.
I have a history of extensive payday loans, living in overdrafts and credit card debt.
It’s like they adjudicator hasn’t even read my complaint or looked at my credit report.
Thoughts?
Myles says
Just take it to the ombudsman or call and speak to your adjudicator. It may have something to do with the gaps between some of your loans but if you were using other loans in between and using these loans to pay off other companies or debt then you should still have a case. I’d speak to them to understand why they rejected and you’ll probably find you can supply more documentation to prove your case.
Sara (Debt Camel) says
How large were each of these loans?
The third loan – you had it for less than a month?
Turtle says
10/15 – 12/15 £300
3/16 – 11/16 £800
04/16 – 04/16 £100
12/17 – 03/18 £1000
04/18 – 05/18 £400
05/18 – 08/18 £700
08/18 – outstanding £1050
Re loan 3, during loan 2 I was able to get an aditional small loan via the LS website. I was struggling and short of money so I took it.
FOS adjudicator said the gap between loan 3 and 4 was approx 1.5 years so loan 4 onwards should be considered a new lending relationship HOWEVER I have spotted a discrepancy in his assessment as loan 2 was actually repaid 7 months later than loan 3 so the gap is considerably shorter than the 1.5 years he has stated.
I also had a payment plans on loans 2 and 7. Surely LS knowing I struggled to pay loan 2 should have made more checks but instead decided to lend me 5 for loans for even more amounts!
I don’t see how the adjud has come to this decision.
Turtle says
Well the adjudicator still thinks LS acted responsible after I highlighted the discrepancy in his assessment and salient points.
Quite baffled by this decision tbh. I’ve asked this to be reviewed by an ombudsman obviously but I’ve lost some faith in the FOS.
In my view, an ombudsman (or anyone) studying my case will recognise the irresponsible actions of Lending Stream. Problem is by the time it gets looked at, will Lending Stream still be around.
ELle says
Wow I am so happy! Adjudicator rules in my favour for loans 5-42 with sunny!! Total of around £5000 in interest I paid. Does anyone know how to work out the 8% interest on top? The date I started paying was 20/6/2015 and adjudicator said 8% from then until the complaint is settled. So let’s say they agree by 13th November which is what they have been given until to respond. What will the 8% be on top?
Thanks guys!!
Deb says
Myles I was shocked when the email came there this morning as I thought I’d be waiting months, I have no clue why it was picked up so quick this is the first one I’ve taken to the FOS as Mr Lender were really good and paid out within 4 weeks of my complaint direct to them. QQ obviously have gone into administration and I was 2 weeks away from their decision before taking it to FOS. I have others outstanding with The Money shop scheme too. I hope yours gets picked up soon :)
Myles says
Thanks Deb. I’ll hopefully hear back soon. My last complaint was with QQ and was with FOS for a year but obviously I’ve missed out on that one now due to the recent news. Hopefully this one gets picked up soon. Good luck!
Ts says
I haven’t seen many comments regarding WizzCash here. I used them a year or so ago for a few loans, no where near as much as other loans I have or had complained about, but thought I’d complete the list of lenders I used and I made a complaint against them.
They replied within 3 days offering me a £1150 refund for 7/9 loans and after I accepted paid within 30 minutes. A great result and really good response from the lender.
Mike_p says
Has anyone had any experience getting a refund from CashASAP?
Diddy says
I had numerous loans with them and put in a complaint. They initially made a low offer, I went back to them with a counter offer expecting they would reject. A few emails back and forth and we came to an acceptable offer for us both (it was pretty close to my counter offer). Confirmed my bank details with them and it was paid out at 5pm that day. By far the best lender I dealt with.
Good luck, hope you get the same result.
sam says
Hey Sara
I sent my lending stream complaint to the FOS about 7/8 weeks ago and nothing back from them yet.
I know i should be paitent but is there any way i can chase or is there nothing till someone picks my case up?
Myles says
I’m in the same boat Sam, I called the other day to get a case reference number so that I could send through the documentation number and they were able to give me this but said it hadn’t yet been assigned. Someone else on here the other day said that they heard back within a week though so they do seem to just randomly pick cases which is frustrating.
James says
<ike, Yeah cashasap were decent to work with made me a lowish offer but then we agreed on a decent offer money paid in within 24 hours
Mike_p says
Thanks I’ll see how I get on. I’d complained to most lenders and and didn’t think I’d used them enough to complaim, but checking my account it turns out I actually used them 7 times.
Joe says
Has anyone got anything back from safety net credit.
Tony says
Hi Joe had £600 interest wiped off today with safetynet. stick with it it will come.
Steven says
Hi Sara
Got my final response from uncle buck have so say working in complaints and customer service it’s one of worst letters I have ever read. Basically saying I lied and also a paragraph saying that there cases very rarely get overturned by the FOS going to send it to the FOS. But the person dealing with my complaint wants to speak with me on the phone do you see any point in this as I know from my research they seldom change there mind?
Steve
Mike_p says
They are well known for being unpleasant to deal with, it seems to be their standard approach to try and intimidate you and dissuade you from taking the complaint further (which will cost them around £500 whtever the outcome is). They put this paragraph in the reply:
“If you choose to refer your complaint to the Financial Ombudsman Service and provide them with bank statements or other proof of outgoings at the time to support claims that your loans from us were not affordable and/or mis-sold, we may ask to have sight of these and will ask you to explain any discrepancies between the information supplied to us at the time of your applications.”
It took it to the FOS anyway and never heard any more from them. They also said that my complaint was “frivolous and vexatious” and appeared to be based on a template, even though their reply was itself clearly a template and the above paragraph was word for word identical to what someone else posted on here.
Elle says
Hi guys I am really confused don’t know if anyone can help. So on 30/10/19 adjudicator ruled in my favour for loans 5-37 with sunny. I have not heard anything from her or sunny yet but today I have had an alert to changes to my credit report and 6 of my sunny loans have been removed? Any idea what is going on? Sunny in their original offer to me before going to FOS offered me loans 37-43 not sure if this bears any relevance. adjudicator said she wasn’t even considering these in her report as they had already admitted they shouldn’t lend them but she agreed they shouldn’t have so she just left that one and worked on loans 1-37
Elle says
Sorry I meant the adjudicator worked on loans 1-36 as sunny accepted when I first complained to them that they shouldn’t have leant loan 37, 38, 39, 40, 41, 42 and 43. Initially I thought sunny must be removing the ones they had already offered me but that doesn’t add up anyway as they offered to refund me 7 and they have only removed 6 from my credit report
Sara (Debt Camel) says
It sounds as though this is just what Sunny originally offered. There hasn’t been time for Sunny to have considered the adjudicator decision and update your credit record because of that.
Joseph says
Said the same to me Steven. Don’t be phased, took them to FOS and upheld my complaint, being nasty isn’t going to work! Also, you only have to go onto ombudsman decisions to see that FOS ARE upholding a lot of Uncle Buck complaints, they’re delusional! Submit your complaint ASAP
Steven says
Thanks Joseph already sent it off this morning how many loans were in your chain? I checked the FOS have upheld 79 complaints against Uncle Buck this year so far.
Joseph says
Hi Steven, I only had 4! One of my smaller lenders in the past, ombudsman upheld loans 2-4. Good luck !
Chris says
Hi All
Firstly thank you to Sara for creating this, I’d had no idea on the right to complain until coming across this
I used the template 8 weeks ago and had the following success without needing to use FOS
Ferratum- £20 redress
Sunny- £1300 redress
UB- £400 redress
Wonga – £1800 redress (let’s wait and see what I actually get back)
For those who are still waiting, good luck & for those who have not yet submitted a complaint for affordability issues, what are you waiting for!
Joy says
If you’ve had a DRO, and some of these companies were included can you still make a claim?
So if used Sunny and Wonga in past and these were NOT in DRO can i claim?
If quick quid was can i?
Sara (Debt Camel) says
Sunny – yes, use template letter in article above
Wonga – no, the final date for claims to the Wonga administrators was the end of September
QuickQuid – yes but you will have to put in a claim to the administrators AND there may be a set off against the balance you owed them in the DRO
Lani G says
Hi all,
I’ve just started the process of submitting a complaint with Sunny, I hit a tough spell earlier this year and now I’ve managed to get out of it (thanks to friends and family) I have been going through statements and realised I’ve had 20 loans with Sunny – just this year – appx 3 or 4 per month, totalling about £3k.
I have paid off many of them early, but then re-borrowed quickly – I was gambling and then re-borrowing money from other lenders. Do you think I have a decent chance of getting something back?
Sara (Debt Camel) says
Not from Sunny directly, they don’t tend to make an offer to anyone who has been borrowing for less than a year. But yes if you send the case to the Ombudsman when sunny say No.
Also put complaints into any other payday lenders you have used now. Don’t try to do these sequentially, the process takes too long for that. Did you have any other high cost credit?
Lani G says
Hi,
Yes, I currently have an open safety net credit account, and open loans with money oat, Ferratum, Fernovo and Uploan.
Sara (Debt Camel) says
Have you left poor reviews on Trust Pilot? https://uk.trustpilot.com/review/sunny.co.uk
Have you told your adjuicator?
Ali says
The email reply after acceptance wasn’t from an adjudicator it was from the ombudsman decisions email address and it said they would help if it was over 8 weeks with no reply from Sunny so they won’t help yet. I will try trust pilot :-)
Iain123 says
Sunny/Elevate complaint??
Sunny’s parent company announce their quarterly results tonight at 10pm. A lot riding on this one, let’s hope they’re staying in the UK market so we can get our refunds!!
Lisa G says
Update for Satsuma: My adjudicator emailed me today to say my Satsuma complaint has been sent for an Ombudsman to review.
Satsuma had until 30/07 to respond. In early September they replied to the adjudicator to say they disagreed and gave additional points. The adjudicator reviewed these points and on 06/09 informed them that their decision remained the same and for them to respond.
As yet they haven’t responded so today it has been passed to an ombudsman.
Emily says
Hi Lisa, this is exactly what happened with me! It went into the ombudsman queue on the 30th August. Just had my decision from the ombudsman on the 28th October.
Fingers crossed it’s soon for you x
Kalvin says
I borrowed very frequently from them also whilst taking out amigo loans and various other payday loans.
From Sunny alone I took out:
100 on 28th Nov 18
50 24th Nov 18
100 20th Nov 18
500 5th Apr 18
250 4th Apr 18
100 5th Mar 18
100 2th Mar 18
100 14th Feb 18
100 7th Feb 18
150 23rd Jan 18
50 16th Dec 17
200 12th Dec 17
During the course of these loans I didnt lose my job or anything but I had been taking out more and more loans to pay off other payday loans and also to pay off these loans too.
Kalvin says
I should have also mentioned I still actually have 3x additional £100 loans taken out in Dec 18 and a £200 loan taken out in Nov 18 all of which are currently enrolled in a DMP with stepchange
Iain123 says
Twelve loans in a year is irresponsible lending so make a claim for a refund. Go through the archive here for help. Be honest, they’re at fault for lending to you.
Ali says
I don’t know if it was my call this morning or the trust pilot review…but I have received my first email from them with a refund calculation and asking for my bank details, I have sent them across and asked for a payment date so will update for anyone who is also waiting as soon as I hear more :-)
Ali says
UPDATE ALREADY….just logged into my bank and they have paid it in this afternoon :-) yey!!
Sara (Debt Camel) says
excellent!
Joe says
I put a complaint into safety net credit and owed them around 1100. They admitted it was wrong of them to give me money in the first place and already written account off and are giving me 152 into my bank account aswell
Only complained on Friday to them
Kevins says
Hi, that’s great news I also only complained on Friday, how long did it 5ake for them to get back too you?
Joe says
They got back to me today. They have proposed to shut account down ASAP and refund me 152. The remaining balance is around 1100 and they are removing it from credit file too.
Ts says
I complained to snc a few weeks back and they offered me 3.5k which I rejected. I added up that I paid 7k in interest to them whilst have many other payday loans, waiting for FOS to pick it up now
Eve says
I need a bit of advise from you.
I’m made a complain to Wizz Cash, they very quickly responded (within 2 days) offering interest of last loan, as a “good will gesture”.
Did one of you dealt with this company? Any opinions about it?
Sara (Debt Camel) says
how many loans did you have from them?
Eve says
4 in total, but if they would do a credit check, they would pick up I was in massive debt with a lots of creditors.
Sara (Debt Camel) says
So getting a refund on the last loan is probably what you would get from going to the Ombudsman. Unless the loans were obviously very large compared to your salary?
Can says
Hi
I have been struggling with debt for many years now. All started when I was a trainee teacher (6 years ago) and getting frequent payday loans. Most were to pay other loans. Iv been taking payday loans up to the last 2 months and just had enough.
Iv came across this page and I feel like a massive weight has lifted off shoulders, even though I’m just beginning my process. I have had many defaults and a CCJ (cash float). I have looked at all my previous loans and found a total of 12 companies I have borrowed. And that’s not counting Wonga and QQ.
I sent the template letter to all of these companies and most have got back. Safety net credit was first to reply within days and offered me a refund of £68 which I jumped at the chance and they said they would clear any negative reports on my file.
I have had a reply from wizz cash saying their final decision was they said I could afford the loan at the time and they wouldn’t change their mind. This loan was only a small loan of 400 which I have paid about 200 back but because of late penalty fees and charges, my balance still stands at 365, which I am struggling to pay.
Can anyone please help me. Do I contact FOS or is this claim too small because it was only one loan.
Many thanks in advance
Sara (Debt Camel) says
I don’t think it’s worth taking a one loan case to FOS if it was small unless it was rolled several times.
I suggest you talk to StepChange about a debt management plan for all your current payday loan, credit card, overdrafts etc. https://www.stepchange.org/how-we-help/debt-management-plan.aspx
This should get interest and charges frozen and give you a chance to really start repay the debt, not just the interest. If you get more payday refunds, they will help clear the debt even faster. But getting all your debt onto a safe footing will let you take complaints to FOS without grabbing if you are made a poor offer.
Amy says
Just an update to recent post re last of my complaints i hadn’t actioned as didn’t think would be worthwhile.
Uncle Buck only 3 loans but 1st £300 rolled over four times then x2 £650, paid just short of £1000 back. They have partially upheld and agreed to refund the last loan interest + 8% so £306.73. I could maybe question the second also as response acknowledges the roll overs but feels the facility helped make sure i could pay a more affordable amount and hence not be in financial difficulty which sadly was not the case, anyhow at this stage am thinking about just cutting
Unfortunately Mr Lender have not agreed (£450 rolled over twice then £700, about £1000 paid back), nor Savvy which was Lightning Loan 12 month instalment who were quite firm re their checks and affordability having even factoring in the other debt repayments from my credit file i hadn’t disclosed!
Not sure at this stage about having the energy to pursue but at least some good outcome for the smaller loans and would also recommend the guarantor route too as happily a good result. That just leaves Sunny waiting in queue for Ombudsman and thankfully everything else settled or in hands of administrators.
Sara (Debt Camel) says
You could go back to UB and say you would be happy to accept if they include loan 2 in the offer as that is what FOS is likely to decide because the first loan was rolled 4 tines and the second loan was so much bigger. (NB I am assuming that there wasn’t a big gap between repaying loan 1 and taking loan 2).
It up to you if you would rather have 306 now than face a prolonged argument to get twice that back via FOS.
Ditto Mr Lender. Ask for a refund in the last loan to settle the complaint. Here the first was rolled less but the amounts were much bigger. Here ther is no downside to going to FOS. It’s just an email. You know how this works…
Iain123 says
Sunny update.
The US parent company has just reported and I think it’s good news. One snippet I read about Sunny is “… remains profitable despite lack of regulatory clarity”. They also made changes to senior UK management.
So, some breathing space if you have pending complaints.
http://investors.elevate.com/presentations-and-events
Sara (Debt Camel) says
Yes, Elevate made that the point that Sunny is profitable at the moment. Less competition from QQ going under will make it more profitable. They seemed to be talking of the uncertainty around UK complaints as something to be resolved before they ramp up lending in the UK.
Stuart says
Can anyone help with the following? I have complained to Lending stream and they have sent the following:
Further to the complaint registered by you, please share any additional information which was not provided at the time of applying for loans with Lending Stream. Please send these details by replying to this email, at the earliest but within the next two weeks.
Eve says
I’ve got the same response. Replied, that they have to consider my complaint on the basis of what you knew about me at the time were I was taking the loans out.
Their replay :
We write in regards to your previous correspondence. We understand that you are concerned about the affordability of loans offered and we acknowledge the receipt of relevant information, however, we would like to inform you that we are in midst of reviewing your concern raised and would get back to you with our findings within the stipulated time frame of 56 days.
So a lovely template.
Marie says
Hi Sara
I made a complaint a few weeks ago to the ombudsman about Uncle Buck. I took out around 6 loans with them, and the last four were within a month or so of each other and substantially more than I’d previously borrowed.
The adjudicator has just got in touch with me for more details
Kelly says
Hi, I raised a complaint using the template letter above, and asked for a refund with Lending Stream.
They have emailed me back totally disregarding my refund request, but they have sent all the information I asked for. What do I do now?
Mike_p says
Rejection is the standard response from Lending Stream, they always make things as difficult as they can. If you had more than a few loans then send it to the FOS.
They rejected my complaint outright but I got back over £1400 after going to the FOS.
Kerry says
Has anybody made a complaint to minicredit? I was suprised to see on the resolver website that I could make an affordability complaint still so I sent one through that site. The 8 weeks are now up and I’ve not heard anything. Is it worth sending to the FOS and if not, where would the messages from resolver being sent to?
Thanks.
Sara (Debt Camel) says
They went bust years ago. Resolver shouldn’t be listing that page.
Ray says
On 30/10/19, I sent an email of complaint to Uncle Buck, asking for refund of interest and any charges and also asking for details of the loans.
I got a reply from them 4/11/19 detailing the loans as follows
23/12/14 Payday loan £100 interest £34.90 Repaid
30/01/15 Instalment loan £300 interest £150.69 Repaid
30/04/15 Instalment loan £300 interest £152.34 Repaid
31/07/15 Instalment loan £500 Debt sold to Asset Collections for £1000
Asset Collections gott a CCJ and I’m paying it off and will soon be finished with them.
Uncle Buck’s reply email just said “Here is a statement of accounts, as requested. Please do not hesitate to contact us if you require any further assistance.”
Does this mean I have no chance of reclaiming any interest, as they just seem to have ignored that part of my email?
Sara (Debt Camel) says
Just reply thanks for the loan information you look forward to receiving their reply to your affordability complaint. You could leave it at that or if you want to propose a compromise, you could add that looking at the list of your loans, you will be happy for an agrrement to refund the last loan, including removing the CCJ which has been added to your credit record by the debt collector.
Richard says
Hey sara,just a quick question! I sent my complaint of to sunny 6 wks ago,they replied asking if i had any evidence so ive sent them plenty but more importantly a screen shot of my affordability questionarre from 2014 before the loans were taken out saying i earned 1625 a month and had NO OTHER EXPENSES,rent,outgoings etc are all empty with 0 but they still gave me lots of loans,my question is that irresponsible lending right there?? It seems with that evidence they dont have a leg to stand on,whats your thoughts! Thanks
Sara (Debt Camel) says
Of course they should have stopped and asked for proper information about your expenses. It will be interesting to see how they respond to your complaint… can you come back and say?
Richard white says
Yes,i did think that considering im applying from my address not a tent! Of course! Thanks
Danny Davis says
Elle, I rejected an offer from Sunny 2 months ago for loans 39-49 (£2,100) and to wipe the £400 I still had outstanding.
When I rejected they immediately wiped the £400 and closed the account, these 10 loans are now coming off my next Credit Report, I think whatever the FOS decide, Sunny agree those 10 loans shouldn’t have been issued so are removing them anyway.
April says
Does anyone have any experience with 247 Moneybox?
Today is 8 weeks since I complained about irresponsoble lending. Do they usually take alot longer to respond? How long should I wait before sending it on to the FOS
Thanks
steven says
Hi April
I got my final reponse the day after the 8 week deadline they made a pretty fair offer and which i accepted the money was in my bank within 7 days.
Steve
Bob says
Hi Sarah, just been going through my Drafty account. Is it worth trying to make a deal with these? I’ve basically paid £3520 in interest and my outstanding balance is £3400. Is it worth asking to use the interest I’ve paid to pay the balance? If the fos add the 8% it will be a lot more for Drafty to pay so this way could save them money.
Sara (Debt Camel) says
It’s clearly worth a complaint if you think the repayments are unaffordable. they are owned by lending Stream who don’t usually negotiate, but good luck! And send to FOS if Drafty refuse.
Nicki says
Have recently made claims to 4 x lenders. Sunny, Lending Stream, MyJar & Avant Credit. (Only just made the LS one so only had initial response so far).
The others have been very polite in their full acknowledgements, & I would say that the best (so far) appears to be MyJar who have stated that their response target is 4 weeks (but up to 8) & in fact when I suggested a ‘token’ monthly payment while the complaints are considered, told me that I don’t need to pay anything until the complaint is concluded! I assume that includes while with the FSA/ Ombudsman if that proves necessary?
Mike_p says
MyJar were good with me too (other than lending irresponsibly in the first place). When I first made the complaint they automatically put me on a payment plan that wasn’t due to start for 4 months so they’d have time to investigate the complaint. When they rejected it and I escalated it to the FOS they extended the payment plan by another four months so the FOS could investigate. The adjudicator found in my favour and I had payment from MyJar two days after emailing the adjudicator to say I accepted the offer. I had a couple of queries during the process and MyJar replied to my emails in a few hours.
Lending Stream on the other hand are absolutely appaling and drag out, frustrate and delay everything and much as they possibly can. My adjudicator emailed them a few times to chase them up and they just ignored her. I sent them at least 5 messages to check what was going on and they ignored every single one. They paid out in the end but right at the very end of the 28 days they were allowed.
Amy says
I made an affordability complaint to Sunny and they have replied today saying they partially accept my complaint and are willing to lay back.the interest plus 8% on my 9th and 10th loan. They said on the email the interest for both loans was a total of £511. However upon checking the interest on loans 9 and 10 it was in fact £865. I have replied with my bank details saying I accept their offer of interest on loans 9 and 10 but could they check the calculation is right. I also gave them my bank details. Because I queried the interest calculation am I likely to wait another 8 weeks? Or will they still pay me in the agreed 30 day timescale?
Sara (Debt Camel) says
They don’t get 8 more weeks because you have queried this. Ask what is happening if you don’t hear back within a week.
Myles says
Hi Sara,
Do bigger cases take longer to get picked up at the FOS? I repaid nearly over £7k in interest to Sunny and haven’t yet heard anything from FOS other than they’ve received my documentation (I had to phone to get a reference number for the complaint to send in more documents). I’ve seen other cases on here get picked up before mine that were submitted a month after which I don’t understand.
I know you might not know but I’m curious if you have any info on how they assign/pick up cases like if they work through smaller cases first and leave the bigger or more complex ones to linger.
Sara (Debt Camel) says
It’s not by size! Often the larger cases are easier than the small ones.
Gemma says
Hi,
Do you know if I can send these template letters when I still unfortunately owe them money?
I have used them in the past for years so I want to claim a refund on past loans and also stop current loans with them that I have already paid back amount borrowed on most. Thank you!
Sara (Debt Camel) says
Who is the lender?
Yes you can make an affordability complaint when you are still repaying the last loan. If you can’t afford to make the repayments without borrowing again, you need to get out of this cycle by complaining AND asking for a payment arrangement so you only pay an amount you can afford.
Gemma says
Thank you. Multiple lenders unfortunately…safety net credit, mr lender, my jar…peachy.
Just paid off lending stream.
I also have one with every day loans. Took a loan for £1500 and paying £3000 back. Paid £1600 so far.
Just to confirm I can make a affordability complaint for previous loans and then arrange a payment plan for current loans. If I have already paid back amount borrowed, can I write off the interest? Thank you again.
Sara (Debt Camel) says
For all those lenders use the template letter above except Everyday loans, where there is a different one over here: https://debtcamel.co.uk/refunds-large-high-cost-loans/
“I can make a affordability complaint for previous loans and then arrange a payment plan for current loans”.
No, sorry, I wasn’t clear. You make an affordability complaint for ALL the loans from that lender, including the outstanding one. And also ask for a payment arrangement for the current loan.
“If I have already paid back amount borrowed, can I write off the interest?”
If you win the complaint, the interest is removed from the outstanding loan, so if you have already paid more than the amount you borrowed, the loan will be cleared and you will get a refund of the interest you have paid.
Also if you win a complaint any negative markes on your credit record will be removed.
Good luck! And come back if you aren’t sure about any replies you get.
James G says
Hi, how long are financial ombudsman claims taking roughly now – I see some people have been waiting almost a year for claims to be investigated and decisions made – is this normal?
Sara (Debt Camel) says
Things seem to be speeding up. Partly because FOS has been getting more staff trained up and partly because it has recently lost well over 10,000 open cases because of QuickQuid and the Money Shop going under. Some people have reported getting FOS decisions in a few months. But it seems quite dependent on why the lender is and the nature of your case.
Stephen says
For anyone interested, I raised an unaffordable lending complaint with Sunny on 25/03/18. Received a reply on 16/05/18 upholding Loan 1 (I had a total of 48 loans).
Took the case to the FOS on 30/05/18, was assigned an adjudicator 30/05/19 (exactly 1 year later!), adjudicator agreed with me on 31/05/19 and recommended Sunny refund loans 6-48 with 8% interest. Sunny took ages with their replies to the adjudicator and it was passed to an Ombudsman on 31/07/19.
Sunny replied to the adjudicator 01/08/19 disagreeing with adjudicator but offering to refund loans 26-47, which I declined so awaited an ombudsman decision.
Receive a final outcome from an ombudsman on 17/10/19 (via a letter to my home address) agreeing with the adjudicator – Sunny must refund loans 6-48. I accepted the decision on the same day and sent Sunny my bank details. Now I’m just waiting for the money to be deposit to my bank.
So overall, a very lengthy process (19 months since original complaint) but entirely worth the wait.
Jonny says
I had my complaint sent to an ombudsman after sunny declined the adjudicators decisions on the 6th August so hopefully my decision won’t be too far away based on the timescales you have said, they are very similar to my whole process as well! Congratulations on your refund!
Steven says
Hi Sarah
I got a final reponse from Myjar today they rejected mebt then sent in my credit report. I had a 7 loan chain unbroken the first 5 where for £200 and then 2 at £800 the final loan still has a balance of £700 as it’s been suspended while my complaint was investigated. They have refund all the interest plus the 8% a refund of £904.32 they have then minused off the £700.00 leaving we me with £204.32.
My question is can they do that as I work in PPI for Barclays and we have not been allowed to offset loans for a couple of years after the FOS ruling.
Thanks
Steve
Steven says
Hi Shaun I sent mine to them on the 30/09/2019 then a further letter about 5 weeks after they had rejected my initial complaint.
Sara (Debt Camel) says
yes they can offset, it is normal.
BUT the numbers sound odd if the balance on the last loan is only £700…
Can you add up the interest you have paid on loans 1-6 (i think those are all being refunded?) ?
Then the last loan… you have borrowed £800, how large are the payments you have made to it? Ignore if these are labelled as interest or no, just what is the total paid to the loan?
Steven says
Yes they have refunded all the of the interest i paid Sarah as they said they could see the amount of loans i had when the chain i started with them.
Badreddine says
Hi Sara, just wanted to let you k is that after UB initially rejected my complaint, I told them I disagreed with their decision and would be taking the complaint to FOS, they negotiated a settlement with me which although probably is much lower than what I could have received if my complaint had gone to FOS, I accepted it as it seems most of these companies are going under now due to the volume of complaints so I didn’t want to take a chance and lose that money.
LS complaint has now gone to FOS.
Sunny have made an offer and am waiting for payment which apparently I woo get within 30 days, does anyone know how quickly they pay after making an offer?
Thank you again Sara for all your help and for everything you continue to do for all the people who were trapped in the pay loan shambles.
Stu says
Finally got paid today regarding my complaint against MyKredit. £639 in my account and that was 30 days after ombudsman made final decision on case! All in it roughly took 14 months In total going through adjudicator and ombudsman and the ombudsman found in my favour on all loans after adjudicator only said 4 out of 7 were unaffordable. Worth it in the end so hang in there guys!! I also had to give them a gentle nudge to settle after the 29th day mark!