A reader asked what she should do as her reasonable Full & Final settlement offer had been rejected.
It’s going to seem obvious, but the creditor rejected the offer because it didn’t seem reasonable to them.
You may think “I paid off the amount I borrowed ages ago, their interest is too high” or “They probably bought this debt for pennies, so they should be happy to accept 20%” but that’s not the way your creditors think. They are running a business which means they want to get the most money that they can from you.
When your F&F has been refused, you need to look at your offer through the eyes of your creditor and think why they would have rejected it.
You can use that to decide what to do next.
Contents
Why was it rejected?
Your creditor thinks you can pay more each month
You may know you can’t but you have to prove this, not just say it.
Do enclose an Income & Expenditure statement with a settlement offer, then the creditor can see your full situation. This calculator has an option to download a version to send to your creditors. It also converts things from weekly or annual to monthly and suggests some expenses you may forget about as you don’t pay them every month.
If your health is poor, think about enclosing some information about this – say a copy of a hospital appointment. It’s all evidence about your situation.
If your only income is from benefits, enclose a letter about your Universal Credit, disability benefit or Pension Credit to prove this.
Also mention any priority debts such as energy bills, council tax or rent. But really if you have any priority debts you should be using any spare money you have to clear those, your non priority debts can wait.
It’s too soon for this offer
If you have just lost your job, you may know that you won’t be able to find another one at the same money and your situation is just going to get worse. But creditors will rarely accept F&F offers before you have defaulted on your debts.
When you have only missed a few payments they are unlikely to accept a low F&F. Here is a reader asking about his case, and my reply.
In this situation, the best thing is usually to set up a Debt Management Plan(DMP) or make £1 a month token payments. You can then revisit the idea of making a settlement offer in a year or two.
At that point your creditor will have realised that you were serious and that you really do have difficulties.
The debt is still with the original lender
This is a variation on “it’s too soon”. A debt collector that has purchased your debt will not have paid much for it. So they are MUCH more likely to accept a F&F offer than the original lender.
Here you normally just have to carry on with the low monthly payments (or set up a payment arrangement if you haven’t yet done this.)
People often hate the idea of their debt being sold to a debt collector, but it’s often a good thing. The sooner the debt is defaulted and then sold to a debt collector, the sooner a F&F may be accepted.
It’s not high enough
This partly depends on how long you have been making no or reduced payments. The longer the time, the more likely your creditors are to accept a low offer.
How large are your monthly payments? If the full debt will be repaid in 3 or 4 years, then your creditor isn’t likely to accept a 20% F&F.
When the debt is secured on your house, a creditor is unlikely to accept a low offer.
One option here is to make a larger offer to one or two creditors. So if all your creditors refuse a 30% offer, then you could consider offering a couple of them 50%. Clearing some debts will mean you can repay the rest faster.
It’s not clear where the money is coming from
If the money for the F&F offer is coming from a “one-off” source – perhaps you have had an affordability refund or redundancy pay or a bonus – then explain this. Then your creditor will realise they may as well accept as there isn’t going to be any more on offer.
When the money is a gift, explain this. For example, “I am being offered this money by my brother if I can use it to settle this debt”.
NB Using redundancy pay to clear debts may not be a good idea, see 4 steps to take if you lose your job. Think about delaying your settlement offer until you have found a new job.
They know you have assets
Your bank may know a lot about your finances. And another creditor may have looked in some detail and know you own a house with equity. That doesn’t mean they will never accept a F&F, but it is unlikely that they will accept a really low one.
It is rare for a creditor to accept a partial settlement on a secured loan. Even if you have negative equity, many secured lenders or creditors who have got a charge on your house will reject an offer.
What should you do now?
How can you get the F&F accepted?
Your settlement options come down to some combination of:
- repeating your offer with more information about your situation and/or where the money for the offer is coming from;
- offering more to a few creditors rather than a little bit to a lot of creditors; or
- waiting a while then repeating your offer. Especially if the debt hasn’t yet been sold to a debt collector.
You may have wanted to get this debt settled, but it’s a bad mistake to offer more if it’s not affordable.
Don’t ever borrow money and pay interest to make a settlement offer. You may think 50% off is great, but if you take on a new loan it’s probably going to be at high interest because of your current debt problems… Repaying a defaulted debt will NOT improve your credit score. And most defaulted debts have interest frozen. So don’t turn an old problem into a new one.
Even if you can borrow the money from family at 0% interest, think about your other options first.
Other possibilities – may be better!
If this is a loan, credit card or catalogue, think about asking the creditor to produce the CCA agreement for the debt. This is MUCH more likely to work if the debt has been sold to a debt collector. Sold more than once – even more likely. Very old – even more likely.
Was the original debt unaffordable? See the article for the type of debt for an explanation.
Here your complaint goes to the original creditor and they will then sort out the debt with the debt collector if it has been sold. If you win an affordability complaint, either directly with the lender or at the Financial Ombudsman (many lenders reject good complaints!) the default will be removed from your credit record too.
If you have been making very low payments for years and that won’t change, because of your age or health, it may be better to ask for a write-off.
You may qualify for a Debt Relief Order which would clear this debt and other problems such as arrears on bills. Talk to a debt adviser about this.
Steps to avoid having a prepayment meter
When can you get a default deleted?
How much will my score change if…
David says
Hello,
I am currently in the process of negotiating a F&F settlement on a group of loans I currently have (no payments missed yet but I am out of work and about to miss my next payment). I have two questions;
1) Does the magnitude of the settlement or of the loan size impact your credit score (e.g. settling 25% vs 50% of the loans, also is there a difference in writing down 20k vs say 40k of a loan)
2)I worked in Finance and hope to get back into finance, will future employers be able to see this on my credit report? If so what will they see?
Thanks in advance!
Sara (Debt Camel) says
Hi David, I think you may be being a bit premature with this. Your creditors are very unlikely to accept a full & final settlement if you haven’t yet missed a payment. See https://debtcamel.co.uk/full-final-settlement-rejected/
David says
Ok thank you I’ll ask my advisor about this.
Regarding impact on credit scores above, is there a varying not impact?
Sara (Debt Camel) says
AFAIK your creditors cant see what your final settlement payment was, they just see the balance is now zero and the debt is marked as partially settled/partially satisfied.
Shoaib says
Hi Sara, reading your comments to individuals’ specific issues have helped me a lot in managing my own debt situation. I have a question about full and final offers:
– I entered into a DMP in Jan 2012 with seven of my creditors, with defaults registered by each of these creditors or or around June 2012. I understand the defaults will disappear on or around June 2018, being six years from the date of default. I still owe £30k to my creditors and therefore have a long way to go to complete DMP as I currently pay only £100 a month. I am also slowly saving some money each month to be able to make a F&F payment to each of my creditor some time in the future. Could you please advise me whether I should make F&F offer either before June 2018 or after ie does it make any difference to my credit file when I reach a F&F settlement with my creditors?
Sara (Debt Camel) says
It doesn’t make any difference when you make these offers. To the creditor it is irrelevant if they are on your credit record or not – the debt will never be statute barred as you are making payments. For you, if the offer is before the 6 year point, they will still drop off your credit record at 6 years; and if it is after, they will not reappear.
I hope you have considered alternatives such as insolvency, because these long term DMPs looking for partial settlements may not work well if a creditor goes for a CCJ.
Helen says
Debt camel,
I have £5,859 on credit card and been paying £1 a month for nigh on 3 years which I arranged with them myself due to no money. I am not registered anywhere and havnt been for the last two years as no home. I am now working but use this money on accommodation to survive aswell as staying at friends houses. How much would I need to offer aFull and Final settlement on this debt. I struggle everyday having this hanging over my head.
Sara (Debt Camel) says
There isn’t a set figure. After 3 years they may accept 15 or 20% if you supply an income & expenditure sheet.
But I’m not sure this sounds possible for you? And wouldn’t it be better to use this money for a deposit for somewhere to live? I think it might be a good idea to go to your local Citizens Advice and talk not just about this debt but about housing and benefit options.
If you can’t afford / they won’t accept a f&f then have a look at a debt relief order for the debt, see https://debtcamel.co.uk/debt-options/guide-to-debt-relief-orders/. CAB can arrange one for you if necessary.
Zad says
Hello there,
I had an account with Three mobile provider Due to non payments they have defaulted my account,
I offered them that I can pay the outstanding amount in full if they can take the default off , They says they wont but can change it to Settled instead of default.
Can you please guide me that how good or bad is a”Settled” account and how will it effect on my rating ?
Thanks a lot.
Sara (Debt Camel) says
A settled default is better than an outstanding one – your credit rating will start to improve slowly from this point but it’s not going to get to Good until the default disappears 6 years after the default date.It’s not worth borrowing the money to make this settlement. If all you can afford is too pay it off in 6 monthly installments, then offer that.
However, the main reason to want to settle the account is that if you don’t there is the chance that the debt will go to a debt collector who may go for a CCJ. See https://debtcamel.co.uk/defaulted-account-credit-score/ for details.
ffshope says
Hi, I handed a car back in 2010 and there was a balance remaining after the sale of the vehicle. I made an offer of a £50 per month payment plan than I religiously stuck to, followed by increasing it over the years to £100 per month. I checked my credit file (with all 3 credit reference agencies) and I this vehicle is not on there at all, no trace. I checked last week and there is still nothing there. I have a very good credit rating, no defaults etc but what I want to know is, if I offer a full and final settlement can they then create a credit file item and state it wasn’t settled in full? Last thing I need is something new appearing now and then stating it is partially settled as it wouldn’t be worth me doing it.
advice welcome please asap as I contemplating partially settling or just leaving the payments running.
Sara (Debt Camel) says
It would be unusual for a record to be added this late. If it was, then the default date on should be back in 2010, not now … so it would disappear from your credit record 6 years after the default date.
You don’t say what the remaining balance is, but if you are currently paying off 3100 a month, they may not be prepared to accept a low offer to settle.
Anita says
Hi, could you please give me some advice? I have started the process of offering my creditors full and final settlement offers. I have been in a debt management plan for 3 years with pay plan and paid £100 per month to the plan. However, due to a change in circumstances which has seen a decrease in my income I now see myself unable to continue with my payments to the plan. I have contacted each creditor with my pro rota offers,explanation of my change in circumstances, advising that my lump sum and the figure gifted has been given to me from a family member and included an income and expenditure sheet showing no further money available to pay my creditors. None of my creditors have accepted my offers so I am now in the process of making counter offers in the hope of reaching a final settlement. My concern and enquiry relates two things – my current credit file with experian and noodle which does not show every creditor on my debt management plan – non of which are over 6 years old, most are 3-4 years old, so I wonder why this could be. Secondly what should I do if my creditors refuse my counter offers, when they can see I have no means to make any further payments to them. My home is in negative equity and I have no savings etc.
Please can you advise me as I am worried sick.
Kind regards
Anita
Sara (Debt Camel) says
Hi Anita, have you checked all three credit reference agencies?
What do Payplan say is your best option if the F&F offers are refused? they are in a better position to consider the alternatives as they know all about your situation.
Anita says
Pay plan have not offered to help me TBH as the amount I am offering to my creditors in full and final settlement is £4,000 to be pro rota amounts 12 creditors total debt £15,000. Pay plans settlement team will not act on my behalf as they like to make offers of 80%. I have therefore wrote to them all myself.
I have enrolled with Noodle and Experian for credit referencing. Just confused why not all debts are reported?
On another note I I have just been reading your blogs on affordable lending 10 of my debts in my
Current DMP are to pay day loan companies, which we had to use when my husbands business failed during the resession. We lived off them month by month during theses difficult years and when I was discharged from my bankruptcy, as pay day loans were the only way we could survive. I hate that we still have debts after all we have been through. I just want to get my debts clear and put our mortgage back on repayment at a rate that is affordable also.
Thanks again
Sara (Debt Camel) says
There are three credit reference agencies and lenders can choose who to report to. This article goes into more detail: https://debtcamel.co.uk/debt-not-on-my-credit-file/
My reference to Payplan was in answer to your question about what you do if the creditors all refuse your F&Fs. Payplan know more about your circumstances and should be able to talk through your options such as token payments to your debts or bankruptcy (if your house has negative equity it can sometimes be possible to keep the house.)
If you have debts to 10 payday lenders though, I think you should be looking at whether you could make “affordability complaints” to the lenders. Repeat borrowing from the same lender may well mean you have a good case – and if bankruptcy was still showing on your credit file that would also support your complaint. If a complaint succeeds, your current balances may be written off/reduced and any refund could be used to settle other debts. That would mean the money from your relative could give a higher offer to your other creditors. It takes time to make these complaints, so a token payment DMP (https://debtcamel.co.uk/token-payment-debt/) may be your best option whilst you are complaining.
Fiona says
Lowell have just refused a full and final offer of 450 on a debt ccj of 817.
I’ve not made one payment.
Please advise.
Sara (Debt Camel) says
It’s possible for a F&F to be accepted on a CCJ but it isn’t common. I am afraid you will probably have to start making monthly payments to this CCJ. If you can’t afford the monthly payments the court has set, talk to National Debtline 0808 808 4000 they will help you look at your income & expenditure and explain how to vary the court order if necessary.
Pete says
I have a total debt of 160k over 20 creditors, all went to default and most are held with debt agencies. I have been paying regularly for 8 years a total of 370 a month ranging from 5 to 40. I have managed to borrow money from family to offer them all 20% what do you think the chances are of them accepting this? Am I wasting my time?
Sara (Debt Camel) says
It’s certainly worth a try, even if you can only get a few settled it’s a step in the right direction. With that much debt though if it doesn’t work some form of formal insolvency (bankruptcy or an IVA) is usually best.
Diane says
Hello Sara,
Up until recently, I had a DMP with PayPlan. This has been running for over 4 years. PayPlan announced out of the blue that the DMP was no longer viable, and they would not be working for me any more. I was made redundant in 2012 and have not found work since. (due to my age I suspect, and that there is very little work available where I live). Therefore, my DMP payment was only £5 per month, which PayPlan divided between my (4) creditors. My overall debt was £6500. A relative offered me £2000 to help pay off the debts. I wrote to all 4 creditors, offering them a full and final settlement. I looked online to see how to go about this, and divided up the offers on a pro rata basis. 2 of the creditors have accepted my offers, and 2 have not. The 2 that accepted were no trouble (bar a bit of haggling!), and have been paid. The other 2, wrote and asked to have an income and expenditure statement. I sent them both a copy of the last statement that PayPlan prepared. They have now written back and refused my offer, saying that they want me to continue making a token payment for another 6 months, when they will review my financial situation. What should I do? Do I write/phone them and ask them to reconsider? In 6 months time, I’ll be 6 months older, and stand even less chance of finding work! The amounts they are owed is very small. If I pay them back at £1 per month, I’ll be long dead before the debt is paid! This situation is just silly, surely they realise it would be more sensible to accept my offer? The cost to them to administer these debts will be far more than they are receiving from me!
Sara (Debt Camel) says
I suggest you make token payments for another 6 months and then repeat your offer.
Mark says
Some advise please. I have been in a payment plan with barclaycard for 4 years paying down a credit card that was in arrears from my failed business. Without me realising( complete oversight) I had 4 missed payments earlier this year. This had never happened in the 4 years since I entered the agreement. The debt was originallly 10k but is currently at 4.5k This only came to light when a company callled Link Financial sent me a letter that they were now in control of the debt…..barclaycard had sold it on to them( barclaycard had not updated my new phone number from the previous communication and had not sent me any emails to alert me that payment wasn’t being made). I am now showing late payments on my credit file which I am asking to be removed due to the reasons above. At the same time I’m asking link to settle with me as a full and final payment as I think I can borrow some money to pay this off( around 2k). It’s causing me a lot of stress so any advise would be much appreciated?
Sara (Debt Camel) says
If the debt repayment was being taken by direct debit and barclaycard stopped AND you had given them a new phone number and they have your correct address, then you would normally have a good case for late payment markers to be removed.
BUT in this case I am wondering why the debt wasn’t marked as defaulted 4 years ago? If you are asking them to “correct” your credit record, this may well be the result.
Interest is presumably frozen on this debt, so it only makes sense to borrow money if you can get a pretty significant discount such as 50% in a full and final.
Mark says
Because the account was in theory frozen and not being used they never bothered to update my new address which I moved to over 2 years ago. I called them to update my phone number but that hadn’t been added to the account it turns out. My credit account is showing missed payments( which they are saying is not marked as a default)? But the debt now also shows as Link Financial and not Barclaycsrd. I’m confused by it all now…..With your comment do you feel that they will not agree to settle with me then??
Sara (Debt Camel) says
No, they may well accept a F&F, I am just saying that it has to be a low one – if they offer something like 80% it’s not worth borrowing money and paying interest for.
Mark says
I offered then £2300 and they have refused saying they want the full balance. Can I assume it’s not worth taking further?
Ian todd says
Hi. After missing some payments on my car, it has gone to a different do finance company. I owe £10,000 but the value of the car is £8,400. They want full payment or are going to repossess it and sell it at auction. I will then have to repay the shortfall. My dad is willing to lend me £8000. Will they accept it as full and final payment?
Sara (Debt Camel) says
Hi Ian, it’s often impossible to say whether a F&F on a secured debt will be accepted. Can I suggest you discuss your situation with National Debtline 0808 808 4000. There are several different types of car finance around – it will hep if you have the finance documentation and any recent letters emails to hand when you phone ND. They can help you look at what your options are.
jamie says
Hi. I am 27 have been stupid with money when younger and I have 5 credit cards totalling £14,000 and a default for £707 with Lowell (From a provident loan) which has a default date of Oct 2012. I have moved into my partners house and am starting to pay off my debts and with hard work can be debt free in 2 years as I want to get a house by the time I’m 30 with my partner.. I want to pay off the Lowell debt as I don’t want a ccj….does it matter if I make a full payment or a full and final settlement payment…I have been offered 50% from their last letter, should I take this or pay in full? And will this fall off in Oct 2018 for sure if I make the payment?
Many thanks
Sara (Debt Camel) says
The lowell debt will disappear in Oct 18 whether you pay it in full, partially or ignore it… but ignoring it risks a CCJ. If they have offered 50% then there is no downside to doing this, because the debt will be gone from your credit record by the time you apply for a mortgage.
Jamie says
Thank you, much appreciated. One more quick question, my overdraft is 2,800 with a charge of £1 per day under 2000, and £2 a day over this. Is it better to pay off overdraft and then credit cards ? Thank you
Sara (Debt Camel) says
If you are going to be paying them all off so its just a question of the order, then it depends on the interest rates on the cards and the overdraft. £2 a day on a blanace of £2500 is about 15% – are your credit cards more or less expensive than this?
R says
Hello,
I’m hoping to get some advice and clarity please.
I have £18000 debt spread over 4 debt collection agencies (all of which with the same bank however). I have made a pro rata offer to all 4 offering 33% of each debt. I have 1 company come back to say they would accept 40%. I am still waiting to hear from the other 3. Thing is, at this point, I don’t have the extra money and it has taken me 3 yrs to get to this stage. Over the past 5 yrs I’ve been living abroad so have had little or no contact with the agencies. I haven’t made any offers of payment in the past. Not even the £1 a month. Currently I am unemployed and I have gone into great detail explaining this. For them to ask for extra seems totally ridiculous after my in depth description of my situation. I also told them that I have no plan of rrturning to the UK and that this offer of f&f was becuase morally it’s the right thing to do.
But, at the same time I totally understand that they are a business. Should I reply now and stick to my guns (I can’t raise any more money just now)? Or do I wait to see what the others say? Maybe if others refuse, just payback a couple of debts just now and the others later? Or should I stick to my guns with all 4?
Really appreciate any inside knowledge/advice you may have. Being outside the UK with UK debt has made it very difficult for me to get the advice I’m after. The advice I’m going on up to this point had been from Internet research.
Thanks so much
R
Sara (Debt Camel) says
If you are unemployed, I suggest you shouldn’t be offering any money at all until your future earnings are more clear. You may need this money to live on if things don’t go well. I suggest you reply saying that you are withdrawing the offer and will reconsider your situation when you are back in employment.
R says
Yes, I see where you are coming from. However these savings I have, have always been for these debts. I have retained 2 months living expenses and I have been in touch with job seekers allowance. They have said that while those savings are in my account, I will not be eligible for benefits.
I really feel this is a great time for me to make those offers.
I have some good news, I just recieved an email to say 1 of the debts has been written off due to its age. Can’t believe it!
The other question I had for you was regarding a loan from the Bank of Scotland. They are now handling the recovery of the funds and have told me they won’t drop below 65%. Well, 1st it was 75% then they dropped ir to 65%.
They have also told me that the will not correspond with me via email as it’s not secure…? So the only way is over the phone or post. Post will take weeks maybe even months as where I am, the post is once a wk only. Are they being unreasonable with the 65% and no email correspondence?
I have written a letter explaining everything as well as done a financial statement for them. You might find this funny. They also told me that they would not be able to accept a payment from abroad as they’re international account is “not working” so what I would need to do is send it back to the UK to a family member (which I don’t have in the UK) and for them to then pay it for me. Sounds like mumbo jumbo to me. Lol
Thank you again for your quick response and your advice. It is very much so appreciated.
R
Sara (Debt Camel) says
I don’t understand how you can claim JSA if you are out of the country. If you mean the JSA equivalent wherever you are, I can’t say anything about that. If it was JSA, then a) you can have up to 16k in your account and still claim JSA and b) there can be problems with a claim if you reduce your capital like this to get under the limit, you would need detailed benefits advice before doing this.
R says
Oh yes, it is JSA where I am, not the UK. Thanks for your help. I will definitely go get more detailed benefit advice.
Regards
:)
Gina says
Hi, I have a CCJ on my credit for £5800 with 5years left to go and I want to pay it off. do you think the company would accept a 50% as full and final settlement? I have not made any payment before and have never contacted them since the CCJ. I am currently pregnant and a mother of one I cannot commit to any payment plan, because I do not have a steady income and due to financial issues, I am planning to live UK after having my baby.
Sara (Debt Camel) says
Is the money coming from you or from a relative / friend? Are you sure it wouldn’t be better to leave the UK, get settled and then see if you have money left over to offer to this?
Caz says
Hi. I am currently on a DMP and have been for the last 6 years. My debt still owing is 7500 between 4 creditors. My last statement said it would take another 9 years to pay this back! I’m paying & 100 a month between them. If I was to make a F&F, realistically, how much do you think they will accept to clear them with me being on the DMP for so long already?
Sara (Debt Camel) says
It’s really hard to say – you aren’t making just token payments so they probably won’t take a very low offer. You could start by offering 25% perhaps?
Would it be realistic for you to pay more each month?
I guess you are using a commercial debt management company that charges you fees. If you were to switch to Stepchange, all your £100 would go to your creditors so the debt would be gone in a bit over 6 years…
Blondiiee says
Hi
I have various credit card and loan debts, all are over 6 years old and no longer showing on my credit file and all being paid by a token amount of at least £5 per month.
There are however 3 that the lenders placed with solicitors or dca and charges were raised against our property that total about £35k.
We are in a position to offer them 30% as full and final settlement…… are they likely to reject just on the basis that there is a charge against a property.
Sara (Debt Camel) says
They may well reject them I am afraid. But it’s worth a try. If they do reject, use that money to partially settle the other debts.
S says
I have been on a DMP for 6 years – the last 18 months with PayPlan we owe £20k and have been paying £598 a month. At this rate the DMP will be finished in December 2019. We went on a DMP after my husband couldn’t work owing to ill health and now I have lost my job. Of our 10 creditors, 7 are with Paragon and total £18k. Do you think Paragon will accept an F&F of £9k versus their monthly payment of £530 a month. I’m not sure when I will find regular work but am temping so want to reduce outgoings.
Sara (Debt Camel) says
Is this 9k from a redundancy pay out? Are you renting or do you have a mortgage?
S says
Redundancy payment
Sara (Debt Camel) says
I think you should talk to Payplan and get your DMP payments reduced to an affordable level given your current circumstances. Then wait a few months and see if you find a new job or not – you may need that redundancy mone for everyday living! Also if your creditors have been getting lower payments for 6 months they may be more likely to accept a full and final settlement.
kate says
Hi, I have a charging order on my property via MBNA, from when I had a mental health break down and lost my job in 2012. The debt is just under £9,000 (according to my credit report I defaulted in Jan 2012). I also have several other debts from credit cards and arrears on my mortgage. (all from the same time period) I am paying £1 a month to two of the creditors (including mbna) for some reason I haven’t heard anything from one of my debtors (Barclays bank £2843) they didn’t reply to the token offer which was done two years ago and I haven’t received any communication with them. My parents are willing to lend me some money if it will clear any of my debts. My MBNA is my largest one, are they likely to accept a full and final offer if there’s a charging order, or would I be better paying off my mortgage arrears, or seeing if I can get a F & F on my Barclays credit card (£4935\0 Thank you in advance
Sara (Debt Camel) says
Hi Kate, that is a pretty complicated situation there. I think you should talk it through in detail with a debt advisor. You could go to your local Citizens Advice or ring National Debtline. They will want a full list of your debts and also go through an income & expenditure sheet with you as this can affect what sort of F&F offer is acceptable.
Rob says
Hi Sara, I have 5 creditors which all defaulted in the first 6 months of 2012.
Here is the info below. I am planning on sending full and final settlement letters to hopefully partially settle them all with savings kindly offered by my parents. It’s been a tough give years in which I have been paying roughly £1 – £5 each. I only explained my circumstances to my parents a few months ago. My defaults should be dropping off my credit file by the end of next summer. I am with Payplan but the settlement team wanted me to enter an IVA – which I refuse to do!
1) Balance owed – £1,763 Offering – £540 (30% of balance)
2) Balance owed – £2,398 Offering – £720 (30% of balance)
3) Balance owed – £3,823 Offering £1530 (40% of balance)
4) Balance owed – £7,984 Offering £3195 (40% of balance)
5) Balance owed – £8,681 Offering £5210 (60% of balance)
Do you think my chances are low?
Sara (Debt Camel) says
Hi Rob,
what nice parents :)
Why aren’t you planning on offering them all the same % ? Then you can write the same letter to all, lisiting your creditors & what you are offering. that way they know you are playing fair.
Is £1-£5 all you can really afford? If it is, enclose a new income & expenditure sheet with your offer. And ask your parents for a letter / email you can also enclose. showing the money is coming from them, not your secret stash!
If you can only afford that much , after all this time it may well be that 30% is acceptable to all of them :)
Rob says
Hi Sara,
Thanks for your quick response!
From doing a little research, the one I am offering 60% to apparently don’t normally accept any less than 100% of the balance owed. The reason I have offered two at 30% each is because they sent letters last year offering a 70% reduction on each balance. I have just divided accordingly to hopefully spread the amount with more to the larger balances.
I paid £1 a month to each creditor for 2 years or so and it’s more like £5-£10 per month each again now.
Another grey area is this… If I settle on year 5 of 6 from the date of default will these balances and settled dates and values vanish on the 6th year anniversary of default? Funny enough ***plan have said this is incorrect and I will have to wait 6 years from the partial settlement/full settlement date. Again looking for a large fee from a possible IVA if they fool me into believing this is the only option for me!
Sara (Debt Camel) says
Assuming your research is based on what people say on the internet, this can’t be relied on (I do appreciate the irony of the fact I am another person on the internet!)
Debt collectors are MORE likely to accept an offer if it is clear that you are offering the same percentage to all your debts. Offer them all 30% and see what happens!
Whoever you spoke to at Payplan was wrong about your credit record. Those debts are going to drop off 6 years from the default date whatever you do – pay the debts in full, partially, carry on with low payments or (foolishly) stop paying them.
Rob says
Thanks Sara. I will give it a whirl! Have a great weekend :-)
Lucia Cook says
Payplan told me the same about defaults reappearing if you do partial settlement! I told him he was wrong and he said well I must have the wrong info. Laughable! He also told me 30% won’t be accepted and to do 70%! Erm, no, I’ll try my luck.
Jane Clack says
Hello, it is absolutely true that the default will fall off your credit file 6 years after the date it was put on.
I think they may be able to put partial settlement on when you do that but to use this as a reason to look at an IVA is nonsensical. An IVA will sit on your credit file for 6 years from the date it starts so going for a full and final settlement seems an obvious choice to me as a Payplan adviser as even if it is partial settlement the debt is cleared and you do not have the worry of circumstances changing and an IVA risking failure.
Jane Clack says
Incidentally, I know a man who will be able to give me a definitive answer on whether any new status of partial settlement will sit for 6 years – I shall be grabbing him at the bar :)
Rob says
Hi Jane, thanks for your response. Interesting to hear that you are a payplan adviser and confirming the opposite. The thought of another 11 years with a black mark against my name is ridiculous. Cheers, Rob.
Jane Clack says
The partial settlement will be linked to the default so will fall off at the same time so go for it! I checked with the man at the bar who works for Experian.
Lucia says
Hi Sara, Payplan have arranged to send out our offers based on 30%. We owe around £32k. We’ve been in the DMP for 10 years and all defaults have dropped off our reports.
Most creditors have come back with a counter offer of 70-90%. Payplan seem to be suggesting we settle on these amounts! Would it be worth me writing back to them all stating that we can at the very most go up to 40%?
Rob says
Hi Lucia,
I’m no adviser but from experience with payplan they always suggest offering 80%. As I have found out this week – DMAs will accept as low as 30% of the outstanding debt so it seems crazy to pay more. I expect payplan receive a small amount when they encourage you to pay more..
Rob
Rob says
Hi Sara,
This week has been good and then it went bad :-(
Cabot accepted a reduction of 70% on my debt. I have paid this off today and it felt great :-)
I have since heard from PRA group who will only offer 10% reduction as their counter offer. Better than nothing!
This is where it goes downhill… Lowell Financial have told me that both debts actually didn’t default five years ago… Help??? I owe them about 12K between the two accounts sold to Lowell. My biggest fear is I was 100% sure that they had defaulted and I don’t have 12K to settle, The lady on the phone said because the accounts didn’t actually default I need to pay 100% but on the plus side this would mean I had a ‘Settled Nil balance’ showing on my credit report for two separate accounts. Surely this would mean that I would then have to wait 6 years from this settlement date until those poorly managed debts vanish off my credit file for good :-( I’m hoping someone can tell me some good news now…
For some reason Experian’s system seems to be down this week and I can’t get an up to date credit report to check the default situation out.
Thanks in advance
Rob
Sara (Debt Camel) says
who was the original creditor for these non-defaulted debts and how old are they?
Rob says
Hi Sara, It was Creation Personal Finance. Both were sold to Lowell after so many months in 2012. It’s hard to see at the moment as I can’t get access to a pdf latest experian report.
I have DM marks against my credit file for 5 years. All my debts had payments lowered in January 2012. Most defaulted straight away or within a few months of each other.
My problem is now… Where do I go with the DM marks, can I ask for these to be changed? Backdated Defaults etc. Lowell were telling me it was a positive factor that I haven’t defaulted on both accounts.
Sara (Debt Camel) says
Ok you have a problem that sometimes happens with DMPs, see https://debtcamel.co.uk/dmp-end-will-credit-improve/.
You can go back and ask Creation to add a default date before they sold the debt to Lowell. If they do, Lowell will have to add the same default date. See https://debtcamel.co.uk/debt-default-date/ for details.
The reason I asked when the accounts were opened is that it may be worth asking Lowell to produce the Consumer Credit Act agreements for the debts. The older they are the harder this may be… pre 2007 accounts are especially difficult. If they can’t produce these, the debts cannot be enforced in court so you don’t need to pay them anything!
T Broughton says
I have 2 debts owed to NatWest one for £7000 and one for £12000. Both are subject to charging orders. I currently pay £1 a month to each. I would like to pay both these off in a F&F settlement. This debt has been on going for a number of years. A member of family has offered to lend me some money to pay these two debts off if I can negotiate a payment to each account. I was thinking of offering 30% off each debt initially do you think this could be enough ?
Sara (Debt Camel) says
To get an offer like that accepted on debts with a charging order, you will probably need to supply an income & expenditure statement showing that you can’t afford to make reasonable monthly repayments.
Debbie says
Hi, I have been on a DMP for almost 11 years now. The company I’m with is called money plus who took over from churchwood financial who stopped trading. I have a total of nine debts totalling £19500.00 the largest being £15500.00 with cabot. £4000 of that amount was added on in 2010 as interest. the rest of between £1400 / £80 the lowest. some have already made me settlement offers which have been very good . I pay money plus £80 a month and they take half of that as their fee, at the rate I’m paying it will take me 40 years to pay off the debt.
my question is my parents have offer to give me some funds £8000 to pay all the debts off with a f&f settlement. the funds are not available yet but I’m in a panic about how much to offer , what to say, weather to do it by phone or write. I was going to approach cabot, first as this is the biggest and the one that worries me. there is a big chance I will be out of work at the end of the yer and ill health will make it hard for mr to get another job easy. I’m 51 years old and live with my parents. can you please advise .
many thanks Debbie
Sara (Debt Camel) says
My first thought is that if you are staying with your parents you probably don’t have any assets. In this case you would be much better off going bankrupt. You have done your best to repay your debts, they are impossibly large and you need a clean start. The money that your parents have offered would be better used to first pay your bankruptcy fees and then to help you with a deposit and to be able to pay say 6 months deposit up front you want to leave home and rent. Please don’t dismiss this option – bankruptcy is not nearly as scary as people think, it is now all done online, you don’t have to go to court, your name is not published in the newspapers, after 6 years your credit record is clean and you will be able to get a mortgage… read https://debtcamel.co.uk/debt-options/bankruptcy/ and have a cold, hard think about how to get you in the best place for the rest of your life.
If you don’t want to do that, then the second thing you should do is ask every creditor in your DMP to send you a copy of your Consumer Credit Act agreement. If they can’t do this, the debt is unenforceable in court. In this case you can simply stop paying or (less nerve-wracking!) offer them a very low F&F settlement – say 5% or £50 which ever is larger and point out that the debt is unenforceable and if they don’t accept this F&F offer you will be ceasing to pay them anything.
This may be sounding like dodgy advice from a dodgy internet site. It isn’t – here is the well-respected National Debtline page which explains about asking for CCA agreements and what happens if a creditor can’t find one. It has a template letter for you to do this. Note that you have to send a cheque for £1 with each request: https://www.nationaldebtline.org/EW/factsheets/Pages/getting-information/credit-agreement-advice.aspx.
With such old debts, there is a good chance that several will not be able to produce the CCAs. You are then left with making F&F offers to the rest. These offers should be in writing, they should say that you have been offered the money by your parents if it will let you settle your debts. After so long I suggest you should offer them 20% – most of them will probably be delighted to accept. Also mention in your letter that you have been in a DMP for 9 years, you are unable to increase your monthly payments and if the offer is not accepted you will be considering bankruptcy.
Debbie says
Thankyou Sara for your quick reply, it has certainly given me something to think about. I don’t want to go on the bankruptcy side of things but want to pay something to my creditors and now have a idea what offers to make and how to go about it, I have been trying to get hold of the original contract from the large cabot loan as I’m very ocd with paperwork and have no copy of the paperwork anywhere. money plus chased it for me but refuse to send me copies. the reason I asked is I questioned the amount of the loan and time it was taken out for. 80 months. I know I took out the loan but question figures ect. I just don’t seem to find anyone to send the info to me, this loan would now be 11 years old if not more.
Sara (Debt Camel) says
re the Cabot loan – you could ask Moneyplus for your account/reference number with Cabot. Or you could just phone Cabot and ask… https://www.cabotfinancial.co.uk/. Then you need to write the CCA request letter and send the £1 that I linked to.
You should do this with all your debts, even if you have a copy of the agreement yourself. If they can’t produce it, they will be MUCH more prepared to accept a low settlement.
Debbie Poyzer says
Thankyou again Sara,
do catalogues have a copy of a CCA as I cannot remember ever signing anything, is it worth sending letter to them also, as three of my creditors are catalogues. ?
Sara (Debt Camel) says
yes they should have a CCA otherwise the debt is unenforceable. Old catalogue accounts are some the most common ones where the debt collector can’t produce the agreement… well worth a try.
Debbie Poyzer says
Hi Sara
What happens if you don’t hear anything back from some or all of your creditors after sending a CCA, I posted all mine last week with the £1.00 cheque and written with the template letter advised. in the meantime I have been researching online and cabot always seem to reply by saying ir takes around 16 weeks for them to get the info . I wanted it settled soon that that.
Sara (Debt Camel) says
If they don’t send you a copy of the CCA agreement and a statement of account within 12 working days, they are not allowed to take further action against you to enforce the agreement in court until they do so. Realistically there isn’t much you can do to speed them up – the debt collector usually has to go back to the original creditor who may take some time. Until Cabot have decided that they can’t find it, they are unlikely to listen to a low offer to settle the debt. I know it’s frustrating but there is little you can do except sit back and wait.
Debbie says
hi Sara
update on the above,
I have written all the CCA’s to all my creditors and as expected some of the smaller ones could not provide them. I have written template letters for the F&F settlements for them all offering the least amount I think I can get away with for a starting point, ( we never know, some may just accept)
I’m clear on everything I need to do when the monies come available but for one.
I received a letter from cabot ( £1,216.46 ) balance owed, saying that they have requested the CCA from the original lender, MBNA and the letter says quote. Unfortunatly,it appears that MBNA are unlikely to provide the requested documentation. therefore, I can comfirm that cabot Ltd have taken the decision to no longer pursue collection of this account.
please note this decision is not to be confused or interpreted as a write off and the outstanding balance still legally remains. unquote”
my question is, do I still send a F&F to cabot for this dept , if not who is now responsible for it.
I want to clear them all eventually but this as given me another hurdle to cross.
many thanks
Dbbie
Sara (Debt Camel) says
The debt is still owned by Cabot and it is Cabot you have to offer an F&F to. I would suggest no more than £50.
Debbie says
Thankyou, that’s helps a lot.
Rob says
Hi all. Just wanted to share a “Success Story’ with you all to give some of you hope!
So a few months ago I was in 24K of debt with just over a year left on 5 seperate defaults. I got into financial difficulties during a nasty separation with my ex partner in 2012.
After following advice from Sara at Debt Camel and what felt like hundreds of calls with Experian, Equifax and my creditors I managed to get up to and over 50% reductions on all my debts. The best part is I warned my financial adviser and he managed to get me a high street mortgage with a really good fixed rate. One of the lenders I Defaulted with actually agreed to the mortgage too. The most satisfying thing was looking at my zero balances on Experian and Payplan :-) I did get my parents to help with the settlement and had to face my fears of being a financial failure but they understood how much the reduction would mean getting back on the straight and narrow. The key to getting this sorted was persistence and understanding what you can and can’t legally do. Speak to your creditors and if they reject your offer, still send them a counter offer. I did, and it saved me thousands.
Thanks Sara for all your help.
Sara please feel free to move this post or start a new thread.
Thanks
Rob
Sara (Debt Camel) says
Well done! – persistence rewarded!
Sandra says
Hi.I made a loan with barclay’s for 17.000 like six months ago,and because of problems i wasn’t able to pay.Now my loan is with wescot.I dont have the full amount enymore ,and i want to try to make a final settlement with them.I’m not a uk citizien ,i dont have a job at the moment .How shoud i do with them?thanks i hope you can give me some advice
Sara (Debt Camel) says
That is very soon after you borrowed the money. The chance of them accepting a partial settlement is not good. I suggest you should talk to a debt adviser about your options: https://debtcamel.co.uk/more-information/where-to-get-help/.
Susan says
Hi I had a loan with Lloyd’s that has now been sold to moorcroft it’s over 6 years old now and doesn’t show on my credit file. It was £25k originally and is now £15,800. I am on a dmp with stepchange paying £21 per month. The estimate is that this will take 64 years to pay!!!! and I can’t see my situation improving. I desperately want to get rid of this debt and my parents have said if I can negotiate a reasonable f&f they will give me the money as they know how much it bothers me.
Is it likely that moorcroft will accept a f&f settlement and how much should I offer? Before the debt got sold Lloyd’s offered to write off the interest £8k but I was not in a position to proceed. How much would moorcroft have paid for the debt and how much is likely to be interest? I can’t go bankrupt due to my job. I am happy to send my stepchange dmp with the f&f offer. Your advice would be really appreciated.
I only have this debt. I currently have a mortgage. About 80k of equity
Sara (Debt Camel) says
Well it’s unlikely they will accept a low offer – it doesn’t matter what they paid for it or how much is interest. Also are you sure moorcroft own the debt, they usually just collect debts, not purchase them.
Could there have been PPI on this loan? Or any previous debts you had?
How old is the loan?
Susan says
I presume they have been instructed by Lloyd’s then to collect the debt i just received a letter from moorcroft so changed the dmp repayment to them. I think it was taken out in 2008 so approximately 10 years old. No there is no ppi I have already checked.
Sara (Debt Camel) says
That’s pretty old… and usually Lloyds would have soled the debt by now…
One possibility is that there is something wrong with the loan documentation. You could decide to send them a request for copy of your CCA agreement. See https://www.nationaldebtline.org/EW/factsheets/Pages/getting-information/credit-agreement-advice.aspx and note you have to send £1 with this request.
If they can’t produce this, the loan is unenforceable in court and you can simply stop paying.
If they can find it, then you can offer a F&F. I’m not sure they would take a low one, so perhaps £5000?
Asking for a CCA isn’t risk free, there is always the chance that they will find it and then want you to pay more, or go to court for a CCJ. But if you are planning to make a reasonable F&F offer then it’s probably worth it.
Susan says
How likely is it that a request would result in a ccj? Would moorcroft go back to Lloyd’s to request this or would they have a copy. I don’t really want this debt re-appearing on my credit file again now that it’s been taken off. I feel this could open a can of worms! What happens if they can’t produce a copy? Would I be hounded by moorcroft if I stopped paying?
Sara (Debt Camel) says
A CCJ is not likely, but it’s not impossible, so I have to point it out. You may decide it’s not worth the risk and just make your F&F offer.
Moorcroft would have to get it from Lloyds.
If they can’t produce the CCA agreement, then you will probably just get a letter every 6months or a year saying that although the debt is unenforceable they would like you to pay it.
Susan says
Ok thank you for your help and advice. I think I will just go for a f&f. Do I just put this in writing to them and wait for a written acceptance before paying? Is it advisable to send the money to stepchange and ask them to pay on my behalf? Will this mean it will reappear on my credit rating it they put settled or partially settled?
Sara (Debt Camel) says
Absolutely wait for their acceptance – they may say no! Your letter needs to make it clear they won’t be getting any money if they say no. See https://debtcamel.co.uk/debt-options/less-common/full-final/ which has a link to a template.
There is nothing to be gained by going through Stepchange.
The debt will NOT reappear on your credit record, see https://debtcamel.co.uk/ff-credit-record/
Joanne says
I owe £1600 to Moorcroft, I have had this debt for a very long time, it’s about 10 years ago I started defaulting with the bank. I got help from the CAB and they got Moorcroft to agree to £1 a month (circumstances at the time), which I paid for a while, gradually increasing it. About 5 or 6 years ago I started paying £32 a month and have been ever since. I am in a completely different situation, with a fairly good income, a very large mortgage though and some new credit card debt (£6000 ish) so I still don’t have a lot spare every month. I do however have just about £1000 in savings at the minute, and I’m wondering if they would accept a Full & Final settlement on the debt and how much I should offer them? I don’t want to be stuck paying £32 a month forever but I don’t have the full amount to pay them (and I don’t really want to if they will take an offer). I have moved house a few times and I have just recently given them my address, they don’t however have my phone number as I know they will be ringing and asking about my income etc. These are not details I will give out as I’m sure they’ll decide I have hundreds spare every month, which I don’t. I’m thinking of writing to them with a 1 time offer and saying if they write back to me to confirm it, then I will make payment. Will they do this via post without speaking to me? Are they likely to accept an offer when I have never missed a payment in 5 years? Thanks in advance.
Sara (Debt Camel) says
what was the debt – loan, credit card or overdraft? How much are you paying to this debt each month now? Are you paying interest on your credit card?
Joanne says
It was either a loan or an overdraft, I can’t even remember which it was for as it’s such a long time ago. All my other debts from that time have been sorted. I am currently paying £32 a month and it has been that amount for about 5 years, never missed a payment. No I’m not paying any interest on my credit card, all current debt is 0% and well managed.
Sara (Debt Camel) says
As they are getting £380 a year so they wouldn’t accept a very low offer. But I think it’s well worth trying a F&F offer of £1000
Cha says
Hi Sara,
I am 26 and I have recently had to change jobs from a high paying job (30k) and now work part time (about £700pm) and have moved back into my parents.
I have debts of £27000 and have repayments to make of £1000 pm but have yet to miss any payments
Some of my debts are very new (8000 loan 3 months ago). The problem is I have been in bad mental health and have in periods of illness suffered big losses due to online gambling. I am very unlikely to find a job with a comparable salary and would like to go to university to improve my chances. my parents have offered to gift me £10k if it would get me completely debt free. I would like to offer this money to my creditors but it would only equate to about 40%. Should I stop paying all debts immediately and use every penny from my final paycheck (plus tax) from my last job to boost the offer to about 45% ? Failing this, the next best option would be an F&F IVA or bankruptcy? I have very few assets and probably the only thing that would be taken away from me if I were to go bankrupt is my car (approx £1.5k). I have no real qualms about going bankrupt except that the gambling aspect would probably introduce a BRU.
Thanks for your help
Sara (Debt Camel) says
That is rather a lot of questions… so I’ve written a whole article in reply! https://debtcamel.co.uk/clean-start-after-gambling-debts/
Rose Vance says
I’ve got an old mortgage debt from 1989 I was taken to court in 1998 and they got judgement against me. The original mortgage was for £47k and they sold the property for £28k but I ended up still owing £53k I was originally paying back £50 a month but increased it in 2014 and am currently still owe £26k. I’ve lost my job and can’t keep up the same level of repayments and I am unlikely to get another job earning the same sort of money and I don’t want to have the debt hanging over me when I retire in 8 years time I can probably scrap together a couple of thousand to make a full & final settlement offer but am unsure whether they would accept it – is it worth making an offer
Sara (Debt Camel) says
Are you renting now? Do you have other debts as well?
Rose Vance says
No I own my own home now mortgage free one other credit card debt that I can manage until I get back to work – this is the only debt that is bugging me
Wayne Hickmott says
As a divorce consent order I agreed to take on an outstanding secured loan. This has been running since 2006 and I have never defaulted. The loan was for 27K and I calculate that I have paid 36k approx since the time it started in repayment. I asked for a settlement figure and the company still want 19.5k . I took early retirement and have taken a new job however this pays a third of the wage I was earning. The repayments on this are becoming difficult to manage every month. I have twice offered the company 10K as a final stettlement but they have not got back to me. I thought this was a generous offer ( I do not have sufficient funds to give them more ). The secured loan finishes in 8 years and is £260 p/m. I would appreciate your advice please
Sara (Debt Camel) says
I am sorry but it would be unusual for a firm to accept a F&F offer on a secured loan. Are you living in this house? When is the mortgage paid off?
Caroline says
Hi Sara
Can you give me some advice please i had a credit card debt which was taken over by link financial which they say they took me to court ccj was given this was over 8 years ago all they send is yearly statements i have never engaged with them now they are saying they are going to get thier solicitor to contact me or baliffs this debt is over 12 years old ans was 5.000 should i offer a f f settlement of 1.500 i work part time thanks for any advice
Sara (Debt Camel) says
If the CCJ was over 8 years ago then they will find it very difficult to enforce this debt, including instructing bailiffs, as they have to go to court and ask permission if the CCJ is more than 6 years ago. This is VERY rarely given. See https://nationaldebtline.org/fact-sheet-library/statute-barred-debts-ew/. I suggest you ask National Debtline about your situation.
Caroline says
Thankyou for your reply I have checked the registers and definitely not any ccj registered at my old address which I left 10 years ago or this address I have been in for ten years but will contact national debt line although I do believe it’s just a scare tactic
Sara (Debt Camel) says
OK so if there is a CCJ it is more than 6 years old, which is why it has disappeared – see my previous answer for why Link have left it to late to enforce.
If there was no CCJ, then the debt is now statute barred and you could defend any court Claim.
Caroline says
Thanks Sara could they use the line of the ccj was issued at my old address even though they have written to me here and also they seem to be a company that do all their court filing to the court online ! How would the court no that they hadn’t enforced the original ccj
Thankyou
Sara (Debt Camel) says
“could they use the line of the ccj was issued at my old address even though they have written to me here” I think you can tell that that won’t work very well!
“How would the court no that they hadn’t enforced the original ccj” I think you are worrying about things that aren’t likely to happen. It is MUCH more likely that they are trying to bluff you into paying them. Please talk to National Debtline and see what they say/
Caroline says
I spoke to National debt line and they have said the same they would have to go back to court I asked the likelihood of it getting re enstated and they have said I would need to speak with a solicitor that would have more knowledge
Sara (Debt Camel) says
Here are National Debtline commenting on this topic on a different forum: https://forums.moneysavingexpert.com/showthread.php?t=5869401.
Caroline says
Thankyou so much Sara for all your help and quick responses you have helped me put my mind at ease
Caroline says
Hi Sara i heard no more from link regarding if I didn’t contact them they would send me a solicitor letter ! Within 14 days until today when I receive another letter from link saying they haven’t written to me for a while because they were validating my address and could i contact them about payment am unsure if this is another bluff Thankyou
nodachi68 says
Hi . I have 20k of Credit card debt spread over 10 credit cards. I defaulted on these over 8 years ago and they were recorded on my credit file. I have maintained contact with them for all these years paying £1 token payment and a covering letter a month and they have not taken any further action. As it has been over 6 years since i defaulted the information has fallen of my credit file . I am about to offer them a full and final payment as i am acquiring 10k soon . what offer should i start at with my creditors and also once settled will they still put something on my credit record ? hope this makes sense .
Sara (Debt Camel) says
I suggest you start by sending the current creditors (presumably all debt collectors by now) a request for the CCA agreement for the debt. See https://www.nationaldebtline.org/EW/factsheets/Pages/getting-information/credit-agreement-advice.aspx which explains about this and has a template letter. Note that you need to send £1 with each request.
If a creditor can’t produce the CCA agreement, then they can’t take you to court. So you could simply stop paying them, or make them a VERY low offer (10% say) pointing out that the debt is not enforceable.
With such old credit cards, I would be surprised if they can all produce the CCAs, and you may find there are several who can’t.
If you do agree a F&F, the debt will not not reappear on your credit record.
nodachi68 says
Thank you for your Reply Sara .
Sorry for not responding sooner but i’m only able to do things whne i’m well enough.
All but one is now with debt collectors. I dont know if they have bought the debt or just being an agent to the original CC company .
The one that is with the origianl CC company has had it out to debt collectors a few times but it then returned to them.
All of my credit cards where signed up for on the internet so can i assume if, at worst that all of them are agents of the original CC companys then it’s likely that they have a Digital copy of the CCA agreement ?
I want to start this process off in the next few weeks once the money is secured, i havn’t found a F&F offer template that will work around how i want to handle this but will continue looking . thanks for your help .
nodachi68 says
Would this suffice ?
Dear sirs
I am writing to let you now that a close acquaintance has offered to gift me £10k to offer to get my credit card debts sorted out. They are offering this due to knowing how my long term health condition has affected me and my business over the years and they see the increased stress and anxiety that these debts cause me on a daily basis and they wish to help alleviate this.
There fore please can you give me the following information:
Full Debt information including owner and balance
This money will be made available by my acquaintance only if all creditors agree to to accept the offers made as a full & final settlement offer and a CCA agreement is made available for each debt which I enclose the £1 fee for the purpose of administration.
Kind regards
Sara (Debt Camel) says
It would be simpler to just ask for the CCA agreement – send the National Debtline letter. There isn’t much point in dangling 10k in front of a creditor but not giving them any idea how much of they are likely to get.
nodachi68 says
I will do that thanks Sara .
May i ask why you doubt that will be able to produce a CCA for my account ? i know a factor is its age of account but surly they keep records that far back on computers these days .
Sara (Debt Camel) says
Don’t underestimate what can go wrong! Also the original creditor may have the details, but that doesn’t mean the person they sold the debt to can get hold of them.
With a few debts that old there is a good chance at least one creditors can’t produce the CCA.
nodachi68 says
I think i miss understood your last message and panicked. I take it you meant anything could have gone wrong for the CCA not to be available rather than things can go wrong if i requested the CCA’s from creditors.
I am curious as to why they have never bothered pursuing these debt harder from me tho as ive been at same address for 13 years . I was with step change to sort debt out for about a year but have just been sending letters myself every month (usually late by 2-3 weeks) explaing my situation about health, self employment and rescession whilst enclosing a token £1 payment. I have never filled out an income expenditure with any of them even tho they have asked 100’s of times. Its now 7 years down the line I dont their phone calls and dont respond to their letters but it has never got to the point where they are threatening CCJ’s. I am sorry for all the rambling .
Sara (Debt Camel) says
“I take it you meant anything could have gone wrong for the CCA not to be available rather than things can go wrong if i requested the CCA’s from creditors.” yes – exactly!
steve says
I have just sent my Request letters off on the 30th july so will update in a few weeks as to their responses .
PDM31 says
My current business has just gone into liquidation (paperwork being sent out). I have business overdraft of £49,500 with HSBC and just over £140,000 with a peer to peer lender that i have personally guaranteed. I have already received a letter from HSBC calling in the debt.
I’ve got £15,000-18,000 equity for myself in a jointly owned mortgage with my Wife. I have another business which is relatively new and can afford to pay back £100-200 a month or maximum £7000 to HSBC and £18500 to peer to peer as full and final settlement. The alternative (which i’d rather not do) is go bankrupt. However i need to do whatever it takes to keep my house. Whether that means my Wife buying my share of the equity.
Any advice?
Sara (Debt Camel) says
This money available for F&Fs, is it yours, or joint with your wife? If you go bankrupt, would she be able to buy your half of the equity in the house from the OR?
PDM31 says
I would have to borrow this from my Father. If i was to go bankrupt we would probably be in a position to borrow the money (again from family) but it would have to be a case of one or the other. A F&F agreement or go bankrupt then pay the OR for my share of the Equity.
I am a Director in another Limited company also so ideally don’t want to go down the bankruptcy route if possible.
Sara (Debt Camel) says
You have 5 theoretical options.
1) offer a f&f writing out your choice between bankruptcy and a f&f and that you would require both creditors to accept the f&f or it is withdrawn and you will go bankrupt.
2) go to an Insolvency Practioner and ask them to do this for you as single payment IVA.
3) go for a normal IVA which would involve trying to release equity in year 5. You would probably have to include an upfront lump sum as otherwise the payments would be too low. If you go for this you wouldn’t be able to start repaying your father until 5/6 years as whilst in an IVA most spare income will have to go into the IVA.
4) go bankrupt and for your wife to borrow the money to buy back the equity. If you do this it’s best to buy back the equity ASAP not wait 3 years although this decision is a bet on house prices.
5) sell the house and use some of your wife’s equity to improve the offers in 1). Which you do not want to do but I include it for completeness.
Sara (Debt Camel) says
So choosing what to do…
Ruling out 5.
3 has no advantages over 2 except that it may be more likely to be approved by your creditors and many disadvantages.
Both creditors would have to vote to approve 2 or 3. I have heard that P2P lenders have a reputation for being difficult in approving IVAs but I don’t know how accurate that is.
2 means extra costs (the IPs fees) so less for the creditors. So you would think 1 is better, but you are offering a low amount and the creditors may decide you are bluffing and wouldn’t go bankrupt.
I can’t see any downsides apart from a few weeks delay in trying for 1 (or 2) before opting for bankruptcy.
Last, were the failing business’s tax affairs in order? These are best sorted if possible before bankruptcy or an IVA.
I can recommend a good IP if you want to talk to one.
PDM31 says
Thanks Sara. Yes number 5 is not an option. Number 3 isn’t either as i don’t think my Father could wait 5-6 years for repayment.
Number 4, if this was the last resort we would buy back the equity asap yes.
Number 1 is the ideal choice really but i suppose it’s not something in my hands. However from the creditors point of view, if it’s a straight choice between receiving £7000 of a £50000 debt and £18500 of £143000 debt or basically nothing if i went bankrupt as i assume a lot of the equity money is swallowed up in legal fees and the OR. Why would they force me into bankruptcy?
Regarding the failing business tax, there is outstanding corporation and VAT with HMRC and £100k directors loan account. This will be gone once the liquidation goes through according to the IP. I know there are horror stories of this not being the case further down the line but i was recommended to the IP by my accountant who says they will do what they promise.
Sara (Debt Camel) says
“Why would they force me into bankruptcy?” You are right they would get a lot less, possibly nothing, from bankruptcy. But they may decide to call your bluff and hoping to get more money over the next few years if you don’t go bankrupt. Which would be a poor decision by you but it happens. But they may decide to accept, definitely worth a try.
Do talk again to the IP re possible tax debts though. May be best to get company affairs tied up first.
Glenn Fisher says
Hi,
I had a joint Mortgage with an ex. We split up and defaulted and the house got taken and sold. This was in the early 2000s. Years later 2011 I called up and started a DPM with a capped sum ( 15,112 @302 per month) The original debt was 22000 so was a great deal. I paid half off then they just stopped taking payments. I did chase but because I never had anything sent to me in writing I gave up. The debt has been sold on again I imagine as they are asking to restart the agreement at 302 per month. I just cant afford that now and we are really struggling anyway to be honest. I can however offer to pay them a one off 2k that family will let me have as a F and F. Would they take that?
Cheers Glenn
Sara (Debt Camel) says
This won’t help you, but I say it for everyone else who is reading this. It is a great pity you did not go bankrupt back when the house was repossessed.
What is the debt now? Do you have other debts as well?
Laura Wilks says
Hi I have been on a dmp for nearly 4 years. I have halved my debt. I have got my creditors from 6 to 3. NatWest loan with Wescot for £3600, defaulted In 2016, very shop direct £1070 and Argos store card now with Moorcroft £500. I’m paying £116 a month but I’m wanting to make f&f offers to them so I can get saving for a deposit to buy a house in 2021. How will f&f settlements affect my chance for a mortgage? My credit file can not get any worse than it is now. I’m hoping clearly these will help my cause
Sara (Debt Camel) says
Are the Very and Argos debts defaulted?
Laura says
They’re not unfortunately
Sara (Debt Camel) says
This article https://debtcamel.co.uk/dmp-partial-settlement/ looks at your situation. Yiu may want to try to get defaults added for those two debts, if not you may decide to pay them in full.
Laura says
Hi Sara
I have managed to get my debts down and now left with 1 creditor (NatWest – defaulted in July 2016) has been sold on to PRA group, I have checked my credit file and Natwest is showing as settled but PRA group are showing the same default date as NatWest (July 2016) not the date they took over the debt (Feb 2019) is that right? I have also tried full and final settlement offers but unsuccessful at the moment
Sara (Debt Camel) says
yes, the default date should be the same.
Sia says
Hi Sara
I have two CCJ’s to Halifax / Bank of Scotland ( a loan and a credit card) for £5,100 and £6,150 respectively; I’ve been paying £5.00 and £7.00 per month respectively to each since around 2005. A few weeks ago I was contacted by Link Financial who sent me an annual statement of the accounts, asking me to contact them to “discuss the accounts”. I realise that paying off these accounts at these rates set by the court will take longer than my lifetime, so I wondered if it’s possible to offer a Full and Final to pay them off? Is it possible they could apply for a Charging order at this late stage? I own my home, having downsized three years ago to clear my mortgage and other debts secured to my home at the time. What percentage of reduced settlement do you think I should offer? I’m coming up to retirement in three years and am desperate to pay off my debts by then.
Any advice much appreciated!
Thanks Sia
Sara (Debt Camel) says
Do you have any money to make settlement offers with?
Sia says
Hi Sara
I plan to have £2,000 by the end of the year as I’m currently paying off other debts that end September. Is it likely to be enough to offer for both, or one of them? Would they even consider an offer at all?
Thanks Sia
Sara (Debt Camel) says
What are these other debts “that currently end in September”?
Sia says
Hi Sara
The other debts are two F/F settlement loans to Cabot for a Barclays Loan and a Monument Credit card, they will clear off £10,500. Payments of £260.00 per month. Also a loan to my credit union, payment £213.00, clearing £3,000. This extra disposable income from September I can then raise £2,000 by Christmas to offer to Link. I’m just really scared Link may want to put charges on my now mortgage free house, even though I’ve been paying them regularly for 14 years. Is a F/F possible on old CCJ’s?
Thanks, Sia
Sara (Debt Camel) says
an F&F is possible on old CCJs. But you may get asked for an up to date income & expenditure and when they see that you will have £260 a month spare, not accept a low F&F.
Sia says
Thanks Sara
Part of my remaining £9,000 are two high interest credit cards, Aqua and Vanquis. I was planning to increase the payments on them to pay those off as quickly as possible, therefore any income and expenditure would reflect a lower disposable income. Do you think this would be a better use of my soon to increase disposable income, or to save towards an offer to my CCJ’s? The two credit cards are not in default, just maxed out (£3,000.00 each). There is no interest accruing on the CCJ’s, I just don’t want any charging orders. What would you recommend?
Thanks Sia
Steven says
Hi I currently have 2 debts, one with Tesco and the other with Barclaycard. Tesco has £39k outstanding and Barclaycard has £6k outstanding. I’ve been on a DMP for 3 years paying £190. At this rate the DMP will be paid off in 2039. Circumstances are not expected to change in the near future. I have a house with about £20k of equity in it that I’m thinking of selling. What time of F&F offered do you think I should offer, if at all?
Sara (Debt Camel) says
Do you want to sell the house for other reasons? Or just to try to sort out these debts?
Any other debts? Overdraft, bills, car finance?
39k is a huge loan from Tesco, was it consolidation? What were the monthly repayments and did your finances get worse after you took it eg your income dropped?
Has either debt been sold to a debt collector?
Steven says
Hi I would be selling the house to move in with my partner. I would love to keep all the money from the sale but obviously have these debts so need to clear them.
I don’t have any other debts other than the usually every day bills.
The Tesco loan was consolidation with monthly payments of around £370. Income didn’t drop I simply couldn’t keep up with the repayments and had very little left over once payments were made.
Both debts are now with debt collectors, PRA (£6k) and Intrum(£39k)
Sara (Debt Camel) says
Obviously you need to cover the sale costs – Estate agent and solicitors fees, Then I think you should make sure you are completely up to date with all your bills. And put aside a reasonable amount of money from the sale as an emergency fund going forwards. Say a couple of thousand. After that I would divide up the rest between your two big creditors.
Your alternative is to carry on paying the monthly payments and hope a debt collector offers you a settlement.
Steven says
I’m on a DMP with StepChange so hoping they could help with a settlement figure. They are saying 50% should do it but I’ve had letters from Intrum in the past offering 70% discount but haven’t had the cash.
Sara (Debt Camel) says
I don’t think you will get much practical help from StepChange. If you tell the creditor you have sold your house they will expect as much back as possible. As I said, your alternative is to carry on paying the DMP and then accept the next settlement offer a creditor makes.
Jayne says
I am in a debt management plan with payplan. I have been in this so far since April 2018. My debt total was £5,500.00 owing to 6 credit card companies. I have paid off £2475.00 in this time paying the set agreed upon £100.00 a month. Of late whenever I have had spare money I have paid more off, Eg this month I paid an extra £250 I got as Christmas money. I am hoping to apply for F&F of 50% of my debt and was wondering if you think I have scuppered my chances of it being accepted by paying the extra payments recently?
Sara (Debt Camel) says
I think you have probably made getting a F&F harder. It would have been better to just stick to the normal payments and add any extra money you have to an emergency fund.
Daniel says
Hi dear
I have debt from 15 deferent banks and credit cards,
the followings are some big ones debts:
2 CCJs active, 09/2018
1 Lloyds personal loan £14900 ( Defaults November 2017)
Barclaycard £11600 (Defaults December 2017)
Halifax Credit card £8500 (Defaults January 2018)
Lowell £10500 (Default August 2017)
And the rest all sold to debt collections.
The Total of debtors are about £70K
I have not paid to them and not replied to them at for almost three years.
I am in low income getting child and work tax credit, also housing benefits.
My friends and community peoples are willing to pay me within next 12 months as a monthly 8% or 10% of my debts to settle with my creditors as Full and final settlement.
But first they want me to get confirmation from creditors.
Do you think if I offer my creditors 8% or 10% to Full and Final settlement, they will accept??
I appreciate your kindness advice.
Best regards
Sara (Debt Camel) says
Those are quite recent debts. It’s pretty unlikely many creditors will accept that low an amount. I suggest you talk to National Debtline on 0808 808 4000 about your situation – bankruptcy may be your best choice (as your are getting housing benefits you presumably renting and don’t own a property) but they can explain the pros & cons of the options.
Tony says
Hi Sara,
Your website is a God-send, thank you so much for all you do, you help so many people!
When submitting F&F offers, how likely is it that creditors would request to see bank statements? I’m just thinking about whether or not it’s ok to have my inheritance transferred to me in full or, for now, should I just ask for the amount I’m going to offer? I’m not planning to be particularly dishonest with them but it would be useful to hold some back to increase the offers where appropriate… Rather than if they all demand more and can clearly see that I have more to offer.
Also, should I put in my letter that’s this is an offer from a family member to pay off theses debts? All the advice I’m reading about these letters say to mention how the money is only temporarily available… Obviously if I say it’s inheritance then they’ll know it’s mine forever. Should I say something about the fact that if they don’t accept my offer I will use the money I had allocated for them to increase offers to others? Maybe a combination of the two?
Thanks again,
Tony
Sara (Debt Camel) says
can I ask how old the debts are? and have they all been defaulted and sold to debt collectors?
Tony says
They are all from around 2012-2016. They have all defaulted and been sold to debt collectors, with the final default due to drop off in May 2021, July, 2021 and April 2022.
(I have made CCA requests, two of them couldn’t locate them, the third didn’t respond and have no sold the debt to another who I am making a further request to)
(Btw, if any of this sounds familiar, it’s because I have asked questions on your other pages… Just more came up while reading this section)
Thanks again!
Sara (Debt Camel) says
have any of them produced CCAs? How much are you proposing to offer them?
Tony says
No, none of them.
Link: said they couldn’t. Debt is unenforceable.
Cabot: said they couldn’t. Debt is unenforceable.
Moorcroft: said that I had to sign the request, I did so and sent it back. Next time I hear anything from them was that they’d sold that debt to Cabot…
Cabot2: CCA request sent a few days ago.
I was thinking to start quite low, I’d read 5% and was going to round that up to the nearest £50 or £100 (depending on amount) but wasn’t sure if that would just be a waste of time? Maybe setting 25% as a maximum?
That would mean (and I’m not sure how specific I should be so I’m going to round these off, might mean my maths all ends up wrong but with the precise figures it is correct):
Debt 1 total = £2800
Debt 1 first offer = £150
Debt 1 max offer = £700
Debt 2 total = £5000
Debt 2 first offer = £250
Debt 2 max offer = £1300
Debt 3 total = £5800
Debt 3 first offer = £300
Debt 3 max offer = £1500
I know some people have said that as it’s unenforceable, I should just not pay. Isn’t there a risk that they could locate the paperwork and then I’d be back to having to pay the full amounts? Or do they just stop looking now?
I know that a partial settlement has a negative credit impact but would this lessen sooner than if I just didn’t pay and waited for my defaults to drop off?
Thanks!
Please let me know if I’ve put too much detail in this post?
Sara (Debt Camel) says
Have you stopped paying these debts? If not, I suggest you stop now. It will show them you are serious when you send a F&F offer.
Because they haven’t produced the CCA, I wouldn’t worry about all this stuff about how to phrase the letter about an inheritance. How much money you have available isn’t really relevant here. Keep it simple.
“You can’t produce the CCA agreement so this debt is currently unenforceable,. In order to have a final settlement I am prepared to offer 5% to settle it, otherwise I will not be making any more payments.”
“Isn’t there a risk that they could locate the paperwork and then I’d be back to having to pay the full amounts?”
Yes there is a risk. But it’s not very large. If they do find it, then you can make a larger F&F. And you will have lots more money to do this as you have either settled the other two for low amounts or paid them nothing.
“I know that a partial settlement has a negative credit impact”
Partial settlement does not affect your headline credit score at all. But some lenders may be less willing to lend to you when they can see you have partial settlements on your credit record.
“would this lessen sooner than if I just didn’t pay and waited for my defaults to drop off?”
that feels confused:
– when the debts have dropped off nothing that has happened before will matter at all (unless you are applying to lender you had problems with in the past, then they can see it on their internal records.)
– a partial settlement will not delay the date debts drop off your credit record.
Tony says
I have, yes. The last payment I made to any of them (via Step Change) was November.
Oh, ok.. So I was going to use the template from the debt advice website. You suggest that I don’t bother writing anything in the “add paragraph explaining circumstances and details of financial situation that you want the creditor to take into account” space other than literally just “You can’t produce the CCA agreement so this debt is currently unenforceable,. In order to have a final settlement I am prepared to offer 5% to settle it, otherwise I will not be making any more payments.”?
In regards to that last point, I thought that might be the case (that once the default drops off then *everything* associated does) so thanks for confirming. I guess I was just checking in case it had it’s own, lesser and shorter, impact to warn future lenders that I don’t repay properly.
David Simpson says
I had an account which defaulted 9 months ago and was sold to a DCA only 5 days after it defaulted (I’ve never known a debt to be sold that quick). I made arrangements to pay £1 a month token payment which was accepted and I’ve made the token payment each month without missing any.
12 weeks ago I offered a full and final settlement offer for 50% which was rejected. Then this morning I unexpectedly received a letter from the DCA offering a 70% discount in return for closing the account and updating the credit file with a nil balance.
It seems strange that they would turn down a 50% full and final settlement then offer the debtor a 70% discount on a debt that’s nearly 4 figures and less than a year old.
Is this normal behaviour for DCA’s or is it possible that something else could be going on?
I’m tempted to make the payment but at the same time I’m a bit wary as this DCA has a reputation for not always acting fairly and is extremely litigious.
The letter advises that if I make the payment within the next 30 days the DCA will close the account.
Andy says
I entered into a DMP with step change a year ago of £54k. The outstanding debt is currently £48,500.
The debt is spread over 7 creditors – 2 x loans and 5 x credit cards. 3 have been taken on by PRA and 2 by Wescot. The remaining 2 are still with original creditors. I have defaults on all of them
I currently pay £465 a month and have not missed any payments, but i’m struggling mentally with the payments and have 0 money to do anything with the family.
I have read this page and several others. I was looking at making a F&F of 20k (My dad wants to help me). Do you think the creditors are likely to accept anything like this, its around 40%? Or would they rather wait 9 years to recoup all of their money.
I’ve struggled to find anyone that is in a similar situation and offered an F&F only a year into their DMP.
Thanks in advance
Sara (Debt Camel) says
Do you have a house with equity?
Andy says
Yes, I have a house with equity. I am wanting to move house which is possible if I pay of the debt ( have spoken to mortgage advisor).
But i cant afford to move if I have to pay off more than 25k to the DMP or continue the DMP.
So I was hoping to settle with the creditors with the sale of the house then use the rest of the equity as a deposit on a new house.
I will be saying the 20k is a gift from my father, who I will pay back once I sell the house, but want to get the DMP settled before I sell the house for obvious reasons. I am not telling Step change I am selling the house.
Sara (Debt Camel) says
It’s always hard to predict what will happen. with F&Fs.
You said you were struggling mentally – I assume you aren’t on medication for any mental health conditions? Can you really afford the £465? If you think that should be lower, it may be better to talk to StepChange now and get it reduced. Then you creditors have more incentive to accept th F&F which is coming from your dad.
Can I ask whether your job might be affected by Coronavirus?
The problem is you need several creditors to agree. The debt collectors may be more likely to than the 2 original creditors.
Andy says
Yes i guessed its hard to predict as all cases and creditors are different.
Not taking any medication no, just hard to see this lasting another 9 years and not having any money to do anything with my family. I can afford to pay it but I have no money for anything else. So maybe I recently changed my job and have less income, but less expenditure, so its similar to the original budget sheet I did. You think redo another budget sheet and say I can now only afford £300 for example, or 20k lump sum?
I’m a self employed plumber, so if i do not work, I do not get paid. Coronovirus will definitely affect me if the country gets quarantined. My partner is also self employed.
Yes that’s my main concern, the 2 creditors that have not gone to debt agencies would not be willing to accept. the 2 that are with Wescot are only debt collector agencies as I understand, so these may not be as easy as PRA who buy the debts.
Sara (Debt Camel) says
I suggest you talk to StepChange and say your income has dropped and can you reduce your monthly payment.
Then see how Coronovirus goes. You may need to reduce your payments a lot or to nothing.
And think again about F&F offers when things are clearer in the autumn. Hopefully! If they aren’t you would be very unlikely to be able to get a mortgage…
This really doesn’t feel like the right time to push this.
Steve says
Hi been reading these threads with interest. I have a £44k outstanding debt with 2 DCAs. One with Intrum (£38k) and one with PRA (£6k).
Im paying StepChange £190 a month with no change in the foreseeable future for that monthly figure to change. Been paying these DCAs now for close to 3 years.
I have a house with around £45k of equity in it. Looking to sell in the next year or so. Can I offer the DCAs a 50% F&F settlement figure to settle thud mess or is this a no brainer.
Any advice would be greatly appreciated.
Thanks
Sara (Debt Camel) says
where would the money come from for this settlement offer?
How old are the debts (when was the account opened, not when you defaulted) & what sort of debts were they originally?
Steve says
Hi I would use money from the sale of my home.
PRA took over from Barclaycard and the account was opened in Aug 2015. Defaulted June 2017. This one was a credit card.
Intrum took over from Tesco and the account was opened Oct 2016 defaulted Aug 2017. This one was an unsecured loan.
Sara (Debt Camel) says
So you want to sell the house and keep half the equity? Your creditors may not think that is reasonable. Where will you live, how would renting costs compare to your mortgage?
If your house is too large, have you looked at other options such as renting out a room?
Sara (Debt Camel) says
That was a very large unsecured loan – was it for consolidation?
John says
Hi Sara.
I made a settlement offer with link in January, the settlement was for 60% of the debt. That was after going back and forth with offers, they accepted 60% I payed the agreed amount now I’m getting letters for the remainder of the debt. I do have to n writing that the remainder of the debt would be wiped off all though this doesn’t seem to be the case, any help appreciated.
Thank you
Sara (Debt Camel) says
Ask them why they haven’t written it off. Check your credit record too, the debt should show as satisfied or partially satisfied on there.
Steve says
It was for debt consolidation but I have an irresponsible lending case open with the Financial Ombudsman at the moment as at the time I only earned £1850 and I was allowed to take out a £30k loan when I already had debts, mortgage and usual house hold bills.
Sara (Debt Camel) says
Well I suggest you stop worrying about a F&F and wait until the irresponsible lending case is resolved as that could make a significant difference.
Steve says
Thanks I will come back for more advice one I know the outcome.
Sadie says
Hi
I hope someone can help me
I had two properties prior to recession and the bank repossessed both
I live with my parents and my credit file shows this as being my main address
The first property was with first trust ni this has now gone to link financial outsourcing but in equifax it says date satisfied 1/9/17 and the status showed settled in green
What does this mean??
If link have it would they not have this registered and why is it saying settled
The second property that I had was with ulster bank and they have never sent me a letter to my residence but in the last month they sent one to the address which was repossessed the postman actually give it to me as he knows I don’t live at that property this is showing on equifax and shows a default date of 24/02/2015 this should fall off this time next year
I owe 117k between the two lenders I don’t work and I don’t claim any benefits and I have no assets
Do you think I could offer them 30% f+f
My boyfriend is giving me 36k if it would make them go away as they are causing me great anxiety and stress
I can’t go bankrupt it’s not an option
Do you think I should maybe consult someone to sort this for me
Thanks Sadie
Sara (Debt Camel) says
Why is bankruptcy not an option?
Sadie says
Hi
I can’t go bankrupt as I have studied all my life for Exams and I am not prepared to give up my career chance
Sadie
Sara (Debt Camel) says
what is your career choice? and when will you be getting a well paid job? If there is a reason why you can’t work, that would help the chance of a F7F being accepted, and could potentially mean that a lower one would be.
Sadie says
Hi Sara
I am so stressed this is preventing me working In finance, as my credit score is a disaster so I have to wait until this clears
Thanks
Sadie
Sara (Debt Camel) says
when were the properties repossessed? I am not trying to be difficult, but you can’t just walk into a well paid finance job if you have been out of the market for years? Do you have CCJs on your credit record?
Sadie says
Hi Sara
I will not be walking into a well paid finance job at all, I will be starting at re entry level at a firm I used to work with I can’t do so as my credit file will not be cleared until Feb 2021
I never wanted to go bankrupt as I have studied for a very long time I changed career into marketing now I am unemployed
I don’t have any ccjs
Sara (Debt Camel) says
Bankruptcy would not normally be an obstacle to a job in marketing. I’m sorry but I think you shoukd Talk to a good debt adviser about bankruptcy and seriously consider it. 36k is a hell of a lot of money to waste. Perhaps that could be better spent to set you up in business.
I suggest you phone National Debtline on 0808 808 4000 about your options.
Anonymous says
Hi, I would like some advice please, I had a debt with capital one which was taken out in around 2014 or possibly earlier but is not statute barred is I was in an arrangement to pay through stepchange and the last payment I made was in 03/01/19 After this I stopped paying, due to being out of work and was planning on paying it back when I had the money spare, the debt has now been sold to Lowell and I do not want to cause anymore damage to my credit file and wish to settle debt I cannot pay in full as I don’t have the money spare, I am on universal credit and live on my own, I am struggling financially, I can pay something towards the debt but I want to know if they are likely to accept some kind of full and final settlement. Is there anything I can do to delay them such as getting solicitors involved to delay them and make it statute barred by dragging it out or is it not worth it
Sara (Debt Camel) says
This debt won’t be statute barred until 2025. Hoping to drag things out until then is unlikely to be realistic.
Is this debt currently showing on your credit record? id it marked as defaulted?
Bethany says
Hello
If I owe £1900 to link
£1250 to Lowell
What kind of percentage should I offer as an early settlement isit 60 %
Sara (Debt Camel) says
What sort of debts are these? when were the accounts opened? When did you default on them? Are you currently making payments, if so how much?
Paul says
Hi,
I asked Aqua for a settlement figure and they would give me one but also said a default would be applied to my credit file is the correct as no one else has put a default on my file.
Thanks
Paul
Sara (Debt Camel) says
How long ago did you start missing or making lower payments to Aqua?
Paul says
Hi,
I’ve never missed or behind with any payments I’m upto date, I just want to get rid of the card.
Sara (Debt Camel) says
so you are settling in full, not having a reduced settlement? In that case they should NOT add a default, that would be unreasonable.
Paul says
Hi,
My balance is £735 I was looking for a lower settlement around £600 but if I don’t pay the full amount I get a default. Is this right
Thanks
Sara (Debt Camel) says
Well you could request that they just mark it as “partially settled”. But if they refuse, well you aren’t keeping to the terms of your contract so I suppose they can argue you have defaulted. It’s unusual for a lender to agree a partial settlement if you aren’t in financial trouble.
Why not just pay off the £600 and then clear the rest over the next few months?
Paul says
Thanks for the reply.
I guess I will need to do that to stop getting a default.
Paul
Hbieber says
Hi can you help me with an issue I’m having with lending stream they offered me a reduced payment to clear the debt of £258 there was no time limit on it. I went to the ombudsman and sadly lost as I had loads of pay day loans but as they were all separate I didn’t win as apparently they weren’t to know I was in debt as not a repeat borrower. No I’ve got to repay the debt and offering to do so they are not saying the full £400 is due can they do this
Sara (Debt Camel) says
yes – they offered you a settlement and you rejected it. You were very unlikely to win a 1 loan £400 case at the Ombudsman.
What is the rest of your financial situation like?
Hbeiber says
It’s not to bad now pretty stable and I’m a good payer but have that one default. At the time though it was dire I had seven pay day loans and was borrowing from one to pay the other. I won the other cases bar this one and curo then funnily enough when they went into administration I got an app mail saying I was owed money for unaffordable lending from the administrators but got £1 ! I just wanted it removed from my credit file really it wasn’t about the refund . I feel it’s very unfair to raise the bar now
Sara (Debt Camel) says
They haven’t “raised the bar”. They made you a reasonable offer, you turned it down and took them to the ombudsman with a weak case and lost.
Hbeiber says
Well I didn’t feel it was a week case I was in financial hardship at that time and won the other cases as I was borrowing from one to pay others I also had a serious car accident so went onto half pay. I didn’t realise that it was a “seven day offer” which is what they are saying now. I guess if they have acknowledged it was a difficult time for me it’s bad to now retract, and they are an absolute nightmare to communicate with
Sara (Debt Camel) says
yes they are VERY unhelpful.
Did the email from them say it was a 7 day offer? go back and check.