Individual Voluntary Arrangements are complicated long-term legal agreements. A lot can change in your life during the 5,6 or 7 year term your IVA lasts.
Sometimes your IVA firm isn’t as helpful or sympathetic as you think it should be. You should always be treated politely and have things explained to you.
If there is something really wrong with the way your IVA is being handled, then you can and should make a formal written complaint.
Complaining has a bad image these days: it’s seen as weak, better to have a positive attitude and “get on with your life”. But in some situations making a complaint is absolutely your best option.
I need to point out the obvious – I don’t know what your problem is and I don’t know the terms of your IVA. I am also not a lawyer!
Some of this article may not be relevant for you and there may be other avenues that you can explore. You may sensibly decide you need help to lodge a complaint – see the bottom of this article.
Let’s look at a couple of common reasons people give for not wanting to complain.
“Complaining won’t make a difference”
Lots of people go into an IVA because they are scared about their debts, CCJs, bailiffs etc. Perhaps you feel your IVA firm are the experts, you know nothing and have to put up with whatever you are told.
But you aren’t powerless:
- an IVA is a legal contract where the exact terms matter;
- your Insolvency Practitioner (IP) is personally liable if you decide to go to court (NB this is very rare and I am not suggesting that you should!);
- your IP can potentially lose their licence, which means losing their job. Again this is very rare, but the point is that an IP has to act professionally. They can’t just tell you what to do if it’s not in accordance with the terms of your IVA;
- handling complaints can also be a difficult and time-consuming problem for the IP and the firm to deal with. They will want them sorted out as soon as possible.
“My IP will make me bankrupt if I complain”
Your IP may feel that answering your complaint is a nuisance, but this is not a valid reason to make you bankrupt.
The Insolvency Act 1986 says the court will only approve an IP’s petition to make someone bankrupt if they haven’t complied with their obligations in the IVA, they have supplied misleading information (this doesn’t mean a minor error or omission) or they haven’t complied with a reasonable request by the IP.
If at any point someone from your IVA firm says they will make you bankrupt if you don’t do X, you should ask them to explain in writing the clauses of your IVA you will be in breach of by not doing X.
Contents
Step one – get a reality check
You need to know that your complaint is actually reasonable. Things go wrong with IVAs and if something large has changed in your life it may be there is no chance of the IVA being completed.
This is especially likely if it has happened early in the IVA. Later when you have made a lot of payments already, there are usually more options. Read my article on What happens if you can’t afford the IVA payments, and see if that suggests potential ways to solve your problem.
Essentially a complaint has to be about the way your IP has handled the situation, not about the situation itself.
If any IP is likely to have done the same thing, it is unlikely a complaint will achieve anything.
I suggest you post on one of the IVA forums,e.g. iva.co.uk or MoneySavingExpert. That will give you some feedback on whether you do have good grounds for complaining. You may also find that in replying to you, people write phrases that you can use in your complaint and give useful links.
Posting can be done anonymously but do name the IVA firm, because people may say if other posters have had similar problems with your firm.
On the forums you may get asked questions such as “is there a minimum dividend clause in your IVA?” or “what does it say about taking a payment break?” Look at your IVA paperwork:
- the IVA document and any annexes are the key items. If any of these are missing, ask your IP to send you a copy;
- any correspondence between you and the IP before the IP was proposed or during it.
It may seem confusing at first, but persevere and ask questions on the forum. The more you understand about your IVA, the better your complaint is going to be.
Step two – simply ask why
Before you lodge a formal complaint (step four below) it is a good idea to write to your IP stating your concern. Even the best firm sometimes makes administration errors or there may have been a misunderstanding.
You can find the email address for your IP from the IP directory.
Keep it short and use plain English rather than legal wording:
- don’t use the word “complaint” at this stage
- ask the firm to explain why you are being asked to do X, you don’t think you should have to because of Y
- if you would like a payment break or to propose a full and final settlement but your IP says you can’t, ask them to explain why
- say if you would like to speak directly to your IP.
Step three – background research
Whilst you are waiting for the reply, do some research on your IP and the company as this may help you with the next step:
- look up who authorises your IP;
- read SIP 3.1 – this is a Statement of Insolvency Practice for IVAs. This link is to the one issued by the ICEAW; the other bodies that authorise IPs have identical ones;
- read the Code of Ethics that your IP’s regulator publishes; here is ICEAW’s, where Section A and D are most likely to be of interest;
- find out who regulates your IVA firm. If they do other debt management work apart from IVAs, they should be FCA regulated and their website should say this;
- if you would like to know some factual information that could affect your complaint, consider putting in a Subject Access Request to your IVA firm. Do this as a separate email to the Step Two query and add a sentence on the end making it clear that this SAR is in addition to the query you sent them on dd/mm/yy.
This is all background information, you can read quickly, looking for things that seem relevant to your situation.
Step four – make a formal complaint to the IP
Your IVA firm’s website should have the details for how to make this formal complaint.
Don’t by-pass this step even if you know you have a serious problem (one exception that is actually very rare – if your IP informs you he is about to petition for your bankruptcy, you need professional help right away, see below).
Going through a formal internal complaint has the following advantages:
- if it works it will be quicker;
- it provides a way to reach a settlement without attacking your IP’s professional competence. If you complain to the IP’s regulator, it is less easy for them to back down because they may feel they have to defend their actions
- it may give you more useful information if you do need to take your complaint further.
Try to separate out the major issue from any subsidiary ones.
For example, if your main complaint was that your IP is telling you your IVA is going to fail when you think it could reasonably be marked as completed, you may have other complaints such as that you were initially misled about what an IVA involved and staff don’t return phone messages – list these other points after explaining the most important problem so that you don’t confuse it.
If you know what you want to happen, ask for this clearly, for example, “I would like you to confirm that I do not need to do X as it is not mentioned in my IVA terms.” Or “I would like my creditors to be asked to vote on whether my IVA should be completed on the basis of funds paid to date”.
Step five – make an external complaint
Just because this seems complicated doesn’t mean that your complaint is going to fail!
Your options depend on your specific case, so I’m just going to outline them briefly. Think about getting professional help to choose between these and to take them forward, see below.
(5A) complain through the Insolvency Service
You are not complaining about your IVA firm, you are complaining about your IP.
Complaints about an IP have to go to their authorising body, but the Insolvency Service has provided Insolvency Practitioner Complaint Form for you to use.
The Insolvency Service says:
The authorising bodies are not able to intervene directly in any insolvency case, nor to overturn the decision of an insolvency practitioner, nor that of any Court. They will consider any referral within the context of whether the actions or behaviour of the insolvency practitioner may result in the insolvency practitioner being liable to disciplinary action.
That may mean that you can’t see the point of making this complaint!
However there may be conciliation mechanisms that will help to resolve your dispute, even if the regulator lacks the legal power to force an IP to change a decision. This is worth doing even if you are skeptical.
(5B) court action
To overturn an IP’s decision you can go to court. If you are being told to do something that seems to be against the terms of your IVA agreement, or which is not mentioned in your IVA agreement, then this may be an option for you.
You need a lawyer to discuss how to pursue this. This would be a civil matter usually dealt with by a County Court, so the police will not be involved.
(5C) Complain to the Financial Ombudsman about mis-selling
The Financial Ombudsman (FOS) has no jurisdiction over the operation of IVAs.
But FOS can look at complaints about the advice to enter an IVA if the advice came from an FCA authorised firm:
- this could be your IVA firm – although many IVA firms are not FCA members;
- it could also be the firm you originally spoke to about an IVA that passed your details to your IVA firm. This would be separate and in addition to any complaint to your IVA firm.
There is also the problem that if your IVA is continuing, then any compensation ordered by the FO may even fall into your IVA under the windfall clause, although this may make it easier to get it agreed that your IVA has been completed.
Get help
If you think you need help with all this, contact your local Citizens Advice Bureau. A local Citizens Advice has access to the national specialist debt team, so don’t worry that the advisor you see hasn’t dealt with an IVA complaint before – it might be a good idea to show them this page! They will want to see your IVA documents and they will be very pleased if you can give them the ‘background research’ from step three above.
You may need a lawyer. Some CAB’s have lawyers, others will be able to refer you to a local Law Centre or other places for pro bono (i.e. free) legal help.
In 2022 there are legal firms saying they can win IVA mis-selling cases. It isn’t clear how successful they are though… and many want you to pay several hundred pounds for them to write a report, but it isn’t clear how much this report will help.
More than a third of IVAs fail
IVAs – complain about a secured loan
How does an IVA work and what goes wrong
t curtis says
Made my last iva payment march 2014 have yet to have my completion certificate who/what can i do or contact about this?
Sara (Debt Camel) says
Hi T, I have written an article about delays in getting your IVA completion certificate that you may find useful: https://debtcamel.co.uk/iva-completion-certificate/. As it has been over 9 months, this is time to complain!
marlow says
Hi I made my final iva payment last may 14. My debts were £23000. With all my payments and 3 ppi I have paid back about £21500. I have been enquiring about my completion certificate and have just had a letter yesterday asking for 12 more payments of 260 per month. Can they do this 10mths after my final payment. Also barclays sent me a letter saying they were giving me back £3500 in interest that shouldn’t have been taken and they sent a letter to dfd about this. No matter how many times I ask how much I owe no one will tell me. They also wont give me any information on the barclays interest.
Sara (Debt Camel) says
Hi Marlow, you could ask DFD in writing about the Barclays interest issue and whether this affects the maximum amount you might have to pay into your IVA. re the 10 months delay, that is very poor, you may well have made financial commitments if DFD told you that your IVA wouldn’t be extended. Again a written complaint (as described in this post) would be a good first step and I would suggest talking to your local Citizens Advice Bureau if you would like help with this.
Harry says
Hi Sara we spoke a month or so ago , still not got my certificate, I rang today they told me that they r waiting for 1 bank that did not replay to them so is outstanding, Santander, if they don’t get in touch soon the money will divided between the over creditors or come back to me to pay Santander ,, or is not right
Sara (Debt Camel) says
Hi Harry, you need to ask your IVA firm what will happen if Santander don’t reply. But you are not going to be left with your IVA finished and still owing money to Santander if that’s what you are worried about. Your IVA finished in December. If you haven’t got your completion certificate by the end of the month, put in a formal complaint to you IVA firm and the Insolvency Service’s gateway for complaints.
keith says
Took out iva in 2009. First two annual reviews, payments were adjusted to cover, no problems. Original firm taken over by Money Plus. Next three annual reviews went in heard nothing. I could see myself that any extra earnings had balance out to my out going. Even on a tight budget I had nothing left each month. Final payment in Aug 2014. Heard nothing, so I thought it was over. Great. Then March 2015 got annual review pack. So I filled in sent off. Now they say I owe several 1000’s (waiting on final figures). Panicking now and don’t know what to do. Have they mishandled my iva? Or am I at fault for not chasing them?
Sara (Debt Camel) says
Hi Keith, if you completed the annual reviews and thought there wouldn’t be a change in payments because your expenses had also gone up, I can’t see why it was your job to chase the IVA firm if you didn’t hear anything! If I was you I wouldn’t wait to hear “the final figures”, I would email them saying why you don’t think your payments should have increased (detail your increased expenses). Add you will be putting in a formal complaint to them and also to the Insolvency Service Gateway if your completion certificate doesn’t arrive within the next month.
Collette thomas says
Hi not a negative comment I’m actually in shock and EXTREMLY pleased . We made our final payment to our iva on the 1/12/15 then received query regarding equity in our property which we dealt with quickly and today 12/1/16 we received our certificate of completion issued on the 6/1/16 !!!! Very happy as was worried as I had read lots regarding people waiting silly lengths of time to receive there completion certificate . Our iva was originally with grant Thornton then changed to aperture .
Sara (Debt Camel) says
Good to hear this!
jim says
Hi I was with Grant Thornton now named as Aperture, i made my last payment last month and they have now told me it will take up too 8 months to complete, which im shocked with, i suppose ill have to wait and see.
Mark says
Hi,
I’m 2 years into my IVA and was hoping to pay off any debt still owed, dependant on inheritance I may receive. I’m inquisitive on how I go about this as I don’t seem to be able to get an easy and straightforward answer.
Any advice or help would be much appreciated
Sara (Debt Camel) says
Hi Mark,
you may find this article useful: https://debtcamel.co.uk/iva-settlement/.
Your IVA firm won’t be able to give you an exact amount needed to settle the IVA until it’s know when you will be able to pay this because a) until that point you will be making more monthly payments b) if your IVA has the “statutory interest” clause that amount goes up as time goes on and c) other windfalls (typically PPI) may reduce the amount you have to pay to settle.
However if you ask for a rough estimate of what the amount would be likely to be if you paid in in, say, 6 months then they should be able to give you a figure and explain how the calculation works. If you don’t seem to be getting anywhere with your case handler, out in a formal written complaint to the firm and emphasise that you are only asking for an estimate and an explanation of the calculation.
David Lane says
Funnily enough I’ve just made a complaint to my IP, completed my IVA early in June 2013 after finding their staff rude and mistake made on several occasions with regards to overtime and income/expenditure sheets reverting to previous levels.
Fast forward to now and once again an issue has arose, once again their member of staff was rude and once again it seemed like everything was too much trouble for them. As I am in the process of remortgaging it transpires that despite having over three years to do so they have never removed the restriction on my property. They weren’t apologetic, and advised me to put any complaint in writing. They have promised to submit a form to remove this interest but this is the final straw for me with them, having experienced issues on a couple of previous occasions. they have apologised and seem to feel that a mere apology is acceptable in the circumstances. From their emails its clear that their original form to remove their interest wasn’t sent by recorded delivery, to me it seems that this is incompetence which could have a massive effect on my life
Lee says
Does anybody know wots happening with this Green v Wright case
Sara (Debt Camel) says
Postponed, lack of judges (!), no date set.
Edited – decision and discussion about it is here: https://debtcamel.co.uk/ppi-iva-green-wright/
james burgess says
hi i have just made my last payment after 6 years 8 months to IVA company now they are telling me it may take up too 8 months to close as they have to asses my last years earning which will take 8 weeks then a further 6 months to close down, is there a time limit they have to do this.
Sara (Debt Camel) says
There is no time limit, but by the point it gets to 4 months I suggest emailing the firm with a formal complaint, then if you still don’t have the certificate by 6 months put in a complaint to the Insolvency Service gateway, see https://debtcamel.co.uk/iva-completion-certificate/ for more details.
MS says
My iva isn’t registered on my credit file or the insolvency register and I’ve been on it over 18 months now. I’ve got a copy of chairmans report, creditors meeting etc
Is this right ?
Sara (Debt Camel) says
No it’s not right. But it’s not to your advantage to have an IVA showing on the register or your credit record so I’m not sure I would bother to complain about it! I suggest keeping an eye on your credit record and if you see the IVA appear, make sure it has the right start date.
Michael Kelly says
Hello
I am some 10 Payments away from completing my 60 Month IVA – I have no assets or Mortage so I should get to the 60 Month and not be approached for an Extension – which I believe is correct. I have however just been offered to take an unsecured loan in order to end my IVA early – This I find so Hypocritical it is unbelievable – that an IVA company encourage you to get into Debt in order to pay off the IVA early and they Charge a £200 referral Fee in the process – Is this legal and can they actually do this?
Sara (Debt Camel) says
Hi Michael, I have written an article about this Creditfix / Perinta loan: https://debtcamel.co.uk/perinta-loans-end-iva-early/
Lee Brown says
You should not even be applying for a loan if still in a iva
Sara (Debt Camel) says
In this case the loan is being suggested by the IVA firm in order to make a full & final settlement offer to the IVA. I don’t think this is a good idea (for the reasons given in the link to my other article) but it’s not illegal.
John says
Hi. I am 54 months into my Iva and at the equity release stage. I received a letter yesterday saying that there is over 5k equity and I am unable to remortgage,thus I have to continue for extended 12 months. So I rang my IP and asked for them to explain there findings.
Firstly I feel they have overpriced my property and they said that I am welcome to get my own valuation done by (pretending) to sell my home to a local estate agent. Which I thought was very unprofessional.
Secondly when I was given the findings their stated that there was 8k of equity in the property,so I asked if that was 8k each for me and my wife as we are in a interlocking iva. The response I got was that I’m in a joint iva and there only needs to be 1 x over 5k to remortgage.
I’ve done some research and dissected my Iva proposal and I believe that due to the wording of my proposal that we would need 5k each of equity.
Can I challenge this second point with my IP.
Thanks
Sara (Debt Camel) says
First get that valuation. Bother unprofessional, this could be a simple way to resolve your situation. You need to ask the estate agent for a realistic but not fire-sale price, say you want the house sold within a few months.
You could look back at the documents you got when your IVA was set up. They may have contained some worked examples which will clarify the point. For most joint IVAs the de minimis 5k applies for each of you but it will depend on the wording of yours.
You can definitely challenge this – put in a formal written complaint to your IVA explaining why you consider they are wrong. You may want to get some help to draft this – your local Citizens Advice or a Law Centre could help.
John says
Thanks Sarah. I’ve got a estate agent coming to do a valuation on Wednesday. so hopefully could have this resolved soon.
I’ve looked at similar properties in the area and they seem to be in better condition than mine and cheaper than their valuation And I’m sure that my house won’t match there valuation.
Thanks again
Louise says
Hi, I’m coming to the end of my 54 month. I have been advised my equity release is £9000, I cannot get a remortgage as it is shared ownership social housing. I requested how much was left to pay as I’ve paid 2 lots of ppi totalling £14000 on the original debt £31,000. They could not give me a breakdown but said I owe £9000 which included fees and interest. I get regular credit reports and the figures don’t stack up – my understanding is that they are not to make a profit – can I challenge this as they have i need to make 12 extra payments.
Sara (Debt Camel) says
First, do you agree with their calculations on how much equity there is in your property? You should be left with at least 15% equity. See https://debtcamel.co.uk/iva-equity-release/
Two lots of PPI totally 14k sounds like a lot, but the claims company they used will have been expensive and their fees have to be deducted. So it may not make as much impact on how much has been paid in as you think. But you are entitled to ask for breakdown showing how much has been paid in to date and what the fees have been.
Gina says
Hi
My experience is goal post changes all the time and fees need to be checked as to what you are paying for ask for a break down of what your paying and also ask for a list of if creditors and go back to them and ask for balances and proof letter from them and I know it’s hard but try work out what you have paid and include ppi and original variation and if it don’t add up go to them with a complaint and your proof and ask for investigation. And don’t give up! Until you get the answers chances are balances are a lot less than what you think if they are old debts some might of even been written off you are entitled to know what you are paying for as you employed them good luck
anthony oliver says
i completed my iva in june 2017 with debt free direct and i havnt received any feedback as when i will receice my completion certificate in fact dfd wont even answer the phones
Sara (Debt Camel) says
DFD’s parent company has gone into administration. The DFD subsidiary is being sold to Aperture. I suggest you start sending emails rather than phoning.
Wendy says
Hi get an email address write one email and overload them everyday until they respond also you can go through fairpoint as they own DFD with a complaint about completion I just bombarded them all day everyday until they listened to me ! Goodluck I can’t see how they are going into administration as there turnover last year was somthing like 5.2 million check out fairpoint and I’m sure you will see your insolvency practitioner on there website as a director or manager there
Lee says
There’s a shock Aperture taking over more Ppi money for them
Sanjeev sharma says
I completed my iva in May 2017 I waited 5 months for the final closure document to come threw but it eventually did,, previously in October 2016 I got a letter from bank saying I had ppi to come back to me so I informed the iva company about this and left it at that. Then in March I got another letter from bank saying you haven’t yet claimed your ppi so again I phoned the iva up and the said the have collected all my ppi’s so again I left it at that because I was coming to the end of my iva. I then was given the option of remortgaging to further pay my debt which I took out so then in May I stopped paying my iva and started paying into a different repayment scheme. When I did get my final enclosure document I started applying for ppi as I hadn’t previously in many years. Then I got a response from the same ppi that sent me a letter in 2016 that my iva company had not contacted them and the money was still with them. So I sent them the final document and behold the iva company who i finished with in May took all the money. Is this right can they do this even if I am out of the iva and paying a different company for the existing debt that the creditors agreed on
Sara (Debt Camel) says
I’m sorry but it probably is right. See https://debtcamel.co.uk/ppi-iva-green-wright/
Sarah says
I would just like to add that IVA is the worst government financial scene ever! I have all written documentation and proof – I owed £25,800 and in all I paid back £40,989!!!!!! This is the biggest con ever – if people read this my advice is go bankrupt and don’t pay anything back!!!
No one will help you, no one cares and banks and financial people do not give a shit about anything or anyone accept how much they can get out of you.
Waiting for the day when soneone takes these IVA companies to court and they are told they must pay back the money they stole from people!!!!
Sara (Debt Camel) says
The large majority of people don’t have to make any payments if they go bankrupt. However in your case you probably would have been one of the those who have to make monthly payments for 3 years in bankruptcy, and you would not have been able to keep any PPI refunds for example. So although you probably would have paid less than in an IVA, and it would all have been over a lot more quickly – you would not have paid nothing in bankruptcy.
Sarah says
Thank you – I knew I had been mis-sold it but there is nothing to do about it – I had no one to talk to for help regarding it. I messed up and it has subsequently messed my life up also. No home, no where to live, no job either, no savings, nothing. People should be warned off these companies who promise the world and deliver hell. There is no way I can get anything back now either. I have tried with banks concerning PPI and they say they have no information on me? When it comes to money and life in general I am the unlucky one!!!
Strawjaw says
I took out an Iva when I was made redundant in 2008 and none of my creditors would agree to smaller payments. I made my last payment in July 2013 – but have never received a completion certificate. Debt free direct wouldn’t send it until I signed a form entitling then to claim my ppi – then it was made legal for them to just get it anyway, they were sent a payment of over £6000 which along with all my payments should have repaid my creditors in its entirety. Still no certificate of completion – now I’ve just been given another ppi refund – which has gone directly to a firm called Aperture – is there anything i can do? I feel like DFD have been very sly and surely something must be illegal – no certificate of completion when it’s paid up for nearly 5 years – and now being able to make a claim on my other refunds – how is this fair??!!
Sara (Debt Camel) says
I am sorry but DFD were perfectly within their rights to refuse to give you a completion certificate until you agreed to them collecting PPI afterwards.
When you agreed to your IVA, assets that you had (apart from excluded ones) became the property of your creditors. These assets included the right to make PPI claims.
It is a pity you didn’t take advice at the time and just sign and get your completion certificate. I am sure Aperture will send you it now if you sign.
Alicia says
I have iva for just over a year. My circumstance changed and I am earning less. I have infirmed them and received no response. All chasing. Considering to stop payment and go bancrupt.
Sara (Debt Camel) says
Hi Alicia,
that may be the right way forward for you but it is a big decision. Do you have a house with equity? Any assets? How large are the debts in your IVA? do you think your earnings may improve?
Sarah Coyne says
My response is after being talked into an IVA by the now defunct Debt Free Direct, is go bankrupt. You’ve only wasted 1 year with them – don’t waste another 5 paying it off – go bankrupt and do t pay anyone – your still young – no stigma with bankruptcy the best people have done it. Forget IVAs they are the biggest government rip off and money making scam since PPI
Lisa says
I took out a joint Iva almost 6 year a go my ex has paid nothing towards it for 5 year or our mortgage , I am now married and trying to put my husband on my mortgage and take my ex off I rand my Iva and they agreed and sent my a letter through email confirming this my mortgage company asked for a letter not the email so Iv rang back and are now saying my ex can’t be took off till the Iva is complete and I’ll need to remortgage with my ex to release the equity in my house! They just be mad if they think I’m going to do that surly that’s wrong I don’t mind remortgaging if my husband is on as we live in the property but why would I remortgage with my ex who doesn’t pay towards nothing and also the fact they have sent me the wrong information in the first place it’s shocking Iv gone through 3 months of stress trying to add my husband finally get it sorted for them to say aww sorry you when told the wrong information!
Sara (Debt Camel) says
First of all, there is no such thing as a “joint IVA”. There are two separate IVAs. Have you been paying your ex’s IVA all these years without knowing this?
Second how long was your IVA for – if it was for the usual 5 years, you should already have passed the “remortgage or pay an extra year” point?
Who is your IVA firm?
Andy h says
Are these iva’s a con i think there worse then ppi i got back 15000 and it went in into the iva so i will be paying the same that i owe
Sara (Debt Camel) says
How large were the debts that went into your IVA? how large are your monthly payments?
kevin waterman says
My iva has failed i was paying £262 a month and i called them to say i cant afford that much but they wouldnt drop it so it failed ,i payed in £4730 and out of that only £700 went to my debts and the rest my iva (unity) took ,lm still in debt and ballifs knock the door any suggestions ?
Sara (Debt Camel) says
Sorry for all the questions:
When did your IVA fail?
What did you want it reduced to? Was this put to a vote of your creditors?
How much are your current debts?
Are you renting or do you have a house with equity?
Charlie says
My IVA company have gone into insolvency, if this is the right term for it. Im just absolutely shocked. I have also been told that the ways we were asked to send our information I.e. via whats app was not secure! A new company has taken over and have sent me forms to sign but I I don’t know them. I have lost all trust in what I thought was a highly regulated debt solution. I have also read that if I leave this IVA because of this that all the payments I have made ( because they are under 100) will be lost on fees!
How can a company that is supposed to be looking after mine and others debts, get into debt themselves????
Sara (Debt Camel) says
Good questions!
Which Iva Company is this and who have you been transferred to?
How long until your IVA finishes?
Can you say how large the debts were, if you are buying or renting and what your monthly payment is?
Charlie says
It was pareto, they have been taken over by creditfix I owe 4474.
I think I’m paying over 5-7 years ??
No car finance, started about a year ago ?
I rent. I pay between 70 and 90 a month.
Thankyou
Joy says
Hi due to a family bereavement I contacted my insolvency practitioner to notify them I would be receiving a sum of money and asked for how much I would have to pay. I was given a figure which I noted. A month later I received a letter informing me of a new figure which was an increase of 7k on the figure given to me over the phone.
I emailed them for an explanation which I deemed unsatisfactory and asked for the case to be escalated to a senior manager. I eventually received another email telling me that the initial figure given to me was incorrect and that I have to pay the higher figure. The manner in which this has been handled is unacceptable and I have serious concerns over the way my IVA is being handled.
Sara (Debt Camel) says
Have you asked for a breakdown of the new amount?
Joy says
Yes and I have received it. Along with a response to all the points I raised which refer back to the original agreement.
Dawn says
I owed £13.5K to creditors. I have been paying off the IVA at £100pcm for 4 years and it runs for 5 years in total. I might have a lump sum of money coming in, and the IVA firm are asking £16K to close the arrangement! I was never told I could end up owing more than the original debt, I feel the IVA was missold to me. (I have bipolar disorder, so debt has been a lifelong problem)
I was actually told prior to signing up for the IVA that reducing the total debt payable (ie £100 pcm for 5 years totalling £6K) was the lenders’ way of taking responsibility for loaning stupid amounts of money to someone who clearly couldn’t pay it off (I banked with Barclays, they lent me most of it, and they knew they were giving me debt which was more than I earn in a year)
I now feel totally scammed to end up owing more than I originally did, despite having paid for 4 years. Is there any recourse open to me?
Sara (Debt Camel) says
who is your IVA firm?
how much of this extra 16k will be IVA fees and are they also adding in something that may be described as “statutory interest” or “8% interest”?
Dawn says
Hi Sara, thank you so much for responding to my enquiry.
The IVA firm is Creditfix, I was put in touch with them by a firm called Corbrooks who pressured me to go ahead and sign all the documents quickly.
The additional fees are for a whole host of things including Nominee Fee, Supervisor Fee, Successful PPI Claim fee, PayDay loan investigation (I’ve never had a payday loan!) Partnerlink Technologies fee, PPI external consultancy, Vision Blue Case management and montly support fee…. the list goes on and on and most of them are things I’ve never heard of and certainly wasn’t told I could ever be expected to pay for. If I’m looking at the document correctly, all the fees total £4,350. I find that a shocking proportion to add to the original debt, it is obscene.
I can’t see any mention of interest, I guess I should be thankful for that. I was told that all interest was cancelled by taking out an IVA.
Sara (Debt Camel) says
if you owed 13.5k to creditors and an extra 4.5k is added in fees that comes to 18k. But you have already paid about 5k haven’t you? So why are you now being asked to pay 16k more to close the IVA?
If you are finding it difficult to work through all the numbers, can I suggest you get in touch with your local Citizens Advice who can help you look at this and help with a complaint to Creditfix if necessary?
Dawn says
Thanks Sara, yes it is all very confusing. I will go to my Citizens Advice with the paperwork and see what they make of it.
Mr G says
Hi I set up IVA about a year ago and I was and still am on benefits , via company didn’t tell me that pip payment isn’t included for consideration of payment , was I miss sold iva
Sara (Debt Camel) says
Is paying the IVA proving difficult?
Mr G says
A little yes , I have been trying to call iva compamy and phone is permanently engaged , have been trying for last 3 hrs and nothing , pretty anxious
Smahan says
Hi Sara I’m currently in my 2nd year on my IVA , I recently recieved an affordability refund from Amigo , I’ve informed my Iva , I’ve asked for a settlement figure of what I owe etc , but they keep saying I have to hand to money over first , I feel like that’s all there interested in and feel uncomfortable doing this without any figures in writing , any advice on what I need to do
Thanks Mrs kelly
Sara (Debt Camel) says
I am afraid the Amigo refund should go to your IVA firm. It can’t be used to settle your IVA early, unless it means all your debts and your IVA fees have been paid in full, you will have to carry on with your IVA payments.
C Pye says
I finished my IVA in 2013 gir my certificate in 2017 due ti them messing me about. They confirmed they had collected all PPI. 2 years ago I was told I had 12,000 PPI yn collected. Varden Nuttall took the lot. Today they have offered me 3599 as a good well gesture is this right or is it to shut me up.
Sara (Debt Camel) says
See https://debtcamel.co.uk/ppi-iva-green-wright/.
It may be they have offered you the “8% statutory interest” on the claim. Some IVA firms do that.
Miss T says
Hi,
I took out an IVA last year and was told at that the time that I could pay it off quicker or pay more off each month to close it early. I upped the payments by £20 a month and then was offered the cash by a family member to close the remaining balance. When I tried to do this I was told off for paying extra and also told that I could afford more so that they were doubling the amount owed which means I now can’t afford to close it but also the debt is not that much less than the original amount, which was £11,000. I have paid £2000 and they now want £8000.
I have some savings in a separate account which would be enough for a 10% deposit on a house but now stuck renting paying double because I won’t be able to get a mortgage. I just want out of the iva So I can make steps towards buying my own home, even if it means paying the debt myself. Is there any way to do this or will I have to use my deposit?
Sara (Debt Camel) says
“and was told at that the time that I could pay it off quicker or pay more off each month to close it early.”
Who told you this?
With an IVA on your credit record fir6 years you will not be able to get a mortgage even if you can end it early.
Adrian says
Hi. We are coming to the end of our IVA but have recently realised that a restriction on our property is included in our IVA arrangement. We are being told that this is because the restriction is in my wife’s name as she is the deed holder on our property and it has been accepted in the IVA arrangement under my name as it is my debt also. Can this be done? Is it legal? We have made a complaint to the relevant bank and have been told that they are not to blame as our IP should have explained this. Does this mean I have been mean mis-sold my IVA as it will mean that even when the IVA is complete, the restriction will still be on the property and we won’t be debt free?
Sara (Debt Camel) says
Did your wife complete an RX1 form when your IVA was set up?
Adrian says
Hi Sara. What is an RX1 form? As far as I know she didn’t
Sara (Debt Camel) says
It allows a “restriction” to be added to your property.
Is your IVA 5 or 6 years? Did your IVA firm not discuss equity release with you before the IVA?
Adrian says
Our iva is 5 years but we will be paying an extra 12 months of contributions instead of remortgaging. The restriction was placed on the property a while before we took out the Iva and the bank are insistent that it takes priority over the iva even though they have accepted iva payments since it was set up.
kevin says
I was on an iva with unity they kept putting up monthly costs until they wanted £252 per month i said i cant afford this amount but with no joy ,they wiuldnt budge,so i cancelled it.i payed in £4700 but they took £4000 for them and paid my debters £700 which i think this is wrong can yiu help ?
Sara (Debt Camel) says
When did your IVA fail? How many months payments had you made?
Do you have a house with equity?
Haw large were the debts going into your IVA?
Kevin says
Failed in 2018 paid for 2.5 years no house as we rent and debts were around £20,000 +. Im now going into another iva with a much better company
Sara (Debt Camel) says
ah.
How much contact have you had with your creditors since the IVA ended?
You do know your new IVA company will charge the same sort of fees as the old one did?
What makes you think they are any better? More thana third of IVAs fail…
Is there a reason you aren’t looking at bankruptcy instead? It can’t go wrong.
Kevin says
Bankruptcy cost to much its not just me its my partner also if we could afford it we would
Sara (Debt Camel) says
what will the IVA payments be?
How large are your partner’s debts? how large are yours? do you have any joint ones?
how much hassle are you getting from the creditors?
Kevin says
Payments will be around £120 per month,our debts are 60/40 and some are joint we are getting some from bailiffs hence why were trying to get sorted again.
Sara (Debt Camel) says
Talk to National Debtline in 0808 808 4000 urgently – before you sign up to this IVA.
It may be that both of you could qualify for a Debt Relief Order now. See https://debtcamel.co.uk/debt-options/dro/. That costs £90 and all your debts are qwiped out after a year with NO monthly payments.
Or it may be that only one of you would qualify.
BUT the DRO rules may be changing in May so that you can have larger debts and more disposable income. It may well be that if you don’t both qualify now, you would in May.
Do not commit to a 5 year IVA until you know you can’t get DROs. A DRO is always better, it costs massively less and doesn’t go wrong.
Bailiffs – what sort of debts are you being chased for?
Kevin says
Baliffsare after council tax debt we are all ready paying £150 every 4 weeks on top of paying current c tax.but now there after another debt and refuse to put the two togethet yet both are for council tax
Sara (Debt Camel) says
ok, well council tax bailiffs have NO right of entry. Just refuse to open the door to them and they will eventually send the debt back to the council. This doesn’t get rid of the debt but the DROs (or bankruptcy or IVA) will do this.
Do not let yourselves be bounced into choosing an IVA when it sounds like a dreadful idea.
please talk to National Debtline tomorrow.
Kelly says
These IVA need looking at , I think I’ve been mis old one , their only intrested in the deed they con you into , wish I had more knowledge about them before I entered intro one just con people !
Dean Russell says
Hi..hopefully someone can answer my question.
We have a complaint with the FOS in regards to a mis selling of a IVA. The business concerned has responded that when our client first took out the IVA it was with a company which went bust. Gregory Pennington, then took over the IVA, client made some payments to them before having a DRO. So is Gregory Pennington correct in saying they should not be responsible for the miss selling of the IVA because they never set it up?
Or if they take over the book they are responsible?
Sara (Debt Camel) says
I suspect you will not get anywhere with this.
what compensation are you asking for?
Dean Russell says
The refunds of all fees paid into the IVA. or see what fees the client paid to Gregory P and reclaim them
I am thinking you may be correct,
client blatantly miss sold the IVA
Sara (Debt Camel) says
have you checked if the IP changed? Sometimes the IP moves with the IVAs…
L williams says
I was persuaded that an IVA was the best solution for me but I heavily queried that I had just entered into a vehicle finance agreement and did not think this was an option, I was assured that having a vehicle on finance was not a problem as it was classed as a “need”. Six months into my IVA I have just received a letter from my vehicle finance company to say that they will be terminating my agreement and repossessing the vehicle with the balance still owed by me as I had entered into an IVA. Surely I must have grounds to bring a strong miss-selling complaint with the IVA company? This isn’t the IP’s mistake/fault so can I complain without bringing them into it?
Sara (Debt Camel) says
There will be a term in your car finance contract that allows them to repossess if you become insolvent. You should have been warned by your IP that this was a possibility.
If your IP told you this could not happen this is 100% your IP/IVA firms fault, see https://debtcamel.co.uk/car-finance-iva/.
How much are you paying in your IVA and how large were your debts? Are you buying or renting? Was protecting the car the only reason to choose an IVA?
Do you know the IP? Why do you think it is the IVA firms fault and not the IPs?
Karl says
Hi,
I took out an iva 2 years ago. For debt of £6000. I was paying £100 a month back for the past 2 years. So i had £3600 left to pay this year. I was gifted the remainder of the money to pay off early. Which i went ahead and asked my IP to this. They then have worked out i am earning more a month and stated you need to off £8400 for your creditors to consider (which was more than my original debt before i joined the iva). Which i find mad, do i have chance of making a complaint? Is there anyway i can get out of this situation?
Sara (Debt Camel) says
Was there an annual review after the first year?
has your income gone up a lot?
Issy says
Hi Sara any advice about this please . Recently terminated Iva with financial support systems, basically the dividends they have put down as paid to creditors, creditors are saying to me they haven’t received or part received making it really difficult to gather how much each balance it , numerals calls and emails to financial support systems are getting ignored or when I do soeak to them on tge phone telling me they are dealing with it but when I speak to creditors they have not heard from them , I’m trying to sort my debts out but it’s really difficult if they are not giving creditors information they are being asked for , how can I deal with this as this has been going on for 5 weeks and nothing is moving along and it’s causing me stress and anxiety I just want to pay my creditors and move on
Sara (Debt Camel) says
You are going for a DRO I think?
Issy says
No paying the debt myself now , surely they need to make sure the paperwork is correct on the correct dividends paid or if any was paid as creditors are querying this , just want to know what I need to do to get it resolved Sara
Sara (Debt Camel) says
do you not qualify for a DRO? Sorry, but not many people who would qualify will sensibly be able to repay the debts
Issy says
As I paid quite a lot into the Iva , I only owe around £1600 to a few creditors, so a family member is kindly going to pay this , but obviously I’m not going to pay creditors if according to financial support systems they have been paid or some of tge debt has been paid , that’s why I’m not entering a DRO
Sara (Debt Camel) says
are you getting hassled by creditors? if not, I suggest you sit back and wait for the IVA firm to sort things out. And i wouldn’t pay any until it is all done, the IVA firm doesn’t sound well organised.
Issy says
Hi yes they are contacting me , but are saying they are putting account on 30 day hold till they hear from Iva , but yes think that’s what I’ll do just let them sort it out between themselves , thanks Sara for the advice , just wasn’t sure how resolve it all
richard may says
yes creditfix r bully people with leaning disabity glascoe head office it sick want hav been reading about iva this just after cash line on pocter