Mobile phone companies have a bad reputation for complaint handling, from shockingly high bills, incorrect charges and billing errors to poor debt collection practices. For example, Vodafone was fined £4.6million in 2016 for "serious and sustained breaches of consumer protection rules." Hopefully this fine will make Vodafone and the other mobile companies improve their complaints … [Read more...]
Getting out of debt
Practical articles about the different debt options, which might work for you and different ways of dealing with creditors
What to do if you can’t pay a water bill
If you have just received a water bill you can't afford, what can you do? If you ignore it, can they cut off your water? This article looks at the questions people often ask about paying water bills in England and Wales. But first, have you looked at how you reduce your next bill? This may not seem like a priority at the moment, but if you can pay less next year you can afford to repay your … [Read more...]
Is my house safe if my new partner goes bankrupt
Ms P asked "I want my partner to move in with me but he may have to go bankrupt so we need advice on the timing. He has got a lot of debt trying to keep his business going but it doesn't seem to be working. I have a house with a lot of equity and we don't want this to be at risk at all. The question is if he moves in now and goes bankrupt in a few months, will that cause a problem? Or is it … [Read more...]
Can you have too little income to go bankrupt?
A reader asked: I was told bankruptcy is not recommended to me as I do not have an income. Not sure what that means really as that is why I have debt problems as I have no income :( Any possible future employment is not near enough to pay the monthly payments told to me of a debt management plan. So confused I need to get richer to be bankrupt or get even richer to pay debt management or get … [Read more...]
“I borrowed 20k in two weeks” – a bipolar spending spree
Manic spending, during a high or period of mania, is one of the six triggers for increased spending identified in the Money and Mental Health Policy Institute's report, In Control: A consultation on regulating spending during periods of poor mental health. I was contacted by a reader who has suffered from bipolar disorder for many years - this is Miss D's story. I was diagnosed with … [Read more...]
Do you need help to escape from unaffordable debt?
My articles on How to ask for refunds looks at how to make affordability complaints about different sorts of debt - overdafts, loans, credit cards, catalogues, even car finance. It also applies if you have repaid the credit already or if you are still repaying a balance. But what do you do about this month's repayments if you can't manage them? You can't put in a complaint and then carry on … [Read more...]
Calculate the 8% extra interest on refunds – not easy
When the Financial Ombudsman upholds a complaint about an affordability complaint, the typical award is a refund of interest and charges on the unaffordable credit plus 8% simple interest. This interest can add up to a lot of money if the loans were repaid a few years ago. If you want to find out more about affordability refunds, and how people are winning these cases even when they never … [Read more...]
Misleading & aggressive debt recovery
A reader asked: My previous electrician has hired a debt collector, Guardian Recovery, to chase me for money for additional works never carried out. He refuses to engage with any meaningful discussion. I have now received an email from Guard Rec saying a notice of default may now be applied to my credit file. Can I actually receive a NOTICE OF DEFAULT on my credit report via a private dispute … [Read more...]
“Can I use the Right to Buy my council house when I have debts?”
A reader asked: I moved in with my parents into their council house several years ago and we are looking into the right to buy scheme. We received the paperwork and it stated that you are not entitled to the right to buy if you owe money to creditors. Five years ago I lost my job and had a relationship breakup and unfortunately got into debt. Two accounts were defaulted and I went into a payment … [Read more...]
How to complete the online bankruptcy application
In 2016, an online Bankruptcy Application was introduced in England and Wales. When you submit the online Application it is checked by the Insolvency Service Adjudicator who makes the Bankruptcy Order. The online application is a huge improvement on the old court forms! As a result, more people are now choosing bankruptcy, see Court-free clickable bankruptcy 'removes stigma'. The online … [Read more...]
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