Here are a list of emails addresses if you want to complain about a guarantor loan.
See How to complain if you have got a guarantor loan if you are the borrower
and
How to complain about a loan if you are a guarantor for details of these complaints.
It’s best to complain to a lender by email, not phone, so you have a record of when you sent the email and what you said.
Amigo – you can’t send in a complaint by email any more. See Amigo’s Scheme for details
Buddy Loans – now insolvent, see Guarantor lender Buddy Loans goes into administration for implications for borrowers and guarantors.
Consollo – same email as TFS (put CONSOLLO COMPLAINT as the title)
George Banco – no longer lending but you can still complain complaints@georgebanco.com
Glo – you can’t send in a complaint by email any more. See Provident’s Scheme for details
Guarantormyloan – customerservice@guarantormyloan.co.uk
Hero Loans (Hamilton Greig) – collections@heroloans.co.uk (put COMPLAINT as the title)
Juo Loans – customerservices@shelbyfinance.com
LendFair – in liquidation. Contact angus.gilles@mhllp.co.uk.
Suco – hello@suco.co.uk (ignore any suggestions to contact ODR – you want a reply to your complaint from Suco and you will send the complaint to the Financial Ombudsman if it is rejected.)
TFS complaints
TrustTwo – no longer lending but you can still complain complaints@everyday-loans.co.uk (put TRUSTTWO COMPLAINT as the title)
UKCredit welcome@ukcredit.co.uk
1 plus 1 complaints@1plus1loans.co.uk