In May 2019, adjudicators at the Financial Ombudsman (FOS) made several dozen decisions upholding affordabilty complaints by people with Amigo loans. Amigo has accepted all these decisions and has paid out refunds. These adjudicator decisions are not published by FOS but readers have sent me copies of them. This article has some extracts so you can see what FOS is looking at in guarantor loan … [Read more...]
Getting out of debt
Practical articles about the different debt options, which might work for you and different ways of dealing with creditors
Letters from Reunite or Prime Location Services – be careful
This article covers letters from Reunite (website: reunitemenow.com) and Prime Location Services (website: primelocationservices.co.uk). Both firms send "tracing letters", trying to find someone, without saying anything about why they are trying to contact you. Both have links with Global Debt Recovery, who are a debt collector. Reunite A typical letter from Reunite says: We require your … [Read more...]
“What if I forgot to put a debt on my bankruptcy application?”
A reader asked: I am thinking of filing for bankruptcy. Some of my debts go back quite few years. I tried a DMP and an IVA that failed. I’m behind on my household Bills too. I’m single mum and find hard to cope with all this stress. I finally plucked the courage to do the form. I have at least 13 creditors, some of these details I took off my IVA creditors list but some have passed the debts … [Read more...]
Practical ways to help a friend with debts – tea, biscuits & a stapler
Your friend or a relative is very worried about their debts and doesn't know what to do... they may be overwhelmed by the size of their problem or they are scared of finding out how big it is. This article looks at the best ways to give some practical help in this situation. The answer usually isn't money You probably shouldn't lend or give them money. Certainly not at the beginning until it … [Read more...]
“What happens to a DRO if I move in with a new partner?”
A reader asked: I’m a single parent and have had about 10k of debts in a debt management plan for several years. I’m on low income and it looks like it will never end plus I have got some further debts. Now I’m considering a Debt Relief Order (DRO). But I met someone and I’m thinking about starting to live together. I don’t want to tell him about my debts and really want to sort this out … [Read more...]
Going bankrupt in England and Wales – a checklist
Most people find going bankrupt is stressful. Although afterwards it is usually much easier than you have expected, at the time there seems to be so much to get right. Here is a checklist, covering everything you need to do before submit your bankruptcy application. The good news is that this is now all much simpler than it used to be. A few years ago you had to go to court with three copies … [Read more...]
Credit cards – to close or not to close?
If you have a credit card or catalogue account with a zero balance, should you close it? You may be worried if this would help or harm your credit score. But that isn't the only thing to consider. And what impact will it have on a mortgage application - cr4edit scores aren't the only that matters to a mortgage lender. This decision is important to get right if you are trying to clear your … [Read more...]
“Can I transfer a loan to my partner? It’s car finance.”
A reader asked: I got a car loan last September because I had better credit than my partner. She has been paying it off since the start by transferring the money to my bank account. Now the question is, would it be possible to transfer the loan to my partner so it's completely in her name? And if so would it move off my credit report? You can't "transfer" a loan The simple answer is No. … [Read more...]
A template letter to ask for a BrightHouse refund (old article)
This article was used to help people make affordability complaints to BrightHouse. Now (March 2020) BrightHouse is about to go into administration, this article is no longer relevant. You can still complain, but the process is much simpler and you can no longer go to the Financial Ombudsman. See BrightHouse administration – how does this affect customers? which says what you should do now, … [Read more...]
“Is it too soon for low settlement offers to be accepted?”
A reader, Mr P, asked: I have debts of around £28,000 on five credit cards and loans, which I couldn't pay from last summer. A Debt Management Plan (DMP) was set up a couple of months ago. This will take about ten years to pay off. The DMP firm suggested an IVA or bankruptcy as I'm not a homeowner but I do not really want to get into an IVA or bankruptcy as these will affect my credit score … [Read more...]
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