The Wonga Administrators sent a letter in late October to some of Wonga's creditors with their proposals to handle the administration. These include: background on the events before administration; how to decide the payday loan affordability complaints that have already been sent to Wonga; and how to encourage other customers to submit a complaint. These Proposals were agreed by a … [Read more...]
Debt news and policy
Debt Camel articles on what's changing - and what ought to change - in the world of personal debt in Britain.
If you are interested in a specific area, look at: High cost credit news & policy and Insolvency news & policy.
Dear Payday Lender CEO – should you start a redress program?
On October 15, the FCA sent a Dear CEO letter entitled Affordability of High Cost Short Term (HCST) loans to payday lenders. This letter tells the lenders to review their affordability assessments. There are some very clear points about what the FCA expects a payday lender to do if it is not making good affordability assessments now or hasn't done in the past. "Chains of loans" over an … [Read more...]
2018 – Ombudsman decides it can look at payday loans over 6 years old
The Financial Ombudsman (FOS) has published in September 2018 two Decisions involving payday loans over six years old: Mr H has complained about fifty-four payday loans Lender C lent to him between March 2010 and September 2014. Mrs W’s complaint is about nine short-term loans from Lender D between November 2009 and July 2012. In both cases FOS has decided that its rules do allow it to … [Read more...]
IP regulation – Insolvency Service find major problems
The Review of the monitoring and regulation of insolvency practitioners that was published by the Insolvency Service last week found evidence of many of the problems in Individual Voluntary Agreements (IVAs) that I and other free-sector debt advisers have been talking about for several years. Although it is often not specific about what has to be done, the report is clear that change has to … [Read more...]
Lessons to be learned from Wonga – 6 policy challenges
It's now a few weeks since Wonga went into administration. This seems like a good point to ask some difficult questions about the lessons from Wonga and what should be done to reduce consumer harm in future. Much of the media coverage has gone as follows: Wonga was the worst - then the FCA fined them and made them write off debts in 2014 and introduced good payday loan regulation in 2015. … [Read more...]
Adding Liability Orders to credit records – a bad idea!
County Court Judgments (CCJs) are added to people's credit records, so why shouldn't the same be done for Liability Orders (LOs) for council tax arrears? This is a really bad idea, involving major problems and costs for local authorities and magistrates courts. These would massively outweigh the potential benefits. Magistrates Court Liability Order processes are not comparable to County Court … [Read more...]
FCA needs to take action on logbook loans urgently
Yesterday the government announced that it was dropping the proposed new logbook loan legislation. This is a very disappointing move, the bill would have had all-party support. I agree with these comments on Twitter: Strange one - never spoken to anyone who didn't think it was a good idea and the current legislation causes huge problems for some people. Joe Lane. Pretty odd decision. These … [Read more...]
SMI watch – 24 April – slow progress & statistics problems
On 24 April the DWP published the latest statistics on the switch from paying Support for Mortgage Interest (SMI) as a benefit to giving it as a secured loan giving numbers as at 18 April: how many people getting SMI have been sent letters and successfully contacted by phone; what the people who have been successfully contacted are choosing to do - take the loan, decline the loan or are … [Read more...]
SMI – what happens if you haven’t agreed to take the loan?
Support for Mortgage Interest (SMI) used to be paid as a benefit to people who weren't working - this ended on 5 April 2018. From 6 April someone newly applying can only get help with their mortgage costs through a secured loan instead. This is sometimes referred to as Loan for Mortgage Interest (LMI), but the old name SMI is also used. If you have been getting SMI before April, there are now … [Read more...]
SMI watch – 25 March – no real progress in last week
On 23 March the DWP published the statistics as at 21 March on the switch from paying Support for Mortgage Interest (SMI) as a benefit to giving it as a secured loan showing: how many people getting SMI have been contacted by letter and phone ; what the people who have been successfully contacted are choosing to do - take the loan, decline the loan or are currently undecided. UPDATE: … [Read more...]
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