Debt Camel

Answers to questions about debts and credit ratings - in plain English!

  • Home
  • Debt refunds ▾
    • Large loans
    • Overdraft refunds
    • Catalogues & credit cards
    • Car finance – affordabilty
  • Debt solutions ▾
    • Debt Management Plans
    • DRO – Debt Relief Order
    • IVAs
    • Bankruptcy
    • Payment arrangements
    • Compare 2 solutions
    • Help if you can’t pay bills & debts
  • Car commission
  • Latest posts
  • About ▾
    • About Debt Camel
    • Media
You are here: Home / Blog

Doorstep lending – a template letter to ask for a refund

clocks of flats - can you get a refund from doorstep lending?

UPDATE: The Morses Scheme has failed. See Morses - what is happening to loans and refunds UPDATE: in March 2022, Loans At Home went into administration. There is no money to pay any refunds. Any remaining loans have been written off and you should not make any payments to them. UPDATE: The Provident Scheme has now closed and it is too late to make any Provident complaints.Doorstep lending - … [Read more...]

March 25, 2021 Author: Sara Williams Tagged With: Refunds

Provident’s Scheme – will customers get less than 2% ?

Provident is proposing a Scheme of Arrangement to limit the refunds it has to pay to customers making affordability complaints about provident doorstep lending and Satsuma payday loans. UPDATE the Scheme was approved in August 2021. See Provident's Refund Scheme for how it works and how a customer can make a claim The £50m the company is putting up to pay refunds is not nearly enough to pay … [Read more...]

March 17, 2021 Author: Sara Williams Tagged With: High cost credit news/policy, Provident, Schemes of Arrangement

Correct credit records by “suppressing” them if the lender has disappeared

If you feel that your credit report is wrong, the normal first step is to ask the lender to put this right. But when the lender is in administration, the administrators may not respond to requests from you to correct your credit files. And if the lender has been liquidated, there is no-one for you to contact. Here the Credit Reference Agencies (CRAs) should help if you ask them to. Incorrect … [Read more...]

March 6, 2021 Author: Sara Williams Tagged With: Credit ratings

Overdrafts are often hard to clear – 5 ways to do it

Do you worry you will always be stuck in your overdraft? You aren't alone. Overdrafts can be the hardest sort of debt to pay off. Even authorised overdrafts aren't cheap, once you stop being a student. So what can you do that will work? Very hard to escape from The hamster on this wheel is enjoying going round and round and never getting anywhere. For many people, their overdraft feels … [Read more...]

February 19, 2021 Author: Sara Williams Tagged With: overdraft

How much will my credit score change if … ?

How much will my credit rating go up or down? That is a very common question. But it's often tricky to answer! This article has some guideline numbers from Experian that may help. These are only indications - your credit score may not go up or down by this much. They assume nothing else has changed on your record. They also apply to single issues. If you have two defaults already, getting … [Read more...]

February 18, 2021 Author: Sara Williams Tagged With: Credit ratings

Will my bankruptcy application be refused?

"Can I go bankrupt?"  is a very common question. People worry that their bankruptcy application will be rejected because their debts aren't large enough. Or the Official Receiver will say they should repay the money they owe. Or that they don't meet the legal criteria. Or they have just borrowed some money. But less than 1% of bankruptcy applications are rejected by the Insolvency Service, … [Read more...]

February 17, 2021 Author: Sara Williams Tagged With: Bankruptcy

Amigo’s 1st Scheme – key points to think about

This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo's second Scheme for the latest news. On 25 January 2021 Amigo announced that it is proceeding with the next stage of its proposed Scheme of Arrangement and published the formal Practice Statement Letter (PSL) that describes the Scheme for the customers affected. This article looks at seven points … [Read more...]

February 2, 2021 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

Amigo – many customers may do better in Administration than a Scheme!

This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo's second Scheme for the latest news. When Amigo announced it was proposing a Scheme of Arrangement in December, it said: Amigo continues to explore alternative options but it is likely the alternative options would result in those with Redress Claims receiving considerably lower amounts (if any at … [Read more...]

January 24, 2021 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

No calls or letters about a debt for years?

If its been several years since you stopped paying a debt and you haven't had any phone calls or letters for a long while, you may be hoping your debt has "got lost". Perhaps the debt collector has forgotten about it... Mr H has a typical situation: I stopped paying a loan at the start of 2016 when I lost my job.  I have a Default on my credit file for June 2017. The bank sold it to a debt … [Read more...]

January 22, 2021 Author: Sara Williams Tagged With: Defaults, old debts

Is Amigo allowed to delay paying refunds? Does it have a DISP waiver?

This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo’s Second Scheme for the latest news. When Amigo announced in December 2020 that it was seeking a Scheme of Arrangement to cap the amount it has to pay to customers owed refunds for unaffordable lending, it said: To ensure equal treatment of customers with Redress Claims, Amigo will stop the ongoing … [Read more...]

January 20, 2021 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

Emigrated and want to go bankrupt back in England?

A reader asked: We are moving to Queensland, Australia very soon to live with family. We are both pensioners with no savings or assets and my husband has very large debts from a business failure a couple of years ago. We are hoping that once we get there we could get the money together for his bankruptcy fees. Will he be able to use the online application and file for bankruptcy? Before 2016, if … [Read more...]

January 19, 2021 Author: Sara Williams Tagged With: Bankruptcy

Will an Amigo Scheme of Arrangement abandon vulnerable customers?

A whole book could be written about the different ways vulnerable customers can have problems with guarantor loans - I wrote about some of them in Guarantor loans – why guarantors & borrowers need extra protection. But here are a couple of very recent cases for illustration. Case 1 - mental health problems The borrower informed Amigo when he made an affordability complaint in September 2020 … [Read more...]

January 12, 2021 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

Payday lenders – email addresses for complaints

If you want to get a refund for "unaffordable" payday loans, the first step is to complain to the lender. Often it's simple as the lender has a Complaints section on their website, but some have been taken over or the website isn't there anymore, so here is a list of their email addresses. For all these emails put AFFORDABILITY COMPLAINT as the subject of the email. If you haven't already … [Read more...]

January 6, 2021 Author: Sara Williams Tagged With: Payday loans

Amigo first Scheme – my estimated numbers don’t look good

This article relates to Amigo’s first Scheme, which was rejected in May 2021. See Amigo’s second Scheme for articles on the second Scheme. When Amigo announced it was seeking a Scheme of Arrangement on 21 December 2020, I said there were very few details and asked some questions. On 25 January more information about the Scheme was given. But there weren't any of the useful numbers I … [Read more...]

December 29, 2020 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

Amigo seeks refuge from refunds in a Scheme (December 2020)

UPDATES In May 2021 the court rejected the Amigo Scheme accepting the arguments of the FCA that it was not the fairest that could be proposed to customers.  See Court rejects Amigo Scheme of Arrangement for details. In December 2021 Amigo published the proposals for its Second Scheme. See Amigo's new Scheme for the latest news. Amigo announced on 21 December 2020 that it is seeking … [Read more...]

December 21, 2020 Author: Sara Williams Tagged With: Amigo, High cost credit news/policy, Schemes of Arrangement

  • « Previous Page
  • 1
  • …
  • 8
  • 9
  • 10
  • 11
  • 12
  • …
  • 20
  • Next Page »

I post regularly on Instagram

Follow me!

Help with your debts

Recommended places for debt advice

Get an email after a new article:

About Debt Camel

This is the personal website of Sara Williams.

More about Debt Camel.
Privacy policy and Comments Policy
Contact (not for debt advice)

 

Copyright © Debt Camel 2025