UPDATE Spring 2024
Barclays is sending people some “NOSIA” letters – because Barclays failed to send you a Notice of Sums In Arrears letter and because of that it is refunding interest after the date the letter should have been sent.
The Response Form can be found here https://www.barclays.co.uk/help/remediation/orf/ – that is a genuine page. It says some people may need to send a picture of the first page of their bank account statement and photo id.
If you have any difficulty, eg you can’t complete the form and can’t get an answer from the helpline, then send a complaint to wandim.execcomplaints@barclays.com
UPDATE 2020
In mid-2020, Barclaycard started sending a letter to some customers saying where they may have had raised their credit limit too high.
See Barclaycard credit limit letters for details.
In 2018 Barclays started a major refund program to customers with overdrafts, loans or credit cards who had been charged interest when Barclays knew they were in financial difficulty.
The Arrears assistance review page on Barclays website says:
After a careful review, we found that from October 2013, we didn’t always provide the service we should have to some customers who were over their borrowing limit or behind in their loan or card payments.
We’re sorry and we want to make things right, so we’re returning interest and charges to those who might have been affected during this time.
What is the refund for?
The accounts affected include overdrafts, loans, Barclaycard accounts (including previous Egg card accounts) and Partner Finance accounts eg for car finance.
From what customers are being told when they ask, it seems Barclays now recognises that it did not properly assess customer circumstances when it knew they were in difficulties.
The Helpline says that Barclays has “been working collaboratively” with their regulator, the Financial Conduct Authority, about these refunds. The FCA’s rules say:
CONC 7.3.4 A firm must treat customers in default or in arrears difficulties with forbearance and due consideration.
CONC 7.3.5 Examples of treating a customer with forbearance would include …
(1) considering suspending, reducing, waiving or cancelling any further interest or charges (for example, when a customer provides evidence of financial difficulties and is unable to meet repayments as they fall due or is only able to make token repayments
The most common reason customers are being given for the refund or write off is that they are getting back interest and extra charges that Barclays now feels it should not have been added.
How many people are getting these refunds?
Barclays hasn’t said how many people are going to be refunded. However the review was originally mentioned on their website homepage so it must be large!
The first refunds started going out in March 2018 – initially these were low numbers.
A lot more refunds letters have been sent out in November and December 2018 – these mostly relate to Barclaycard accounts. Here are a couple of examples from readers – you can see these and other comments at the bottom of this page:
I received a letter offering £75 as an inconvenience payment and advising they are closing the account and I do not need to make any further payments. The balance is approximately £7,500! I can’t quite believe it.
I have had the same letter. £75 inconvenience payment and closure of the account. I was unwell in 2013 and required a period of time in residential care. I had around 5k owing on a Barclaycard.
One person was told by customer services that they were sending out 35,000 refund letters a week.
That suggests to me that Barclays is probably refunding hundreds of thousands of people.
The refund is automatic
You don’t have to put in a complaint or a request for a refund. Barclays will be contacting the people affected directly.
If you have moved and changed your phone, or you don’t think Barclays ever had your mobile number, Barclays may have difficulty contacting you. You may want to call them on 0800 328 6932 and give your new contact information.
Worried this is a scam?
Many people may be worried that a text or letter saying your bank is going to give you money is a scam. And if you no longer have a Barclays account, you will be asked for your new bank details…
The refund program is genuine. There are lots of customers commenting below to say they have received these letters. Everyone who has checked so far has found their letter or text is real.
The letter should contain details of the official helpline number for these refunds – 0800 328 6932.
If there is a different telephone number on the letter Barclays sent, you can put it into this Barclay’s phone number verifier. But if you want to be sure, the best way is to call the official helpline number.
What happens to your credit record
This depends on what your account currently shows. If you aren’t sure, check it now, see the best ways to check your credit records.
If your account balance is being written off, the debt will be marked on your credit record as closed and partially settled, with a balance of zero:
- accounts where there is a default date drop off your credit record six years after that default date.
- if your account hasn’t been defaulted but is just in arrears, it will drop off six years after it is closed.
So records with a default date will disappear sooner and stop harming your credit score sooner. If there is no default date, you should think if you would prefer one to be added! See what should the default date be for a debt? If you would like a default added, I suggest you contact the refund helpline, say thanks for the write-off but you would also like a default date added when you got into difficulty.
Are you getting enough compensation?
This is hard to tell. It depends exactly what happened to you.
If you are being offered a standard £75 and Barclaycard caused you a lot of problems, you may want to say you should be offered more.
If you are told you are not on the list to get compensation, it is worth going back with a reasoned explanation about when they should have seen you were in trouble. For example, you may have complained about overdraft charges saying you couldn’t afford them.
It is worth talking to the helpline and saying if you think you should have a larger refund. Here is one example where reader has had success:
Told them I wished to challenge the charges pre 2013. They then transferred me to the complaints department that listen to my complaint, took my details and rang me back later that day for more info. A few days later they rang back to go through the story again. Went away for a hour and then rang back with a settlement offer.
Other things you may want to complain about include if you were offered a consolidation loan you couldn’t afford, or if you weren’t signposted to a place for free debt advice when you said you were in financial difficulty.
Originally published in March 2018, updated in December 2018
Complain if a creditor doesn’t freeze interest
Can you really offer just £1 to a debt?
Change bank account if you have problem debt
Cheryl says
Husband been waiting 47 days still nothing, going to ring again Monday. Hopefully he’ll get through this time
Amanda says
Hi Cheryl you might want to save yourself a phone call doubt anyone will be there bank holiday Monday
Sarah says
I’ve just spoke to them it’s now 45 days or just over
Una says
Day 50 and nothing and been waiting for a hour to speak to someone, getting very annoyed at this point… It was stated 30 days then 40 days then 45 days and still nothing on day 50. Absolutely disgusting and the staff are so unhelpful and rude.
Una says
More than 2 hours for someone to take your call.. this whole thing is getting be young a joke, from 30 days to 40 days to 45 days, yet me all I’m on day 50 and nothing.. getting through to them is impossible as someone who works full time! Why even say anything regarding pay out times if they can’t pay out on time.
Debbie says
I’m still waiting I had a phone call on day 49 to send a copy of the first page of bank statement which I hope they have received today if not tomorrow.
Hope you hear something soon.
Una says
Hopefully you get sorted soon Debbie, I’m on hold again this morning, called at 9 and at least 1 hour wait to chat to someone again !!
Sarah says
I find it strange when I spoke to them they said was in the last stage, how they just not working then in date order of receipt pick the form up so the checks issue the refund they seem to be holding on as long as possible
Amanda says
Hi una like yourself was on the phone from 8 this morning took an hour and 20 minutes only to be told they have escalated my refund! And should have in a couple of days;so I said therefore it should be with me before the end of April to which the adviser replied can’t guarantee that.😂
Sarah says
It’s pathetic, they wrote to us not the other way round, why they just didn’t contribute sending cheques with the letters saved so much hassle for them
Andy says
Hi, is there a limit to how far this goes back? I had two Barclaycard Credit Cards several years ago and the credit limits were really high – I assume after they increased them incrementally as and when I kept spending on them. I was often at my credit limit (sometimes over the limit) and repeatedly paying the minimum amount due each month and incurring late fees and over limit fees. My credit rating and file would have shown I was in a really bad position financially at that time. I did receive a couple of cheques from Barclaycard about a year ago (may £250 in total) which I think they said related to some fees which they applied at the time but maybe shouldn’t have. If there is a 6-7 year limit on this it probably not worth me raising a compliant. Thanks in advance.
Sara (Debt Camel) says
April 2007…
Expect Barclaycard ro reject your complaint as being more than 6 years old and then send it straight to the Ombudsman. The Ombudsman can look at any cases where the customer has only become aware in the last three years that they have cause to complain… The banks ignore that rule when they reject complaints as being over 6 years old!
Una says
Just got through this morning for them to say my offer has been retracted also and was sent out in error.. and the person was unable to give me any information as to how this error happened, I’m on day 53 and no letter or anything received but said I should receive it in the next day or 2. Not happy about this, how can they just retract an offer!
Sara (Debt Camel) says
what was your offer?
you must have had some financial problems – were they saying they would refund some additional charges they added?
can you say something about your problems – has Barclaycard raised you credit limit to a level that was unmanageable? did you tell Barclaycard about your difficulty and they didn’t offer to help?
Una says
Hi Sara, I had received a letter saying we’re giving you a refund for some default fees on your account, and the refund details basic refund of £979.69 with 8% compensatory interest £73.79, deduction for income tax from compensatory interest (£14.76) so total refund amount is £1,038.72.
I explained I was struggling to them at a time and explained I lost my job and was really stuck making payments too them and there was no help or support for me.
I’m so annoyed that it took me to call them again today waiting for 1-Hour and 20 minutes to be told it has been retracted and to find the information on the retraction letter as to why, why has it taken 53days and me calling to find this information out. I don’t know what to do or where I go from here with it.
Sara (Debt Camel) says
ok so I think this sounds like a good reason to complain to Barclays and then take this to the Financial Ombudsman if Barclays reject your complaint. A lender should have offered to help you – the regulatory term is “forbearance” – for example by freezing interest, not added extra default fees.
I suggest you tell Barclays you want to lodge a complaint and ask for a refund of the default fees and all interest added from the date when you told them of your difficulty.
You could wait for this letter to arrive, but it’s probably best to just start the complaint now. You can always clarify it later.
You can send the complaint to the Ombudsman if Barclays reject it or if they don’t reply in 8 weeks.
Sarah says
Una did yours have a breakdown on the repayment showing how much for tax etc mine doesn’t haven’t yet for some reason
Bob C says
Hi Una
Totally agree its absolutely disgusting how they can do this, i have been waiting a week now for my retraction letter in order to package everything up to send to the Ombudsman but again still waiting. Companies like this no matter how big they are cannot treat people like this and should be fined heavily! I will let you know when my retraction letter turns up!
Sorry to hear that they have retracted it :-(
Una says
Aw bob I am so angry and upset about it, I don’t understand how they can do that! No doubt I’ll be waiting awhile for my retraction letter now too.. yes please do let me know when your letter comes. Sorry yours has been retracted also, devastating when they didn’t have the decency to contact people about this and us waiting for payment.
Amanda says
Hi una sorry to I hear your refund has been retracted,no doubt many more of us will be told this so not holding my breath.I still have a £400 balance on my card so if mine gets retracted I’ll let them I’ll think twice about paying it
Sarah says
Have you heard anything yet?
Sarah says
Have you heard anything they now saying 50 days it’s getting worse
Amanda says
Hi Sarah spoke to barclaycard today was told my redress will go through by the end of may.Iasked them if my letter was sent in error and if so would it be retracted,they said it was all okay three end just a case of waiting like you 50 days.
Sarah says
I spoke to them today and asked about the retraction and said nothing shaking on your account I’ve been told it’s on the last stages and would be paid defo by 29th then got told 45 days but cAnt guarantee it I think the people who answer the phone are just left in the lurch by the sounds of it and if it’s restricted you don’t find out unless you ring. I’ve come to the conclusion I’m not getting it and if I do it’s a bonus
Bob C says
Hi Sarah, you won’t get told about the retraction, one day when you phone up they will just tell you, i thought about this yesterday as i submitted the paperwork to the FOS, as i spoke to them again yesterday asking why the delay on the retraction letter which i needed to accompany the other letters that i was sending to the FOS, the guy i spoke to went and had a look for the reason and he couldn’t see anything on there about a retraction letter i think they delay this to hopefully give them time as there is a three month window. But enough is enough and in my summary to the FOS i mentioned this and told them i have sent this into them without the reason as Barclays haven’t and can’t explain the reason for the retraction. I think the people who answer the phones are reading off a script and its all delay tactics!
Good Luck hope you receive it soon :-)
Sarah says
Hi bob, they a joke I asked how people are getting payments earlier than others and she said it’s because they bank with Barclays I was like not according to those, I do believe my letter was sent out incorrectly though as I got into trouble in 2010 and set a payment plan up which was then passed to a debt collector and paid them however after 43 days you’d think they just say
Amanda says
Hi Sarah in regards to customers who bank with Barclays getting it quicker what a load of old flannel,I bank with Barclays have done for over 34 years yet I’m still waiting 50odd days.
Sarah says
Amanda I said the same thing, I said I think Barclays need to go online and read the different stories being told and we all have nothing to lie about. They just fobbing people off of we approached them you’d understand the delay they approached us
Bernardin says
I experienced the same. I t received my second letter and not the first letter last april 16 2022. I tried calling them and no success. Waitibg call averages 1hour and 30 min to 2 hours!!!
Debbie says
I’ve now been waiting 60 days I’ve on the phone last and today and you just get told the same every time
They rung me wanting me to post 1st page bank statement so I did and I’m getting nowhere 😡
Sarah says
60 days is madness especially bank statement again. I don’t understand how it’s not just dealt with in date order the girl yesterday was like people having higher payments have a higher risk so take longer. Barclays calculated that payments based on the checks they completed themselves what is the risk oh yes you don’t want to pay ha
Debbie says
Well just been onto barclaycard and because I had to send another document the process starts again so I’m looking at June before I get my payment
Janet M says
Debbie …I’ve been waiting 50 odd days too ..I rang once two weeks ago and it was mentioned that my claim was with the payments dept but my uploaded doc photos looked small and unclear ..I re-sent them with a covering letter by first class post to the portfolio team the same day and have heard nothing since ..According to my original letter I was due a £850 refund ..I’ve given up now ..If I don’t receive it so be it but If I do it’s a bonus .I really hope you receive your refund soon
Suzanne Thorpe says
I received the detailed letter about my refund on 3 March – it was dated 10 Feb – I completed the claim form on 10 March. By 18 Aoril zilch. I attempted to do the online form again but the message came up my claim had been successfully submitted. So I then sent two letters of complaint to two different Barclaycard addresses – April 27th no response at all by email, phone or letter. Like everyone else it is so distressing to be told you are owed money and then receive nothing – not even the courtesy of a response.
Debbie says
I’m not giving up it is a disgrace how we are being treated. I will keep you informed if you want.
Una says
Hi, just to update everyone, I was told my offer had been retracted.. and they would be in contact with a letter to explain this and lastnight I received my refund… which I was totally not expecting I was in complete shock!!
Sara (Debt Camel) says
wow. Well it ended well, but what a stressful experience.
Sarah says
Una amazing :)
Janet M says
Una ..Good to hear ..Maybe there’s hope for us all lol
Una says
I honestly can’t believe it.. I really do hope everyone gets sorted soon and all refunded !!! All the best !
Debbie says
After phoning up yesterday my money was in my bank that afternoon 😁
Janet M says
So pleased for you too Debbie 🙂
Hope they sort it all out for you soon Bob C 🤞
Sarah says
Did they have to escalate yours feel like I’m pulling teeth with them x
Bob C says
Well done Una on your payout! But mine is with the FOS now so more hope of them sorting it that these bunch of muppets 😄
Barbara says
Barclaycard sent me a letter telling me they sent me a refund cheque which I have not cashed but, I have not received a cheque. I cannot get a telephone reply
mary wootton says
barclay card sent 2 letters to me saying they sent cheques i did not get them after 2hours 45 minutes wait still no reply
angela says
Hi, i have received a letter and the link it has asked me to use wont work. has anyone managed to get the link to work or know the correct web address to put in. i seem to be going round the houses with google
Neil says
Go to Barclays website and in the search box type “response form”
Angela says
Thanks I’ll try that today
caron says
I had a letter 2nd feb telling me about the refund it is now may 3rd and still not had it.and you cant get them on the phone
David Rogers says
They sent me a cheque and due to illness the cheque was posted to my bank after checks the cheque was lost. Trying to make contact with the number given on the letter you are met with a wait of 3 hours whatever time of day you ring
Nicky says
After 2 1/2 hours on hold I spoke to a lovely lady, explained now 54 days and still not received refund but they had cleared my outstanding balance. Was told she will escalate and I should receive my refund next week. We shall see…..
Sarah says
Mine got escalated and said no time scale it’s amazing they don’t have a clue at all
Janet M says
I’m still waiting since filling the response form in and uploading documents on 1st March ..Posting documents to portfolio team by first class post as requested on 17th April ..No communication since
Charlotte says
Have sent 2 lots of docs recorded around the same date – still not uploaded onto the system !
Janet M says
It’s ridiculous isn’t it !!! I had an email response to a complaint I put in last week and yesterday they sent me a reply and advised me to ring the very same phone number I told them I couldn’t get through on !! ..What a farce !!
Pratap says
Got a letter today telling me about a refund, referring me to previous letter with access code, which I never received.
Rang the number on letter 0800634 3893 to ask to re send letter with access code. Waited 1 hour 32 min then cut off.
There is no email address given to contact refunds team. Very frustrating.
Can anybody help
CEW says
I am exactly the same, got the “second letter” about the refund but never got the original and waited over 1hour 45mins to be cut off. So frustrating!!! Any help or suggestions will be much appreciated as I believe I need the access code in the first letter to begin the process.
Katie says
I’m the same! Received second letter on May 6th (never received a first letter!) Letter dated April 11th and only have 30 days from date on letter to respond. I’ve been on hold now for 2 hours 31 minutes to ask to have my original letter sent… don’t even know how much I’m owed and there’s no other way of contacting them
Bal says
Hi All
Received a letter saying they made a mistake with one or more statutory notices hence due a refund had anyone else got a refund for this reason
Bal k
Sara (Debt Camel) says
I suggest that anyone who cannot get hold of anyone to talk to, or who has been given the run around for too long, sends an email to xxxx edited – now use wandim.execcomplaints@barclays.com xxxx
Subject COMPLAINT ABOUT BARCLAYS FAILURE TO HONOUR THIS LETTER and attach a photo of the letter you have received.
Point out there is no email address on the letter and detail how you have been trying to get in touch and what has happened.
Sarah says
Thanks I’ve sent an email let’s see if I get a reply
Bob C says
Or alternatively go straight to the Ombudsman as all Barclaycard are doing is delaying and feeding customers scripted stories hoping they will give up.
I had a response yesterday from the Ombudsman asking for a copy of the complaint and the reason for the retraction, I sent them the complaint letter, but told them I couldn’t give them the retraction letter as although promised, I never received one. The Ombudsman will get it for me. So stick a complaint into them first they don’t like it as it goes against them, they then have to respond officially. Also document every attempt you have made contacting them, as you can put it in your complaint, time on the phone who you spoke to etc… It will strengthen the case. Barclaycard offered me £75 compensation which I politely told them to stick it somewhere, so hence it’s with the Ombudsman. They want you to give up! Don’t, fight them all the way, it’s your money!
Sarah says
I’ve emailed that guy and sent a complaint to ombudsman as rang this no ring again to now be told not to include weekends on days 53 and to allow another 20
Days the taking the water
Ann Menzies says
Just waited 1hr.59mins to be answered, I’m now being told the bank statement must have my address on it (that’s not stated in the letter) that’s 62 days since I sent the forms off. When I go to print off a statement my address isn’t on there neither bank accounts show it on the statements.
Sarah says
I’ve emailed the ombudsman’s as well as that email address because they making excuse after excuse it’s a farce
Valerie Harris says
Have tried ringing so many times just left on hold. Have used the email that Sara suggested no response as yet really frustrating. If it was going to be longer than the 30 days I would rather have been told that .
Janet M says
I’ve sent an email too ..No reply up to date ..This has been ongoing with me since 1st March ..It’s disgraceful!
Frank says
I’ve tried to ring Barclays on the refund line it says no longer active & reading every ones comments for the seventy pounds they say they owe me from over 20yrs ago they can keep it not worth the hastle better things to do with my time
Dawn Sutton says
Same here, been trying to speak to someone since after the 30 day “promise” of payment. Now 50 days. It has been over 55 days – spoke to someone last week after 1.5 hours and they said “will chase”. Once again on the phone – now been hanging on since 1.20 mins. Beyond a bleeing joke What customer service….. Appalling service more likely. Good luck everyone.
Sara says
3 times it’s took me to get through today every time for to 1 hr 25 the line would cut off day 54 made an official complaint now number now to ring is 0800 634 3893
Valerie Harris says
Had a reply from Sara’s suggested email address for Barclaycard he states that he works for the international arm of Barclays but he has forwarded my email on but he does not say where.
Sarah says
Has anyone actually received any payments lately ?
Janet M says
I haven’t received the refund ..60+ days
Sarah says
I put formal complaint In after typing that message literally went in from 3 days of formal
Complaint mine was on day 55 maybe worth while putting official complaint in
Janet M says
Sarah ..I’ve put a formal complaint in today ..So I’ll see what happens next week
Louise says
I got mind in February and still waiting,tried phoning but not getting straight answer ,tried emailing Barclays RCSResponse but keeps telling me it is not a real address,so going to try mark.ganssbuehler@barclaycard as this what was on some other reply,is this what others have don.
Sarah says
I emailed that mark got no response rang the number and made official
Complaint 3 days later for money
Deborah says
Waiting over 50 days to now be told my refund was being escalated…..not worth hanging on the phone for over 1 hour 40 mins to simply be told that….anyone else had their refund escalated….how long can I expect to wait now
Sarah says
Mine got escalated nothing happened after a week until I put a formal complaint in then it was in 3 days later
Bob C says
Hi Louise
I having passed my case over to the Ombudsman tried emailing him and had no response, so pointless really. I would stick a complaint in at Barclays then go to the Ombudsman and let them sort it. They are a complete waste of time and oxygen!
JanetM says
I’ve spoken to a Barclays agent today (1hour 50 mins to get through) ..and He checked everything through for me ..He said there’s been a deadline put on my claim of 23rd of June ..So I should receive the refund at some point between now and then ..He apologised for the delay and said it’s been unavoidable due to lack of staff and volume of refund claims? …So I’ll wait see what happens
Gary Davies says
Been waiting 3 month now on the phone everyday for 2 hours but nothing just some lady saying will get you to the right person is anyone at Barclays and are we all wasting time in dining if we own barclays money they soon be sending nasty letters out and sending us to court it’s a joke yours gary
mark says
ive just been paid £720 by barclaycard…3 weeks after my initial letter, i got the pre dated letter 28 days previous to when i received the letter..
so 3 weeks from when i filled in the online form to the money being in my account…
it literally appeared in my account 5 minutes ago, so im assuming it was a faster payment..
Does anyone have a link to claiming back the tax they deducted….many thanks
Sara (Debt Camel) says
https://debtcamel.co.uk/ppi-payday-refund-get-back-tax/
Bal says
Hi All
Got my refund today earlier than the original 50 days money was in my account this afternoon.
Bal
Janet M says
I’m please to say I finally received mine today too ..I’ve been waiting since the 7th March ..
Gary Davies says
Still waiting since March 11th not happy
Janet M says
Hope you receive your refund soon Gary ..I was very surprised to receive it today ..It’s been so long since I applied I’d almost forgotten about it
Gary says
Thanks me to hoping it’s there when I open the bank but nothing if they wanted it of us they be sending letters out and going to the lawyers but cause they oh it as it’s taking for every real need it to help with things and thanks again for your reply
linz says
Received the letter April 20th dated April 8th Uploaded the requested information the same day So today is day 50 No refund Just called them and managed to speak to someone after 15 mins She said she would speak to accounts and I will receive the money within the next 5 working days I won’t hold my breath
Ali says
I submitted my online form 13th April. Phoned today and was told its 45 to 50 “working days” excluding 5 back holidays from that date not just normal days so now need to wait until end of June :(
Gary says
It is are money they should put it in are account with out any questions not on March 11th I sent mine in so we’ll over 50 60 days it’s a joke not happy customers
Bobby C says
Ali
I had the same issues, i put a complaint in with them and went through the channels. It is now sat with the Ombudsman as they are a complete waste of time. The agents are reading off scripts just delaying it time after time and feeding cock and bull stories. So forget it you will be waiting til next June, just put a complaint in and then go the Ombudsman.
GLA
Ali says
Thanks will give that a go
Janet M says
I submitted my online application on 1st March ..They received it on 7th March ..I heard nothing until I phoned on the 19 th April to be told my uploaded documents looked blurred and advised me to send printed copies to the portfolio team by post ..I did the same day and heard nothing again until I rang around the 11th May and was very lucky to speak to a really helpful advisor who checked my application and documents were all in order and then told me there had been a deadline put on my application for 23rd June ..He told me I would receive my refund anytime between the day I phoned and the deadline date ..He explained there had been delays due to lack of staff and high volume of refund claims …True to his word I received my refund on the 8th June ..It just popped into my bank around lunchtime ..I was really surprised as I’d almost forgotten about it ..
mary wootton says
after waiting 30 days got it threw my bank this morning
Ali says
Has anyone had anymore updates on their money?
Sara (Debt Camel) says
there is an Unsubscribe button below every email you get.
Bill says
I received a letter in early March 2022 from Barclaycard stating that I should receive a remedial repayment from them within 30 days after submitting my current bank details. I did and filled out the application form only after checking that this was genuine but no response came within the time stated .
I tried calling and found phone numbers non-operational so resent the form and received a response stating that this claim has already been submitted.
Barclays remedial team were uncontactable, but complaints department took all details and ‘upgraded’ my claim. ( I am elderly and unwell), but four weeks later I still have had no response whatever, and nothing to be found anywhere regarding this.
Help!
Sara (Debt Camel) says
Barclays have handles this very poorly. After 8 weeks you can take your complaint to the Ombudsman.
Gary davies says
Still heard nothing of Barclaycard about my refund which I sent in March 11 very bad service can’t get hold of anybody if they want money of us they would send the Bayleaf out not a happy man
Bob C says
Hi Bill
I had the same issues but were sick to death of being given false promises, so went to complaints, who were as much use as a chocolate fireguard, so now with the Ombudsman, been there since March. The word Oxygen thieves comes to mind when you look up Barclays!
Daryl says
Just found this forum by chance….on a google search
But just got a notification on my app… that barclays have paid my overdraft off of £1250 (by branch recovery unit). I have yet to receive a letter or any correspondence with regards to this.
Bit of background.. i have recently joined a DMP via stepchange. Barclays wrote to me and said account is closed. Pay back the £1500 overdraft. I have been paying back in installments. And got to £1250 left to pay.
Now as of 9.45am. my account is reading £0.
Am i really debt free to Barclays? This is truly a surprise!
Sara (Debt Camel) says
That is a surprise… The app message says the debt has been cleared, not sold to a debt purchaser? I suggest you ask them to confirm this bit of good news if it isnt 100% clear.
Can you give me some history on this overdraft account? HAve you been overdrawn all month, even when paid, for a long while?
If they have cleared this, it may be that you should be able to get a larger refund of overdraft charges… someone yesterday told me Halifax were paying here a refund of 10k (!) for the last 6 years charges,
Harvey says
I entered sequestration which ended years ago. Received letter from Barclays today saying I was due a refund of £850 but I no longer have a credit card with them. Called number on letter and after 35 minutes was told by call handler that I wouldn’t receive it as there was still outstanding balance which the refund would be put towards. I don’t think they can do this and refund should be paid to me as the debt died at end if sequestration period. Does anyone know if I am correct and if I should challenge them through FOS?
Sara (Debt Camel) says
I am afraid this is what normally happens with refunds after a partial settlement/write off, including insolvency. FOS takes the view that it is fair that any refund you should have received is first used to repay the debt that was wiped out. Ther3 wer3 quite a few cases about this with PPI refunds.
Wendy says
Does anyone know if they can just send the money directly to their debt collection company as I’ve not had the credit card for nearly 12 years.
Also compared to what people are saying here my refund was £261.19. When I became chronically ill & could not pay my debt with Barclaycard was £8,500. My total debit was £35k. I was a single parent of 2 children.
I’m currently paying debt off as £1 per month as I am ‘too indebted’ to have a proper agreement.
Sara (Debt Camel) says
When I became chronically ill & could not pay my debt
How long ago was this?
Are you buying or renting?
Is there any chance your health will improve?
JJ says
Hi
Can you tell me the address to write to, to propose an offer of partial settlement of debt to Barclays?
I want it to go to the specialist team, as my account has been closed but debt is still owing.
Sara (Debt Camel) says
What sort of debt was this? When was it defaulted?
JJ says
It was a credit card debt, defaulted in 2018
Sara (Debt Camel) says
Are you sure Barclays still own this debt and that it hasnt been sold to a debt collector?
Ann Kennedy says
I received a letter from Barclays a year ago with a promise to refund me £750. I received £75 6 months ago and that’s all!
Sara (Debt Camel) says
Have you made a complaint about this?