The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Joseph says
Hi Sara,
I just read an intresting document online at company’s house about the Wonga propsed administration documents, dated 7/11/18 and it says on page 14, when talking about unsecured creditors (us people claiming money back): “The prescribed part calculation is applied to the net available and is calculated at 50% of the first £10,000 of net realisations and 20% of all further amounts” – So, if i’m reading this right, we should expect half back (hoping that all goes to plan). Fingers crossed!
Sara (Debt Camel) says
No, sorry… the bit you are reading says in full:
“In accordance with Section 176A of the Insolvency Act 1986, a prescribed part is to be set aside from the floating charge assets and made available to the unsecured creditors of the Company. The prescribed part calculation is applied to the net property available and is calculated at 50% of the first £10,000 of net realisations and 20% of all further amounts, up to a maximum prescribed part of £600,000.
As preferential creditors and secured creditors will be paid in full and the funds available to unsecured creditors will be greater than £600,000 there is no purpose to setting aside a prescibed part.”
The purpose of this part of the Act is to ensure that there is always some money available to unsecured creditors. But the 50% and 20% calculations apply to the company overall and the minimum amount that has to be available to unscured creditors is then capped (“up to a maximum”) of £600,000. The administrators are saying that they expect more then £600,000 will be available to be divided between the unsecured creditors, but this does NOT mean than an individualt creditor will get 50% if their claim is for less than 10k.
Joseph says
So I’m confused, is it capped at £600k or can there be more left over?
Sara (Debt Camel) says
The “prescribed part” cannot be more than 600k. But as there will be enough money to pay all the preferential and floating creditors in full AND have more than 600k left over for the unsecured creditors, the prescribed part is irrelevant. The good news is there is more than 600k k. the bad news is what you read has no relevance to how much you will get.
Rich says
Hi Sara,
Although a complaint to Wonga won’t bring a refund anytime soon, what about getting the credit file entries removed? Has anyone been able to get these removed at least?
Thanks
Sara (Debt Camel) says
Some of the small number of people who had an agreed refund with Wonga, either directly or through the Ombudsman, have managed to get their credit record corrected after administration. I haven’t heard of anyone else managing it.
Mark says
Hi Sara,
I’ve sent in a complaint to Wonga just about 9 weeks ago and haven’t heard back yet. I still have an open loan with Wonga and has payment arrangement set up until June 2019 when I fully repay it. What would you advise to do? I’m afraid by the time I would receive a refund offer I’ll have my loan almost repaid and won’t get anything in the end.
Sara (Debt Camel) says
How many loans did you have from Wonga before this last one?
Mark says
Four, for some of those I had top ups too.
Sara (Debt Camel) says
OK, then you have a good chance of being awarded some refund, but it may then be reduced a lot when there isn’t enough money to pay them in full.
As you say, your best hope of a good result is to stop paying them. You will get some cross emails and letters, possibly phone calls. You can simply say that you are happy to set up a repayment plan for any balance owing after your complaint has been determined and any refund set off against the balance owing. So far as I know, people that have said this so far have not either had their debts sold or been taken to court – my guess is that either of those is very unlikely but I can’t say it’s impossible.
If anyone is taken to court in this situation you need debt advice fast as you have some good options to defend or make a counter-claim… the administrators will be well aware of this.
Simon Wright says
Hi, I was offfered a settlement from wonga and rejected it, then sent it to the ombudsman, as i believed I was owed more. Then wonga went into administration. Can I now contact wonga and just accept what they offered or is it too late?
Sara (Debt Camel) says
It’s not too late, but it’s not a good idea…
If you do this, you won’t get paid the full amount as it will be reduced as they won’t have enough money to pay everyone. And you won’t get the reduced money any earlier, as they don’t yet know what the reduction will have to be.
If you just let it run, then the administrators will put your complaint through the “automated decision tool” they are creating. This can only increase what you get, it can’t be lower than what Wonga offered.
Matt says
Hi Sara. Is my position any better to get some money back after I agreed a refund amount with the FOS and signed for it just before they went into administration? I’m guessing it won’t be the full amount I’ll receive? Thanks
Sara (Debt Camel) says
You have an agreed refund amount. That will then be paid out at a reduced rate, say 10p or 30p in £. This won’t be known for many months.
Rachel says
Hi Sara
I took out a 6 month loan with Wonga on 1st July 2018 for £2000 – 6 monthly repayments of £663. I made the first 2 payments, then after Wonga went into administration I submitted a complaint and stopped making payments. My complaint requests a refund of around £12,000 (51 loans over 3 years).
I have received arrears emails from Wonga every month and then a few days ago they sent me an email saying they were going to register a default on my credit file – I owe them £2659. I stopped making payments as I know its unlikely I will get the full value of my complaint refunded and through the set off rule at least I would not have to repay my current loan.
I called Wonga today (for the 3rd time) to explain that why I wasn’t repaying, and the representative told me that current loans (i.e. loans that have not yet been repaid) cannot be included in a complaint and I should pay this back asap. Do you know if this is correct? I am concerned about the default on my file as I am hoping to get a mortgage this year and this will impact that if Wonga don’t end up removing it.
Thanks in advance
Sara (Debt Camel) says
” the representative told me that current loans (i.e. loans that have not yet been repaid) cannot be included in a complaint ” that is completely wrong. You can definitely make a complaint about an outstanding loan.
You are quite right that the set off rule may be your best chance of a good outcome from a refund in administration.
re the default. I understand why this seem threatening but it sounds as though you have a very good case for a refund – that is a LOT of borrowing – and in that case any default will be removed from your credit record.
Also even without a default, you have very little chance of a mortgage this year with payday loans in the last year showing on your credit record. That is a simple “reject” for almost all mortgage lenders as they see high-cost short term lending as a sign of financial trouble.
Rachel says
Thanks for your reply. I’ll brave it out and wait for the refund to be processed then, and fingers crossed that the default is removed in due course.
Paul says
Hi just wondering Has anyone had a refund of this company who’s dealing with the claims from the past loans with wonga
Sara (Debt Camel) says
Do you mean from the Wonga administrators? They have said they won’t be in a position to make any payments for a while. I don’t expect anything to be paid in the first half of 2019.
Jonathan says
I sent my complaint to Wonga about 14 weeks ago in October. I am chasing up on some others and I have just noticed that I did not receive even an email from Wonga acknowledging receipt of the complaint.
Have other people found the same?
Michael says
Hi Sara
With these payday loan refunds is there a past cut off date ie statatoy bared loans I have made a claim against one lender who paid out on my last 8 loans but say the 1st 7 loans are statotory bared is this correct
Thanks
Sara (Debt Camel) says
Hi Michael, who is this lender? I assume that the older loans have all been repaid? Have you accepted the offer to refund the last 8 loans?
Anna p says
Hi
I have only just been made aware of the payday loan refund claims
I had around 40 loans back in 2010. Between 2010 and 2013. Is it too late for me to submit a complaint?
Kind regards
Anna
Sara (Debt Camel) says
Not too late!
If your loans were from Wonga put in a complaint as the article above suggests. Because Wonga have gone bust, you wont get all your interest back but it’s very easy to send in a complaint and you won’t have to go to the Ombudsman or supply bank statements, so it’s worth doing.
If your loans were from other payday lenders read https://debtcamel.co.uk/payday-loan-refunds/ and use the templates there.
Anna p says
Hi
That’s brilliant, thank you so much
Kind regards
Anna
Steve says
Morning Sara,
I’ve been constantly pestered by Wonga so I decided to set up a payment plan whilst I wait for the outcome of my complaint but they have now gone and added a default to my account. Is there any benefit to me continuing this plan now? I’m thinking I might as well stop payments and wait for the outcome hopefully benefitting from the set off rule.
Thanks,
Steve
Sara (Debt Camel) says
The benefit from continuing is that you don’t get pestered. Also if the refund you get doesn’t cover the balance, you will owe less. I don’t think they will sell your debt while you have a complaint in or start court action, but I can’t guarantee this.
Mike says
Hi Sara, if you could provide a bit of back up advice against what I am about to mention I would be very grateful just to clear this up:
Wonga – I have no outstanding amount with them but I was in a pickle with them for over 3-4 years straight on constant borrowing but before they announced administration I made a complaint about irresponsible lending it was in excess of 25 plus loans rolling but they rejected it, it then didn’t get chance to go to FOS because Wonga went into admin and I was advised i couldn’t take it further to FOS because of this. Does this mean the administrators will not look at my case, it was definitely irresponsible lending? Please can you help, I also need some further advice on other loans, should I use a different thread to contact you on some advice for this? Any help would be gratefully appreciated. Thanks
Sara (Debt Camel) says
25+ loans sounds like a very good case. When was your complaint rejected by Wonga?
For other lenders, this https://debtcamel.co.uk/payday-loan-refunds/ is the best page for comments.
Mike says
Hi Sara, thanks for the reply it was rejected August last year. They rejected all of my complaint. However I did get an email in October last year stating the below –
You are considered a contingent creditor of WDFC UK Limited (in Administration), this means that any amount you may be owed will need to be considered by the Administrators as they assess how to pay out all those to whom money may be owed from the assets of WDFC UK Limited (in Administration).
All complaints that are ultimately upheld in favour of the claimant and which require a refund to be paid will each rank as an unsecured creditor in the Administration. If your complaint is valid, it is very unlikely you will receive the full value of your complaint.
The Administrators will advise you of your claims status and prospect of a recovery as soon as reasonably practicable, however, this could take a number of months to ascertain.
So I’m very confused about this?? Any light to shed on this would be appreciated. Thanks Mike
Sara (Debt Camel) says
That is fine. It means the administrators have you on the list for a potential refund. You do not have to do anything.
The administrators are developing a decision-making program which they will feed all cases on their list into. If the program says you should have a refund of £800 say, this figure would then be “the value of your complaint”. It could be zero, but with 25 loans that is unlikely! When all the people with complaints have a determined value, these may add up to say £25m. If the administrators only have £5m left to pay refunds from, this means everyone will get a 5/25 = one-fifth of their complaint value so you would get £160.
NB I have made up ALL the numbers here: £800, £25m and £5m just to show how it will work, I have no idea what any of them will be.
Kyle says
Hi Sarah,
On the 2nd October I received an email from Wonga ‘As you may be aware WDFC UK Limited (trading as Wonga) entered into administration on 31 August 2018. Chris Laverty, Daniel Smith and Andrew Charters of Grant Thornton UK LLP were appointed as joint administrators of WDFC UK Limited on 31 August 2018. The company traded at Wonga.com in the UK’ the email goes on to say that I am a contingent creditor and it will take months and it won’t be for the full amount.
I have heard nothing yet any idea on when I will get a response? Should I chase them? I think a lot of people have recess the same email?
Sara (Debt Camel) says
There is no indication yet of any timescales. I will be very surprised if you get any money in the first half of 2019.
Lisa coucill says
Hi how can I check if I am entitled to put a claim im
Sara (Debt Camel) says
If you know you borrowed from Wonga and that it was difficult to repay the Wonga loans, send them an email saying you want to complain, see “It’s not too late to ask for a refund” in the article above. That’s all you need to do, you will not be asked to supply evidence.
Julieann says
I accepted an offer from wonga the day before administration. They offered 2780, what are the chances of receiving this ammount, and will my case be put through the ‘new tool’ by administrators
Sara (Debt Camel) says
There is no chance of receiving the full amount. Where you have accepted an offer, I think that is taken as the refund size, which will then be reduced because there isn’t enough money to pay all the refunds in full. I don’t think your complaint will go through the new automated tool.
Ian Peck says
Hi sara i had over 100 loans with wonga my complaint went in with wonga over a year ago and was with the fob at the time of administration is there any kind of queue set up where it goes in order of longest complaints to shortest time so someone who has a complaint 4 month old wont get settled before mine.
Sara (Debt Camel) says
No, sorry. All complaints will be assessed equally and at the same time.
There is no way to speed this up fir you.
Until the administrators have a complete list of complaints and have assessed them all, they don’t know what the total is. Say the administrators have £50m to pay out and the total refunds should be £100m – everyone will get 50%. But if the total refunds should be £500m people would only get 10%.
Heidi says
Hello Sara
From late 2017 till August 2018 i was allowed to take out over 13 pay day loans. In some of the cases I was able to take out 4 loans in 1 monthly period. Of the 13 loans that are currently available to view of my account on your site, which I have attached, 10 of these loans alone were then topped up to double the original amount borrowed and sometimes more.
I understand they have gone in to administration, I have written a complaint to them amount irresponsible lending and how I was vulnerable
but I have asked for them to alter my credit report by removing there 10 reports instead of a refund. I am hoping to be more successful with this then a refund. Do you think this is possible? I think it screams on my report irresponsibly lending. I’m hoping to get a mortgage but it’s looming doubtful otherwise.
Sara (Debt Camel) says
I haven’t heard of anyone succeeding with this. Lenders are not supposed to bargain with credit records like this.
Has your final loan been repaid?
If it has, you may be ok for a mortgage later in the year, see https://debtcamel.co.uk/payday-loan-mortgage/.
Heidi says
Thankyou for your reply. My last Loan was taken and paid August 2018. Then they stopped accepting applications.
My finances have improved but I’m worrying I won’t get accepted for a joint mortgage in the next year due to the fact Wonga has appeared on my credit file along with MR JAR which again was also last year. I was on maternity and my wage has dropped from 3/4 so I was finding it hard to repay all my loans without rolling them onto the next month.
Sara (Debt Camel) says
If you didn’t default on any of the payday loans, some high street mortgage lenders won’t care when you haven’t used them for a year.
It is worth making a full affordability complaint to Wonga as the article above says. It may take 9 month to resolve, but you have the time. And any money back can boost your deposit!
Also to Myjar, the template letter for that is over here if you had several smaller loans: https://debtcamel.co.uk/payday-loan-refunds/. If you just had one large loan from them, try the slightly different approach in here: https://debtcamel.co.uk/refunds-large-high-cost-loans/
Stephen Martin says
Hi Sara
I registered a complaint against Wonga for irresponsible lending back in August 2018. I received an email reply from them on Sept 26th stating basically join the queue. I’ve heard nothing since- any advice on what I can do? I was given a case reference number so does that mean I’m in the system to be looked at? I don’t have any outstanding loans with them and have calculated they lent me an eyewatering £18k over multiple loans from 2011-2014.
Thanks! Stephen
Sara (Debt Camel) says
There is nothing at all you can do. You have a reference number so you should be in the system. There is no need to worry about not having had any contact from them – no-one has.
My guess is will be at least another 6 months and it may well be 9 months to a year before there a chance of getting paid a proportion of your refund. Obviously I will be very happy to be proved wrong!
The administrators will be providing an update on progress in March.
Stephen says
Thanks Sara- good to get the update. Guess have to play the long game on this one!
Lewis says
Hi not sure what to do next
Submitted a complaint to wonga regarding irresponsible lending. In total I would say I’ve had almost 80 loans with payment plans included yet I still was allowed to take out money.
Submitted a complaint 8th of January and still haven’t heard anything back, should I chase it up with them or wait longer? I understand these companies are allowed 8 weeks to reply
Sara (Debt Camel) says
The 8 week time limit doesn’t apply to Wonga any more. If you haven’t had any form of confirmation back noting your complaint you could phone up to check it has been received. But after that don’t expect to hear any for a long while – second half of the year probably.
Jody says
Hi
I had many Wonga loans starting back in 2010 is there a way I can look back at exactly how much and how many loans I actually had ? I paid all loans back eventually
Thanks
Sara (Debt Camel) says
The only upside of Wonga going under is that now complaint are much simpler. You don’t need to find all this information, just email mailto:customercare@wonga.com with AFFORDABILITY COMPLAINT as the title and say you had many loans from 2010 onwards which were unaffordable as you had to keep borrowing in order to repay them. That is all. It will take a while and you may not get a lot back but it is a simple email to send.
matt says
Hi Sara
Interesting article below on Wonga. What are your thoughts on this, you think something positive may arise from it?
https://www.independent.co.uk/news/business/news/government-lifeline-wonga-customers-regulators-financial-conduct-authority-a8797826.html
Sara (Debt Camel) says
It would be great if something positive comes from this, but at the moment the headline looks like wishful thinking to me.
Sara (Debt Camel) says
A Minister just evaded a question from an MP about whether Wonga customers should get better support. Here is a chance to say you think Wonga customers should get the compensation they are owed. Go to (link: https://www.theyworkforyou.com/wrans/?id=2019-02-27.226524.h&s=energy) theyworkforyou.com/wrans/?id=2019… and vote No to whether the Minister’s answer was adequate.
Of course it probably won’t make any difference, but it’s very easy to do and if people keep quiet about injustice nothing ever happens!
Jim clark says
Hi, Sara, i put a complaint into wonga in october 2017 about loans we had, and originally they got back to us offering £90 for 3 loans, but dismissed the others. So i contacted the Financial ombudsman and they said they were dealing with the 42 loans in total we have had from Wonga, and that was the stage it was at when wonga went bust, I have had a letter from the administrators saying they were dealing with it know, but no other information, where exactly do i stand with this now ?
Mark says
Just have to wait as Sara has said many times , no one has heard anything and most likely won’t until for another few months at least
Susie says
Hi
I just want to say how glad I am to find this site. I have just sent an email to Wonga after reading this and being told to look at this by Sara (thank you). I had around 20 loans from Wonga in 2013 and 2014. I have an open loan with them from 2017 that I am paying £1 a month towards through DMP currently. I was emailed by Wonga in Oct 2014 that I was affected by the affordability issue and the loan that was currently opened was cleared to £0. However I had loans previous to that and I emailed to see if they would refund all interest paid which is around £660.
I know this will be a long journey but im hoping that they will respond faster as i still have 1 loan opened.
Thank you for all the great advice on here. Very appreciated.
Pete says
Hi
I was using Wonga pay day loans from the year 2013 to 2018. Although I was living on state benefits I always repaid my loans in full, then a few days later would get another loan from them, this was a regular pattern. Today I have emailed Wonga an affordability complaint. Do you think that there is ‘any chance’ of getting any refund on the interest I regularly paid between 2013 to 2018?
Thank you kindly in advance.
Pete
Sara (Debt Camel) says
From what you have said it sounds likely your complaint will be upheld and that some, possibly many, of your loans will be determined to be unaffordable. But you won’t get the full refund for these because the administrators have said there is not enough money to pay everyone who should get a refund in full. It won’t be known for many months how much you will get paid – this may be quite a low amount.
Peter says
Hi Sara
Thank you for your prompt reply and information. Highly appreciated.
Kind regards, Pete
Josh Dillon says
Hi Sara,
Since 2013 I have taken 39 loans out with Wonga, many of which I was repaying then taking out on the same day, my weekly payday. I was also in my overdraft when taking all of these out but may not have disclosed this. Is there a chance these will be deemed unaffordable? I also have an outstanding loan which was taken out in August 2018
Sara (Debt Camel) says
Your loans, especially the later one including the last one, may well be determined to be unaffordable.
ARe you making any payments to the last loan?
Josh says
At the moment, I’m not making any payments to the latest loan. Would you advise a token payment?
Sara (Debt Camel) says
It’s best not to make any payments as any compensation that is calculated will first be used to write off the amount owed.
For example, say you currently owe £400. And that your refund is assessed at £1000 (obviously I have just made these numbers up.) and that the administrators eventually pay out at 20p innthe pound.
If you pay nothing now, your 400 balance will be written off and you will get 20% of £600 (the rest of your refund after clearing the balance) ie £120 refund.
If you pay off half the balance, costing you £200, you will get the remaining £200 written off and then get 20% of £800 ie £160 back. So you will be MUCH worse off.
Lewis says
This is taking for ages now, 4 months I’ve been waiting for a outcome and some even longer than me!
Sara (Debt Camel) says
The administrators will be making a progress report this month. I wouldn’t expect anyone to get any money before September and it may be quite a bit longer.
Lewis says
Interesting one here!
Had an email from the FOS asking for a response letter from wonga which I had? Considering they don’t deal with it anymore.
Sara (Debt Camel) says
I have no idea why they are asking for anything. So far as I know they will not consider any Wonga complaints. I suggest you don’t get your hopes up.
Luke says
Hi,
Should I still pass the complain details to FOS if I already got the ref number from Wonga complains team (15 Oct 2018)?
The same case with WDA – they’ve been extending the required time and then gone into administration. Do I have to pass it to FOS if I already exchanged emails with them?
Thanks,
Luke
Sara (Debt Camel) says
No, FOS won’t take these cases now the lenders are in administration.
There is nothing you can do to move theses cases forward. It is now up to the administrators to (a) decide whether to uphold your complaint and then (b) to decide what percentage (how many pence in the pound) you and all the other people who should have a refund will get.
Elaine says
Hi Sara
I have had an email from wonga has anyone else received this email .
This is just the beginning of it :
The Administrators of WDFC UK Limited (trading as Wonga UK) have released their first progress report. The report can be accessed by the link below:
WDFC UK Limited – Progress Report February 2019
If you have any questions or require any further information, please call us on 0207 138 8330. We are happy to help Monday to Friday 8am-6pm and Saturdays 10am-3pm. Please note that we are closed on Sundays and Bank Holidays.
Yours sincerely,
Sara (Debt Camel) says
new article; https://debtcamel.co.uk/wonga-administrators-report-march-2019/
Paul says
Hi Sara I got a email today off wonga with there report no idea what it means like to be honest just alot of pages no idea how to add them all on here for you to look sorry any idea what the next process is from this point on
Craig Wallace says
It would appear that the Administrators are intending to use an automated system to determine if a refund is payable to Redress Creditors based on
– the customer’s loan value as a proportion of their reported income;
– the total time in loan, or number of loans, to identify repeat borrowing without a significant
break; and
– additional affordability factors, e.g. payments in arrears or customer reports of hardship.
As reported previously, if a refund is due, it will be a percentage of the original calculation.
Seem ironic to use an algorithm to resolve this when it was similar software that landed Wonga in this predicament
Sara (Debt Camel) says
They have no practical alternative. To decide 100,000 complaints by any other means would be so expensive there would be no money left to actually pay any refunds.
Sara (Debt Camel) says
Here is my new article on this https://debtcamel.co.uk/wonga-administrators-report-march-2019/.
There is nothing very surprising in there. A few bits of good news – the administrators will take loans over 6 years into account, there will be some form of review mechanism if people don’t like the result of the automated tool decision.
David says
Hi everyone, hope everyone is finding success with the help of this brilliant website.
I have a question about Wonga.
I have a complaint with them at the moment and also an outstanding balance. I have been on constant 38 day holds since October. This hold has now expired and they won’t give me another one.
I am confident of some of my complaint being upheld. One loan was rolled over 16 times with over £900 in interest paid.
Any advice on my next step would be gratefully received.
Regards
Sara (Debt Camel) says
Your best chance of a good result is to refuse to set up a payment arrangement until they have assessed your affordability complaint. Tell them you have the right of set-off and you feel they are treating you unfairly by pushing you to make payments to the outstanding loan.
Normally setting up a payment arrangement is a good idea, but not when the lender has gone bust.
David says
Thanks Sara.
That has been my arguement when I have been placed on hold before. This is the response I received this time round.
We understand that you have a complaint in progress. However, that does not absolve you from your payments therefore we cannot place your account on hold.
This is what I sent back
I understand what you are saying and I’m not denying that.
However if my complaint is upheld I would on receive a fraction of what I would be due, due to the company being in administration. But with having an outstanding balance I would be entitled to have that offset against any redress. My complaint includes one loan being rolled over 16 months paying over £900 in interest.
If for some reason my complaint isn’t upheld I would have no qualms paying what I am due.
I would like for you to reconsider please.
And this is what I got back
The Administrators will assess all redress claims during the course of the administration. No payments will be made until all of the assets have been realised.
The Administrators are working with Wonga to identify whether, following determination of your claim, you can be notified of the status of your claim. At this time, we do not have a date for payment of any redress claims.
Therefore no hold will be placed on your account, and you are still liable to pay your account.
Further updates on redress claims will be posted here when available.
Sara (Debt Camel) says
So what are they going to do when your account is taken off hold apart from writing you cross letters and emails?
I don’t think they are going to sell your debt to a debt collector. They can hardly take you to court as you could counterclaim for your redress compensation – they know that.
I think they are just bluffing.
Emily says
They could put a default on your account. That’s what they did to me in December (I missed the November payment of my payment plan) I had no warning of it, no notice. Just logged onto Noddle one day and there is was. So I complained to them about that and that’s now also gone in the complaints queue.
If my claim isn’t upheld now my credit file is screwed.
Mark says
What is this new form on wonga website about an unaffordabity claim, does anyone know if we have to fill it out if we have already made a claim a year ago
Sara (Debt Camel) says
The form and some FAQs are on the website.
I think this needs to be completed by everyone who wants a refund, including those people who have already submitted a Complaint and even if the redress amount has been received.
As one of the FAQs says:
Why do I need to give consent to the Joint Administrators to calculate my claim on my behalf?
This is an insolvency law requirement, as a potential creditor, you are required to give permission for the Joint Administrators to calculate and submit your claim amount on your behalf.
Mark says
I just filled it in and it came up saying I can’t make a claim because a claim has already been made in my behalf and says check my email because I would have got an email after making my last complaint
Ian kirwan says
I tried to fill out the form but it told me my claim cannot be considered as claim has previously been made with my account details and I haven’t filled the form in before, so I assume I don’t need to fill the form in
Paul G says
I’ve just tried and it said a claim has already been put in on my email address. Other than contacting wonga directly myself nobody has submitted a claim for me and i certainly havent had any redress from them.
Will contact them
Col says
Hi all , if a claim has already been made there is no need to log details , I tried out of curiosity and it said they already have the previous claim on the system
Also check emails as the latest info has been provided today
Rhiannon says
I claimed back in June last year and just tried to do the online portal. It says that I have already made a claim so won’t proceed. Think it could possibly just be for new people who haven’t tried to claim?
Sara (Debt Camel) says
oh thanks! That was not what I was expecting.
Bill says
I filled in the form for a claim on the Wonga site, My original claim was being handled by the FOS before administration. When I completed the form just now i got this response
– Important notice:
Your claim cannot be considered as a claim has previously been made using these account details
You may be reading this message as:
you have previously made a claim and forgotten
you have authorised a third party (including a Claims Management Company or other) to make a claim on your behalf and they have already done so
a claim may have been incorrectly/fraudulently submitted in your name
Please check the email address associated with your Wonga account as an email confirming a claim has been submitted would have been sent to that email address shortly after a claim was submitted.
Ben says
Just tried filling in the form on the Wonga website and got this reply. My claim was with the FOS before administration, it was for 44 consecutive loans.
Important notice:
Your claim cannot be considered as a claim has previously been made using these account details
You may be reading this message as:
you have previously made a claim and forgotten
you have authorised a third party (including a Claims Management Company or other) to make a claim on your behalf and they have already done so
a claim may have been incorrectly/fraudulently submitted in your name
Please check the email address associated with your Wonga account as an email confirming a claim has been submitted would have been sent to that email address shortly after a claim was submitted.
Emma says
I sent a complaint to Wonga last August, waited the 8 weeks for a final response and then followed up by taking my complaint to the Financial Omburdsman. The Financial Omburdsman then passed my complaint back to the administrators.
I have just tried filing my complaint on the online portal but at the end I get a message that says:
Important notice: your claim cannot be considered as a claim has previously been made using these account details.
A little confused
Sara (Debt Camel) says
NEW ARTICLE on the new claims portal: https://debtcamel.co.uk/wonga-claims-portal/
As lots of you have spotted you DON’T have to complete this if you already have a complaint in. If you aren’t sure – try it and see – it won’t take your details if they already have a complaint logged.
Denise says
So confused what does the email I received today mean on how long until we get a refund ?& as my complaint was with FOB before they went in administration do I need to fill out the form on the portal ? Sara any advise please ?
Shells says
I haven’t got any email? My case was upheld with Fos and Wonga in aug last year few days before administration?!!! Confused
David says
I sent an email back in October about affordability. All I have received back is a case number but no details in it. I have tried the portal and assume like above messages the reason I get message already claimed is because of the email in October. Also got an email yesterday about Wonga first witness statement. Do we have any idea yet as to how long it is going to take to hear if we have a claim agreed or not.
Sara (Debt Camel) says
No, no indication of this yet. The only thing that has been said is that the new claims portal is likely to be open for 3-4 months. There is no reason why the decisions about whether someone has an agreed claim cannot be made before the claims portal closes, but I suppose the Administrators may prefer to make all the decisions on all the claims at the same time.
MM says
Hello,
I submitted a claim against wonga back at the beginning of the year, should i submit a new one now the portal is up and running?
Regards,
MM
Sara (Debt Camel) says
I don’t think so. I have been trying to get the Administrators to confirm this to me but so far they haven’t. You could try – but I expect you will get a message saying you have already sent a complaint.
Charlie says
Hi MM, Sara,
The Wonga claims portal is now live. You can access it by a link a the top of the page, just added my claim this morning.
Joseph says
Has anyone just received an email from Wonga? “Following receipt of the above confirmation, we will email youwith the assessment of your claim”.
Sara (Debt Camel) says
Wonga is sending out emails starting “We are writing to inform you that [name of Claims comany] has registered a claim for redress on your behalf”
These ask you to confirm if this is correct.
ClaireR says
I Had the following today.
Might be useful for others.
You have previously submitted a claim for redress, thank you for this.
You are likely to see adverts in respect of an online portal for new claims. We want to assure you that as you have already submitted your claim, you do not need to take any further action at this stage and it does not need to be re-submitted. We will be in touch when we are ready to assess your claim or if we require any further information.
If you no longer wish to make a claim, please contact the customer care team. Details can be found here.
Your claim, and any amount you may be owed, will be considered by the Joint Administrators as they assess how to pay out all those who have a valid or accepted claim from the assets of WDFC UK Limited (in Administration) (trading as Wonga.com).
Please be aware, if successful, the payment you receive will be considerably smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account.
For more information, including what happens next and what to expect, please visit our FAQs.
Please note: we will send you updates via email. Please check your junk folder as emails are occasionally directed there.
Sara (Debt Camel) says
Thanks Claire!
Aaron Keller says
So I don’t know how many other people have recieved this but today from theteam@hq.wonga.com which correctly had my case number, name and address. I am presuming it isn’t a scam as I emailed the customercare@wonga back and had it confirmed.
Body of text:
Please be aware, if successful, the payment you receive will be considerably smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account.
So there’s still hope
Sarah says
I received this email today but I wasn’t sure if it was fraudulent or not. Did anyone else receive this? Has authenticity been confirmed?
Samantha says
I received this too. So should I click on the link? Is it a scam?
Sara (Debt Camel) says
[EDITED] The Administrators have confirmed that that email address is valid.
But the safe thing to do is to go to the Claims Portal link on that page.
Darren seddon says
I had my Wonga balance wrote off last year . I have just received this email about redress
I have sent it off and the automated email says they are now looking into it
I’m confused if I can get any more redress back on top of my loan written off ?
Sara (Debt Camel) says
It may be that Wonga did not properly assess your complaint and you should have had a refund as well as a write-off. You have submitted your new claim and the Administrators will now run your loans through the new automated decision-making tool they are developing. If they calculate you should have got an extra amount, you will then be an unsecured creditor of Wonga for that extra amount and you should get paid out a proportion of it at some point. the proportion isn’t likely to be large, but you may get something back.
Ann says
As you may be aware, WDFC UK Limited (trading as Wonga.com) entered into administration on 31 August 2018. Chris Laverty, Daniel Smith and Andrew Charters were appointed as joint administrators of WDFC UK Limited on 31 August 2018 (the “Joint Administrators”).
Why are you being contacted?
As part of the administration process, the Joint Administrators are seeking claims from current and former customers of Wonga who believe they were sold an unaffordable loan(s) and may have an eligible claim.
How can I make a claim?
An Online Claims Portal has been provided by the Joint Administrators as a secure channel for you to submit a claim in a fast and straightforward manner, without the need for any third party assistance. Completing this application should take just a few minutes.
The Online Claims Portal will ask you for some account information (e.g. name, email address associated with your Wonga account, etc). Following which, it will try to identify you automatically based on Wonga’s records. If successfully identified, you will be able to submit a claim on the Online Claims Portal. Once submitted we will email you to confirm that your claim has been submitted, and no further action is needed by you. We will email you again once your claim has been assessed.
Sara (Debt Camel) says
Thanks for posting that Ann. Had you ever made a complaint to Wonga?
Anne says
Hi Sara , yes I did a complaint myself a few years ago and received just short of £5000. But I just received this today , I didn’t think you could claim against wonga anymore and thought it was a fake email, so followed instructions and sent it off. Definitely real email.
Rebecca says
My compensation was agreed with Wonga and due to be paid out on 30th August, no idea when or how much will now be paid out. Haven’t had an email from them since mid October and nothing from Grant Thornton.
Sara (Debt Camel) says
You should be in case 4 in the list on here: https://debtcamel.co.uk/wonga-claims-portal/. I suggest you put in a claim using the new portal.
Josh says
Hi , i had a claim upheld last year and i am still waiting for payment , i used a claim company but they have gone quiet and can’t find any information. What would be the best thing to do ?
Sara (Debt Camel) says
Your claims company should be dealing with this. You could email customercare@wonga.com and check this, saying you can’t get hold of the claims company.
Nathan says
Hi Sara, I used Wonga for a couple of years back in 2012/2013. I got into a bit of a bad cycle where I was relying on these loans to get by every month. I never missed a payment and just avoided getting into trouble and so I have no mark other than repaid on my credit file. If I put in a claim will any mark be put on my credit file now?
Sara (Debt Camel) says
No it won’t harm your credit record.
Sarah says
Hi Sara, I had many loans with wonga and kept up payments for a good 2 years but then I miscalculated and ended up in huge debts – they were written off and my bankruptcy has ended now but I paid off thousands to begin with – would I receive a refund also for those years?
Sara (Debt Camel) says
Any refunds relating to loans before you went bankrupt should go to the Official Receiver not to you.
David says
Hi Sara, I have a question about Wonga although you may not be able to give an answer.
Having a complaint with Wonga and owing them money. Do you think that these complaints will be decided only when they know how much p in the pound?
What I mean is, will people’s balances be offset before what percentage any redress be paid out at.
Sara (Debt Camel) says
The offset should be first.
So if they assess your redress should be £700 and you owe £300, the 300 is wiped out and then you will get 10p in the £ (or whatever) on the remaining £400.
Does that answer your question?
David says
I was struggling how to word it. I suppose I meant more about the timing.
To use your example, would all this be decided when they know what percentage they will be paying or do you think maybe it will be a case of, say a month from now they would decide my redress was £700, so that my balance would be offset and then a few months before I know how much of the remaining £400 I’m actually gonna get.
Basically asking will these complaints be decided before they decide how much money they have to divvy out.
Sara (Debt Camel) says
My guess is that you would be told the redress amount before being told what percentage you will receive of it. Because they administrators have said there will be some form of appeal mechanism, so the “funal” redress amounts wouldn’t be known until after the ppeal stage had been completed.
But I may be wrong.
Ian says
Hi just had an email from wonga saying the claims assessment process has been delayed thanks for your patience!!
Carl says
Hi Sara
I got a email from Wonga to fill in a form which I did. Now I guess it’s a waiting game, God knows how many loans I had but it could be way over 40 between £100-£300 each time, week after week I think.
Is there any signs that your aware of when the administrator will be looking at paying out ?
Sara (Debt Camel) says
No indication on timescale.
You do know that you will only get back a small percentage of your calculated refund?
Did you have any other payday loans?
Carl says
Yes I’m fully aware there will be a percentage only. I’ve had other payday loans with quick quid and pounds to pocket that I’m looking into. Also Sterling swift but this one seems to be a big problem.
After speaking to them they told me I need to contact info@northwayfinancial.com as they can’t find my information. After looking into this it appears Sterling swift who at one point seemed to be under UK laws are now under matla since 2015. I see people are having no joy with them so I don’t think I’ll bother wasting my time.
Lewis says
I’m starting to get a bit sick of waiting now mind. Almost half a year so far
Neil says
Hi Lewis,
You are lucky i have been waiting since Jan 2018, and others have had even longer.
Neil
Carl says
Just had an email from Wonga.
Deadline to submit claims is 30th September 2019, and payments to be made within four months, 30th January 2020.
No indication of the amount to expect, only the advise that it will be significantly less than the total amount claimed.
Also mentioned those with claims already logged need to take no action and the Admistrators will contact them in due course.
Luke says
It will be £10 from every £1000 :)
But administration costs are avg £400 per hour – thats what I saw in WageDayAdvance document… – not everyone looses in that deal :)
Carl says
Different firms have different amounts. They’re giving no indication because they don’t know themselves at this stage.
Sales of some assets have gone ahead, others have fallen though.
Also look at the case of Cash Genie where they went into admin, started paying and then realised they did not have enough.
Until all claims are lodged they wont know how much they have to pay. Expect the claims management firms to go beserk over the next few weeks trying to get more mass claims in.
Sara (Debt Camel) says
Your suggestion that 1p in the £ will be paid is a guess.
Luke says
Of course, I understand that. Just saying how that main pool is firstly dedicated at such high rate for Administration…
Sara (Debt Camel) says
That’s life. If the Administrators don’t get paid first, they aren’t going to do the work and no one would get anything.
Ian says
Hi sara im currently paying a monthly repayment amount to wonga bit still cant get my head around people are still having to do this its robbing the poor to feed the rich again they borrowed irresponsibly and preyed on the people in financial trouble wheres the help for them people now saying not to pay anymore back to them these customers were screwed once now again surely theres some law to back us up enoigh is enough.
Sara (Debt Camel) says
If you are still paying back a balance, I suggest you ask your Claims Firm what they advise you should do.
Matt says
I had an refund amount agreed with the FOS and Wonga just before they went into administration. Do I have to go through the online claims portal? Thanks
Sara (Debt Camel) says
It sounds as though you are in Case 4 in the list here: https://debtcamel.co.uk/wonga-claims-portal/. In that case you don’t have to do anything BUT if you submit a complaint it will be reassessed and if that comes out at MORE than you have been offered, the larger number will be used.
Maddie says
Hello, I complained to Wonga back in Nov 2017, they refused but then said they had cleared my balance. The interest I had paid on the loan already was £310.28, will I be entitled to some refund even if they have cleared my outstanding balance?
Sara (Debt Camel) says
It’s possible, it will depend on the details of your loans from them, it may depend on how large the balance was that they cleared and whether you had had previous loans from them. If you fill in the Claim then they will reassess your case.
Cameron says
Hello,
Over the past two-three years I went through a period of taking numerous payday loans per month on to tick me over until I got paid usually at the end of the month I did 3 month loans 6 month plus numerous 1 month loss etc the list goes on so over that period I went through a process of obviously loaning and paying back thousands I should’ve addressed it earlier I know only now has it all paid off as I set up a payment plan with them twice after getting myself seriously in trouble with them I’ve knly just recently seen that there is now a claims portal through my email in your personal opinion Sara do you reckon I’ve got a stone wall chance of getting a significant claim settled? Thousands was transacted over the years! Would love a reply
Thanks
Cam
Sara (Debt Camel) says
From what you have said it sounds like a good chance of a refund, well worth sending the claim. In the end you will only receive a percentage of that amount, the administrators warn it will be “considerably smaller” but it will be better than nothing!
Do you still owe a Wonga balance?
Did you have any loans from other payday lenders?
Ryhan says
Hi Sara,
I have an ongoing affordability complaint with Wonga regarding numerous loans over the last 8 years. My latest outstanding loan with them is showing on my credit record each month as a default as I had stopped paying them many months ago.
Should I make payments on my outstanding loan with them?
Sara (Debt Camel) says
If Wonga Administrators decide you are owed more than £800 (i have no idea obviously if that is likely0 then your debt will be wiped out. If you make any payments to this now, you will lose the benefit of this wipe out and instead be returned more as a redress payment – but that will only be a small part of the money. so its best not to pay.
Paul Marsden says
Hi there
I am after some help. I have numerous complaints in with numerous lenders at the moment. Most are coming back to me with redress therefore my balances are reduced. should they be removing defaults as part of this?
in my head the redress being provided etc is proof that i shouldn’t have been given the loans in these circumstances therefore any defaults that came from them are also unfair?
Is this correct?
Any help much appreciated
thanks
Paul
Sara (Debt Camel) says
If you are offered redress you should also ask for any defaults to be deleted. Also take a copy of your Noddle report now while it still has all the defaults so you have it in case any of the cases have to go to the Financial Ombudsman.