In April the Wonga Administrators published the new Online Claims Portal.
This lets current and previous Wonga customers in the UK submit a claim for a refund for unaffordable loans.
The Online Claims Portal will close at the end of September, so all claims should be submitted before then.
The Administrators have given a set of FAQs.
What is the form for?
The form has two main purposes – to submit a complaint about unaffordable lending by Wonga and to enable the Administrators to match your details against the records of a UK Wonga customer.
The Administrators say it will be available until the end of September 2019.
Who has to fill this form in?
I have now clarified with the Administrators who needs to use this new form to submit a claim.
- If you have used a Claims Company – don’t use this form whatever stage your complaint was at. None of the other options apply to you. The Claims Company will deal with this (only exception – if you have cancelled the authority for the Claims Company to act).
- If you have never complained to Wonga – use this form.
- If your Wonga complaint was rejected and you gave up, not sending it to the Ombudsman – use this form and your case will be assessed.
- If you had an agreed refund with Wonga or a Final decision from the Ombudsman – you already have an amount decided and you don’t have to submit the form. But you can use this form if you want and your loans will be looked at again. You will then get the higher of the new assessment and what you were offered before so you can only gain by doing this.
- If you had a complaint with Wonga that hadn’t been answered when they went under – don’t use this form. Your case has already been put in the list to be assessed.
- If you had a complaint with the Ombudsman and you have been told that it has been sent back to the Administrators – don’t use this form. Your case has already been put in the list to be assessed.
- If you had a complaint with the Ombudsman and you have NOT been told it has been sent back to the Administrators – use this form. In this case, your complaint was never opened by FOS so it was not sent back to the Administrators.
If you are in groups 5 or 6 and you try to submit the form you will get the message:
Important notice: your claim cannot be considered as a claim has previously been made using these account details.
If you aren’t sure if you are in 5,6 or 7, you can try submitting the form. If you get the above message, then this has confirmed that you don’t need to do anything.
When a new claim is correctly submitted you will get an email saying:
Thank you for submitting your claim. The Joint Administrators will email you once we are in a position to do so, following the assessment of your claim.
No further action is required by you at present.
How much money might you get?
You don’t have list your, loans, say which were unaffordable or say how much you want to make a claim for.
Just send your details and Wonga will find your account and do the calculations.
If some of your loans are decided to be unaffordable, you will then be told the claim amount. This will be the amount of interest and charges you paid on the unaffordable loans, plus 8% statutory interest.
You won’t receive all this money. the Administrators have to divide up the money they have between all the creditors, including the people with affordability complaints. You will be paid some percentage of your claim amount.
The Administrators say:
Please be aware, if a claim is successful, the payment customers receive will be considerably smaller than their accepted claim amount. This is because it is expected that the total value of all accepted claims received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account.
Do NOT use a Claims Company
If you haven’t yet complained to Wonga, you can use this easy form to do this.
You won’t be asked any questions about your borrowing or to produce bank statements or any evidence. After you have been “matched” with the right customer in the Wonga database, the whole process of getting a refund will be automated, you won’t have to do anything more, except possibly update your bank details if you have changed banks.
A claims company will just ask you the same questions, use your answers to submit the same form, then pocket 25% or more of your refund for doing this.
Don’t fall for this con.
Any queries or comments?
If you have any queries or comments about this new Wonga form, you can ask Wonga on email@example.com.
Or read the comments below this article – you may find other people have asked the same question!
But my Wonga – Latest news – Updated article looks at:
- how the Administrators will calculate the refunds (as yet there are few details),
- the timescales for you getting paid – at the moment this is expected to be by the end of January 2020,
- how much you are likely to get paid -that depends on how many people fill out this form! But you will only get a small percentage of the calculated refund back.
There are a lot of unknowns at the moment and that Latest News page will be updated as the answers emerge.
What about other payday lenders?
Many people in Britain have never heard of payday loan refunds. If you had Wonga loans and now think you may be able to claim for them, also think about borrowing from any other payday lenders.
There are free template letters you can use to send other lenders your complaint, asking for a refund of the interest you paid. That page also explains what an affordability complaint is.
How can I tell this isn’t a scam?
The Administrators really are asking people to submit claims.
If you get any emails about a Wonga refund from @wonga.com, firstname.lastname@example.org or uk.gt.com email addresses, they are probably legitimate.
I say probably because those are the addresses that the real emails are being sent from. But it is possible for scammers to conceal the real address an email comes from…
If you are in doubt, go to the Wonga website and follow links from there. This is safer than using a link that is sent to you in an email.