Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
Can you get an overdraft refund?
Catalogue or card limit too high?
Unaffordable car finance – your options
Mhairi says
Just to confirm I had an affordability complaint upheld re. QuickQuid and the initial email in November 2021 from the administrators said “All loans that have been accepted as part of your redress claim value will be removed from your credit file. Please note that, due to the volume of claims, this could take a number of months.”
The redress was paid into my bank account on the 28th April and the loans are no longer showing on my credit report (other QQ loans that were not upheld are still there so they have not deleted all loans).
Dean says
I have just received this after chasing and changing bank details
Thank you for your email.
As per my previous email, could you please forward the below supporting documentation across to the customer support team applicable to your loan. The contact details are as follows; the QuickQuid Customer Support team on support@quickquid.co.uk or the On Stride Customer Support team on customersupport@onstride.co.uk
Please be assured that if you have provided the supporting documentation across to the customer support team at QuickQuid or On Stride (as applicable to your loan), you will receive a re-attempted dividend payment.
We envisage that we will be making the re-attempt of the payment within 4 weeks’ time. We will be in touch to inform you of the payment, prior to the dividend payment being made.
Claire says
Received this from GT today. So at least I can see there is some movement and a plan and will just wait and be patient for the repayment attempt.
The bank has now confirmed with us the payment was unsuccessful. The reason provided being “Bank rejected”. We can see that of the £6,234.43, the bank has only returned £4,850.27 of this back to us, therefore have withheld £1,384.16.
(my account was overdrawn by this amount when they closed it so fair enough)
Please contact your bank directly regarding the withheld funds.
Regarding the amount returned from the bank, please be assured that if you have provided the supporting documentation across to the customer support team at QuickQuid or On Stride (as applicable to your loan), you will receive a re-attempted dividend payment.
We envisage that we will be making the re-attempt of the payment within 4 weeks’ time. We will be in touch to inform you of the payment, prior to the dividend payment being made.
Alex says
Had the same email, not even bothering to check individual claims at this point.
Got to wonder if they’re on a promise bonus wise for all unpaid reimbursements, bit of a coincidence that they managed to use old details for hundreds of people.
Also a coincidence that they outright ignored calls and emails asking to change these details before payment was processed.
This isn’t right.
Bombard them.
James says
Gave the number ending 3250 a call at 18:23 and got straight through. I was off the phone within five minutes.
I asked for an update on my case. After a brief hold, it was confirmed that the first payment was returned (the first time CEN has done so) and that my new bank details were on file.
I was told the second round of payments haven’t even begun to be sent, the call handler had no idea when this would be. I’ve not received any email to confirm the second round payment process either, as some of the commenters today have mentioned.
From the comments on this post, I probably shouldn’t have bothered confirming my new bank details and waited for a cheque to be sent in the post! So frustrating, it would have cleared by now!!
Will keep you all updated.
Kayleigh says
I have just called again and they are now saying payment has been returned from the bank with incorrect details. It is total LIES as my bank details have been the same for 15 years now!! I have to email my bank details again as they don’t know how long it’s going to take for a cheque!! I didn’t even get a time scale for this 2nd attempt. I’m not holding my breath for a repayment of any sort now. Absolute FARCE!! Someone needs to step in of higher authority and help people get back what there entitled to!
Jake says
Yup, complete shambles.
They emailed me last week stating my case is being looked at and asked if I had a valid UK account. Idk if they live on another planet but I emailed them the scanned documents three times, they were still asking for them???
Complete radio silence since last Thursday.
Surprising given that grant Thornton was involved in the liquidation of wonga as well and they handled that much better
Kayleigh says
I’ve never known anything like it! I checked with the bank they haven’t even attempted a payment so for them to say the bank rejected it is a joke! They shouldn’t of gave people a time frame if this was going to be the case. I have to wait for second payment attempt and they don’t even know when this will be. And don’t even get me started on what they said about a cheque!! I haven’t even had a response to a email verifying my bank details I have sent now for the 4th time! What a shambles it is!
Darren Brown says
Pretty sure that GT took their 6.7 million quick enough, that is scandalous in itself. As I have said previously, I am resigned to not seeing this.
Sara, is there anyone we can go to to make a complaint? I have filed one with the FOS but as you have said before they will do nothing.
Sara (Debt Camel) says
You can make a complaint about the administrators.
Much the same happened with Wonga – and people complaining about the administrators got nowhere. I am afraid the regulation of Insolvency Practioners is very feeble.
But you will get paid in the end.
Darren Brown says
Have rung up this morning only to be told they have no timeframe on when second attempt cheques would be sent out. I said that is absurd however clearly they are just reading from a script.
James says
I received an email from casheuronetuk@uk.gt.com at 21:27 this evening (thank you for putting the hours in!), letting them know I haven’t had an attempted repayment since I last emailed them. This is what I received (no identifying details included):
“ Hi James,
I hope this email finds you well.
Please be assured that if you have provided the customer support team applicable to your loan with the supporting documentation listed within my previous email to verify your banking details, a member of the team will pick this up. The team are dealing with request in chronological order, starting with those received first.
We envisage that we will be making the re-attempt of all unsuccessful payment within 4 weeks (where customers have provided CEU with additional support for bank detail verification). We will be in touch to inform you of the payment, prior to the dividend payment being made.”
It looks like we need to be on the look out for a further email from the administrators, to let us know when a second attempt payment will be made! Looks like we should have the payment by 13 June 2022.
Will keep you updated!
James
Brian Elliott says
I have just been told this morning this same thing
Dean says
I had an email today saying my second payment attempt would be made within 4 weeks time.
Jp says
Hi Dean,
Was the email from GT or casheuronet?
Thanks,
Jp
Alex says
I’ve spoken to them on the phone, they are outright denying the payment to my closed back account has bounced back, I’ve spoken to the old bank who have informed me that it is impossible to pay money into a closed account and suggested I ask the sending party to put a trace on the payment.
They have refused.
I’ve asked them to escalate this.
They have refused.
I asked them to confirm that they had my new banking details.
They refused.
This is getting beyond a joke.
Sara (Debt Camel) says
it is very unfunny.
Could you ask the old bank to put what it has said in writing?
Neil says
Hi Sara,
Who would I speak to regarding a pounds to pocket account? I dont want money back, I just want my credit file sorting. I have a on stride account showing as defaulted, even though the credit record only shows 2 late payments, then an ok, then the default was raised. I also have a Lantern account, sold to them by on stride, that shows defaulted too.
You say above its not worth suppressing yet. Who should I go to, because I have 2 defaults showing and Im not sure even 1 of them is valid.
Thanks in advance.
Sara (Debt Camel) says
Just wait a few months is my suggestion.
Debbie says
Just received an email from casheuronet quick quid but can’t read it just wondering if anyone else had one and what it said
David Dodder says
Yes ..no file attached
Chris vaughan says
The last email i received was last week telling me my address was updated but the 1st cheque was sent to my old address .i told them i dont live there anymore and don’t have access to that address. They told a second cheque will be sent but it could take 4 weeks which i find totally acceptable as they have my new account details which i sent over i will call them again to find out what is going on
bev says
I received an an email today too. there’s no update visible on the website
You have registered to receive document updates for case
The following document has been added
Document CashEuroNet – May 2022 Report created on 18/05/2022 08:41:27
Steven says
Me to not sure wot it’s about?
Leoni says
It’s a new file upload onto the grant Thornton portal.
Dividend payment
The dividend payment was attempted to all creditors within the 2-week period following the dividend
declaration date (being 25 April 2022). We understand that there is a small group of c.1,600 redress
creditors where the initial electronic payment attempt was unsuccessful, and this was due to the
recipient’s bank rejecting the payment or the creditor had provided outdated banking details when
making their claim. We will attempt a further payment to this cohort of creditors in due course.
The existing Customer Support function continues to be available to customers for a further period to
5 June 2022, after which any customer queries should be directed to the Joint Administrators.
James says
I wonder if the implication that the current support function ceases on 5 June 2022 implies this is when they hope all further attempted payments will be actioned?
The latest piece of news is ‘The Joint Administrators’ update as at 25 April 2022 – Dividend Declaration,’ unless I’m looking somewhere different?
James says
I’ve received nothing from anyone, other than the initial email letting me know how to confirm my updated bank details and replies back from the administrators as a result of what I’ve sent them.
Is anyone able to disclose any of the details contained in their email without exposing their personal information/payout value?
Thanks you :)
Chris vaughan says
To be able to re-attempt the payment, please contact the customer support centre on the following: the QuickQuid Customer Support team on 0800 056 1515 or support@quickquid.co.uk or the On Stride Customer Support team on 0800 210 0923 or customersupport@onstride.co.uk as applicable to your loan.
If the re-attempted payment is to be via re-issue of a cheque you will need to confirm the address to the customer support team
• Form of identification (i.e., passport or driver’s license)
• A copy of a bank statement or picture of your bank card
– Customer name must be clearly visible
– Bank account no. and sort code must be clearly visible
– Other details can be redacted (such as card number, CVV code, bank account balance, etc)
If you have already supplied the above-mentioned supporting documentation / information along with your request to the customer support team as you have mentioned within the below email, I can confirm that you do not need to do anything further at this stage.
If they can verify your bank details / address from the supporting documentation provided, you will receive a re-attempted payment of your dividend amount within 4 weeks.
Chris vaughan says
James please see my comment on the email i received today my address has been updated and a new cheque will be sent out within 4 weeks.hope that helps
James says
Hi Chris, thanks for sharing this with us!
That’s along the same lines as the email I received, too. I’m pleased that on this we’re receiving similar information.
Really hope these second round payments are done soon!
Thanks again!
Chris vaughan says
No problem i still cant believe after sending over new bank details in April they cant do a bank transfer. All i can say to everyone keep on call them and emailing them to make sure they have the correct details .fingers crossed everyone gets there money
Kayleigh says
Hey,
The replies to this post have really helped me feel less alone in this whole stupid situation so I just wanted to share the info I got on the phone today.
I was sent the email from GT telling me to send my bank details & ID over to QQ. I did that Tuesday but had no reply so called them this morning to make sure it was received.
It hadnt been, not overly sure how but after this giant mess up, nothing surprises me anymore!
I re-sent the email while I was on the phone and the person I spoke to forwarded the details over so the info could be updated.
She said they’re making payments either this week or next week.
I won’t be holding my breath because of how this has been handled but it’s a bit better than “within 4 weeks” on the email.
Darren Brown says
Same as me Kayleigh, find it staggering that they do not know if it will be this week or next week. Talk about dragging it out, it seems GT don’t want to know either. Surely their job is too ensure everyone gets what they deserve!
James says
Hi Kayleigh, thanks for sharing this, really really appreciated!
You’re right, this week or next week sounds better than within four weeks!
I’m not holding out for a payment today or tomorrow, but next week, fingers crossed!
Jp says
Hi All,
What brings you to the conclusion that payments will be made next week? When I call support they can’t give a time frame and when you email GT, they also can’t give a time frame?
Nothing on the Administrators update page either.
I do really hope we get our payments next week.
Thanks JP
James says
Hey JP,
Kayleigh said the woman she spoke to on the phone said “she said they’re making payments either this week or next week.”
Hopefully there’s some truth in this! *fingers crossed*
Alex says
They are still claiming that I have been successfully paid even though I have contacted the bank to confirm that my account has been closed since 2015 and the details have not be reused.
Escalated to management Friday last week and again Monday. Heard nothing at all.
Genuinely feel like I’m being robbed at this point.
Jp says
I got an email from GT with the following:
‘I confirm that we will be conducting a re-attempt of unsuccessful payments within 4 weeks (where customers have provided CEU with additional support for bank detail verification). This will be done electronically.
We will be in touch to inform you of the payment, prior to the dividend payment being made.’
It’s looks like end of June is mostly as they’ll probably drag thier heels with this.
JP
Neil C says
Hi,
Received following email from InsolvencyServices.biz but cannot remember what website address I went to previously to view these documents. It’s related to Casheuronet/QuickQuid & Grant Thornton. Message as follows –
You have registered to receive document updates for case C30202122.
The following document has been added
Document CashEuroNet – May 2022 Report created on 18/05/2022 08:41:27
Anyone get this email & know where go to view, sure I had to login to an account when viewed previous documents, can anyone supply details please?
Thanks Neil
Danny carmody says
hi neil, yes i did get the email, try QQ/GT web site, i have a pin code to get in, which was given to all who signrd up last year, basics to the report we were all lucky to get % we got, as they were able to sell the loan book and collect loans out standing, any missing outs will to done again, and chques will also send out, at present they said they have under 2,000 redress customers have not had there money get due to bank returns and wrong address, hope this is of help
Neil says
Thanks Danny, getting the pin code rings a bell but going by your details it’s not an email saying they made a mistake & we owe you more money so I’ll maybe not bother trying to get pin reset etc & accept the QQ saga is at an end for me.
Hope everyone still waiting gets what they’re due very soon. Thanks again Danny, all the best
Ben says
I am staggered at the statement made by Grant Thornton posted above. There is no acknowledgment of the catastrophic balls-up they have made of this. They tried to minimise the scale of the mess they have created, saying a “small group” had not received payments. The wording implied that customers were to blame: “the creditor had provided outdated banking details”. The reality seems to be very damning for them. I am yet to receive my payment as it was sent by cheque to an old address, even though they had my bank details and my new address. Sheer incompetence on their part.
Cheryl.p says
Hi was sent an electronic payment that bounced back, my documents and bank details had all be sent and apparently verified but they then entered one digit incorrectly on my bank account. I’ve now had to resend everything, even tho they already had it all and still had nothing from them. Definitely incompetent!
Ben says
It’s unbelievable. Just goes to show what a farce their ‘verifying’ of bank details is, as it didn’t prevent them from having an error in the account number. They are supposedly one of the top accountancy firms but they don’t seem to have any proper checks or controls, very worrying.
Lindsey says
Hello
I phoned QQ this morning and was told they are still paying the first batch of payments and are unable to tell me about customers who have needed to update their bank or address details ？
I don’t understand why this is taking so long
Chris says
Still no sign of the cheque that was supposedly sent on the 29th April. Absolute jokers.
Only responded to my email once I cc’d the joint administrators email addresses (you can pull them from GT website). Suggest that everyone bombards them as well telling them exactly how bad a mess this is.
Darren Brown says
I ring and email them both every single day, still no money and the 4 week mantra still being recited. It was within 4 weeks 3 weeks ago, yesterday it was still within from weeks of today…..
Ben says
Good thinking. Does anyone know who the join administrators report to? Perhaps it needs escalating to people more senior in GT as well. This could drag on for months if we allow it to.
John Doe says
Thought you might like to know, MyJar administrators are asking for money back from people as of today. Got an email from their administrators just this evening.
I don’t even remember owing them money so will have to look into this. Their email specified there was a redress which was applied to what was owed so I still owe them a few hundred even after their redress.
Sara (Debt Camel) says
How long ago was the loan?
John Doe says
Tracked it on my online banking statements to just under 4 years ago (mid 2018).
I was one of probably many people who assumed when hearing about MyJar going bust in 2020 that my debt with them was gone – so this is a surprise – but the redress did reduce the balance substantially, so can’t complain too much considering it’s essentially paying back much less than the sum that was borrowed.
Screenshot of the email (everything personal removed):
https://i.imgur.com/dwS9Wfx.jpg
Found it interesting that they said at the end of the email to ‘respond’ implying directly replying. Outlined the discrepancy.
When you go on their website their FAQs say you can either use ‘the online portal’ to pay an outstanding balance, or phone up (they give a number), however there is no such online portal anywhere to be seen, so it appears people will have to phone up if they want to deal with it at this moment in time.
John Doe says
This debt was passed to Lucas Credit Services in 2019 although when logging in to their portal using the reference from an old email (they are now Overdales Legal and not Lucas Credit) it says Myjar balance £0.00. So going to assume it was written off at one point, unless the administrators are going to pursue these balances.
Sara (Debt Camel) says
Was it sold to a debt collector?
John Doe says
Yes Lucas Credit Services I believe (now named Overdales Legal)
Sara (Debt Camel) says
Are you sure they weren’t collecting on behalf of Myjar? I don’t see why a debt purchaser would have on their portal a line which refers to the Myjar balance.
John Doe says
Yeah it does seem these debts get passed to and fro when you ignore them, so I’m not sure about the specifics of whether the debt was sold or simply being collected for. I guess time will tell if I get any debt letters regarding MyJar going forward. I am debt free for a couple of years now so would like to stay as such certainly!
Ryan says
Hi. So my loan with QQ was sold on to Lantern/Moriarty Law years ago. I ended up paying them over £700 in instalments over the years until my claim was accepted by QQ.
I received over £1000 from QQ last month, and I stopped paying Lantern/ML once the claim was accepted, but do I also have a right to ask Lantern to repay me the £700+ I paid them as well?
Thanks for any advice.
Sara (Debt Camel) says
No, the assessment by QQ would have taken that into account.
Lindsey says
Hello
I received a email from QQ stating they anticipate paying its second ground if payments within three weeks time , I received this on Friday ?
Why would it take so long ?
Lindsey says
Hello
I received a email from QQ stating they anticipate paying the second batch of payments within three weeks time ? So let’s see ?
Jp says
I’m hoping they make the payments before the call centre ceases to exist on 5th June.
The fact that GT have published this in thier most recent progress report gives me hope that second round of payments will be attempted this or next week.
Regards,
JP
Lindsey says
Hello
Can someone enlighten me as to what is going on with QQ payments?
It’s difficult to contact them by telephone when you get a email response I’m being told within 3 weeks for a transfer surely if they are working everyday things should move a lot more swiftly than this ?
Help !!!
Emily says
Sorry if I missed this but do we know when they will remove records from our credit files? Mine still showing as of today.
Sasha W says
Did anyone receive an email tonight with the subject “Important Notice Regarding Your CEU Claim” from the address: claims@casheuronetuk.co.uk.
The contents are the exact same as the accepted claim value email I received back in December 2020.
Michael says
No, I never receive anything from them, the only time I get a response, is when I phone them! Just told to wait 3-4 weeks for an electronic payment
Darren Brown says
Just received this email –
Hi Darren,
Thank you for your email.
I can confirm that you are included within the re-attempted dividend payment batch, and we anticipate initiating the payment this week.
Kind regards,
Sonia
For and on behalf of the Joint Administrators
We shall see….
Chris says
Latest email below, will believe it when I see it in my account.
I can confirm that you are included within the re-attempted dividend payment batch, and we anticipate initiating the payment this week. Please note this will be processed by BACS, and therefore allow up to next week latest for the funds to be received in your account.
Cheryl says
which email address did this come from Chris?
Chris says
Came from the following – casheuronetuk@uk.gt.com
Jp says
I have a feeling the BACS payments will be initiated on Wednesday 25th as they can take up to 3 days to process and given they have advised next week being the latest leads me to believe the payment will be input in the system either tomorrow or Thursday.
Fingers crossed for all.
Stuart says
Maybe we should be reporting them to the FRC for poor administration practices etc??
Sara (Debt Camel) says
The FRC is about financial reporting, nothing to do with administrations.
Stuart says
Ah right my mistake, just seems a shambles considering the fee they are charging
Lindsey says
Hello
I telephoned QQ yesterday morning and was told the first batch of payments are finalized , the second batch will be this/ next week? I will believe this when I see it ? Because I’m wondering what are they actually doing ? I’m so fed up of this
Anthony Dawson says
Call this morning and the lady on the phone does not have a clue when the next lot of payments are being made. Waste of time!
James says
I sent an email to the administrators last night and got the following response this morning:
“Hi James
Thank you for your email.
I can confirm that you are included within the re-attempted dividend payment batch, and we anticipate initiating the payment by next week latest.”
As I’m with Monzo, I’ll get the heads up when a BACS is scheduled to be paid into my account.
I’ll keep you all updated! Exciting times!
Darren Marshall says
Hi James
I spoke to a Matthew Drinkwater this afternoon who told me that the second batch of payments have been made today by BACS and will be in my bank either tomorrow or Monday so keep an eye out mate, hopefully not being lied to so fingers across for anyone lucky enough to be on this payment run.
Dave says
I called QQ and was told that they still don’t know when payments will be made. They said “very soon”. Anticipate within the next week but she was careful not to give a timeframe.
I emailed casheuronetuk@uk.gt.com last night and received this response:
“Thank you for your email.
I can confirm that you are included within the re-attempted dividend payment batch, and we anticipate initiating the payment by next week latest.”
Again no specifics but better than the 4 week timeline they sent me last week on 17 May. Fingers crossed it actually happens for us all.
Jack says
I emailed the administrators again and was confirmed I was in the next batch, and said that this will be initiated next week at the latest. I’m just hoping they have updated my details as requested and I’m hopeful for the payment. Let’s hope so it’s then done!
Darren Marshall says
I was told by the administrator today that I’m on the next batch will be paid by BACS either today or tomorrow, full of it I reckon they are
Darren Marshall says
I’m having the same issue, I went direct to the administrator today. The number is 0161 953 6900 and ask for Matthew Drinkwater, alternatively email them on casheuronetuk@uk.gt.com The ore people that put pressure on them the quicker they will get things sorted hopefully.
Lindsey says
Hello
I received a email stating the second batch of payments will be anticipated to be made next week , bear in mind there are two bank holidays in the same week ! So I’m not sure about it?
Jp says
They would need to initiate the payment on Monday latest if we are to be paid next week given the bank holidays. Bacs take up to 3 days to clear.
Darren Marshall says
Hi Lindsay
I’ve just received a phone call at 4.15pm off the Administrators sayong a second batch of payments have been paid by bacs today, mine was apparently on the list that’s paid and money will be in my bank either tomorrow or Monday, I’ll keep you updated on it but might be worth keeping an eye out on your bank account for yours. Alternatively give Matthew Drinkwater a call on the above number, I left 3 voicemails before he called back so be persistent with it and put pressure on them
Kayleigh says
Thanks for updating, Darren!
I really hope this is true and this whole saga can finally be over.
Fingers crossed for everyone who’s still waiting!
David says
Just received this today, anyone waiting to hear back from them after sending their new bank details and identification etc I would say be patient, I sent my new details a day after the email that told us what we were receiving.
Thank you for contacting CashEuroNet Uk.
We do apologise for the delay in response. We have escalated your ID and Bank Card for the 2nd attempt payment.
At this time, there is no time frame to advise of just yet for the 2nd attempt of payment to be made. However, we can assure you this will be handled with the upmost importance and sent out as soon as this full process allows. Please note, you may receive the payment in the form of a cheque. Per the details on your identification, the address on your claim is the same.
We appreciate your patience and thank you for taking the time to forward this over to us.
James says
***MAJOR MAJOR MAJOR UPDATE – MONEY IS ON THE WAY!! THIS IS NOT A DRILL***
My Monzo account is telling me a payment from CashEuroNet – reference CEU DIVIDEND REISS (I think that last word is meant to be ‘reissue’ but not enough characters in the reference left!) – is going to hit my account in 3 days!
Monzo is allowing me to claim this payment early (4pm today) but anyone who can’t claim BACS early with their account provider will see the payment hit their accounts on Monday.
Please keep us all updated! Good luck everyone. This whole chapter is finally coming to an end!
Jack says
Finally! Checked my account this morning and can see the payment is due to clear on Monday! This is to the updated details I sent over but never got a reply to. It’s only a small amount for me, but it’s going to mean I can enjoy something with the money after the hassle of it all.
Fingers crossed this is the end for us all.
Brian says
Just spoken to Claudia in quickquid customer services and asked whether payment had been sent over to my new account, she confirmed they have my new updated details and that my payment was still pending, payments are being sent out in batches and if not sent out today should be sent out early next week
Darren Brown says
Well done all who have seen money going into their account, still nothing on mine. Let’s see what Monday brings.
Cheryl says
Well I just contacted them, yet again after submitting documents for a third time, to be told that the second batch of payments could take anything up to six weeks! Seriously what an absolute farce.
Alex says
At this point I have no one to complain to and no one to give me any more information.
They are still claiming that my money went into a closed account, the receiving bank have said it is impossible and they have double checked and absolutely nothing has happened on that account since it closed in 2015.
The helpline will not help or escalate my issue, I have received no email for over a month.
I am being treated like an idiot and effectively being stolen from at this point and there is no one to do anything about it.
This was supposed to be compensation, not time and energy consuming and a constant source of stress.
If anyone can help in any way please let me know.
Sara (Debt Camel) says
Has the old bank put this in writing to you?
Alex says
Hi Sara,
They said they would send out confirmation however I have not received it as of yet.
Sara (Debt Camel) says
When you have that it may be easier to get the administrators to listen to you
Alex says
I did request to them 3 weeks ago that a trace needed to be made on their end as the receiving bank had no way of tracking if it was even attempted.
They just ignore everything.
Cheryl says
Exactly same situation as me. They keep saying it’s been paid to my old account and to call my bank!!!
Claire says
A similar thing happened to me. Sent to a closed account which was overdrawn at the time and balance was written off by the bank ( Santander). I have had confirmation that the payment bounced back to qq minus the amount my account was overdrawn , the bank kept that. When I called my
Bank on the regular number they said no payment had been made to my closed account however when I called the banks collection department they had more information and were able to confirm the payment was made by qq and returned minus what I owed the bank. If you had any monies owing to the bank when the account was closed it may be the same situation. I’m not suggesting you did , just sharing my experience in a similar situation.
Darren says
Sorry for coming across thick here, I’m a little bit old school lol, but how are people able to see the transaction pending in their account and know when it will clear? I bank wit Lloyds and have internet banking access and the app on my hone but can’t see anything. Does anyone know of a way I can check at all with Lloyds?
I left 3 voicemails with the administrator yesterday, the last one before he actually called me back, the last one was a very angry one about how I and hundreds of others like many on here have been treated and lied to and all we want is honesty and a straight answer from them, I also told them to stop telling people to contact CashEuroNet as they aren’t telling anybody anything at all, I also said I won’t stop calling until I speak to him. When I got a call back I was told my payment was done, but we’ve all been there before with them so it would be nice to see some sort of confirmation from my bank confirming it if I can just for peace of mind coming up to the weekend.
Thanks in advance
Darren
James says
Hi Darren,
If your bank details have been updated, the second round of BACS were sent yesterday. It takes three working days to clear, so it should arrive in your account on Monday.
I know HSBC also do this, but my bank account is with Monzo. Monzo allows account holders to see upcoming payments (and direct debits, too, including if the value is different to what was collected last month) and my account was showing me to expect the dividend on Monday.
Monzo allows account holders to claim an incoming BACS payment the working day before it is to be deposited. As I’ve been able to claim my dividend today, this means it is due to be deposited on Monday.
I don’t believe Lloyds or Halifax let account holders do this. I’m not 100% sure if any other banks let people do this, too.
Hope this has been helpful. If all goes to plan you should have your money on Monday.
Cheers!
Halfie86 says
For anyone still waiting who’s original bank account couldn’t be verified – I called today and was told that as my account couldn’t be verified I was out on the cheque list. The cheques will only be sent after the second batch of electronic payments have been attempted. Anticipated to be up to 6 weeks 😑
Kim says
Finally got an email response after emailing my new bank details numerous of times and ringing last year and this year. Somehow they had my old bank details, even though they confirmed new ones in April 2022 but recently confirm old bank account I rang up last week and while on phone to QuickQuid, they said to send my passport, driving licence and bank statement with my correct bank details, which I did and while on phone they forwarded to correct department. , Even after this, I didn’t get email back. I chased email up Wednesday and I rang today to confirm my bank details were correct and they finally are on their system.
I also spoke to one of the administrator today and although he doesn’t have access to database he took my name and said would chase quick quid up.
I have just received the below from casheuronet:
I can confirm that you have been included within the next batch of re-attempted dividend payments, please allow up to next week for the funds to be received into your account (confirmed the account details are as per below the documentation embedded within the email trail below).
Let’s hope it goes in by Monday, although it does say up to next week, so fingers crossed by Wednesday as bank holiday is Thursday and Friday.
Chris vaughan says
We have received your email concerning receiving payment by electronic transfer. We do apologise at this point that is not an option we can provide. The dividend would be sent by cheque. This is the email i just received from quick quid about a new bank transfer so iam totally unsure about who knows what is happening
Kim says
I just checked my Barclays account and I have finally received my payment :)
It saids Mondays date but my account is allowing to take funds today. So happy and finally the chasing is over.
Good luck everyone else, I hope you get the payments too and soon.
Nisant Patel says
Just to claify are we getting second payment and when the payment will be made.
Sara (Debt Camel) says
some people have been getting the money in their accounts today.
Jake says
So folks, this is the end of it for me, after a literal war fought with cash euro net helpline I managed to find someone at Grant Thornton themselves that took the matters personally and while I still wasn’t sure if they were not just brushing me off I today have received the payment into my account (I’m with Lloyds).
The ladies at cash euro net were insisting it would be a cheque but I was persistent in that I wanted it electronically.
Very pleased and hope everyone gets to the end of this mess soon
Stuart says
Hi, my payment cleared today. No email or anything after I updated my banking details thankfully its all sorted. Hope everyone else gets theres, good luck
Mr Matt Stewart says
Funds received today! am now 5.5k better off thanks to the advice of Sara and the many people who have commented over the past few months. Thank you to you all!
Lindsey says
Hello
I have tried numerous times to contact Mr Drinkwater calls are now being diverted to what seems to be the main reception desk? And being put through to Mark beer back answering service oh dear !!!
David says
Still no payment here, thought it might have landed into my account today after seeing previous comments of pending incoming payments.
Thank goodness they dont work in payroll, you’d never see your wages on time. Haha
Cheryl says
Same here got nothing. They keep saying need to call my bank and bank can’t do anything. I don’t know what else to do. Having a breakdown lol
Dean says
Received nothing today so called them….
Was told that payments are being done in batches and have been started, if I haven’t received my payment yet it’s simply because they haven’t got to my batch.
Should be done this week though.
Dave says
Had to submit new bank details around 4 weeks ago as my previous bank had closed.
Happy to say that I received my payment finally, just after midnight. So the 3 days for BACS payments seems to have been accurate. Hopefully this will give some of you faith, hope you all get your money this week if you haven’t done so already.
Mark says
I had to call this morning as I’ve had no confirmation of bank details having been updated.
GT are waiting on a spreadsheet landing today or tomorrow with all the updated and amended bank details that have been collected by QQ customer services on it. Once they receive this they will be making these payments and they are hopeful this will be done before Wednesday – but as soon as it is received they will act immediately.
Cheers
Antony says
Just some quick info. I’ve emailed GT on previously mentioned email address explaining that I’ve had no confirmation that quick quid had received my new bank details.
Lady called Sonia replied and she has dealt with me and I sent my details direct to her and have been told I’ll be in next batch of payments but was given no timescale.
Antony says
Just had an update payment will be made within next 14 days.
Michael says
I don’t think people are helping on here. Giving misinformation and opinion. Surely it is more worthwhile to not say anything unless you know what you are saying 100%. Also, as for saying it is a shambles, haven’t they paid out thousands of customers? It is probably a very small percentage who are having issues receiving it and I’m sure they will have not changed/updated when they were needed to.
Sara (Debt Camel) says
It is a small percentage but the poor communication isn’t helping. And the administrators are just being unreasonable about some cases – how can someone prove that money hasn’t arrived in a bank account they have no access to?
Ben says
People who updated their address or bank details since registering a claim 2 years ago had their payments sent using the old details. That’s very much a shambles in my eyes. The “misinformation” was the administrators saying we would receive payments within two weeks of 25th April. I’m still waiting for mine.
Cheryl. P says
I sent all my documents when originally asked for them. First attempt payment was rejected as they put in a wrong digit in my bank account number. Since then I have sent documents a further 3 times, but was told only to send bank card and passport as they already had bank statement. Have now just received an email to say the second attempt would not be made as the bank statement is too old. Now apparently being paid by cheque but no time frame given.