Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
Can you get an overdraft refund?
Catalogue or card limit too high?
Unaffordable car finance – your options
Daniel Regan says
Just phone them up and make payment. Much easier. I did it as soon as my quick quid payment went in.
Sara (Debt Camel) says
Not sure who you are trying to reply to?
Su says
I’ve made a Complaint about the third party clear legal marketing as thinking and looking back I don’t remember them saying I could claim direct or that they would take 36% of my claim and low and behold I’m still, unpaid money that is owed to me.
James says
I’m in the same position Su. I emailed them they confirmed I don’t need to pay a fee, (I have numerous emails stating this) I received my money today but it’s short by their £700+ fee. I have sent another email to Nicholas and I will be calling as soon as they open.
Su says
Yeah got my money today but less their fee, fuming
Lee says
Hi Sue how much was your redress if you don’t mind me asking & how much was there fee in the end, I went thru them but hadn’t heard anything from them in over a year emailed them tried ringing them & sent message thru Facebook no reply so I rang QQ told them my situation they took the 3rd party of the claim I had money sent straight to me. Just waiting now to see if I hear back from them
Chris Knowles says
Hi, I called yesterday got straight through using the QQ number, spoke to someone who first checked if I was getting it via bank transfer or cheque, for me it’s bank transfer, they did have the wrong account so emailed me which I did receive whilst on the phone to them telling me what docs I need to send them etc to update bank details, they had all my claim details amount etc seemed helpful just said couldn’t give me time frame as needs to bounce back from old account then will send to new one
James says
Good morning
I received payment today from FP 060522 CASHE.
Can anyone confirm this is cash Euro Net. I’m trying to figure if it’s them or the third party that I used.
Many thanks
James
Sara (Debt Camel) says
Did you get the email last week from Q saying what you would be paid? If the payment is for the full amount on that email, it’s from the administrators. If it’s a lot less, it’s from your claims company.
Su says
Yes that’s 3rd party less the fee
Cheryl Pitts says
I’ve not yet received my payment. Bank account verified at time of claim. Email received with confirmation of amount due. Telephoned to confirm the bank account again and told I am being paid electronically and still not received payment.
Graham says
Hi Sara, I spoke to QQ yesterday and they confirmed a cheque will be sent out but no time frame. Do you have a tel No for the administrators who are dealing with these cheques. I confirmed my bank details months ago so why a cheque is being sent I will never know. Thanks
Sara (Debt Camel) says
no I don’t
Orlaith says
This is happening me also. I’ve basically been told to wait 4 weeks and if I don’t receive it to call them then. I’m not holding out for it now unfortunately
Tt says
The cheque I got cleared in less than a day so its not all bad
HSS says
Spoke to Pam at Casheuronet this morning. Got through immediately on the 3250 number. She confirmed that cheque payments are still being made.
Orlaith says
I was told to allow 4 weeks to receive it; I’m so gutted!
Stuart says
I called again today and got a bit more sense, so as I posted earlier they had out of date bank details for me. When I called today she confirmed they have received my new bank details. She then stated they are still processing the 1st batch of payments, any payments such as mine that would be returned due to closed account etc will not be reprocessed until the next batch are being made. She said the administrators have that information not them and could not give me any time scales, so in a nutshell they will not resend and cheques or transfers until the next batch is underway (well that’s the information she have me).
Jason Campbell says
Nothing in the bank but received a cheque for £2,000 today to the amended address I gave them last year (I had moved since then). Looks like they appear to be on the ball for the most part.
Jack says
Received the email on 25th, called up and took ages to speak to anyone. Emailed me to reply to with ID etc as needed to change my bank details. Have done so and not heard a peep back. Called today on 3250 number and straight through to Claudia? She has seen my email and escalated it.
Forgot to ask if it was down for BACS or cheque but I’m slightly hopeful with her saying she’ll escalate the change that it’ll update soon and somehow get some of these funds back.
Honestly I just want it all done and the money in my account, I can hope!
Claire says
Different day difference story.
I managed to email GT directly this morning on this email address casheuronetuk@uk.gt.com
and asked – I wonder if you can answer when redress payments that were unsuccessful due to being paid to a bank ac that was no longer active ( despite details being updated) will be paid and how these will be paid. Every time I call quick quid I get a conflicting response.
This is their response
Hi Claire,
For any payments that have bounced, a cheque would have been posted to the customer/creditor for the amount of their accepted claim. Please note that it will take between 2-4 weeks from the date of issue to receive the cheque
My concern now is having been repeated told I would be paid via my bank account is do they even have my correct address as this has never been asked for ?
The saga continues
Jake says
I sent an email over to that same address with my new banking details and a small complaint about how they’re handling the whole thing and just like with the regular quick quid email I got complete radio silence for it, so that was lucky of you to get a prompt reply.
I find it really mind blowing they think the whole cheque hassle is easier for them in the 21st century, considering the cost of printing and posting possibly thousands of them (not to mention the CO2 impact) VS just sitting some staff in front of a computer to enter the banking details and send a batch of free transfers via internet banking.
Truth is they really messed it up and they should step up and take everyone’s new details and send transfers especially since their portal was a hot mess, didn’t work, and a lot of people have gone through both bank and address change.
I hope those of us who are still waiting get the money in the end, after all it’s our money that was pretty much abusively imposed on us to pay to begin with
Donna Marriott says
Called this morning as no transfer or cheque received.
Told sent to previous address as couldn’t verify account details despite payments being taken from my bank account and checking/updating everything when requested by email.
Apparently many in similar situation and personal info wasn’t updated due to a “glitch”
Cheque reissue could take approx two – 4 weeks to sort.
Carole says
Yep they told me the same thing. Really frustrating and don’t understand why they didn’t test for any glitches in their system well in advance of the transfers being made. Their “systems” clearly aren’t fit for purpose. Tried to call Grant Thornton yesterday but the number I called rang out. Quite how it can take 2-4 weeks (which is what I was quoted) to print off cheques and have them posted out is beyond me.
Graham says
Good evening recently received my redress payment unfortunately I originally started my claim through a cmc company haven’t heard anything for 2 years will they still contact me or do I need to inform them its been such a long process can’t remember if I or they submitted the claim on the portal
Chris says
Hi
Still no cheque really really fed up !! Rung them they say be patient ???
J says
@ Chris.
Have you contacted casheuronet direct?
Joanne says
Same here when I rang on Wednesday they promised all cheques will be received by the 9th I’m not holding out much hope.
Teresa Parker says
I’ve still not received mine either..Will give it till Monday..think the phone lines will be jammed though !
Orlaith says
I haven’t received mine either. Not holding much hope, no email responses in a week either!
Joanne says
My cheque has arrived so emotional just sit tight people and have faith.
Itsy says
I received cheque this morning.
JL says
I have also received my cheque this morning
jp says
Did you get a cheque after waiting on bank details to be updated or did you choose a cheque option from the outset?
I emailed to have a account details changed some weeks ago but was not changed in time. The company said they had attempted the first payment to my bank account which is closed so are waiting for funds to return before reattempting.
Wondering if anyone had received a cheque in the above instance?
Thanks in advance
Jack says
Those who received a cheque today – had you spoken to them and knew you were getting a cheque or did it just happen to arrive? My bank details changed and I did email to change them but haven’t yet had a reply so just curious what’s next! Thanks!
Lisa says
I received mine this morning too.
HSS says
Cheque received this morning.
K says
I received my cheque today after chasing yesterday.
Again, in my maiden name but Lloyds have confirmed they will accept it in branch with ID and marriage certificate.
Teresa Parker says
Cheque received today. Many thanks for your help Sara. Just Lending Stream to go now ..fingers crossed .
Alison says
Cheque came today 😁
Carol says
I received my cheque today but still under my married name. (Been divorced since 2014). However , I bank with Starling and after a quick chat they have informed me that if i send a copy of my decree absolute they will honour this cheque in my married name, so all us good.
James says
Maybe I shouldn’t have bothered giving them new bank details if I’d have known a cheque would have arrived by now ☹️
J says
Hi Mark/ Sara,
Yes I have used that template.
I’ll sent to the FOS
Thanks
Chris says
Still no cheque today or bank xfer ??
Darren Brown says
No money, no cheque, no response to emails. Will contact the FOS on Monday, beyond belief. Such a shambles.
Chris says
Hi
I’m in the same boat please let me know what the FOS say ?
Thanks
Sam says
I am in exactly the same boat.
Don’t even know where to go with this now
Shaan Ali says
Hi how can I contact sunny loans, each time I go it’s an new website. I need to make complaint/ claim
Sara (Debt Camel) says
it’s too late, they have gone through administration and been liquidated.
You can get your credit record cleaned of the Sunny loans (but not any sold to debt collectors) see https://debtcamel.co.uk/correct-credit-records-lender-administration/
Gaz says
Hey – sorry, I’ve tried reading back through the thread for an answer but there are just to many posts to process.
I recieved a cheque this morning from ‘Quick Quid’ totally out of the blue – I made a claim a couple of years ago but had been told it had been rejected – I can’t see any correspondence since – is anyone in a similar position?
Gaz says
Found the answer to my own question deep within this thread … the ‘rejection’ email was sent in error to customers back in November of 2020 (I even took part in the conversation at the time doh!)
This claim totally fell of my radar – cheque today was for £3400 – thats the second redress I’ve had having used this site – thanks Sara for all your brilliant help – very, very much appreciated 😀
Orlaith says
Cheque received this morning however it’s in my maiden name so my bank won’t accept it (Monzo). So need to request a new cheque. Very strange as I confirmed these details several times with Cash Euro Net and QQ!
Hopefully it’ll be resolved quickly.
Jake says
Email received today at noon from the joint administrators stating that my cheque went to the old address (that I can no longer access) but to ring them if I want an electronic payment made. Rang the number to proceed to hear from a very unpleasant lady that while she understands the frustration (yeah, she SURE does), they can’t switch the payment method. So tell me, what is this contradictory mess? Is it that hard to go through internet banking and make a transfer? What a mess, I will escalate this because they are treating us like we’re monkeys.
Jack says
How did you email the joint administrators please? I feel I’m going round in circles. No payment, no cheque so I just need to know what on earth is going on
Jake says
casheuronetuk@uk.gt.com is an email for cash euro net but registered directly at Grant Thornton (hence the UK.gt.com) and it’s different from their usual customer service email.
That said, I got little result as what they told me differs from what you here when you phone the quick quid line they provide, I’m not even sure they’re aware how quick quid employees handle this.
Good luck though, worth at least trying
Jack says
So emailed Administrators and got a reply back just now. They said to call as payment was made but has been returned. They said on the phone that they’ll be able to do a manual verification to remake payment via a bank transfer. On the phone, apparently that can’t happen.
So I’m going to email back now and just try and be a bit more forceful or I can see this just going round and round in circles. Who knows when this payment is going to be made, it is SO frustrating
Cheryl says
which email address for ‘administrators’ please?
Sam says
Exactly the same response. there is no one of authority to speak to . They Just tell us to be patient.
I had an email back from casheuronet saying they had sent the payment to my old account I rang my old bank and no attempted payments have been made. So I call again and get told wait for.it to bounce back but how can it bounce when it hasn’t been sent. It’s so frustrating
Jp says
What was the number advised? Assume you called grant thornton?
Chris says
Still no cheque and can’t get through to them waiting ages ???
Really frustrating this ?
Chris vaughan says
Just received a email saying that my details have been updated but the cheque have been sent to old address lucky for me its my mums house so she will send it on .hope everyone gets there cheques soon
Jp says
How long did it take to update your details. I’ve been waiting 3 weeks. Thanks
Chris vaughan says
I got my email on the 25 April sent over all my new details card no new address etc spoke to them lots of times about updating my details.got a email this morning telling me my cheque has been sent to my old addres it could take 2 to 3 weeks for a new cheque to be sent to the correct address but iam lucky as my mum is stil living at that address
James says
I had no cheque through over the weekend or today. From dialling at 13:44 to ending the call was about 12 minutes. It was reconfirmed that my updated bank details are in the system but that first round payments were still being made, even today.
I was told that payments to updated bank details would be sent out in second round payments and this could be received in the next two weeks.
I’m with Monzo so hopefully they give me the heads up when a BACS payment is scheduled to hit my account, a few days prior.
Will keep anyone waiting for payment to updated details in the loop!
Chris says
Hi
I just got through to them they advised still making payments and can take another 2 weeks to receive a cheque ??
James says
Hey!
Yeah this is frustrating! I’m hoping after today (the deadline for submitting new bank details), they’ll look again at the payments that have failed and start sending cheques in the post/sending payments to updated details!
Let me know when you get yours!
Jp says
Thanks James,
I emailed grant thornton who advised my previous bank has confirmed the payment was unsuccessful. I call quick quid and they have suggested my new bank details have been verified and that the ‘ticket’ had been closed albeit I didn’t receive an email to state the account details had been updated.
Where did you see today being the deadline for bank account updates? I just looked at the email where they requested statements, ID and new banking details but could not see a final date stipulated.
Regards,
jp
James says
Hi Jp,
When we got the initial email on 26 April to confirm our claim value, I spent an hour on hold the next day before explaining I needed to change my bank details. I was sent the an email whilst on the call, which included the following extracts:
“Thank you for contacting CashEuroNet UK, LLC, with regards to updating your bank account details. In order to update your bank account, please email Claims@casheuronetuk.co.uk no later than 9 May 2022 with the below supporting documentation.
Updated bank account details
Passport/Drivers licence
Bank statement/Bank card”
It then went on to say:
“As stated above, all details must be updated by 9 May 2022. In the event where we have been unable to validate your banking details, a cheque will be sent to the address you provided when making the claim.”
Is this the email you received?
I may have to drop Grant Thornton an email asking for the status of the initial payment, too!
Jack says
Honestly I just wish they’d have sent a cheque after the first payment failed. Given they have my right address, would have saved all this hassle. I’m still waiting for them to update my details 2 weeks on, phone and email are absolutely no help. Just feels like a continual fight to get anywhere
Chris says
Hi
Just got through to them payments are still being made so be patient she said ? They have my correct address so no reason why cheque shouldn’t be delivered here ??
J says
Everyone should just bombard grant Thornton- they would soon get frustrated!
Cheryl. P says
I have still had no payment even though my bank account is verified and correct. I emailed Gt direct, got a response in minutes but the response said that the payment had been made and if it has not been received it’s because there was a problem with my bank account and apparently now have to sit back and wait for a cheque.
Cheryl says
can I ask which email address you got a response from? I’ve been calling from abroad, took them 40 minutes to answer the call and then they advised to send the new bank details again along with verifcation and that it would be paid via BACS. I’ve sent those across but had no acknowledgement.
Cheryl.p says
Casheuronetuk@uk. gt.com
I’ve now had a second email asking me to resend all documents to validate the account yet again. They gave the reason the first payment failed as ‘invalid’ date even though it’s been checked many times!! Getting a little bit frustrated now.
Vicky says
Hi All – I’ve had a bit of a faff with it all but be patient – I received my cheque on Saturday. Keep the faith. I know it’s difficult when you’re in the dark over different aspects of the process but hang in there.
T says
Hi,
I received my redress, thanks so much for the help.
I owed £120 to Lantern still which I asked them to write off after the redress, they are refusing & saying Quickquid have not been in contact with them. Should I still be paying it?
Sara (Debt Camel) says
was this loan that was sold to Lantern one of the ones that QQ decided was unaffordable?
T says
Yes it was
Sara (Debt Camel) says
then you need to ask QuickQuid was had been done about this.
Russell says
Hi had my cheque arrive today from Grant Thornton.
Interestingly the cheque is dated 26th April same day as the email.
James says
I emailed the administrators last night and they replied this morning, confirming that the original account payment had been sent and it had been confirmed back to them that it was unsuccessful.
I called CashEuronet this afternoon and they said my claim is with their Finance Team to reissue payment to the new details, but couldn’t give me a timeframe on when this would be.
Hopefully I get a further update/payment soon!
Jp says
I’m in exactly the same boat – they said they’ve extended the deadline for bank details to be updated. Don’t know what this means in terms of second attempt payout!
Hopefully we get our money soon!
Jp
Chris says
Hi
Finally received a cheque today so relieved.
Jp says
Chris did you initially opt for a cheque or bank transfer? My first attempt on bank transfer failed as that bank account is closed. Sent update details, awaiting an update on payment.
Chris says
I was expecting bank xfer but when I rang she said I hadn’t confirmed them so was getting a cheque ? I did confirm and have been with same bank for donkey years ? I really hope this gets sorted for everybody soon I have been distraught waiting for it ? I was drawn into many payday lenders and couldn’t get out that circle of credit ??
Good luck
Louis says
I called up last friday and yesterday (monday 9th) as i still have not recieved payment by Bacs or cheque. However my bank details are correct on their system and the lady told me payments were still being made this week and to keep an eye on my bank account. How much i believe of that, at this rate, i’m not sure
Antony says
Just a heads up my details were correct with quick quid as of February but the list grant Thornton had must be an old list as my payment was sent to old account.
Louis says
That sucks. I dont have anyother bank accounts it could have gone to though, so i’m still confused as to what is going on
Jake says
After a second email from the joint administrators today I called the “final resolution centre”, as I was informed when someone picked up the phone (quite an ominous name if you ask me) and I face the same problem again. The administrators insist that I can get my payment made electronically, but on the phone it’s “if the first attempt was cheque, cheque it is”, which is DUMB. They insist they can’t change payment method but what would be the reason? It seems simple enough? I want my payment via a bank transfer and won’t settle for anything else because I don’t have a fixed UK address right now and it won’t be the case for at least another month
Orlaith says
My cheque was sent to the wrong address initially. Then bounced back thankfully, but was sent to my new address in my maiden name. I don’t know how many times I confirmed my details but somewhere the administrators had it very wrong. I told them I wanted the payment via bank transfer and I got “Mam, that will will not be possible” over and over again. They couldn’t tell me why they couldn’t do BACS despite having all the right details. I had to battle with my bank to cash the cheque in my maiden name (and had to send away my bank certificate) etc. it’s a nightmare! But they’re not budging on payment method at this stage; I tried!
James says
Bank details were incorrect on the first run, updated by email last Thursday and immediately called to get them to verify (which they did on the phone), called again today and they’ve confirmed that they have all been sent to GT for payment but can’t give a date. She just said keep checking the bank and if second attempt fails it will revert to cheque. She did also mention next week and so not holding much hope for this week 2nd run payments for BACS.
I guess there’s not much we can do really as they are in administration and GT don’t have any contact numbers.
Alex says
They are now outright refusing to give me any details, they have paid the money into a dead account which the details have been repurposed for a new account, they cannot give me any information or explain why they used outdated info or how I can go about getting my money.
Weird how you can still be scammed in receiving compensation for being scammed.
Michael M says
I am very disappointed with my final payment which differs considerably from what was originally assessed in November 2020. Total loans worth £3,500 and interest of £2,618.01 was accepted and yet I have now received a final settlement of only £500.66. I called them to find out why and all I am being told is that I am too late to appeal I should have appealed within 21 days in November 2020. I did appeal then because I was happy with the assessed figures but am appealing now because what I got paid does not reconcile to those figures. Is there any way this can be remedied?
Kenny says
I have had the same experience, with an initial claim outcome assessment of £8000 (at 53.5 pence this would be a payout of around 4k) and i only received 1.5k. I rang and emailed them on the day and was told it had been escalated to management, i called for an update today and was told it was still pending.
Michael M says
Oh I hope they resolve your issue favourably. I can’t understand why the figures have suddenly changed and the lady I spoke to insisted that those are the final figures and there was no room for any recourse, which is strange.
Sasha W says
I just wanted to get some clarification. Is the 53.5p being paid from the row in the accepted claim email “accepted claim value”?
I have just chased again as I still have not heard anything from my claim that they cannot find. This is the first time I have told this but Pam said that I was only owed the refund amount. I was under the impression that I was owed the “accepted claim value amount” and the percentage would be paid out of that.
Thanks
Sara (Debt Camel) says
did you have an open balance on a loan?
Sasha W says
Hi Sara, I have copied the table below:
Total interest and fees on loans £885.50 1
Total compensatory interest £503.68 2
Less set off £203.97 3
Revised interest and fees on loans £681.53
Revised compensatory interest £503.68
Accepted claim value £1,185.21 4
Compensatory interest settled by way of set off £0.00 5
Remaining loan balance potentially due to CashEuroNet UK, LLC £0.00 6
Refund for overpayment on CashEuroNet UK, LLC loan £54.41
“Accepted claim value”
This is the value of your claim. However, as stated above, the payment you receive will be significantly smaller than your accepted claim value.
Sara (Debt Camel) says
did it explain what the set off (3) was for?
Sasha W says
I have just checked and it says
“Less set off”
Any outstanding loans that you owe to CashEuroNet UK, LLC have been set off, against your claim amount. This is a requirement of the Insolvency legislation. This has therefore reduced and in some cases completely settled your outstanding liability to CashEuroNet UK, LLC, your credit records will be updated to reflect this.
Sara (Debt Camel) says
I assume you were happy with that. Then yes, you should be paid at 53% of the figure (4). And have the overpayments paid in full.
Sasha W says
Thank you so much for confirming! When she said that I thought I was going mad and had interpreted it incorrectly.
Jack says
So latest update from the administrators email is that the payment has been rejected by the bank as a closed account – fine I knew that.
They say to contact QQ on the phone and they will be able to help and reissue the payment. This seems to be what they say but you call up and they deny they can do this. It’s just going in circles and it’s so frustrating. Don’t even know what to do next in all honesty.
Jake says
Same boat here. You can hang on the line and repeat yourself but they’re adamant. Very frustrating and unfair, like I said before we should have the right to choose which way we’re getting paid.
Jack says
I’ve contacted the FCA to see if they can advise on what to do and let the administrators email know this.
I literally don’t know what to do, the 2 don’t talk so hopefully someone independent can advise. We shall see if I get a reply or if that maybe prods them to do something. I really don’t think it’s too much to ask to know if my details have been updated to make payment or if I’ll receive a cheque. What a mess it’s been, but why am I surprised
Neil Goodman says
Has anybody received their check when they live abroad? I live in the USA so am receiving a check. Just wondering what that timeline looks like?
Thanks
Amy says
Just a little help in the reclaiming from payday loans , I sent a claim in for loans2 go the 15th April and they came back today with a goodwill offer of £150 so keep trying and don’t give up
Sara (Debt Camel) says
but is that a good offer from Loans2Go? Many people are getting a lot more by taking their case against L2G to the Ombudsman
Kay says
I got told 2 weeks for a transfer into my account it’s now been 3 and still no refund. Just getting the same answer still processing refunds and check with your bank and the bank have definitely not received it! Getting beyond a joke now!!
Cheryl.p says
Same here. They said they had sent the payment to my bank and it has bounced back. Account and address and anything else they have asked for have all been verified, several times. My bank have said there is no reason why it would have been returned.. really does make you wonder what is going on!
Bob moore says
Sorry if this is the wrong place to ask, but
In 2016 I raised a ppi complaint with nationwide.
In 2017 they awarded me compensation but used it to pay of debt with them. OK fair enough. Ironicly the same debt that I couldn’t pay when out of work because I was mis sold ppi
However this week (5 years later) I have had a letter and a call from nationwide ppi complaints team. They said they review random cases to check to see correct procedures had been followed. I checked first it was definitely them and not a scam. Right At the end of the call they said thank you I will write up your case now & you will receive a letter from us within the next month to tell you if your claim has been successfull… Now I’m really confused. Surely my claim 5 years ago was successful? The debt was in 2002 I’ve not been chased for it and not seen it on my credit files since 2007. Does this mean I could, if they say it was unsuccessful, end up back in debt with that loan.? Many thanks
Sara (Debt Camel) says
There is no way they could now reopen that loan or make your situation any worse. That would not be fair and I am sure that Nationwide wouldn’t try to do this. Estoppel is a legal term that basically means that you were told something that were entitled to rely on being true and they can’t subsequently change their minds. And in any case, the debt by now would be statute barred.
However I suppose it is possible that there was a mistake in their calculations that means they should have paid you more…
Let me know what happens,
Bo says
Many thanks,
Will update you when I get the letter.
Darren says
Hi all,
I haven’t had my payment through yet so I decided to email casheuronetuk@uk.gt.com yesterday and ask what is happening. They told me the transaction failed as the bank said there was no account with my details.
I asked how is this possible as every time I call the team confirm the last four digits of my bank account number and they have had a copy of my bank statement sent to them twice with in a year…
So they check the full 8 digits and it turns out someone along the line has mixed up the first 2 digits of my account number and I have to send in the documentation again.
So heads up to everyone waiting still, call up and check your whole account number is correct!!
Cheryl.p says
After reading your comment I have contacted them again today and funnily enough, first two digits were wrong. Have had to resubmit the details and had the claim put forward for payment again. No time frame given for payment though.
Darren Brown says
Still no money, I have repeatedly rang and emailed QQ and GT and they are basically pushing the blame onto each other! An utter shambles, I am due over 3k but I am now resigned to not seeing this. I have lodged a complaint with the FOS but I am not expecting anything to come from that.
Well done to all who did receive what they were owed and well done also to Sara for all her help.
Sara (Debt Camel) says
You will get this in the end. Don’t give up. When the company is liquidated, the administrators will pass the undistributed money to the Insolvency Service and there is a procedure to claim it from there. But that is many months away, almost all payments are sorted before then.
J says
Hi all, this is exactly what happened to me. I contacted the FOS. After getting their advise I relaid this to casheuronet and they did a same day transfer.
If they made the error it is their responsibility to rectify it with out further delay.
Alex says
Hi J could you please let us know what the advice was?
Michael M says
Hi J,
Could you give me the contact email/phone numbers for the FOS please?
Thanks
Michael
Lesley says
Are you able to share the contact details please ?
J says
Hi they advised that as the error was down to them it was their responsibility to rectify it with out any further delay.
The only issue you have is that they do have 8 weeks before the FOS can get involved.
However I told them that I had spoken to them (j took the details from the gentleman I spoke to) explained what he had said and that i wanted it in my account within 24 hours.
I called grant Thornton also and advise them that I had spoken to the FOS- maybe worth you contacting them yourself
J says
Hi, if you Google the number and give them a call.
As I say, I had confirmation from them that they had sent the money to the wrong account hence why complaint would stand.
Unfortunately if your just waiting on the money etc then you will just have to wait as per cash Euronext’s letter
Thanks
David says
I’d also like to contact the FOS, every single email I’ve sent hasn’t been replied to.
Sara (Debt Camel) says
I think people hoping that FOS will step in are likely to be disappointed. FOS has no jurisdiction over what happens in an administration.
Gerry says
I received my cheque from GT this morning.
It was sent to my old address but I have a Royal Mail Redirection in operation & it turned up at my new address a week after it was posted.
I’m now £5.6K richer & hope everyone else gets their payments soon.
Chris says
Still no sign of the money, bank details were correct but hadn’t been ‘validated’ so sent off additional documentation on 28th April. Pointless speaking to the customer services team who are useless and fired off an email to the GT email address this morning but still no response. Have received quite a few redress payments over the past few years and this is the most shambolic by along way.
Christopher smith says
Hi I’ve phoned up 3 times a week for the past 3 weeks an been passed from sunny an pam on the support line an emailed grant an thronton an sent my bank an passport details an licence details on numerous occasions. It seems no one has a clue on what date il be paid on or what method il be paid on or by. Every time I phone up its the same story is anyone else having to send all the details on numerous occasions an having the same difficulties as me ? .
Chris vaughan says
Hi i update my details on the 25 th April ie Bank details new address .got a email this week saying my details were updated but they sent a cheque to my old address i will have to call them yet again to tell them i dont have access to that address for them to send a new cheque to my new address. This is getting beyond a joke now
James says
I can see people are receiving conformation emails that their bank details have been updated, but I haven’t even had that?
I have had verbal confirmation of the change – I even asked the call handler to repeat back my details to avoid a payment being sent to the incorrect details – but nothing in writing that anything has changed.
Similar verbal confirmation my case is with their finance team.
If the payment is being made via BACS, mine is going into a Monzo account, which should let me know of any incoming payments. This should give me the heads up that the payment is on its way – hopefully this shows up sooner rather than later!
David says
An advisor from Grant Thornton replied to me yesterday evening, they confirmed they still had my old bank details even though I sent an email to claims@casheuronetuk.co.uk with updated details on the 26th April, they had asked me to email support@quickquid.co.uk this time with proof of passport or license and bank statement or front and back of bank card.
Hopefully it reaches them on this email account.
Dave says
I’m really frustrated with this situation. I still haven’t received what I’m owed. I updated my bank details when they sent me the first email – they’ve confirmed that the new details have been updated and now say the first attempt to the old bank details failed which I told them it would as that account closed. I didn’t understand why they just couldn’t send a cheque at that point or update the details straight away then it would be up to me to cash it or they wouldn’t have to wait for funds to return from a closed account. But now they say they’ve updated my details and a second wave of payments will commence they just don’t know when. Really frustrated with this as I can see they’ve given some others a timeline for the second wave of payments. A debacle!
Alex says
Being ignored on all email addresses and phone numbers now.
4 days with no response or even acknowledgement, seemingly they just don’t want to pay certain people.
Chris vaughan says
I was told 3 to 4 weeks before the new cheques will be sent to the update address .have no idea why they can’t pay directly in to the new account details people have sent
Dave says
I’ve now received this reply from casheuronetuk@uk.gt.com
“Please be assured that if you have provided the supporting documentation across to the customer support team at QuickQuid or On Stride (as applicable to your loan), you will receive a re-attempted dividend payment.
We envisage that we will be making the re-attempt of the payment within 4 weeks’ time. We will be in touch to inform you of the payment, prior to the dividend payment being made.”
Should it really take 4 weeks to “re-attempt”? Shambles, I’m not even convinced that a first attempt was made. Why not a cheque!!!!
L says
I’m in the same boat. Spent this whole week calling up making sure everything was ok, Even checked my bank multiple times. I only have had one bank account so there’s no way it went to an old account etc, Was told everything was fine, then an email from nowhere last night that there was a failed bank transfer and to update my details. There was no way on earth there was even an attempt, Now i have no idea when i’m going to receive it. It’s actually insane
Chris vaughan says
Just spoke a lady on the phone she told me it could take up to 3 weeks to issue new cheques to the new addresses