Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
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Patrick T says
Hi Sara
Received an email from QQ back in September 2021 stating an accepted claim value of 3.5k. The email states that all of my loans have been accepted following on from them contacting a third party debt purchaser about it. As far as I last recall, a balance of around 1.2k was owed to QQ and I was being chased by PRA Group- But I haven’t heard from them in a long time.
I wanted to see in your opinion what to do on this and what I can expect to happen- Not asking about amounts just what likely outcome will be.
Thanks in advance
Sara (Debt Camel) says
Unless you know What you owe QQ and PRA and how old these debts are; it’s hard to say anything. Best wait and see.
Jo f says
They told me the ones that went to Pra have been sold and won’t be paid directly by them and the ones that would be cleared directly have been done x
Shemik says
Hi Sara I send an email asking for a copy of my accepted loans claim and that’s what I recieved
We were unable to locate your final response assessment. This matter has been escalated. We can’t provide a definitive turn around time on when you’ll receive it again, but we can assure you a resolution to the matter and we can also assure that this will not affect the outcome of your claim. Many thanks.
Can you shine some light on that what this means thank you
Sara (Debt Camel) says
It means they are trying to work out what they told you before.
Shemik says
Great thank you I was worried that something changed and my claim didn’t go through to them or something
Sara (Debt Camel) says
well you don’t know until they come back to you.
Steve says
How much is the likely tax percentage on our claims and can we claim this back?
Sara (Debt Camel) says
I don’t know.
Where only a low percentage is being paid out, the administrators normally sort out something with HMRC so no tax is deducted so there is nothing to reclaim. I don’t know what will apply in this case.
Danny carmody says
As sara said you will not be a able to reclaim the tax back, l live outside the uk so can reclaim the tax back if we have to pay it, in the email we will get a statement from QQ saying what will be paid in the your bank ie % any tax, and the redress in to your bank account this will be in late feb/march, waiting game now,
Sara (Debt Camel) says
I didn’t say that at all. If tax is deducted, then you will be able to reclaim it. But I don’t know if tax will be deducted.
Danny carmody says
sorry sara, l should have made it more clear, l was talking more on what the tax office told me when l call them, as l now live in ireland so can have a refund of tax,
Tina M says
It’s gone very quiet just wondered if anyone has heard how much percentage we will receive
We all hoping it will be nearer the 50p rather than the 30p
Sara (Debt Camel) says
as soon as people hear there will be dozens of people reporting back here!
Lee says
Is anyone not receiving the creditor report emails, my last email was my accepted claim value in Nov 2020 but no emails since
Sara says
I’ve heard nothing since that time, too. And although I didn’t delete the email stating the amount of my claim which was accepted, like many others I just can’t find it now. So strange.
Sue says
In response to Lee, my last email was received on 11.3.21 asking me to check that the payment and contact details for cash euronet payout are both correct.
Dave says
Hi Folks,
Anyone still awaiting their overpayment refund? I was certain I read that a few people had been refunded already.
I’m not in a mad rush for this or the refund (30-50p) but wasn’t sure if I had been missed when it came to refunds of the overpayment.
Cheers
Dave
Kel says
I’m still waiting, was told by the administrators on the 13/01/22 they were paying the rest of the overpayment refunds in batches over the next 4 weeks and to ‘monitor my emails’ as they’ll send an email when they’ve paid the refund
Robert James says
Don’t hold your breath, unless your lung capacity is of the duration of two months. That’s how long it’ll be before all payments are made. It’ll be end of march, possibly end of April to beginning of May.
Kel says
This is for post noid payments not redress, some of these have already been paid to people before Christmas.
Tracey Grant says
Received this yesterday when I emailed to ask if there was any update on the date for refunds:
Thank you for contacting CashEuroNet UK, LLC
email addresses are customersupport@onstride.co.uk and support@quickquid.co.uk and Claims@casheuronetuk.co.uk
In regards to your query, at this time our Joint Administrators have advised that payment details and payouts will be made by March. The exact payout amounts are still to be determined.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Yours sincerely,
For and on behalf of CashEuroNet UK, LLC
The Joint Administrators
Kristi W
Al says
Other than the “update from the joint administrators” emails, this is all I have, I never actually received a “breakdown of my accepted claim value”
Have tried get this multiple times (contact details were up to date on the portal) but never heard anything back. Any suggestions ?!
Dear Al,
Customer ID: xxxxxxxxx
Our records indicate that you have an accepted claim and have received an assessment outcome with the breakdown of your claim value in the administration of CashEuroNet UK, LLC (in Administration).
Greg says
Hi Sara,
I have sent some of the templates you put up to various payday lenders I’ve had over the years to start complaint procedures.
As you eluded too some have come back asking for bank statements around time of application. I have had a gambling issue for several years and my system are riddled with deposits to betting companies as well as payday lender loans.
Would you advise not sending statements as they could argue it’s my own fault getting into trouble gambling or would this help my cause it getting a redress. Some months I have found transactions totalling over £2000 in payments to 7 different lenders in one month alone. Then was approved for another loan the next month.
I have sent them statement but blanked out all the betting transactions but not sure if they’ll ask for the full copy.
Any advice appreciated.
Sara (Debt Camel) says
Gambling showing on your bank statements helps your case that the loans were unaffordable. See https://debtcamel.co.uk/gambling-refunds-loans-cards-overdrafts/
PS further questions are best asked on the payday loans refund page: https://debtcamel.co.uk/payday-loan-refunds/. or the large loans refund page: https://debtcamel.co.uk/refunds-large-high-cost-loans/
Lyns says
Hi,
I have emailed a number of times since December 2021 to get my accepted claim email sent out. Ive emailed Grant Thornton direct and around 2-3 QQ email addresses. I have called them and they have said that the claim is there on their computer system, but I can’t help but feel as though something has gone awry. I keep getting an email stating that the issue is being escalated and I will receive it in due course. I initially used a third party CMC but as they are no longer FCA registered they can’t operate on my behalf. The company has also been dissolved.
Has anyone had a similar experience to this and if so, how did you get QQ to finally send your email out?
I appreciate any direction anyone can offer.
Lyns says
So to update the post I made, I have had an email from QQ outlining that my accepted claim value is £3923. I am aware it won’t be anywhere near that but I am relieved that the claim is valid and still in hand.
Roll on March!
Nadine Wood says
I’m confussed, we are told payouts are march….why are some of you getting it now?
Kel says
Post noid payments which a refunds for payments made towards loan after they went into adminsitration and advised a dividend would be paid.
It’s not the redress payments
Nadine Wood says
Ahhh ok thanks! :)
Robert says
Anybody who is looking for an email may I suggest you search your inbox for
QuickQuid
I was sent my redress amount on 24 November 2020.
Copy & Paste not working…
support@email.quickquid.co.uk
J says
Hello all, I had an email from the administrators 2days ago. They were replying to an email I had sent.
They have advised final figures will be around March and we won’t hear anything until then.
Any loans with debt collection agencies will be advised to write them off and a pay out estimated between 30p-50p per £1 to follow
Scott says
Why are people continually emailing and calling the administrator’s?
Responding to these emails and phone calls will all be chargeable and will be deducted from the final pot before distribution to the unsecured creditors.
If your claim was accepted and you received an email telling you the amount and you have misplaced it then just wait till March and you will receive another email telling you what your payment amount will be. Chasing for payment also won’t speed up the process.
The administrator’s have said payment of between 30 and 50p in the £ and that the amount will depend on certain factors including ” staff and support services provided by Enova”. They will charge for each email/phone call received.
So come March if the dividend is nearer the 30p, don’t start moaning about the Administrator’s, thank your fellow claimants for sending multiple emails and calling chasing for things that they don’t need to chase for.
Scott
Greg says
Ridiculous comment. I would imagine the administrators have a group of people assigned to this task including some admin staff replying to emails etc.
Id be amazed if the staff answering the phone and emails were working on a price per email basis.
They will likely be salaries and the salaries will likely come out of the pot however to suggest they tick off an amount of money for each email or call is ridiculous.
You can’t blame people for being a little bit eager to know more despite these details not being available yet.
Most of us on this thread have been in financial trouble me for a long time so can’t blame people for wanting to know.
K says
Well said. And if you’re not that bothered about updates etc Scott, why are you on this page? Wait for your redress and your email, as you said
Scott says
Hi Greg,
Not a ridiculous comment.
Enova, QuickQuids American parent company are still dealing with queries and are billing the administrator’s for the work that they do. They continue to submit invoices for work that they do and up until October 2021 their fees totalled over £7 million.
So no, GT do not have a salaried team dealing with everything and as I have seen in previous administration’s namely Elevate (Sunny) each query was recorded and charged for.
As I said in my original post, don’t start moaning in March if the pay out is less one Enova submit a final huge invoice for answering queries.
Scott
Sara (Debt Camel) says
I am calling time on this thread. There is no need for a bad tempered discsussion on this and some (but not all) of the comments I am deleting were pretty bad tempered.
Anyone who has a genuine quiestion should ask QQ/the administrators. Not wait until after redress has been paid – we know from Wonga that the more things were sorted out BEFORE redress payments started, the better.
I have not seen anyone suggesting making frivolous or vexatious questions – that would simply waste time and the money available to distribute.
paul says
Quick quid
I wouldn’t hold your breath for March. These are the same incompetent administrators that did Wonga, so no wonder it had been so long. I had to take a complaint to the CEOs office after a number of promises of payment that didn’t happen. After getting hold of the CEO Dave Dunckleys secretary, I got my payment the same day 6 weeks after first promised. There was also an investigation launched into Grant Thornton due to a conflict of interest as they were internal auditors for Wonga so should never have been appointed administrators.
taruk says
Hi sara,
i was looking for some advise on what to do about a loan which is part of my claim with eurocashnet, ive had some of my loans accepted as being miss sold which equites to around £8200 pound.
But one of the loans i had with onstride was rejected and is on my credit file as a default. Which is obviously is having a massive effect on my credit score. i know i should have probably complained about it before the feb deadline last year, but is there anything i can do now to get them to remove the default?
Kind regards
Sara (Debt Camel) says
It is a pity you did not appeal the debsion about this loan.
Is there a balance still owing? Has it been sold to a debt collector?
taruk says
No the balance was payed off in full, the reason for the default was due to missing payments because my bank card the funds were being taken off was updated. so they were unable to take the payment, and at the time i had so much going in and out of my account i didnt notice the payment not going out. i had no correspondence from them to notify me that the account was falling into default as this was going to my old address. i did try to complain about it at the time but they did nothing.
Sara (Debt Camel) says
Later this year the administrators will have ceased talking to the credit reference agencies… at that point you can contact the CRAs and ask for this record to be “suppressed”, see https://debtcamel.co.uk/correct-credit-records-lender-administration/. But I think it is too early to do this yet
Juliette Kemish says
Hi Sara,
I submitted a claim in 2020 but have not heard anything back from casheuronet. Only a few random emails about their reports. So I don’t know if I was accepted or not. Do you have any advice?
Sara (Debt Camel) says
You should have been told – I suggest you contact them and ask.
Rebecca Walker says
Hi im after some advice I put my claim in with quick quid as soon as you were able to I have been sent Administrators updates but not once have I received my assessment values , I have called to be told some were upheld and some were not but they couldnt give me a figure, I must have emailed around 10 times in the last 2 months only to be told they are aware of a delay and it has been escalated. I have a claim ref number but any time I speak to someone it is the same answer they can give you no amounts?? the time it is taking is crazy I asked for my upheld claim figures the start of december is anyone else having this problem . Thanks.
Crank says
Hi Rebecca
I’m in the same position. Since November I have been pointlessly chasing them, each email I send they just reply back with the same template email answer.
Rebecca Walker says
Its crazy :( it makes you wonder if these figures of 30 to 50% payouts are for just the few they have bothered to get in touch with. Hense why such a large amount compared to what redress has been been paid out in the past.
Patrik says
Hello,
Since we are getting a little closer to a resolve on this matter, I thought I have a closer look, given the fairly high estimated dividend we have been told should be paid (30p-50p on the £).
Tell me if I’m wrong – there is about £56mio in cash, £135mio in redress claims, £79mio in unsecured creditors? Does the latter include the Enova Group claim of £71mio? Any other cash assets that are being realized at this point?
Just curious about the math of the calculation. Any other variables I’m missing?
Sara (Debt Camel) says
if I thought there was close enough to enough info to do a calculation, I would. I haven’t… I don’t see any point in spending any time of this.
Steve Sturges says
They’ve confirmed they owe me over £6000! Roll on March to see what I actually get
Lynsey says
Hi Rebecca
I’m also in the same position. Mine was upheld via the financial ombudsman, I did everything asked via the portal, told to ignore the 5th November email. Chased beginning of December advise they can’t find it and escaleted with no response timescales. I’m feeling fobbed off with absolutely nothing I can do about it
Rebecca Walker says
Its crazy isnt it they have give me a claim ref number but no info :( lets hope we dont get forgot about 🤞🤞🤞
Rebecca Walker says
I have today actually sent an email with all my info to grant thornton on their website through a contact form lets hope they know something.
Noel mccready says
Told me 13000 not expecting anything until its in the bank account
Lorraine says
Do you mind me asking if this was recently or is this the figure you were given once your claim had been assessed?
Robert James says
Where’s my money. 5 months overdue. If it’s not in my bank soon, I’ will sue for late payment, say £100 a day. What’s good for the goose is good for the gander. I don’t care if Enova go bankrupt , it’ll save millions of Americans from their exploitation. I need that money now, not at some mythical date in the far future.
Sara (Debt Camel) says
You can’t sue for this money. Well, you could try, but not via a normal money claim in a county court. You would have to sue the administrators in the High Court and be able to show what insolvency rules they have broken…
It’s annoying the payout is taken so long but you will be getting a good % and these things take time.
Robert James says
Hopefully, we’ll get an email this month of February in anticipation of a pay-out by March as promised.
Darryl says
Just received a redress payment into my bank of more than I expected!! 🍾
Sara (Debt Camel) says
was this a refund of payments you made after the administration started?
Robert James says
Hi,
Are you sure it is redress payment not a NOID overpayment.
If it’s a redress, what % in the pound is it?
I will watch my bank account to see if any payments come through. Happy days!!!
sue says
I jus t received a late NOID payment which was overdue from 21 12 21 .. cant believe they would make redress payments before they had paid out all NOID overpayments but would like to be proved wrong!
KP8986 says
I submitted a affordability complaint against QQ, was refused and so went to the FOS. Whilst my complaint was with the FOS, QQ announced they were going into administration. I have no idea whether I am one of the people expected to get anything as I haven’t heard anything in such a long time. Is there someone I can contact to see if I will even be likely to receive anything back? TIA
Sara (Debt Camel) says
did you make a claim to the administrators?
KP8986 says
I’m sure I did at the time but it was so long ago now, I am doubting myself as I haven’t had any communication from them since a progress report in 2020 :-(
Sara (Debt Camel) says
then you need to contact them and ask why you have not had a response to your claim.
Kp8986 says
Hi Sara,
Yes have contacted them and sounds like they have had an old email address, not sure how that has happened as pretty sure I updated that some time ago and have had correspondence to my current email address up until 2020.
Thanks
Christine says
Hope it was a redress payment and things are moving ??
Sara (Debt Camel) says
it is HIGHLY unlikely. As soon as the administrators work out what % will be paid, they will announce this. I don’t believe they will just start making payments.
Danny carmody says
hi Sara, Thats what l was told by admin and QQ, we would get an email, showing the % and the claim amount due to each of us in an email statement, will check my bank a/c and let you know if any payment has turned up, Thursday pm
Kel says
I’m only due an overpayment refund and still not recieved, I think it will be those that they are paying out. Apparently the refunds are still being paid over the next few weeks according to the administrators. Just my luck I would be one of the last to receive!
Sue says
Does anyone have any idea if the redress is due to be paid by March or by the end of March.?
Sara (Debt Camel) says
My assumption is the end of March. And I think that may be the time they have started making payments, not have finished making them.
paul says
The extension is until the 14th March
Sara (Debt Camel) says
and they can ask for another one – I am not saying they will, but no one should plan on getting this money until it lands in their account.
Robert James says
Quoting Darryl’s comment earlier at 3.26 pm stating he’s had a payment. Just awaiting for his reply on this forum as to whether he got a NOID or redress, he says it’s redress in his message.
Sara (Debt Camel) says
if people were being paid interest refunds, there would be a hundred comments on here saying this. It isn’t happening.
Johnny says
They are not going to pay out redress without announcing the rate in £ and emailing everyone individually.
It will be the end of March before payments start…imo.
Danny carmody says
Hi Sara, hope this is of help to you, As l said last night l emailed casheuronet.uk.llc. to see if any redress has been paid out, I had a reply from PAM at casheuronet, the short and sweet is NO, the administrators have told us all they extended the payout date last year to maximise the assets to benefit all the creditors, SO details of the % and redress payouts are due in march, and we will have an email sent out in march with what each of us will get as a redress, my email was replied to in 8hrs so very happy on what was said, hope this will be of help to all of you,
neil says
Good man Danny thanks for the update.
Mark says
I’ve been told and also read somewhere that some people will get paid out 30% and some will get paid 50% from casheuronet for loans. Anyone know how true that is? Seems very unfair to me.
Sara (Debt Camel) says
All unsecured creditors will be paid the same
Danny carmody says
just read my message which is from QQ , l got sent today, thats all you need to know,
Ed says
Hi Sara,
I’m one of the seemingly increasing number of people who do not appear to have been contacted about whether their claim has been agreed and how much it might be. I’m not getting very far either calling the helpline (who promised to email me the most recent documents but haven’t – that was before Christmas) or by email. What comeback might I have if it turns out they haven’t even considered my claim or not given me a chance to appeal if they’ve turned it down? I had previously claimed through the Ombudsman who had agreed with part of my claim and had responded to QQ to that effect – that was interrupted when QQ went into Admin – then I claimed through the portal… apart from confirmation of receipt of my claim and the Grant Thornton updates, I’ve heard nothing.
Sara (Debt Camel) says
Call the helpline again. There is no point in speculating until you know what the decision was.
Dd says
I have been waiting since October for my email. They said they had sent it last March and August. I complained again today and they have just sent it, they say they are processing the re requests I’m order. I never received the 1st ones. My redress amount is £4099.00
Pandy says
Call me cynical but I cannot help but think it is Enova’s interest to drag out response times and seek as many emails and telephone calls from redress creditors as possible, as someone else recently posted. It would be interesting to see the finer details of the SLA between Enova and the administrators; I see Enova had already billed approx. USD10m for their services for the 2 year period ending Oct 21. It could be that Enova is reimbursed a set fee for each email/telephone call they receive. This is probably unhelpful speculation but I do think there is some merit to the above logic!
Sara (Debt Camel) says
It is pretty pointless speculation.
There are good reasons (waiting for HMRC) why refunds have not already been paid. And 30-50% will be decentish payout.
And the people making queries have a good reason for doing this.
Pandy says
Oh I totally get why payments haven’t been made. It is the amount of effort and time that it is taking, for what appears to be a significant minority of individuals, to obtain what should be a very straightforward piece of information/ task I.e. resending one email. From the number of posts on here, with folks chasing via email and calls, over a period of many months (like myself), it is clear things haven’t been running as smooth as one might expect. A couple of £m more in the pot for redress creditors (as opposed to Enova SLA fees) would just seem a little bit more equitable.
Danny carmody says
hi, well l had the an update 3 days ago, and l am happy in what QQ said to me, we will be told in march, which they have said over the last 6 months, and l can see why the wait, and have told in update and emails, hope this is of help to you,
Jade Harris says
Hi does anyone have a link to the claims portal to change my bank details as I can’t find it online!
Thanks in advance
Danny carmody says
hi you need to email them, l did this a few weeks a go, and it was sorted or just phone them, the portal was only opened till feb 2021, so am email is your best bet, hope this is of help to you,
Kenny graham says
I’ve just recently changed my bank details—just phone casheuronet and they will take your details and send you a email confirming your new bank details,then they will ask for a screenshot of your most recent statement,then your all done👍
Sara (Debt Camel) says
thanks to everyone else who replied with similar advice,
Martin says
Hi, so after reading all the comment, knowing march was the date set for payments. I had not received anything from casheuro.net about my claim. It was done at first via email, then through the portal like they asked. Knowing my wonga claims were accepted I’m sure poundstopocket and onstride were going to aswell, being in a loop of debt with these companies.
Because not heard anything I decided to email like some of you were doing. Got a quick response saying my claim was rejected, and that an email was sent out on the 30/11/20.
I’m pretty sure they are picking out of hat who’s getting money back and who isn’t! All these claims are under the unaffordable criteria. So where’s the explanation for those being rejected.
Danny carmody says
hi it was the administrators who checked the claims, we all got an email saying we had to feb 2021 to go back and have the claim rechecked, it to late now, sorry to tell you this, they no more you can do or say, sorry
Mark says
I didn’t..
Crank says
And neither did I…..
Robert James says
Hi,
I feel sorry for the people that didn’t pursue it before the deadline in Feb 2021. But many people didn’t because we didn’t know that the pay=out would so large.
Moral of the story, pursue any administration you apply for, before the deadline, just in case it hits the jackpot.
Crank says
Our story is quite different to what some are assuming. We all did make a claim before the portal closed, all got the 1st few blanket emails that everyone got. Then silence from December 2020 onwards. I have personally chased them with over 18 emails with the same generic responses, that they are looking into it without a timescale of any answer. Well March is nearly here so where is our answers?
They have obviously messed up the administration side and are in hiding. This is a totally different subject to the people who have had their claims acceptance amounts emails, then subsequently lost them. We haven’t had anything from the administrators, this is a lot more people than some would believe.
MATTHEW COX says
So I emailed qq about a month ago to get a copy of my accepted claim value,I recieved it today,will be happy if I get 30p in pound as claim value is £6400,hopefully it will be 50p to the pound,but I highly doubt that
Paul says
Hi Matthew, was that sent to complaint@quickquid.co.uk? I want to ask for a copy too and was wondering where to ask.
MATTHEW COX says
Hi Paul
I used.. support@quickquid.co.uk I took a while to get a copy of the claim,I would suggest you email them and ask for any details you need
Paul says
Hi there,
I am sure that when this process started a few years back I was accepted for a small amount but I can’t seem to find the emails anymore. Other than one old email of confirmation that my complaint is acknowledged.
Does anyone know if or how I can find out again if I am due anything, it’s been so long now I’ve forgotten.
Thanks
Danny carmody says
I would send in a new email, or phone them, you will need the id ref, then your address at the time you had the a/c, date of birth, it would have been the administrators who would had said yes and not QQ to your claim, with a email statement, hope this is of help to you
Melissa says
Hi. How likely is it that the payments will be delayed and the administrator will ask for more time?
Sara (Debt Camel) says
There is no reason at the moment to think this will happen.
Tony says
I’ve finally had my assessment through and is far lower than expected, the administrators have rejected loans which were previously accepted by Quick Quid as unaffordable
EH says
Why dont we all just sit and wait rather than keep emailing and phoning them, you will know soon enough as they are paying out in March
Mark says
Maybe because some people would like the refund now and can not wait that much longer. Don’t forget that this has gone on long enough. In these uncertain times with food prices and energy prices rising the extra money will come in handy. However with the administrators saying we ” MAY ” pay between 30% to 50%. …I for one will not be taking anything for granted. The % could well end up been less.
Mark says
They have said payment in March..
Payment will be made in march.
Noel mccready says
Believe it when the money is in ure bank account
Eh says
I contacted them yesterday to confirm they had correct bank details and I got a reply in less than 24 hours and they stated:
At this time our Joint Administrators have advised that payment details and payouts will be made by March. The exact payout amounts are still to be determined.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Sue says
Can ask you Eh which email address you used to contact them to make sure they have your correct bank details? I need to do the same.
Thanks Sue
Eh says
I emailed support@quickquid.co.uk and they were very quick to get back,
Amy says
Hi o have just re ready assessment and it says all my loans have been accepted , and then looked at the chart they sent me with all
My loans and 2 have been rejected , so no all have been accepted , I dont understand ????
HELP
Sara (Debt Camel) says
This isn’t about the taxes you pay. It is about the corporate taxation.
Robert James says
If you believe the news, corporations don’t pay much in the way tax, they find loopholes and dodges.
Sara (Debt Camel) says
That isn’t the point here. The administrators cannot close down the administration until they have confirmation from HMRC that the tax is settled.
Stan says
I was thinking “by March” means before March. , this is getting ridiculous now.
Sue says
Thank you Eh. I emailed them about half an hour ago & received a response just now! I am impressed with their response time.
Mark says
Payments will be paid by March
Robert James says
Hi,
Have you had an email to confirm payments by March. thi is 2-3 weeks away, so we should be receiving a payout confirmation email.
Sara (Debt Camel) says
“by March” may mean “by the end of March”
Alan Nattrass says
By March … should mean mean before end of February… otherwise it should say in March.
Sara (Debt Camel) says
There is no point in trying to convince me about what words ought to mean.
There is a chance that this will all happen by the start of March. But I am saying that people should NOT expect that and they should NOT make any financial plans based on that happening. It may well be the end of March.
I am sorry but I saw a lot too many people pin their hopes on getting Wonga payouts at an early date. Some of them were very upset when the payments did not arrive then.
The payments will arrive when they arrive.
Danny carmody says
the phone call i got 3 weeks ago, l was told email statement by end of feb/march, then payout of redress starts some time in march, so looking at what is said payouts start in march if all gos ok, BUT if this go wrong it could go in to april, why you ask, like wonga they had a lot of returned payouts due to wrong bank details, wrong names, so this could be the same here, we will all have to wait untill you see it in your bank,
Kel says
The administrators keep moving the goal posts. I hope everyone that is due a redress gets it in March but I’m still waiting for my overpayment refund, in October I was told 8-12 weeks, then in January ‘ on track to be paid in the next 4 weeks’, last email was ‘delay due to volume of refunds, please be assured you’ll be emailed as soon as your refund is paid’ so yeah… It’s frustrating
Mel says
I emailed them 2 weeks ago and they told me 4 weeks for the overpayments, also said it was due to amount they need to process
Gemma says
Does anyone else think that all this is just simple beyond ridiculous now?
I submitted my claim 32 months ago!!!
It is dragging on and on.
Julie B says
Just an update for you all. Ive spoken with them today and they said they have until the END of March to write to everyone and make the payments.
So the wording of ‘by’ March is very poor.
I asked them to clarify if this includes the whole of March and it does.
So I wouldn’t expect it until April
Owed 14k says
They actually have until end of March to make payments as that is what the extension in court allowed. If they need to take longer to make payments, eg, in April they will have to goto court again to get another extension.
Sara (Debt Camel) says
I don’t think they will have to go back to court provided they have stated how much will be paid. They do not have to have paid everyone by that time. I am not saying payments will extend into April definitely, but no-one should plan on getting theirs by the end of March.
Sara (Debt Camel) says
THESE ARE THE FACTS
1) When the administrators said “by March” they meant “by the end of March”.
2) Although this deadline could change if they went back to court, there is no reason to think this is going to happen.
I SUGGEST EVERYONE:
– sits back and waits for email saying what % will be paid
– does not make any plans that reply on the money being in your account by the end of Feb, March or even April – payment problems do happen and can take time to resolve.
– hope for the best, plan for the worst.
I am deleting comments that are criticising other posters. Also ones that are making wild statements that no one will be paid for months. or that the administrators are doing this to pocket more money.
Robert says
Hi Sara,
I agree with you.
My email states:
From: …..@casheuronetuk.co.uk
Dear Robert,
Thank you for contacting CashEuroNet UK, LLC. In regards to your query, at this time our Joint Administrators have advised that payouts will be made by the end of March 2022. The exact payout amounts are still to be determined.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Nicola says
Well said!
No one knows what might happen so no point negatively speculating…..for all we know, there’s as much chance of it being over 50% as there is of it being under 30% haha (we can wish!)
Just wait and see when any official update comes up like we all have to :)
Simon says
Hi,
Sorry this is off topic for this thread but does anyone know what is happening with Piggy Bank? The last I heard from them was well over a year ago when they said they had accepted my redress complaint. Their wesbite doesn’t seem to have any updates.
Sara (Debt Camel) says
it is all going VERY slowly. See the latest report form them https://find-and-update.company-information.service.gov.uk/company/07952979/filing-history
Simon says
Thank you.
Andrew says
Hi It money I never thought I would get , thanks for the updates Sarah , hopefully the payments will be soon.Is it March 2022 or March 2023 .
Sara (Debt Camel) says
2022
Hazel says
Does anyone know how I could contact cash euro net via email , I have changed my email address and want to update them
Danny carmody says
hi, roll back some of the messages, and you will see the right email address
Sharon says
Sent my change of address to claims@casheuronet.co.uk got a reply with 24 hours
Sharon says
This is the email I received Friday
We have updated your address per your request.
At this time our Joint Administrators have advised that payment details and payouts will be made by March. The exact payout amounts are still to be determined.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Yours sincerely,
For and on behalf of CashEuroNet UK, LLC
The Joint Administrators
Kristi W
Robert says
claims@casheuronetuk.co.uk
‘Thank you for contacting CashEuroNet UK, LLC. In regards to your query, at this time our Joint Administrators have advised that payouts will be made by the end of March 2022. The exact payout amounts are still to be determined.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Yours sincerely,
Claudia Cordero
For and on behalf of CashEuroNet UK, LLC
The Joint Administrators’
I trust this helps and I received a fast reply on 08/02/2022
Becky says
H sara,
Im after some advice had an email from casheuronet this morning saying that my official receiver from my bankruptcy in 2012 would be paid anymoney from my redress not myself. Just wondered if you knew after 10 years (well 10 years this june) can this cash still be taken away from me to pay on the bankruptcy just seems such a long time.
Sara (Debt Camel) says
what were the dates of the payday loans that are being refunded?
Becky says
Cant remember but before we went bankrupt so i guess they will be included in it .
Sara (Debt Camel) says
If they were before your bankruptcy, the refund should go to the OR. Even if the looans had been repaid and were not included in your bankruptcy, that isn’t relevant.
You had the legal right to make a claim for a refund at the point you went bankrupt, even though you would not have known anything about this at the time. That legal right was an asset that legally became the proprty of the OR and remains so to this day. This may feel unfair but there is nothing you can do to challenge this – it happened a LOT with PPI claims, it is standard practice foe lenders and ORs what has to happen.
Becky says
Thank you just wanted to understand it didnt realise they can still take amounts 10 years after x