Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
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Richard says
Hi all,
just a quick one!
Has anyone that has lost their original settlement breakdown email that has then requested for a copy noticed any change in their settlement figures?
Im just curious as it to why or how so many of have lost their original email! How can that 1 email just vanish?? And why?? Im Still waiting for my copy, but the missing emails just all sounds very very suspicious to me!
Calum says
Hi Richard,
it happened to me as I remember seeing the email and contacting the administrators for me to try and look for it, it had vanished. Just ring the number at the top of this page and keep onto them they will send you a new copy. They will say it takes 2 weeks to come through as soon as it hit that date i rang them and emailed and had it within the day :). Hope this helps.
Lloyd says
Lol a missing email , do you think they hack into your email account and then delete it hahaha
Richard says
Im not saying they can just hack into peoples emails, maybe theres some sort of way to retract sent emails, as I know if everyones files are all stored their systems and they share those files in the emails sent to us, ie: as in adobe pdf attachement files, well they can easily be shared and unshared by the account holder! This is something that you can do with adobe files ect. I have searched and searched every email of mine over and over and the dates they were originally sent! and that 1 email with the attachement has vanished! It can not just vanish out of the blue for no reason.?? There seems to many on here that have had that emial just disappear.
Ben says
Maybe you accidentally deleted it a while back.
J says
I think there is actually a way to unsend emails with gmail at least and probably with other lad but I’m not sure. Are you using gmail?
Sara (Debt Camel) says
Gmail you have to unsend within 30 seconds – it just holds the email back and doesn’t send it until that time is up.
So far as I know, there is no way to unsend or recall an email that has actually been sent.
Danny carmody says
hi lost emails, l lost mine, emailed and called 3 weeks later, copy emailed to me, same amount of redress, but was told and have said on this site, we will be emailed in march a % amount and a brake down on when each one of us will be paid out in our bank a/c, so we all have to wait till march to get our statement, just going to have to wait, this is an update, I was told by customer services by a phone call 2 times on how this is going to end up for us, plus QQ have only a few staff is working in customer services so that is why the long wait for replys, hope this is of help to you all,
Robert says
May I suggest you search your inbox for “QuickQuid” <support@email.quickquid.co.uk as my figures came from there 24/11/2020. Only trying to help!
Tom says
hi, like others, ive managed to delete my claims assessment email somehow, is there a consensus on best email address to use for requesting another copy of the email? cheers
Calum says
Hi Tom,
this is what i did below
I had an email from owner_quickquid@bounces.quickquid.co.uk they said they had received the email requesting the assessment of my claim so worth trying them. Also had an email from this account casheuronetuk@uk.gt.com they also chased up the request. and within a day i had all the information. Also worth ringing Cash Euro Net as well. Keep badgering them. Good Luck : )
Joshua says
Messaged them earlier today to the “bounces”
email address…got back to me within hours as below
Thank you for contacting CashEuroNet UK, LLC
In regards to your query, our records indicate that you have an Accepted claim value of £2,308.10. Please keep in mind the amount you will receive will be significantly less than this total. The exact amount you will receive is still to be determined.
At this time our Joint Administrators have advised that payouts will be made by March.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Yours sincerely,
For and on behalf of CashEuroNet UK, LLC
The Joint Administrators
Kristi W
Brian says
Hi Sara so am I right in thinking I’ll get between 30 & 50 % of my accepted claim value in March then?
Sara (Debt Camel) says
That is what the administrators are saying at the moment.
I suggest you don’t make any commitments that rely on that much being paid, or indeed anything at all being paid in March. I am not doubting what the administrators say, but better safe than sorry.
Sue Evans says
talking of lost emails, I seem to have deleted my email informing me of my NOID payments from 21.12.21. I still havent had the payment reach my account and note a lot of you had in within days. Appreciate bank hols, etc might hold up but can anyone who has their 21.12.21 email handy tell me how many working days to allow before I contact them to see what is happening. Many thanks Sue
Sue Evans says
Sorry dont worry reply – have found out from reading earlier posts – can take 14 working days to pay up apparently.
Shaan says
I received a email on the 21 stating I would receive payment within 14 days but haven’t got nothing when shall I contact them
Sue Evans says
Hi Shaan .. still havent received mine either. I rang last Friday and they told me to wait 14 actual business days – making allowance for bank hols due to xmas. I work that out to be this Thursday and then I will ring and email if not received.
Gemma says
I had a email saying they are making payouts ‘by’ March.
Do you think it will be earlier than March?
Sara (Debt Camel) says
I think no one should make any plans on this money arriving by any particular date.
Danny carmody says
gemma, we will all be sent out an email, which you will see what your going to be paid from your claim, then 3/4 weeks the payment will be paid, the statement will be sent out in march, l have a email from QQ, and had a call from them to say the same, hope this is of help to all that are waiting, the best out look is that the % should start from 30p in the pound, any higher will be great,
Adam Jebson says
Hi all…
I’ve just been checking my saved emails regarding quickquid and pounds to pocket the last one I have is the email saying my claims were rejected..but I vaguely remember another email been sent this was provided in error. Does anyone else recall this?
ClaireR says
Hi John
Yes I had the same.
Corrected emails sent out the following day
which was around 5/6 Nov 2020
Nick says
Yes I think this happened on 5th November 2020 and correction email sent the next day.
Carl S says
Was the email dated 06/11/2020? Because I had the same email, questioned it with them and they confirmed was sent in error
Danny carmody says
Hi Adam, the best you can do is phone customer service asap and tell them about your lost email, as i think your to late, as all claims where cut off from feb 2021, so you may be to late, just phone them for you case up date, if you do not have a case number, you are to late, Sara who runs this site may be of help to you,
Sara (Debt Camel) says
I am sorry but you should have appealed that decision if you don’t think it was right. it is now too late to do that.
Some incorrect decisions were sent, but these were corrected pretty quickly. If you never heard anything after this, it seems unlikely your rejection was sent in error.
Adam Jebson says
Thanks. Yeah I received emails dated 5th and 6th of November 2020 saying emails sent in error about redress. I have just found another dated 26/11/20 with a breakdown of all loans and they rejected them all. So I guess that’s that. I’ve sent a couple of emails just now with my ref number to clarify. I’m hoping at least they are removed from my file.
Garry says
So as others have said, I also received an incorrect rejection email on 5 November 2020 which they corrected the next day to say they were still actually investigating the claim. You would have at a later date received the correct outcome which could either have been accept or reject given there was no decision previously made. If the later outcome was reject then it’s clearly too late to appeal now. I feel bad for people that didn’t appeal – assuming that the redress would be 2-3% and not ten or more times above this. Very unfortunate perhaps.
Robert James says
Fewer people bothered this time because of the paltry payments made from earlier payday compensations (I shan’t mention their names).
But on the flipside, he who dares, wins. So the fortunate few whom had the insight to invest time filing the compensation claim are getting the rewards. I have just put in for another compensation claim with another administration, but I am not expecting much because everyone will now file a claim after the news reports about this redress. Back to paltry 2 to 3 % on that one.
Rose says
I sent them huge amounts of info to appeal their decision (I’d borrowed from them in several different iterations of the “trading as” names) and they kept coming back to me asking for it to be sent in different formats, but then stipulating it needed to be in one email only – which, as there were over 600 pages in pdf, wasn’t ever going to be an option – and including all the different names I’d borrowed under. We went back and forth, and they were really unhelpful (they’d only accept one email, but it had to include everything) and in the end, I am afraid I gave up, as the time I’d spent (more than 100 hours by that stage) was more than the 4p in the £ I was anticipating, even on four grand. Disappointing, but frankly, at this stage, the companies who’ve gone bust on me are considerably in excess of those whom I’ve actually received the specific redress from (2, plus one in appeal to FOS vs bankrupt names thus far = 14) so “losing” another £1k + is pretty academic at this stage. It would obviously have been very nice, but it clearly wasn’t my fate!
Danny carmody says
Hi again, if you have a claim, you now have a id/ case number, so you will get the redress payment, if you have not got the id/case number, it to late as feb 2021, was the last time you could have any claim, if you sent in to customer services any email with out the ref no, it will take weeks to check any file they have on you with your account, feb/march this year we will get a redress statement, and the % which will be on the the statement email, and the amount each one of us will be paid in to are bank a/c with in weeks of the statement email,, hope this clears up what is going on, i was phoned by qq few weeks ago and up dated, sara who runs the this great site, will also be tell you the same, so if you have no ref no from feb 2020, your to late to make any claim for any redress from QQ
Ryan says
Hi, I have an accepted claim of £8,377. What percentage of this am I likely to receive? Could it still be less than 30%?
Sara (Debt Camel) says
It could be less than 30%.
But 30-50% is a pretty wide range and I would hope the administrators are confident the final figure will be in that range.
Fred says
I had my claim rejected in December 2020 for multple loans.
but I appealed this decsion as all of my loans were within their critera for upholding complaints.
I sent them an appeal in December 2020 and chased them up frequently last year but was always told someone would get back to me within 21 days. They never did. I find this very frustrating as probably it’s too late for me now. I have emailed them again today. do you think it’s too late?
Sara (Debt Camel) says
I don’t know – they should have replied.
Fred says
Just called them now, they were quite helpful. They have escalted it to the senior team to see what’s going on.
I appealed within the time so hopefully all is not lost.
Fred says
good news they got back to me today and have partially upheld some of them. I am happy with the outcome.
J says
What number did you call them on Fred? Thanks
Fred says
I called 08000163250.
They seem to be based in the US from what I can see, they called me back from a US number.
but they were very helpful.
Danny carmody says
hi fred, if you emailed today, and do not get a reply by friday, your to late, you need a case number, which we all got over a year ago, l was told that no id/case number it will take weeks to find any records of your account, they would have sent you a email on what redress you where going to get, the cut off time for any claims was the last date was fed 2021, hope your email will get a reply,
Fred says
Thanks Danny.
I do have a case number. which they were able to find when I called. hopefully they get back to me on it. I have a record of all the emails.
Actually they just called me now to resend it over whilst I was typing this. They seem to be based in the US. fingers crossed
Danny carmody says
Great news, just check they have the right bank detail, as my l one was out by one number, they storted with in 2 hrs, so just wait till march to see the % pay out, hoping the start % in start at 30p in the pound and may go higher, all the best
Paul carpenter says
So I’ve received this but not sure of value of claims or what upheld means
Thank you for contacting CashEuroNet UK, LLC
In regards to your query, a breakdown of your loans are listed below:
* 8727539 Not Upheld
* 9790205 Upheld
* 10103756 Not Upheld
* 11197757 Upheld
* 11299324 Upheld
* 11593861 Upheld
* 11929721 Upheld
* 12251312 Upheld
* 12599571 Upheld
* 14389825 Upheld
* 14813441 Not Upheld
Is upheld mean it’s been rejected? Not sure why some are upheld where others are not.
Sara (Debt Camel) says
upheld means they agree it was unaffordable. It is the interest paid on these loans that has been added up to give the total redress amount they have told you.
Not upheld means they have decided the loan was affordable.
Thomas says
Hi , I had an on stride loan on my credit for around £3,500. I first took out the loan in 2016. It was not marked as a default on my credit file and I have made small token payments to the arrears over the years. The onstride loan has now disappeared from my credit file with Karma credit.
I was not informed they the debt was sold to lantern or another 3rd party. Can I expect this debt to reappear on my credit file under another 3rd party?
Sara (Debt Camel) says
You can ask the administrators if the balance has been written off or if the debt has been sold.
Kenny graham says
Just received this from the money shop
Redress amount £1042.31
Final payment amount to be paid by 14th January £6.80
Would that be correct??
Sara (Debt Camel) says
sounds right
owed 14k says
Wow seriously. These companies draining everything from the business before going into liquidation. Maybe we all need to actual sure the owners of the companies who are walking away with lots of money.
Sara (Debt Camel) says
The low Moneyshop payment has nothing to do with QuickQuid. There is no reason to think QQ will pay out less than the 30-50% they have advised is likely..
But I wouldn’t make any firm plans until the money is in your account!
Phil says
I received Money Shop email last week to tell me I was receiving a final payment of 18.79. That amount I had this morning. The first payment was 112 pounds. I was expecting anything that, so it came as a surprise.
Noelmccready says
No doom and gloom. We will know an outcome soon.
JT says
Hi Sara
I had a rejection email in Nov 2020 for a couple of loans in 2020 but I appealed as they hadn’t taken into account any of my loans since 2009 (which was the bulk of my loans with them). They then emailed back to acknowledge them and asked me to log a ticket under the old account ID. I was given a claim ID via email and told that they would get in touch within 120 days. This was back in Dec 2020 and I haven’t had any further emails. Do you know the best way I can get in touch with them to find out what’s happening with my claim?
Thanks
J
Sara (Debt Camel) says
Loo’ back through the other comments here as people have been saying what works for them.
Do this asap, you have left this a long while.
Crank says
Exact same happened to me JT, I have contacted them numerous times and just keep getting the same copy and paste reply back. Basically saying they are still looking into it and will be in contact when they have an answer, there is no time allocated to my query. Which tells me they have messed up with some people that had their debts passed to a debt collector.
I also had no correspondence with them since the last email in December 2020.
J says
They responded to my email and advised that they have escalated it will send my settlement email with what was proposed for my loans. I am hoping they will send this soon as it should just be a copy of a settlement email they should have sent me before but didn’t. Fingers crossed
Kel says
Has anyone recieved any post noid payments lately? I chased the administrators and got a reply yesterday saying the rest are on track to be paid in batches over the next 4 weeks
sue says
oh thanks thats really helpful .. all my emails have just contained yadda yadda office speak about escalating concerns, etc.
Sue says
Still awaiting NOID payments late from 21.12.21 so sadly guessing March might be optimistic for redress
Kel says
If you got an email saying it would be paid in 14 days, you should have got it. Loads of other people got the email and it’s been quiet on here ever since so I think theirs must have been paid. Did you update your bank details when the portal was live? That’s the only reason I can think why you won’t have recieved it. Im still waiting on my email …
This is what I got from the administrators the other day
Commercial in confidence
Good afternoon Kelly
Thank you for your email.
Due to the volume of payments the refunds are being released in batches. We are on track to pay the remaining batches over the next 4 weeks. Please be assured that you will receive an email when your refund has been paid.
Kind regards
Alasdair
For and on behalf of the Joint Administrators
sue says
I have checked my bank details and all good. I have emailed and phoned and just got an escalated query response which is a generic term for they dont have a clue I guess. Thanks for the info will get onto them again. They are getting a tad fed up with me I sense but dont care !
SUE says
still no luck with a phone call and another email just ‘escalating the situation’ and sorry you should have had but havent yet from both email and phone call. You seemed to at least have some reason why a holdup. I am just being fobbed off – I cc’d in Chris Laverty but doubt that will have any effect either oh well I tried !
Kel says
It’s really frustrating, I don’t trust a word they say. I chased the administrators up back in October and the goal post keeps on moving.
From reading other posts it seems there is still a team working within CashEuroNet dealing with all the payments and claims, so what are the administrators doing? I now don’t believe the administrators email when they said the remainder of the post noid refunds will be paid in the next 4 weeks.
Mel says
I have been reading but not commented until now, I received an email in October saying I had made an overpayment and would hear in 7 days, heard nothing, emails not responded to so just called them, he was so rude, that was in top of he couldn’t tell me anything and just kept saying the overpayments issue has been escalated. That’s really helpful not
Kel says
I’ve been emailing the administrators direct, I wouldn’t bother ringing the customer services department in the US, they haven’t got a clue.
Carl S says
Hi which email have you been using for the administrators?
Kel says
Casheuronetuk@uk.gt.com
Steve says
I notice the administrators Grant Thornton pointed out that ‘the final dividend rate and timing of a distribution will largely be dependent on the outcome of the following matters:
1. The adjudication of all creditor claims;
2. Wind-down of residual operations and associated costs, including staff and support services provided by Enova; and
3. Obtain tax clearance from HMRC.
I find point 1 interesting. If there are a large amount of previously rejected claims on loans which following an appeal become accepted claims, will this cause the refunds to become lower, maybe significantly lower, than the 30% predicted?
Sara (Debt Camel) says
No I don’t think so. I think they have made a decision on almost all appeals. The few remaining will not be a large enough number to make a significant difference to the predicted outcome.
Danny carmody says
As sara has say about the appeal, the all all done with, at this time QQ with be working on our redress statements, as each statement will be address to your own claim, so this will talk some time to work out, ie the % payment amount, added tax, total to be paid in to bank a/c, as there is lots of us, this will take weeks, then we will be sent the statement, then the payments should start to be paid out around march,
Dave K says
Hi. I’m following this thread but still confused by my email from cash Euronet. It advises that my claim has been partially accepted. The email then goes on to say that all my loans have been accepted. It then shows my accepted claim value 8k. Looking at the loans breakdown, some are showing as rejected and some are showing as accepted. Is the accepted claim value 8k a sum of all the accepted loans minus the rejected ones (meaning I may get 30-50%) of 8k) or all my loans including both rejected and accepted as my calculator can’t seem to add up correctly the figures I have, or otherwise known as I probably don’t know what I’m looking at. Hope this makes sense.
Sara (Debt Camel) says
Can you copy out the email?
Dave K says
Hi Sara. Apologies for the delay in responding. Reread the email and I hadn’t taken into account the compensatory interest to be added on. It makes sense now. Apologies for wasting your time.
Robert says
This may help anybody who is struggling to make the sums add up. Of the accepted claim value, I personally am looking at 30 to 50% payment by the end of March. Not banking on it, just saying!
Guide
Total interest and fees on loans £4,099.45 1
Total compensatory interest £2,372.37 2
Accepted claim value £6,471.82 3
Refund for overpayment on CashEuroNet UK, LLC loan £0.00
Calum says
Hi Robert,
it will be your accepted claim value of £6,471.82 so it will be 30-50% of that amount.
30% – £1941.54
50% – £3235.91
Hope this helps : )
SUE says
Has anyone else not received a NOID payment after their 21 December email stating will be in within 14 days? Still not had despite many emails and a phone call all met with ‘management speak’ of ‘we are escalating your query, etc, etc’ but no actual reason why a lot have been paid but not myself. It is beyond the 14 day deadline and wondered why some said theirs was deposited via faster payments and if is just me that has been left out!
PS to avoid confusion THIS IS NOT the redress I am talking. That is still March as far as aware but an email people received that were entitled to refunds on whole payments made sent 21.12.21
Thanks Sue
Kel says
Did you confirm your bank details on the portal when they issued out an email asking people to check the details they held were correct? I’m assuming people have recieved theirs as it’s pretty quiet on here about the post noid payments
Tina Price says
Hi Sue,
I had the same email about my NOID payments on 21/12/21. The payment was in my bank on the 23/11/21. Is the bank account the loan repayments still open. That’s were they the issue the payments to. If that account is closed then call them and advise of any new accounts for payments to be made.
Nicola Maclaren says
I emailed them today, I asked for my loan details which have been upheld. They emailed back in an hour with all the details I wanted and said that they have been advised by the administrators that the payment details and payouts will be by March.
bob says
hi, what email add did you use? I emailed them 10 days ago asking for a copy of the email they originally sent with the redress figure and they still haven’t replied with it, I must be emailing the wrong add
Nicola Maclaren says
claims@mail.casheuronetuk.co.uk
Sarah Morris says
What email address are you using? As I’ve emailed and had no reply yet?
Robert Gough says
The only thing that worries me is that in the administrators update for Nov 21, they state they are in discussions about whether the intercompany loans for £71M for an outstanding historic service agreement from Enova Group can be paid as a creditor of the scheme. I was shocked when I read the 30-50p in the £ from the administrators. But let me make a prediction… I bet you that they say that this intercompany loan has to be repaid before the redress payments. That effectively means the parent company of CashEuroNet could get back this money and effectively guess what, there would only now be £10million to share among the 76,000 accepted claims for redress and we all end up with the usual 2-3p in the £ as compensation. I dont want to jinx it but I can see them doing this
Sara (Debt Camel) says
The administrators did not need to make a prediction about the likely payout. Ithink they must be very confident it will land in the range they have stated.
Robert Gough says
Yes and it is almost never given such a clear ball park from such an early stage and it was re-iterated at that level in Nov. Im pleased as my redress value was £7k so 30-50% of that will certainly help , but will never erase the damage the debt did to me and my mental health at the time
Tina Mulcahy says
It also states cash euro net is paying 1.7 million in compensation to 3940 of its customers so they will be able to afford the 30-50%
Steve says
I know we shouldn’t make assumptions until the final amount is definite and has been announced by the administrators, however, I for one will be very upset if the value isn’t at least 30% based on the fact that this is what they have predicted when they didn’t need to make this prediction and effectively get our hopes up. I won’t go into details but like many other ls this money would help me so much. Let’s just wait and see. Hopefully we will know in February.
J says
What happens if Quickquid sold the loan to a debt collection agency? And it remains unpaid?
Sara (Debt Camel) says
was this loan determoned to be unaffordable?
J says
Yes. I wrote to Quickquid afterwards advising it was and they passed it on to lantern who are chasing for money.
Sara (Debt Camel) says
I meant did QQ decide it was unaffordable?
Did you make a claim to the administrators? Was it upheld?
J says
The claim is with grant Thornton
Sara (Debt Camel) says
have they not told you their decision?
J says
No. Should I by now?
Sara (Debt Camel) says
YES. Email them and phone them up.
Sarah Payne says
I have never had any email telling me whether my claim was upheld or rejected. I keep emailing them but nobody replies. Has anyone else had this? Now I have received a letter from Lantern asking me for money.
Sara (Debt Camel) says
Phone the administrators up and ask about your claim.
Tony says
I’ve been having the same issue, I have contacted the administrator who have just directed my query back to Quick Quid, this was their response
“ Thank you for your email.
I confirm that the assessments themselves are not generated by the Grant Thornton administration team and are dealt with by the relevant team at Quick Quid.
I have escalated this matter with them and they will be providing a response in due course.
Kind regards
Alasdair
For and on behalf of the Joint Administrator”
Terry says
I have been trying to get a settlement figure and to find out which of my loans was successful, I have rung quick quid several times and sent numerous emails with no luck, al they say is they are escapist and it would be dealt with in 14 working days! This has been going on for 2 months ! Does anybody know who I can call to get this information or how to make a complaint please? I’m sure they should easily be able to get this information if it has already been done like they say!!!
J says
What has everyone else received?
I have log on details to log on to their portal so I assume it is being dealt with but I can’t see any information on there as to where my claim is up tomorrow
I have sent them an email.
Thanks
ClaireR says
I had my redress amount emailed last year. I had it bookmarked “starred” in my gmail account and looked at it only a couple of weeks ago.
Very oddly now trying to find it this morning it has disappeared. I know a few others have reported not being able to find the redress emails.
Very strange occurrence. Checked all my emails including spam and deleted.
I have emailed them for a copy again this morning. But am feeling quite perplexed as to what has happened to it.
Danny carmody says
had the same here, but i emailed them with in 2 hrs they got back to me with all my lost email, then called to check that i got it, and told me in feb/march we all getting a redress statement, % and what each one us will be paid in march, so wait till that statement turns up, and you will know what is going to be paid to you on your claim,
Mark says
I create folders in my email account…then put relevant emails, also sometimes download 8mportant info to Google drive..
ClaireR says
I do too, it was in a folder to do with my claims at the ombudsman, it’s just completely disappeared.
Richard says
Its Coming upto 5 weeks now! 14days they said!
still waiting for my claims copy!
Have Emailed twice and called, just keep getting told the same thing that its been esculated! I asked exactly what that ment, and was told my request has been passed on to the administrators and that they dont keep copies!? and they basically have to go through all my files again to make another copy to send me! What a Complete joke!
Tony says
Same Fob off they keep giving me, they do not escalate it to the administrators, I know because I contacted the administrators and they escalated it to the relevant team at Quick Quid
Robert Gough says
I had this sort of problem with the MoneyShop Administration and I went directly to their administrators and my issues were addressed the same day. The customer service team are a handful of staff in Chicago I believe. The email address for the Actual Administrator in the EuroCashNet Adminstration is below (this is available on their website so this isn’t breaching privacy) – Email her (Chris is female) and I bet you get an answer pretty quick. Worked for me as I said previously.
chris.m.laverty@uk.gt.com
Andrew says
Same position too. Have chased a number of times, copying in both email addresses that have recently been referred to above, over the last couple of months yet no response on claim value. It is very odd!
Robert James says
Reading these emails, it doesn’t bode well. If emails are been ‘disappeared’ it may mean they have F*****d up! But I don’t know how they could hack into people’s email accounts and remove their emails. And if they are? Well that would be grounds to sue because of the privacy violations, etc.
Will await the pay-out email, but my expectations have now dropped drastically. Looking forward to a 2- 3 % pay-out as with all previous payday administrations.
Sara (Debt Camel) says
There is no reason to think that the payouts will be lower.
Robert James says
To be honest I hope it’s higher than 50 %, that would be nice.
Jo says
Nobody is hacking email our accounts to remove emails from QuickQuid. And there’s no reason to think at this moment in time that the payout will be any less than what they’ve anticipated.
Garry says
To think that QQ are somehow hacking emails is one of the most ridiculous things I’ve heard for some time! There’s so many reasons why anyone can’t find their old emails. Moved it to a folder which they forgot about, accidentally deleted it, in the spam folder, etc. And for me with Yahoo, the email doesn’t come up when I search for actual words in the title of the email, but when I manually scroll all the way back it’s there! QQ aren’t MI5 guys.
Danny carmody says
just to help out with missing emails, when you ask QQ customer services to help, you need, your ID or Case number, birth date, and your address at the time you had the loan, not present one, if you do not have this, they may not look for your emails, as the time has passed, and they are working on the pay out statements due fed/march, hope this is of help to all,
Carl S says
Finally got my claim assessment email that I never received in 2020, requested it on 10/12/2021. So just a little over a month, was starting to worry I had been forgotten about.
bob says
wow a month, Ive emailed them twice in the last 13 days asking for a duplicate copy of my claims assessment as I must have deleted by mistake, over a month to be emailed this is crazy
ClaireR says
Just to add to my previous comments regarding missing emails.
I have found it again. It was from a quick quid email address and not cash euronet email address. I had been searching for cash euronet.
Might be worth others checking too.
Steve says
I received an email back today to confirm that they had my correct account details, and in the email they told me that they expect payments to be made by March. Should we therefore know how much we will be getting by early-mid February?
Sara (Debt Camel) says
They may just tell people the day before it is paid. It will come when it comes.
Nick says
Do we know when they will officially announce the pence in the £ amount? Is there a meeting or report that’s due?
Sara (Debt Camel) says
No.
Danny carmody says
hi nick l was told by QQ late feb/march will will get an email with % and your claim amount to be paid in to your bank,
Louise says
That’s good news Steve. What email address was it please?
Louise
Steve says
Hi, I used the following email:
casheuronetuk@uk.gt.com
Dean says
Hi Sara, is it too late to appeal the loans that were rejected? I had one accepted and 3 rejected.
Thank you
Sara (Debt Camel) says
When did you get the email and what did it say about appeals?
Damon says
Hi all Just wanted to check that this was normal. I received my accepted claim value email back in December 2020 and have since revived no further information in regards to anything discussed above. Thanks Damon
Richard says
This is where it get strange!
As ive mentiond ive requested 5 weeks ago a copy of my lost claims breakdown that has vanished.
Looking at all emails, my last one regarding my claim **titled (update on my claim) saying one or more of my loans were sold and this may take 120 days, and that I do not need to do anything! on (15/12/2020)**
Email breakdowns!
X1= 4/5. 11 2020 was sent my missing claims email!
X2= 5/11/2020 titled (claim assessed and fully accepted)
Reads all rejected(no loan breakdown at bottom of page)!
X1= 6/11/2020 titled
(claim assement emails sent in error)
**X1= 15/12/2020 titled (update on my claim) the one ive mention above!**
X1= 26/3/2020 titled (credit counselling status)!
X2= 26/3/2020 titled(disregard credit counselling email)!
Im just confused on how in nov 2020 I get my claims email that is missing, then in dec 2020 I get the one about one of my loans being sold after my original claim assessment!?? Yet thats over a year since hearing anything when they said 120 days?
Hope you can make sense in all this!
I am totally lost in it all!??
Richard says
**26/3/2021** !**(credit counselling emails)/error**
Richard says
Im dont understand on how after being sent my accepted claims breakdown thats vanished, to then a day later about fully accepted but rejected? Then a day later emails sent in error! To then a month later saying my loan or loans were sold on and mot heard anything since a year later? Make me wonder why my missing claims email! And which emails they refer to as being sent in error!!? Seems like a real f***’*p to me!
Danny carmody says
hi Richard, we all had the same error sent out by QQ, then next day the right email sent out, in my case my claim upheld, in the error email my claim was turned down, then next day new email say error emails sent out and this email saying your claim is upheld and had not been rejected, if you did not get the get the update email next day, saying accepted claim, your loans have been sold on, and it to late to reclaim as we had to to this feb 2021 to do this, sorry to say this,
Richard says
The email I got after the error one was sent out saying to ignore the one before ,as it dosent represent my actual claim , said …one or more of my loans were sold and they are still working to finalise my claim and may take upto 120 days. that was 13 month ago. Although way before that I had one with all my accepted claims breakdown, thats the one ive lost and asked for a copy that ive been waiting 5 weeks for. So I dont understand after that they say one or more of my loans were sold and they are in stages of finalising my claim and I need do nothing. Im baffeld lol
Sarah Morris says
Had this reply from them last night:
Thank you for your email.
The Joint Administrators have until March 2022 to pay a dividend to unsecured creditors and intend on making a distribution as soon as possible. Please note the final dividend rate and timing of a distribution will largely be dependent on the outcome of the following matters:
The adjudication of all creditor claims;
Wind-down of residual operations and associated costs, including staff and support services provided by Enova; and
Obtain tax clearance from HMRC.
Jen says
I haven’t heard anything since the November 2020 email accepting my claim. I have emailed to check it is still ongoing, as I must admit I have lost track as I have multiple claims in process at the moment and have had a few small payouts since! I just wanted to check I’m not the only person in this position?
CC says
Yup, same. Got my claim partially accepted late November 2020 and don’t think I’ve had anything since.
Tina M. says
I was looking back on my emails grant Thornton had sent out 3 reminders to customers informing them to respond with the timeframe it also gave you a log in and password to sign into so you could receive all updates from them.
In October 2021 as part of the final tax return submission the joint administrators have sought formal tax clearance from HMRC to ensure the joint administrators can proceed to make a distribution to the company’s creditors knowing that all tax related matters have been concluded. The joint administrators have been advised not to proceed with a distribution without formal tax clearance.
It is anticipated that HMRC will take a considerable amount of time to review and respond to the request for tax clearance, and the joint administrators have been advised that this could be completed by February 2022 though there is a possibility that this process extends into March 2022.
My point being is all creditors were sent 3 final reminders if answered you would of been sent
This log in so you would be updated on all decisions and will know about your accepted claim
Jen says
The last email I had said that the claim had been partially accepted and that I need take no further action if I agreed – so I know my claim is approved – but I have heard nothing since.
Natalie says
I have never received an email from them regarding the redress claim or portal yet have had many loans from them that I could not afford and had to continue rolling over. Am I still able to make a claim by sending a letter or email? If so who do I contact please?
Thank you
Sara (Debt Camel) says
No this is a lot too late, the last date for claims was February last year.
Do you still owe any money for the last loan?
Damon says
Hi all Just wanted to check that this was normal. I received my accepted claim value email back in December 2020 and have since revived no further information in regards to anything discussed above. Damon
Ryan says
Anyone else feeling pessimistic about this 30% figure? Am I worrying unnecessary that this will go down? I know I shouldn’t but I’ve already made plans in my mind regarding what I’m going to do with the money based on the 30%.
Jo says
There’s nothing to suggest that the payments are going to be lower than they anticipated BUT, with the greatest respect, stop planning how you’re going to spend it, until you know for sure what the payout will be. There’s a big difference between 30p and 50p in the pound.
Garry says
No idea if you’re not debt free but I’ll be spending the money on reducing credit card debt before anything else. Freely spending money was the way most of us got into trouble in the first place from what I’ve been reading. So this for many is a chance to decide how they want to spend this money and of course it’s our own responsibility on what we want to do with it. All I’m saying is this may be a chance for some to think about how they want to manage their finances going forward.
Laura says
Hi Sara and Debt Camel community
Hope you can help me , I won all my loans to be removed from my credit back in September. This still hasn’t happened. I was just wondering if anyone is in the same position as me or have your loans been removed.
Thanks
Laura
Lynsey says
Hi Laura I had this issue when my claim went in my favour via the ombudsman (not that I got any money!) I asked the credit agencies and quick quid to remove them, they didn’t so I reported to the ICO as under GDPR it has to be accurate and up to date, it was removed very quickly then.
Good luck
Richard says
Hello everyone. I know this a qq thread!
Just had a nice birthday supprise of £2512 from lending stream! :-)
23 loans! 1-6 from 2013! All classed as affordable! Rejected.
6 -23 from 2014 onwards! All classed as affordable but refunded based on they shouldnt of been lent, (irresponsible)
Sent my claim in on 7th jan! Just 11 days!! To give me a Final response! In my bank instantly by accepting through a link in the email they sent. And pressing a pre set option to where I want funds sent. My bank :-)
Soo over the moon! I suggest anyone with past loans to send them an email asking for compensation! Happy birthday to me whoop whoop :-)
Sara (Debt Camel) says
template letters for payday loan complaints are here: https://debtcamel.co.uk/payday-loan-refunds/.
Also use the payday loan template for complaints against SafetyNet Credit and Drafty – this complaints are some of the easiest to win!
For complaints about larger loans where you may only have had 1 or 2 from the same lender, use the template here https://debtcamel.co.uk/refunds-large-high-cost-loans/
For complaints about credit cards, catalogues and overdrafts, read https://debtcamel.co.uk/refunds-catalogue-credit-card/
And for car finance, start here https://debtcamel.co.uk/unaffordable-car-finance/
Josh says
Pls provide lending stream email id. Thx
Sara (Debt Camel) says
My article with payday loan template letter has a link to the page with lenders email addresses
SUE says
good result Richard and encouraging for others
Jonathan Donnelly says
Did they emai saying if your claim was accepted. I just have an email saying we have your claim but nothing else i take it im getting nout as im mega late to the party lol
Sara (Debt Camel) says
You should have had an email saying their decision. If you don’t have this it means you don’t know, there is n9 reason to think your claim was rejected, so you have to ask them for a copy.
Jonathan Donnelly says
Ok thanks il find out now
taruk says
Hi sara,
back in 2016 i made a complaint to lending stream but they rejected all my loans, i never followed it up with the FOS. could i still send a complant to LL now?
Kind regards
Tom
Sara (Debt Camel) says
No, you only had 6 months to go to FOS.
And LS can simply reject any new complaint saying they had already answered it.
Josh says
Sara
I had two loans with Lending Stream.
10/3/2014-£100= repaid £125
5/04/2014-£280= repaid £151 only
Loan passed to debt collection.
Is it worth to chasing these loans. Any chance to get a small refund from the intrst which I paid. Kindly reply.
Sara (Debt Camel) says
It’s very unlikely you would get a refund on 2 small loans I am afraid.
DM says
Quickquid, Hi Sara, reading the report from administrators have two questions 1) report says they have until March to make payments to creditors, does this include the whole of March or until the end of feb? 2) there are a couple of caveat mentions on court extending the period of administration, do you think this is likely as reading through does not suggest they are looking for this (unless there are loose ends to tie up)?
Sara (Debt Camel) says
1) my guess is it is the end of March
2) at any point the administrators could ask for another extension – there is no suggestion they will do this