Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
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Daryl Rogerson says
Emailed them this morning, querying if they had an update on the NOID refunds that were anticipated to be refunded by end of November. This was the response:
Thank you for contacting CashEuroNet UK, LLC
In regards to your query, at this time there is no update to provide on the over payment disbursements. Please continue to monitor your email.
Updates will be provided as they become available and will be forwarded to all creditors. We appreciate your patience.
Ben says
Hi Daryl,
What was the email address you used to contact them? I can’t seem to locate my emails from them now.
Thanks
Noel mccready says
Glad to see Mattin Lewis giving this a mention money saving expert site
Oliver says
Yes about time….had my email re NOID payment. Will be received within 14 days of the email.
Stev says
What is noid payment?
Oliver says
The overpayment refund. Emails seem to be going out to be paid within 14 days at the latest
Ryan says
How likely is it that the refunds will be less than 30% of our successful claim?
Sara (Debt Camel) says
I don’t know how anyone can make a guess at a % chance.
Peter says
I just wandered where people are getting this information that the potential redress is going to be between 30p and 50p in the £. I think you need to wake up and smell the coffee. I think someone had misread this and it was actually 3p to 5p in the £ if were lucky.
Sara (Debt Camel) says
see the link in the article above to the administrators’ November report.
Danny carmody says
As Sara has said, check the link from administrators report, from this weeks statement,
MR says
This administration has been going on for an exceptional amount of time. Over 70000 accepted complaints for miss selling. That same amount of people waiting to hear their final redress amount. Do you honestly think the administrators would print between 30-50p on their report if they weren’t confident on the amount. That would be very embarrassing for Grant Thornton and a colossal balls up.
Billy says
If you read through the comments and the link you will see the percentage value. We are only going by this….and the coffee tastes lovely as well….
Gary Armstrong says
Just received an email saying my overpayment will be paid within 14 days from today , at last they are paying out the overpayments check your emails everyone
Jos says
Hi, how did you find out you had an overpayment due
Daryl says
It would be underneath your accepted claim value like mine was below:
Total interest and fees on loans £x,xxx.xx
Total compensatory interest £xxx.xx
Accepted claim value £x,xxx.xx
Refund for overpayment on CashEuroNet UK, LLC loan £xxx.xx
So as far as I’m aware, I have an accepted claim value which potentially we could get 30% of.
On top of that, they are refunding a separate amount which is overpayment after they went into administration as I was still making repayments in 2020.
Ish says
Great news! Do let us know once received. We are waiting patiently lol
Kel says
Can I ask when you recieved your claim outcome? I’m wondering if they’ll do these in batches beginning with the first to have their claims accepted
Sara (Debt Camel) says
This is NOT the main refund, it only affects people who have been making loan repayments during the administration after a certain date. They won’t be that many and they may well all be paid in one batch.
When the main refund is paid this is very likely to be in batches and it is very likely they will be in a random order, not by date of claim, date of claim decided, date of loans surname, bank, size of refund or any other factor.
Gill S says
I’ve got a NOID payment due but not received an email yet, they do have my correct email address, hopefully will come at some point today
ROBERT says
Hi, does the email suggest a % or just that payment will be made within 14 days?
Sara (Debt Camel) says
This is referring to the refund of overpayments made after a date by people paying off a loan in administration – they are repaid in full.
This NOT the main refund most people will get.
Ben says
Does anyone have an email address I can use to email QuickQuid or CashEuroNet? I have changed my email and can’t seem to locate my payout email from them and haven’t had any communication since it was sent as accepted? Thanks
Trevor says
Ben,
I had similar issue (lost all correspondence)
I fired an email to claims@casheuronetuk.co.uk and they helpful came back with my redress amount within 24hrs
Regards
Daryl says
UPDATE:
I hadn’t received any emails from Casheuronet since around Feb ’21.
I didn’t receive the administrators update in November, nor did I receive an email about the NOID refund.
I emailed them about it and this evening received this update:-
“Unfortunately, we have experienced unforeseen issues in respect to overpayment as a result of set-iff, which we are working to resolve as soon as we are able. We anticipate that we will resolve these issues within the next 4 to 6 weeks. We apologise again for teh delay and will update you as soon as the issues have been resolved.”
Martin says
Don’t think this is particularly helpful.. It creates confusion. I will go by the official email I received on Wednesday which states I will receive my NOID refund within 2 weeks of the email. If this was the case then why would they send an email to various people outlining what they are due to get back and when?
Gill S says
Emailed yesterday and got the following reply –
Many apologies about the delay in the over payment redress. The end of November estimated date was never a guarantee, it was the projected date. We have escalated the matter to the Administrators to see if we can get a more definitive time frame and are awaiting a reply. Many thanks for your patience.
Fed up of being patient now, I think we’ve been patient long enough. Sara, I know you said don’t bank on it but people do. Especially people that are desperate enough to use payday loans in the first place.
They really shouldn’t have said November in the first place if it they weren’t sure it was going to happen. They would have been better off just saying will be paid at some point before the redress payments, then we wouldn’t have got our hopes up and they wouldn’t have to waste time answering countless emails.
Martin says
I have received my NOID payment. It was received today…. Go by the official email you received last Wednesday.
Oliver says
Overpayment received today via faster payment 👍
Gary Armstrong says
Checked my bank account and have a lovely surprise my overpayment has been paid in 😀
Gill S says
Really pleased for you!!
Still not had an email and just checked bank and no payment yet.
Getting a bit despondent now that I will ever get mine.
Will they be doing the payments in batches do you think?
Can’t understand why some people have had emails and payments and I haven’t?
Is anyone else still waiting for an email?
Mike says
Hey, I haven’t received an email yet either and no payment. Thought it would be in one go but maybe just in batches possibly. Hopeful to receive this week if others have had payments etc. Also mine was through an appeal after being originally rejected so could be the appeals would be paid after
Oliver says
Received mine today after an appeal. Are you sure you are receiving an overpayment refund?
Mike says
I think so – bottom line on the email back in march said:
– Refund for overpayment on CashEuroNet UK, LLC loan: £400.00?
Gill S says
Hi Oliver
Yes mine is definitely an overpayment. The value was listed at the end of the accepted claim as “ refund for overpayment”
I did check my payments made after the NOID
and they match exactly.
It’s just so frustrating that even if you email them the replies vary so much. It’s obvious that
the people who are answering don’t have a clue what’s going on!
Julie says
I haven’t received mine- bit worrying
Christine richardson says
I haven’t heard anything about my claim ? Are they now paying out the 30 % ??
Sara (Debt Camel) says
Not until March – the refunds now are for a small number of people who have repaid a loan in administration that was found to be unaffordable.
Jane Y says
I haven’t received an email pr payment either.
I would’ve thought all emails and payments made at the same time.
Sara (Debt Camel) says
were you making payments to a loan with a balance during the administration? It is the limited refunds in this situation that are being sent out now. It is NOT the main refund for most people which will arrive in March we hope.
Jane Y says
Hi Sara
Yes last line of email says refund of overpayment.
Hopefully it will be soon.
Terry says
I have not herd anything about my claim…I had well over 30 loans and been waiting to see what loans they are paying out for and what my amount is so I can approximately work out what I am entitled to.
I have been told some of my loans have been assessed but unsure how many and to what value…does anyone know how I can get this information please!
Dave W says
I am in a similar situation. I called the helpline and they confirmed that my claim had been partially upheld. When I emailed them earlier this week for a breakdown, they were unable to locate the final assessment email (but are looking in to it).
Terry says
I spoke to them today too and they have 14 days to re-send the information
ROBERT says
Hi, may I ask if you received an interim payment earlier this year, as you must have made a claim to do so?
Sara (Debt Camel) says
who are you asking?
no interim payments have been made.
Robert says
Hi Sara, I was kindly trying to assist the author of this comment “I have not herd anything about my claim…I had well over 30 loans and been waiting to see what loans they are paying out for and what my amount is so I can approximately work out what I am entitled to.
I have been told some of my loans have been assessed but unsure how many and to what value…does anyone know how I can get this information please!”
I received a smallish payment of under £300 this summer, which I call interim, until a possible full amount, is paid by the end of March 2022 of possibly 30 to 40% depending on UK tax authorities approval Sorry for the confusion, as ????? I calculate on above either £3000 or probably £2000, depending on HMRC.
Sara (Debt Camel) says
what was this small payment you received because no one else has had one.
Sasha says
Hi,
I did receive an ‘interim’ payment via cheque around April time. The cheque came from a company called Arc and when I queried it with CashEuroNet they advised the following.
“Please be advised that the cheque you received from ARC was sent to you because it was determined that your account had already been paid in full by the time we received this payment.”
Hopefully that helps.
Robert says
Hi Sara, my apologies, the payment I received in June was from Instant Cash Loans. Claim amounts are very similar to QQ.
Sara (Debt Camel) says
mystery solved!
Michelle Harrison says
I haven’t received my NOIDD payment and they have email back saying it will be up to 12 weeks, how can they pay some and not all?
Oliver says
By age of complaint. Mine was submitted August 2020 with a claim reference under 100. Over 70000 accepted claims. The oldest claim who have been waiting the longest should be paid first.
Sara (Debt Camel) says
I have never seen any administrators pay people by order of when they submitted their claim.
Julie says
I emailed them yesterday and they responded today to say they haven’t been given any updates regarding when the overpayments will be paid. Ridiculous really when other customers have said they have already received theirs
Danny carmody says
hi, I need to email customer service, has anyone got the right email address, thanks danny
Robert James says
Interim payment? Do you think they will do an interim payment before March 2022 for the rest of us, based on what we are guaranteed to get? Before Christmas would be nice.
Sara (Debt Camel) says
Robert’s “interim payment” was from the Money Shop, not the QQ administration.
It sounds as though Sasha’s “interim payment” was simply a refund of money when she had paid too much to settle a loan by mistake, nothing to do with a refund.
The NOID payments some people are getting at the moment are not an interim payment of part of the refund,-they are a separate repayment when someone made payments after a certain point in the administration to a loan which has been decided to be unaffordable.
N0-ONE should be hoping for an interim payment of part of their refund – this is NOT GOING TO HAPPEN.
Joe says
Any idea which loans have been sold to the 3rd party? The ones still being actively paid or the ones that they havent collected on in years?
Sara (Debt Camel) says
You should have been told if your loan has been sold.
Joe says
Thanks Sara. Do you know if they are writing letters or email or both? Deliberately never updated my physical address history. In a financial position to come to a settlement but want to know if it has died with onstride or sold to lantern? May make it their job to find me anyway, its statute barred in a few months
Sara (Debt Camel) says
I don’t know. The problem with the debt collector not knowing your current address is that you won’t know if they send court papers to the old one…
Danny carmody says
hi sara, could you find the right, email address so l can check with customer services to see if my details are ok , l tried 2 times to send an email and it been returned back, as wrong address, can you help thanks danny
Sara (Debt Camel) says
Ring them up and ask them what the right address is: 0800 0163250
Daryl says
I got a response from:
owner_quickquid@bounces.quickquid.co.uk
Daryl says
NEW RESPONSE:
In regards to overpayment payouts, there has been a delay in which we advised in our previous email to you. These payments will not all be received at the same time by everyone who is getting one. Once yours is ready it will be sent to you straight away.
I was told there was “unforeseen” issues. It now appears that they are paying when they can allocate enough funds maybe?
Sara (Debt Camel) says
for what it is worth, I have no idea what the unforseen issues are but I very much doubt it is a shortage of money in their bank account!
Daryl says
“Many apologies regarding the confusion. Although the payout structures may vary depending in chronological order, there still remained unforeseen circumstances regarding the delay in over payments. Which simply means any consumer that hadn’t received a redress had to be delayed due to this circumstance. We appreciate your patience and ask that you continue to monitor your email for updates.”
—————–
Seems they started, before realising there was an issue and have delayed the rest.
Gill S says
Has anyone actually received an email or any payments this week?
Daryl says
See my above post, looks as if they’ve started to do so, but noticed an error and have delayed the rest.
Steve says
Hi without sounding stupid I’ve had an accepted claim value of 8000 pound but not on an overpayment just on interest and fees,does this mean I can expect around 3000 back?and is this expected in March?
Thanks
Scott Francis says
It would be between £2,400 (30p in the pound) and £4000 (50p in the pound). I would expect the lower and anything else is a bonus!
Steven Everest says
Thanks, and this is reporting to be paid in March?
Scott Francis says
Yes, correct. Thats the date they have to make a payment. I’ve got a similar claim to your by value so fingers crossed on a higher payout after all this time
Steven Everest says
Thank you appreciate your help
Theresa says
How come if they dont know how much people are getting back until March 2022 that alot of people have already received theirs ?? Also how come it’s taken all this time when on one occasion payments were meant yo be paid put by september 6th 2021
Sara (Debt Camel) says
A small number of people (not a lot) have received payments because they are in an unusual situation – they made payments after a certain point in the administration to a debt which has been decided to be unaffordable. These extra payments are refunded in full – so the % everyone else will get isn’t relevant and there is no need to wait until the % is known.
The general delay is because of a number of factors including selling the remaining loans to a debt collector, assessing claims where a loan had been sold before administration to a debt collector and the need to get tax clearance from HMRC.
Noel mccready says
Wait have patience I am waiting
Paul says
If the average claim is £1700 then that would work out to £500-£600M of irresponsible lending – probably more from people that didn’t claim. Apparently they left because of regulation. They entered because of terrible regulation. The irony.
Ultimately I still blame myself (my claim is around £1400) but the regulators facilitated this situation making it too hard to get a reasonable high street loan and allowing these companies to enter.
I’m now in a position I don’t have any debt (mortgage aside), it feels good to see some positive results for everyone.
Lesson learned.
Mike says
I’m guessing all payments for the overpayment line are on hold again as it’s gone a bit quiet on here. Strange they paid a few then stopped it all. Wonder what the issue is if it’s an amount set aside and owed back.
Gill S says
I’d like to know as well. Every time we seem to be getting somewhere an “unforeseen circumstance” happens.
My overpayment is only 400.00 but would have come in really handy at he moment.
Not looking promising for this side of Xmas
Robert James says
Let’s face we will be lucky to get any payments both re-imbursements and redresses by March 2022. In March they will announce payments owed officially, but doesn’t mean you will get it. Don’t budget for it! Possibly next Christmas, quoting ‘unforeseen circumstances’. Remember the country’s gonna be back in lockdown next month, that will slow things down with the HRMC tax permissions, along with the economic instability looming.
Lloyd says
Hello what’s the difference between unsecured creditors and redress creditors,
Says it will pay unsecured creditors between 30p-50p
But,,
Does not say how much they will pay redress creditors .
Sara (Debt Camel) says
redress creditors ARE unsecured creditors. You will get the same 30-50p as all other unsecured creditors.
Thomas Maher says
Hi Sara,
I’m currently applying for a mortgage and a series of Quick Quid loans (12) have come up on my report from 2016-2018 that are effecting my credit application, all loans were short term for a month or so and are all satisfied, in my ignorance I didn’t think this would effect my credit file so much.
I was unware QQ were going into admin and therefore didn’t apply for these loans to be deemed unaffordable and now I understand I’ve missed the deadline?
Is there anyway of getting these removed from my credit files?
Thanks,
Tom
Sara (Debt Camel) says
Yes but not yet… if you wait another 6 months or so, then the administrators will have stopped replying to the credit reference agencies and you can ask for the records to be “suppressed” – but it is too soon to do this now. See https://debtcamel.co.uk/correct-credit-records-lender-administration/
BUT these loans are old. You may well be able to get mortgage at an OK rate with them. Are you going through a broker?
Danny carmody says
Has any one got the over payment yet as it now half way in to this month, which should have bee paid end of last month, it not looking great for the rest of us waiting for the march redress payment, so march redress payment now looking more like april or may if we are lucky,
Sara (Debt Camel) says
The delay to paying the overpayments does NOT mean there will be a delay to the main redress payments.
Danny carmody says
Thanks for your reply Sara, l hope this will be and no delay in march,
Noel mccready says
Patience people it will arrive
Tony says
I’ve still never received anything stating my accepted claim value, I have spoken on the phone to quick Quid who have confirmed my claim has been upheld but still no actual value. I’ve never received any emails only one back in June which was a follow up from a phone call stating there is no update available on my claim. Is anyone else in this situation
neil says
Most of us I think. They haven’t communicated with me since the accepted claim value so I called them and I’m still on their books. No one knows the claim value yet. They say by March but I wouldn’t set my watch by it.
Sara (Debt Camel) says
Tony’s point is that he hasn’t been told his accepted claim value. That is very rare,
Crank says
Yes, me too. I never received any more correspondence from them after an email in December last year. Which stated they were contacting the agency my debts had been sold to.
I have since over the last 5 weeks emailed them 3 times to get the same reply 3 times.
“Thank you for contacting CashEuroNet UK, LLC
We are sorry you did not receive your original assessment that was sent. We have requested a copy be resent to you. This will be emailed to you as soon as received.
Kind Regards,
Pam
For and on behalf of CashEuroNet UK, LLC
The Joint Administrators”
Think it may not be as rare as Sara thinks. Just for reference they never sent me anything that may have ended up in my spam, just like they have sent me nothing in response to these 3 emails, apart from the above reply 3 times.
Have they made an error somewhere and forgot to include a batch of people and have now gone quiet while they look into it? Who knows!
Pandy says
Same here! I hadn’t received any email communication regarding my accepted claim value (but was putting that down to my super sensitive Hotmail account filtering it away). I called the helpline in November who confirmed my claim had been partially upheld but then were unable to find any details / the email that had been sent out. I’m still awaiting for the final claim value to be resent. It does appear to be a little odd and I do wonder if there has been a bit of a mix up (and some red faces @ GT)?
Sara (Debt Camel) says
interesting … let’s see how many more people have this problem!
Lee says
The email with the claim values came from quick quid not the administrators email address as per the reports, it may be worth you checking your email searches in case you’ve missed them.
Dd says
Me too they insist they have sent my offer but never received it, they now have to reconstruct it but I’ve been waiting 8 weeks
Debtdemon says
I have also never received email confirmation. I was told it had been passed to third party DMC and they were requesting info. Never heard back.
Rebecca says
Me too emailed them and they say they’ve escalated it
Tony says
They escalate everything, it’s their way of saying “I can neither answer, nor be bothered to answer you question”
Calum says
couldn’t find my claim email either. I Rang quickquid and they said could be a 2-week wait to receive. So I followed it up with an email they escalated and I received the next day. its definitely worth chasing : )
Danny carmody says
Calum could you tell me what email address you used, i have 3 and l had no reply to any of the ones l have, l phoned them and was given an address, 3 weeks on no reply, thanks danny
Calum says
Hi Danny,
I had an email from owner_quickquid@bounces.quickquid.co.uk they said they had received the email requesting the assessment of my claim so worth trying them. Also had an email from this account casheuronetuk@uk.gt.com they also chased up the request. and within a day i had all the information. Also worth ringing Cash Euro Net as well. Keep badgering them. Good Luck : )
Crank says
It is not that we couldn’t find our emails. It is because our claims had been forgotten about and no emails had ever been sent out to us. The last we heard was they were contacting the DMC our debts had been passed to. Mine was over a year ago.
That is why they are not responding to our emails with the information we have requested, just the usual generic replies. Wonder what the real figure is for the people this is affecting? Could it be isolated to a few or excessive numbers? Remember not everyone comes on here to discuss the current situation or comments, they just read the helpful advice and others situations.
Danny carmody says
Thank you Calum, thats doing to help,
Mike says
Hi,
I commented a few weeks ago about the NOID payment. This morning I received an email saying that I’m due my payment within 14 days. Looks like they will be resuming paying these out now. Secretly hoping they finish for Christmas and will push these out this week!
Gill S says
Finally got my overpayment email!! Payment to be made within 14 days
Daryl says
NOID refund email just received.
Confirming should be paid within 14 days.
Not sure if this is another batch, or everyone.
Natalie says
I’ve just received my NOID email saying payment will be with me within 14 days…
willow says
Just received an email saying I should be refunded the £20 my account was in credit by within the next 14 days
Chris says
Hi
Just received email from casheuronet stating I will receive my overpayment within 14 days and my dividend claim will be between 30-50p and will be paid by March 2022. They did say they are trying there best to make the payment before the March deadline
Chris W
Rachael S says
Got my email too!! Definitely sounds like the next batch. Wonder how long it will take to clear
Owed 14k says
I cannot help thinking something bad has happened. Eg they have lost the digital data of people and been struggling to get data back. Why else would they pay some and not others and take this long before contacting those people
Tim says
I have received my email regarding NOID payment today as well. Was getting a bit worried I hadn’t heard anything. We’re getting there guys!
Kel says
What email address has the notification come from? Thanks in advance
Tim wilks says
Claims@mail.casheuronetuk.co.uk
Danny carmody says
well got a reply to my email, two things l asked my bank a/c details and my redress claim amount from nov last year, there reply was yes we have your bank details, and the missing email on redress is in your spam, oh not its not, had to send a 2nd email to them, saying i checked and can not find it, so ask if they can resend it out again, hope they can do this right this time, wishing you all a good christmas, and a happy new year,
Danny carmody says
just an up date to my last message, they have just sent me my redress amount claim email, so all sorted till march 2022 l hope,
Carl S says
I have been waiting 3 weeks for my redress amount email.
Daryl says
Just received my NOID payment.
Sasha W says
I have received my NOID refund payment. I did not receive an email and I have confirmed with them that they have the correct email address for me. I bank with Monzo and received the payment 10-15 minutes ago.
Alex says
Just now received my overpayment money on Lloyds bank. 2 days after email. GL everyone
Mike says
Hi all, not sure if everyone else has but my over payment has just landed this afternoon.
Steven Everest says
What % in the pound did you receive mike?
Sara (Debt Camel) says
this is a refund of an over-payment. They are paid at 100%.
It is NOT the refund of assessed redress.
Steven Everest says
Ah OK thanks
Andrew says
Just received £38.41 from CashEuronet UK, no reference in the trasnaction, nor had any email though. Checked spam, nothing there.
Ah well, just grateful for whatever it is!
Sara (Debt Camel) says
This is NOT the % refund on your loans – it is some overpayment that you made that is being refunded in full.
Do you remember what they said your total redress would be for unaffordable loans?
Andrew says
Hi Sara, I’ve never had an email from them saying what the redress would be. They acknowledged my complaint, and after a 6 weeks or so, I emailed them asking for an update. Last email I had was 23/11/19 from them, saying they would need more time to address my complaint of the loans being unaffordable. Thanks.
Sara (Debt Camel) says
You need to follow this up urgently – I think everyone should have been told the result of their claim.
Andrew says
I did contact CashE, got a full email explaining eveything, due just shy of £500 before March, same as everyone else. Many thanks for your help / advice, take care, Andrew.
Antony says
Welcome surprise £752 into my bank on Xmas eve, merry Xmas to me, hope everyone else gets a payment soon aswell, wasn’t expecting that much
Robert James says
Hi,
It this redress payment or NOID overpayment?
If redress what percentage of total compensation value is it?
Antony says
NOID overpayment, no redress till March
ROBERT says
It will be a NOID and not a redress. We all await redress. Merry Christmas.
Danny carmody says
the redress payment not due till march 2022, l got a email saying all redress will be in march 2022 and that we will be emailed on what % we will get on claim, so just wait till them Robert, all NOID are been paid out this month to all that are due it,you would have been emailed 2 weeks ago on what you should be paid on NOID this month, hope this is of help
Robert James says
Shame, I am aware the delay in redress payments is due to HMRC tax inspectors taking 16 weeks to finalise the tax arrangements.
I could do with the money now as it Christmas and January is a long month before before I get my next wage payment.
Again, a classic case of tax causing grief & hardship for the ordinary person, but hay if you’re a global corporation that owes millions or billions in tax they get the red carpet treatment.
I think the financial system needs to change for the benefit of masses rather than a privileged few.
Lolly says
Hi Sarah
Just trying to work out how much I will receive after tax for HMRC and deductions from universal credit (as earnt income on the 8% part) are removed. You mentioned that some people are able to reclaim up to £200 from HMRC if tax is taken. What is the criteria to claim back from HMRC? Do u think the tax will be deducted before redress is issued or will we have to declare it ourselves?
Thanks in advance for your time.
Sara (Debt Camel) says
I think we will have to wait and see. But any 8% isn’t earned income for UC.
Danny carmody says
hi lolly, just wait as we will all get a email statement showing what % we will get, and what has been taken off ( tax) and them the amont that will be paid in to your bank a/c you would have been asked for your bank details in feb/march this year 2021, we all now have to wait for the statement email in march 2022 hope this is of help to you
Richard Smith says
Hi, so I have lost my original claims copy, it has vanished from my emails!? I called them 2 weeks ago and still no copy!
I have emailed today this! :
hi there I called 14 days ago requesting a copy of my claims assessment as I have lost the original email I was sent. I was told this may take up to 14 days and to await for email. 14 days have now passed and I have had no response.
Please could you chase this up for me thanks…..
They sent me an email back saying:
Thank you for contacting CashEuroNet UK, LLC
We have received your request for a copy of your claim assessment, this was indeed been escalated. We apologise for the delay. While I’m unable to provide a time frame for this to be received, I can assure you that we will get this out to you as soon as it is available…….
How can my claim be now escalated again? This is a complete joke as they had originally sent me my claims assessment breakdown!?
Paul says
I’m in exactly the same boat!
Robert Liddell says
Same situation emailed twice and phoned weeks ago nothing yet so will be watching to see what they do!
Danny carmody says
hi all. i did what all of you did called and emailed, 3 weeks later, l did get what i asked for, but it was sent to my junk mail folder, so check all your files, l was also told by phone that we all will get a brake down statement, when the % is worked out in march 2022, not before, so we will have to wait till march, i would ask you all to recheck your bank details mine was wrong by one number, now sorted, happy new year,
Calum says
Glad you got somewhere bud! Always worth chasing until they send it to you let’s all hope for an early March payout 🙂
Robert James says
Hopefully way before March, there should be no reason why we are not paid asap , as soon as ‘Tax’ is verified.
Just need the HMRC to get back to work, lol.
Carl S says
Contacted them on December 10th asking for the value of my claim, said I would have it in 2 weeks, still waiting multiple emails to chase and calls and just keep getting told it has been escalated
Nicola says
Hello,
I received an email saying my accepted redress amount is £12,293
Further down the email is a breakdown of the loans and the last line has the following:
Start Date: 30/01/13
Loan Amount: £800
Paid Interest and Fees: £700.07
Accepted/Rejected: Accepted
Loan sold to debt purchaser: Yes
Because it is so long ago, I can’t remember if I paid the £700, or not. After reading this article, I have searched my emails for anything from Lantern, and found something from 2019 that I would have dismissed as junk as I’ve never heard of them and not associated to Quick Quid
It says my outstanding balance is 1053.80, so my question is will this be deducted from my payout? Or written off as it says accepted? If neither, can I contest it based on the loan being proven as unaffordable?
Sorry if this doesn’t make sense or has been asked before, I’m just very confused!
Sara (Debt Camel) says
The £700 paid is from their records so yo7 can assume you did pay that…
It says my outstanding balance is 1053.80, so my question is will this be deducted from my payout?
Possibly but probably not – sorry the administrators are being very unhelpful about this. It may be different in different situation…. You have to ask the administrators what is happening in your case.
accepted/rejected – this may just mean that your affordability complaint about this loan was upheld.
This debt is very old. It may be statute barred. Which may be why Lantern (who used to be known as MMF) haven’t contacted you since 2019. One option for you is to do nothing about Lantern and see if they ever contact you again… if they do, produce this email (KEEP IT SAFE you will not be able to get another copy of it in a years time as the administration will have been closed down) and say the loan was decided to be unaffordable so you should only have to pay what you originally borrowed which is £800 lessth3 £700 already paid. Come back and ask for more help if this happens…
Nicola says
Thank you so much for your help
Good luck to everyone with their claims, fingers crossed they pay out more rather than less, and sooner rather than later :)