Debt Camel

Answers to questions about debts and credit ratings - in plain English!

ICL / Money Shop Scheme ends

A first payment of 4.31p in the £ was paid in May/June 2021.

A second, much smaller payment of 0.65p in the £ is being paid on 14 or 18 January 2022.

If you do not receive this second payment, see below for what to do.

a second small payment from the ICL/Money Shop scheme

 

Background to the Scheme

This “Scheme of Arrangement” covers borrowers from the ICL brand names, Money Shop, Payday UK and Payday Express, who were given unaffordable loans.

ICL had two million customers, with three big payday lending brands:

  • The Money Shop was once Britain’s largest payday lender on the high street.  The Money Shop stopped making payday loans in August last year.
  • Payday UK and Payday Express were two large online lenders. These both stopped making new loans in October 2017.

In summer 2018, the number of affordability complaints about payday loans increased significantly. Paying refunds on these complaints forced Wonga and Wageday Advance to go under.

In the last half of 2018, ICL received 45,000 complaints. So ICL wqs facing escalating costs and it was closing shops. Now the business is being closed completely because of the cost of these complaints.

A Scheme of Arrangement is a legal device which limits a company’s liability to its creditors. See What is a Scheme? for more details. ICL is using this to limit the amount it has to pay out in refunds on unaffordable lending.

The Scheme was approved by creditors in September and by the Court on 8 October 2019.

4.3% paid in May & June 2021

A claims page was published and all Claims had to be in by April 9 2020.

The Money Shop home page said:

  • We have calculated the final dividend amount and you will be receiving 4.31p per £1.
  • Where you provided us your bank details we will commence making payments from 24 May 2021.

These payments were made by BACS. People will be paid in batches, once or twice each week through to the end of June:

  • We are unable to let you know the exact date of your payment.
  • You will receive an email before we make your payment with your calculation and cash payment amount.
  • If you did not provide us with bank account details, we have sent you a cheque.

The following details come from the March 2021 Scheme report:

  • 182,566 Claims were received;
  • the uphold rate was about 85%;
  • the total compensation people should have got was c. £340 million – now people will only get a tiny amount of that back;
  • it is now too late to submit a Claim.

No tax is deducted from the amount paid so there is nothing to reclaim.

Second, smaller payment to be paid in January 2022

After the first payment ICL was still receiving some money eg from a VAT recovery claim. This is being distributed to customers who had complaints upheld in the Scheme.

This will be 0.65p in the £. That is 0.0065% of the total redress that was calculated in your case.

This second payment will be much smaller than the first. If you got £100 on May 2021, you will get about £15 extra now in January 2022.

Customers were told by email about this on 12 January. The payments will be made on the 14 and 18 of January – your email says which date you should be paid.

Only bank transfers are being made – cheques will not be sent for this.

This second payment will be the final distribution. ICL will be liquidated – the company will no longer exist.

Was your ICL debt sold to PRAC/BW Legal?

Where you still owe ICL a balance on the last loan, this has been “set off” against your refund.

An example:

  • you should have had a refund of £2500 and you still owed £1000
  • then your balance is cleared, leaving you now being owed a refund of £1500
  • you then get 4.3% of the £1500

If your last loan was sold to a debt collector, in most cases ICL has arranged for you to still have this set off.

The exception is if your loan was sold to PRAC/BW Legal. Here you have been left owing the debt to PRAC/BW Legal and were only paid 4.3% on the redress ICL calculated.

PRAC/BW Legal is offering to reduce some customers’ balances, but see No set off in a Scheme/Administration when debt had been sold? for how you can complain and ask them to write off your whole balance.

5% in all – that is a very poor outcome for customers

When the Scheme was proposed in August 2019, it was suggested people might get back nearly 80p in the pound.

My first thought when I saw the 80p in the £ estimate was “and pigs might fly“… see Will the Money Shop really pay 80% of your payday loan refund?

And that has turned out to be spot on…

In September it admitted that:

  • it has decided to include all loans over 6 years which may reduce this to c. 44p.
  • it has decided to simplify the assessment in favour of the customers, which may further reduce this to 27p.
  • if twice as many people apply for a refund, this may go down to 14p.

By February 2020 in the previous quarterly report, the scheme administrators were warning this could be less than 10p.

So about 5% (4.3p + 0.65p)  is a dismal outcome for customers.

Why won’t the FSCS help these customers?

The Financial Services Compensation Scheme (FSCS) covered people making PPI claims if their firm had gone bust.

But the FSCS doesn’t cover payday loans. This was a very poor decision by the FCA.

Customers of the Money Shop, Payday UK and Payday Express have been let down badly by the UK regulators. The lenders were allowed to carry on giving loans that breached the affordability rules for years. And now there is no backup compensation scheme for when a lender goes under.

Updated January 2022

News about the Provident Scheme

refunds from overdraft charges

Can you get an overdraft refund?

Refunds from large loans and car finance

Comments

  1. Chris B says

    Still heard nothing – BUT, having followed the comments on here I contacted Lending Stream on Thursday of last week – today I got a redress of £1200 that I wasn’t expecting and didn’t know I was owed.

    I cannot thank Sara enough, sites like these help us to understand and know our rights in a very confusing world of finance and debt! Money is a hard beast to tame if you’re not very good at it. Fingers crossed all get their ‘refunds’ soon!

    • Scott says

      Hi,

      I’ve just had my email through now so might be worth checking you inbox etc. They may have had issues sending too as the main internet servers dropped this morning taking majority or large business offline including Amazon and the government.

    • Daz says

      Well after reading your comment I have also submitted a claim to lending stream so fingers crossed let’s see what they come back with.

      Oh and I received my email from the money shop today to be paid in next 7 days just shy of £350 not as much as I was expecting but a little bonus none the less. Hope you all get yours soon as well.

      • Daz says

        Hi, I just went to their contact us page and submitted a complaint using Sara’s template on the payday loans area on this website. Just waiting to hear back from them now.

  2. denise says

    Hi thanks for advice on here put complaint in to lending stream on 29th may email this morning offering 850 pounds accepted in bank within an hour after saying 3 to 5 days thanks sarah.

    • Jenny says

      That’s fab I too accepted an offer from lending stream this morning but it stated up to 28days for payment fingers crossed 🤞 it’s sooner 😃

      • Sean says

        I put mine in on the 26th too and got a reply on the 3rd June saying they will look into my complaint and to allow 53 days for them to do so, am hoping for a positive outcome with them, seems theyre getting alot of complaints currently!

      • Louise says

        I put mine in too 26th May hopefully they will be as quick as these others..🙂

    • Cathy says

      Hi Denise, I also put a claim in to lending stream last week and this morning I received an email offering me £1220 for 13 consecutive loans. The money appeared in my bank within 2 minutes!! Just waiting for the £185 from money shop now which is due this week…..happy days and thanks for the advice 😊

      Just wondering if its worth contacting 118 now regarding a loan last year which i managed to pay off early 🤔

  3. Liz says

    I still have no email. I presume l will get one as l had put a claim in and it was showing okay. I am normally the last to hear anything!!

    • Helen says

      Still no email or anything for me :( .
      No correspondence since them saying the portal is shut.
      Really hoping to hear soon :(

      • Sara (Debt Camel) says

        if people haven’t had the email, they just need to wait – there is still three weeks left in June so there is plenty of time for you to be paid, no need to panic. And no point in phoning up as they won’t say which batch you are in.

    • Anthony says

      Hi all I still haven’t had any emails off money shop yet say anything after they told me my redness is£5830 don’t know what to do next

      • Sara (Debt Camel) says

        Just wait… it’s frustrating but there is nothing you can do to speed this up

  4. Maria says

    Has anyone had any joy with Mr Lender? I had loans over 6 years ago in 2012 and they were constantly rolling. I’ve emailed them and they said they have removed my data due to the fact they’re old. Do I now have to go to the FOS? How do I find out all the dates and details of the loans? Shall I just give up if I don’t have this info?

      • Maria says

        Only a few emails when I rolled over.
        So I have a rough idea of the months
        I tried to log in and there was an account for me but no details of past loans!
        They said they have deleted all the info due to the length of time

        • Sara (Debt Camel) says

          Then you may be able to construct a list of the loans from the emails that you have? It may be missing some, but see how it goes. I don’t suppose you have your banks statements from then?

  5. Lee says

    Can I ask, for those who contacted Lending Stream, I had to log in to my account with them to submit the complaint – did anyone else have to do this and if so did they respond to your email or leave a message on your account ?

    • Stephanie says

      Hi Lee, I logged onto lending stream to submit my affordability complaint on the 26th may using a template provided by Sara . They responded by email saying they will look into it within 8 weeks. Today 13 days later I have received email they upheld 38 of my 44 loans and offered me £4000 which I quickly accepted said 3-5working days to go into bank. Loads of wins against lending stream hope this helps x

  7. Ronnie says

    Just wanted to say a massive thank you to Sara and others on this thread. I am still awaiting my ICL email and redress, not that it’s much. But thanks to the advice I also used the ‘Contact Us’ on Lending Streams site. I submitted it on the 25th May, received an acknowledgment email the same day. This morning I was given an offer of just under £900, which I happily accepted and the money was in my account an hour later, although the email did advise it could be 3-5 working days. All completed in 14 days without having to go back and forward in a string of emails. I had 12 loans in a year timeframe and they upheld 6-12. I’m grateful I got anything but even more so that it was stress free. So thank you.

    • Vicki says

      No email form money shop but complained to lending stream after following this post.
      Redress of £1200. Had £600+ still owed. Got the
      Email today. Accepted and money went straight in within minutes. Thank you Sara

    • Ally says

      Me too nothing from money shop yet but sent a email last week to lending stream got a email response this morning offering me 417.00 accepted and money was in my add out 20 mins later. Thank you for posting contact emails to the lenders almost forgot I used lending stream years ago

    • Gayna says

      I got offered 110.65 from lending stream today and it was in my account almost instantly after accepting. Husbands waiting on hearing back from his claim so fingers crossed.

    • Brig says

      I put in a complaint to lending stream on the 26th they sent me a document with all my loan details etc in last week. Fingers crossed I hear back from them regarding the complaint soon 😊

    • Emily says

      Oh that’s great! I only had 3 loans with them so not sure I will receive anything.

  8. Lee says

    Is there any point trying to claim on payday loans taken out in 2013 or are they too old to be considered for unaffordability redress claims?

  9. Melissa says

    I finally got my redress calculation yesterday and will receive approx £150 within 7 days. Have to admit I was starting to worry that I’d be forgotten about, but just want to reassure anyone still waiting! It’s coming!

    Thanks to everyone who has been contributing in these threads, it’s nice to know we aren’t alone in these situations.

    I’m pretty much at the end of all my claims now. After spending my entire adult life in high interest debt, I can honestly say I’ve turned things around in recent years – partly due to the downfall of these companies.

    Money problems are hard to talk about so this site was a god send for me. Thanks Sara for all you do xxx

  10. Sophie says

    Hello, no email for me yet.
    Just reading through these comments and realised I had a lot of loans through Quickquid but obviously deadline has passed. Is there anything I can do? Or Iv missed the boat?
    Many thanks

      • Sophie says

        Thanks, I also emailed cash converters as had many loans with them but they said they have deleted record from over 6 years ago so unless I can provide loan numbers and bank statements they can’t help me. Is this true??
        Thanks so much for your help

        • Sean says

          They said this to me too, i was disappointed, dont see why bank statements would help when they used to give it you in cash

          • Sara (Debt Camel) says

            because the cheques repaying them would show on your bank statements.

  11. Carol says

    Hi Sara
    Can I ask about Morses doorstep lender on here? I submitted a unaffordabilty lending complaint on their website after reading your advice. Yesterday I received a letter saying they cannot locate any account for me even though I supplied full address history and reference numbers. They said in the letter they consider my complaint closed. Is this their ‘get out of jail free’ card and by saying they cannot locate my account they don’t have to do anything further? The last correspondence from them is from 2012. Have I left it too late? Your advice would be appreciated. No email from Money Shop for me yet either by the way although I am disputing a couple of loans they say I owe.

  12. Linda Laing says

    Hi Sara just a quick question when I got my redress they said I still owed £395 from 2019 which I don’t all my loans were paid off years ago I’ve emailed them but no response is there anything else I can do thankyou linda

    • Susan says

      I still haven’t heard anything my redress is £402. Not going to get much back but great fully if Sara can help

    • Sara (Debt Camel) says

      if people haven’t had the email, they just need to wait – there is still three weeks left in June so there is planty of time for you to be paid, no need to panic.

  13. Elaine says

    Has anyone had a upheld claim from Likely Loans as I have only 2 more months to pay and that’s me cleared. Just wondered if its worth claiming as I know how awkward they are. thanks

    • Sara (Debt Camel) says

      They aren’t the easiest but it’s still worth claiming and then sending the complaint to the Financial Ombudsman if LL reject it. This can take some time but just kick it off now and sit back and let it go through. You know if the repayments to this loan have caused you difficulty so you have ended up having to borrow elsewhere.

  14. Gayna says

    Yay just got my email so £133.82 within next 7 days. Thank god that’s over with.

    • LR says

      Just had my email a couple of minutes ago at 12.43. Redress is 8479.60 and actual cash is £ 365.47. Hopefully the cash will be in on Friday but at least I know it’s on the way and draws this sorry saga (and chapter of my life) to an end.

    • Vince J says

      I received my email not too long ago. From the £2500.23 redress I will receive £107.76. I will be glad to see my credit file updated also. Finally. I can put this huge mistake behind me. Lesson learned.

      I have to give a special big thank you to Sara for this website. All the guidance given. I’m in awe of your patience with all of us! Thank you!

    • Fiona says

      Finally received my email just now . Good luck to all of you that are still waiting !! Potential redress was 9794 and I’m getting 422 …

    • Paul says

      Just had the email waited long enough for that alone £842 redress instead of 19k good luck folks looks like there getting there act together. Wish you all the best.

  15. Mathew says

    I’m so confused I thought we would get it back on our redress amount – mine was 7000 with a potential redress of 700 – so assumed it would be the 4.3 to the 7000 not the 700! Disappointed- getting £30.

      • Mathew says

        Hi Sara, on the portal it said redress 7000 – potential 700 (give or take a few pounds) on email I’ve now received im getting the money from the 700 so getting £32 paid…

  16. Fiona says

    Hi Sara ,
    With all what’s happening with these pay day loans
    I’m just wondering that if your in a debt management plan like my self . Can I still make a claim or is there no point .
    Like for instance

    Lending stream , safety net

    Obviously I know that if I was successful then it would come off the balance . But I’m wondering if you there’s any point
    :)

    • Sara (Debt Camel) says

      Yes! Clearing off debt in your DMP will mean the rest of your DMP gets repaid faster. If your refund is large, then you may also get some cash back. And also any negative marks will be removed from your credit record.

      As you can see from other comments, Lending Stream is replying very fast to complaints and many people are getting a refund they are very happy with.
      SafetyNet Credit can be one of the easiest lenders to win a complaint against as they could see your bank account so they should have realised you were in difficulty!#

      What other lenders do you have in your DMP?

      • Fiona says

        Oh really that’s great then!!
        I also have 247 money box
        My jar
        Fund ourselves ltd

        Do I have to tell my debt management plan before contacting the loan company’s or not

        I regret it all now but when your younger and in need of money it’s hard not to turn to these pay day loans .
        Now I have 2 little boys and need to be debt free faster .

        Thank you for helping and replying :)

      • Sam says

        Hi there. I made a complaint to lending stream as I took out a loan which in the end wasn’t affordable to me and ended up being sold. They are not upholding this however as I was unable to repay I feel this could well be disputed. How would you recommend I tackle this? Any advice is appreciated

  17. david says

    received e/mail Friday to say payment amount and will be credited within 7 days, checked my bank today and money to be credited tomorrow, Stay calm everyone after waiting so long your is on its way,

    • Jodie says

      Who do you bank with? I got my email Friday but my bank doesn’t show a pending payment.

  18. Delco says

    Just got my email this very second! Wool woop! £550 to be used to pay off an existing credit card! On my way out of debt! Thanks Sara!

    • Miss Caroline says

      Just got my email :)
      We can confirm that we will pay you 4.31p for every £1 of cash redress
      Applying this ratio, this is your calculation:
      Potential Redress Amount £ 21551.65
      Actual cash payment to you £ 928.88
      Hopefully lots of others have too!
      Thank you Sara for everything you do for us all x

    • Craig says

      Just had the following:
      Your Claim

      We explained previously that the Potential Redress figure would be the maximum amount payable. We have calculated the proportion of redress due by sharing the fixed amount of money in our Redress Fund equally across all customers whose claims we upheld under the Scheme.

      We can confirm that we will pay you 4.31p for every £1 of cash redress

      Applying this ratio, this is your calculation:

      Potential Redress Amount £ 7231.73

      Actual cash payment to you £ 311.69

      Next Steps:

      Any payment due, will be paid to the latest bank account we have on record, which you entered in the Customer Claims Portal. We expect that this will be within the next 7 days.

  19. Dan says

    Hi, how would I go about submitting a complaint to lending stream and safetynet credit please? Is there a template I could use and what info would I need to provide? Thanks

      • James says

        Hi Sara,

        I have contacted safety net, lending stream and Mr. lender, lending stream send me the info on the loans, do I need to do anything or just wait for them to respond with a final decision?

        Thanks

          • Grant Black says

            Hi Sara,

            Thanks for your help here, I have debts with safetynet etc. and have had debts with lending stream etc before.. is it simply a case of emailing them the template and they reply with an offer?

          • Sara (Debt Camel) says

            well it’s good if they make you an acceptable offer – but they may make you a poor offer. Safetynet Credit in particular can often be persuaded to imporve their initial offer… and if you get rejected or decide the offer is poor, then send the complaint to the Finacial Ombudsman.

            The whole process is explained on the page with the template: https://debtcamel.co.uk/payday-loan-refunds/. The comments below are the best place for questions now or when you get an offer you aren’t sure about because you are most likely to get an answer from someone who has been in a similar situation.

  20. Rizzy says

    Still no email from icl. Frustrating to say the least but glad some people are getting them so Im hopeful mine will turn up.

    • B says

      Am I the only one who hasn’t received an email from ICL?
      Sara I just discovered that my mother had payday loans with payday express. Looks like they made two further loans to her very shortly after she had defaulted on previous loans. Hard to tell but I think she was still in default when they made a new loan. To me this seems a clear case of unaffordable lending. However she was never contacted about the scheme and I didn’t know she had had the loans. Can we make a claim against the scheme administrators for failing to notify her of the scheme when she was a obvious claimant.

      • Sara (Debt Camel) says

        They may well have emailed her but it went into her junk/spam folder. Or she may have thought it looked like a scam and deleted it.

    • Ann says

      I still haven’t received any email, according to a previous post they don’t send them out on a,Wednesday so will be at least a week before we receive any payment

      • Sara (Debt Camel) says

        previous post was wrong – there are no specific days they do or do not send out emails on or payments on.

  21. Kelly says

    Received my email with payment to be made within 7 days however, the bank details I gave nearly a year ago when I made the claim have changed. Tried calling but can’t get through. Any advice?

    • Sara (Debt Camel) says

      email them.
      But if you used the bank switching service the payment will probably be routed through to your new account.

    • claire evans says

      I thought I had the same problem so emailed them Friday, they responded yesterday They said if the payment is returned they will contact me to obtain new details. Fortunately I found an email to them last confirming the correct bank account. Hoping my payment goes in tonight

  22. Nicola says

    I have received my email this afternoon which is pretty much nothing.

    It says payment with in 7 days.

    Potential Redress Amount £ 4880.83
    &nbsp &nbsp
    Actual cash payment to you £ 210.36

    I know I must be stupid but can anyone tell me what &nbsp means?

    Thanks x

  23. Tracy says

    Just received my email, payment will be issued within 7 days. Redress is as per what I had calculated.
    Thanks for all your time and effort on this page Sarah.

  24. Matthew says

    Mine went into my junk folder when they said it was closed haven’t heard nothing yet just checking emails everyday

  25. Ken says

    I had my email last Thursday at 11.10 am nothing in the bank carnt understand that other lenders pay there customers there redress either same day or the next why carnt icl think the directors should be ban from tuning any company for at least 10 years

    • Sara (Debt Camel) says

      Because faster payments cost more. Wonga started paying people by faster payments and rapidly switched to BACS because of the high error rate.

  26. Linda says

    Yes redress was £2.931.36 outstanding debt 325 redress after debt 2606.36 actual cash being paid is 112.33

  27. Sharon says

    Got my email yesterday confirming amount and be in bank within 7 days.
    Finally 🤣

  28. Gary i says

    Potential Redress Amount £ 1854.78

    Outstanding debt at 9th October 2019 £ 1137.50

    Redress left after balance cleared £ 717.28

    Actual cash payment to you £ 30.91

    • Jay says

      just had my email,
      Potential Redress Amount £ 6660.30
      &nbsp &nbsp
      Outstanding debt at 9th October 2019 £ 380.00
      &nbsp &nbsp
      Redress left after balance cleared £ 6280.30
      Actual cash payment to you £ 270.68

      the outstanding loan i know nothing about and queeried it with them, it was impossible for me to have taken out this loan in 2010 as they say it was, even the first repayment that they took from somewhere didnt come out of my account. But cant be bothered to fight it for the piddling amount 4.31% of £380

  29. JB says

    Hi Sarah,
    Do you know if I can reclaim 20% tax of money shop claim as I don’t pay tax as I earn less then £12750?
    On my claim it says that it deducted £635 of 8% .
    Thank you

    • Sara (Debt Camel) says

      No. The calculation you were shown was a notional calculation. That amount of tax has not been paid. In fact no tax has been paid on the 4.3% amount you are getting so there is nothing to reclaim.

    • Ken says

      Well people that have received emails today u probably won’t get ur payments till next week has others have said it’s been in there accounts in 3 days been 4 days for me so far

  32. Gary ingram says

    Does debt now get removfrom credit file as its been paid ,see below

    Potential Redress Amount £ 1854.78

    Outstanding debt at 9th October 2019 £ 1137.50

    Redress left after balance cleared £ 717.28

    Actual cash payment to you £ 30.91

    • Sara (Debt Camel) says

      All loans that were upheld should be deleted from your credit record.

  33. Victory says

    Well received my email today, so glad didn’t hold my breath 😁

    Further to our confirmation of your upheld claim in the Instant Cash Loans Scheme of Arrangement, we can now provide you with your final payment value.

    Your Claim

    We explained previously that the Potential Redress figure would be the maximum amount payable. We have calculated the proportion of redress due by sharing the fixed amount of money in our Redress Fund equally across all customers whose claims we upheld under the Scheme.

    We are now able to confirm that we will be using your redress to reduce your outstanding debt to Instant Cash Loans. This is important to you because your outstanding debt will be reduced by the full amount of your redress, whereas a cash payment would only be for a proportion of that amount.

    We can confirm that we will pay you 4.31p for every £1 of cash redress

    Applying this ratio, this is your calculation:

    Potential Redress Amount £ 4801.66

    Outstanding debt at 9th October 2019 £ 761.01

    Redress left after balance cleared £ 4040.65

    Actual cash payment to you £ 174.15

    Next Steps:

    Any payment due, will be paid to the latest bank account we have on record, which you entered in the Customer Claims Portal. We expect that this will be within the next 7 days.

  34. AL says

    Had this comms off the goons @12.43pm today (as below). Redress of £953 equates to payment of £41? What a joke! (dont mean to sound ungrateful but just doesnt seem justified),

    Further to our confirmation of your upheld claim in the Instant Cash Loans Scheme of Arrangement, we can now provide you with your final payment value.

    Your Claim
    We explained previously that the Potential Redress figure would be the maximum amount payable. We have calculated the proportion of redress due by sharing the fixed amount of money in our Redress Fund equally across all customers whose claims we upheld under the Scheme.

    We can confirm that we will pay you 4.31p for every £1 of cash redress

    Applying this ratio, this is your calculation:

    Potential Redress Amount £ 953.02

    Actual cash payment to you £ 41.08

    Next Steps:

    Any payment due, will be paid to the latest bank account we have on record, which you entered in the Customer Claims Portal. We expect that this will be within the next 7 days.

    • Ab says

      I had this as well today

      We can confirm that we will pay you 4.31p for every £1 of cash redress

      Applying this ratio, this is your calculation:

      Potential Redress Amount £ 771.40

      Outstanding debt at 9th October 2019 £ 180.00

      Redress left after balance cleared £ 591.40

      Actual cash payment to you £ 25.49

      Feel very frustrated that they can just disregard the redress left after balance cleared of £591.40 and offer £25. I know it’s better than nothing, but think it’s extremely unfair

  35. Sam says

    Finally got my email today, didn’t have a clue what my final figure would be as I had a pre-scheme and potential redress figure but they’ve used the potential one.

    Potential Redress Amount £ 2233.01
    Actual cash payment to you £ 96.24

    It was slightly more than my calculation going from the pre-scheme figure so for that I’m happy.

    Has anyone had any luck with the PRAC/BW Legal situation? I have emailed them, but nothing back yet and I’m not sure what would happen now Money Shop have emailed my final payout?

    • Maria says

      I emailed them as I have a outstanding balance of £545. They emailed me back to continue paying them the £10 I am and asked for a list of things to send them
      All fairly simple stuff but amongst that they want Proof that particular loan was missold – which I did from the comms I’ve had from ICL
      It’s been a week and still waiting. I doubt they’ll refund what I’ve paid but hoping they’ll set the remaining balance aside so I’m not penalised twice!

  36. Stephen says

    No email as of yet from ICL. Are Trusted Quid still operating? I am unable to locate an email address for them.

    • Sara (Debt Camel) says

      they went into administration a couple of years ago and have now been liquidated.

  37. Howard says

    Why are many reporting emails yet I haven’t heard a thing since 8th May and 3 weeks up tomorrow. What recourse do those have (if) who don’t receive payment end of this month as promised 2 years now?

    • Sara (Debt Camel) says

      Many are getting emails because ICL is working through everyone in batches. There is no reason to expect you will not be paid.

  38. saidat says

    Please adise me, i got am email saying my redress is upheld for £1,112 however they also wrote my cash payment will be £48 .please what does this mean??

  39. Eddie says

    Eddie says
    Anybody had loans with albemarle bond and is there an email address for a complaint.

    • Cece says

      I was thinking about them yesterday. For about 3 years I would just write them another cheque to keep them rolling on. Would be interesting to know if there’s a way to claim.

    • Jolo says

      I tried them a couple of yrs ago got zero response so went to ombudsman. They had gone out of business about a yr before so there was nothing they could do

  40. claire says

    Got my email Thursday, money has just hit my account (always shows the night before with Santander) check your accounts in the morning everyone. Whoop whoop

  41. Linda says

    So I received my email on Friday lunchtime and the funds are now in my account and cleared! Hang in there peeps, it will come and the payments are getting quicker after the redress email is received, less than 3 working days, I hope you’ll all be as lucky and finally get some closure!

    • Kate says

      Yep I hope so too! I will just be pleased when I get the email … I know there’s still a couple of weeks to go but didn’t want to be one of the last ..just gets frustrating when you read so many getting the email and you frantically look yourself but to no avail 😌

    • Lynne says

      Yeah those of us who got emails last Tuesday were paid by Friday. There really is no reason what it should take longer than 3 days for bacs payments to appear.

    • Mark Cannon says

      Really who do you Bank with that’s mega fast I got my email Friday and I’ve not got anything yet !!

      • Sara (Debt Camel) says

        Getting an email does not mean that ICL is about to make a payment immediately. The email says 7 days…

  42. Shammi Akthar says

    Please adise me, i got am email saying my redress is upheld for £9920 however please what does this mean??

  43. Iain123 says

    They emailed last Friday with numbers. Money in bank today. All over.

    Did they pay twice? I was one of the lucky ones who got paid out 100% two years ago. I think they might have paid out again on the same loans.

    • Sara (Debt Camel) says

      If you look at the calculation you were sent, it probably deducted the previous redress you were given from the current one. So if more loans have been upheld this time, you have now been paid at 4.31% fort he extra ones.

  44. Suzzyjen says

    My money just cleared and I got my email on friday (Santander bank).
    Funny that ,saw an email saying funds in so I thought I would check my account.Happy days.Good luck everyone ,money on it’s way. Thanks to all who shared and thanks Sara🥰

  45. Al says

    Hi All
    I know it’s hard to wait!
    I had me email today (just before 1pm)to say the redress was 6.6k. They took some 1.3k off for outstanding loans. (I paid everything and recently challenged Yet they have not acknowledged my complaint)
    After the deduction they said my redress was 5.4K and I’ll get back £230 in the next 7 days. Approx
    I’ll let you know when it goes in xxx
    I’ve put in to lending stream and likelyloans on26/05. I’ve received acknowledgment of the complaints and told I’ll hear within 56 days.
    I’ll let you know when the M/shop payments clearsnot sure it will coz it may go to an old bank account)
    I’ll also post what lendingStream and Likelyloans says.
    Thanks Sara ,,, good vibes fellows

  46. Dave Smith says

    Recieved the e-mail on Friday and that’s the cash just went into the bank early hours of Wednesday morning.

    Glad to get it all over with.

  47. Martin says

    Received email last Thursday and redress credited to bank this morning (Wednesday). Now off to pay a few bills. Big shout out to Sara for the support and advice offered on this site. Good luck everyone😊

  48. John says

    I got my email.last Thursday and the money has cleared in my account today. Its £304 from a potential 7k but its better than nothing

  50. Marcia Samuels says

    i recived 2 emails that payment would make out to me in may then a next email saying the same thing but this time in 7 days times 7 days also passby and still nothing pay into my account.

  51. Hayley says

    Hi,

    I received my email last Thursday and have funds paid into my account this morning.

  52. ML says

    Dear all, this website is amazing so in 1st place I would like to thanks to all contributors specially to Sara (Debt Camel), you make my life and many people from here much better. I wish all and you the best..

    So I got my e-mail yesterday with the following statement.

    Potential Redress Amount £ 6902.19
    Outstanding debt at 9th October 2019 £ 795.00
    Redress left after balance cleared £ 6107.19
    Actual cash payment to you £ 263.22

    So they BACS payment will be made not today, not tomorrow but next 7 days :)

    Finally message to big sharks from TheMoneyShop etc if they reading all comments here and laugh.
    I hope you have very good time somewhere on remote Caribbean Island. You have made so many people life miserable, but remember Karma returns.

    That’s all from me bye :)

    • Angela says

      Hi Sara

      I still have not received any email regarding my payment, Im getting a bit concerned they have forgotten me

      • Jenny says

        I haven’t received it either, but many have so payments are outgoing so that’s reassuring, I accepted an offer from Lending stream yesterday and the money just arrived in my account 😃

      • Jo says

        Me too!! I’m hoping it is because my surname starts with an S, I.e they are issuing in alphabetical order?

        • Sara (Debt Camel) says

          it is NOT being done in alphabetical order.
          There are three weeks until the end of the month – ICL is working their way through the batches. There is reason to worry at this point.

      • tracy evans says

        i know how you feel angela ,I still have not got an email either….. I think be patient , Think we been patient long enough now….. I am ringing them now . IM not being fobbed off anymore. We be july and they will still be saying same thing.

      • Jo says

        Thank you, Kate. It helps to hear that, and thank you, Sarah for your reply and tireless advice x

    • Lesley says

      I haven’t heard thing either..
      Bad how there’s no communication 😡
      Say we haven’t heard by end June, what do we do about it

  55. Denise says

    Hello there,

    I hope that this email finds everyone well!
    I spoke to a lady the other day about the payments and emails etc. I was told that there are going to be emails sent out four times a week, Monday, Tuesday, Thursday and Friday.
    I have had my first of two expected emails/payments and hope to receive the other fairly soon.
    I hope that this message explains why you mat not hear from them today.
    Regards

    Denise

  56. Rebecca C says

    Hi Sara I have just gone back through my emails and noticed I had another loan from PayDay UK in 2014, is it worth me sending a template letter to them?

    Thanks :)

  57. Kim says

    Got email on Monday saying how much was owed (little over 9k) how much was getting (little under 400) but funds have not cleared as yet, email said could take 7 days so won’t worry until next week. Mum also waiting to get her email, so must still be working their way through it.

  58. Cheryl says

    Hi all,

    If it gives anyone hope I’ve had a payment today from ICL and prior to this hitting my account I had zero communication from them since last July. It was as expected. Seems their communication remains abysmal for the most part.

    Sara, thank you again for this site.

    • Sheila says

      Hi Cheryl,

      Thank you for taking the time to update your situation. Like you, I have heard nothing, since July, when I responded to their email and checked on the portal that all my information was up to date and correct. Had received no notification of redress amount…no “portal closing” email. Nada!

      1 June emailed and just received standard automated response.

      Though I said I would be patient, but had secretly given up hope ‐ your email has prompted me to once again just wait until the end of this month.

      Also, thank you, once again, Sarah. Changing lives.

      S

  59. Dean says

    Hi everyone, I received my email last Thursday and got my payment today (£181 when it should have been £4209), and I am still glad this one is over and done with.
    Good luck everyone else still waiting and a massive thank you Sara for all you do.

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