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Getting out of debt

Practical articles about the different debt options, which might work for you and different ways of dealing with creditors

The FCA’s Consumer Duty – a new overarching principle

the Consumer Duty - an overarching principle

On 31 July, the FCA's new Consumer Duty came into force, bringing in higher standards of consumer protection. You may not have heard of it, but financial services firms have been working for a couple of years to be ready for this. Delivering good outcomes for retail customers is the new 12th principle in the FCA's handbook and is described as the overarching principle. That sounds very … [Read more...]

July 31, 2023 Author: Sara Williams Tagged With: consumer duty, General news & policy

Big hikes in Paypal interest rate & minimum payments

Paypal's interest rate increases Readers have reported getting an email from Paypal in June or July saying their interest rate will be going up a lot. In the email, Paypal warns: You will pay more each month and take longer to repay any outstanding balance on your account. Not good! A poll I ran on Instagram suggested more than half the Paypal accounts in the UK may be seeing an interest … [Read more...]

July 22, 2023 Author: Sara Williams Tagged With: credit cards, General news & policy

Making a claim to the Morses Scheme [old article]

UPDATE - Morses Club went into administration on 17 November 2023. This scheme has now been terminated. See Morses Club goes under – in administration – Scheme fails for details and what customers should do. Morses sent out a batch of decisions on 6 July 2023. Many people have found these confusing - see the comments below this article. At one point the email says in a grey box: "Morses … [Read more...]

July 7, 2023 Author: Sara Williams Tagged With: morses, Schemes of Arrangement

Are you still paying fees on an old Gregory Pennington DMP?

For many years Gregory Pennington (GP), part of the Financial Wellness Group (FWG), has charged its clients monthly fees for running Debt Management Plans (DMPs) But MaPS awarded Gregory Pennington a contract that began on 1 February 2023. And it can't charge fees for DMPs under this contract. StepChange, Payplan and CAP have always provided "fee-free" DMPs, where all a client's payments go … [Read more...]

June 13, 2023 Author: Sara Williams Tagged With: consumer duty, DMP, General news & policy

IVA mis-selling must stop – FCA finally acts to ban debt packagers

Hercules clearing out the Augean stables

Many people have been mis-sold IVAs when they had a better (cheaper, quicker, less risky) debt option available. These other options were ignored or not properly described by some firms that should have given proper debt advice. IVAs are the only debt solution in England, Wales and Northern Ireland that generates large fees for the firms setting them up. These fees can distort debt advice given … [Read more...]

June 2, 2023 Author: Sara Williams Tagged With: For debt advisers, Insolvency news & policy, IVA

How to repair your credit record after bankruptcy

credit record after bankruptcy - it needs tidying up

  Bankruptcy badly affects your credit record for six years. This article looks at what should show on your credit record after you are discharged from bankruptcy. For almost everyone, discharge happens after a year. But if lenders don't record bankruptcy and your discharge correctly, they will continue to damage your credit record for longer than they should. Even if you … [Read more...]

June 2, 2023 Author: Sara Williams Tagged With: Bankruptcy, Credit ratings

How equity release works in an IVA

Are you in the last year of an IVA and have a house with equity? You may have to try to remortgage your house or get a secured loan to pay some of the equity into your IVA. This is called "equity release" This article looks at the questions people have about how equity release works in an IVA. If you are thinking about an IVA, you need to know about this before signing up. In 2023, most … [Read more...]

May 30, 2023 Author: Sara Williams Tagged With: IVA

Affordability complaints for two credit cards from a lender

My article on credit card affordability explains when you should make a complaint and has a free template letter to use. Some people have two credit cards from the same lender. Or two catalogue accounts from the same lender. The most common lenders this affects are: Newday - brand names include Aqua, Marbles and Fluid; Capital One - some people have been given two Capital One cards. … [Read more...]

May 19, 2023 Author: Sara Williams Tagged With: credit cards

IVAs and secured loans – how to complain

IVAs - complain about a secured loan

The IVA protocol, which applies to most new IVAs, says that in the last year of your IVA, if you have a house with equity, you may have to release equity by either remortgaging or getting a secured loan. Some of the proposed secured loans mentioned by Debt Camel readers and on other debt advice forums have been at very high interest rates - 16%, 19% or even 22%. And have been for terms ranging … [Read more...]

May 6, 2023 Author: Sara Williams Tagged With: IVA

Has your debt with Hoist been sold to Lowell?

Hoist debts sold to Lowell

In September 2022, the debt collector Lowell bought Hoist's UK business, with over 2 million defaulted accounts. Most of these debts were loans, credit cards or overdrafts from lenders such as Barclays, Egg, HSBC, Newday and Santander. Lowell is moving over the Hoist accounts to its system. With so many accounts to be transferred, this is being done in batches. When yours is switched … [Read more...]

May 2, 2023 Author: Sara Williams Tagged With: debt collector, payment arrangement

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