Debt Camel

Answers to questions about debts and credit ratings - in plain English!

Wonga – administration ended, company dissolved

The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.

The company was finally dissolved in December 2020.

See Companies House records for details.

 

Background to the administration – rising complaint numbers

A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.

When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.

The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.

There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.

Details on the Administration

The Administrators have made various progress reports (available from Companies House)  and statements during 2018-20:

  • in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
  • progress report to end February 2019;
  • Witness Statement in April 2019;
  • progress report to end August 2019.

An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.

The Administrators assessed all claims using an automated tool. This took account of:

  • all loans, including those over 6 years old
  • how large a loan was compared to a customer’s income;
  • how often someone borrowed without significant gaps;
  • whether there were indications of hardship such as missed payments;
  • if there is a balance outstanding for the right of set-off.

Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.

In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.

In September, the Administrators sent an update on progress up to end August 2019. Key points include:

  • at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
  • the total value of these claims is c £460million – an average of c £1,200 a claim.
  • £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
  • The remaining loan book will not be sold to a debt collector.

At this point the Administrators were saying that payments would be made by 30 January 2020.

29 January 2020 – administrators announce 4.3p in the pound

On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.

The administrators have now given the final numbers:

  • they assessed 401,202 claims as being valid;
  • of these 358,129 are being paid 4.3% of their assessed compensation value;
  • the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.

What happens next:

  • the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
  • the loans that are being refunded should be removed from your credit record in the next 6 weeks.

My comment – ripped off by Wonga and now let down by the regulators

The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.

But many people will have been hoping for more than 4.3% and are very upset.

It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked

And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.

This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.

The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.

Readers comments – Shock and disappointment

This a brief overview of the hundreds of comments below this article.

Some people are happy to be getting anything:

  • “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
  • “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
  • “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”

The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:

  • “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
  • “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
  • “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
  • “Owed £1499, getting £63…what an absolute joke!”
  • “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
  • “Gutted…. was hoping for at least the 10% speculated.”

This reader blamed not just Wonga but the regulators:

  • “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”

Some are just are delighted that Wonga has gone under:

  • “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
  • “Mines going to charity. Best thing to have happened is for them to have gone bust”
  • ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”

Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.

February 2020 – some clarifications from the administrators

The remaining loans

The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.

But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.

In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.

No deductions are being made for tax

The Administrators have said:

“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”

The simple version of this is:

  1. the administrators are not taking off any tax.
  2. there will, therefore, be no tax to have to reclaim.
  3. the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.

A small number of extra payments

A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan.  These extra amounts are also being paid out and you will get 4.3% of them too.

If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.

If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.

Bank account issues

I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:

These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.

I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:

Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.

A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:

 “I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”

February and March – payments started but with problems

I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.

Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:

  1. confusion over whether a claims company has been paid or they will be;
  2. Wongasaid payment was sent to a claims firm that hadn’t been used;
  3. Wonga said a cheque was sent to a house you no longer live it;
  4. Wonga said a payment has been made to your bank account but it hasn’t arrived ;
  5. Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.

On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:

The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.

On 19 March the Admistrator’s announced:

The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.

From here on progress was very slow, impeded by lockdown.

End August 2020 – administration ends – do you still have a problem?

Have you not been paid?

The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.

At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.

The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.

A problem with your credit record

If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.

This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.

If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.

More Debt Camel articles:

Refunds from large loans & car finance

Payday Loan Refunds

Refunds from other payday lenders

part of a credit card

Is your credit card limit too high?

Comments

  1. Sara (Debt Camel) says

    Sorry everyone, due to a site problem a lot of comments from today have been lost :(

    My quick recap – a few people reported being paid today – perhaps half a dozen – a lot fewer than yesterday by this time.

    Reply

      • Jand says

        This is getting worrying. At this rate, they are never going to get these payments made. They only have a week left to do it!

        Reply

          • Lesley says

            Not everyone who is due to be paid will be aware of this site. There’s most likely, the same amount of payments, we’re just not aware of them

          • Sara (Debt Camel) says

            One possible reason (but I am fishing around for ideas here) is that a lot of payments went to claims companies today. It’s possible most of the people posting here claimed direct, not through a claims firm, so they would have received fewer payments today.

      • Christopher says

        I wonder whether they’ve clocked overpayments and put the brakes on? We’ll see, I guess. As everyone’s said, this page is a great resource – thanks Sara.

        Reply

        • Sara (Debt Camel) says

          only 1 person reported one – and that may simply have been a second payment owed to him. Not clear it was an error.

          Reply

  4. Jayce says

    My friend messaged me earlier today to tell me he had received a payment from wonga and he didn’t even make a claim, I’m still waiting for mine, it’ll come just be patient people

    Reply

    • Terry says

      Iv not received my payment yet get the feeling I’m the only one even though I know I’m not, spoke to Wonga today they confirmed my bank details but could not tell me anything else

      Reply

      • Emily says

        I feel the same way don’t worry!

        Still waiting on mine and can really use it right now tbh!

        Just a waiting game unfortunately!

        Hope you get yours asap

        Reply

    • Jacs says

      Still not received anything 😒 they certainly do like to drag this out! I’m waiting on £121 and hoping it comes through this week as it’s my son’s 7th birthday this week and it would come in handy, especially the week before payday! There doesn’t seem to be any reason to it taking so long. They’ve had plenty of time, they know how much each person is getting. Surely they can just put them all into one big payment run and then let the banking system do it’s thing, rather than processing them a bit at a time?

      Reply

    • Lee says

      No payment received here either. Bank with Monzo so there is an instant notification when a payment goes into my account.
      I changed my bank details mid January but I rang them earlier and confirmed they had changed my account details. Still nothing….. Hoping it’s soon. Its frustrating.

      Reply

      • Sara (Debt Camel) says

        have you asked the claims company if the payment goes to them or to you? I am not sure the answer is the same for all claims firms.

        Reply

        • John says

          I used a claims company (s/d) and they asked me to confirm via an online link bank details – received email in jan re the figure and 4.3% – when I called helpline at Wonga they were suggesting they will be paying claims company yet when I called claims company they said that’s not the case so I’ve decided just to wait till the end and hope for the best

          Reply

        • roy says

          the invoice noted if i have my bank details as on record which i have then i pay them after hence the invoice may be ????

          Reply

  8. Jo says

    I called wonga earlier to some really unhelpful people… got cut off 3 times and put through to some automated how was your call today survey 😂 anyway when I did get through I spoke to a lovely man who confirmed the last digits of the account I had changed to on his system, I had to change mine as I no longer have access to the account I used before through DA and financial abuse by my ex, the good thing me and children are out of the situation …I only wanted to confirm as I’d seen on here people had had money paid Into old accounts, anyway the lovely chap on the phone said that if I hadn’t received payment by now the it would be there between now and the end of the month.. he was really lovely and wished me a good rest of my day… I thanked him for his help and said I hoped he had a good day too… got me thinking… I really hope those that work for wonga on customer services actually get a good redundancy package and find a new job… let’s face it… they aren’t the ones lending the money but now find themselves out of work and some may be struggling more than us and believe me me and my kids are struggling .. Just saying x

    Reply

    • Jo says

      Oh and no I haven’t received my payment yet.. would be lovely if I had as it’s school holidays and would love to do something nice with my girls and I have the week off work with them, I’ve also worked out today that I’ve paid £6864 off debts in the last 17 months that he jointly owes (total owed was £14,500ish) most of it I had no idea about AS HE had a secret bank account and took stuff out in joint names!) I had baliff’s knocking my door at 6am, I went to court to save the home we live in through repossession etc…. not a sob story at all…. me and my girls are happy and we will get through this but the most important thing… my children are safe!! Life goes on however hard it is…. I’m due £178 but in the light of the situation we have been through… yes it would be nice to have now… but as the song goes…what doesn’t kill you makes you stronger! My claim was £4130 originally…. would have done so much for us but at least when the £178 comes through, I can take my girls to cinema and treat them to a meal :-)

      Reply

  9. She PK says

    Thanks Sara for letting us see we’re not alone, it makes all the difference.
    I don’t think payments are random. GT will be making payments that they can easily identify with a Wonga account number or claim reference number therefore it doesn’t matter where your name falls in the alphabet or who you bank with, when your number comes up the payment will go.

    It’s frustrating, but we’ve come this far and it’s like a watched kettle. I’m only going to check once a day from here on in to try and ease the stress. ; )

    Reply

  10. Alex says

    Evening all, just checked and records of the 18 successful Wonga loans have been removed from both my Experian and Transunion (Credit Karma) credit reports, with the 3 unsuccessful still remaining as expected (gutted they couldn’t remove them all!).
    Strangely since these have been removed my score has reduced by 20 points on Credit Karma, and this is the only reported change. The Experian score is still the same.

    Reply

    • Sara (Debt Camel) says

      removing loans with no missed payments or defaults isn’t going to help your headline credit score. But it may mean more people are prepared to lend to you, especially mortgage lenders.

      Reply

  11. Julia B says

    Hi Sara
    Somewhere on here I have seen you advise people to get a report, I think it is called SAR plesse could you confirm the name of the report

    Reply

  12. simon says

    Called wonga today and there was a time delay on speech so i assume its an off shore call centre. Just wanted to check last 4 digits of account. All stacked up. Very helpful lady. Anyway i didnt ask about payment dates but she voluntered info that given the volume theyve been working through sizeable numbers will see funds this week. Thanked her for her time as its nice to be nice.

    Reply

    • Lynne says

      That’s helpful thanks Simon. But given the fact they’ve only got 10 days left to pay us it really SHOULD be this week!

      Reply

      • simon says

        Hi lynne, understand your angst. My take is that to keep cost down the process has been ” off shored “to maximise dividend.
        I know its no comfort until cash is in the bank and its an end to this sorry episode and a lot of folk move onto the next administration….but around 400k of payments takes time to process. If your account details are correct, you wiil get the redress owed. It might take a few days but cest la vie

        Reply

  13. ZD says

    Hi, first time commenter, found this website very useful throughout the process. Just checked and I’ve received payment, so it will come guys, I know it’s hard waiting but it looks like all payments will be done by the end of the month, as opposed to it being delayed further as some people feared. All the best.

    Reply

    • Sara (Debt Camel) says

      All the money there is available is being divided between the unsecured creditors. There is no other source of money to pay any “late payment interest”.

      The administrators are earning small amounts by having the money in the bank for a few extra weeks and this money is being used to pay the costs of the rest of the administration.

      It is a myth that the administrators are earning a fortune in interest by delaying payments and ism not publishing any more comments about this today.

      Reply

  16. Helen says

    Just happened to find this site and pleased to know I’m not the only one waiting for the payment from wonga. My husband has had his but no sign of mine yet!

    Reply

  17. Daniel says

    Hey Debt Camel,

    Thank you for just simply being outstanding and very supportive, you have had the patience of Job the way we have all whined on and on about money. Well I can confirm today it has finally shown up as pending balance with HSBC.

    It was like a gambling addiction, one a small bite your hooked and screwed all at once. We all have different reasons for using them but we all got caught in a trap. It’s finally over and should see the end of these companies for good.

    Thank you for keeping us sane and informed all the way! It’s not the amount that matters it’s the feeling that Wonga knew they were taking advantage of us and now we have finally put a middle finger in their faces! (Figuratively)

    Anyway keep the faith people it’s defo coming even if a little slow!

    Reply

    • J says

      Ive woke up this morning with a pending transaction WDFC-REDRESS for tomorrow, my payment of £113.00 Going in. I bank with HSBC.

      Reply

      • Helerobe says

        Morning I bank with HSBC and I just checked my account on the app and I can see the full payment pending in my transaction from WDFC Redress. 258.00 pounds should be going into my account tomorrow. Thanks to Sara for all her help with this site and I hope everyone else gets there soon too.

        Reply

  18. Natalie says

    To anyone who banks with HSBC and has received their payment…. Did it come up in pending or just directly go into your bank account randomly?

    Reply

      • Daniel says

        Still no payment for me and now left in an impossible position.

        Had a tough month financially and needed this redress, but no sign that it will appear like others. Have no money until payday next Friday and therefore needed this redress for food. Food banks won’t help because of my wage, despite unexpected bill and struggling now.

        Less than a week for this payment, and doubt I will get it.

        Reply

        • Sara (Debt Camel) says

          Foodbanks absolutely will help you even if you have a good wage. Go to your local Citizens Advice or your GP and ask for a food bank voucher.

          Do you have any bills due to be paid in the next week?

          Is there a reason this month is so difficult for you?

          Reply

          • Daniel says

            I have no bill payments due, these always come out the day after my payday, I got refused from the food bank and CA said they can’t help either.

            I had damage to my roof during the terrible storms and had to pay to get it fixed as an emergency.

        • Jane says

          I haven’t got mine either and totally sympathise. My bank doesn’t show pending payments so don’t know if it’s coming. I could really do with this money as well. Been overdrawn for a week now and being charged by the day. Couldn’t you ring your bank and see if there is a payment going in tomorrow?

          Reply

    • Daniel says

      Hey it’s showing as pending for tomorrow Thursday 20th on my account. All my transactions show up 24hrs as pending unless it’s a direct transfer. It’s bacs payament so 4am tomorrow it will be live

      Reply

  19. Lynne says

    I bank with nationwide and they only show pending transactions going out not going in. So things like visa debit transactions. I really hope this money comes soon because they’ve literally only got until the end of next week.

    Reply

  20. Luke says

    Has any one received money, but never replied to emails from wonga.

    I’m with the same bank an my details are the same, so I never replied.

    I did receive an email to say I’d receive £289 though

    Reply

    • As says

      I’ve spoke to them this morning, confirmed my details were uploaded in September upon first request so just waiting now. Least I know it’s coming. Between now and next Friday! Hurry up!

      Reply

  22. hunt says

    I never received a e mail with the last four digits of my account, but I did get one saying claim accepted and wait for the amount, and then the 4.3 email. Should I be concerned about the 4 digits email?

    Reply

  23. James says

    It appears they have started sending the payments as BACS rather than Faster Payment, as I have BACS pending for tomorrow. I am with Monzo, so I can add to my balance at 4pm today if I choose.

    Reply

    • Olly J says

      I’ve had the redress confirmed in pending transactions in my Monzo to arrive tomorrow. Thank you Sara for all the support & guidance.

      Reply

    • chris says

      pending payment :) bank with monzo! (if you bank with monzo you can contact them via chat and they will issue the payment without having to wait )

      thanks again sara

      Reply

  25. Lesley says

    I have mine pending to come into my account, hopefully will clear today. Full 4.3%, First Direct account!
    Hope everyone gets the resolution they need soon.

    Reply

    • Kieran says

      Good to see a first direct payment is pending, still waiting on mine, wonder why payments are pending with first direct and hsbc and not faster payments.

      Reply

  26. oliver says

    Hi, so i got the email on the 29th confirming payment within 4 weeks and also got email with correct bank details. i received an email from wonga back in April 2019 asking if my cmc or myself should be paid in which i replied for monies to be paid to me. the cmc has now ceased trading so do you think i should check with Wonga that monies will be paid to me and not to the cmc?

    Reply

  27. Kayleigh says

    Glad I found you this morning, was starting to worry about no payment yet but seems there’s still a fair few of us waiting.
    School holidays has me needing as much money as possible 😂 and looking forward to treating myself to a chinese takeaway.

    Reply

  28. Jen says

    I updated my bank details with them on Monday and so far I’ve not had payment. Probably too soon but I’m a bit worried that I might get missed now.

    Reply

    • Sara (Debt Camel) says

      if your bank details haven’t been updated and payment bounces back to Wonga, you will be sent a cheque.

      Reply

  30. Amir says

    It seems that payments are being manually submitted which is rather bizarre and don’t really understand what the issue is with submitting bulk BACS payments in the same way Grant Thornton would pay it’s own employees.

    Obviously they are doing a job that requires lots of work and man hours and of course needs to be paid. However it should be made clear that they have a very specific role to:

    1. Be impartial during their time in control of the company

    2. Act in good faith, and with reasonable care and skill

    3. Take reasonable action to achieve the best price on realisation of assets

    4. Carry out the insolvency process as quickly and efficiently as is practicable

    The recent handling of payments falls short of some these obligations.

    Whilst Grant Thornton are lining their pockets with a reported a £63m profit last year and charging £1.5m in fees to handles administration of Wonga, the creditors they are appointed on behalf of remain out of pocket!

    Reply

  31. Delyth Williams says

    Good morning Sara

    Thanks for this page it has been a great help! No payment yet but must come soon!
    Could you please send me the link for the template I need to make complaints against other payday loan companies?
    I have looked but can’t seem to find it !!!

    Thank you !!!!

    Reply

  32. Mark says

    Does anyone who bank with Santander know if you can see these pending payments due in to their account? I don’t know where to look in my online banking, or even if Santander offer this option. I am seeing people say they can see pending incoming transactions. From other banks.

    Many thanks

    Reply

    • Adam says

      I have not had my payment yet and i am with halifax. As far as I can see there isnt a way to see pending payments into your account.

      Reply

  35. Maz Moore says

    Question to you Sarah
    I’ve giving up hope now of getting my payout.
    What do we do if we don’t get paid by the 28th?
    I received all the emails last yr, bank details never changed, but not received my redness email checked all my emails junk etc

    Reply

    • Sara (Debt Camel) says

      Let’s wait until the 28th for this!

      there is no reason to give up hope.

      A lot of people haven’t been paid.

      Reply

  36. Sarahlw1985 says

    Hi so I’ve only just found this page (wish I had come across it mi this ago).
    I’m going to assume not everyone has been paid yet and not that mines gone MIA lol , I tried to read newer comments but I got lost on the 17th as there were so many lol. Do payments go in any time of day? Not just early morning transactions. Many thanks for your help.

    Reply

    • Sara (Debt Camel) says

      Lots of people haven’t been paid.

      Payments seem to go in any time but not many in the middle of the night. partly I think this depends on how a bank reports transaction coming in not just when they are being sent.

      Reply

  37. Elle says

    Just called wonga and was advised that all Payments will be made by next Friday regardless of when you received your email. Apparently next Friday is the cut off for all payments to be processed.

    Reply

    • Joe says

      Hi just got through to wonga was a very bad line but just say took 15 minutes to get through and was told they are paying 20000 claims a day.

      Reply

      • Paul Packer says

        I hae just spoken to someone on the line. Not sure how true, as alot we have been told is not. but he said they are doing 50,000 payments per day.

        Reply

      • Sara (Debt Camel) says

        either he was wrong or that was the line… 20,000 a day is not plausible, 50,000 a day is more realistic,

        But I don’t think you can rely on this sort of stuff from customer Services.

        Reply

  38. Bruce says

    Got my 0.21p payment 5 days ago but still waiting for the £120.
    Anyone else just had the little payment but not the main one?

    Reply

  39. Dave says

    Hello Sara
    I would just like to say thank you very much for your informative website. I originally found it whilst looking in to my wonga claim but having read about other payday loan redress payments I used your advice to apply to Speedycash. This morning I received a letter confirming my claim amount at 13.97p in the pound and payment by direct transfer within seven days from the date of the letter. Originally they said the end of April so they have certainly done a lot better than the Wonga administrators for which I am still awaiting payment from!
    Thank you so very much and it has given me the push I need to look in to further claims from a very low period in my life. Hopefully the only way is up now.

    Reply

  40. Colin says

    My payment is showing as pending for tomorrow (HSBC). Clearly not a faster payment then! I was one who had a change of bank details if this is relevant.

    Reply

      • Isla says

        Barclays don’t show pending payments in, only pending out. It will show later this evening but have tomorrow’s date.

        Reply

    • Daniel cooke says

      It has nothing to do with changes or anything else. It’s simple put they release payments via bacs and the bank is processing the money, different banks operate on different systems. HSBC are notoriously slow with most payments, unless it’s a direct deposit it will take 24hrs to be credited. Nothing to do with Wonga or GT it’s the banking system.

      Everyone needs to get a grip, the rumours floating around about this bank and that bank…we are getting paid! Simple fact is the money is on its way!

      Sara must be getting fed up with the constant conspiracy theories and fake news or disinformation, Wonga are gonna tell you anything they please as it’s nothing to do with them anymore, they have no control over the money…the administrations process is crap but it is what it is. We could have got nothing back simple as so be thankful we have and just wait for the credits to hit the accounts.

      Those who have not been paid yet, I’m sorry but It will be your turn next!

      Reply

      • Michael Jones says

        Hi Daniel
        You make a valid point about the bacs system as each bank credit these rather differently in terms of timeframe.
        But you are wrong in that wonga refunds are not being paid by bacs, but instead faster payments
        They may well be automated but they are not using the old bacs system – they are being sent via faster payment and therefore will clear within 2 hours of being sent. Regardless of the bank. I can confirm this as I have received my payment and it was definitley via the faster payment system as I checked
        Hope this clarifies

        Reply

        • Sara (Debt Camel) says

          Not all payments are being sent the same method. Seems weird but it’s the only explanation of the varying reports.

          Reply

  41. Adam says

    I really don’t know if this is of any use to you guys but I just phoned wonga to confirm my bank details, the friendly lady confirmed the last four digits of my old bank account eventhough I had used the portal several weeks ago to change them. She then went to another screen where my new details were correct, she stated it was good that I had phoned. The old bank details are now deleted. We’ll worth the half hour wait to be connected.

    Reply

    • Sam says

      This is disappointing to read. I just got through to them (only a 5min wait) and got through to a very rude man who talked over me every time I tried to speak.

      He advised me he was unable to confirm my bank details as only the administration could confirm.

      Reply

  42. brian maclean says

    my claim was only valued at 4.73p per pound. why was this so low and was it the same for everyone else? if not how was this worked out on an individual basis as i do not understand atal. many thanks in advance

    Reply

    • sarahlw1985 says

      Everyone will recieve the same pence in the pound . Basically there wasnt/isn’t enough to pay everyone their full entitlement. My claim was worth over 4k but I’ll be receiving £194, less than I hoped but better than nothing.

      Reply

    • Natalie says

      From what I’ve gathered from other people’s comments those who have incorrect bank details will be sent a cheque to their address. I would suggest giving them a call to make them aware so they can send you it

      Reply

  44. Rachel says

    Not a serious comment really but just want to make those who haven’t been paid yet (including me) laugh or at least have a smile. “You will receive your redress within four weeks of this email”. If only we could go back in time and email wonga to say, “my loan payment is due by x date. Please be patient as you will receive this within four weeks of this email and receive no interest. Kind regards etc”. Keep smiling people 😊

    Reply

  45. Jamie says

    I got mine today, by BACS, it was due in at 1am tomorrow but Monzo lets you get BACS payments a day early at 4pm. I am a little annoyed for people on benefits. Im working so it’s fine but BACS payments are seen as income when you are on universal credit and so those on universal credit will get the amount partially deducted from their benefits. So irritating for those people.

    Reply

    • Sara (Debt Camel) says

      I think that is wrong – BACS payments are NOT treated as income for UC. UC gets people’s income from HMRC not by checking bank statements for BACS payments.

      Reply

    • Tracy says

      Mine’s gone in over night. £59.48 better then nothing. If wongas administers hadn’t of contacted me I wouldn’t of known about it anyway. Thank you to Sara for the helpful advice I have seen on here.

      Reply

  46. Mark says

    YEEESSSSSSS!!!! Mine has just gone in Now, im so so Happy i could Cry. :) I hope and pray you all get your redress asap. PS thank you Sara. your an amazing person who has helped so many of us. you deserve a medal. xx

    Reply

  47. Jonathan Adam says

    Actually starting to feel like I won’t get paid. Birthday on Friday and a lot of my debt short term is riding on this coming in. I’m with Lloyds, I’ve had all the emails, I rang them yesterday and they said its coming before next Friday. I’m sorry I don’t believe it.

    Reply

    • Steve M says

      Hi. I thought the same mate right up til 9.30 tonight, don’t worry it will happen, all of a sudden it’ll be in there. Happy Birthday.

      Reply

    • Em says

      Dw I feel the same.

      We will get paid though! Just makes you feel like the only one when everyone’s getting there payments and we are still waiting – even though we’re not alone.

      I feel so unlucky haha!

      Good luck – hopefully ours come tomorrow!

      Reply

  48. John says

    Not received anything yet money wise but did get an email about the 4.3 business that I should have received before. Hopefully they are getting on top of it now. I will take it as a positive sign !

    Reply

  49. Darren says

    Mine is not in but I’m fortunate to be in a place where I don’t have to rely on the few quid back anymore, I just hope they handle there administration of quick quid better than this because from reading some comments on here it’s nothing worse than mental torture for some people. The sooner the whole payday loan way of lending is completely shut down the better. Let’s all fill in the forms on this site to get them out of business ASAP

    Reply

  51. Gemma says

    I’ve received my payment at 12:10am (20th). I was starting to think i wasn’t gonna get it. so for everyone who hasn’t been paid yet, don’t over think it. it’s probably on it’s way and checking your bank constantly doesn’t make it arrive faster – speaking from experience lol.

    Reply

  52. JONATHAN ADAM says

    YEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSSSSSSSSSSS! HAPPY BIRTHDAY TO ME (FOR TOMORROW!) I GOT PAID….EVER SEEN A GUY WITH ZERO BALANCE BODYPOP?!

    Reply

    • William says

      redress has just hit my account! and I’m with Lloyd’s Bank thank you Sara for your help and guidance Thank you!

      Reply

    • Andy W says

      Hi all, been reading this forum for the last month but never commented, just this minute recieved my redress of £244 but it dosn’t show it being payed in, but it’s in the available balance section, last transaction was british gas on the 19/02/20 which was payed out, so im confused as to why the wonga redress is not showing on the paid in column, basically my online banking is showing the amount is available, but not showing where it came from, I know it’s wonga cause the amount added to the available balance is my redress amount of £244.96, but at least it has finally arrived, I bank with royal bank of scotland.

      Reply

  53. meme says

    received my redress today 1.30 AM via BACS metro bank (bank changed in December), my partner who is with Halifax still waiting even there was no bank change.. hope this helps anyone

    Reply

  54. Darren says

    Recieved my payment at midnight to barclays. Found this forum very useful cheers Sara for setting it up! Hope everyone gets their redress soon. Especially the ones who need it most!

    Reply

    • Elle says

      My redress payment of £429.28 was credited to my account overnight. Finally this is over. Thank you Sara for this fantastic website and all that you tirelessly do.

      Reply

    • Paris La Salle says

      Basically only got he email about the amount yesterday evening after emailing Wonga 3 times. Then the money went in during last night.

      Reply

  55. Nicola Timberlake says

    I have just received 0.25p ………. this can’t be it surely !! Is there another amount to be paid in ?

    Reply

  57. Jane says

    Hi everyone mine paid overnight to Barclays £228 surname C. Good luck it will arrive and thank you Sara for your amazing support and website. You have inspired me to get off my bottom and contact others.

    Reply

  58. KAREN says

    Payment went in overnight, I am with the Yorkshire Bank and it showed as payment by giro, thank you Sara and all the contributors on here.

    Reply

  59. Val says

    Finall£103 in Barclays this morning
    Thankyou Sarah down to u keeping us updated
    I’ve also got WdA/money shop/quickquid pittance to eventually come
    An hopefully /moneyboat/satsuma/catalogue via ombudsman
    Since loosing hubby life has been difficult
    Pensions die with them spouse gets nouggt an I’m waiting for redundancy 31 years same company an hopefully I can then have hope to enjoy what’s left at 63
    Who knows but I never again will fall into this trap
    We borrowed due to off work with cancer twice he was to proud to claim benefits
    So we struggled
    Cancer won
    Lenders won
    Can’t thank Sarah enough as this site been so important to many
    Life is a journey hopefully in the next one won’t need money lol

    Reply

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