The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Simon Dack says
I havent heard a thing since my partially accepted claim in September.
I have emailed them 5 times and they dont reply.
Sara (Debt Camel) says
It may be fine, but if you want to be sure you could phone them and ask.
Simon Dack says
1 hr 3 seconds still no answer
Laura says
Just had the email that my account details have been successfully updated so they must still be working on this. Was random because I’ve never changed any details but claimed to hold no details anyway the uploading was successful as I know a lot of people were worried they didn’t get any confirmation. Neither did I until now
Matthew says
I was told that my claim had been accepted at nearly £10k but didn’t receive the 4.3% email. Emails and phone calls to Wonga were hopeless for me. I filled in a general contact form on the Grant Thornton website and got a reply a few days later apologising about the email and confirming that I will be receiving the 4.3% by end of Feb. I was quite impressed by their response. The Wonga customer services are hopeless. Hope this helps anyone that might be in the same situation.
Steven says
I really question their competence. Having previously told us payments by end of Jan, they subsequently emailed to say within four weeks of the date of this email (sent just before 6pm on 31st Jan). Now they’re saying 28th Feb yet the date at four weeks from 31st Jan is 27th Feb and “within” would rather suggest before 6pm on that date which for practical reasons would arguably mean the latest date they could make the payment would mean the last persons cleared balance ought to be in their account at the start of the banking business day on this date. Unless they intend to make the payment via CHAPS which really would suggest they were squandering their administrative slice.
Given the profile of this whole fiasco, will / should an audit of the administrators be undertaken and made public?
Sara (Debt Camel) says
In my view – and I write as someone who spends a lot of time telling people they have been unfairly treated and should complain about it – there has been nothing really wrong with the administration and in many respects it has been conducted well from the point of view of people owed refunds for irresponsible lending.
Yes the administration fees are high and they are paid in full. I understand why people find this annoying but it is what always happens.
The communications could have been better. But administrators have a job to do and running a consumer-friendly communications service about progress is not part of it.
Some people are really desperate for the payouts. If you are one if them, I suggest you talk to a debt adviser who can help with your whole financial situation. See https://debtcamel.co.uk/more-information/where-to-get-help/ for good places to get help.
If not, then I think you should step back, get some perspective and stop worrying about whether you are getting paid on 28 of February or by 6pm on the 27th.
I am not going to be publishing any more arguments about this today. There are people here who need answers to practical questions.
Garry F says
Well said sara its over now we made the wrong decision usiing these companies we all knew in our hearts ftom day one we would be crapped on again accept it now and more on
Anders says
The did originally say end of January, back in August but then they updated in early January, and in that email they changed to say they’d let us know our first and final dividend figure by end of January, which they then did with an eta of payment. Like anyone in a job, they had a target something obviously didn’t go as smoothly as planned and revised the target date. We’re not the only people due money from Wonga, some people seem not to realise that.
The contradictory information from calling up is likely due to the Wonga call centre saying that without facts (probably going off script to try and appease callers), but GT are the ones controlling the payments out of Wonga’s accounts, and are reliant on using Wonga’s call centre staff. So we just have to wait, and has been said many times, do not plan for it to be there before 28th February.
Now, if it’s not there by the end of February, then we can start looking to make a formal complaint about the administrators, and I will be one of the first to do so.
If the regulations were different, this would be covered by the FCSC and we would more than likely get the full amount, but as this isn’t the case, we’re treated the same as other unsecured creditors that are due money from Wonga, pretty much, and nothing more can be done about that. All we can hope and campaign for is that PDL and similar type of companies, get stricter regulation and that FSCS is expanded to cover all types of lending.
Danielle says
Hi Sara
Do you know how long it will be until credit reports are updated? I took the settlement offer in november and I’m still waiting. I did call them around a month ago and they said to wait but I’m concerned that the administrators will wrap everything up and my outstanding loan will still show
Sara (Debt Camel) says
My guess is they will be doing this with all the other credit record changes – that was 45 days from the end of January.
Pete says
I don’t buy into this idea that this is partially our fault for taking these loans in the first place. We are being refunded because the loans were unlawful. They never should have been issued. If you are due a refund it’s because you are due a refund. This arbitrary percentage is atrocious but it is what it is. Take the (pitiful) money and run. Good luck.
Anders says
There’s an element of blame all around. We took the loans with the absurd APR, but then most of us were desperate as seriously in debt. There is a lot more blame for PDL’s for taking advantage and for the regulators to not pay attention and impose strict regulation on PDLs in the first place. I’d say 20% blame on us, 40% on PDLs and 40% on the regulators. Mind you, I’m saying that now, after I got help, both financial and mentally, to be in a better place. Me 2 years ago, would say I wasn’t to blame at all.
If PDLs were covered by the FCSC, then we’d get what’s owed, not the %. This is one of the more key areas that was a failure of the government.
Tony says
Best thing about wonga is that they are still trading in SA, Poland and Spain. Get caught out in one country so they go in administration but still allowed to trade outside of the UK.
Sara (Debt Camel) says
The foreign subsidiaries still trading may have the Wonga name but they were sold to raise money to pay the creditors in the UK.
Sylvia says
Grant Thornton should be held to task as they are the ones who :
1/ set the % payout
2/ set date for payment by i.e end of January 2020
3/ moved goalposts to change payment date to within 4 weeks
Also why should they need to put the note about contacting them if your payment is not received by 28th as it may have bounced. Surely they have sufficient funds as they have worked out all the payments. By now payments should have started as if not why do they refer to the volume of pyments in correspondence defending why there is likely to be a delay. Come on something isn’t right here.
Sara (Debt Camel) says
The reference to payments “having bounced” is if they are “bounced back” – that us returned the Wonga account because they have been sent to a bank account that no longer exists. Nothing to do with there not being enough money in the Wonga account.
(I am not replying to the other points as they have all been discussed here a lot. There is nothing that can be done to speed up the payments from the Administrators.)
Helen says
I submitted a claim
And have the reference number but lost access to my email address shortly after. How can I check what happened please?.
Sara (Debt Camel) says
Phone the administrators on 020 7138 8330. At the moment you don’t know if your claim was accepted.
Andy says
I note the change.org petition has now gained over 1.5K signatories,
It is a great shame the Parliamentary Petitions are not yet active again, I do not see why as they have had a bit of time now to do this. The site just has generic answers.
I have not yet heard back from my MP although I must confess I was a little late sending it due to not getting the confirmation email.
However this was a blessing in disguise as I had time to carefully recompose what I had originally written, including mentioning the Treasury Select Committee meeting last year too when the estimated effected were 20K not nearer 400K etc as well as Government’s “Leader Of The House” initial response too. Had my original gone out these points would not of been so prominent.
I shall post if/what I hear back. I was careful to not mindlessly waffle and kept it to relative summaries. One thing I did ask for if she was unable to act further would be to pass my concerns into a suitable colleague to raise.
Dionne says
Hi all just thought I’d share the response I got from my MP;
Dear Dionne
Thank you for taking the time to get in touch with Lucy on this important issue. It is so disappointing that those mis-sold loans are receiving such small payouts and we completely understand that this does absolutely nothing to compensate you for what you have been through. The average payout is expected to be worth just £118 and this is nowhere near what individuals like yourself are owed.
Lucy would be more than happy to raise this further on your behalf with the administrators, Grant Thornton and she can also raise her concerns with the Secretary of State. Please let me know if you are happy for us to do this and if there is any further information you can provide that would support us with this.
Best wishes
Hannah
Lucy Powell MP
Labour and Co-operative MP for Manchester Central
Delyth says
Hi Sara
Sorry if this has been asked before! I had an Accepted claim value of over 7k but the last email said I’d get £1.54 of my £36 accepted claim? Not heard anything about the original amount? Not had time to phone yet.
Sara (Debt Camel) says
did you make your affordability complaint through a claims company?
Delyth says
Yes Sara. Not heard a thing from them either?
Sara (Debt Camel) says
ok so your situation comes under the section on The small number of extra payments in the article above. You should have received a second email. You can either just hope it is all fine or phone up and ask.
Gary says
hope everyone’s is calm and hopefully it is all sorted soon been in a bad place for two years but have become stronger and sorting my finances head on from feeling suicidal at times after being victimised in my ast job to find a new job i enjoy a long way to go but now feel hopeful for the first time hope you all find happiness we are all stronger now everyone on here has been used now its time for us all to be better i know how it is to be cold lonely and hungry but we need to use ways and means which wont leave us in debt and makes these parasites rich good luck to everyone on here we can all do it thanks to people like sara and willpower all have a good 2020 gary
Victoria says
Gary your message is inspiration to us all. Thank you. Best wishes for a bright future and keep strong.
Jenni says
Hi Gary … That was a heartfelt post x hopefully your year ahead is full of brightness and positivity like you are trying to share with others xx happy 2020 :)
Gary says
thanks for the lovely replys earlier we must all keep calm nothing will speed up the process we all need the money moaning every day is no use to anyone will have to wait until the 28th and see whatever happens
Terry nicholls says
Got all this all over again in may, when the money shop start paying out, at least we know what to expect
Sara (Debt Camel) says
When they announced their scheme they said they expected to pay 80p in the £.
I commented pigs might fly…
They have revised their numbers to between 14p and 44p depending on how many people apply and how old their loans are.
If the very low payout from Wonga means some people don’t bother to claim, ironically that will push up the amounts being paid to those that do.
More details and a link to the claim page here https://debtcamel.co.uk/money-shop-to-close-two-million-customers-will-be-informed/.
John says
Martin Lewis is talking about Wonga on this morning and taking calls 😀
Sara (Debt Camel) says
A bit from the interview in this article: https://www.express.co.uk/finance/personalfinance/1240216/martin-lewis-money-loans-wonga-payday-reclaim
Dee says
Morning all,
Still no response from my MP and no money in my account.
I think what is more frustrating is the irony of this situation. We are not waiting for money for a faulty washing machine from a company that has gone into administration. We are waiting for compensation from a company that charged over 4000% interest. We are defenceless, we can’t charge them interest!!!
I understand Grant Thornton had a job to do, but I feel there are big lessons they can learn from this Wonga job.
Delaying payment is a further kick in the teeth following months of correspondence. They knew from the beginning that we would be receiving less than 5p per pound but were very cowardly and calculated to announce at last minute.
I think they could of avoided the high volume of complaints and need to add further costs for their work had they communicated that from the beginning…saying significantly less was very blazae.
Please sign and share the petition on change.org if you havnt already.
Hope everyone has a good week either way.
Sara (Debt Camel) says
“I think they could of avoided the high volume of complaints and need to add further costs for their work had they communicated that from the beginning…saying significantly less was very blaze.”
But suppose they had told everyone they would get only 4%. A lot of people would not have bothered to claim, as you point out. Say 4 out of 5 people hadn’t bothered to claim, then the ones that did would have actually been paid 20% and the administrators would have been screamed at for saying how wong they were guessing at 4%.
Donna says
Hi, I have put in affordability claims with sunny, pounds to pocket and quick quid through Resolver but this morning I have managed to log back into my accounts for all 3 and each o e has incorrect personal
Information held about me which I know I didn’t claim when I made the applications. Sunny says that I claimed my income was £1001 per month, pounds to pocket are saying I earned £146 per day and quick quid have me down as a home owner. I definitely never made those claims when I took the loans out so I feel that they have been altered to make the outcome of my claims in their favour. Has anyone else encountered this?
Sara (Debt Camel) says
Can you ask about Sunny on the main payday loan page (https://debtcamel.co.uk/payday-loan-refunds/).
For QQ and PtP the page is https://debtcamel.co.uk/quickquid-casheuronet-administration/
Elaine Forbes says
Are we going to get interest added on for waiting another four weeks or is Grant Thornton getting the nice big amount of interest
Sara (Debt Camel) says
No.
It is a myth that a lot of money is being earned on this money.
A 1%pa interest rate (and they wouldn’t get more than that) is equivalent to a monthly compound rate of 0.083%. £23million at that rate would earn £19,000 in interest in a month.
This small amount of interest will be used to pay the remaining cost of the administration. It is not being pocketed by GT.
I am not publishing any further comments about this today.
Wendy says
Hi all
Just phoned the helpline, waited approx 20 mins as still not received dividend emailed. I was told there was a technical issue with 300,000 emails ! So should be sent in in next week or so. When I phoned 10 days ago before apparently email had been sent. I will try again in another 10 days if still not received. I think we
be looking to the end of Feb and after for any payment to reach accounts if there are technical problems,with emails but that’s just my assumption though.
Sara (Debt Camel) says
I don’t think that 300,000 can be right. I have had 20 times as many people posting here saying they received the end Jan email as saying they haven’t.
Wendy says
Hi Sara
Well that’s what she said, so don’t know what’s going on. Perhaps she meant 30,000. Perhaps she meant it in a different way I don’t know but I can’t say they are particularly that helpful tbh. Very rushed and just kept quoting 4.3%. But I guess very busy so to be expected.
Ross says
Sorry, but if your employer told you that you’d be paid your wage on the 31st of January and then email ON the 31st of January saying “Oh no wait, another 4 weeks” after continuously promising payment at the end of January – I really don’t think Grant Thornton should be defended on that. The role of the refunds and keeping us informed is their responsibility, not Wonga’s. I don’t get why people are defending them.
Sara (Debt Camel) says
I am not defending them, I am saying there is nothing practical you can do to speed this up.
GimmeMyMoney says
They aren’t your employer though. You’ve not entered into a contract with them.
Grant Thornton owe you nothing. They are adminstratiors to this process and without them you’d be getting absolutely nothing.
I agree it’s frustrating, but it’s similar when a company says your refund will take 10 working days.
Sit tight
Emma says
Hi can anyone help I’ve had an email from wonga it says because I’ve not submitted an appeal within 21 days I am no longer able to appeal I don’t understand what this means because I’ve sent all evidence off to wonga when they emailed me?
Sara (Debt Camel) says
When did they inform you of the assessment of your claim? When you sent them more evidence, (when?) was it clear that you were appealing their decision?
Emma says
They have only just sent me this email and they didn’t send me an email about the assessment of my claim or asked for evidence for that matter I’ve spoken to them loads or times and they said they had all the evidence they need to make the claim and now I get this email
Sara (Debt Camel) says
When you say you have spoken to them “loads” when was this? And have they said when they originally sent you the email about your claim value?
Anders says
It’s possible that email was sent in error. Have you called to speak to them? I know there were posts last week from people that had emails saying claim was rejected, but had already had emails saying approved. I wonder if this is a similar situation.
Miss n smith says
Hi,
I’ve still not had an email with the dividend amount? Anyone else in same boat?
I’ve called them and they have advised I should now receive an email Wednesday bit this doesn’t tally up with what it says on line as all should of been received by 30th?
Any ideas?
Thanks
Andy says
Hi. Would they not tell you on the phone your expected payout then ? You might have to call back if no email has arrived soon then, assuming they have sent you a fresh one out.
You have checked your email junk/spam folders carefully yes ? It’s not common it seems but it is not impossible for email to have landed in there.
All the best :)
Nadine Smith says
Hi,
Yes checked spam ect no sign maybe I’ll call back.
I did get the email in September confirming my claim amount so dubious why I wouldn’t get this one
Thanks
Andrew says
No, I’ve not had mine either Nadine. I rang Wonga last week and they did confirm what I’d be getting though. I don’t think that just because we didn’t get the email necessarily means we won’t get a payment. I do admit it would have been nice to have that extra bit of reassurance though.
Me says
Hi i still haven’t received one. I called and they said they would send, but nothing. So called back, they confirmed redress amt and account it will go in. Was told funds will go in before or on 28/2/20.
Maz says
Hi
I’ve still not had a % email
I did ring last wk & was told what I was getting, plus had all the other emails last yr.
Just think some of us missed out on the %email
I was told last wk there still being sent out, but don’t think that’s the case, best to ring them.
Andy says
Re. Payments bouncing back if they’re sent to an old account that has been closed – over the past 6 months I’ve had 4-5 people accidentally transfer money to my old closed account with TSB and not once have these payments ever bounced back. The money sits in the banks coffers and unless the sender files a payment sent in error request to their own bank then the money will not be returned. Even then, the process of the sender having the money sent back to them takes over a month!
Andy says
I think but am not exactly 100% that the policy on this will vary on the receiving bank itself as well as other factors perhaps such as how long the account has been “dead”
I would strongly say those who are still in doubt that GT do not have correct bank details to contact them for advice. If they are not accepting updated details now, then at least on your phone call you can confirm they have the correct postal address on file if they ended up sending a cheque out.
Denise says
Hi Has anyone had any updates or received a payment?. Its been just over two weeks since I was emailed by Wonga and still nothing.
Sara (Debt Camel) says
No one has been paid. No updates.
Mark says
I’ve just received an email to say that my bank details have been updated after sending all of the documents in 3 weeks ago, so they are moving towards payments.
Bob says
Not paying for 28 days is shameful and entirely the fault of Grant Thornton. More money in their pocket via interest. Can we claim against this ?
Sara (Debt Camel) says
a) the interest being earned is not huge.
b) it is being used to cover the future costs of the administration, it’s not extra money for GT.
c) there is no practical way you can do anything about this payment delay.
Any further comments today about all the interest that is supposedly being earned will not be published.
Mike says
Hi Sara. Just wanted to thank you for this site. It’s been good to know I’m not on my own, having this frustration with the way this has gone on, and the final outcome.
I just don’t get that in our last email stating that we will get paid in the next 4 weeks. It said that this was because of the volume of claimants that had to be paid. Because of this I don’t understand why they have not started to roll payments out as its close to 2 weeks now since the email on the 29th. Surely if it was going to be a struggle to pay us all within 4 weeks then surely they would have started now. Wouldn’t that make more sense with the way they worded our last email.
Sara (Debt Camel) says
If anyone thinks there is a practical way forward to get you your refunds earlier, please explain what it is.
Administrators are regulated. Perhaps someone would like to go and research who they are regulated by, how a complaint is put in, what redress you might get and the timescales for this.
Or you could go to court. Then you need to research exactly who would be sued and what part of what law you would be saying they have broken. After then you need to find out how to start that court case – what court, what forms, read up about relevant court procedures etc. And then think about the costs of doing this.
Steve says
Sure Sara no problem.
1)GT- are regulated by the Financial Conduct Authority (FCA)
2) The complaint process is pretty straight forward and explains the end to end process on the FCA website https://www.fca.org.uk/consumers/how-complain, you can also contact theFO at the following address http://www.financial-ombudsman.org.uk/.
3)Timescales and Redress amounts are not available as you would need to follow steps before starting legal proceedings, but will be lengthy and may be unsuccessful.
4) Court would be the last step in the FCA complaint process,you would usually start civil legal action in the county courts or High Court. The forms are pretty easy to gather together and GOV.uk will provide any forms needed. I would think the following form would cover you https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7.
5) The reason depends on the complaint EI, GT have sent e mails stating of payment dates or planned dates so I guess you could start with that if you wished. There would be many legal claims and a solicitor would help.
It just wouldn’t be worth doing for the sums that are being given but defiantly possible and very easy to source the information
Sara (Debt Camel) says
GT are only regulated by the FCA for a small part of their business. Not administrations or insolvency. FOS will not consider any complaints about administrations. That route does not exist.
The Administrators personally (not GT) are authorised by one of the Insolvency Practioner RPBs. If you look them up in the insolvency practitioner register (https://www.insolvencydirect.bis.gov.uk/fip1/) you can see which. (Incidentally, the Insolvency Service issues a Call For Evidence on the regulation of Insolvency Practitioners last year – hopefully that will bring about some improvements in a few years.)
Which brings you back to the courts. An administrator is an officer of the court. So far as I know you would have to take specific action against the administrator under the Insolvency Act 1986. Schedule B1 covers the conduct of an administration. You have to be very clear which part of the Insolvency Act you think the Administrator is in breach of. I think action has to be taken in the Business & Property Courts which are part of the High Court, not a local County Court.
Melissa says
I personally, do not believe that GT have acted unlawfully or below standard… it was just a lengthy administration process with a ridiculously high number of creditors.
In the unlikely event of a complaint about them (regarding communication/ timeframes for payment) making it into a courtroom – How would it benefit anyone? No one is going to get their redress any quicker or be compensated further.
GT’s defence will be that this was an unprecedented case, that needed more time to ensure they followed correct legal processes.
At best we may get an apology, they might get told to be a bit quicker next time?
It’s frustrating for everyone, but an absolute waste of energy for anyone to pursue legally.
Anna J says
I can understand peoples frustrations, whilst the administrators have legally remained compliant, that doesn’t mean that people can’t raise issues or concerns about how this has been handled. No one is expecting them to be friendly and to speak to everyone individually, but I think the least we can expect is transparency and clear communication about their process and how they are handling each stage. At the point they knew that they were not emailing us all until the end of Jan they should have let people know why, the same applies to the payment date, to be so woolly when they must know when payments might be made is cruel after everything claimants have already been through. For most, the amount claimed and paid in interest over a number of years struggling would have potentially been life charging, for others even this 4.3% could make a huge difference so unless you can put yourself in someone’s shoes, we need to accept that people are angry and need somewhere to vent and that communication has been poor throughout. I think they should let people know what they are doing so we understand better why there are delays.
Sngfsh says
They said payment to be made in next 4 weeks (latest 28th Feb). What’s not clear about that.
How people on here interpret that is up to them. The above is pretty black and white.
Anders says
They don’t have to tell us why there are delays. They only have to tell us when we’re being paid and how much. They communicate the same to other creditors/lenders that are being repaid as well. They updated us in January, stating when we were told how much we were getting, which obviously indicated a delay from the email in September. Then they emailed us at end of January, as stated (Some creeped over a little), confirming the amount and timeframe. We really can only make a genuine complaint if we’re not paid within 28 days of the email (which doesn’t mean 27th Feb for everyone, as some people got their emails a few days late).
Administrators are not meant to make us feel happy, they’re there to sort out the mess, as best they can and sort out who’s due money and close down the business. It’s in their best interest to do this as quickly as possible, so they can go onto the next project. It’s not cost effective for them to drag it out.
If you’re really wanting to see if they’ll explain why there’s delays, contact Grant Thornton, rather than complain on here and not be productive….. That may sound harsh, but I’ve seen constant daily emails complaining about the delays, but no-one’s bothered to try to contact them and find out.
Jane says
Anders
I did email GT directly and asked regarding payments. They were very vague and non-committal as per their previous correspondence.
Anna J says
I wasn’t complaining Anders, I was simply empathizing with why some people might be frustrated, also pointing out that I wasn’t expecting them to make anyone feel better, but that with a little more transparency and open communication people that were waiting on their money and that needed it had a better idea and understanding about why payments are not being made as initially communicated. It’s probably a better use of their time than hundreds of people contacting them individually as lots of people have.
Haydn Gleed says
I emailed Grant Thornton because I hadn’t received any email about my redress.
They confirmed that the email had gone to my old email address that’s why I hadn’t received it.
If you haven’t had an email double check with GT.
Bob says
So i got this today
Dear
I understand your frustration with your dividend payment and please be assured the team are doing everything they can to minimise the delay with the payment.
Unfortunately, the four-week timing for payments is due to the volume of payments that are being made, as well as the processes that we are required to follow. We therefore cannot give you an exact timing as to when you will receive your payment within these four weeks.
If you have not received your payment by 28 February, please do get in touch as it may be that the payment has bounced.
Kind regards
Lucy
For the Joint Administrators
Iain123 says
Thank you for posting.
Chris says
Bank account details still not changed and no reply to two requests to do this over the last 4 weeks. Have been on the phone for 25 minutes. Then call cut to a survey asking me how well the agent had dealt with my query. So, it seems nobody is answering now and all you get is a survey to rate customer service. Brilliant.
Jamie says
If I was you go on the Grant Thornton website and contact them as you will get a reply within 3days
Gray says
Answer to email I sent to the Ombudsman:-
Your complaint
Thank you for contacting us about Wonga.
As you may know, Wonga companies went into administration on 31 August 2018. Insolvency Practitioners from Grant Thornton were appointed as joint administrators to wind down the business.
If someone complains about a business that’s stopped trading or gone bust, the business might not be able to pay any compensation that’s owed – even if we told them to.
So it’s the administrators responsibility to decide whether people’s complaints will be upheld and whether they will become a “creditor”.
Unfortunately, the deadline to submit claims under the administration has now passed.
Because we won’t be looking into your complaint, we can’t answer questions about the next steps – but the administrators may be able to help.
I’m sorry we can’t take your complaint forward and hope you soon get the clarity you need.
Bethany says
I wonder if we could all put in a complaint about Grant Thornton via Ombudsman. Regardless of what Sara says they HAVE mislead us.
Sara (Debt Camel) says
FOS will not accept any complaints about an administration.
John says
I eventually got my 4.3p e-mail today after writing to GT last week- the email stated that i would receive my payment within 4 weeks of the date of the e-mail, past the 28th- it probably was a mistake and they sent the original e-mail- but to be honest its this kind of attention to detail that worries me. GT have missed all the sign posts they set out themselves, i appreciate its a big task but i do think that they have taken on something that has become too big for them to handle. I received the e-mail last September so why didn’t i receive one in January- there are so many things that should have happened that havent and i do worry that the systems and procedures in place are not adequate for the volume they have been faced with. I raised a concern to the FCA who said they didn’t regulate GT- even though on the Wonga website they say there are regulated by the FCA! ‘Authorised and regulated by the Financial Conduct Authority under registration number 671454’ They need to take control of this and quickly. I have raised a complaint with the IPA. I appreciate we need to focus our attention on the government and stronger regulation and protection on the pay day loans market moving forward but there are alot of people out there who need this resolved first. I also put in the complaint that the least they can do is delete everyones Wonga Credit file history as a gesture of good will.
john beswick says
Part of the e-mail I got from the FCA…..
What I have done (the lady from the FCA)
Whilst we’re unable to intervene or investigate on individual cases, I’ve today logged this information so that the wider organisation is aware of the conduct of this firm. We appreciate members of the public raising their concerns with us, because this can be a valuable source of intelligence which better enables us to supervise the conduct of the firms and individuals we regulate.
Information we can share
I hope you will understand that it is often not possible for us to tell people about the outcome of any action we may have taken in response to the information they have provided to us. This is because much of the work we do with firms is covered by legal and policy restrictions on what we can disclose. But the information we receive from individuals is valuable to us nonetheless, so if you are in a position to share anything further with us which indicates that the advice or services you received fell short of the standards we expect, we would welcome you doing so.
Just to set expectations, we wouldn’t be able to provide you with an update to what we do with the information you’ve provided us. I can appreciate this may be frustrating but rest assured the information will be reviewed carefully.
Not a total wash out so lets hope it helps!
steph says
Grant Thornton may have some of their business regulated by the FCA but not administrations and insolvency, these do not fall under FCA jurisdiction, and they are unable to deal with any aspect of any complaint involving insolvency proceedings, sadly the e mail you got above is an exact copy of an e mail I sent to the FCA regarding Vanquis last year obviously a canned response , it is literally word for word identical.
Isla says
I know it is frustrating payments have not yet been made but if GT have a large data file with everyone’s details, redress amounts, bank details etc and they also have a large inbox with requests for bank details to be changed, they can’t make payments until they know all bank details have been updated. It would be chaotic if a large number are still incorrect. I think that is why they had to extend the process for another 4 weeks. I have seen on this forum a large number of people only recently saying they are trying to update details.
Thomas says
They didn’t make it easy to change back details. I ended up emailing about 5 times in order to do it. At least it’s done now.
Jeanette says
Dear Sara, In the second paragraph of daily update, you say “cannot reply” but do you mean “cannot rely” Best wishes, Jeanette
Sara (Debt Camel) says
thanks!
Tom says
Hi Sarah,
Would you know who benefits from the interest from all the money sat waiting to be paid out. Could this be the reason why gt are taking their tome?
Sara (Debt Camel) says
The interest earned over the extra month is small. It doesn’t go to GT it just helps pay the rest of the costs of the administration. This is NOT the reason for the delay.
Ian says
What is the reason has anybody any ideas
Sara (Debt Camel) says
I don’t see any point in speculating about this.
Timbouk says
I hadn’t received my email so called Wonga just now and they answered in just over 6 minutes which is quicker then I expected. They explained that there was a technical fault with some emails being sent and confirmed my amount and that I would be paid by the end of February. I asked when payments were start being paid and she said they would all be paid at the same time in bulk by the end of the months.
Paul says
Hi,
I have a default from Wonga on my credit file that isn’t due to come off until next year however I would like to buy a house this year. I tried contacting Wonga directly through email but got no reply and also phoned them but they just said that they weren’t able to receive any payments and weren’t very helpful on what my next step should be. Do you know how I would go about paying the default off so I can settle it?
Thanks,
Paul
Sara (Debt Camel) says
It isn’t possible to make any more payments to this. If you want to buy a house this year, why have you not tried to resolve this before? What is the default date on the credit record?
did you make an affordability complaint to the administrators?
Lisa says
Has anyone had their loans removed from their credit report yet?
Anders says
I would expect anything like that to be after the payments. Not everyone is having this done though, anyway.
Sara (Debt Camel) says
I am expecting all loans being refunded to be deleted. So that effects everyone except those whose loans are so old they have already dropped off.
If there is any is any chance you might EVER have another Affordability claim – perhaps about an overdraft or a credit card, not just payday loans – you shouid take copies of a credit report now with the Wonga cases on there and keep it somewhere safe.
barry says
Just got my email confirmation for updated bank details.
James says
Has anyone only received a partial payment of the redress?
Michelle says
Hi everyone
I have received my payment just checked so I guess they are starting to pay
Again big thanks to Sara for all that you do you have literally changed my life financially my credit file is spotless now thanks to this site I appreciate you
Yvonne says
Hi Sara,
I had a email back today from my mp saying that’s it’s been brought up in parliament and that they think the victims of wonga should be given compensation ,its too long to put on here but my mp has said this .
Below is a transcript from earlier this week.
As you can see, it looks typical of the sort of “discussion” that we see reported from the House of Commons.
Joyce has told me that she will write to both the Chancellor of the Exchequer and the Shadow Chancellor to raise the concerns of people like you who have borrowed at such high rates of interest.
Regards,
This is a short bit we’ve been mentioned in .
In the last month we have seen the Financial Times predicting that the Chancellor will miss his balanced budget target, and today we have seen zero growth in the economy. At the same time, Mr Dominic Cummings has demanded cuts in taxes and massive spending commitments, so the Chancellor has resorted to floating a possible raid on middle-income pensions, a mansion tax—once described as Marxist—and a 5% cuts round to find some money to pay for Mr Cummings’s demands. Yet in the real world out there, the victims of Wonga, the payday loan company, were told a fortnight ago that they would receive less than 5% of the compensation that they are owed. Will the Chancellor take a break from his arm-wrestling with Mr Cummings, and introduce measures to compensate the Wonga victims fully?
Vanessa says
Wow I am impressed your MP is taking it this seriously. Not too impressed with my own MP Meg Hillier I have to say. I spoke to her office yesterday and was told that she will write to me. I understand the government’s funds aren’t endless but to
read that some MP’s think there should be a compensation scheme for us is really good. I don’t think it will happen, I think the money is gone. But to hear that some MP’s take it seriously is really good!!
Yvonne says
At least we are being heard so that hopefully a stop gets done to other high interest loan sharks . And I’m very grateful to my local MP and our welsh national assembly is taking it seriously too .
Richard says
The video is here but sadly no answer included.
https://twitter.com/johnmcdonnellMP/status/1227235199546621954?s=19
Darren says
My oayment from wonga has just gone in now
John says
Mine too. £60.25. At least it’s all over with now.
Jonntaylor says
Did you get an email to say it was being paid in?
Nicola says
No I just checked bank and it was in
Ricardo says
“You will receive a payment of £104.17. This payment represents 4.3p in the £ on the agreed claim value of £2416.53 (Accepted Claim Value) which is made up as follows:
1) £2271.74 (Accepted redress claim value)
2) £144.79 (Credit balance owing as at 31 August 2018)
Note: Company records indicate that you were owed £144.79 by the Company as at 31 August 2018, making you an unsecured creditor in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. The amount owing to you as at 31 August 2018 is unrelated to your redress claim.”
I still don’t understand why I don’t get the overpayment.
Never had any comunicacation from them prior the administration taking over.
Sara (Debt Camel) says
Wonga owed you the £144 – so when they went under you were an unsecured creditor for this amount and all unsecured creditors are being paid 4.3%.
Ricardo says
Thank you. Not a fortune…. But all is welcome.
Michaela says
My claim was accepted and i didn’t even receive an email do assuming we are getting ziltch . Did anybody else not receive an e-mail?
Andy says
Hi Michaela,
If you are sure you did not get the email with a table of figures in it (after the one saying your claim was accepted) I would recommend you call them for clarification on this.
It’s possible the email may of got lost on the way (or some other reason) it was not sent etc, but only the Administration can tell you.
The phone waiting times are now apparently not too long either. At least by phoning you’ll get to know anyway.
All the best.
Dave says
Hi
I had this as a 2nd email? Have they just forgotting to take out my redress 333.89 . I don’t understand
Company records indicate that you were owed £.00 by the Company as at 31 August 2018, which also ranks as an unsecured claim in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. It is important to note that this claim amount is unrelated to your redress claim.
Whilst you have requested that your dividend payment in relation to your redress claim be paid directly to your CMC/Third Party representative, your dividend payment in relation to the balance owing to you as at 31 August 2018 will be paid to you directly, using the bank account details we have on file for you. As such, you will receive a payment of £333.89 in relation to the balance owing to you by the Company as at 31 August 2018.
This dividend payment represents 4.3p in the £ on money owing to you as at 31 August 2018 of £.00.
Sara (Debt Camel) says
That doesn’t seem to make any sense at all. You can query it if you want, but it looks like a “bank error in your favour” so you could decide to not bother and see what turns up.
dave says
I have got £333.89 coming back , but i done it through a 3rd party
Do you reckon this is just a typo error on the 2nd email ? who will receive the money me or them ?
Sara (Debt Camel) says
I can’t really guess what sort of error has been made.
John says
If GT aren’t regulated by the FCA for this they should take it off the Wonga website !!!
Anders says
It’s not saying that Grant Thornton are regulated by the FCA. It’s saying that Wonga is, as It’s still a company in existence, so legally, it has to be there. If you look up the number, that confirms accordingly: https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000k3hZjAAI
They cannot remove that reference until the company is completely shuttered.
Andy says
Not sure if anyone is interested or not but there are three recent references to Wonga in Parliament.
Chris Byrant MP raised the issue on 30th January, the response was from The Leader Of The House:
https://hansard.parliament.uk/Commons/2020-01-30/debates/6FD0ADC2-6F19-49FC-A006-91963D35E9F7/BusinessOfTheHouse?highlight=wonga#contribution-38FD7B66-6B57-4452-BD69-EB119A67F307
John McDonnell MP mentioned it twice during Topical Questions, the responses were from The Chancellor:
https://hansard.parliament.uk/Commons/2020-02-11/debates/4CAA2367-08D4-439E-BA42-14F1CA297E9D/TopicalQuestions?highlight=wonga#contribution-67AA1907-9F8A-498A-A53D-421DF0909A89
and
https://hansard.parliament.uk/Commons/2020-02-11/debates/4CAA2367-08D4-439E-BA42-14F1CA297E9D/TopicalQuestions?highlight=wonga#contribution-F81A5A44-2E1B-4CF4-8EFF-898F8593DCAD
These are very short reads as it’s merely the question and response to it from Government.
Andy says
Meant to say the second two were on 11th February, so relatively recent.
Although the links open the entire transcript, they should start at the correct relevant point in the page itself.
Happy reading :)
This does imo quite justify the small time spent contacting your Member Of Parliament about the situation. The more constituents ( us here! ) who write to their local MP about this, the more interest in it they will hopefully take.
https://www.writetothem.com
steph says
hi sarah i recieved a reply back from my local mp Damian Collins i would of like to have forwarded it to this site for you and others to read but im not very techno savvy but surfice to say i feel i have been fobbed off 😔 keep good work regards stephanie
Natalie says
Is anyone else still waiting for an email to confirm the amount they’re due? – the last email I received was the start of Jan.
Andy says
Hi Natalie,
I would suggest phoning them to check up on this, phone wait times are now quite reasonable. At least then you’ll know for sure what your account situation is for sure. :)
There’s some info in the header/summary at the top of this page with more details on this. All the best.
Ann says
I am still waiting. I rang and they confirmed what I was getting and said they dont know why I didnt get it.
paul says
I don’t really understand all this but how can a company who earned profit from nothing produced not be able to pay full amounts owed ?
Sara (Debt Camel) says
The interest you paid on a loan is not the same as the profit a lender makes on a loan. That interest has not been kept in a bank account so it can now be refunded to you. It has been spent on running the company.
Louise says
“Running the company” includes taking out millions for their own personal fortunes.
Ian says
Does anyone know what the full amount of claims would have been if they had paid 100% how many millions would it have been
Sara (Debt Camel) says
The administrators have said that agreed creditor claims totalled £535,636,017.75.
This isn’t quite “the full amount of claims” that you asked about because:
1) it includes other unsecured creditors. There was a provision for these to be c. £38m but they could have ended up higher or lower.
2) it is after set-off against outstanding loan balances.
Claire andrews says
I don’t understand how it’s taking so long, I know the reasons given, but how is it that no payments are being made surely someone somewhere on the internet would of mentioned it.
Also they use the excuse of the volume of payments that need to be as the reason it will take up to 4 weeks? But again that implies that payments would of started in either alphabetical order or chronological order so someone somewhere would of a had a payment Especially as we are nearing the 2 week mark of their 4 week timescale
I stupidly assumed that the end of January stated in all 3 emails meant that’s when payment would be.
As I am autistic the constant unknown is very frustrating When they said the end of January I thought they meant the end of January and unfortunately in my head that means the end of January is when Payment would be received.
It’s all very frustrating.
But I’m very happy I discovered this page back in November is been a great source of information.
Thank you
Harrison Kent says
I believe the main problem is they still have people who haven’t updated their bank details, it looks like they are holding off payment for everyone until all details are up-to-date.
This is annoying but I do believe it will all be sorted by the end of Feb (as stated on last e-mail) unfortunately there are a lot of unknowns at the moment, nobody knows what is happening and when.
Chris says
Maybe. Despite two requests to change bank account details, I have still not had the link to do this. My third attempt was instantly returned by the mail box because it was too full.
Sara (Debt Camel) says
There is no information about when people will be paid or if it will be in batches or all at the same time.
Claire Duggan says
It is really frustrating but I don’t think payments can commence until all informants have been informed and people are still getting their final emails. I didn’t get it either but that’s what I was told. The administration of telling everyone is what is taking time 🤷♀️
Sara (Debt Camel) says
I don’t think that is the problem. I have said before that there is little point in speculating, but it seems to me that the most likely reason for the delay is that they have received far more requests to change bank account details than they expected* and they want these worked through so all the payments go to the right accounts.
* Changing bank accounts isn’t that common in Britain. But many people with payday loans before 2014 did this to escape from the lenders ransacking their bank accounts. I suspect GT didn’t realise the scale of this.
Claire says
Yes you could be right that’s just what I was told when I contacted them. I think they could update people with that info though to end speculation! But even if they did start now I/you could be last on the list anyways so it’s still a case of “wait until it’s in your account”
Thomas says
I had to change my account to a basic bank account because Wonga and the like made my credit so bad I wasn’t even allowed a current account. Only just back to normal now.
Terry nicholls says
I have tbus to go through another twice this year, with PDUK and WDA, both have gone bust, so instead of £1000’s i will be getting probably less than £100, but there again, if i had not found this site, I would only be getting the £23 off wonga, I googled redress on pay day loans, and found this site, and this has helped me get redress from lenders that have not gone bust, i an a few £1000 up thanks to Sara and this site
DC says
Hi guys
I’ve just received my redress amount into my bank account!
Finally it’s over!
Kyle C says
I have just received my payment. Will be from WFFC-Redress on bank statements
Pansyp says
I have just been paid. £35 from an £800 or so accepted claim. A nice takeaway 😅
Dan says
Lucky! Mine is £3.44… nearly a McDonalds meal!! 🤣🤣
Nicholas Donovan says
Just had my refund land in my account
Simon says
Just received my payment today so others should start to receive theirs shortly. Thank you Sara and the Debt Camel team for all your updates and information.
Tony says
Been paid ! Payment just went through for my full amount:
Good luck everyone
Sara (Debt Camel) says
I assume that is all 4.3% of your assessed claim!
Martin says
Hi Everyone, just received my Wonga redress into my bank account. All 4.3p in the £ of it.
Rob C says
My redress from Wonga has just gone into bank, maybe worth a check of your bank accounts though I’m guessing they’ll do it in batches
Baz says
My refund has just hit my bank.
Good luck everyone and thanks Sara for all your hard work….
Take care x
Caroline says
Same amount you recieve email? I checked bank nothing 🥺
Jemma says
Hi all. Just checking my bank and payment been made today for the redress. Just thought I let you all know so you can check yours. I’m not 100% sure if we all got paid out at the same time.
Rebecca says
I’ve just received mine too 🙌🙌🙌🙌
African Queen says
Mine has just come through too.
So glad to close this chapter.
Good Luck to everyone and MASSIVE THANKS TO SARA xxxx
andrew c j says
Not sure if this helps anyone but I’ve had payment today
Nicola says
Just checked my bank and I have received my payment of 180 pound woohoo ment to be nearly 5k but happy I got somthing back
Betty says
Also just received payment!
Gemma says
Thankyou for all your help Sara, I’ve just had my redress of £735 hit my account
Ian kirwan says
All these people getting paid and I still havent had the email with the redress amount in 🙄🤣🤣 checked my spam and inbox every day and nothing
Andrew says
Well I’ve not had my email or my redress, at least there’s some continuity in my life though 🤣🤣
Andy says
If email is still missing would recommend give them a call to check your account situation. Phone wait times are now sensible apparently. Some info about awol emails in the header summary at the top of this page too. All the best :)
Shaun Overy says
Didn’t receive anything and my bank hasn’t changed in years
Sara (Debt Camel) says
it has only just started!
It’s good to know it is finally underway and all the people gloomily saying no-one would get paid this month are wrong.
Jammy says
I’ve received my money!
That’s the end of a 5 year chapter for me since sep 2015
I’ve received
£50 from QuickQuid.
£430 from payday uk
£120 from Wonga although this should of been 2.7k
End of the road for me thanks for everything you’ve done sara
Caroline says
How long you been waiting for from quick quid?
E says
Quickquid are in administration now so no one will be getting any funds anytime soon x
James I says
A little concerned I have just been paid 18p of my confirmed payment of 544 pounds. Confused!!!
Christopher Cook says
Well I have recived a payment from wonga today.
Original complaint £4400. Them taken down to £193.46 due to the 4.3% or whatever it was and now have received 6p yes just 6p what a complete muck up this is.
4 years ago I started my complaint against wonga 4 years later 6p piss takers
Stu says
0.17p wheres the £114??
Sara (Debt Camel) says
James, Chris, Stu,
did any of you make your claim through a claims company?
Christopher Cook says
Yes I did unfortunately
James says
I did in the beginning but they pulled out of the process.
I rang Wonga they confirmed the amount and that it would be paid to my account.
To receive just 18p is a real dagger to the heart!!
KAREN says
Mine hasn’t gone in yet.
Bob says
Neither has mine, should i be worried?
Ben J says
No bob. It’ll be done in batches and all payments to be made by 28th Feb. If you’re worried, ring Wonga and double check the amount you’re owed. But if you’ve had all the correct emails, no need to worry!
Bob says
Neither has mine. Congratulations to everyone else hopefully will be our accounts soon.
Connor says
Finally got through to Wonga Customer Care, it was difficult because they only operate through my working hours so I had been unable to find enough time to wait the full hour it takes for them to answer my call but managed to do it today, they confirmed my amount and that I will be receiving it so now it’s just wait. This makes me relieved as I wasn’t sure i was getting it due to not receiving any correspondence past September
Congrats to the people who have been paid already
Lyn says
I’m not sure how they have decided to pay people (as in who first etc) my surname begins with A so it’s not alphabetical lol, I bank with nationwide .. some have had theirs I haven’t .. I’m not stressing over it but would have been nice to see them pay out as originally told we would get it, especially as January is such a bad month for most people.. so still waiting and would have liked before pay day ! Good luck to all .. one thing it’s taught me .. sort out my finances which I am doing