The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Desi says
£133.07 from the agreed claim value of £3086.83. No it’s not as much as I’d hoped but it’s £133.07 more than I had and will pay for a new tyre when it arrives so that to me is a bonus.
Thomas says
For people saying they money is not there’, it is, it’s in the pocket of the senior execs who have earned millions upon millions of pounds over the years by lending money to the vulnerable illegally (and one of them was a Tory MP!!).
They should give the millions back and never be allowed to be a director at a company again!
Steffy says
out of my £1696 accepted value, I am getting £73 but you know what every little helps and it’s more than not having this opportunity.
Sara thanks for everything and people please remember had you not of found this site/ has an email from Wonga you’d be none the wiser!
:)
Bert says
For anyone looking to appeal: Grant Thornton had a Job to do. They had to sell off what they could to get some money back. Then they had to pay the secured creditors and the remaning staff. Finally, they had to pay us, the unsecured creditors. Admittedly, its not nice that they were paid a couple of million for carrying out their work but they have paid all of the money that’s left back to us. That’s worked out at 4.3p per pound. That’s it. There’s nothing left. Complaining or appealing won’t change a thing. I wish it would but this is the end.
The only way this could be prevented in the future, as I see it, is if the government run administrations themselves so that companies like GT or PWC aren’t taking millions out of the funds available for compensation. Good luck with that though.
Julia says
Totally. But we have all been exploited. And we all know how much we have been exploited by.. in my case £6500.. of which I’ll receive less than £300.
However.. the redress amounts that were acknowledged and quoted were potentially life changing, they certainly were in my case.
But at the time of using Wonga we never expected a penny back either then, or years down the road, I fully accept my role in it.
We need to watch what happens now to the remaining PDL companies…I feel sure this is why so many others are stalling… I would have had the full 6500 if it weren’t for the delaying tactics of Wonga.. I suspect others will follow suit now…
Hannah says
Anything I can do guys they have sent my email through that I am getting .40p on a 1700 claim I think some one somewhere has miss typed
Sara (Debt Camel) says
See my reply to Chris https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-27/#comment-341624
Mrs k says
OMG just received email from Wonga I’m gonna receive £27 that from £634 what a disgrace I’m disgusted!!!
Anon says
This is an utter utter disgrace. Lives have been ruined by these loans. I myself had to borrow from friends and family to make repayments on time. Claim redress £3455 getting £148. Not getting over 3 thousand of the rest is nothing short of robbery. It’s time for the Government to step in here and make up these payments as they could be the difference in clearing peoples debts.
Sophie says
Does this mean Wonga are only removing the loan accounts that they accepted as a complaint off your credit file? I had several accepted and several rejected so will they all be removed?
Sara (Debt Camel) says
Only the ones they accepted.
David says
My problem is that there was £45 million available and £460 million in claims
By my simple math that’s just under 10%
The administrators have not spent 20 million on the work here, that’s rediculous if they have.
We need transparency on the results of the administration in full, including fees and disbursements (which, as debtors, we are entitled to)
Sara (Debt Camel) says
There will be transparency on the numbers in the next progress report.
Nicola says
Just got an email saying I’m getting £89 out of £2079 lol suppose its better than nothing will just have to cancel the cruise lol 😂
Lucy says
Has anyone else not received their email yet?
Timka says
|I haven’t either x
Kerry says
I haven’t either. I assume they’ll have to do them in batches…….
Fox says
I just got my email
You will receive a payment of £45.72. Your payment represents 4.3p in the £ on your agreed claim value of £1060.63.
Claire says
Iv not received an email yet
Gary says
I’m still waiting for mine
Nikki says
Not got mine either
Hetty says
Hadn’t until 2 minutes or so ago
Matt Davies says
Had the email £107.14 claim around £2K
Unfortunately i think this will be the norm for irresponsible lending complaints to payday loan companies over the next 18 months. Numbers of complaints will be even bigger and they wont be able to handle it administration is the easy way out !!
but thanks to this brilliant site i have had to my suprise so much success and luckily before lenders started going to the wall i started my claimes 28/10/19
so far …..
pounds to pocket £7K refund landed just day before administration
uncle Buck £345 refund in bank
my jar £1015 refund in bank
sunny £825 refund in bank
new day (aqua) £525 balance cleared as settlement
piggy bank accepted £1500 but in administration (likely same as wonga ) but account closed and balance cleared.
Mr Lender – Awaiting response
Provident – Rejected over 6 years (not sure what to do!
likely loans – Awaiting response
My opinion even if any outstanding balances cleared and data removed from credit files these are success
I thought all mine were dead end emails and was so suprised as majority i had paid off and forgot about.
All this is a bonus we knew the deal when we signed the agreements for the loans so cant complain !!
Sara (Debt Camel) says
send the Provident case to the Ombudsman! FOS made Provident start paying out on older loans just before Xmas. Lots of BIG payouts.
Zoe says
I’ve had provident and Greenwood’s years ago got letters from debt people so how do I go about doing something? Do they pay out from years ago?
Sara (Debt Camel) says
You can only claim for loans after April 2007. Read https://debtcamel.co.uk/refund-doorstep-loans/ and ask any more questions on that page, not this Wonga page please.
stephanie h. says
hi sara i have just read this comment regards provident i also made a claim against provident but it was rejected so do you think i should do same and send to financial ombudsman as i dont eally know what to do as all i have are old payment books going over past years until last year please help
Sara (Debt Camel) says
definitely send it to FOS – I hope you are in time.
Timka says
Matt, may I ask how you complained to Aqua?
Matt Davies says
Hello Timka
i used a mixture of info here and the martin lewis resolver tool online,
so easy for those who have never used resolver its a portal
select lender from list they have all details enter your credit/account/loan id etc reference and details there are lots of pre-written letters and you manage the responses through the app.
aqua i complained i was in DMP when given the card and if fit and proper checks carried out I shouldnt had been given it also during the period of the account they increased the limit.
they accepted they shouldn’t have increased limit and let me carry on spending i got all interest and fees refunded, balance cleared and account closed.
Gemma says
Wow I’m in a similar position re vanquish and a dmp so think I’ll be giving this a go! Thanks!!
Rachel says
Help , I received my refund email this evening and it says
You will receive a payment of £.44. This payment represents 4.3p in the £ on the agreed claim value of £10.19 (Accepted Claim Value).
Yet a previous email said that my accepted award was £1197.84 , so confused
Sarah says
How quickly did Sunny pay you after agreeing the fee? Thank you x
Matt Davies says
they took 7 days once entered bad rating on trustpilot for lack of contact all the best
Michelle says
Well done you, you’ve reminded me about my jar! How do I go about address them now? Thank you
Sara (Debt Camel) says
over on this page please https://debtcamel.co.uk/payday-loan-refunds/
Matt Davies says
again i used resolver but used the info on here for email replies and advice
they were quick to respond and full offer straight away
my claim was upheld due to consecutive re-loans issued once a loan had been repaid i had 3
Anonymous says
Pretty insulting! I got a measly £61.60, claimed originally at £1400..ish! Utterly disgusting but nobody cares what we say..it’s rubbish! Screwed over as usual!
Darren says
Well I got £288 I’m happy my estimated pay out should of been over 6000 but that is in the past you can imagine how much I used wonga I’ve turned my life around now so that £288 will pay for my holiday now
Zoe says
My claim was £589 I’m expected to get £25.41 back… when they said considerably smaller I didn’t think that small
steph says
ive just recieved an email from wonga to say should receive a payout of 128 on actual claim amount of 2985.oo its an absolute discrace that we cant do more to get what is actually owed feel to us all considering all the messing around wonga &administrators have caused just feels that they’ve known all along what they were going to do to people they shouldnt be allowed to do it to people and then to say you got to wait up to another 4wks before they payout anyway is down right cheek.i would like to thank sara and others for all the help with information etc
Sam says
I got less that 16 quid 🙄
Tracy says
I got my email.
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £233.96. Your payment represents 4.3p in the £ on your agreed claim value of £5427.35.
Fox says
You will receive a payment of £45.72. Your payment represents 4.3p in the £ on your agreed claim value of £1060.63.
Helen says
I got mine £88.67- claim was £2057.05 I was expecting at least a couple hundred
Michael Davies says
Has every one recived there email or are they going out in batches ??i have had the one on the 10/1/20 but all my friends have had there amount and conformation the percentage is 4.3p in the pound
Craig says
I’m still waiting.
Jenny says
I’m still waiting
andrew ford says
waiting, , but i didnt think we would hear till Friday anyway,,, and even when we do hear,looks like it could be another 4 weeks till payout,lol,, is GT getting the interest on the £23million odd
Claire says
I have been silently following the page for a few months now and I too am dissapointed in the rate of redress. About £150 for me. However, I do think that as much as we are all complaining about the amount we receive, we really should be celebrating the fact that we have have fought and won. The next generations to come will hopefully never be torn apart as we have been with the greed of these companies. Loads of them are going under now and this has set one of the markers to prove that we as a society refuse to be ripped off again. People have stood strong with their heads high and forced these people out of business. Just goes to show what a strong team can do :-)
Also thank you to Sara for all of your support
Michael says
Well had a claim for £177.56,I have been told I will get £7.56,and this will be paid in 4wks,due to the amount of claims,absolutely terrible,I feel for the people who had claims for thousands,and are getting in the hundreds
Lynne says
Yep me – £13K in claims and I’m getting £557 back!!!
Norm says
What were you all thinking was going to happen?
There’s a reason wonga are in this position because they weren’t liquid enough to pay all the original claims. The fact you are getting 4.3p in the pound is something. And it was clearly stated that any payments ‘would be significantly lower than your claim value’ use the money wisely and get a nice takeaway and be thankful these shameful lenders are no longer operating.
Matt says
Email arrived at 18:09 today
You will receive a payment of £112.82. Your payment represents 4.3p in the £ on your agreed claim value of £2617.24.
Disgusting!
Jacqueline says
Had my email too – BUT payment within four weeks … come on ….I’ve had my case in for four years my claim value almost £4K -I had to provide so much info to prove I was severely in debt when they loaned to me – mentally and physically unwell and don’t get me started on the way they treated me back then – it isn’t just now the staff are rude! and now after being told it would be paid by the end of month it’s now up to 4 more weeks!
They knew the volume of payments when they wrote a few weeks ago having opened it up for everyone to apply not just those that jumped through hoops to prove how it ruined our lives health suffering etc … can you tell I’m not happy 😣
Stephanie Crane says
Lol, don’t worry, nor have I. I NEED that £25, it’s a food shop 🤣🤣
Ik says
I’ll get 130.43 from safety net credit on Friday though 😀😀😀😜😜😜😜
Sianyy30 says
£.020 apparently my accepted claim value form their email sent on 07/10 was for £1,309.52 but apparently it’s now £4.72? Very confused as to why it’s now different
Charl says
Mine is the same, my claim was 1335 and it’s saying now that it’s £3.50 and I only get £15. It’s very confusing
Anon says
It will be in addition to your redress
Tristan says
You’re all laughing… I’ll be receiving a payment of £7.63!!! Wtf!!!!
They might as well not even bother
Kyle Milne says
So I got my email confirming my payout of 70£
I am happy and unhappy but it is what is
I do have a question with outstanding balances
I was still due 600£ to Wonga
What happens to that 600 I was due them? Is that written off and settled with no credit file issues to me? It was never really communicated well as I don’t want any ccjs or issues with my file
Sara (Debt Camel) says
if you got a repayment, that should have been after settling the outstanding loan. Was this not described on the email you had?
jg says
Just had my email, either they running out of money or just outright scammed me :D original accepted claim value was 2.1k but i just got an email saying.
You will receive a payment of £.13. This payment represents 4.3p in the £ on the agreed claim value of £2.92 (Accepted Claim Value).
Sara (Debt Camel) says
See my reply to Chris https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-27/#comment-341624
Janey says
£32. But hey, I didnt really expect to get anything back. I used wonga a long time ago when I was a single mum, working full time and really struggling to make ends meet. Helped me out when I was in need when others wouldn’t.
Anthony says
Sara
I’m currently in a DMP WITH Provident if I was to complain and request a refund on charges and interest would they then get funny to recover the balance
Sara (Debt Camel) says
no, making an affordability complaint will not affect your DMP.
Dave says
You will receive a payment of £127.09. Your payment represents 4.3p in the £ on your agreed claim value of £2948.18.
And after all that waiting thinking that I was going to get my payment friday I’m now being told it could take 4 weeks and if you had to update bank statement it could take longer, what kind of bs is this!
I feel for everyone on here we all got screwed while the top execs still have their millions
Anonymous Sam says
My original claim acceptance was £713, in my email is says agreed claim of £11.33… so they’re paying me 49p!!! Where have they pulled £11.33 from? How do I get in contact with them about this?
Anon says
My accepted claim value was over 2k. The email says it was £1.45 and I will get 6p! What do I do now?
Lou says
Anyone had the wrong amount sent to them? I have just had my email…..
You will receive a payment of £.04. This payment represents 4.3p in the £ on the agreed claim value of £1.00 (Accepted Claim Value).
My accepted claim value was just over £2300?!?! I’ve just replied to the email but I’m guessing I wont get an email back hoping it’s just a typo…..
Nathan says
Hi can anyone guide me, this was what I originally got off wonga
Guide
Total interest and fees on loans
£3,639.41
1
Total compensatory interest
£1,144.16
2
Less previous write off(s)
£1,092
3
Accepted claim value
£3,691.57
And this is my email
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £.20. This payment represents 4.3p in the £ on the agreed claim value of £4.73 (Accepted Claim Value).
Isaac Mitchell says
It’s saying my claim value was 1.97 when in my email it say 1050.67 so I got o.8p has this happens to anybody else … I’m gobsmacked thanks
1 says
My accepted claim value I’m November was £3830, however after receiving my email today they claim that it was now only £20.68, leaving me with 89p! Anyone know how this has happened or if this has happened to anyone else?
Sara (Debt Camel) says
There are a few people with very wrong sounding calculations – I will try to find out what has happened in the morning.
Dean says
I have now received another email stating that this lower amount is from a dividend wonga actually owed me previous to them going to into administration and is separate to my original redress claim, therefore people receiving these smaller unexpected amount ms must be due to the fact wonga already owed them money due to overcharging on previous loans.
Sara (Debt Camel) says
ok … I will still try to get this confirmed in the morning
Claire fell says
Thankyou as this has also happened to me .
Chilli bean says
I’ve got an old email from 2026 with details of this refund I can forward to you if you can give me an address to send it too.
Kevin says
£114 offered from a total of about £2600. Not going to lie I was hoping for a little bit more but considering I thought that money gone it’s better than nothing.
April says
Wooohoo just had confirmation of getting 57p back, happy days!
Andy says
April, That’s the lowest so far :( I am sorry to hear the news.
All I can say in a sensible thing is if you had any bad default markers on your credit file from Wonga at least you can expect these to be removed.
I knew there were bound to be some payouts under a pound , previous lowest post I had seen was £2.something.
Ed says
I’m really hoping that the 4 weeks is a figure given out to cover people they need to use snail mail for, issuing cheques and whatnot.
For those of us with bank details uploaded, do we suppose they could still make those payments by Friday like they originally promised?
That’s the real kick in the teeth for me, not the amount. It’s either get this £45 and make it last 3 and a half weeks somehow, or don’t get it and borrow more from somewhere else. January’s been tough.
smiley says
I hear you Ed, January’s been horrific for me too.
Chris says
Well they has messed mine up I was awarded £9511 in the first emails from months ago now today thinking I’m getting around 400 back oh no I’ve just had a email they have awarded 16p they think my claim is £3.78 anyone got any numbers to call them on. And for the record I had no outstanding balance with them all my loans were paid off in full so theres been a mistake somewhere
Sara (Debt Camel) says
There are a few people with very wrong sounding calculations – I will try to find out what has happened in the morning.
Sam says
My redress amount has also changed by approx 2k. It would be interesting to know how this has happened.
JackG says
I am in the same boat as Chris. I sent an email back to wonga saying that my accepted claim value was £2092.68 and they have just replied with the below which makes no sense to me.
As you will note from our correspondence that we have sent to you and your CMC/Third Party representative regarding your redress claim, the Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
Company records indicate that you were owed £2.92 by the Company as at 31 August 2018, which also ranks as an unsecured claim in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. It is important to note that this claim amount is unrelated to your redress claim.
Your dividend payment in relation to the balance owing to you as at 31 August 2018 will be paid in addition to your redress claim dividend, using the bank account details we have on file for you. As such, you will receive a payment of £.13 in relation to the balance owing to you as at 31 August 2018.
This dividend payment represents 4.3p in the £ on money owing to you as at 31 August 2018 of £2.92.
Vanessa C says
We live ion a country recognised as a fair democracy. How can this country allow some of the most vulnerable people in society to be treated as cash cows for scum like Wonga and then again because of Parliamentary indifference to be treated with such disregard by Grant Thornton.
Why have Grant Thornton’ been allowed to spread payments over the next 4 weeks. Surely they had a deadline of 31 January?
I will be booking an appointment with my MP overt this. Grant Thornton shouldn’t be allowed to administer a case such as this again. They have quite simply not played by the rules and have to answer for this.
I realise most people on this website are trying to move on but we need to do something about this. Grant Thornton are no better than Wonga we have all been treated with complete disdain.
Sara (Debt Camel) says
complaining to your MP is one of the most influential things you can do.
Sarah says
Have Myjar and Mr Lender gone into administration yet?! i sent a letter to them for an affordability claim. dunno how long that will take to sort tho
Sara (Debt Camel) says
they are still going! But please ask further questions on the main payday loan refund page https://debtcamel.co.uk/payday-loan-refunds/
Charl says
So my claim was £1335 and I’m only getting £15 back. My calculation of 4.3p doesn’t add up or am I missing something?
Sara (Debt Camel) says
Some other people have had odd calculations, I will be following this up in the morning.
Andy says
Yes I’ve seen a few that looked wrong and commented on a couple. IDK if it’s a miscalc or accidental posting (on here) error.
Given sheer numbers of claims it would not be beyond impossibly for a few errors to have been made I suppose.
Lewis says
Mine was just over 3k now its £2.22 and i am getting 10p wtf!
Delyth says
Lewis
My accepted claim amount was £7211 and just received a message saying I’m getting £1.56 from my accepted claim of £36.00 ?!!!!!!!!!!!!!
Ash Watson says
One email sent to me on 8th October 2019 says my accepted claim value is £6335.11pence
Though Tonight with no explanation just before 9pm they emailed me stating my accepted claim value is now £3.64 of which I’m getting £0.16pence in my account at some point
Wendy says
Something definitely not right there Charl..
Mine was £365.17 and going to receive £15.74.
Need to query that for sure
Bex says
I’m getting back £366 (£8500 claim). Which will just about clear my overdraft.
However, if it weren’t for Wonga emailing me to tell me I could claim via their claims portal, then I wouldn’t have known it was possible. The day that I got that email from Wonga, I did some research, and put in claims with Quickquid/ Pounds to Pocket, and PaydayUK/Payday Express.
Quickquid/Pounds to Pocket gave me over £8000 back, right before they went bust. PaydayUK/Payday Express screwed me around offering silly low amounts, until then they went bust, so now I’ll have to wait to see what happens with them (not expecting much, but it’ll still probably be more than the measly £100 they offered me).
So, even though it’s frustrating to get such a low amount back from Wonga, I’m thankful that they told me that getting money back from payday lenders was possible. And just in time to get that £8000 back from Quickquid (which all went on paying back debts of course. But I’m in a much better position now than I was before).
Rachel says
We all took these Wonga loan agreements out. We all knew the rates were extortionate. We all agreed to the huge interest rates and the terms on conditions. At the time I was desperate for money and Wonga was one of my only sources of cash to pay bills etc. Stupid I know, but at the time it was the only way. Getting something back is better than nothing. I was expecting pennies and I’ve got an extra £200 on the way. I know it’s frustrating but no one forced you to click the accept button when you applied for that loan. Best to just wait for what you’re owed to be back on you’re account and be grateful you’ve got something back!
Anon says
A kick in the teeth for us all, but thank you so much debt camel for all your help in taking us this far and helping take down these disgusting comments. When I think about how close I was back in 2012 to throwing my whole life away I am just glad I made it though this far, and I look forward to spending my £93 on a ticket to something I really want to see. Thoughts with all of you who are still in the same boat I once was. I know how scary it is and how much it hurts. I wish there was more I could do. X
Sarah J says
I’ve no experience with anything like this, is it normal for them to be asking bank details as late as today?
All these problems people are claiming with their accepted amount changing last minute? This is horrific. I suppose today and tomorrow we’re supposed to be happy, end of a battle, ☹️ I’ll be so glad when it’s all Over.
I’m yet to receive my email that some received today but now I’m actually worried! Is this normal for so many errors so late? Some people being informed and others not?
Newspaper headlines while some of us haven’t officially been informed?
I’m grateful for the % however small, it’s something more than we were going to get.
Thanks in anticipation
David says
Just had a second email off wonga please see below
my first email for my redress: As per the your instruction, the CMC/Third Party representative will receive a payment of £193.07. This payment represents 4.3p in the £ on the agreed redress claim value of £4478.72.
but then the second email:
Company records indicate that you were owed £.00 by the Company as at 31 August 2018, which also ranks as an unsecured claim in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. It is important to note that this claim amount is unrelated to your redress claim.
Whilst you have requested that your dividend payment in relation to your redress claim be paid directly to your CMC/Third Party representative, your dividend payment in relation to the balance owing to you as at 31 August 2018 will be paid to you directly, using the bank account details we have on file for you. As such, you will receive a payment of £193.07 in relation to the balance owing to you by the Company as at 31 August 2018.
Just incase guys check your emails for a second one
Alan says
Reading everybody slagging off Wonga , but you have to ask yourself 2 questions…. did you go to them , or did they knock on your door and tell you that you must borrow off them ?
Secondly , were you glad you got the loan at the time ?
Wonga helped me out of a few tricky situations, and yes , I paid for the service , but it was the best I could do at the time …. the high street banks certainly were not prepared to help … so to get anything back is better than nothing
jacqueline says
I take it you didnt ask for compensation then Alan?
Wendy says
I agree Allan, situations in life left us with no other options at that time.
Take what we’ve been given, learn and move on, no need for anger.
Emma jayne says
It seems to be the later your emailed the more wrong the amount is…. doesn’t bode well for me, owed 4058.59 so should get 174….
Sara (Debt Camel) says
It seems this has happened to a few people who are getting a tiny extra payment as well and the small new one was mixed up with the real one.
Dave says
Had to tweet these.
@ed_wonga Hi Errol. I would just like to point out that you still owe me £5004.89. As your company has gone bust and basically robbed me of this money via your company Wonga, I find it strange that you can’t afford to pay me yet you live in a multimillion mansion?
@ed_wonga I’m a reasonable guy. I will give you a month from todays date (31 days) to pay before I start charging interest of ooo? Let’s say 4.3% per day until you have paid it off. I look forward to hearing from you and have a lovely day.
Couldn’t resist! 😂
Matt s says
Disgusted by the way we have all been treated and unprotected
I hope the media / news report and the government step in with some good will jesture
CeeBee says
Without wanting to overload this board with facts and figures, I’m getting (at some point unknown) about £350 on a £7800 redress figure. I’ll take it but what really grinds my gears is that when I initially complained to the company before they went under, their response, a matter of days before they collapsed, was that, and I quote, ‘the claim is frivolous and without basis’. Appears it wasn’t without basis and, in the end, the amount I’m getting won’t really fund any frivolity.
Richard says
Not too bothered that the % was awful, more the fact they LIED about when it was being paid…way to get everybody allocating something that needs paying around the 30th:
Quote:
Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.
Anonymous Sam says
Company records indicate that you were owed £11.33 by the Company as at 31 August 2018, which also ranks as an unsecured claim in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. It is important to note that this claim amount is unrelated to your redress claim.
IT IS IMPORTANT TO NOTE THAT THIS CLAIM AMOUNT IS UNRELATED TO YOUR REDRESS CLAIM.
I’m very confused now. I’m getting 2 amounts of money? My accepted claim of £713 + whatever this claim is for £11.33?
Sara (Debt Camel) says
See https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-27/#comment-341664 for a likely explanation
Sam says
I can’t remember exactly how long ago a year maybe 2? But I had a refund issued out of the blue from wonga for around £130 So maybe the smaller amount is the same thing?
I’m due another £68. Not going to change my life but happy to be refunded anything to be honest.
Timka says
I start to feel very weird. I have not yet had my email and, it seems, for other people the later email arrived, the more messed up the calculations are. Really upsetting, total feeling of powerlessness. Was cook and patient as a cucumber but now starting to feel anxious.
Are people still receiving correct emails too? Or am I the only one who has not had anything?
Craig says
Still nothing for me either.
Lucy says
Same here, I had the email on the 10th of Jan but no email today yet, I’m sure it will arrive soon ☺️
Lucy says
I just got mine! Owed £880 but received £38. A bit of a kick in the teeth after being robbed of my 20’s trying to become debt free. Oh well only two more months to go and I can finally feel the weight of it all lifted ☺️
Bridget says
Hi I can see everyone is disappointed with the payouts,I didn’t expect nothing from lookin at the comments from last couple of weeks,just glad this is over and hopefully we can move forward,if it wasn’t for this site I would never have known I could apply for a refund from provident/loans at home via resolver hopefully I will be more successful, a big shout out to Sarah for everything u have done u deserve a huge medal😊
Nats Daley says
, £3737
Getting £161.00
TBH I don’t know how I feel…
So much for paying off the bailiff..
Why did I get my hopes up…
Lets see what happens with money shop payday and 247…I’m under a scheme with them…
Sarah J says
Sara – I’ve just received my email, it seems that they owed me money money in August 2016, so they’ve deducted that from my redress claim and said it’s a sum that irrelevant to my redress claim. It was not as much difference as some of the people on here are saying, I can copy and post it on here if you wish?
Sarah J says
That’s meant to say August 2018
steph says
sara would it help going to speak to my local mp regards this final dividend payment that has been offed do you think it would help in anyway ?please let me know what you think if i would be wasting my time many thanks stephanie
Sara (Debt Camel) says
I think this is the most effective thing anyone can do. I’m not going to say it will work, but MPs won’t like hearing how their constituents have been badly let down by the regulatory system.
Shiraaz says
You will receive a payment of £188.46. This payment represents 4.3p in the £ on the agreed claim value of £4371.73 (Accepted Claim
Dave says
Just got email
Redress 4472 amount I’m getting is 192
Jason says
Was hoping to sort out all my financial issues this year when Wonga agreed that I was owed £6,981.75 at the end of last year. Today they just confirmed they’re going to pay me £300.97. Wonga has done more damage than good. For something that was supposed to help someone in a pickle this has mad things over 200% worse. Can anybody tell me if there is anything I can do?
Gareth Dalrymple says
Unfortunately with regards to wonga nothing can be done. I’ve been in your shoes and there is hope. There is lots of advice on this site and you should speak to
Money advice and step change etc about the best way forward for you.
Josie says
7p from 700 accepted claim…… surly this is wrong!! :(
Jay says
BBC NEWS ARTICLE :-
Sara Williams, who runs Debt Camel, said they had been “badly let down” by regulators.
“Wonga ignored the regulator’s rules about checking the affordability of loans and they were allowed to get away with this for 10 years.
“Now customers are being let down again because they are not getting the compensation they deserve from the regulator.”
Hundreds of ex-customers have vented their anger on the Debt Camel site. One said: “We have all been exploited, and we all know how much we have been exploited by.
“In my case £6,500, of which I’ll receive less than £300.”
Ms Williams said borrowers were not covered by the Financial Services Compensation Scheme, which is overseen by the FCA,
The scheme covers products such as payment protection insurance (PPI), fully reimbursing anyone who has been mis-sold to, but does not extend to payday loans.
Payments within four weeks
“Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close,” Ms Williams said.
“The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.”
Shane says
Well email just arrived, says I will get the £151.69 so the figure is right on the 4.3% but the second part is a bit starnge, wonder why they never told me they owed me £1.95 and if I will get that back as well, doubt it….
Note: Company records indicate that you were owed £1.95 by the Company as at 31 August 2018, making you an unsecured creditor in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. The amount owing to you as at 31 August 2018 is unrelated to your redress claim.
Emma Jayne says
Just had mine now, it is correct, 4.3p of the accepted redress – plus an additional £2.73 for credit they owed me prior to august 2018 apparently 🤷🏼♀️
Anon says
Just had a reply from wonga with reference to the 6p payment. They say it’s what was owed in 2018 and it’s in addition to my redress claim. Phew
Akram says
Yeh I got the same, seems like this separate to the redress claim?
Note: Company records indicate that you were owed £497.30 by the Company as at 31 August 2018, making you an unsecured creditor in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. The amount owing to you as at 31 August 2018 is unrelated to your redress claim.
Steve says
I haven’t recieved an email yet either
TDG says
I am disappointed but glad now l know
WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £443.81. Your payment represents 4.3p in the £ on your agreed claim value of £10295.39.
N black says
Hi all
Not sure any off you had an email like me where the claim amount ageeed is totally different to the claim amount they now have
Mine was over £3600, but email yesterday said £4.73, meaning the 4.3% was 20 pence!!
Just a heads up, I called them this morning on number provided, they cannot do anything or see anything about your account and will just advise you to forward to customer complaints
Hope this saves someone a long wait on the phone
Esther says
I’ve been lurking this whole time. Sara is fantastic. I think what annoys me is where they say payment will be made within 4 weeks. Are they joking? Thought it was supposed to be the end of January.
Anyway, I have learnt a serious lesson. My claim was considerably less than some, but I will never ever give money to such companies again. They are a disgrace and all they do is put people further into debt.
All the best to everyone! I hope a bright financial future lies ahead for us all!
Mikey says
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £12.71. This payment represents 4.3p in the £ on the agreed claim value of £294.86 (Accepted Claim Value) which is made up as follows:
1) £289.20 (Accepted redress claim value)
2) £5.66 (Credit balance owing as at 31 August 2018)
Jack says
I just this minute, 9:55pm received a sensible email
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £339.06. This payment represents 4.3p in the £ on the agreed claim value of £7865.32 (Accepted Claim Value) which is made up as follows:
1) £7864.15 (Accepted redress claim value)
2) £1.17 (Credit balance owing as at 31 August 2018)
Will says
Claim went up so that’s something, those complaing we did this to ourselves and only have our selves to blame.
Something is better than nothing
Mines going to charity
Best thing to have happened is for them to have gone bust
John says
I got £454 off a £10k claim…..absolutely gut wrenching
TDG says
I am disappointed but glad now l
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.
You will receive a payment of £443.81. Your payment represents 4.3p in the £ on your agreed claim value of £10295.39.
Vicki says
Frustrating.
I tried my best not to rely on this money. But I stupidly did.
It’s not even about the amount. Nearly £4000 and I’m getting £101 back. It’s the fact we were supposed to get the payments on the 31st.
Not the best birthday present today 😑
Chandni says
I was accepted for £7.615 and just received an email saying I will only get back £329! Absolutely disgraceful. Very disappointing.
Kris says
8000 receiving 356 an utter dusgrace