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Wonga – what happened during the administration

The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.

The company was finally dissolved in December 2020.

See Companies House records for details.

 

 

Background to the administration – rising complaint numbers

A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.

When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.

The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.

There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.

Details on the Administration

The Administrators have made various progress reports (available from Companies House)  and statements during 2018-20:

  • in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
  • progress report to end February 2019;
  • Witness Statement in April 2019;
  • progress report to end August 2019.

An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.

The Administrators assessed all claims using an automated tool. This took account of:

  • all loans, including those over 6 years old
  • how large a loan was compared to a customer’s income;
  • how often someone borrowed without significant gaps;
  • whether there were indications of hardship such as missed payments;
  • if there is a balance outstanding for the right of set-off.

Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.

In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.

In September, the Administrators sent an update on progress up to end August 2019. Key points include:

  • at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
  • the total value of these claims is c £460million – an average of c £1,200 a claim.
  • £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
  • The remaining loan book will not be sold to a debt collector.

At this point the Administrators were saying that payments would be made by 30 January 2020.

In October, many people with a balance still owed to Wonga received an offer to settle the debt for 25% of its value. This included some people who had made a Claim and had that upheld – the administrators withdrew these offers as they didn’t take account of the refunds owed.

29 January 2020 – administrators announce 4.3p in the pound

On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors. This includes all the 400,000 people who are owed a refund for unaffordable lending.

The administrators have now given the final numbers:

  • they assessed 401,202 claims as being valid;
  • of these 358,129 are being paid 4.3% of their assessed compensation value;
  • the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.

What happens next:

  • the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
  • loans that are being refunded should be removed from your credit record in the next 6 weeks.

My comment – ripped off by Wonga and now let down by the regulators

The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.

But many people will have been hoping for more than 4.3% and are very upset.

It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked

And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.

This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.

The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.

Readers comments – Shock and disappointment

This a brief overview of the hundreds of comments below this article.

Some people are happy to be getting anything:

  • “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
  • “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
  • “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”

The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:

  • “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
  • “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
  • “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
  • “Owed £1499, getting £63…what an absolute joke!”
  • “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
  • “Gutted…. was hoping for at least the 10% speculated.”

This reader blamed not just Wonga but the regulators:

  • “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”

Some are just delighted that Wonga has gone under:

  • “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
  • “Mines going to charity. Best thing to have happened is for them to have gone bust”
  • ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”

Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.

February 2020 – some clarifications from the administrators

The remaining loans

The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.

But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.

In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.

No deductions are being made for tax

The Administrators have said:

“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”

The simple version of this is:

  1. the administrators are not taking off any tax.
  2. there will, therefore, be no tax to have to reclaim.
  3. the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.

A small number of extra payments

A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan.  These extra amounts are also being paid out and you will get 4.3% of them too.

If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.

If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.

Bank account issues

I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:

These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.

I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:

Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.

A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:

 “I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”

February and March – payments started but with problems

I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.

Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:

  1. confusion over whether a claims company has been paid or they will be;
  2. Wongasaid payment was sent to a claims firm that hadn’t been used;
  3. Wonga said a cheque was sent to a house you no longer live it;
  4. Wonga said a payment has been made to your bank account but it hasn’t arrived ;
  5. Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.

On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:

The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.

On 19 March the Admistrator’s announced:

The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.

From here on progress was very slow, impeded by lockdown.

End August 2020 – administration ends – do you still have a problem?

Have you not been paid?

The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.

At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.

The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.

A problem with your credit record

If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.

This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.

If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.


More Debt Camel articles:

Refunds from large loans & car finance

Payday Loan Refunds

Refunds from other payday lenders

part of a credit card

Is your credit card limit too high?

April 21, 2020 Author: Sara Williams Tagged With: High cost credit news/policy, Payday loans, Wonga

Comments

  1. Milly says

    January 29, 2020 at 3:22 pm

    After uploading my documents and updating my bank deets I received an email saying that it had been successfully updated, however a couple of weeks ago I received an email from them advising that the payment will be made to the following account and the last four digits were showing as they had been before I updated.

    I am hoping this was just an automated email and the old details were still on it but I find it odd to be told my details had been updated and then receive another email advising the wrong information.

    What telephone number is everyone calling please? – even if it does mean holding for an hour and a half ha!

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 4:03 pm

      You are probably fine. the administrators have said some of the Jan emails had the number before it was updated.

      Reply
      • Milly says

        January 29, 2020 at 4:11 pm

        Thats good to know, thank you Sara :)

        Reply
    • Dan says

      January 29, 2020 at 6:01 pm

      Just had my email. 4.3p to the pound… wasnt really expecting much just happy it is going to get removed from my file!

      Reply
  2. Nicole Sewell says

    January 29, 2020 at 3:28 pm

    I am on hold to wonga right now as I updated my bank details via their link however they had not updated them when they sent the email on the 10th january and I have had no response to my email. Is there anything else anyone wants to know from them seeing as I will probably be on hold for another hour. Good job I have the day off work! Lol.

    Reply
    • Roxanne says

      January 29, 2020 at 3:59 pm

      Just ask them if they’re pulling our collective leg

      Reply
    • Zoe says

      January 29, 2020 at 4:00 pm

      Did they recieve your updated details I also updated via the link but don’t know if they updated as no response to emails I sent 3 weeks ago

      Reply
      • Nicole says

        January 29, 2020 at 4:16 pm

        I will ask xx

        Reply
      • Ceast says

        January 29, 2020 at 4:16 pm

        Yes I sent it last week and got email today to say my details have been updated x

        Reply
        • Nicole says

          January 29, 2020 at 4:42 pm

          I also received that email whe I updated them via their secure link months ago however the email I got sent on the 10th January had my old details on still.

          Reply
    • Rob says

      January 29, 2020 at 4:04 pm

      I was on hold for over a hour and a half yesterday.the administration team know what percentage we are due but they haven’t told the call centre staff Iam not holding my breath to hear today and will be surprised if we get our money by Friday it’s a disgrace the way it’s being handled

      Reply
      • Nicole says

        January 29, 2020 at 4:14 pm

        I feel sorry for the staff having to deal with our queries lol. They will hold onto the money as long as possible to get the interest probably. If anyone has any questions other than how much they will be getting or when to expect an email I’m still on hold lol… 1 hour and counting!

        Reply
      • Matt says

        January 29, 2020 at 4:20 pm

        Couldn’t agree more mate. I very much doubt it will be Friday…talk about last minute well fed up with it all some ways wished I’d never botherd near enough 2 years now and still been messed about

        Reply
        • Lisa says

          January 29, 2020 at 4:32 pm

          Same here I was 24 hours from been paid the first time then they went into admin it’s was very upsetting for me and my family don’t hold out much hope now

          Reply
    • David says

      January 29, 2020 at 4:07 pm

      Just when emails will be sent

      Reply
    • Sarah says

      January 29, 2020 at 4:30 pm

      Did you get through yet? You have more patience than me, I couldn’t wait that long. Good luck.

      Reply
      • Nicole says

        January 29, 2020 at 4:34 pm

        No I’m still on hold. I just want to make sure my bank details have been updated! Lol. I’ve got them on loudspeaker until they answer while I’m cleaning lol x

        Reply
        • Nicole says

          January 29, 2020 at 5:05 pm

          They ended the call before I got through to anyone! 1 hour and 40 minutes on hold. Sorry all!! I dont give up that easily though… back on hold… free call minutes and a dirty flat are keeping me going!

          Reply
          • Sara (Debt Camel) says

            January 29, 2020 at 5:06 pm

            wishing you luck and a spotless home :)

  3. Liz says

    January 29, 2020 at 3:41 pm

    I had credit with Yes Car credit, they refused to pay out and said the matter was now closed because our word against them, is it still worth persueing

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 3:59 pm

      please ask this on https://debtcamel.co.uk/refunds-large-high-cost-loans/

      Reply
  4. deb says

    January 29, 2020 at 3:46 pm

    I was on hold for 2 hours 1 minute and the call has been ended so that is twice i have called 1st 1 hour 32 and they hung up not 2 hours 1 minute and call ended how are we supposed to get in touch?

    Reply
  5. Tomrlh says

    January 29, 2020 at 3:50 pm

    Hi all, does anyone know if its possible to get a copy of the loan agreements from wonga/administrators

    Thanks

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 3:58 pm

      why do you need them?

      Reply
      • Tomrlh says

        January 29, 2020 at 4:14 pm

        I’m creating a timeline of all my loans to show other lenders my financial situation at that time

        Reply
        • Sara (Debt Camel) says

          January 29, 2020 at 4:20 pm

          print off your Credit Karma credit report – much simpler.

          Reply
  6. Phil says

    January 29, 2020 at 3:57 pm

    Please tell me if anyone’s had the confirmation email I’m chewing my nails to bits with anxiety?! I’m living on the bread line PLEASE HELP ME.

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 4:08 pm

      No, no email received.

      Reply
      • Tony says

        January 29, 2020 at 4:11 pm

        sara

        why wont my posts go through

        Reply
        • Sara (Debt Camel) says

          January 29, 2020 at 4:28 pm

          I have deleted more than two hundred comments today – some offensive, some a wind up, but most because they are just saying nearly the same as what someone else had said. I have tried to leave a good spread of opinions but this page would be unreadable if I didn’t prune the numbers and there is no point in printing the ones that are lies.

          Reply
  7. Stu says

    January 29, 2020 at 4:04 pm

    I get people are frustrated but phoning and hounding them every 10 minutes wont make you get an email any faster.

    Reply
    • Ben Catton says

      January 29, 2020 at 6:03 pm

      The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £275.40. Your payment represents 4.3p in the £ on your agreed claim value of £6388.61.

      Reply
  8. C.east says

    January 29, 2020 at 4:07 pm

    So I also have been told my claim has been accepted. I recieved an email to say that my updated bank details have been accepted and my account updated. Are we to expect any money to hit banks tomorrow as thats thr 30th and when they said we would be getting payments? Or will we get an email telling us how much and then delay on payment?

    Reply
  9. Adam Reed says

    January 29, 2020 at 4:09 pm

    I just hope this waiting is a build up to a nice surprise rather than a big disappointment

    Reply
    • daniel says

      January 29, 2020 at 4:20 pm

      amen to that

      Reply
    • Clare says

      January 29, 2020 at 4:20 pm

      I’m just assuming 5% or less – any more will be a nice surprise. But then I’m a pessimist… And £50 would be better than the nothing I thought I’d get before I learnt I could claim anything!

      Reply
      • Roxanne says

        January 29, 2020 at 4:31 pm

        Same here, I wanted to pay some bills off. Had accepted in my head 5% and that would have been sufficient…. goodness knows….wish they would just put an announcement on the website, save a lot of anxiety for some of us.

        Reply
    • Ceast says

      January 29, 2020 at 4:20 pm

      Wouldn’t that be lovely

      Reply
  10. Mark says

    January 29, 2020 at 4:19 pm

    Wonga always said it was going to be the end of January in the emails I was sent. So to me the end of January is the 31st and not the 29th or 30th. So let’s just wait until the 31st?

    Reply
    • Jason says

      January 29, 2020 at 4:31 pm

      A email I had in August said we expect to make payment by 30/1/2020

      Reply
      • Ik says

        January 29, 2020 at 4:36 pm

        Yep same here.

        Reply
      • Wayne says

        January 29, 2020 at 6:01 pm

        I just got my email £247.36 out of £4799.66

        Reply
    • WDC says

      January 29, 2020 at 4:36 pm

      If I was in charge of the process it makes sense to issue the email at the same time as the BACS file is sent to the bank. So probably Thursday. In the bank on Friday. It’s a bit like running payroll.

      Reply
  11. Artois says

    January 29, 2020 at 4:37 pm

    I had looked through the emails what they have sent me trough 2019. Quote from claim email:“All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.“

    I think it’s quite misleading and unprofessional to keep all claimants in dark without any updates.

    Reply
  12. William says

    January 29, 2020 at 4:38 pm

    Wonga accepted that they owed me £3390 , if I’m honest I’m not gonna be happy with anything less but I expect to receive as little as possible , absolutely no contact from
    Them at all , poor show on their part.

    Reply
    • Alan says

      January 29, 2020 at 4:50 pm

      the administrators might have assessed your claims at £3390, but the plain fact of the matter is that there just wasn’t enough money in the pot to pay everyone their assessed amounts – so theyre going to have to divvy it up so that everyone gets a small percentage of what their claims were assessed at.
      Wonga is bust, there is no one left to sue, the moneys all gone – we have no choice but to accept whatever youre told you are going to get – and if all goes to the administrators plans you should be told by the end of January.

      Reply
  13. Joanne Ingram says

    January 29, 2020 at 4:43 pm

    Hi sara,
    I have a huge over draft with an old bank that they want paying back. Is there anything you could recommend to help with that or are these claims only with payday loans.?
    Thank you

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 4:47 pm

      Not just for payday loans but overdrafts are tricky. Read https://debtcamel.co.uk/refunds-catalogue-credit-card/ and please ask questions there, not on the this wonga page

      Reply
  14. Adam says

    January 29, 2020 at 4:47 pm

    Successful claims amounted to £450+ million they only have £46 million in assets to distribute to claimants so work it out for yourself…. you really ain’t getting that much back from your total claim amount! Dont be banking on this getting you through a bad spot or booking a holiday etc lol….. be realistic….

    Reply
    • Pedro says

      January 29, 2020 at 4:53 pm

      All those numbers are estimates Adam.

      Reply
    • barry says

      January 29, 2020 at 4:55 pm

      Well said. Im expecting enough for a sunday sesh down the social. if i get enough to have a curry on the way home, then that’s a result for me.

      Reply
    • Julian says

      January 29, 2020 at 5:01 pm

      Wonga shows 23mil cash and 113mill in assets on companies house

      Reply
      • Sara (Debt Camel) says

        January 29, 2020 at 5:09 pm

        Those are not recent figures.

        Reply
        • Lynne says

          January 29, 2020 at 5:29 pm

          What are the recent figures then?

          Reply
          • Sara (Debt Camel) says

            January 29, 2020 at 5:40 pm

            the most recent are in the administrator’s progress reports: https://beta.companieshouse.gov.uk/company/06374235/filing-history

        • Katie Oneill says

          January 29, 2020 at 6:15 pm

          I just had the email £118:50 for a claim just shy of 3k and will be paid within 4 weeks

          Reply
    • Sal says

      January 29, 2020 at 5:05 pm

      I’m not that bothered about an amount. But I very happy they’ve been held accountable for irresponsible lending, and negative loan marks on credit reports will be removed.

      Reply
  15. Levi says

    January 29, 2020 at 4:49 pm

    I just hope they pay out soon after notification of the amount they will pay.

    Reply
    • Tina says

      January 29, 2020 at 5:47 pm

      I do agree Ian really struggling, down to my last few pounds to last me until next week as my fridge broke. And I had to buy a new one asap. As I’ve got a child with special needs that needs her medication kept in the fridge son now iam broke. Please hurry wonga any bit of money would help right now.

      Reply
      • Charlie says

        January 29, 2020 at 6:07 pm

        4.3%, just got email, thanks Sarah @ debt 🐫

        Reply
    • Kelly says

      January 29, 2020 at 6:05 pm

      Ive just had my email, I’m getting 4.3p of every £. Was owed £4436.50 I’m getting £191.25. It says they will pay within 4 weeks.

      Reply
  16. Simon says

    January 29, 2020 at 4:53 pm

    I would like to Thank Sara for this site, it is extremely good. I would recommend a finding page to help it to continue. It clearly shows how damaged many people are by life and it’s trials and tribulations, for people to be monitoring every 5 minutes of the day for a few quid. I’m no different, but when you’re in that situation you always feel like you are the only one. It’s a true statement when they say the rich get richer the poor get poorer, I hope everyone gets what they wish for and genuinely feel sorry that we are in this state, government to busy arguing about where digestive biscuits will come from while they get to smoke at work! True fact! Good luck everyone and thank you Sara, I’ve been fortunate to be able to make money now and then by spotting opportunities to help dig myself out and I’m a long way off getting there, knowing many more people out there in a state scares me.

    Reply
  17. Peter - Derby says

    January 29, 2020 at 4:54 pm

    Hi all, hope everyone is well.

    I am going to echo previous comments on here and ask people to remain patient – It is a frustrating time, I know but this will be resolved very soon. Expect the minimum and anything more would be a nice little bonus.

    It has been a tough month for a lot of us so hopefully this will help!

    Another thing – For me anyway, going through the the acceptance claim and value of the loans I took out really hit home! I was taking out loans month on month for £1,000 paying back £1,400. It was crazy however 100% my fault for getting into the cycle. It was something many of us relied on – in a time of need but we were exploited!

    Hopefully lessons learnt for most of us. Spend within your means. If you want to gamble, only gamble what you are prepared to loose. Been there, done that and have the postcard.

    You come with nothing and die with nothing – we have become money obsessed.

    Good luck to each and every one of you –

    Reply
    • Alan says

      January 29, 2020 at 5:09 pm

      I imagine that once everyone gets their confirmation emails this page on the site will start going quiet.

      Before it does however, I would really like to place on record my grateful thanks to Sarah and her Debtcamel pages for all the no nonsense, sensible and heartwarming advice, which has been instrumental in helping hundreds if not thousands of us navigate through the minefied of making a successful redress claim.
      Ive seen lots and lots of success stories on here, a lot of them as a result of using the template letters, listening to Sarahs advice etc etc
      THANK YOU SARAH!

      Reply
  18. BoB says

    January 29, 2020 at 4:57 pm

    is the refund a percentage of the value of the loan or the interest stated in the email?

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 5:11 pm

      You will have been told the assessed value of your claim, made up of interest being refunded and 8% statutory interest added to it.

      You will get paid the set percentage of that total amount.

      Reply
  19. Olly says

    January 29, 2020 at 5:05 pm

    Thank you Sara & everyone. I always felt like a failure due tot he cycle of Payday Loans and this page has really shown me that we are not, we have made mistakes and been punished. Good Luck to everyone.

    Reply
  20. Steve K says

    January 29, 2020 at 5:11 pm

    I have visions of one of the GT big wigs standing next to a Big RED button counting down 10. 9. 8. 7. 6 …… Boommm!!!

    Reply
  21. Alex H says

    January 29, 2020 at 5:21 pm

    Hi I need to change my bank details but I have emailed Wonga 4 times now about this aswell as waiting over 2 hours on hold to speak to someone, has any one else has this issues and they are not sending the form to put your new bank details in? This is a joke now

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 5:22 pm

      lots of people are having this problem :(

      Reply
    • Tracey says

      January 29, 2020 at 5:27 pm

      I am the same spent all afternoon on the phone to them with no luck. I have uploaded my new details but never heard anything back from them. I am very angry because i now feel i wont recieve anything at all

      Reply
    • Roman says

      January 29, 2020 at 6:27 pm

      Just received my email. Compensation 2700 and will get 107 pounds… would be Maldives will be return ticket to Brighton hahaha . Cheer up everyone , better this than nothing:)

      Reply
  22. call says

    January 29, 2020 at 5:22 pm

    i rang them eariler got through they said i should get a email between now and friday so poeple just need to chill out and wait if you haven’t heard owt by Saturday then id be worried otherwise just wait, i think it will be here by then they

    Reply
  23. Andy says

    January 29, 2020 at 5:30 pm

    Just a quick thanks to those posting sane comments and advice and a huge thanks to Sara not just for this page/site/info/help in general but for the huge constant erm “sweeping up” of unwarranted comments too. It was bound to get busier the nearer the day got.

    Must confess although I have never posted anything I thought remotely offensive I can imagine a few of my comments were too long winding :)

    My only suggestion (if it’s appropriate to say) is those seeking help with a different payday lender or such:

    please just take a moment to check the other pages on this site as there are a few to cover it. Not only more appropriate and possibly quicker to get a response in that area. Just my erm “5 cents”

    Reply
  24. Paul says

    January 29, 2020 at 5:30 pm

    I have a claim against Sunny (elevate credit) it went to the ombudsmen and a adjudicator upheld my complaint. They failed to respond so it’s now with an ombudsmen and my understanding is the decision will then be legally binding.
    How long after and if the ombudsmen agrees it’s correct do they get to pay me.

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 5:44 pm

      ask this on the main payday loan refund page https://debtcamel.co.uk/payday-loan-refunds/ … or even better read the latest comment there by Jo which you will find interesting.

      Reply
  25. Chris says

    January 29, 2020 at 5:34 pm

    Hi all – waiting for the email like everyone else. Claim value £7500. Used Wonga and others for many years when I left university juggling a newborn daughter, a low paid starting salary and various other debts. Thankfully £20k all paid off using a DMP from StepChange and have been debt free for more than 5 years. Wish I’d known about StepChange sooner – it would have helped me stop the payday loan cycle a lot earlier!!

    Reply
    • dale peary says

      January 29, 2020 at 6:02 pm

      Email received £35 from my £850 claim to be paid within 4 weeks

      Reply
    • Lilly says

      January 29, 2020 at 6:17 pm

      Got my wonga 4.3p in the £

      Reply
  26. David says

    January 29, 2020 at 5:36 pm

    Hi all
    Has anyone also found their original email rather confusing? It’s not clear if I will receive anything or not!

    Guide
    Total interest and fees on loans
    £236.94
    1
    Total compensatory interest
    £59.31
    2
    Less previous write off(s)
    £
    3
    Accepted claim value
    £0
    4

    The original email stated two loans were accepted, however remaining were rejected. Could someone please shed some light on this please?

    Reply
    • Devon1986 says

      January 29, 2020 at 5:46 pm

      They look at how much and how frequently you borrowed. Basically looking at if you were borrowing in succession because you had no way of paying it pack – which means it was affordable. So they’ve agreed some are, and are paying you back for those claims (or some it) and the interest.

      Reply
    • Andy says

      January 29, 2020 at 5:49 pm

      Would assume they were rejected as they were judged “affordable” they used an automated tool to assess what everyone had over what time periods inc how soon the next one was etc

      Reply
  27. Gail says

    January 29, 2020 at 5:46 pm

    Update on wonga site

    29th January 2020 – Statement from the Joint Administrators of WDFC UK Limited in respect of the intended distribution to unsecured creditors (including redress creditors)
    The Joint Administrators have declared a first and final dividend. This is being communicated to all successful creditors on 29 January and payment of the dividend will be completed within a four-week period thereafter. Please note that the dividend you will receive will be significantly smaller than your claim amount.

    Reply
    • Sara (Debt Camel) says

      January 29, 2020 at 5:55 pm

      THANKS – updating the article above with this.

      Reply
    • Lynne says

      January 29, 2020 at 5:56 pm

      Today’s the 29th….

      Reply
    • Clare says

      January 29, 2020 at 5:56 pm

      Payment within 4 weeks?!? Joy…

      What happened to payment tomorrow?

      Reply
      • Tired says

        January 29, 2020 at 6:08 pm

        Maybe because there is still so many people with wrong details, wrong bank accounts, can’t get through on the phones or email etc it’s unlikely these people will be paid on Friday so to cover the administrators backs they’re giving a four week time to make sure these people gets it all sorted so they finally get the money. I’m hoping the “successful creditors” whose details are all correct etc gets processed in a quick smooth process (like by friday) there’s no excuse for a delay on that.

        Reply
  28. Gary R says

    January 29, 2020 at 5:58 pm

    4.3p in the £, just got email I get £74 back

    Reply
  29. Lee says

    January 29, 2020 at 5:58 pm

    Just received

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £91.80. Your payment represents 4.3p in the £ on your agreed claim value of £2129.58

    Reply
  30. T says

    January 29, 2020 at 5:58 pm

    You will receive a payment of £273.93. Your payment represents 4.3p in the £ on your agreed claim value of £6354.43.

    I have no words other than, I’m off to the pub

    Reply
  31. Charlie says

    January 29, 2020 at 5:59 pm

    You will receive a payment of £75.97. Your payment represents 4.3p in the £ on your agreed claim value of £1762.41.

    Reply
  32. Paul says

    January 29, 2020 at 6:00 pm

    Got my email from Wonga. Dividend is 4.3p in the pound. I was due £1892.17, I got £81.57.

    Reply
  33. Vicky says

    January 29, 2020 at 6:00 pm

    I just got my offer….

    ‘The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £186.72. Your payment represents 4.3p in the £ on your agreed claim value of £4331.40.’

    That’s a tiny tiny percentage, and I’m bitterly disappointed but my mistake was borrowing from these crooks. Better than nothing I guess.

    Reply
  34. RM says

    January 29, 2020 at 6:00 pm

    Just received an email saying it’s 4.3p in the £. I get £295 out of £6854. I think that’s appalling tbh.

    Reply
  35. Dee says

    January 29, 2020 at 6:00 pm

    Hi all I’ve just been emailed 4.3 to the pound? I get £147 of a claim originally worth over £3500 :/

    Reply
  36. Sean says

    January 29, 2020 at 6:00 pm

    I’ve just received the email!!! 4.3p in the £.
    My claim was for £970
    My final claim = £41.

    Reply
  37. Dennis says

    January 29, 2020 at 6:00 pm

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £132.69. Your payment represents 4.3p in the £ on your agreed claim value of £3078.01.

    Reply
  38. Sophie says

    January 29, 2020 at 6:00 pm

    Hi everyone I have just received my email. It says they are paying 4.3p to £. For a £815.97 am going to receive payment of. £35.17. Payment they said will be within 4 weeks of this email.

    Reply
  39. Amy says

    January 29, 2020 at 6:00 pm

    4.3p to the £ just had an email confirming there:

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £210.75. Your payment represents 4.3p in the £ on your agreed claim value of £4888.95.

    Reply
  40. Ross says

    January 29, 2020 at 6:00 pm

    I have received my email !!! With the amount . Claim amount 6500 amount due is 4.3p in the pound

    Reply
    • Rather not say says

      January 29, 2020 at 6:01 pm

      My accepted amount was 1700, and I am receiving £74. Just to make people aware. It’s a pitiful amount of money.

      Reply
      • Lynne says

        January 29, 2020 at 6:20 pm

        My accepted amount was £13K and I’m getting £551!

        Reply
  41. MrsO says

    January 29, 2020 at 6:01 pm

    Hi. I’ve just received my email.
    WDFC UK Limited – In Administration (the Company)

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £350.30. Your payment represents 4.3p in the £ on your agreed claim value of £8126.26

    Reply
    • Pete says

      January 29, 2020 at 6:08 pm

      £350 from £8126 😂😂😂

      Reply
  42. Charliefriock says

    January 29, 2020 at 6:01 pm

    4.3%
    While I’ll take anything- an agreed claim of £3400 is less than £150. :-/

    Reply
  43. Anon says

    January 29, 2020 at 6:01 pm

    I have my claim was valued at £2290 and I’m getting £98 lol what a joke

    Reply
  44. paul says

    January 29, 2020 at 6:01 pm

    WDFC UK Limited – In Administration (the Company)

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £149.65. Your payment represents 4.3p in the £ on your agreed claim value of £3471.51.

    Just got the email.

    Reply
    • Lee says

      January 29, 2020 at 6:04 pm

      As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email

      Reply
    • Nick b says

      January 29, 2020 at 6:04 pm

      Me too just received a e Mail “ The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £259.22. Your payment represents 4.3p in the £ on your agreed claim value of £6013.39.”

      Reply
    • Danny says

      January 29, 2020 at 6:05 pm

      The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £116.96. Your payment represents 4.3p in the £ on your agreed claim value of £2713.13.

      Wow 4.3p in the pound – that’s disgusting! I’m sure grant thorntons moved a couple of million in to some offshore account for themselves

      Reply
    • Chris says

      January 29, 2020 at 6:05 pm

      Yup.
      The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £93.40. Your payment represents 4.3p in the £ on your agreed claim value of £2166.63.

      Pretty poor.
      But better than nowt and glad the blood sucking leech is gone!

      Reply
  45. Dave says

    January 29, 2020 at 6:01 pm

    4.3 p in the £! That equates to a good night out, just shy of £120!

    Reply
  46. Megan says

    January 29, 2020 at 6:01 pm

    Had an email 21 pound from 550 pound 4.3 p from each pound

    Reply
  47. Jack Evans says

    January 29, 2020 at 6:01 pm

    I have now received an email stating I will receive 4.3p in the pound of my claim for £213.52 so a pay out of £9.20

    Reply
  48. Karolina says

    January 29, 2020 at 6:01 pm

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £15.71. Your payment represents 4.3p in the £ on your agreed claim value of £364.48.

    Reply
  49. Martyn says

    January 29, 2020 at 6:01 pm

    Just had my email stating i will be receiving 4.3p in the pound!
    With a total claim worth £4391.41 I will be getting paid £189.30.
    Disappointing after nearly 3 years of chasing but some relief in a way that they have acknowledged that this type of leading was unsustainable and has ruined more lives than just mine.

    Reply
  50. David Lane says

    January 29, 2020 at 6:01 pm

    Just got my email saying a dividend of 4.3. % still it’ll be £20.10 that I didn’t have before and can spend on a few drinks lol

    Reply
  51. Caitlin Dunbar says

    January 29, 2020 at 6:01 pm

    Just got my email, getting £100 and it’s going to take 4 weeks HAAH! What a joke. Main thing for me was always getting credit score cleared. So, maybe we should all be grateful for anything really.

    Reply
  52. Alan says

    January 29, 2020 at 6:02 pm

    Just got my email.

    Recieved 88 pounds from 2200 pounds

    Roughly 4%

    Payment to take 4 weeks as per email

    Reply
  53. Chris says

    January 29, 2020 at 6:02 pm

    Hi all,

    Had my email stating

    “The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £158.27. Your payment represents 4.3p in the £ on your agreed claim value of £3671.39.”

    So there you have it. 4.3p to the £

    Reply
  54. Paul G says

    January 29, 2020 at 6:02 pm

    4.3p in the £….. I’ve just had my email!

    “You will receive a payment of £156.71. Your payment represents 4.3p in the £ on your agreed claim value of £3635.28”

    Reply
  55. Lorraine says

    January 29, 2020 at 6:02 pm

    Just received an email

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £102.15. Your payment represents 4.3p in the £ on your agreed claim value of £2369.72.

    That’s around 5%

    Reply
  56. Holly says

    January 29, 2020 at 6:02 pm

    Hello everyone I just got this email from wonga I actually laughed out loud .

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £22.47. Your payment represents 4.3p in the £ on your agreed claim value of £521.19.

    Reply
  57. Ruby says

    January 29, 2020 at 6:02 pm

    Just received my email:

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £20.39. Your payment represents 4.3p in the £ on your agreed claim value of £472.97.

    Ridiculous!

    Reply
    • Andrew says

      January 29, 2020 at 6:02 pm

      Just get the email:
      ”The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £18.35. Your payment represents 4.3p in the £ on your agreed claim value of £425.79.”

      So funny

      Reply
    • Chris says

      January 29, 2020 at 6:02 pm

      4.3p in the £. My total payout is £61.91 from an accepted claim value of £1436.28.

      Reply
    • Luke Kyle says

      January 29, 2020 at 6:02 pm

      Got mine just now 50 pounds out of 1150 4.5 p to the pound

      Reply
    • Vita says

      January 29, 2020 at 6:02 pm

      Email i received this evening-
      You will receive a payment of £11.62. Your payment represents 4.3p in the £ on your agreed claim value of £269.63.

      Reply
  58. Oliver says

    January 29, 2020 at 6:02 pm

    I have received my email from wonga to confirm their payment and I am very disappointed.

    They are only paying 4.3p of the claim value which means I am receiving only £109.41 against my claim value of £2538.08.

    It also says payments will be within four weeks from today.

    Reply
  59. Julieann says

    January 29, 2020 at 6:02 pm

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £161.76. Your payment represents 4.3p in the £ on your agreed claim value of £3752.41.

    Reply
  60. Bel says

    January 29, 2020 at 6:02 pm

    4.3p per pound. I’m getting £8 on a £187 claim

    Reply
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