Debt Camel

Answers to questions about debts and credit ratings - in plain English!

Wonga – administration ended, company dissolved

The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.

The company was finally dissolved in December 2020.

See Companies House records for details.

 

Background to the administration – rising complaint numbers

A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.

When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.

The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.

There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.

Details on the Administration

The Administrators have made various progress reports (available from Companies House)  and statements during 2018-20:

  • in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
  • progress report to end February 2019;
  • Witness Statement in April 2019;
  • progress report to end August 2019.

An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.

The Administrators assessed all claims using an automated tool. This took account of:

  • all loans, including those over 6 years old
  • how large a loan was compared to a customer’s income;
  • how often someone borrowed without significant gaps;
  • whether there were indications of hardship such as missed payments;
  • if there is a balance outstanding for the right of set-off.

Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.

In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.

In September, the Administrators sent an update on progress up to end August 2019. Key points include:

  • at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
  • the total value of these claims is c £460million – an average of c £1,200 a claim.
  • £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
  • The remaining loan book will not be sold to a debt collector.

At this point the Administrators were saying that payments would be made by 30 January 2020.

29 January 2020 – administrators announce 4.3p in the pound

On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.

The administrators have now given the final numbers:

  • they assessed 401,202 claims as being valid;
  • of these 358,129 are being paid 4.3% of their assessed compensation value;
  • the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.

What happens next:

  • the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
  • the loans that are being refunded should be removed from your credit record in the next 6 weeks.

My comment – ripped off by Wonga and now let down by the regulators

The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.

But many people will have been hoping for more than 4.3% and are very upset.

It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked

And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.

This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.

The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.

Readers comments – Shock and disappointment

This a brief overview of the hundreds of comments below this article.

Some people are happy to be getting anything:

  • “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
  • “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
  • “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”

The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:

  • “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
  • “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
  • “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
  • “Owed £1499, getting £63…what an absolute joke!”
  • “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
  • “Gutted…. was hoping for at least the 10% speculated.”

This reader blamed not just Wonga but the regulators:

  • “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”

Some are just are delighted that Wonga has gone under:

  • “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
  • “Mines going to charity. Best thing to have happened is for them to have gone bust”
  • ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”

Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.

February 2020 – some clarifications from the administrators

The remaining loans

The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.

But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.

In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.

No deductions are being made for tax

The Administrators have said:

“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”

The simple version of this is:

  1. the administrators are not taking off any tax.
  2. there will, therefore, be no tax to have to reclaim.
  3. the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.

A small number of extra payments

A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan.  These extra amounts are also being paid out and you will get 4.3% of them too.

If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.

If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.

Bank account issues

I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:

These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.

I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:

Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.

A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:

 “I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”

February and March – payments started but with problems

I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.

Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:

  1. confusion over whether a claims company has been paid or they will be;
  2. Wongasaid payment was sent to a claims firm that hadn’t been used;
  3. Wonga said a cheque was sent to a house you no longer live it;
  4. Wonga said a payment has been made to your bank account but it hasn’t arrived ;
  5. Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.

On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:

The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.

On 19 March the Admistrator’s announced:

The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.

From here on progress was very slow, impeded by lockdown.

End August 2020 – administration ends – do you still have a problem?

Have you not been paid?

The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.

At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.

The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.

A problem with your credit record

If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.

This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.

If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.

More Debt Camel articles:

Refunds from large loans & car finance

Payday Loan Refunds

Refunds from other payday lenders

part of a credit card

Is your credit card limit too high?

Comments

  1. Jade Viles says

    I have just received this email. I’m confused as where is the document that has been uploaded?

    Document Alerts

    You have registered to receive document updates for case W30201513.

    The following document has been added

    Document Dividend Disclosure created on 28/01/2020 10:52:10
    This is an automated email, please do not respond to this email as it does not get monitored.

    Reply

      • Jack says

        Has anybody used the resolver website templates to carry out complains to these payday loan companies? And how long did it take for a response? I sent off complaints to LS, Satsuma, Sunny and 118 and am yet to get a response from them.. i sent the emails off ten days ago?

        Reply

    • Jack says

      Has anybody used the resolver website templates to carry out complains to these payday loan companies? And how long did it take for a response? I sent off complaints to LS, Satsuma, Sunny and 118 and am yet to get a response from them.. i sent the emails off ten days ago

      Reply

  3. MJ says

    I have been reading all your comments quietly. Not commented, I am waiting on my email, my redress is £7300.
    Like many of you I had a bad bad addiction to online gambling, bad divorce 2 failed and miserable relationships. To gamble I did some pretty bad things, I used my ex partners bank card, I sold jewellery, stuff that meant a lot, but not that much for me to stop the gambling.
    I used Wonga a lot. I had a good job worked hard and that was keeping me alive. I thought about bailing so many times.
    Then 2 things happened I met my now husband, I got diagnosed with breast cancer. With his help, I got paid out on PPI paid a lot of my debts, I retired and spent every penny of my pension paying all of my debts. I am now debt free and cancer free. I married my man, I have the best life. I never gamble, I got help. We have a joint bank account so he sees all my spending. But I never want to gamble now. My life has changed so much.
    I just want to show you people there is another way, another life to live.
    I was lucky, I could have been in so much trouble I could not be here, I got so close so very close. But I know now how precious life is, please people get the help you need, and start to live again. I spent almost 20 years in debt due to gambling. There is another way.
    Good luck everyone x

    Reply

    • gary says

      To all those trying to quit gambling it can be done! You need to find what you love about life and go after it only when you can see a brighter future will you be able to quit. I self excluded from all gambling sites, and self excluded from all bookies in my area, last bet was April 7th last year, after 20 years of gambling, debt peaked at £86k, now down to £78k still makes we sick that I hand over £300 per week in loan and credit card interest.. but in 4 years I should be clear of it all… its not easy, but good luck to all…£3k claim here, so hopefully it might cover 1 weeks interest!

      Reply

    • Gerry says

      Thank you for your comment. I am in a lot of debt due to gambling but have a good job that gets us by. I have recently stopped with gamcare but want to knuckle down and be debt clear and pay my mortgage off early to enjoy retirement.

      Reply

    • CW says

      Thankyou for posting this. I finally got rock bottom with my gambling last week when I was landed with a CCJ. It was the wake up call I needed and I have now self excluded and installed a gambling blocker on my phone and laptop. It’s good to know that there are people who have been in my position and have recovered. Best of luck everyone with your claims. I’m hoping for a little something back from the £1587 I’m owed. X

      Reply

      • Scott P T says

        I’m in the same position as yourself. I live in a resort which means there are lots of casinos and temptation to gamble. Yet, for some reason they’ve never interested me. However, the many bookmakers do and that’s my failing. A simple Gregg’s sausage roll ends up costing me at least a £100 because it’s next door to Ladbrokes. I did put a self exclusion on myself two months ago, but they took no notice and staff let me in. I stood there, next to the FOBT with money in hand for what seemed like an eternity. I then cursed to myself for being such a weak willed %#%^& and walked out without spending a penny. It felt so good at not being tempted to actually put money into the machine. I’m hoping this will carry on for the rest of my life. Very proud of myself and anyone who comes through the other end.

        Reply

    • Ben J says

      This is great to hear. As someone who is currently battling the gambling issue, I got myself into 20k of debt – and thank fully after four years of £300-500 payments a month, I have two x £173 payments left. Even 5% of my £2000 claim would be a big help tears achieving ny goal, and it will be at the age of 27, I can finally start my life again after 9 years of hell.

      This refund is money noone expected to get wether it be 1%, or 10%+ – it can be a huge difference to someone mentally – knowing there is light at the end of tunnel.

      I hope everyone is happy with this, I also want to thank Sara for all the updates and help along the way. Many thanks

      Ben

      Reply

    • SB says

      This is a lovely story to read! & touches a lot of nerves! I’m glad you found the happiness you deserve we all have our demons! P.S here hoping we all get a little more than the small % speculated! But anything is a bonus! X

      Reply

    • DM says

      Success so far:
      Cash converters £1400 on three loans
      Cash converters (local franchise) £2400 48 loans
      Piggy Bank £200 x3 loans (still owe £67)
      Sunny £5700 loans 15-52 awaiting payment.
      Bamboo £4.5k – £8k outstanding rejected complaint – Any comments with successful claims after initial rejection and process would be greatly appreciated?
      118 118- complaint sent and acknowledged but no response after eight weeks other than it has been logged. What should I do as comments on FOS seem to take forever.
      Every day loans – £8k not submitted as have agreed £12 repayment at the moment and were the most diligent and accommodating when I got into trouble- has anybody had success with this company?
      Amigo £8k outstanding – initial loan with FLM in 2011 for £4K and topped up twice to £9k last year. Plucked up courage to send complaint today based on comments from forums that will not impact guarantor
      Payday UK/quick quid/fernovo – logged on money shop portal as in administration and waiting response. Have advised it will take more time to look at case and hope the go back to payday UK loans from 2010
      Uncle Buck- sent last week and awaiting response

      Reply

      • Sara (Debt Camel) says

        Bamboo & 118 – send to FOS now, it takes how long it takes, delaying will make this slower.

        Everyday loans – send in that complaint NOW. It should not affect your payments arrangement – this is not a problem people have.

        Amigo – GOOD LUCK, horrible loans & they can be some of the easiest claims to win. Your guarantor won’t be affected if you carry on paying.

        Payday Uk – yes they will go back to 2010 but don’t expect a speedy payout – 2nd half of the year

        QuickQuid – will also be slow. A claims page will be set up in a few months.

        Reply

        • Ik says

          If someone have Safetynet Credit respons is very fast.I put my claim in yesterday and received email back today that I’ll get back interest what I paid in full amount 130 pounds will do for holidays.Just need to send them back my bank details.

          Reply

          • Adam says

            Hello IK,

            Did you use the format suggested on this site with Safety Net Credit? they were really bad with me when i was with them. They kept upping my limit which i obviously couldn’t afford and got in trouble, I am now dealing with a debt colelciton company for their debt. I am paying something every month but it is alot.

            Is anybody able to advise my best action for complaining to them as it was month after month having to rely on them after they kept taking all my money and the limit kept rising and having to be used.

            Thankyou in advance.

            P.s lets hope for some good news from wonga today :)

      • Benjamin J says

        Hi DM – how do you go about complaining to companies?
        is there a template letter?
        Purely the fact i owed around 20k, (Wonga was 2k) and ive been paying it off for five years, and would be interested in sending complaints to:
        118118 Money, LendingStream, Satsuma, Sunny, Wagedayadvance (which i presume has gone), and two debt companies (though cant remember who transferred the debt)
        Many Thanks
        Ben

        Reply

    • DM says

      Thanks to Sara for such a great website and wanted to share my current experience after 12 yrs of payday loans bad credit loans.

      Firstly, it is hard to accept that whatever your reason(s) for getting into bad debt to talk to the people closest to you and my advice if you are looking at this page is three fold::
      Never borrow off friends or family to pay off high interest debt, don’t fool yourself into thinking it will keep your credit rating up and you will end up borrowing again.
      1. If you have not gone through all your income / expenditure and are daunted to do so either to work out what you owe, how long it will take to pay off or just worried about a letter coming through the door and your partner seeing. Stop. Think. By putting off you will continue to rack up more debt at stupid rates.
      2. Just phone all of your existing financial loan companies and explain you are struggling and you don’t have all the income/ expenditures worked out yet. They will offer you breathing space to resolve which if like me you are /were behind on bills or have no money after you have made monthly payments.
      3. Start the clock – the template letters on debt camel are easy to send and puts the onus on the companies to provide you with the info.

      Reply

  4. Connor says

    Did you upload new documents through the link they they sent you?

    When you clicked on the link did you have to log into your account first or did you just upload them straight away?

    Reply

          • Connor says

            How odd, I uploaded my evidence or bank account details roughly 2 weeks ago now and have had no confirmation what-so-ever! Talk about been left in the dark, when did you upload yours? I’m pressuming that email you;ve gotten is to say that your document has been succesfully submitted?

          • Connor says

            How confusing! Apprently we’ll be told tomorrow the total we will be getting paid, but this means nothing if they haven’t got the new info we uplaoded… I question this because their uploads page gave no confirmation and I’ve emailed 3 times to get confirmation and receieved nothing in return

        • Clare says

          I uploaded to the link several times, but when I checked via the phone they told me there were no updates? Thankfully I had also emailed the info with attached supporting docs and the lady I spoke to found my email and changed my info using that instead.

          Reply

          • Bob says

            I uploaded my docs, without signing in and phoned Wonga to confirm they had received them. They said they had and that I should receive an email shortly. I would suggest you call the customer care team to confirm.

  5. Hollie-Jayne says

    I’m so confused. I emailed new bank details. Was confirmed all ok and said i didnt need any supporting documents? But I didnt have to send supporting documents?

    Reply

    • Sara (Debt Camel) says

      if you were told it is all OK, then it should be fine. Not everyone has had to send extra id. I don’t know how they made the decisions.

      Reply

    • Dean Whitelegg says

      Hi Hollie-Jayne,

      I had the same email asking for up to date info on bank account and id, and uploaded via the link and it worked first time. I had an email the following morning saying they have received my documents and had updated. However, my postal address was wrong and I couldn’t update via the Wonga website… Had to email them separately with an attachment to prove I had moved. Hope you have figured this out!!

      Reply

  6. Hazza the jazza says

    Hi sara, was wondering if satsuma could go into administration, but provident still continue to operate their vanquis and door step brands, or would they all fail together, I’m being hypothetical, as this is not happening, but was wondering, you know because they drag everything out with the ombudsman with their exaggerated tactics.

    Many thanks

    Reply

  7. Al says

    With regards to the criteria for upheld claims, who decided this. Was it Grant Thornton or the Ombudsman? My claim was partially upheld due to having borrowed extensively month after month for years. Having just had a new born I spent the night up feeding and took the opportunity go back through my borrowing with Lending Stream. After constructing a snazzy spreadsheet the interest paid totals over £9000. I have used one of your templates to lodge a complaint, but fully expect it to be rejected and have to take it to the ombudsman.

    Like many on this site I’m eagerly awaiting that elusive percentage. However probably more comforting was being able to relate to so many experiences that others have shared. Sleepless nights soaking with sweat, not answering the door or phone calls. Notions to end it all. Thankfully now I am in a much better place. But if anyone still feels like this I implore you to seek help. The embarrassment and stigma attached to admitting to having been foolish enough to having been sucked in by these companies should be abated by the fact so many others did the same. You are not alone, and people will understand.

    Sara many thanks for everything you do here, a phenomenal effort!

    Reply

    • Michelle says

      Hi
      I just filed a lending stream complaint too. I’m expecting them to come back at me with a request for dates and references of the loans but mine were over maybe 4 years and the last one paid off in 2013 so if upheld there’s quite a bit of interest to go on.
      Anyway I’ve set aside a day to go through all my statements but they have all that in their records they just like to make it hard and hope you go away 😩

      Reply

      • Miss Partridge says

        Lending stream paid out last week. They initially refuted my claim and asked me to provide evidence. I was planning to get back to them later when lo and behold, another email arrived detsiling all the loans that didnt meet the affordability criteria. Then they offered me the money. I said yes. The process with lending stream took less than 8 weeks.

        Reply

        • Michelle says

          That’s encouraging! I’ve been checking all my correspondence with them and I defaulted on my first loan but three months later they gave me another – and another – and another for several years with defaults every now and then. I can’t see how they have a case when they kept loaning to someone who kept defaulting! The interest on the first two loans (as far as I’ve got with my checking) was £1200!

          Reply

    • Claire says

      For you ref, Lending Stream rejected my claim first time round .. I then took it to the Financial Ombudsman and won, so definitely worth perusing

      Reply

  8. Jo says

    Just spoken to a really nice guy at Grant Thornton. (Don’t bother ringing the Wonga ‘helpline’ people, as they won’t pick up).
    GT chap confirmed that everyone owed will be emailed the total they are due at some point tomorrow (29th January).
    Hope this helps.

    Reply

    • Kat says

      Thanks for this believe it when I see it, but hey ho it will happen at some point. 😆. Makes you wonder if anybody has actually received an email yet. x

      Reply

    • Heather says

      Where did you get the number for GT I e been trying to get Wonga on the phone for days with no success. They have still not sent me the email to upload my new back details even though I have emailed them about 10 times requesting it.

      Reply

    • Andy says

      That’s good news then Jo, thank you. 😀

      Let’s hope the payouts start to appear relatively rapidly after the mail too (same day would be nice but that may be wishful thinking! No harm in thinking though!)

      The % is I hope higher than people’s “worst fears” too, but all said and done it’s a case of “it is what it is”

      I’ve consigned my thoughts to it being a number I picked quite a while back now so it will be vaguely interesting (to me st least lol) to see how far out I was. I’ve -never- posted this number or how I guesstimated it in public – it’s more a case for me of using that to inject some positive into it all to see how wrong I was, either way!

      Reply

    • Mark says

      I spoke to them too unfortunately he couldn’t and wouldn’t confirm when the payments would be made. Sounds like 2moro will just be an amount and a date for somewhere along way off?

      Reply

  9. Mark says

    Hi, wondering if many people have been in my situation. I had a bad gambling problem and to help fund it borrowed over many years (10-15) around 30-40k from bad credit and payday loan companies. I am awaiting the Wonga’s email but have borrowed from many more that have been mentioned. What is the best way to claim back from them if I can??

    Reply

  10. Dan says

    All this Wonga fiasco has taught me is to actually get my claims in early! In 2018 I had to sell our house as we were over £40k in debt and we had £50k equity in our house. I spent the whole weekend going through all old pay day loans / credit cards for unfair charges and unaffordable
    Loans. So far in under 2 days I have already been paid a goodwill payment and been told I will get some interest back. I think if I went to the FOS I would get more but I’m happy with a bit of something. I’m confident more of these companies will go under. So I beg anyone who is in financial difficulty or that has been to make these claims ASAP. It’s too easy when you are sinking in debt to just “ give up” . Keep your head held high – these companies have wronged a lot people. Here’s to getting some “ Wonga “ £££ back this week :)

    Reply

    • Ms B says

      I’m the same Dan I wish I’d done this earlier I tried with Wonga in 2016 (my loans were in 2011) and they rejected my claim I should’ve gone to the ombudsman 🙈 the next thing was I got an email from the administrators after they collapsed (my complaint must’ve still been on file ) saying I was owed £3,600 so really anything I get back now will be better than nothing but it still hurts that I potentially could’ve got the lot if I’d gone to the ombudsman originally

      Reply

  12. Stephen Ford says

    Has anybody dealt with safetynet ? And how they work intrest because i was using them for nearly three years and they said is only paid £200 intrest when each loan was for like £300-£400 and even though i had to get a loan same day they upped my limit every week

    Reply

    • Annonymous says

      I put in a claim through Resolver to Safety net – they came back really quickly and offered me £1,500 – I had to decide quickly if I wanted to accept and money was in my account within 2 days. It made me think I would likely get more if I went to ombudsman but as I expected to get nothing I happily accepted. I didn’t even use them for that long, lending Stream on the other hand are dragging their feet. My Wonga redress is approx £8,500 but not holding out for much of a refund.

      Reply

  13. Darren says

    Hi I only got one email saying what I’m owed haven’t recieved any more emails after that does this mean I wont receive any payout now as alot of ppl are saying they’ve had email asking for b/c details or to confirm their b/c details.

    Reply

    • Nicola says

      I am the same I never got email about bank details but email last year saying how much I was owed. ( I no it will be lass). We should still get payout. If you not changed your bank details don’t worry mne are still the same

      Reply

  14. Jonathan Adam says

    Just curious. Do Grant Thornton have a set time to pay us out by after the percentage is revealed or could this go on for months?

    Reply

    • Andy says

      I cannot see any reason to hold back sending payments out, probably in large batches, but I am not familiar if there are any specific banking rules with this with it being Administration dealing with it.

      I guesss all I mean is I cannot fathom why they would delay longer than needed. Unaware if there is specific legislation to compel them but I would be surprised (honestly) if I had no money or the email did not explain any possible cause for delay by the end of the month.

      Reply

      • Lynne says

        I thought because of the two month extension that they got (ie payout in 4 months not 2), that that was the maximum amount of time allowed without them having to go to court again? In other words they have to stump up by the end of this week!

        Reply

    • Andy says

      I did read that earlier but the (at the time) solitary comment that was posted disgusted me so much I marked it “down” and closed the page. I’ll not repeat what it suggested.

      The interesting thing is the poster appeared to be from one of the most deprived areas of the country too.

      Reply

      • Laura says

        When Wonga first went into administration I was in the process of about to get a mortgage as my case had been decided in my favour at FOS so I knew there were all coming off my credit record. But as we know I didn’t get a penny and they were left on. I contacted the money expert of a paper won’t say which and he wrote a very neutral piece and had experts give me advice but omg the comments there were hundreds. Hard not to take it personally, I was horrified! but I’m Sure we have all learnt not to judge anybody in life given the struggles we have all faced ,so in a way we are better off! Experience makes you wise.

        Reply

    • Takethatmad says

      It says ” complainants could get back less than 10 per cent”. 1% is less so not really getting anyones Hope’s up..

      Reply

    • Alastair says

      So taking £460,000,000 and dividing by £45,000,000 gives us a pretty precise % of 9.8%. So relax everyone, tomorrow we will find that each of us will receive roughly 10% of our allowed claim. My claim was around £3,500 so £350 will be welcomed as I never expected anything really.

      Reply

      • Sara (Debt Camel) says

        EXCEPT the 460M could be a lot more. And the 45M could be less or could be more. Those numbers were before all the claims had been received, let alone assessed. And before they knew what some foreign assets could be sold for.

        Reply

  17. Alex says

    Hi everyone,

    Please be careful regarding emails etc over the coming days. This forum is great but on the other hand very public. Unfortunately there are people out there who will gladly try to take advantage of our desperation and know we are expecting emails in the coming days. Take care and check throughly before you click any links or enter personal details when any emails come through.

    Although email addresses are kept private on this site, there was an issue some years ago when scammers sent blanket emails out to o2 customers, they knew that most were not customers but relied on some of them that were to enter details.

    Reply

  18. Laura says

    It’s really inspiring to read a lot of the stories today so here is mine…. I was in my final year of a professional degree but I had to give up my part time job as the course became very demanding. It started there, I graduated and had a low paid nhs training post for a year but living costs & expenses were really high. From that payday loans started, bank loans, very catalogue and credit cards just to meet my living costs at the end of the month. I wasn’t gambling, drinking or living the high life. I was even buying iPads on credit with catalogues and selling them at huge loss just to repay the interest on monthly payday loans!. Bizarrely my credit score was great because I never missed payments but I was a expert juggler. In the end I found this site one night unable to sleep in 2017 and realised the only way I could move on was to stop borrowing. I won all my cases with payday loans & car finance. Stopping borrrowing and the cycle was the key and then I could address the other debts . I’m now debt free It too two years of being tough and budgeting. It nice to be able to live a normal life without fear and worry and juggling.Got over £16k back so whatever I get from Wonga and my figure was 5 numbers will go towards buying a handbag in the sales to remind me what it’s like to carry the weight of worry on your shoulders. Hope everyone struggling faces up to their problems, don’t let pride ruin your life. Thanks a million again Sara for all your pointers over the years

    Reply

    • Lucy says

      I’m in the same situation. I was at university, borrowing from payday loans such as Wonga etc just to pay for my university needs such as a laptop for the course I was on etc. Even getting very phones to trade in for cash to pay off debt!

      I had to hide all my debts from my parents, dreaded the letters coming through, even when I left home I thought I was safe, but then the letters started coming and had to confess to my partner about this secret i was hiding from him for a couple of years.

      I’m two months off from being debt free, and seeing Wonga come to justice is cherry on the cake!

      Enjoy whatever you may get everyone :)

      Reply

      • Hel says

        I also did the Very phone thing! Selling for cash:/
        Makes me feel so relieved I’m not alone.
        It’s only in the last couple of years I’ve managed to get myself out of that cycle, but I’ll be paying back my debts for years to come.

        Reply

        • Laura says

          Hel it doesn’t matter how long the path takes, it matters that you are on it. You will get there and I wish you all the best in journey to being debt free

          Reply

      • Laura says

        Amazing that your so close to the end. It’s absolutely been a learning curve. I will never forget the dread and panic but the plus side is I’m A much more empathetic and patient person now. You never know what others are going through. All the best!

        Reply

  20. Deane says

    I’ve not had an email stating what I am owed, however, I have had an email stating my claim was successful… Am I missing something here? When was the “amount owed” email sent out???

    Reply

    • Alastair says

      I’ve just read the email that I received and all information was contained in the email. Just scroll down and it should be there otherwise you’re looking at the wrong email?

      Reply

      • Mandy says

        The last email I had was 10th January confirmed I would be informed by the end of January how much I would receive but nothing since

        Reply

  22. Paul says

    Folks…will some of you pls calm down with your tone of comments to others whom may have posted a comment that may not suit your own narrative. Yes….whilst you may be certain, like others, that the percentage is not known, it hardly will hurt you just to let someone less informed post a comment that may even carry speculation. For some people, this is the only place they can actually voice their opinion as these loans are not something any of us are proud about. if anything, we are altogether in this….and certain ppl’s predicaments will be different to others….so be tolerant pls…and understand that whilst the payout might be just a formality to you….it may be the highlight of another persons week/month. no harm done by the odd person expressing a hope….whether unfounded or not.

    Reply

    • nosey68 says

      Well said Paul. Any of us that got involved with Wonga must of been living in hope more than anything. I’ve been doing the same two lottery lines for five years. I’ve got £25 back so far. I just hope i get more back from Wonga😋

      Reply

  23. African Queen says

    After what has seemed a lifetime, here we all are, 24/48hrs aways from knowing. Look how far we have come.
    Good luck to everyone.
    I cannot end without shouting out to Sara. I accidentally came upon this site about a year ago and it has been my lifeline.
    Sara, if you only knew how you have touched people’s lives.
    I will always be grateful to you for helping me to turn my life round and be debt free.
    Thank you again.

    Reply

    • Simon says

      I’d also like to say a huge thanks to Sara! She has been a great help and prompted me to claim for loans by sunny around the same time.
      I Hope everyone gets at least enough to have a celebratory drink and maybe also claim against some others that lent in a similar way and get something bigger back for a rainy day!

      Reply

  24. Mandy says

    Hi everyone like the majority of you I got sucked in by many payday loan companies including Wonga it got to a point where all my monthly wage was going to pay them off so I would be frantically applying for a new loan with each company to see me through the month! My husband knew nothing of this so I was living in fear as I got further and further into debt! I’ve had notification from another 2 I think saying I’m owed compensation but these don’t look as though they will be paid out until spring at least!

    Reply

    • Nick says

      I hope that you have made complaints Mandy. I was in the same situation as you & have already been successful in getting redress from MyJar & Sunny. (Nearly £3000 in total). Two other companies are with the ombudsman to look at. I was living on payday loans for nearly three years!

      Reply

      • Mandy says

        I was so embarrassed Nick I turned to Payplan as my debts with these sharks had got out of hand and the trouble is they were passed to debt collectors and I don’t know who’s who anymore. Two of them did actually write to me like wonga so I’ve another two claims going but I know there’s one with Lending Stream, quick quid, and Swift Sterling I’ve heard nothing from them?

        Reply

  25. Caroline says

    Hi,
    Is it likely that after this is all finished the Wonga loans (paid) that show on credit reports will be wiped off? Thank you

    Reply

      • Caroline says

        Ah excellent news thank you! I’m more bothered about removing the negative loan marks than any kind of payout tbh. Although I have now emailed the other pdl’s I used with your fab template. Many thanks! And Good luck everyone! 😊

        Reply

  26. Jamie Penfold says

    I don’t understand how people know how much they are getting back before the percentage! I have received every email bar this one. Am I the only one?

    Reply

    • Laura says

      Did you not get a email saying your claim was upheld or partially upheld? It was calculated on that, showing your accepted figure although we all know that’s not what it will be before anyone adds that !

      Reply

      • Jamie says

        No, I have never had a figure just the email saying we will send out figures etc at the end of January! Some people are saying they have already received this?

        Reply

        • Laura says

          No people are talking about their redress figure which was sent in the email saying claim was upheld. Have you not had that?

          Reply

  29. Emma says

    Just after advise I received an email end of sept advising what my claim was worth but that it be extremely lower. On 14th Nov I had another email about the claim and confirming the last 4 digits of my account which are still the same so I didnt do anything further as advised in the email.

    But now I’m reading on here about a 2nd email about bank details going out start of jan, does this mean I wont be getting anything back regardless of how little??

    Thanks

    Reply

  30. Sarah says

    Received an email at 17.34 this evening stating that they have received my supporting documents and have updated my bank details. Finally! One step further. I uploaded my documents on Thursday last week

    Reply

  31. Chloe says

    Like everyone else I am patiently waiting to see what I will receive from Wonga. I came across this site on Sunday and read that some of you have used resolver, tonight I submitted 5 cases via this site, which I wouldn’t have even known existed if it wasn’t for stumbling across this page.

    Reply

        • Jay D says

          No email that I have recieved has mentioned any dates. Simply said end of January.. tomorrow is still only the 29th, you might even get the email on the same day payments come through which we have been told is the end of January. The other thing is that I think payments will start being made by the end of January, they have to process hundreds of thousands of payments, even with an automated system I can’t see this happen in one day so we may well see them into February.

          Reply

          • Debbie says

            Third party reference: 

            The Joint Administrators have assessed your claim and can confirm that it has been partially accepted. Your assessed claim amount is explained in the table below. A full breakdown of your loan history can be found at the end of this email.

            Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.

  33. Jo says

    Hi I’m still trying to get a link to change my bank details as they have my old bank account which now closed . I’ve emailed wonga several times and called them about 6 times but still no response . What happens if they attempt to pay into a closed bank account ?

    Reply

    • Mandy says

      I had the same issue and I just logged into my Wong’s account and changed my personal details I then received an email thanking me for informing them of my change of bank account. The email that went out on 10th January was to tell me what account they held on file for redress payment to go into

      Reply

      • Jo says

        Hi Mandy have you been able to log into your account since jan 10th ? I haven’t used wonga account for a few years and can’t seem to find anywhere to log in . Thanks

        Reply

        • Mandy says

          Sorry Jo just seen your reply I’ve not been into my Wonga account since changing my details so just tried now and there’s not log in button anymore! If a payment is attempted into a closed account it will bounce back to the sender. If you go to Wonga website there is an option to contact them I’d try that and explain they hold the wrong bank details

          Reply

    • Andy says

      Jo, I’m not sure but if the old bank cannot be 100% sure they can move the funds to the new bank (like a forwarding thing if they even do that) then the payment gets rejected and returned to the Wonga Administration.

      There will no doubt be quite a few failed payments for a variety of reasons and they will of anticipated it .

      Reply

      • Jo says

        Hi Andy thanks for commenting , I’ve contacted my old bank and they said the money will not be accepted into my account and the sender of money will be notified of this.

        Reply

  34. Dawn says

    I just wanted to say a big thanks to everyone here. Like you all I’ve been eagerly awaiting the wonga email. However, I have taken the time to read through all of the comments on here. As a result, I have blocked myself from any gambling site for six months, and I have put claims in to the many other companies I borrowed from 🙈. Thank you all for the advice in this thread. I feel better already x

    Reply

    • Sara (Debt Camel) says

      I hope this is the start of a much better 2020 for you – well done for taking that important first step.

      Reply

    • Bev says

      Dawn, I did the same and blocked myself from a gambling site a couple of years ago. And have not gone back on any since then. From first finding this site last year I put a claim in with Quick Quid and got a quick response and a good outcome. I feel better about things now aswell and am in a better place😊

      Reply

      • Dan says

        Blocking yourself is certainly the way forward because of this thread I have submitted claims to lending stream, dot dot and satsuma so soon see how they go thanks everyone

        Reply

  35. Alex says

    I know it’s close to actually hearing what the % and nothing can be done – but out of curiosity, just how do they find themselves in position to only pay out 1-3% (if that is the case) Just how high does the amount of September claims need to be Vs the lack of revenue gained within the same period to knock the % down this low?

    When did they start wrapping up trying to claim loans back? When the portal closed?

    Reply

    • Sara (Debt Camel) says

      They closed the portal at end September. the problem isn’t the revenue from loan collection during the period it’s the huge unknown of what they sold some foreign assets for.
      They only stopped collecting from loans in December, after they had offered people with outstanding loans a settlement offer to maximise revenue.

      Reply

  36. Sarah says

    I guarantee that when/if the percentage is released tomorrow there will be endless people phoning the Administrative staff giving them abuse like it is their fault..

    Reply

  37. Jack says

    I’ve had an accepted claim and I’m waiting for any sort of payout like the rest of you. What I’m not sure on is what they’re paying out for? To be more specific, I used them for roughly 8 years however nothing in the past maybe 7 months. I paid everything back in time over the years. Why is it they’re saying they’ll give me money back now? Is it due to the horrific APR they used?

    Reply

    • Sara (Debt Camel) says

      The payouts are for unaffordable lending.
      These loans were only supposed to be used for a short term emergency.
      As you used them for years, Wonga should have realised that you had become reliant on their loans and stopped lending, because repaying one loan was leaving so short you had to borrow again.

      Reply

  38. Janice says

    I have been expecting an email today but nothing I uploaded my documents but have heard nothing dont know if they have them or not will just have to see what happens

    Reply

    • Jo says

      Hi Janice was it your bank details you uploaded and how did you do this ? Did you log into your account or was it a link you received from wonga ? I’m trying to change my bank details but cannot get any response from wonga .

      Reply

    • Janice Redding says

      I got a link from wonga which asked me to upload my passport and bank details which I did but heard nothing after

      Reply

  39. Brian says

    Been lurkering on here for over a few months watching the updates etc
    Had a wonga account when i was 18 and was in continuous debt as would lend.. get paid and pay back… be skint and lend more .. etc etc
    Total value has been accepted at 1400 and had all the emails people on here are talking about. Just waiting to see what sort of percentage is dealt out like all of yourselves

    I have seen a few posts also mentioning other forms of payday loan

    Up until earlier this year i had SafetyNetCredit with a 2k debt ive had over 2 years and finally paid of in April with a tax return. However this had interest of 50 every 2 weeks making paying back next to impossible

    Ive also had a number of The Money Shop and QuikQuid loans too. Aswell as a Provident loan when i was 18. All of which left me in a bad position as an unemployed 18 year old who was gambling and drinking beyond my means.

    Is there any way to submit affordibility claims to the above companies?

    My credit is now all up to date. Just waiting on a few defaults to fall off and hopefully my score will start climbing more.

    Any advice will be greatly appreciated.

    Thanks a lot and good luck with the % issued from wonga

    Reply

  40. Andrew F says

    I’ve just been informed that intrum UK have run 7 hard search’s on my credit report but I don’t have any accounts with them and my debt is managed by Payplan, would these search’s have anything to do with Wonga payout because that’s the only thing that’s changing on my credit situation?

    Reply

  41. Scott P T says

    I assume that most posts on here are from the UK. Which makes me wonder, does Wonga have to pay out to just UK customers or will the dividend have to stretch worldwide? Did they have interests abroad?

    Reply

    • Michelle says

      They do. It’s only the UK though that have claims. I believe they have sold the foreign concerns which is partly why they’ve not been able to give us a percentage- they didn’t know what they’d get for those assets

      Reply

  43. Xarra says

    I’ve had a few loans with Lending Stream… Is it worth putting in a claim?

    Would it stop me using them again in a crisis type situation?

    Reply

    • Sara (Debt Camel) says

      Well getting back some money could give you the cash to get you through an emergency! I suggest you look at how many loans you had from them and think if the repayments couased you a lot of problems.

      Reply

  44. Steve says

    From what I can gather there are a few people on here who have had a gambling problem and probably need to look at themselves first and foremost. I don’t feel sorry for anyone who makes life hard for themselves by gambling, drinking or taking drugs. I feel sorry for their loved ones who suffer through no fault of their own. I wish you luck though.

    Reply

    • Graeme says

      I don’t think many people choose to have a problem, be it a drinking problem, gambling problem or otherwise. In this day and age mental health issues and dependencies are being understood more than ever.

      Reply

    • Adam says

      What a judgemental and heartless thing to say, “probably need to look at themselves”. Addiction affects people in many ways regardless whether it be the individual or the loved ones. Comments like this don’t encourage people to seek help, instead it makes them feel worse about themselves. I would kindly recommend sticking to the subject about resolving issues and the whole process this page is based on instead of singling people out.

      Reply

    • Ant says

      Steve

      Unfair for you to judge until you understand circumstances, the problems you mentioned can be caused by all kind of problems , bereavement, job loss, brake down in marriage etc, non of us are perfect Steve. Anyone experiencing any of these problems you are not alone, keep strong .

      Reply

    • Mandy says

      I don’t think anyone sets out to make life hard for themselves intentionally! I have never suffered through either drugs or gambling but through spending money I don’t have! So I guess I’m as bad as those you’ve condemned but just remember one thing everyone who’s got themselves into a mess financially didn’t do it because they could but because they were probably experiencing the crap life throws at you too embarrassed to turn to the loved ones that you feel sorry for because they’re probably ashamed at the mess they’ve made of their lives and don’t want to become a burden.
      I imagine those that get hooked on gambling started it as a way to get out of debt! It’s a vicious circle one that if you’ve never been in can’t comment!

      Reply

      • Timka says

        This is very nicely said! I got into a debt I am still repaying trying to keep up with the lifestyle of my ex boyfriend as I was too ashamed to tell him I can’t afford to do the things he wanted us to do. I felt if I did not go with the flow, he would judge me or dump me. Sad but true. I think and act completely different now but the damage has been done.

        Reply

    • Stephen says

      Nobody come here asking for you to feel sorry for them , nobody intentionally makes life hard for themselves sometimes lifes hard to them , and its an escape , until you know each and every single persons story then you cant be so judgemental

      Reply

    • Jimbo says

      Lets hope you never have a gambling, drink or drug problem then…

      I’d not want you to ever have to realise how daft your statement is.

      Reply

  46. Scott P T says

    I must be the only one on here that’s confused about people’s ideas that money will be in their accounts this week. The email states we will be told how much dividend we will receive at the end of January. It does not say payment will be paid at that time.
    It then goes in to say the payment will be considerably smaller and paid into our account. But once again, does not suggest that it will be at the end of January.
    I hope I’m going to be incorrect, but I think people are interpreting the email incorrectly..

    Reply

    • Graeme says

      From email dated 13/11/2019:
      ‘When we are in a position to make a payment to customers, expected to be at the end of January 2020, we will make an electronic payment (bank transfer) to the last known bank details held on Wonga’s system. Please find included below the last 4 digits of your account number.’

      From email dated 08/05/2019:
      ‘It is expected, unless you receive a notification to the contrary, that the Joint Administrators will make a payment to accepted claimants within four months of 30 September 2019, i.e. by 30 January 2020.’

      Reply

        • GimmeMyMoney says

          It’s more than likely with 400k+ emails to be sent they aren’t being sent by a person. They’ll have been loaded onto an email system and will likely be sent in batches. So if someone gets an email at 10am and you don’t, it doesn’t mean it’s not coming through. Your email could literally arrive at any point in the day.

          Reply

  49. Sal says

    The problem is though if your priorities have been getting yourself back into full time employment as a lone parent, and told there’s zero benefit overlap to help towards even bus fares to get to work, a payday loan has offered a ‘lifeline’ till your 1st pay date easy to see it as the solution. Roll that on with built up charges and I ended up literally paying to borrow again for 4yrs! Its a horrible pit to climb back out of. It really is no incentive to get off benefits, but when you feel like you’ve got to work for self esteem and to set the example for your kids, what else can you do? So yes, I was a mug for borrowing but it’s not as easy to just say well we only have ourselves to blame. The odds are stacked against the poorest in society from the start whether that’s by ‘pay as you go electric/gas meters, paying an additional £1k’interest on a £300 washing machine (when you haven’t got a spare £50 to buy secondhand and no transport, to using pay day loans to literally keep a roof over your head. I cannot judge anyone else whose borrowed for whatever reason as we’re all in the same boat. It’s not even about compensation (however large/small) it’s about unscrupulous lenders milking the last penny people have in desperate situations being held to account for the billions they’ve made doing it.

    Reply

    • Roxanne says

      Totally agree with you..I was in the same situation, when you’re down to your last Penny and kids need busfare and dinner money your desperation drives you to these lenders, that’s when you get sucked into the vortex of debt. Absolutely awful and I’m still paying the price for it.

      Reply

  50. Deborah Evans says

    Last email i received was 10th november checking my bank details, they were correct have not heard a thing since i didn’t get the 10th January’s email

    Reply

    • Laura says

      I’ve copied this from Sara opening paragraph at the top of this page:
      Wonga – Latest News about refunds
      On 10 January 2020, the Wonga administrators started sending emails to some people who will be getting a refund to encourage them to check Wonga has the right bank account details to pay them:
      You have said you already got this email on the 10th NOv so I wouldn’t worry

      Reply

    • Laura says

      Never was it said it would be Monday again that was all hearsay. I, and a few others got notice of dividend disclosure on the portal but unfortunately our access has all been disabled, however point being it’s all set up to go. There is no point coming on giving at the “I told you so” it’s not helpful to many on here who are obviously very anxious about it all

      Reply

  52. Mo says

    i took a loan from amigo loans and then a top up, i paid it for at least a year and then a top up. i missed one payment one month because i couldn’t pay it and they told me that i might be in a position that cannot repay and will take it from the guarantor who is my dad (who is not working).
    [edited]
    I believe at the time of taking out the loan i was not in a good position to make regular payments. Does anyone thing i have a right for the affordability claim against amigo loans.

    Mo

    Reply

  53. bert says

    For all of the gamblers who’ve posted on here: you can sort things out. I’ve been affected since I was a teen, I’m 46 now. I’ve lost everything because of gambling: family, friends, house & job and have served time in prison too. I’m ashamed of what I’ve done and don’t blame payday loans but do agree that they should’ve looked at my affordability for lending to me over a 5 year period leading up to my sentencing. My advice would be: speak to somebody. Whether that’s a friend, family, the samaritans or gamblers anonymous. The weight being lifted off my shoulders was a massive relief but too late to make things right. I’m on license from prison now and can honestly say things are improving. I’m much better friends with my ex than previously (because I’m now honest), I see my kids and enjoy time with them and am self employed as a web developer. The payday loan refunds are helping me to clear my debts and hopefully this one will contribute in some way too.

    Reply

    • Kat c says

      Totally agree with you I too was a gambling addict for over 10 years and kept it from my family and friends until November 2018 when it all just got to much. It was the scariest thing I’ve ever had to do telling my partner and my son that I’d lost all our money, it was either come clean or I’d of commit suicide. To my surprise they where unbelievable understanding and helped me through it.

      Reply

    • Laura says

      Good for you Bert, really honest but positive sorry. Hope you continue on your journey moving forward and lessons learnt. All the best

      Reply

  54. Sarah says

    I got the bank details email from Wonga last night, bit close to payout for my liking! fingers crossed everyone my payout is due tomorrow

    Reply

  55. Sue says

    Its just a waiting game now. We can all guess what the percentage will be. But will not know until we receive the email. And hopefully that will be soon

    Reply

  56. anzzzz says

    Hi, my approved amount with wonga is just under £2000k. Ive just realised I had other ‘duplicate’ amounts under different email addresses which helped me circumnavigate their system to get more loans. I dont think they have found these accounts as I didnt give the other 5 email addresses. Can they still find these old accounts and up the claim amount for me or is it too late ? has anyone else done this too and what happened ? I think I have this one many payday loans with other providers too. Thanks guys

    Reply

  57. Char says

    Heyyy
    Has anyone actually had a pay out as of yet? If no one has I cannot really see any of us receiving it tomorrow. I have emailed numerous times but no replies.

    Reply

  58. Frankie says

    Hi all, reading all these accounts is like looking into my own past. I built up numerous pay day loans, taking one to pay the other, opening a new bank account with an overdraft just to get from one month to the next. My life felt a mess, my marriage broke down, although this wasn’t because of the debt. I met a wonderful woman in 2012 and stopped the borrowing. We moved in together and then all the debt letters started coming through the door. I found out I also had a CCJ I had no idea about. I started contacting all the companies I owed money to and worked at clearing the debt. Fast forward to 2019, my credit score had improved so much that I was able to get good rates on credit cards with long term 0% APR offers. My borrowing is under 20% of my available. To top it all off, I have now been able to secure a mortgage and just bought my first house. My experian score is now 999. If someone had told me 6-7 years ago I would be in this position I would have laughed in their face. It can be done with will power and support. If I can do it, anyone can :) PS, anything back from Wonga will be a nice bonus and hopefully go towards a nice family holiday, the first foreign holiday in a long time.

    Reply

  59. Alan says

    I imagine this board will light up after 9am with folks concerned that they haven’t had a payout amount email from the administrators – be very patient folks, with over 400k emails to be sent they probably wont all arrive in your inboxes today, but they will come, they will come:)

    Reply

    • Ian says

      I think today, assuming something comes out, we also need to be mindful not to give the Wonga staff and Grant Thornton grief. They have had over 400,000 claims, I believe, to work through alongside the other complex elements of the administration. I hope we all can let people do their jobs without harassment. When all is said and done, and noting the trauma PDL has caused people, the payment if and when it is made will be a helpful addition to peoples situations. There are many sad and even tragic stories on here and my heart goes out to you but today and for the next few days if necessary some restraint and respect would help all I am sure.

      Reply

  60. Georgina says

    Hi, I’m trying to claim back from lending stream but have been told my loans are too old. I started borrowing in October 2013. Upon logging into my account they have deleted all loan history. Can I still make a claim?

    Reply

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