The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Shouldawouldacoulda says
I work in the PR/media/crisis management world – in which Rule One is that you always, always, give the worst case scenario so when bad news comes out, it’s not quite so bad as folk think. This may be the case with the administrators. It may not be – in which case, they have ballsed up. But they aren’t stupid.
Rachel says
I think Wonga sending out emails without giving a specific date of payout has wound a lot of people up. “End of January ” isn’t very specific. Everyone seems to be chomping at the bit to find out what they’re owed! I never had any claim amount confirmed so if I get a quid I’ll get myself a bunch of daffodils. I borrowed thousands from Wonga and repaid on a dmp. Was never expecting anything back. Best to stop stressing and expect the very least. Just a thought x
Luke says
All the emails I’ve received from wonga say that it will be processed “at” the end of January (not “by” the end). So I don’t get why people are getting worried/worked up. They aren’t leaving anything late you will all hear something AT the end of the month.
Laura says
Rachel funny you mentioned the daffodils as I also thought I might also buy myself a nice wee bunch of flowers. Seriously though, I owed around 30,000 and was paying creditors through dmp at the time of wonga loans, and they withheld only two out of 9. They quoted 200 to me. Here’s hoping for a tenner. Good Luck to all.
Alastair says
One good piece of news that people may not have noticed: (Wonga Official Website)
If my claim is agreed, will you remove the loans from my credit file?
Yes, it is our intention to, albeit given the number of claims we are expecting to receive this may take a number of months after you have received your assessment.
Liz Andrews says
My claim value is £2500. Be interesting to see what I actually get. I’ve emailed my new bank details but haven’t had confirmation they have received my correct account for payment to be paid into. Has anyone had confirmation ?
Monique says
I need to update my bank details and I’ve emailed as instructed like 4 times over the months and only ever had the automated ‘we will get back to you’ message. Anyone had any luck actually updating their bank details or luck contacting them?
Richard says
I also need to update my bank details I’ve emailed them asking them numerous tines and rang them just to be told they will send the email link but they still haven’t yet
Carlos Da Silva says
Check your spams. Same thing happened to me and I found it there
Leanne West says
Hi what number did you ring ? I’ve been on the phone a few times now and no one answers
Jane says
0207 138 8330 for customer service
Lisa says
I received an email back confirming they had all my new bank details and had updated them.
Michael says
I had a reply saying that they had confirmed receipt of my updated bank details. I haven’t had any response to the last 3 emails I sent though and I was on hold to their phone line for 40 mins before I gave up the other day.
Where is everyone finding out the figure of what their claim is though. I haven’t been given any number at all except to say that whatever it is I won’t be getting that full amount. I don’t see why they can’t take out a payday loan to pay all of us back 🤣
Holly says
I had to log into my account and change them, they wouldnt accept by email.
Sara says
I rang them up to clarify they had received my new bank details and they said they had
Penny says
Yes I have a reply with the correct details on the 15th Jan.
Nige says
How do you know the value of your claim no1 else seems to know ive emailed wonga bout 20 times no reply to a value im getting so no1 has a clue wats goin on
Sian says
The ‘claim value’ is the amount they’ve given people that they are owed, not how much someone is actually going to receive in their pocket.
Nige says
How do you know how much your expecting no1 elses seems to know including myself ive emailed loads time with no reply
Nats Daley says
We had emails confirming our claim amount but informed it would be less.
My claim amount is £3737.. but according to comments be lucky to get £100.00 I’m just waiting for the email to arrive …
Blake says
A few months ago some people got emails to say their claim was successful and confirming the value of their claim (which we’ll then get an as-yet unknown percentage of), but some of us didn’t get that email and only the later ones talking about “your successful claim” checking on bank details and so on.
Tried emailing them about it weeks ago but no response. Will just have to wait and see what eventually turns up this week. On the one hand I’d really quite like to know that amount but on the other, perhaps not so bad not to know “here’s what you could’ve won”.
Jay says
Yes a few weeks ago saying if these details are correct ignore also on the email it says you will receive your amount due and payment by the end of January (31st) everyone needs too chill out my return is for around £950 but will be a lot less maybe under 20%
Ed says
Hi all, and thanks everyone for putting so much time into this, Sara in particular. I’ve been lurking here for a while, following all your comments, but haven’t felt the need to post until now.
After reading the comments about interest charges on the “Interest and Fees” figure, I decided to look back at my August email and noticed something that doesn’t make sense to me. My figure breakdown reads as follows:
Total interest and fees on loans – £900.33
Total compensatory interest – £503.37
Less previous write off(s) – (blank)
Accepted claim value – £1,061.5
Shouldn’t that final figure be £1403.70? Is it like this for everyone? I checked that the 900 figure is the total of accepted claims only, not the rejected ones. I can’t figure out where the other £342.20 went, I thought perhaps they’ve already accounted for tax deduction, but that’s more than 20% of 900, and more than 20% of 1400 even.
And just to share where I’m at with all you concerned parties, I had moved bank since, so I asked them about banks last year, they gave me a secure link to upload which I did, had confirmation, but then still got the email asking again on the 10th and haven’t had confirmation yet but I don’t want to phone them. Like others, I’ll either get it on the day or contact them after asking why not.
Sara (Debt Camel) says
I assume you don’t owe a balance on the last loan. If not, those figures look odd, it’s a shame you did query them earlier. I don’t know if this is possible now. You could email them saying they seem to have made an error with the arithmetic for your claim.
Glen says
And here it is, the final week of January when at last we will surely all find out and put an end to all the speculation.
I’ve started on a journey of redress with not just Wonga but some dozen other high interest loan companies, I’m ashamed but hey ho anything back is a bonus as that business is long gone.
Between now and next Sunday we all should have enough for a Greggs .
This week will be a frenzy on here .
Tracy says
We previously emailed you in relation to your successful claim in the Wonga administration. At the end of January, we will communicate by email the amount you will be due to receive as a dividend.
Please be aware, the payment you receive will be considerably smaller than your accepted claim value.
We will make an electronic payment (bank transfer) to your bank account. The account number we have on file for you ends with these 4 digits:
This is the email I received on the 10th. It says I will be receiving an email of the amount but not actually being paid then. Anyone else read it like that? Also could the 20% tax wipe out any payment we receive?
Sara (Debt Camel) says
That looks like the email most people had.
You will get an email advising of the amount. That may be on the same day you are paid of it may be before.
You are being paid the amount of interest you paid on the loans (A) and statutory interest (B) 20% tax is deducted from the statutory interest, not from the interest being refunded (C). So the total value of your claim is A + B – C.
You will be paid a % of the total value. So C, the tax deducted, is also being reduced. It can’t wipe out the rest of your refund.
[edited to be clearer]
Kathryn Isabel says
Hello
I have been reading this thread with interest for some time but have a question.
I have had all my emails from Wonga and updated bank details – had them confirmed etc etc and had my redress amount.
However in looking through some old emails from May 2019 it appears I asked a CMC to act on my behalf.( this came in an email from Wonga)
The strange thing is I have had absolutely no contact from the CMC since (hence I had forgotten about them) and have only had emails from Wonga.
So my question is – will Wonga pay me or the CMC? Wonga have my bank details.
Thank you
Kathryn
Ian says
My cmc threw the towel when they realised it wasnt worth persuing because of the pittance we were gettin they didnt even bother telling me i phoned them up and they said they had stopped dealing with it weeks ago and i was to contact wonga direct in future. Im sur if your payment goes to a cmc they will be in touch
John Spooner says
When I call on Friday they told me to expect an email regarding the amount of pay out between Monday and Thursday and the payment itself on Friday.. See what happens I guess
Liz says
Hi John who did you call please ? I’ve been trying to get through to them every day for over a week. Have you got the number please ? I really need to ask if they have received my correct bank details.
Andy says
Liz,
The contact number(s) are on the Wonga site along with their operating days/times , look in the “contact” section. The reason I’ve not posted the number etc here is this post would be fixed and if they updated the details etc my post would then have wrong info etc. The contact page is very easy to get at on their site though.
Are you sure you need to contact them ? Do you not have an email a while back showing the last four digits of your bank account number ? As per that email if the numbers were correct no actions are needed just yet. If you did not get mail check your email spam/junk in case it went in there, it’s not common for that to happen but it is not unknown.
Regarding calling: Should be noted it can (according to others experience) sometimes take a long time to get through. If you do decide that you need to call them I can only suggest that you please allow yourself at the very least a good hour wait if not a bit more. Be patient and eventually you will get to speak to someone.
Hope all goes well.
Liz says
Hi thanks for replying.
I’ve sent emails with my correct bank account details and uploaded a photo of my bank account and my ID. I haven’t had confirmation they received it and worried I won’t get my payment if it’s paid into my previous account I had when I had the wonga loans years ago as now it’ is closed. I bank with a different bank now.
Sara (Debt Camel) says
I don’t think there is a magic number to get through on. It’s just a question of calling 0207 138 8330 and hanging on.
Bobby says
This is what my email said…
“Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.”
Stu says
Im owed £2653 obviously not getting that but a few hundred would ease the insult of not getting the full amount
Joe says
I don’t know if this has been mentioned before in the comments but one of the first emails I received stated ‘we expect to have made a payment to successful claimants by 30 January 2020’ and the one after stated ‘When we are in a position to make a payment to customers, expected to be at the end of January 2020’ no updates on exact date since then so id be surprised if we don’t receive at least an email on the 30th. Thursday can’t come quick enough. After a £300 electricity bill due the 31st I’m happy to have anything to go towards that!
Andy says
There has been nothing posted or suggested from Wonga Administration that even remotely suggest any kind of delay.
I’d not worry about things getting held up – If your bank details etc are correct it is now simply a case of waiting just a few more days.
Funny you mention elec as I’m on the ec with mine ( eat two days left ) and no way to add more until something appears, oh well . You can guess where my pennies are going to go.
All the best with your claim and payout :)
Dee says
Anything is better than nothing, but for some I would say that this total claim figure value was like dangling a carrot over someones head.
My total claim figure is just over £8000. I had a number of payday loans on the go at the same time just to juggle and pay each one off for a good 3 years. I have no family support to fall back on at all hence me having limited options but to turn to these types of companies.
I am still in a cycle of not being able to obtain 0% credit. I wouldn’t be in the situation I have been in for the last 10 years otherwise.
I am unable to improve my credit rating as I am still struggling to make ends meet. If all my debts were even 15% I would be able to sort out my finances, but no, they just like to pull you into a deeper darker hole.
I just hope the administrators do not manipulate the finances to benefit the big wigs who benefited of people like us.
John Spooner says
We should just all wait and be patiant.. That’s the only thing we can do.. We’re all in the same boat waiting for a pay out.. My claim amount is very low compared to what iv seen others put on here… I’m just nervous as to what I’m gonna get if they only pay around 7% as I’m owed £215..so 7% of that or less is gonna be hardly anything
Sara (Debt Camel) says
Dee,
have you looked at making affordability complaints to the other lenders you used then or since? If you can say who the lenders are, I can point you to some information.
Dee says
Thank Sarah, I am slowly trying to take control, but it’s a big struggle, depression, anxiety and stress take a big toll on taking steps forward.
I did contact the administrators myself last week by telephone and they said they can not offer any information until next week.
I don’t understand why they don’t even have an estimate at this stage. Wage day advance said that I will be receiving between 4.5-5p for my claim with them, and payment is due May 2020.
I looked up Grant Thornton’s previous history of carrying out administration for other similar companies and it is easy for them to mess up.
Would be interesting to see what happens this week for sure.
Sara (Debt Camel) says
I think talking to StepChange could be a big help for you. They are very friendly, especially if you say how anxious you are, and they just explain your options, you don’t have to do anything if you don’t want. https://www.stepchange.org/how-we-help/debt-management-plan.aspx
Lola says
I highly recommend StepChange, I have been using them since 2017, they are a free service (charity). They just take one payment from me each month and spread it across to whoever I owe.
Sam says
I was in the same position as you. It’s a horrible dark place and tremendously stressful. You might want to look at consolidating. It was the best thing I ever did and it slowly builds up your credit rating.
Companies like Step Change are fantastic in helping. They look at what you can afford to pay and consolidate all your debt into one. It can take time but can honestly say the final payment I made was one of the happiest days of my life.
Andyy says
Dee,
The Administration team cannot manipulate it as they have set rules and laws to follow regarding how it is split and divided up between various types of creditors etc. So they could not really change much if anything even if they wanted to unfortunately.
I’d love nothing more than to hear everyone was getting a decently high percentage out of it but there does not seem to be enough erm “cake” left… Time will soon tell if this is the case (slice?) or not :)
Tis only a few more days to wait now and all should be revealed.
We are all “in the same boat” so to speak.
Sam says
Hi. I think I have accidentally deleted the email with my redress amount. I know nothing will change in regards to what I get but is there a way to get this information back? Would the investigators be able to send me that same email if I were to contact them?
Sara (Debt Camel) says
well they could, but you would have to wait on the phone for a very long while. in a day or two you are going to know how much you will get anyway, is this really worth the hassle?
Sam says
Seeing all the comments on here about waiting times- probably not. I think I didn’t include the interest charges on top of the figure so just wanted to add up the total amount. I have sent an email but don’t expect to hear back.
Regardless, thank you for your response Sara.
Timbouk says
Thanks Sara for all your hard work regarding this.
Next week when emails are received can you please remember there is nothing you can do about the amount award to you. It will be a set percentage for everyone and this won’t be changed. The administrators are not trying to do anyone out of any money they are just doing there job. In fact this is a much more difficult administration due to the redress amounts than most they will deal with.
Just remember the redress amounts are all based around the interest and charges we paid to Wonga which was also the profit they made. It’s not surprising there is not much in the pot as they are basically looking to repay us all any profile they would have made.
Enjoy your payout whatever the amount.
Antony says
Once I know how much I am getting back I will be emailing my MP to ask why I got so little and where all the money went! And how they let all these companies get away with what they did for all these years
Sarah says
Given that we do not know the percentage, is there a possibility therefore that it could yet be 0?
Sara (Debt Camel) says
I don’t think the administrators would have sent all the “do we have your correct bank account?” emails out two weeks ago if that was the case!
Sarah says
Ah yes fair enough – makes sense – thanks.
Gemma says
Might be 1% though!
Who knows what it might be, there is nothing we can do about it apart from be grateful they no longer exist. My total redress due was over £17k. Tbh I’m only expecting to see a few hundred.
Abi says
Anyone else even dreaming about this now? Having very bad sleep due to the uncertainty etc it’s giving me anxiety
Andy says
Hi Abi,
I’m trying to switch off from it as there is nothing we can do to alter anything or speed it up etc.
I do keep up on info here but I purposely try not to think about my case in particular.
As long as they have your bank details it is now just a ( thankfully short ) waiting game. Hang in there!
Try to relax if you can – all will be known soon enough :)
Becky says
I’m owed £4,500! Shame I won’t be getting anywhere near that! They are behind with updating the bank details, at least that’s what they told me when I called to confirm they had received them.
Highheeledsuzie says
My accepted amount was £2,200- im praying for at least a grand back as my fiancé said we can book the wedding if we get that! But looking at some articles, it will probably only be 10% so around £200 :( ok, better than nothing- but no wedding for me unless we win the lottery!
Sam says
I would be wary of believing it’s 10%. It could be a lot lower than that. The truth is nobody has a clue how much it will be.
GimmeMyMoney says
Unless the administratiors have found some bags of money lying around, there’s very little chance of it being anything close to 50%
Becky says
I find it so naughty of them to leave it at ‘significantly lower’. To be honest, 50% is significantly lower but to hear that it’s likely to be around 10% feels like such a kick in the teeth. I’m owed £420. That money would make a real difference to me at the moment. £40 is a drop in the ocean. I still fail to see how they got in this situation when they’ve charged extortionate interest over the years to so many. Im not going to lie, I’m feeling incredibly bitter about it at the moment and will be glad when it’s all over.
Becky says
Bless you, I hope you get what you need.
John Spooner says
Iv been told I’m owed 215 so I’d like to know what stupidly low amount of that I’m getting back
Dee says
Know it’s a long shot, but might be worth someone starting a petition on the government website. Surely we could pull 10,000 signatures to at least get a response.
Why did the big bankers at RBS get a bail out of tax payers money of £45 billion? Why can’t the government pay the off set to people like us who continue to work and make ends meet instead of helping these companies?
Sara (Debt Camel) says
Best left until we know the amount being paid out. It will have a lot more impact then.
Timbo says
I know it’s frustrating to be given a figure you are owed and unlikely to get but I don’t think there is much the government can do! They made the lending laws harder which meant Wonga could issue less loans and with reduced profits on each loan. With redresses wiping out any profit this is why Wonga went into administration. I am actually impressed that the administrators allowed people to complain after the company went into administration and are mailing some kind of payment .
Ed says
“Why did the big bankers at RBS get a bail out of tax payers money of £45 billion?”
-Because big bankers have lots of buying power.
“Why can’t the government pay the off set to people like us who continue to work and make ends meet instead of helping these companies?”
-Because we are ants. The government couldn’t care any less about people like us.
Andy says
Dee, with RBS and the like it’s a completely different “kettle o fish” unfortunately. I could waffle about it but it’s too far off subject I suspect.
What is relevant here and now though perhaps is -why- the F.C.A did/does not automatically cover “payday lenders” :( , hmmm. As I think if they did then we would of likely got our full sum paid, albeit eventually.
If the above paragraph is wrong someone please correct me, I’m a mere amateur! It is just how I read the “situation” as.
Sara (Debt Camel) says
The FCA is the regulator for payday lender. Are you asking why the FSCS doesn’t cover them? That is a very good question. See https://debtcamel.co.uk/wonga-not-covered-by-fscs/
Felicity says
I never received an email on the 10/1 In fact last one was 4/10. Should I get in touch it just wait for next week’s email ?
Nicola says
I never etha last one I got was in December I am not worrulying or phoning them. I will if I don’t get my payment
Gary says
Just wait felicity think people are getting anxious we all know in our minds it’s going to be dismal but cant do anything about it good luck and fortune to everyone on here
MG says
After months of speculation, I can guarantee the % will be low …… Do the maths yourself…… Wonga have £40m for 390k successful claimants!!
40,000,000 ÷ 390,000 = £103 each roughly
Mind you some people on here say they’re successful claims are 8k plus!! Some say £250…..one thing is for sure even the base number they give us are going to be low…. Don’t think your getting a grand back or anything silly like that lol….. It’ll be pennies if you read about it…… Hope im wrong because my claim is £1950
Sara (Debt Camel) says
The £40m could be more or it could be less.
The 390,000 could be more.
So the average obtained by diving those two numbers could be WAY off.
Sarah says
Has there been anything to indicate the £40m could be higher? Such as sales of assets etc.
Sara (Debt Camel) says
they are selling foreign assets. No idea if they have succeeded or what price they got.
Sarah says
Do we know what foreign assets they own? If so, perhaps it’s possible to look up any recent activity?
Sara (Debt Camel) says
See the latest administrators report: https://beta.companieshouse.gov.uk/company/06374235/filing-history
Timbouk says
Once again no one apart from the administrators knows. If you google other companies that have gone into administration then it can vary from anything from 40p to 0.35p in the pound.
Apparently Wage day advance creditors are likely to receive around 5p in the pound.
Julie stafford says
Will it not be pro- rota?
Sara (Debt Camel) says
Yes. The same percentage will be paid to everyone, not the same actual amount.
Joanna says
I have a wonga waiting for 1.4K value but obv will get somewhat less. Think its bad the per c so last minute ie just as you are getting money.
I have another claim with different company also crashed, and that is £600 odd, an email in Nov from administrators said will pay in first half of 2020, by end May. They also stated will be between 4.5 and 5.2 pence per pound. So at least they are clear well in advance of likely amount paid, so why not with Wonga🤔
Sara (Debt Camel) says
That was Wageday Advance. The administration there was a lot simpler for various reasons, including no foreign assets to sell
Barret Wallace says
Back in August I got an Accepted claim value of £850~ (after submitting a claim back in April!) – eager to see what I get from this, feels like its been going on a lifetime.
Anyone just refreshing their email inbox between now-and all day tomorrow until they send out the percentage we are getting email? aha
So people don’t go crazy from midnight, expect the email sometime in the afternoon tomorrow – all the other correspondence throughout this has come through about 9am-4pm.
Good luck to all!
Laura says
I’ve had emails at 3am and 3.50 am so that’s not correct for everyone. Anyway not that it matters just incase ppl see the comment and get panicking as this seems to be happening
Jonathan Adam says
Part of me actually wonders if we’ll definitively get a pay out on Friday? No-one seems to know what the percentage is, Wonga are conspicuous by their absence and if any of us calls them or emails them to find out what’s going on, potentially we could be spending our own money!
Wish someone could just be honest.
Sarah says
Everything has been honest and transparent. I don’t know what people expect. It will all be sorted this coming week.
Gary says
Like i said earlier it will be dismal to many claims to small a pot of money probably be fish and chips at best we all have to move on not here long enough to be bitter we all need to be better and wiser from now on x
Ruth says
Love that attitude Gary
Julia says
I think it’s more a case of people venting. When we all took out these loans none of us EVER thought that x years down the track we would ever get a penny back.
It’s only been through reaching a financial rock bottom did I become educated in what is or isn’t regarded as responsible lending.. no matter how desperate my situation at the time.
The difficult part of all this for me personally was receiving my redress amount 6500£ the day before they crashed. And the same happened with QQ.. £2500 day before they went under. Couldn’t make it up.
For me, £6500 would have been every single debt clear, a completely new start, plus savings and momentarily I thought I was getting this amount. I finally thought life was on the up.
It’s disappointing more than anything but I fully accept I took those loans out and here i am. Quite literally paying the price!
Sara (Debt Camel) says
I agree – I think it’s very upsetting for people to have been told that a payday lender took advantage of them for years, extracting as much money as they could get from people who were very vulnerable.
And then to find out you will only get paid a small amount of your compensation.
If a PPI firm went bust, all the customer would still get their compensation paid in full by the Financial Services Compensation Scheme. Why has the FCA decided that payday loan borrowers are less important? Less deserving of their compensation?
Julia says
Yes I guess this is the “unconscious bias” thing again. Or conscious bias when it comes to financial institutions! But of course I understand that anyone using payday loans will be regarded as high risk.
I can’t help but wonder what percentage of people have turned to pay day loans due to significant life events, illness, gambling etc. It would be interesting to see.
The fact I paid tax and ticked all the right boxes from 21-38 is entirely unrecognised and now irrelevant . The second my life fell apart I was written off. And I was written off and will remain written off for as long as I would have if I’d gone bankrupt.. purely because I used pay day loan companies.
michaela Morgan says
This is why im so gutted. I had been waiting around 18 months for a decison from the ombudsman when they went bust due mostly to wonga dragging their heels. They originally offered £700. My claim has now been assessed as being worth £2500 but im likely to get a lit less. Wishing id just taken the £700 3 years ago now!
Chris says
The email they sent out to me doesn’t contain the correct bank details, however, when I logged into my account at the time, it had the correct bank details?… Does this mean they will pay the claim from the details provided in the email, or what’s on my account? Thanks in advance!
Al says
I’ve had about 9-10 refunds in the past year and the time between actually seeing the money in your bank account and being told you’ll be getting has been a huge source of anxiety.
Obsessively checking emails, numerous phone calls, checking my online banking every 5 minutes. It was great to get the money in the end, but it really told me a lot about myself.
Seeing some of the comments in this forum, it’s nice to see I wasn’t alone.
Payday loan companies relied on people that had a lot of issues around money. Not having enough, money worries, people apt at putting the consequences off and worrying about it later knowing they could borrow again.
I’m not sure what I’m trying to say – but reading this comments section over the past 2-3 weeks (and the site generally over the past year or so) has been very cathartic exercising my issues around money.
On a slightly related note – what’s next in terms of the consumer fight against irresponsibly with customers finances? Bank charges, Payday loans – I’ve made several complaint against credit card companies for not checking well enough when increasing my credit (no replies yet) I’m considering complaining against gambling companies for not enforcing restrictions well enough.
Sara (Debt Camel) says
What’s next? On the irresponsible lending front it’s other types of borrowing:
– doorstep loans from lenders like provident – people have just started getting very large payouts from them
– the pay weekly shops such as Brighthouse
– guarantor loans such as Amigo – lots of complaints being won there!
– large bad credit loans including car finance and logbook loans
– credit cards and overdrafts that raised your limits to daftly high levels.
Gambling firms – so far as I know, they didn’t have yo consider “affordability”. Good luck with your complaints to them if they broke their own rules!
Mike says
Hi Sara. Thanks again for this forum. After this week all will be calm again hopefully.
How do I go about raising a complaint with the above companies about the loans I had with them. I have one with amigo and iv only got about 5 payments left but iv been on benefits because of ill health for the last 3 years and it has really been unaffordable but iv had to pay as there was no way my guarantor could have afforded it either.
Would just like to see if I had a case.
Mike
Sara (Debt Camel) says
Amigo: https://debtcamel.co.uk/how-to-complain-guarantor-loan/.
Here is a page with links for all the main refund types: https://debtcamel.co.uk/tag/refunds/
Mike says
Thank you Sara. Much appreciated and thanks again for the page. Good luck to everyone else for their emails this week. Fingers crossed
Jimbo says
Oh man, if gambling firms had to refund deposits lol… I’d get back enough for a house at least! Fool that I’ve been…
I’m looking forward to getting something back from Wonga, my claim is £7,800 so hopefully a couple of hundred would be good.
I’ve actually just recently made a claim to Provident, I did one a few years ago while on a DMP but they basically told me to sling my hook and I never took it any further whereas now I’m more confident and emboldened. Over a period of about 20 years I must have borrowed perhaps £20k and repaid about the same in interest… The last agent actually knew I had a gambling problem, although there is obviously no way to prove this, and would regularly allow me to have mid loan top ups while explaining that couldn’t get a loan for gambling while we discussed my gambling debts which he also had!!!
I’ve contacted Provident directly, I’m not desperate for money or anything like that so lets see what happens :)
J
Gary says
Thanks ruth what are you doing on Friday lol x Gary x
Ruth says
Well no matter how we look at it we will all be richer on Friday than we are now. 😊
Gary says
True ruth story off my life lol hope alls good soon x
JO says
Hi all. I also received emails with pay out date by 30. January 2020 just like you but this bit in the end of the email (see below) no one is talking about….means nothing?
2. Notice of extension of administration
This can be accessed by the link below:
WDFC UK Limited – Notice of extension of administration
An Administration is typically a 12 month process. As explained above, it will not be possible to collect in, assess and pay money to claimants within that time period, as such the Joint Administrators have had approval from the Court to extend the Administration by a further 12 months (to 30 August 2020) and the statutory notice above confirms this.
Sara (Debt Camel) says
see my comment on this here: https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-15/#comment-337867
C baulk says
Been quietly watching this page for a few months now hopefully it’s this week at some point and hopefully it’s a good percentage I have an accepted claim amount of 10k+.but I’m not holding out for anything much but if we all get a bit back it’s better than nothing . Fingers crossed
Kat says
Hi. I’m seeing a lot of people saying that they received an email asking about correct bank detail a couple of weeks ago. I haven’t had any emails since September when I was sent my redress amount. Should I be concerned about this?
Sara (Debt Camel) says
Have you changed bank accounts? If not, it isn’t a problem. Ifyou have changed accounts AND in formed them it should also be OK.
michaelmigliorini says
Yes im doing it too….every eight seconds looking at my phone for an informing text from admins…another thing..and this is tongue in cheek…..everyone on here is supposing rightly that for example we prob will get a miniscule amount…wonga admins prob read all our comments and said ….hey guys…we were gonna give em half..but they are all talking five n ten percent…lets give em that..lol…good luck everyone..thanks to debt camel.x
Paul says
sara……one of the most significant dynamics this thread has done, other than keeping people collectively updated, is allowing people to vent….and to tell their stories of difficulty and hurt. Irrespective of whether one is calm or anxious….at least it gives everyone a platform to express.
Chris says
Hi ive been following this feed for quite a while first time posting i wouldnt hold your breath for a payment end of the month i was working for economy energy when they went bust and the admin took over (grant thornton) same company that are dealing with the wonga claims all economy energy customers where then transfered to ovo energy this was last january and there are still customers waiting for their credit back from economy because the admin are still working on the accounts and credits and havent yet transferred the funds to ovo to give the refunds out from economy ! . Hopefully this wont be the case with wonga fingers crossed but ime not counting all my eggs just yet.
Sara (Debt Camel) says
All administrations are different. By all accounts Economy Energy’s records were a complete shambles. Wonga’s would not have been.
Paul says
Well today is the day and I havnt heard anything yet!!! lol
Jock thomas says
Hopefully good news
Laura says
Haha, I wonder how many people woke up and checked their email and bank account first thing!! All hoping for today but it may not be until Friday. Fingers crossed though!!
Andy says
Regarding emails: Once anyone who see’s others posting they have had mail but have not yet received one themselves:
Do not panic :)
Remember that given the huge number of recipients they will have to send them in batches. You cannot send about 400K emails simultaneously lol. Loading them onto a system “to process and send” yes but they have to by the way ‘things work’ (I will not bore you) they automatically go out in batches.
I would try to -not- worry too much if it’s been less than say around 24hrs since you learned someone else had got mail.
Myself to be honest I am more interested in the payment than the email :D whatever sum it may be.
Good luck all, lets hope we do receive something reasonable given the situation. 😀
Claire says
Is today the day ? I thought it was payments by the end of January.
Fox says
I think people are expecting emails today
Devon1986 says
I think there’s speculation that an email will go out today with the amount/percentage. But I’m not sure it’s confirmed. Let’s just sit tight and see!
Scott says
I’m a little confused as to why people are expecting emails or payments today. Since when did calendars change to make the 25th January the end of the month? The end of the month is in 6 days time. Looks like some people are becoming a little too ambitious and expectant if this payment happening today. However, I do hope I’m proved wrong for everyone’s sake.
Filly says
its the 27th today plus few pages back in the comments someone said they had got through to wonga and had been told an email was coming out today with payment to follow sometime this week
John Spooner says
Yes that was me
Sarah says
It’s the 27th today…..
Devon1986 says
Today is the 27th. The end of the month is Friday, in 5 days time. People with some banks can see any transactions clearing on Friday on Thursday. Also, someone was told that they would receive an email in the last week or they would start sending emails out from Monday. That’s where the speculation has come from.
I, like you, think people should sit tight and wait. But you have to understand that some have been waiting a long time for this week, so they are anxious to get the news asap.
We have no reason to believe payments will be delayed and it’s highly likely emails will start going out this week with the amount.
But that is all we know so far.
Melissa says
I always check this page everyday to see if there’s any news…(it’s habit now, so will have to find something else to fill the time lol). I just wanted to say hi to everyone and wish everyone the best of luck with their financial recoveries! Almost hard to believe we only have a few more days to go xx ps thank you to Sara for all your hard work xx
Ian says
Think payments will be made friday but the % must be known by now just knowing what we goin to get will make it easier waitin till later in wk
Martin says
So Sara (debt camel), what will happen to this site when it’s all done and finished?
Will you close this down?
Anyway good luck to ye, thanks and apologies for some of my comments in past.
Pol says
Lol do you think this site was created just to cater for us Wonga claimants? This site existed long before all this happened and I expect it’ll keep going long after. The whole world doesn’t revolve around us lol!
Andy says
Martin,
This site has a lot of other pages covering a wide range of debt related information. Most of the other pages also have comment sections too, so there is plenty “going on” as such :)
Quite a wealth (no pun intended) of very helpful knowledge and information.
I think at the current time this page is quite likely the busiest by a fair margin.
Martin says
Thank you both to Pol & Andy for your polite replies.
claire says
I have to ask has anyone actually been able to update there bank details ?does this e mail actually exist from them to renew your bank ,3 hours of calls and they say I will receive an e mail with in 7 days and norhing.I know they are busy but I see a lot of people who had correct bank details now getting incorrect details right before the end of the month and pay out time…………….regards…….claire
james smith says
i updated my bank details through the link and worked ok, mught look like i hasnt worked but it will they should ahve emailed you to say its been updated.
claire says
does anyone have this link regards Claire
Philip Bradley says
Reading this thread has been a huge comfort, i thought (naively) i was the only one in such dire straights, constantly refreshing and checking emails hoping for such a small amount of money to go in my bank.
Claim value £630
Expecting ~£50
Torn between anger at the amount and elation that im getting something i never expected.
Ross says
Hi mate ,
I think you will be more like half that, however it’s all just speculation. I have 6500 and expecting £65
Dave Cliffton says
If I paid interest on my loan after the administration started will I get that back? Surely the administrators shouldn’t have taken that money from me if they now have to pay it back?
Sara (Debt Camel) says
Did you have a claim accepted by the administrators?
Michelle W says
I think it’s disgusting that the administrators stopped taking payments on outstanding loans. That means they haven’t ensured that the ‘pot’ was as big as it could be. Neither did they sell the existing book to a responsible lender. (RBS wound have been a good choice seeing as half of us are in this mess because of their big bailout)
I paid all my 27 or so loans on time crippling as it was yet there are those who still have loans that weren’t necessarily missold who have their loans effectively written off and therefore are compensated far more than us poor sods. There really needs to be a public enquiry into:
1. Why the FSCS has washed its hands of us yet supported the PPI industry with their claims
2. Why we weren’t all written to in 2014 when they appointed their ‘responsible person’ to oversee Wonga. I had got myself free of loans by then (just) and if I’d known I could claim then would have received my compensation in full.
3. Why the administration was not obliged to ensure maximum receipts before calculating what is due to creditors
Sara (Debt Camel) says
1] this isn’t the FSCS’s choice. They can’t legally look at this. PPI was ok as it was classed as “insurance”. It is the FCA that decided not to extend the FSCS to cover consumption credit lending. And yes, this should be changed!
2] good question! No one is publicising affordability complaints. They are a little known secret.
3) they are. But they have to stop at some point or administration will never end. All the remaining loans would have been in default by now and most of the payments coming in would have been small, often through the big debt management companies. The administrators have to close the receipts of cash or they can’t calculate how much to pay everyone.
Laura Raines says
I did … you have to send proof of Id such as pass port then a screen shoot of bank card via a portal they send you the link about three weeks after I received a email confirming they had received the information
Blaine says
Has anyone who received the email from Wonga on the 10th January had it disappear from their inbox??? Mine has gone should I be worried ?
Becca says
Mine has diseapeered too??
Barry says
Mine hasnt. You probably deleted it.
And before you start thinking it, no you havent been hacked by Wonga.
Lisa says
What a great forum this is. Thank you so much for providing all this information.
I would like to think I’ll receive 10% at the least which for me would mean £270 and would pay for a deposit to take me and my girls to Center Parcs. 😊 Of course no one really knows.
andrew ford says
just type wonga into email search , most if not all email providers ‘clean’ inboxes,if you havent deleated it,it will be there somewhere
Gary says
I am having a nightmare getting a response from customercare@wonga.com or complaints@wonga.com
I still need to a secure link to update my banking details, have been chasing this since beginning of December, nothing for ages, then an email saying a link has now been sent (I have received nothing).
Does anyone know of a better/more responsive email address I can try?
Thanks
Gary
Andy says
Hi All.
This feed has been very interesting and look forward to what I receive ‘this week’
I also have been back to the earlier email from the administrators where it broke down the claim and there is an item for ‘compensatory interest’ I have searched this term and wondered if it’s the same as the payment covered by National Insurance contributions if your employer goes bust? i.e. do we get paid a percentage of the interest from Wonga and the full ‘compensatory interest?’
Would be nice if it is :-)
Sara (Debt Camel) says
No, you will get paid the same percentage of the compensatory interest. It is all coming from the pot of money the administrators have to distribute.
Tom says
Hello,
I am reading people revived an email regarding their settled claim amounts? I haven’t, how would I find this out ? What email address did this come from?
Many thanks
Matt says
Hi Tom,
My claim acceptance came from customercomplaints@wonga.com so worth searching on that email address 👍🏻
Tom says
Thanks Matt,
I have emails from that address but nothing confirming a accepted claim amount. Maybe I’ll just have to see what the week brings
Rachel says
I have never received any claim amounts at all, only emails to say my claim was successful.
Justin Enstone says
i have a xlaim for just under £7000 and i will get what i get nothing we can do or say about it ,it is what it is im hoping for £200 atleast but will see
Leanne west says
Hi,
Wonga have the wrong bank account and I’ve emailed 10 times over the past 2 weeks I only get the automated email back.
I phone the number and I’ve been sat on the phone for an hour.
Does anyone have another way of contacting them?
Andy says
Leanne, they do eventually answer the phone and the only contact methods are on their site.
It’s just a case of hanging on until you reach the front of the queue although reading a few pages back (search pages for “phone”) indicates a good hour or so wait.
It’s going to probably get a bit more too the nearer the end of the month is. No real help apart from try to hang on the phone as long as you can.
Hope you get through soon and get your query dealt with.
Liz says
I have the same problem. Not sure what we can do.
Andy says
All I can suggest Liz is try to hang on the phone as long as you can. It’s no real help to read that I know but the choices seem limited.
This near the end of month I do not think there would be a ‘quieter’ or ‘less busy’ time either, sorry.
Hope you and others still having problems getting in contact manage to get through. All the best :)
Gina says
I’m owed around £3600 so 10% of that is better then nothing
Vanessa says
I really hope they will email today, it is starting to be painful! I have tried not to think about it and have been selling stuff on eBay and looking for better paid work instead as to be proactive and not rely on anything but I do want to know now. My claim was over 5k so very anxious to find out %
I think they really ought to let people know now
Andy says
It’s the former owners and directors I feel sorry for :( Life must be difficult.
Perhaps when the dust has settled and we have all had our payouts we could organise a whip-round for them ?
The above is completely in jest! It is merely to maybe raise a smirk/smile for those depressed by the wait. Hang on it’s not that long to wait :) Good luck all.
Zoe says
Hello. Kindly seeking advice. Ive been trying to change my bank details for over a month. Ive sent numerous emails and uploaded via the secure link and had no confirmation, despite sending further emails. I have tried to call a few times and the hold lasts on and on without an answer. There also seems to be nowhere to login on the website?? Getting really worried because I never get confirmation. Just automated answers saying someone will get back. Checked spam and blocked messages to no avail. Essentially no way to contact them!! Any help greatly appreciated. Thanks kindly
Andy says
Zoe,
The wait time is likely over an hour on the phone sorry :( Eventually you do get to the front of the queue.
Hope all goes well.
Sara says
Yes I got through straight away and he clarified he had received the pictures of my bank card
Tracey says
Hi
I have been the same updated them months ago but never had confirmation to say they r updated. I called last week and got a really tude guy on the fone and i have no faith that i will receive anything from what he said to me
Joanne says
I have the same issue & it seems a lot of people do. My original email states the correct information regarding bank details
however the last email had a different 4 number ending. I have contacted & spoken to Wonga 4 times over the past 2 weeks. I’m not sure what else can be done. Quite clearly it’s an issue that’s coming up with several people & looks a bit underhand to me.
Kelly Dobson says
Hi all, little confused on the compensatory interest… Do you know if it will be based on the original claim amount or are they going to give a percentage of the whole amount on the claim (including compensatory interest)
Annonymous says
The interest will be on the “claimable amount“… ie the the amount of “interest you paid on the loans they shouldn’t have given you”….. they will then calculate interest on that “interest”….. which will all be in your redress calculation you received from Wonga …. the interest is already included in that fugure
Andy says
Hi Kelly,
It will be a percentage on the total which includes that interest added in with everything else etc , so unfortunately we won’t get the full interest payment. Sadly there is only one pot to pay from.
Hope that makes sense. Did you not get an email a while back with a table of figures in it ? Your payment is going to be a (unknown currently %) of the grand total of that.
Catherine says
I emailed my CMC for an update. This is what I received…
“We have received an update from Wonga which states that they will start making payments from the 29/01/2020.
We do not yet know how much you will receive but are expecting Wonga to release that information closer to the payment date.”
Devon1986 says
Thanks Catherine. Can’t get much closer, can they! Lol.
Jo says
Hello all,
I spoke with Wonga a few weeks ago for an update – please bear in mind it took me around 25 mins to get through! Basically all they could confirm was that as of W/C 27th January they will send another email just to confirm exactly how much you will receive. The funds will be deposited shortly thereafter – but definitely by the 31st January. So, you should now be looking out for an email sometime during this week to confirm exactly how much you will receive.
The one big question of course – the Wonga employees DO NOT KNOW what percentage we will receive. You will not know this until the administrators send you their final email confirming this to you… and that is final.
Hope this helps! Good luck to all of you this week. Lets all keep optimistic and hopeful if nothing else!
:)
Clare Jane says
Well we’re nearly there…it’s the big week we’ve all been waiting for.
Whatever the outcome we know the truth that borrowing however, large or small can often have unfortunately, serious implications.
We know lenders have a responsibility to lend fairly but, they don’t and it may take many more years for that cycle to break.
Many of us would love to have seen the government step in on the Wonga battle but, now we have to stand strong and do something positive with our little redress. My heart goes out to those who are due far more than I….
I will be donating my pennies to the local CAB. Thank you so much Sara and Debt Camel, that has armed me with so much knowledge to take on these lenders and not be afraid to keep fighting, even when the chips are down!
Thanks for letting me rant! Do something positive with whatever you get….then you’re the winner not Wonga!
Ben Rivers says
Lovely comment… may God bless you.
Amanda says
I read through all of the reports and financial statements. I’ve also read through many articles. My understanding is that the average claim is between £1300 and £1600 however due to there being insufficient funds to cover the claims then claimants will receive a (low) percentage which works out to between £83 and £113 for the average claim amount
Mark Dimeloe says
Where did you get these amounts from?
Didn’t believe we have had any email or anything advising of the amounts yet.
Please explain as I am sure lots of people would love to know how you got this?
Devon1986 says
These amounts were reported by the press in December 2019.
All speculation based on facts available at the time. Not the whole picture. Could in fact be much lower.
See > https://www.theguardian.com/business/2019/oct/09/wonga-customers-average-compensation-payout
Devon1986 says
Hi Amanda,
Correct that’s what has been reported. The lower figure is approx 6.3% of the lower average claim. However the higher figure quoted is approx 7%. So if your maths are correct people can expect between 6-7%. But as you’ve just demonstrated (as have I) your numbers and everyone else’s mean NOTHING as they are based on speculation and not fact. So I’d hang up your hat Sherlock and just wait.
Nick says
These numbers are based on the administrators report in October 2019.
Things have changed since then and none of us know in what direction, so it’s unhelpful to speculate.
Jack says
So… I just got through to them. Note that I was on hold for 1 hour and 12 minutes so if you are planning on calling them this is how long it will take to get through.
-Customers will be notified by email this week (may not be today specifically).
-The payment process will start this FRIDAY, but that does not 100% mean payment will be in peoples accounts by Friday. The process can take 1-5 days depending on who the customer banks with and assuming all the bank details match the customers name.
a says
Oh Nice i will not get much at all my accepted claim value was £35 :D
Andy says
Thanks Jack.
That’s good and bad. Good that there is signs soon but the bad is if they only start payments on a Friday then you effectively lose two days (weekend) unfortunately as banks do not usually process such things over weekends. Or they never used to. In a “modern world” it is probably time they did though imo.
Let’s hope it’s reasonably quick to clear. I’m not complaining. All the best everyone :)
Gary says
Thanks jack not heard anything at all at least its some news
Sara says
I only came across mine by scrolling through old emails . It told me the amount but no one will be getting that amount it will be significantly less or none at all . Also an email to update bank details which I managed to do but also rang them to make sure they had received them . Can I also ask why do people think we are getting an email today ?
Jo says
Because when I spoke to Wonga (and others have been told the same) the administrators will be issuing a final email W/C 27th January to confirm exactly what your payment will be before it hits your account.
So not necessarily receiving an email today, so may, some may not – but everybody will be emailed at some point DURING W/C 27th January.
William says
did you get through when you rang? I’ve tried 3 or four times in the past month and given up after half an hour or so.
Nicholas says
I had a claim upheld and accepted. I haven’t received anything about updating bank details though and noone seems to be getting back to me. Does this mean my claim hasn’t been accepted?
Sara (Debt Camel) says
No, if you had the email from the administrators saying they were upholding your complaint for some of your loans, you will be getting a payout.
Emma says
I’ve had an email asking for my bank details again after originally submitting them and had no acknowledgement. I’ve tried ringing Wonga to make sure they’ve got the correct details but I can never get through. At the time and date of this message i’ve been on hold for nearly 1 hr 30 minutes. Their customer service on this is a disgrace.
Melanie says
If your details have changed and they still have old bank details your moneys will be paid to that acc or at least attempt to. If you dont update them by a certain time you wont receive payment. My partner had to apply for a link so he could change details which he has now done
Yasmin says
Thanks for the update :) no matter how much we recieve back it’s more than we thought we’d get, I never expected anything so any amount to me is a bonus… Hope everyone has a good week and is well. Best of luck to everyone on their claims.
Claire T says
I rang them on the 20th January after 3 emails had not been answered, the first one being sent on the 10th January when I got the email with incorrect bank details. It took me an hour to get through and when I did they said they would send me a secure link to update my account details. I am still waiting for the secure link and have emailed them again, customer service is awful. So even if they do pay me out it wont be going in to my bank account. Annoyingly though the first email I received prior to this about a month before had my correct bank details. Don’t know what they’re are playing at!!!
MJ says
No email today as of yet
My claim is £2,467.68 after tax and based in 5%wouild be lucky to get £100 but still enough to buy a Greg’s sandwich I suppose 🥪
Barry says
Greggs is expensive where you live.
MJ says
😂 Will buy my whole office greggs we can have a greggs party 🎉
Shivlet2015 says
Been keeping an eye on this thread past week or so……..Some comments helpful and others no so much! Lol Sara I think you’ve the patience of a saint!! Personally I think it would be nice and most useful if they just emailed all concerned asap so everyone knows the craic :)
Good luck all
Hazza the jazza says
As we await the Wonga outcome, my claim is worth £16,000 and I’m expecting 7% (guess), I would like to take this opportunity to thank sara for giving me the knowledge/courage to stand up to these thieves who ruinied my finances for 4 years.
I got payouts from sunny, quick quid (just in time) , myjar, 118 money, and all remaining balances wiped out, the only ones not to play ball were satsuma, so I sent it to ombudsman, but they seem to be not complying with anybody and blatantly dragging out at every stage, so will see what happens, they are double quick to chase up a late payment though. All the best to everyone, and thanks again sara for getting me back on track.
Mark
Takethatmad says
I’ve read so many comments saying “I’ve rang them and they said……” All been told different things. It’s making my head hurt reading conflicting information. We will see…
Richard says
Hey Mark.
I saw your comment about complaining to my jar and sunny. Could I kindly ask you the process you went through and what you wrote and said to these companies to help myself along this path also.
Kind Regards. Richard.
Sara (Debt Camel) says
Hi Richard – template letters for complaints to Myjar & Sunny are here: https://debtcamel.co.uk/payday-loan-refunds/
Hazel Black says
Hi I was wondering how you went about the other companies ? I wouldn’t mind not even getting money back just to have them wiped from my credit report ?
Thanks in advance
Hazel
Clare says
Hi Hazel
Like Mark, I also got payouts from the same companies under the banner of ‘irresponsible lending’. Because I put complaints in to so many at one time I used the Resolver website as it stores all your ‘cases’ for you so you don’t have to worry about saving emails etc.
Good luck!
Clare
Ashley says
Hi mark, did u just use the template and email from this page for Myjar?
Thanks
Ashley
Amy says
How did u get payouts from them companies??
Sara (Debt Camel) says
a description of how to complaint with a template letter is here: https://debtcamel.co.uk/payday-loan-refunds/
Amy says
How did you go about your 118 loan ive had quite a big loan off them & the interest is horrendous im literally paying double back
Sara (Debt Camel) says
Template letter for the big bad credit loans (including logbook loans) here: https://debtcamel.co.uk/refunds-large-high-cost-loans/. Please ask any further questions in the comments below that page.
Dave C says
Does anyone know whether interest was collected from customers after the administrators were appointed that they then had to refund? Surely they should never have collected those payments if by collecting them it caused customers to lose out? Or did they stop collecting?
Sara (Debt Camel) says
They carried on collecting loans unless a borrower made a fuss and said they shouldn’t pay because they had an affordability complaint.