The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Emma says
Good news for those wanting information to be removed from there credit report. All my wonga loans have been removed from Equifax and Transunion that were accepted in the redress claim. I raised a dispute a month ago with these credit reference agencies advising that wonga have agreed to removed the loans from my credit report and sent my redress claim letter as evidence. They have now been removed which is the main thing for me as I will now be able to apply for a mortgage. Any amount we receive at the end of the month will just be a bonus for me. It has been a tough few years making a complaint. I can’t thank this site enough for what it has done for me.
Paul Green says
So, what we will get is a percentage of a “pot”
But we will also get 8% interest back too……
Does that 8% come out of the pot allocation or is that refunded by a separate pot/company?
Just seems like the pot allocation divides up with or without the interest owed would be the same amount anyway…
Example, if everyone was to get £100 back, but everyone got 8% extra out of the same pot……then the share between everyone would have to be decreased to pay the interest resulting in the claim to be the same amount because the pot has not increased
So, does anyone know who pays this 8% Interest?
Sara (Debt Camel) says
The 8% too comes out of the pot. It is paid by the firm providing the compensation, it doesn’t come from the government or the tax man.
So you will get the same low percentage of that.
Paul says
Thank you for confirming that Sara.
What other companies are currently accepting claims?
I had loans with so many.
Wonga
Quik quid
Payday Uk
Peachy
Lending stream
Uncle Buck
Wage Day Advance
Ferratum
118 money
I’m sure there is a few more but I can’t think of them at the moment
Sara (Debt Camel) says
Quick quid – in administration, a page to put in a Claim will go live probably in April, see https://debtcamel.co.uk/quickquid-casheuronet-administration/
Payday Uk – in a Scheme ( a bit like administration) you an put in a Claim now, see https://debtcamel.co.uk/money-shop-to-close-two-million-customers-will-be-informed/ which has a link
Peachy, Lending stream, Uncle Buck, Ferratum – all still lending, use the normal payday loan refund template on this page https://debtcamel.co.uk/payday-loan-refunds/
Wage Day Advance – too late too claim
118 money – still lending, use the slightly different template for large bad credit loans on this page https://debtcamel.co.uk/refunds-large-high-cost-loans/
Paul Green says
So I done a claim online for payday uk/money shop online and everything was fine.
I then phoned quick quid to submit a claim and they were doing their best to talk it down to me.
Are you sure you want to claim it could take up to a year…. Yes I want to claim.
Are you sure you might not even get £20…..yes I want to claim.
I know they will be reluctant to want to pay out, but isn’t it wrong to actively try to put people off claiming?
Sara (Debt Camel) says
That isn’t good :(
And I can’t imagine why they are doing it. Once a firm has gone into administration, there is no reason to “not want to payout”.
Matt says
Does anyone know if the administrators are still sending out the emails which some received on 10/01/2020?
Thanks
Nicola says
Not sure I never got one on the 10th by what I have seen its only people who changed there bank details could be wrong. I am trying not to worry because I still have the same account number and sort code I used when getting wonga loans.
Carlos Da Silva says
I’ve changed my details and still havent received an email :(
Paul says
Best to chase them up Carlos ASAP , I received email confirmation after changing my Bank details recently.
Laura says
If you read the thread Sara has contacted and posted that it’s more a less a system error if your details were already correct
LOJ says
Check your Spam emails iv just checked mine and found an email from them dated the 10th of Jan stating the amount i will get will be considerably less but will let me know exactly how much near to the 30th Jan 2020
Jaybo says
I’d like to thank the administrators for contacting me, because like 99% of people I wouldn’t have looked into this myself as i have no clue about these things. Wonga did treat us vulnerable folks like prey, and i hope we get a half decent bit of payback!
Michael says
Does anyone know how long it takes to get email back off wongs for updating payment details for the claim money refund. They still have my old bank account details. I email them back last friday and monday. But i have not yet recived an email with the link,so it can be updated. I even called them up today,where they said have resend the email. But it still not showed up in my inbox/spam box either.
Just wondering if anyone else has had the same trouble.
Liam says
I’ve replied to the email 4 times and not been sent a link looks like a phone call monday
Ruth says
Probably less than two weeks to wait. Expecting very little but hopefully no less than a tenner. They only withheld 2 of my loans and quoted something around 300. So relieved to be out of the payday cycle. Won’t be easy but only now buy essentials and trying to save a few pounds each month. Yes they were wrong to lend, but I was also wrong to borrow. I did sign the E statement so am not without fault
Leanne says
You need to log onto your account with wonga and update your bank details that’s what I had to do after emailing them several times with no response
Michael Richardson says
It may sound daft but how do i login into my wonga account. When i go to their website. It just has the help info. I can’t seem anywhere where i can login in.
If anyone has an working link. I can use that take me to an working login page . That be most helpful.
Andy says
Michael,
You need to use the Contact link(s) now if you need to communicate with them
The phone can sometimes take an eon to be answered ( I hear 40 min but cannot personally confirm that, email might be better maybe) best to be patient if phoning :)
Hope all goes OK.
Simon tate says
If you log onto your wonga account you can change bank details on there.thats what i did then got email on 10th staiting bank details and that i was sucsessfull with my claim .just waiting for % now
Heather says
I’m the same and I can’t get through to speak to someone but it clearly states they will not take bank details over the phone.
Natalie B says
Any thoughts on what will happen if we aren’t able to update our bank details in time? Original email received in Nov last year had correct bank details, latest in Jan had incorrect. I’ve emailed numerous times and never received the link. Rung them and they simply said they’ve put a note on my file to be sent the link,.. and still waiting. Starting to become resigned to the fact I won’t be able to update before the pay out. If this is the case what happens when they send payment to a no longer used bank account?
Linds says
I’ve had the same thing. I had updated my bank account details and had a confirmation email saying it had been done successfully. But then received an email last weekend saying they didn’t have them on file!
I’ve tried to email and call all week but can not get through and no reply.
I am concerned that they just won’t reply and then won’t receive this payment, but they had already confirmed my details.
Does anyone know what normally happens at the end of an administration if any payments are not made?
Gareth Dalrymple says
Hi, I had the same confusing emails. I got them on the phone and they were aware the email went out in error. Checked my details with them and they were correct.
Took me 45 minutes to get through but worth it for the peace of mind.
Carina says
The Administrators could cut their workload by posting regular updates on the website. This could include information regarding emails sent out in error. They must be inundated with people telephoning regarding their account details because they are not sure if they have been updated. So, I think the Administrators need a good office administrator!
Maynard says
I received my email on 10th January stating below, so don’t worry I’m sure if you have had any correspondence regarding this matter you should be okay.
We previously emailed you in relation to your successful claim in the Wonga administration. At the end of January, we will communicate by email the amount you will be due to receive as a dividend.
Please be aware, the payment you receive will be considerably smaller than your accepted claim value.
We will make an electronic payment (bank transfer) to your bank account. The account number we have on file for you ends with these 4 digits:
If these 4 digits are incorrect, please contact us immediately by sending an email to customercare@wonga.com . We will reply to you with a secure link to upload your new details. Don’t forget to include your full name, date of birth and claim case number.
It is your responsibility to update your bank details if they are not correct.
Kind regards,
The Joint Administrators
wonga.com
customercare@wonga.com
Robert Bateman says
I’ve still not received an email… who do I contact?
Rob
Laura says
An email saying what? That your claim has been accepted?
Robert Bateman says
I’ve had that. The one that asks about bank details etc..
Laura says
If you read what Sara has written in this . It’s been a system error and sent to everyone. If your bank details haven’t changed you are fine, if they don’t have any details they sent it aswell. I didn’t get one and my details haven’t changed
Elizabeth Davidson says
I’ve had all the emails but was never told what my claim was valued at, so no clue if or what I’ll get back. Be happy with anything at this point, tbh.
Lesley says
From memory, the email outlining what you have been awarded was not from a Wonga titled email address but a Customer Services one, it may be that some people have missed it in their junk mail because of this.
Andy says
Yes it is worth mentioning that ‘junk mail’ thing again too as its a valid point.
My mails did not go to junk however it is possible depending on how the email system you have and how it is setup it could flag them as such so please if you’re expecting a mail have a quick look at your junk/spam/trash folders.
In some (can’t think immediately any do this by default) it is possible for certain ‘marked as junk’ mail to go to the deleted items/bin folder instead so 30 seconds having a quick glance at that is worthwhile too.
Not too long to wait now, all being well.
Nats Daley says
I received an email saying payment will be made but no email saying how much I will receive is this a fact?? Or speculation… Will check junk mail to be sure..
Nats Daley says
So you telling me for a redress of £3737 I’ll only receive a 10th of that if I’m lucky 373.. like being ripped off again.?…At least my credit should go up
Lynne says
Yes. If you’re lucky! My redress is £14K. I’d love just half of that but not expecting much now since I joined this forum.
Nats Daley says
I’m with you Lynne I was like ok if I get 2500 can pay off some debts …
Now thinking forget it love 🤣… I mean none of us know as fact I guess well wait and see hope you get a fair amount hon ….
Lynne says
Ah thanks and the same to you. I need a new car – might be lucky to get a skateboard off the back of the payout 😂
Chris says
No one knows (including the administrators at this stage) what the % pay will be. The 10% figure came from the rough maths of around £400m owed but only £40m available to allocate to those owed after all other costs have been worked out. (These are not the exact figures but an illustration of the scale)
It may be more, or less, but they won’t be telling people what they are getting individually until the very end of the month. We should get an email but I wouldn’t be surprised if the payment just lands.
The most optimistic way of looking at it is at least it’s something will be coming back to you. Until they went into administration the vast majority of us here were getting nothing.
Andy says
Yes I would not be too surprised if the payment was sent at the same time as the email. If nothing else it may cut down on complaint calls although as mentioned the Administration have a set job to do and the rules and regulations are laws they have to abide by. They are not being “mean” with the payouts, unfortunately the eventual sums are what they are.
Do agree with the above though too, something is much better than nothing. For a lot of people even now an extra £10 to £40 landing in their bank account would be very helpful indeed. I count myself in that group too.
Let’s just hope the eventual percentage is sane although as above the Administration have strict rules , laws and guidelines to follow.
Anon says
Does anyone know if there are any updates about what happens for those who still owe money? I was on a DMP with Stepchange. I got an early settlement offer which I missed the deadline for, and now Stepchange tell me Wonga are refusing their payments as of late December last year.
Do I still owe the money or not? And what is this likely going to do to my credit file if I can’t make any more payments to the account? Will I be stuck with a default I can’t settle hanging over my file for 6 years?
Sara (Debt Camel) says
There hasn’t been a statement yet.
But how long ago was the default date on your credit record?
Paul says
I received emails last year saying I would be getting a % of 3600, but have not received anything since. Does this mean I won’t be getting anything?
Laura says
No it doesn’t mean you won’t be getting anything. You got notification of a accepted claim. You will get some payout
Rachel says
Of the loans that Wonga have agreed to delete from your credit file as part of your claim, has anyone actually had the entries removed yet?
Andy says
Hi, yes, I have 2 being removed from my file at next update (25/01/2020)
sam says
Realistically what percentage are we looking at getting? I read 10% if we are lucky. If that’s correct then that is just ridiculous “hey we took advantage of you sir and took £3k in interest from you but don’t worry here’s £300” disgusting If true
Nats Daley says
I feel the same but I feel like we are powerless at this point… So I’ll just put it on the gas card and electric 😁
mark says
After checking the administration reports I think very little indeed. Between 1-5 percent is my best guess. Anything more than that and I’d be very surprised. After all the secured creditors, employees and the administrators have taken their share there will be hardly anything left in the pot for refunds.
Nats Daley says
Did you say 1-5% god dwmn that’s an insult
I know we took out the loans but desperat times desperate measures this is too much really … hardly worth submitting a claim I may walk away with30.00 …
Amanda says
Which will be more than you had or would have expected … I really don’t understand why people are complaining … none of us were expecting anything til this process started … so surely anything is better than what we had …?! We all took loans at a time when we needed them and high street banks wouldn’t help …
Sara (Debt Camel) says
I think people have a very good reason to complain. They were failed by the regulatory system since 2007 which said lenders should check affordability but never made sure they did. Then they were failed when there is no compensation for them if lenders go bust.
If a PPI company went bust all the customers due s PPI refund would be paid in full from the Financial Services Compensation Scheme (FSCS). But the FCA chose not to extend that to cover Wonga borrowers.
Why are the 400,000 people who are going to get a low payout from the administrators this month any less important that people who had PPI claims?
Nats Daley says
While I respect your view I disagree. Desperate times. We all took out loans as like you said banks refused us. To then be furthe let down again I thin. Is disappointing
Lynne says
Where are you reading these reports please?
If I get 5% that’ll be about £700. Not much but I’ll take anything right now.
Sara (Debt Camel) says
The reports are filed in Companies House: https://beta.companieshouse.gov.uk/company/06374235/filing-history. See links in my article above.
Darren says
It’s not people who have changed accounts always had same account sent me email saying it would be paid into such and such
Sara (Debt Camel) says
Yes, you are the people the administrators want to check to see if the account is still right.
Lynne says
Do we think the emails will start coming out this week or next? Bearing in mind how many customers they need to get through.
Sara (Debt Camel) says
My guess is next week.
Julie says
I got told emails gonna be coming out from the 20th
Luke says
I’ll just be happy with the credit report entries removed. They accepted 36 loans and rejected 13 but the ones they rejected are all older ones that aren’t on my report anymore so once they process the claim all traces of wonga will be gone. Whatever cash I get is a bonus, would have loved the full amount but they don’t have the money to do that so no point stressing over it, nothing we can do.
Got a decent payout from quickquid, just waiting for sunny case that has gone all the way to final ombudsman stage seems to be taking forever to be picked up.
Ciaran says
How long have you been waiting for an ombudsman?
Elaine Forbes says
I appreciate this is a good forum to ask questions, two things
No one knows the percentage
I was given a redress amount, does this guarantee some payout
Lynne says
It guarantees a payout although they covered themselves with the ‘it will be significantly less’ statement within the email, hence why no one has a clue and people are trying to second guess.
Anon says
Sara, Is it just me or is that line about the extension to August 2020 worrying? And that’s why none of us know the percentage?
Sara (Debt Camel) says
The administrators had to ask the court for permission to extend the administration beyond the usual year. I suspect they just asked the court for another year.
The administrators can extend the deadline to distribute. So far as I am aware, they are not intending to.
Bob wailer says
That report came out in october , im sure i seen last month you say they would have to go to court , so if they really wanted too they could just delay it all without going back to court now ?
Sara (Debt Camel) says
I thought they did. I’m not an insolvency expert though!
Bob wailer says
Ah right
I got a feeling the payments wont be made for a couple more months and we will only be told at end of january what per cent is and thats it
Andy says
That’s the PDF link I did not want to mention a few days ago in my comments, the one you said would look at again :)
I have not seen anything anywhere about more delays though and that date could merely refer to their “finished wrapping it all up” time rather than creditor payout.
I’m not “trained” on that legalese but obviously even to a “layman” etc once payouts are eventually complete the Administration team do not immediately walk out the door there and then that day :D , there would still likely be significant finalisation type paperwork to complete . At least that is how I read it, to stay on a positive note anyway in that nothing I have seen heard or read indicates any delay “for us” :)
So I am not concerned about any extra dithering etc that seems quite unlikely, at least to me and my way of reading it.
Johny says
Guys does anyone know how the claim interests back from sunny.com and Satsumaloans?
Many thanks
Sara (Debt Camel) says
For Sunny & Satsuma, use the general payday loan refund template https://debtcamel.co.uk/payday-loan-refunds/ unless you only had 1 or 2 large loans from Satsuma, in which case use this other one: https://debtcamel.co.uk/refunds-large-high-cost-loans/
Antony says
I got nearly £3000 from sunny, used the resolver website, it was free and did most of the work for me, 8 weeks after they accepted and paid up, also got one with satsuma pending and quickquid, the quickquid one annoys me as I still owe them £3000 and am paying £125 a month and I think my refund will be lots more then that, but I will only get a small %
Lynne says
I didn’t bother with quick quid abc the reason being they asked for statements going back years as proof I couldn’t afford the loans!
Sara (Debt Camel) says
Read the “If you have a current loan with QuickQuid or On Stride” section of https://debtcamel.co.uk/quickquid-casheuronet-administration/. You should consider stopping paying them any money and telling them you will not pay until your claim has been decided by the administrators as you expect that you will be awarded a refund and have the right of set off.
Every month you carry on making payments is likely to leave you worse off.
Any more questions on that page please, not this one.
James says
If my debts were sold to 3rd party debt collectors i.e. wonga and quick quid but i have refunds from them coming do i still owe the 3rd party debt collectors?
Sara (Debt Camel) says
You have a Wonga loan with a debt collector? Who? Was this loan included in the ones the administrators have decided is unaffordable?
Scotty says
I do partly agree with some of the comments on here,that we should be grateful to get anything back,albeit a fraction of what we are actually owed. But i cant help thinking that some people will have done pretty well out of this. The administrators and probably the inland revenue as well. The former directors of Wonga will not exactly have ended up skint either. The whole process(although perfectly legal)still seems a bit iffy to me.
Glen says
Well I’ve done the sample email suggested and sent it off to ever high loan/payday lender I can recall.
Let’s see what happens, does anyone have any tips? I’ve no idea if I will get anything back bu5 nothing ventured, I’m awaiting the Wonga money soon so one victory, fingers crossed.
Lynne says
I’ve done the same Glen. So far MyJar, Uncle Buck and Peachy replied instantly asking me to confirm DOB, address etc. Sunny’s response was ‘we dealt with a complaint back in 2016 and it was unfounded and as no funds were borrowed since then the complaint is not upheld’.
Sara (Debt Camel) says
do you remember making a complaint to Sunny in 2016?
Lynne says
I actually don’t! Their comment was quite flippant.
Sara (Debt Camel) says
So reply to them that you have never made a complaint to them and can they produce some evidence of what they have said,
Kerry Swann says
I’ve made complaint to my jar for one of my biggest loan debts.. They replied they had no record of me having a loan with them and can I provide proof of the loan.. It was formally known as txt loan I have no proof as I threw away all paper work when the loan was eventually paid off they absolutely screwed me with interest and charges .. Don’t even bank with the same bank anymore and have moved twice since I took the loan out.. I’ve been on to fos and there saying the same.. I’m reallllly annoyed because this was my biggest loan and they must owe me a bomb.. I don’t know how to go about it now because I’ve tried everything possible.. It’s so sickening I wish I could prove them wrong and laugh oin there face but seems there the ones laughing now😒
Sara (Debt Camel) says
How long ago was the loan? You don’t have any emails about it?
Kerry Swann says
Hi the loan was less than 6 years ago I do know that.. But I have no emails paperwork or statements to prove the loan was taken out.. My jar say they have no details of this loans even by me giving old addresses still nothing.
Sara (Debt Camel) says
In that case you should be able to get old bank statements, even from closed accounts.
Sara (Debt Camel) says
Best place to ask for tips isn’t here, it’s on the main payday loan refund page because thats where people making claims are reporting how things go: https://debtcamel.co.uk/payday-loan-refunds/
Grant Little says
Can you still claim back from quick quid? If so how do you go about it please? I had loads of loans of them??
Sara (Debt Camel) says
read https://debtcamel.co.uk/quickquid-casheuronet-administration/ – you will be able to claim back from the QQ administrators in a couple of months time.
Grant says
Brilliant, Thankyou. Email sent to them👍
Chelsea says
Hi Sara
I tried to claim of QQ years ago using a template letter.
They refused a refund but said as a gesture of good will they’d half the outstanding balance of my current loan. I was in such a desperate situation I jumped at it.
I tried again last year and they said because I’d accepted the previous deal I’d wavered any rights of compensation.
Will this effect me when the administrators take over and I try to claim again?
Thanks
Jonny says
So are Wonga going to start emailing people of there actual redress quote as of tomorrow? I seen a comment above which says they will start tomorrow?
Sara (Debt Camel) says
Someone was told it could be “from tomorrow” – which means it could be the 30th of January! Please don’t anyone get your hopes up!
Simon says
I fully expect it will be next week. In reality as soon as the first emails are out somebody is likely to post on here so can calculate based on that % before receiving your own Email if it spans a number of days
Lynne says
Yes I’m hoping/expecting someone will post on here once they get the email so the rest of us can have an idea.
Sara (Debt Camel) says
I am pretty sure that lots of people will post here – you don’t need to worry about that!
Graham T says
The administrators have several million pounds sitting in their bank account, earning interest every day, they will wait to the last minute to pay out, so as to maximise their profit. 31st of Jan just happens to be a Friday, I don’t think we will see anything before 5pm on 31st
Lynne says
11 days to wait then
Sara (Debt Camel) says
a) the interest is in a Wonga bank account not the administrators own account
b) they will be earning half of nothing on it, the same as you get on your current account.
Lynne says
I think ‘between 20th and 30th Jan’ was mentioned several times (which is quite a broad range let’s face it), so essentially people are taking it to mean check from tomorrow. I am!
Simon says
I was same but had an email off wonga saying they have wiped what i owed and make no more payments also will change my credit file as well.
Ian says
Just seen Grant Thornton sponsoring Rickie Fowler at golf they werent before they got the wonga administration job lol
Laura says
Grant Thornton are a massive global accountancy form. They operate in something like over 100 countries. Administration is just one arm of their business. I know It’s really hard for some to accept on here but the Wonga gig is practically small fry for them
Sara says
Hi all :)
I’ve just been catching up with the comments, and I didn’t really realise it before, but after the refund are Wonga clearing this off our credit records?
My loans were from an ex who got them all out when we were together. That was definitely over 5/6 years ago, and I never really thought it would be hindering my report (could it be?)
Will this be taken off?
Thanks!
Chris says
Hi. Everything drops off your file after 6 years anyway automatically so if they were over 6 years ago they are definitely not impacted your credit now.
Sara (Debt Camel) says
Now you are being silly!
Steve K says
OMG what a statement to say. That is the most ridiculous thing I have read on here (and I have read a lot of comments)
Mike says
Rather bizarrely I’ve just checked my ClearScore credit report and under January 2020 changes it references 3 “short term or payday loans” being added for WDFC which appears to be Wonga.
Any idea why these would be added??
Sarah Harris says
I also have one coming on my report from Active Security is this Wonga? Not taken any loans since 2017 😱
Sara (Debt Camel) says
Active Securities is 247 Moneybox
Sarah Harris says
Thankyou, yes your right it is them but not had a loan with them since 2014 (due to cone of my file this March) can they put another one on? Or is it because Iv put in an affordability claim?
Sara (Debt Camel) says
Can you ask on the main payday loan refund page https://debtcamel.co.uk/payday-loan-refunds/
Pete says
Because you’ve used payday loans…… so they’ve ruined your credit history
Mike says
My credit history is fine…thanks for your concern. As per the original question, why would Wonga loans be added to a credit report years after they were taken out. If anything I was expecting them to be removed.
Sara (Debt Camel) says
How old are these loans?
Were they included in the ones that are being refunded?
Mike says
Hi Sara,
The 3 loans that have been added are from Sep 16, Nov 16 and March 17. All are showing correctly as closed on my credit report but they weren’t there previously. Yes all 3 were also in the list for ones being refunded.
Sara (Debt Camel) says
This is an error then. You can email Wonga and tell them this or wait a couple of weeks and hope it gets corrected.
Becci says
Even is Sara was… she has been nothing but helpful to me… so thank you?! 🤔
I’m not sure what you want this to accomplish really Steve
William says
Anyone heard anything new this morning?
Andy says
My claims company have said 29th Jan I will find out the percentage, then it will get paid within 7 days of that date.
Lynne says
That’s contrary to what Wonga said then. They say the email will arrive just before the money is transferred.
wayne venning says
We should get emails today
cathy says
Is it the 27th Jan there due to start releasing the payments? I thought it was 31st January
Baz says
Get a grip Steve.
Lynne says
I used the template to contact other lenders but mostly they’re coming back asking to confirm bank statements, my loan reference, amount etc etc. I don’t have these to hand because they’re so long ago. Is anyone else getting these requests? If It’s impossible to provide the loan info then I guess the complaint will not go any further?
Sara (Debt Camel) says
Lynne
PLEASE ask this on the main payday loan refund page. You will get more helpful answers there.
Sara says
Can you access your online banking if you have it. Mine can go back years and years.
Fingers crossed!
Jack says
Some people have been told from the 20th January actually. The comment is completely valid.
No I haven’t heard anything yet :)
James C says
Where did the date of 20 January come from? I have seen it mentioned by people in messages, but not received that information from the administrators.
All I received date wise was this:
“At the end of January, we will communicate by email the amount you will be due to receive as a dividend.”
Jack says
It came from a previous post where someone had called and spoken to a representative who said that people should start hearing from the 20th January onwards.
Sara (Debt Camel) says
and once again I will say that this is perfectly compatible with everyone hearing on the 30th. that is “from the 20th January onwards”. Don’t hold your breath!
Stephanie Crane says
On my original email from them last year it stated that w/c 20th we’d hear how much we were getting and the payment would be made by the end of Jan2020.
They did tell me how much I was owed but stated the actual payment made would be substantially smaller!!!! Lol. £5 it us then 🤣
David says
Hi guys, wondering if anyone is in the same boat as me.
I had an outstanding loan with Wonga, I settled it with them on the last day they were accepting payments, 20th of December 2019.
I received an email shortly after I paid this saying my summary of borrowing was available, the usual email you received when a loan was settled.
I then received an email on 7th of January 2020 with my ‘annual statement’ as a PDF file and it still said my opening and closing balance was the loan I owed, despite me paying it off on 20th December.
Should I be worried about this annual statement from them? I know it may be a bit soon but I have no upcoming changes on my clearscore report, I thought they would have registered the loan as settled.
Mr Wonga says
Surely you should just ring Wonga. If you think about the amount of claims / settlements they have been dealing with then in your case it sounds like an obvious admin error. Ring Wonga !
Lee says
Is it too late to change your account details? I only saw the email from 10th January saying that if it was incorrect then to call them or email them. I’ve done both but no response and been waiting for 2 hours to speak to them on the phone
Jim says
I rang last Monday 45 minutes to answer and got them to send me the link to update bank details. Had to wait 24 hours for the email. Did what they asked but was unsure if it worked so rang back on Friday 35 minutes to answer and the man confirmed they had them and sorted it there and then and I received a mail confirming the update.
Natalie says
I’ve now been waiting 10 days for the email link, from when I first emailed. Spoke to someone on Friday who said they’d put a note on my file, rang again this afternoon and apparently it can take 7 days from when the note is put on your file to receive the link (in my case – when I rang on Friday). My numerous emails since the 10th have obviously gone into a black hole.
PD says
Does anyone know when the record of all Wonga loans will be removed from our credit reports?
Dean says
I thought the below excerpt sent by the administrators might be useful to everyone on here wondering about the redress payment date, hope it helps:
1. Notice of intention to declare a dividend
This can be accessed by the link below:
WDFC UK Limited – Notice of intention to declare a dividend
“Please note that in order for the Joint Administrators to set a final date for those who are owed money to submit a claim, they must issue the notice in the link above. As you will see from the notice, all claims must be submitted by 30 September 2019 or they may not be considered for payment. It is expected, unless you receive a notification to the contrary, that the Joint Administrators will make a payment to accepted claimants within four months of 30 September 2019, i.e. by 30 January 2020. “
H says
I updated my bank details in October or November and saw they had been updated in my account. However, I have subsequently received several emails quoting incorrect, old bank details so I am feeling really stressed and upset that the claim won’t be paid into my active bank account but an old one. I have not received any replies to emails and I have been on hold for 40 minutes now – does anyone know if they are actually answering phones anymore? :(
Lynne says
Hi I rang them last week (lunchtime). I was on hold 57 minutes but I did get to speak to a nice gentleman eventually (who told me ‘we’re nearly there now’).
And obviously as ‘payout’ day draws nearer they’ll get even busier.
Good luck!
Laura says
Yes they are answering the phone but as others have said some people have been two hours
Sam Williams says
Hi, I received the emails around October/November time and made sure all my details were correct ready for whatever payout we receive in January. I haven’t received this further email though on January 10th, should I be worried? Should I get in touch with wonga?
Thanks
Sam
Shellie says
Hi guys, looks like we all have to sit tight and wait and see hey,. I had an email saying I’m owed £3000 and payments would be significantly smaller than this and would be paid by the 2oth of jan …hey ho nothing yet then an email on the 10th of jan to say payments would be made by the end of jan , I’m a single mum on a very low wage any thing will help and will be greatfully recieved , I wish us all the very best and thank you Sarah for all the advice given here
Emma says
Hello,
My bank details have recently changed and I’ve tried calling loads and leaving emails but no one has got back to me with the link.. I don’t know what to do as I don’t want to leave this too late! Any suggestions please? Thanks.
Laura says
You need to stay on the line till your first to be answered. As others have said it’s a massive wait but there isn’t another solution
Pete says
You don’t need to panic.
Even if it goes to your old account your existing bank will likely send you a cheque for the funds. Aslong as you haven’t changed address since your last bank I’m sure you’ll be fine
Laura says
That’s not true in the majority of night street banks Pete. It would bounce back to the senders account
Bert says
However, if you switched banks using the switcher service any deposit to your old account will automatically be sent to the new account almost immediately.
Simon tate says
Your wonga account is still active log on and change bank details ..i did
Dano says
Can’t believe I let them get away with this for so long and now wAiting to find out what I get back! I received an email saying I was successful and the claim amount was £6700. If it is 10% as what is being mentioned then I’m mortified!
Lynne says
I know what you’re saying but honestly at this moment in time I’d take their hand off at 10% – and I’m ‘owed’ £14K!
Thomas says
You’ll be extremely lucky to even get 10%… After checking the administration report and seeing what money there is and who they have to pay etc and how many complaints/refunds there was, you’ll be lucky to get near 5% to be honest.
Mrwonga says
I would say 2.5/3% if you are lucky
Luke says
Not sure what gives you the idea it will be that low tbh.
Gary says
Any money would be nice, however I’m sure the credit file improvement will be a lot more valuable IMO. Then we can all take out a new lower cost loan and repay some of our debts..
Andy says
Fractionally off topic but is it just me who finds it slightly erm distasteful ( for wanting a better word ) that if you use a popular search engine just for “Wonga” the first four results are mini adverts for lenders, followed by the real Wonga page link :/
M says
What I find distasteful is when using ‘Wonga’ in a search engine and a little scrolling you will see that the government was set to step in and offer a lifeline to those ‘cast aside’ by regulators. That is when the government thought there was 10000 people awaiting compensation, when the true number of people was discovered, no more was said! And we have now been cast aside by them also. I hope when the % we are getting is known everyone contacts their MP’s! Otherwise it will just be swept under the carpet.
Sara (Debt Camel) says
I think you will find that that was some discussion at the Treasury Select Committee – it was never a commitment by the government.
Lynne says
Do we think the emails will come during office hours i.e 9-5?
Sara (Debt Camel) says
No idea. They will come in batches.
Andy says
Speaking just from a general IT perspective : where there are a large number of emails to send they are sent by the mail server in batches typically , this is why sometimes you can get mails at odd hours. The ins and outs of email “technicalities” is potentially quite complex , off topic here ( and VERY boring too ) and varies wildly on both the system in use as well as server configuration etc . The batch size per send could range from say 500 to 10000 per hour . Possibly more possibly less . See I said it was boring…
All I am saying here is do not be concerned if your email has sn odd time like 3am on it or something.
Laura says
I’ve had emails at 3.00am and 3.50am from them!
Sara (Debt Camel) says
Lynne, please stop asking questions about the detailed processes that will happen. No one know knows the date they will be sent, the times, the size of the batches, or from what accounts the emails will come, or what they will say or ANYTHING. Worrying about this won’t make your money arrive any sooner!
Sarah says
All my emails from them have been between 2pm and 2.30 pm
Kerry says
All of my emails arrived at varied times, they stipulated that I would know BY the 30th Jan and all speculation is not helpful and a waste of time. We will all have to wait and see.
emma steven says
I know this is off topic but I had rolling payday loans with the cheque centre and I think they went into liquidation but is there any way to attempt to claim back anything? I must have paid thousands of interest and roll over fees every week before I went to step change and set up a dmp. Its fully paid off now a long time ago but I’ve never been able to trace them on the lists of lenders to contact. Any help would be much appreciated xxx
Sara (Debt Camel) says
Cheque Centres went into liquidation. I don’t think you have any chance of making a claim now, see this comment from a reader: https://debtcamel.co.uk/payday-lender-email-addresses/comment-page-3/#comment-293375. If you would like this confirmed, talk to the Financial Ombudsman.
Andy says
Although a low percentage could be viewed as an insult ( and in some cases with good reason ) , it is worth taking a moment to stop and think this could of been worse in that :
The pot could of been completely empty once secured creditors and ex employees were paid so we would of got nothing other than a “sorry no cash left” apologetic email.
However low the ( unknown ) percentage finally is ultimately something back is better than nothing back.
I have no bitterness towards the Administration team, they have e their set tasks to do by law etc. I’m just reasonably happy something will land in people’s accounts soon. Yes it probably should be much more but the way I see that only happening in the future is with changes to laws.
Tom says
They have dragged it out as long as possible. Asked for an extension to drag it out even longer, all while charging an absolute fortune that comes out of our pot.
Sara (Debt Camel) says
Honestly, the administrators have had a huge job.
They walk into a company whose finances are a mess. In addition all the normal administration stuff, with a whole pile of legal responsibilities, including how to keep the lights on and retain staff while they collect money that is owed and try to sell subsidiaries in three different countries, they have the nightmare of massive unaffordable lending which no previous administrators have had to deal with. They have to decide how to assess complaints about unaffordable lending, including talking to the FCA and FOS. They have to make the difficult legal decision about whether to accept claims for loans over 6 years and justify it – you may think that decision was easy, trust me it wasn’t for an administrator, it was very unusual. They have to decide how to contact millions of previous customers and how much and where to advertise to get people with valid claims to come forward. Build the Claims Portal to let people input claims and develop the program to decide those claims. Develop the program to correct people’s credit records. The portal has to be up for many months, when that ends they have to administer an appeals process. And cope with customers who have died, gone to prison, been sectioned, developed dementia, moved house, moved abroad, changed their names, changed their bank accounts etc etc
It is hard to imagine how they could have done this much faster.
Their fees may look high but they come to less than 1% of the amount they have assessed the redress claims at. If their fees were halved, it would only increase the percentage paid to unsecured creditors (ie you) by less than half of one per cent.
I am outraged at the low amounts people will get, but that is the fault of the regulator and the government, not the administrators.
GimmeMyMoney says
Without the adminstratiors what do people think would be happening. Well said Sara
Andy says
That is a very valid point that is sometimes overlooked in that Wonga had offices and staff in various countries, so tying it all together is as ( as i read it ) no mean feat even for a highly experienced and coordinated team of Administrators.
I do not have evidence either way but a few times interest on the “pot” has been mentioned. I do have a strong suspicion that given the erm “status” of Wonga currently said account would probably not attract any interest, if it did then that may be a good thing as it would potentially increase the payout sizes a fraction but I suspect it’s like a frozen account.
On a different point it was said the loan book would not or likely not be sold. Although it may not come as huge comfort a kind gesture would be to put this through the shredder ( not literally as that is not allowed , paper works no doubt need to be stored for x years for tax purposes I think even for such situations ) simply so that at no point in the future those who’s payout was less than sum due would never be chased for it by a third party, ever.
Finally on a better note thank you Sara for this page on your site for us to discuss our concerns and thanks to the majority of posters for their helpful and sane comments. :)
Oliver says
Hello.
Long time reader. First time poster.
I just wanted to say this. And I’m sorry if it sounds a tad vitriolic, but the manner in which this late stage of proceedings is being handled is appalling. This bizarre adherence to arbitrary deadlines epitomises the contempt and dismissive nature of the two halves of British society. You cannot tell me that they don’t have all the information to hand. The reason for the delay is subconscious mockery and derision of people deemed less than those with big bank accounts and lush houses.
If you make mistakes in this country you are done, your name smeared for years, if you are poor, if you don’t fit into the mould they shape for you, then you are looked down upon. And now this, being kept waiting for scraps by a group of sharks who are morally no better than those who sold us out in the first place. A pox on it all.
Sara (Debt Camel) says
see my reply to Tom here https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-14/#comment-336815
Timbo says
Hi
Sorry I disagree. The trouble is to many people getting over emotional over the fact that they applied for Wonga loan, spent the money from the Wonga loan and now they are being offered something in compensation (for something they accepted at the time). The administrator have always said they will make a payment by the end of January 2020 and let everyone know the amount before payment. The administrators are only doing their job so not really sure what everyone’s problem is.
Julia says
I agree with you Oliver. Only when my life spiralled did I become aware of the “unconscious bias” towards those who have made mistakes and no longer fit the acceptable mould.
I have 2 degrees, had worked (and earned well over average) every single day since I left university.
The second I became a single mother aged 38, the spiral started and I’ve never been able to recover because of the bad decisions I made at a hugely vulnerable time.
I’m now (just like so many on this forum) a person fighting the relentless uphill battle to get back to a financial level again.
Nats Daley says
Perfectly written. Thank you.
Sara (Debt Camel) says
If people are interested in how being under pressure cause people to make “bad decisions”, read https://www.amazon.co.uk/Scarcity-True-Cost-Having-Enough/dp/0141049197/.
WangerNoWonger says
I agree. I’m not stupid but at the time I took out these loans I was depressed as was my wife due to personal issues relating to children or not having children in our case. I deeply regret those days but they happened and were very traumatic for us. She barely worked for over a year.
Depression and mental health are the embarrassing subjects that people don’t want to talk about but they are real and unpleasant.
I’d give anything for us not to have gone through those days emotionally but financially they screwed us.
Craig Wallace says
Bit dramatic
L says
Only if you haven’t experienced it yourself
Becky says
Hey, has anyone heard anything yet? Hopefully not too much longer now.
Sara (Debt Camel) says
No news! You may well not hear anything until next week.
Ian says
Are people being charged for phoning wonga and being on the phone 1 to 2 hours or is it free phone number? Some people could be losing all their redress money by phoning checking details
Chris says
I hope it’s not a freephone number! Free phone numbers are not free for the business as they have to pay the cost so that would mean more money coming out of the pot
Max says
Got the 10th january confirmation.. .
Now radio silence
21th today,.. tick tok tick tok
Counting days .. £864 on the email .
S says
I had 50 loans they said yes to 40 of them had a email saying my amount is only 597 but I’ll be getting less than this erm hows that work all loans I had was from 100 to 300 the 2 500 they said no to. But I don’t get where they get 597 from that’s just the interest I payed on the 40 they said yes to. So is it only the interest we are suppose to be getting back I don’t understand just after seeing some people saying there claim was for like upwards of 13k
Jamie says
Yes just interest
Annonymous says
Yes just interest…. why would they pay you money they gave you and you paid them back?
S says
Thats not what I was asking is it tbh….
I was asking was it just interest or are they getting more due to hardship as 40 loans like 597 meaning in my case I would of needed to have potentially upwards of 800 loans to get to 10k of interest
Emma says
Were they really small loans? Paid back on time? I had 6 accepted (not even the biggest loans I took out) and my claim value is over £1200?
Steve K says
That does seem a bit low, I have a redress of 11k for 67 loans (my average loan was around the 500 mark) so by my maths they seem to have left a zero off. Did you add up all the individual interest up and add the 8% interest on to check it?
S says
No tbh I ain’t added it up or the 8% buddy. I just assumed it was right but after reading the others I was wondering if it was low or it wasn’t just intrest. I mean with only gettin a % back I’ll be lucky get £5 lol suppose it’s better than nothing
Annonymous says
Depends on the length of time loans were Had and size
I had 20 loans accepted – interest and fees on those was circa £5k and then interest on that a furthe £2k
So my claim is £7k
bob says
You say you had smallers loans and I’m assuming paid back quickly. This is why your redress is less. People with larger amounts will have paid back over a longer period and most likely rolled over and had many larger size loans over many years.
Sara (Debt Camel) says
Did you have a write off from them in 2014? If you did, this reduces what you can get now, effectively you had the first part of your compensation early.
S says
No never had anything written off all was always payed back and the next day I would get another loan but yeah they was always for a month and always 1 2 or 300 and a few 500
Baz says
If you always paid them back quickly then the amount of interest you paid on each loan would not have been as great as those who took longer to pay theirs.
Laura says
I received a link from Wonga due to the fact my bank details have changed as I moved banks. The link required me to send a photo shot of my new details from either my bank card with the 16 digit number covered up and a copy of my passport or drivers license to prove who I am. I am a little concerned by this as why is my picture going to prove who I am as having a copy of my license could leave me open to fraud. That being said when you try and do it and upload the info the link they send you does not seem to work.So does this mean to say I will not get my repayment as I cannot give them my updated bank details?
Lynne says
Laura I had to do the same – sent a picture of my bank card with the long number scribbled out and my driving licence. I haven’t heard from them since other than they confirmed they’d got my details.
Gavin says
Although my claim was accepted last year, and I’ve had the email to update my bank details, plus the one sent out on 10th Jan, I never recieved the email with the claim amount, or if I did then it may have gone to my spam folder, but that gets deleted every 30 days.
Has anyone been able to find out their claim amount by getting in touch with customer service?
Sara (Debt Camel) says
yes but you will be on the phone on hold for a VERY long time. is it worth an hour or more just to find out what you will know anyway by the end of the month?
Jennie says
Everyone saying bout the % but no body knows and the two dare I was given is they aim to pay by 22 Jan then end off Jan but it dose not say for defo we will be paid what we will and wen we will now I’m accepted £2600 but I know it be smaller but why ppl making a percentage up I have no idea wen no one knows yet the main thing is it’s something now as a disabled mother with 5 disabled children but not on dla anything would help at min
Luke says
To the people asking every day if there’s any news. Give it a rest and just wait it out, I’ve been checking my emails but I’m not expecting anything till the end of January as that’s what we were told. If you haven’t heard anything by the end of the 31st that’s the time to start asking questions.
Bri says
This ☝️☝️☝️☝️
Baz says
Im sure Lynne will let everyone know when the emails arrive
Barry says
My redress was 1300. In all honesty i’ll be content and happy if i get enough to cover my Knotfest tickets
Peter Collin says
Hello people,
Just a thought but with some 400,000 payments to process it seems unlikely that all will be made within the stated timeframe. As with the value of peoples’ respective payouts. I’d expect the worst and hope for something more as I fear from reading these comments, that many will be very disappointed with their final outcome.
Doubtless the moment anything happens, there will be a raft of posts on here from those who have received their money first which will at least give people confirmation that things are in hand. I’ve been checking in every few days myself for updates!
Ayyway, good luck to al,
Petel
Annonymous says
They won’t be processing them individually there will be a spreadsheet and they will send it to the bank who will auto input
Will says
My redress is 7100 , I have been talking to some ex administrators who have taken a big interest on the wonga situation, he feels that if I recieve any more than £200 I would of done exceptionly well.
Elaine Forbes says
Surely this can’t be right
Sara (Debt Camel) says
it’s another guess…
Annonympus says
Don’t sepculate…. no one knows except the administrators…. even “former” administrators don’t have access to the figures
Thomas says
That would be just under 3% and this is also my best educated guess based on all the evidence from the administration report from a couple of months back.
Baz says
Just shy of 50 quid for me. I’ll take that and stick it on Liverpool to finish the season unbeaten.
gary says
If the below case is true,
If 7100 , I have been talking to some ex administrators who have taken a big interest on the wonga situation, he feels that if I recieve any more than £200 I would of done exceptionly well.
Who would describe this as doing exceptionaly well, sounds like fake information…
Woohoo i got 3% time to celebrate! lol..
Martin says
I’m sorry but the word “considerably” smaller is not in a ballpark figure of around “3%”. From “100%”. I’m not expecting or saying even near half of it. But that wording should never of been used in the email.