Have you had a credit card, store card or catalogue where your credit limit was too high? So high that the monthly repayments were hard to manage and you got into more debt?
Many people were originally given an OK limit, but the lender kept increasing it.
You may have a good affordability complaint that the lender was irresponsible in allowing you to borrow so much. This applies even if you made every payment on time, as you may have borrowed more elsewhere.
This article explains how to ask for a refund of the interest you have paid.
Contents
What is “affordable”?
The regulator’s rules
Even if you made every payment on time, the debt may still have been unaffordable.
The following is my summary of the regulator’s rules:
- a lender must check if credit is affordable when you apply for it. For a very low limit, not many checks are needed;
- a lender should make checks before increasing a credit limit;
- credit isn’t affordable if paying it leaves you short of money for your bills, normal expenses, and your other debts;
- if you have to borrow more most months, this would not be affordable;
- you must be able to repay the balance within a reasonable period. Paying the minimum amount is OK for a while, but not for a long time.
Good reasons to complain
If the lender could see any of these on your credit record, they should probably have declined your original application:
- recent credit record problems: defaults, missed payments, or arrangements to pay, mortgage arrears, payday loans;
- you had a different credit card with the same lender where you were only making minimum payments;
- other credit cards where you were near your limit and persistent overdraft usage. Here is an Ombudsman decision saying Zopa should not have given quite a low initial limit in this situation;
- a level of borrowing that looks too high in relation to your income.
Your credit limit should not later have been increased unless you could afford it. In addition to the points above, any of the following should have also warned the lender you were in difficulty already:
- making minimum payments for a long while;
- making a minimum repayment but then using the card to pay for food or petrol so the balance never drops;
- using most of your limit for a long period;
- significant gambling the lender was aware of;
- recent missed payments or an arrangement to pay on your credit record;
- your overall level of debt on your credit record has increased a lot.
When your lender increased your credit limit, you don’t need the exact dates before you start your complaint – my template asks for these.
0% balance transfers
Here the lender should check that you would be able to repay the whole limit within a manageable length of time (say 5 or 6 years) taking into account the interest that will be charged when the 0% term ends.
So if you were ok during the 0% term but then you couldn’t afford the payments when interest started being added, you can complain. Ask for any interest to be refunded and to be able to repay the rest with no interest.
How to complain
The email address to use
The best way to complain is by email. Here is a list of credit card and catalogue email addresses to use for the banks and major lenders.
Use this template
I’ve invented some examples so you can see how a complaint should read. Change/delete the bits in italics to tell your story.
I want to complain about irresponsible lending for my Barclaycard account number 987654/444.
My date of birth is dd/mm/yy. The email address I used for this account was myaddress@whatever.com.
Only put this in if you think the lender may have an old address for you
I have moved and my home address is now xxxxxxxxxxxxxxxxxxx. Please do not send any letters to any older addresses on your system.
Then say they should never have given you the account:
You should never have allowed me to open an account with such a large credit limit. When I applied in 2020, you should have checked my credit record and would have seen I had recent missed payments to a credit card and a default only five months before on a loan.
[If this started as a 0% transfer: You should have seen that I would not be able to clear the balance in a manageable length of time, and that after the 0% period ended, I would struggle to pay the higher minimums once interest was being added.]
AND/OR say that they should not have increased your credit limit:
You should never have increased my credit limit in 2022. At that time I had only made minimum payments on this credit card for a long while and/or I was using a very high level of my credit limit.
If you had properly checked my credit record before increasing my limit, you would have seen that in the two years since my account with you was opened, I had got additional late payment markers and defaults and/or taken out a lot of other credit. This should have warned you I was struggling with my finances and it was not responsible to lend more. By increasing my credit limit you made my financial position worse. Instead you should have offered me forbearance by freezing the interest on the card.
I do not know the exact months of these credit limit increases. In your reply to this complaint, please tell me the dates and amounts of all limit increases, even if these happened over 6 years ago.
If the lender should already have known you had problems with your account, mention these
You should also have realised that I was having difficulty because:
of the late payment charges you added to my account
I had missed two payments to you the year before in 2017
I had already asked you on the phone if it was possible to stop adding interest for a while.
End with asking for a refund:
I would like you to refund me all the interest I paid and any late payment charges from the point the account was opened
OR
I would like you to refund me all the interest I paid and any late payment charges after you increased my credit limit in 2021.
OR
I would like you to refund all the interest I have paid since the 0% period ended and allow me to clear the balance without adding interest.
I would also like any late payment and default markers to be removed from credit records after this point.
Think about these points before complaining
Timing
These complaints can be made if your account is still open, or if it is closed and settled, or if it is with a debt collector (NB the complaint goes to the original lender, not the debt collector.)
If you have had an IVA or bankruptcy after these problems, or if you are still in a DRO, then ask in the comments below, as this can be complicated.
Old accounts
The Financial Ombudsman (FOS) can only go back to April 2007, when the law changed to allow these complaints.
Many lenders will reject complaints about something that was more than six years ago and say the ombudsman won’t look at them. FOS will often look at these “old” accounts if they have still been open within the last six years, but you may have problems producing bank statements or other evidence from over 6 years to show that a limit was unaffordable.
If your account was opened in 2015 but the lender increased your limit in the last six years, then those limit increases can definitely be looked at. And you can always get bank statements going back six years even from closed bank accounts.
A alternative for old defaulted accounts?
If your account was opened a long while ago, you defaulted and still owe a balance, perhaps in a DMP, think about asking the debt collector to produce the Consumer Credit Act agreement for the account.
If the current creditor can’t produce a proper copy of the agreement, the debt cannot be enforced in court and you can simply stop paying anything to it. This applies to all credit cards, store cards and catalogues.
It may be that the balance on the account is larger than any refund you might get. In which case if the CCA agreement cannot be produced, you would be better off.
Is a refund what you really need?
This depends how large your current financial problems are.
Complaining about newish debt will often only get the interest removed – you still have to repay what you borrowed. Don’t spend months arguing with lenders and going to the ombudsman if you will still be in a mess even if you win.
So phone National Debtline on 0808 808 4000, tell them you are thinking about affordability complaints but you would like to know what your other debt options are.
Poor reasons to complain
You can’t complain just because the interest rate was high or because you have paid them a fortune over the years.
You won’t win an affordability complaint if something unexpected went wrong later in your life. If you had been managing a credit card fine for years but then you lost your job or separated from your partner, this isn’t the lender’s fault. Here you may still need help to get interest stopped on the cards – talk to StepChange or National Debtline.
Don’t be put off by a rejection or a poor offer
Lenders often reject good cases
If a lender rejects your complaint or offers a low “goodwill” gesture, don’t be fobbed off – they want you to give up.
Here are some bad or irrelevant comments lenders sometimes make when rejecting a complaint:
- you made the payments to them on time – that doesn’t mean you could manage a higher limit;
- the account was opened over 6 years ago – if it was open in the last 6 years the Ombudsman may look at it;
- you accepted the limit increase – they shouldn’t have offered it if it was unaffordable.
You know if this card or catalogue has caused you difficulty – it’s easy to send a case to the independent ombudsman. Don’t delay doing this!
How to send a case to FOS
Send FOS a complaint using their online form. You can use bits of what you put in your complaint to the lender. If the lender has rejected your complaint or given a poor offer, say why you think this wrong.
The FOS form at the end asks you to add supporting documents. Don’t bother to send A copy of your credit or finance agreement – the lender will supply a copy if FOS asks for it.
Send FOS a copy of your credit report, they always want to see it. If you have any old credit reports, send the oldest one you have, otherwise send the current one. You can download a statutory TransUnion report for free.
Also get your bank statements if they will support your complaint and send those to FOS too.
FOS is a friendly service but not fast. Just use normal English, not legal terms. Using a claims company or a solicitor doesn’t help or speed this up.
Ask questions below!
There are hundreds of comments from readers who are using this template. It’s a good place to see how these complaints often go and to ask any questions.
FAQs about Affordability claims
Can you get an overdraft refund?
Could a Debt Relief Order help you?
Jen says
Hi Sara
A friend of mine submitted the overdraft template for HSBC, but unfortunately she dated it as far back as 2000 so it was declined based on time barring (via FOS). She is really struggling with this overdraft and they have since increased her credit card limit which she has maxed out. She’s got multiple other debts but all 0%. I want to help her make a complaint because I feel HSBC have been very poor here. Unsure whether she can complain with more specific detail about the overdraft as it should have been reviewed in the last 6 years but instead they are lending her even more on credit card. She’s autistic and needs a lot of help. I’ve had success with HSBC refunding my overdraft so hoping I can help but unsure whether she should submit this as a credit card claim or overdraft which she’s already tried.
Many thanks!
Sara (Debt Camel) says
Did FOS refuse to look at the last 6 years? Why?
How large are the credit card balances? All at 0%?
Becca says
Hi Sara
Just wanted to let you know some good news today from PayPal. I made an affordability complaint using your template in June 2025 to PayPal credit.
I’ve had a response today and they are refunding me £2284 which clears the PayPal credit account completely. I wasn’t going to complain about it as I was embarasssd. It’s a debt I hate and it’s really expensive. I wouldn’t have done it without your template. This is a huge help in my debt snowball.
That’s three good outcomes without it having to go the ombudsman
£500 refund on my zopa credit card which closed this
£530 from bamboo which cleared other debts
£564 refund from a Zopa loan which cleared other debts
I also had cases refused by lenders such as Newday (Aqua) and Zopa which were upheld by investigators at the Ombudsman. These have now gone for final decisions so keeping everything crossed.
I couldn’t have done it without your support or resources Sara!
Thank you for all you do
AQ says
Hello Becca,
Glad to hear you had complaint upheld by PayPal. I’m thinking to raise mine. Just wanted to ask did you open your PayPal accout before August 2020 or after as PayPal was not regulated by FCA prior to August 2020 hence FOS can’t look at complaints for those accounts. Thanks
Sara (Debt Camel) says
if you had a limt increase after then, FOS may be able to look at that.
Som people have ben told other dates than August 2020 as mattering.
And recently I have heard of other refund offers, so I am not sure if paypal/FOS is still saying the same things.
I suggest a complaint to them to find out what they say
Becca says
Hi! Mine was opened in 2021. Good luck with yours whatever you decide to do.
Jan says
Hi Sara
I made an affordability complaint last year against Newday which the ombudsman agreed to.
I suffer with anxiety so can’t deal with more than one thing at a time, I submitted a compliant against Studio and my case handler has asked the following questions and I’m not sure how to respond
1. Your account was opened May 2018. Can you confirm what prompted you to raise your concerns about irresponsible lending when you did?
2.What stopped you from raising these concerns sooner?
3.Why didn’t you think the lender had done anything wrong sooner?
4.Are there any exceptional circumstances that prevented you from bringing the complaint earlier? If so, what were they and how did it prevent you from complaining?
My anxiety is the only reason I can give for not complaining at the same time as my Newday compIaint, I did only find out I could complain when I submitted my complaint last year against Newday
.
Sara (Debt Camel) says
Can I ask when last year complained to Newday?
Are you on any medication or is your doctor aware of your anxiety?
Do you also have other complaints you may make later?
Bec says
Has anyone made any complaints to the likes of Klarna & Clearpay? Have you had much success? Also do you have complaints email contact details by any chance? I struggled to find them online
Sara (Debt Camel) says
You can’t win an affordability complaint about these pay-in-3, no interest products. They aren’t regulated and there is no interest to be refunded.
If you are in a difficult situation, ask for a payment arrangement or talk to Stepchange about a DMP for all your debts
Michelle says
Hi Sarah,
I want to say a massive thank you for your templates and all you do. I have just had a big win against 118 for a credit card affordability/irresponsible lending complaint that went to FOS. They refused it initially but as soon as the FOS got involved they agreed to refund £958 which more or less clears the balance. I’m hoping my 118 loan goes the same way. Also got a win against Zopa for £544.
If anyone has doubts about going through this, dont! I am riddled with anxiety at times and ashamed and angry that I’ve got myself into this position but also angry at companies who continue to let you borrow, borrow, borrow!
Thanks again 😊
Becca says
This is brilliant news. Interestingly I’ve just had 118 refuse my complaint and I was due to go to the FOS about it. They said in the refusal about numerous late payments and instances of me being over the limit but that the lending was still affordable! I know that it’s no guarantee but that’s super encouraging hearing your experiences.
Em says
These templates are incredibly easy to use and having all the contact details in one place takes the effort out of the process. As a high earner I didn’t think I would get any of my complaints upheld (even though I think they are valid of course) but I just got a complaint upheld for a 118118 credit card with full interest refund which will wipe out most of what I owe them. Thank you so much for providing all this help free of charge!
Liv says
Positive news – I made a complaint against NewDay back in September 2024 for a number of credit increases when I was in a lot of other debt and clearly not an appropriate person for additional lending – I was at the bottom of an overdraft of £1500, was earning less than this per month and my Aqua card was increased from £250 to £2100 back in 2018. There were also further increases and in the end my limit was £5100 (almost always maxed out). I also complained about my Fluid card. NewDay rejected my complaints on the basis that I’d never missed a payment.
I sat on the rejection for a little while and in December 2024 I sent this to the Ombudsman. The Ombudsman decision was sent to me in May partially upholding my complaint. They didn’t consider my Fluid card unaffordable but they agreed that the increase on my Aqua card was unaffordable and NewDay should refund me any charges, interest from December 2018 and also 8% interest on this.
It has taken a long time for NewDay to respond to the Ombudsman but they have now done so and the Ombudsman has confirmed that they agree with the decision and asked for my bank details for the refund. Over the moon with the outcome even if it has taken a very long time to get here! Not sure of the refund amount but would be happy to share this once I know :) don’t be discouraged if they reject your complaint in the first instance!!!
Liv says
Further to my this yesterday – the refund from NewDay is £5400 :) thank you so much for your help!
Becca says
Hi Liv great news. I find myself in a similar position to your timeline with Newday. The investigator partially upheld my complaint at the end of May. Newday didn’t respond despite my investigator chasing. It ended up going to an ombudsman for a final decision. I’m still waiting for it to be allocated to an ombudsman. Did you find yourself in a similar position NewDay responding whilst awaiting a final decision? Congratulations btw – game changer!
Annon says
Can I just say thank you so much! That girl in debt on Instagram posted a link to your page about affordability complaints. I filled out the form template for my capital one credit card in June last month. I complained that I couldn’t have afforded it at the time (I was young and naive). I cleared the debt at Christmas but because I’m rubbish with money I racked up payments again totalling to £998 as they increased my loan amount (I agreed of course). As of today I recieved an email from them stating that they are going to refund me £441 in interest. PLUS they’re going to clear my remaining balance! Can you believe it?! I’m now debt free again! I’ve cut up the credit card as soon as I got that email so I won’t be tempted to put money on the credit card again. I just need to get better at cash stuffing now! What a fantastic Monday, I wouldn’t have been in this position if it wasn’t for you posting about affordability complaints and using that really handy template! I love you! 😂 Thank you so much xx
Bc says
Made a claim to capital one, they sent there final response on 9th July it was rejected, so I sent to FOS, it’s been picked up on 17th July and had email today to say they’ve got all they need at the moment, so it’s a wait to see if capital one has sent everything they should have, and I have bank statements and credit report should the investigator needs them.
Don’t give up, every little success is a way forward.
Sara (Debt Camel) says
I would send the bank statements and credit report now. Don’t wait to be asked
Katie says
Hi everyone, I just wanted to share a success story — or stories, I should say! 😊
I was drowning in debt and had to reach out to StepChange because I simply couldn’t afford the repayments anymore. Then, completely by chance, I came across Debt Camel on social media (I wasn’t even looking for debt advice — no idea why the reel showed up!). I started reading about affordability complaints, which I had never heard of before.
I thought, why not give it a try? I contacted Sara for advice, used her templates, and tailored them to my own situation — I ended up submitting seven complaints.
To my surprise, three of them were upheld by the lender, and I received a refund of £18,985. That made a massive difference to my debt situation!
Four other complaints were initially rejected, so I escalated them to the Financial Ombudsman. Since then, three more have been upheld, but two have been rejected by the lender as they do not agree with the decision, so they have been escalated to an ombudsman – another wait, but hey ho! I’ve also had another £655 refunded for the other upheld complaint and one has not been upheld as it’s classed as out of time.
So far, that’s a total of £19,640 cleared from my debt — and fingers crossed for the remaining two!
So, if you are considering affordability complaints – please do it as soon as possible.
Once again, thank you so much, Sara! I could not have done this without you.
x
Anon says
Hi Sara thank you for your template, I made an affordability complaint to Amex for a card which I took out in 2018 and settled in 2022 and they upheld the complaint all these years later and just sent me a cheque for £3820.92 which covered all the interest I paid and also a late payment fee. Thanks again, I really appreciate it. If I hadn’t seen your page I would never have known that I could complain.
M says
Hi Sara,
Would like some advice, I made a complaint to newday about my aqua card the complaint was upheld by the investigator. However as newday have not come back, the investigator has given them extension after extension. What would you recommend I do next in this case?
Sara (Debt Camel) says
there is nothing you can do to speed this up.
Are you in significant financial trouble at the moment?
Clara says
I had two accounts with JD Williams since 2017, both of which had massive limit increases and I feel behind on payments on both accounts. I submitted an irresponsible lending complaint to them in March this year and they quickly rejected it, even being quite rude in their response. So I took it to the Ombudsman and they have upheld my complaint, stating that while the accounts were affordable at the time of opening, after 5 credit limit increases they should have done more affordability checks with me. So they are removing all the negative markers from my credit file and refunding me £650! I’m so relieved, this has been hanging over my head for years and now it’s finally done with. Thank you Sara for your help! I never would have had the balls to do this if I hadn’t of stumbled across your Instagram page.
Ruth says
Hi – I put in an affordability complaint against NewDay for my Marbles credit card who have now replied saying they uphold my complaint and are crediting my account with £14.71 in fees and interest. As I have had this card since 2022 and regularly done bank transfers to my bank over the previous 6 months and with a remaining balance of £2900 this amount seems extremely low. Would I still be able to send to the FO even though they have already credited my account?
Sara (Debt Camel) says
what exactly did their decision say? Can you paste it in – the bit about the refund not all the rest
Ruth says
Having reviewed the information available when we provided you with additional credit, I’m confident that
proportionate checks were completed. However, taking account of the additional information you have
provided, I can see that on or around 27 December 2024 your circumstances may have changed, so I’ve
decided to uphold the complaint from this point.
I’ve reviewed the account and a total of £14.71 will be refunded. This includes a breakdown of the following:
• £13.50 in fees
• £1.21 in interest
Sara (Debt Camel) says
what happened at the end of December?
Can you look back through your card statements and see how much they have charged you in interest since then?
Ruth says
Nothing happened in December apart from me using the card on a weekly basis but this had been the same for the previous couple of months and so far I haven’t provided any additional information as they have not asked for it. From looking at the statements I can see that since then I have been charged around £800 in interest
Sara (Debt Camel) says
Would you be happy with a refund of £800?
If you want to go back further, you need to send the complaint to the ombudsman, saying you disagree with the refund only being from Dec 2024
if you would be happy, go back to Newday and say you think you have paid over £800 in interest since December 2024 and unless this is refunded the case will be going to the ombudsman
Emily says
Both me and my partner did all complains due to previous debt due to a bit of a rut of credit cards and loans we was a bit sceptical and used the online form to help us form complaints:
My partners had his 118 loan complaint upheld and refunded 3k onto the account basically closing the account to £0 and saving 200£ month.
I have had my aqua/new day card complaint upheld and refunded 3k on a 7k balance leaving me with 3k balance however they have blocked further spending and are not charging anymore interest or fees on the 3k left! Soooo happy with this outcome and this was crucifying me in interest as it’s daft like 50%!
My Vanquis did not uphold the complaint (sent to ombudsman using the online template) just to see if they can get anything.
I had few larger loans with minimal interest none of these upheld my complaint but I’m not too mothered as interest is minimal and nearly paid off anyway.
RBS over draft (been in since 2014 and still in when graduated in 2017) they gave me 100£ in fees however did not uphold complaint (sent to ombudsman)
Virgin credit card – awaiting response from lender.
Laura says
Is it worth sending an affordability complaint to Next and Barclaycard if they went through periods where they would reduce the limit.
This happened to me a number of times with credit limit being reduced then raised again and again over a number of years but will they come back and say this was them seeing signs of financial difficulty and therefor lending responsibly
Sara (Debt Camel) says
Do you think the decreases were when you were in more difficulty and the increases were when you were better off?
Because to many people these increases and decreases just seemed random, nothing to do with your situation.
Laura says
There would be decreases if I hadn’t spent on the account for a while which would affect my credit score as my utilisation would then be higher on my credit report. Then when I would make a few more minimum payments and used the card it would increase again.
I also recon limit increases came when I would take out a loan to pay off a larger amount of the credit, working through accounts at the moment to pin point exactly when the increases and decreases were
Sara (Debt Camel) says
I think you should just send in a complaint. The template letter above asks for the dates and amounts of the limit increases.
Chloe says
Hi,
If an adjudicator rejects your complaint and you ask for it to go to the ombudsman, how long is the wait?
Will the ombudsman receive all the information and correspondence I have sent before?
I’m concerned that my adjudicator seems to be ignoring evidence and even though HSBC can not prove any credit checks before approving the credit card she is siding with them.
Thanks
Sara (Debt Camel) says
How long ago was the account opened? have you provided your bank statements from this time?
Chloe says
Yes all bank statements from the time and the increase, plus credit report. And explanations for a default showing on my account at the time.
It was opened in 2019. Iv had other complaints upheld from around the same time. My statements shows use of payday loans etc but she says as I had £200 left to live off and make payments on a £5000 limit on a credit card it is not being upheld so Iv asked it to go to ombudsman.
Kayleigh says
Hi, I’m looking for some advice. I’m currently in around £11k worth of debt between two credit cards and a PayPal credit debt. I had an American Express platinum card with around £5k spent out of an £8k limit and I couldn’t keep up with the minimum payments (between £200-£250 a month) due to the interest (it was getting up to £200 a month at one point). During this time I opened a new American Express gold card to try and transfer the balance but was unable to do so (I was new to the credit card world and didn’t really know what I was doing when trying to transfer the balance).
I finally managed to shift the £5k platinum balance to a 0% virgin money card which I am currently paying off and not spending on and I have now closed the AmEx Platinum card. However, I now have about £4k spent on the American Express gold card and I am getting to the same point where I can’t keep up with the payments and I am unable to get a balance transfer to shift this debt and stop spending on the credit card.
Would it be possible for me to get a freeze on interest or a refund of any sort? The payments are coming up at over £200 a month with interest of around £190 a month and I’m leaving myself short on payday trying to Keep up with the minimum payments so that I don’t get a missed payment default on my credit report, but this is forcing me to spend on my credit card again to get me through the month. I really feel like I’m in an endless cycle with no way out.
Sara (Debt Camel) says
Are you buying or renting?
Jonny says
It appears Fund Ourselves have been placed into administration. I’m not entirely sure this has been a cooperative process with the FCA judging by some of their recent posts on the FCA’s website about how Fund Ourselves should cooperate.
Fund Ourselves website has not been working since they went into Administration so it’ll be interesting to see what happens moving forward for those that have loans or repayment plans.
Jade says
Hi Sara,
I’ve submitted several complaints to the FOS regarding various credit cards and loans. Some have been upheld, but the majority haven’t. I’ve asked for them all to be reviewed by an Ombudsman, but I’m struggling to understand the reasoning behind the decisions.
In the cases that weren’t upheld, the FOS often acknowledged that the lenders didn’t carry out adequate checks, yet still concluded that the lending was fair because they believed I had enough disposable income after making repayments. However, if they’d reviewed my bank statements properly, they would have seen that I was consistently £750 overdrawn each month after all essential payments—meaning I had no real disposable income at all.
What’s also confusing is the inconsistency in how they calculate disposable income. For instance, for a credit card taken out in June 2022, they said I had £200 left each month (ignoring my overdraft). Yet for a loan taken out in January 2023—with no change in income and possibly even more debt—they claimed I had £600 disposable each month.
Is this kind of inconsistency common in FOS investigations?
Sara (Debt Camel) says
did you challenge the disposable income calculation and ask for details?
Jade says
Hi Sara,
Yes, I challenged it on all of them and asked for final Ombudsman review. I’ve also asked for a SAR on the breakdowns of calculations. One of the cases was not upheld with the final Ombudsman (the one which said I had £600 disposable each month) but the credit card i took out months prior to this said I only had £200 spare but as I said, no change in income and more debt. I can’t do anything about that one as all avenues have been exhausted but it seems very unfair as they’ve ignored the overdraft entirely
Peter says
Small success today. Had a complaint against Vanquis (Thimbl) upheld the other week and Vanquis agreed. Just had an email stating: The total redress for the complaint is £540.21
Interest: £336.52
Charges: £199.83
Notional Interest 8%: £4.82
Withholding Tax*: -£0.96
At the time of writing, the balance outstanding on your account is £1,191.90. The redress
will be applied to the account. This will bring the balance to £651.69.
As a Gesture of Goodwill, we have decided to write off the remaining balance of £651.69.
The account will be closed.
£1200 gone in one fell swoop!
Jamie says
Hi- virgin money just responded to my complaint – £4100 credit card. My first ever credit card and only got it cause I already had 7+ payday loans at the time and couldn’t get anymore. They say because I never got a credit limit increase on it. And because I never told them about any gambling issues etc that they done enough checks. That is by far the biggest thing I’ve borrowed by alot and had a few £1000 loans etc at the time so this is 4x the size of anything I’ve had before. Thanks
Sara (Debt Camel) says
how long ago was this?