Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
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Jacob says
Hi Sara,
Like many others I had received an adjudicators decision in my favour but QQ refused this and it was in the queue for an ombudsman to pick up when they went in to administration. I have tried completing the form on the portal but it does not recognise my details. As an adjudicator decision had already been made is it the case I don’t need to do anything further or do I still need to make a claim?
Thanks
Sara (Debt Camel) says
I think you don’t need to do anything – but it would be better if you ask them to confirm this? Could you come back here and say what they tell you?
Jacob says
I certainly will. Thanks
Kyleigh goodband says
Mine was with the fos and they found in my favour then boom! Into administration they went.
I have had to make a claim through the portal but I had to ring a number as my claim would not go through the portal as I had to verify who I was, did this then I received my email saying my claim had been received. I think everyone regardless of whether you had a decision made before has to make a claim via the portal, if your told to ring a number then do it it’s very quick, just make sure you receive your confirmation email as I’ve had to ring twice.
Hope this helps.
Sarah McEleavey says
I had a complaint redress agreed and payment was due two days before they went into administration. Never received the redress.
I have been recognised on the portal for the complaint which is fine but today I get a call from an American woman telling me she is from QQ and requesting I pay my balance.
I told her my complaint was at redress and I am not paying a penny.
Anyone else had this call?
Tracy says
Sarah, I had a call a week after they went into Administration chasing an outstanding payment. I owed £380 and stopped when the redress was agreed through FOS with QQ.
My complaint with the FOS and QQ was agreed and I missed out on £4,000 after chasing them for over two weeks to pay. When I got the call I told them not to bother me again, as they owed me over £4k and had not paid it and to deduct from that.
Rosie says
I had 3 loans overall
One firstly in 2017 with pounts to pocket witch was 1.300 paid of and intrest was over 1000, topped it up (silly me) paid 700 intrsst and then got another one with onstride in 2019 another 1000 intrest paid I’ve submitted a claim but that’s over 2000 paid intrest do you think my claim will be valid
Sara (Debt Camel) says
I don’t know. I hope it would be, but with small numbers of large loans it’s hard to guess what the algorithm will say.
Kel says
I have a current onstride loan which I am paying. I have a claim in via the portal and now Im very concerned to have recieved an alert on my credit report saying I have an unsecured loan due to be added with azurro associates. These people are based in the building where Grant Thornton is located.
Eileen says
I made a claim through a claims company. They were so slow it took them a year to process and then when eventually they were at the end of the process QQ went into administration. Will my claim still be looked at by the administrators or should I start again? This was a year ago. Thank you
Sara (Debt Camel) says
I suggest you try to put in a claim through the claims portal.
Nathan says
I have had a few loans with these companies in the past, the latest and largest is currently with Step Change. If found to be unaffordable with this loan be wiped off?
Sara (Debt Camel) says
Put in a claim now, it’s simple & there is no downside to doing this.
If it is successful, “redress” will be calculated and this will first be used to clear any balance you currently owe them.
Sam says
i had a default with pounds2pocket about 3 years ago, will it be removed? i submitted my complaint that i got from the administrators as i had quite a few quickquids aswell as pound2pockets, not bothered if i get anything back in terms of redress, be good to get rid of that default though
Sara (Debt Camel) says
It should be removed if your claim is upheld.
Rosie Cairns says
How long do you think this could take
Also 247 money box emailed me about 3-4weeks ago with an amount to be redressed to me I accepted the amount but not herd anything back. Thanks
Sara (Debt Camel) says
CLaims can be submitted until 14 February 2021. It will take then a few more months after that to sort out how much to pay out. Not speedy I am afraid.
Rosie Cairns says
They’ve already sent me how much they are going to give me though
Stephanie Parmenter says
I have been asked to give my bank account info. to receive my claim. Is this a scam?
Niamh says
I am wondering the same. Was filling out the form when it asked for my bank details.. made me a bit nervous.
Does anyone know if this is right for them to do?
Sara (Debt Camel) says
It’s not a scam if this was on the QQ claims page. They need to get your correct bank account details. The Adminsitrators are trying to avoid the endless problems with Wonga payouts which were being sent to old, closed bank accounts.
Peter says
if you call Quick quid customer service line they can update any details to ensure if and when you get any payout it goes through to the right account.Dont hold your breath as I don’t think anybody will be paid out anywhere near what they were expecting. I was offered over £6000 2 weeks before they went into administration and I think I’ll be lucky to get £500 now. patience is a virtue they’ll pay out when they pay out if were lucky……
Rebecca says
I still have a loan outstanding with onstride which is normally taken by cpa on the last working day of the month . I’ve just checked my bank and payment hasn’t been taken so I’ve logged into my onstride account and it shows upcoming payment due £0 and due date of N/A has this happened to anyone else? I’m not sure if this is wishful thinking and my claim about irresponsible lending (submitted back in august) is being upheld and there in process of updating system and they’ve offset balance against my current loan
Thomas says
Mine showed the same on last payment day. The next morning payment came out and it’s all showing normal. Had some wishful thinking myself too.
Danielle Bird says
Hi All, Have I missed the deadline for claims portal? I have tried several times and it isn’t recognising my details. I have tried with address details and also Customer ID and it isn’t finding me. Any advice? Thank you x
Sara (Debt Camel) says
no you haven’t missed the deadline. you need to talk to customer services and ask why your details are not being accepted.
Stacey says
My phone wouldn’t let me access but my desktop did.
Richard Knight says
Will CASHEURONET administrators automatically clear up users credit files like the Sunny Administrators did? And if so, does anyone know when? Many Thanks
Sara (Debt Camel) says
No, I don’t think so.
The Sunny administrators took the route of analysing everyone’s borrowing so they can do it automatically. QQ is going the opposite way of making people put in claims and only then putting those ones through the Claim Calculator.
Richard Knight says
Thank you Sara, I have put a claim in to CASHEURONET, if that was upheld, how would I/could I go about getting a default from them removed from my Credit File??
Kind Regards
Sara (Debt Camel) says
if the claim is upheld, the default should be removed. But no timescales for doing this – it may well by April-Jul next year.
Abi says
Hi, the portal is saying it can’t recognise my details! Even with my customer number and loan ID 😭
Sara (Debt Camel) says
phone customer services.
Emily says
Just received an email that I suspect is spam, but wanted to check! From email address support@email.quickquid.co.uk
Subject says my claim has been accessed and accepted in full but the body of the email says it hasn’t?
Very strange!
Also no mention of my name or loan amount. Sent at 21:36 this eve.
Sara (Debt Camel) says
several other comments about odd emails today.
Linz says
I’ve just had the same thing, subject claims fully accepted, body of text fully rejected. No details of loans and mentions that I have a loan outstanding – unusual email address and made out to ‘valued customer’ rather than my name. I hope it’s spam!!
Chrissie says
Exactly the same here. Very odd indeed and no breakdown of loans at the bottom of the email as proclaimed there would be
Cranky99 says
I had the exact same email twice, sent at the exact same time. Think it was for quickquid and poundstopocket claims i put in back in August. Both emails claimed i still owed on my loan/s, they were paid off 4 years ago.
Trying to confuse everyone with some nonsense email or sent in some strange error.
Holly says
This is the exact email I had from this email
Lee says
So I was offered redress the day before they went into administration, now I’ve just received an email from the administrators saying they have declined all my claims 😡
Kelly Welch says
Just had an email saying administrators rejected my claim but Ombudsman approved it for redress payment?
I am confused…
Sara (Debt Camel) says
was that an adjudicator decision or a final decision from an Ombudsman?
Graeme says
So I’ve just had an email telling me my entire claim has been rejected. I find this strange as when going through the same with Wonga almost all of my claim was upheld. Any thoughts?
Sara (Debt Camel) says
how many loans did you have?
Graeme says
In all honesty, I don’t know. I’ll admittedly need to look into that. Like the below posts, the subject said my claim was accepted, but it gave no actual information as to how many loans I had, etc. I’m beginning to wonder if this is a glitch, maybe. I had issues with the moneyshop portal sending unnecessary blanket emails at one point.
JaneC says
I have received 2 emails from QuickQuid this evening. Subject in both is ‘your claim had been assessed and fully accepted’ but then in the email it states none of my loans have been accepted and eligle for redress?? At the bottom of the emails where the list of loans should be it says n/a. Also on one of the emails it goes on to say the open loan I have is still repayable. Very confused. I had loads of loans from both QuickQuid and poundstopocket over a 5 year period but I certainly don’t owe anything and they were paid off years ago. Just wondered if anyone else had an email like this.
Sara (Debt Camel) says
yes, see Sian’s comment just below.
Kiki says
Yes had same emails tonight
Cranky99 says
Exact same scenario i had.
Sian says
Just received 2 emails from QuickQuid stating my claim has been assessed am fully accepted. When I open both of these it states my claim has been rejected and full history has been provided. No history was provided at the end of the email and I’m most confused why the subject states assessed and fully accepted to tan be rejected in full?
Sara (Debt Camel) says
Sorry, no idea, you need to ask customer services. How many loans did you have?
PS See JaneC’s comments just above.
Chantal Smith says
Hi, I got exactly the same. I have appealed it and said there is no evidence attached and I’d like to know what evidence they have to reject my claim.
Sian says
Glad I’m not the only one! I reckon there has been a royal cock up there end, I found it strange how the email was titled “dear valued customer” and not to me personally
Sian says
4 with pounds to pocket, several revolving ones with quick quid and a £2,600 with on stride!
They have stated the criteria to how they work out the loans but then haven’t provided any breakdown in the email. I have queried this with them as I want to appeal
Sam Gerrard says
i also got 2 emails saying the same thing, either someones gone goofed or theyve just blanket rejected em
it looks wrong to me though because it says check out your full breakdown at the bottom, to which there is nothing there when there most certainly should be
Martin says
I have received exactly the same email – “fully accepted, but rejected in full”
michael lawrence says
I also got the same email and mine was passed by FOS adjudicator decision final decision from an Ombudsman
michael lawrence says
i got the same email “fully accepted, but rejected in full”I rang the QQ claims line and they confirmed my claim had been rejected i will take this all the way as QQ &PP owed me about 18kbefore they folded taken from the FOS decision i am appeling.
Gary says
Just received two emails from QQ less than ten mins apart which are identical and totally incorrect. It says none of my loans are eligible for redress despite them being upheld by FOS and accepted by QQ in a final decision to the ombudsman’s decision. They also suggest I have an outstanding loan which is completely untrue. What should I do next? I’ve responded to let them know this is totally misleading and incorrect. Thanks.
Mark says
I have received exactly the same, 2 emails rejecting my claim despite my complaint being upheld by FOS. Similarly they claim I have an outstanding loan which is complete incorrect. I have emailed them but as yet no reply. This is deeply distressing, what can we do next? Thanks.
Siân.C says
I’ve had this email too.
Something tells me it’s a potential error or scam?
It doesn’t address by name, etc and surely it would come from Grant Thornton not QuickQuid?
Lewis Cooke says
I am also in the same position, received two identical emails one at 9.42pm and the same again at 9.53pm, incorrect information on the emails, hopefully an error on there part, have also replied.
Marie Darling says
I got the same it said I can appeal but I have to send them evidence eg bank statements payslips I think it’s a scam do send anything till we’re sure it still seems early days also for payout
Pat says
I’ve had exactly the same Gary!
Claire says
Same here Gary. The email contradicts itself at every turn.
Looks a bit like a template job where no options have been deleted and someone has just pressed a mass send button!
Stacey says
I got the same. And mine was upheld by ombudsman
chris says
Same with me. I had a FOS ruling in my favour with all the loans ruled as irresponsible and a total redress amount up to 5 figures. The email says that the loan value needed to be greater than 30% of my income and I needed to have loans without a break continuously for a period of 6 months in order to be eligible for redress. Both of these are true in my case. I can appeal within 21 days with a bank statement or wage slip – but these will be impossible to get now so long after the borrowing. The email does look dodgy. It says there is a table of my borrowing at the end – but no table is visible. It also has a strange ending – n/a – immediately after the message. My lending was outside the 6 year time frame so I am now wondering whether they are simply ruling all of these out. I paid £12501 in interest in total. I have an outstanding balance of about £230 but will not be paying that. They can whistle.
Chantal Smith says
I had my claim upheld by the ombudsman but they went in to administration and I had to submit a claim through them. It’s now been rejected with no evidence. I have appealed this decision and asked for evidence.
SK says
I have just received two emails with the subject line “Your claim has been assessed and fully accepted” but the email reads:
“Dear valued customer,
The Joint Administrators have assessed your claim and none of your loan(s) have been accepted as eligible for redress. Your claim has therefore been rejected in full. A full breakdown of your CashEuroNet UK, LLC loan history can be found at the end of this email.”
And there is no breakdown of my loan history at the end of the email… Looks like even the administrators haven’t got a clue what they are doing!!!
Just for the record FOS adjudicator ruled in my favour for 16 loans and awarded about £8000 redress just before QQ went under…
C says
I’ve had an email from Quick Quid saying my claim has been assessed and fully accepted then it says none of my loans have been accepted as eligible for redress and it says my loan history is in the table below. There is no table!! Totally confused.
JaneC says
I received exactly the same last night. Maybe there is a glitch.
Holly says
I’ve received the exact same thing but the explanation under email says it’s not been accepted and my balance is 0 there also isn’t any table
Sally says
Exactly same email …. so confused and it says I have 21 days to appeal to the decision
Maria says
Yes same email as well not eligible for redress and no table
Sara lou says
Hi ive had the same email my claim was up held by the Ombudsman and they went into administration the day they were meant to pay out
I’m confused I’ve appealed
Sara lou
Sally says
Finally Email recieved 21:25 on 6 nov
You may have received one or more unexpected emails from us on 5 November 2020 relating to the assessment of a claim submitted. The email(s) were sent in error due to a technical issue during some routine email testing. We apologise for any confusion or concern.
Please ignore the email(s) as they do NOT represent your official claim assessment outcome.
We wish to reassure you that we are actively working on finalising your claim assessment, and as previously stated, your official assessment outcome will be issued within 120 days of your claim submission.
Chantal Smith says
Looks like they have sent a bulk email out and yet again are trying to get out of paying people, all be it a very small amount of money now they are in administration. Like others I’m also very angry as my claim was upheld just before they went in to administration by the fos final decision and now the claim has been rejected????
Gary says
I have a feeling these emails have either been sent in error on mass or it’s a scam fishing for info.
Gary says
It seems it’s a potential scam as it says it’s from QQ and the email doesn’t match any I’ve been emailed from in the past and QQ aren’t in business. CashEuroNet have sent the administration emails previously so I’m very confused and concerned about the legitimacy of this email. There’s no personal info on it so I have a feeling someone has got hold of the mailing list perhaps and is trying it on?
Holly says
I agree but with receiving the email I tried to log into the on stride website to see if anything has happened / changed i couldn’t get on that last night either
Mel says
I’ve also received three emails the same as everyone’s above and also saying I still owe OnStride despite loan fully paid and emails from administrator confirming and credit file updated to remove the incorrect arrears and false default.
John says
The Joint Administrators have assessed your claim and none of your loan(s) have been accepted as eligible for redress. Your claim has therefore been rejected in full. A full breakdown of your CashEuroNet UK, LLC loan history can be found at the end of this email.
Mark says
Ive just received the 2 emails, both rejected and making no sense… Lol.
Inept as ever..
mark says
looks like someone has hit send by mistake..
emails have no name and address on them
we have all received 2, with one of them saying we have a loan outstanding that needs paid
and the headline in both emails says , claim has been fully accepted…
just as well emails dont cost money to be sent…lol
Leoni says
I’ve also received an identical email and so has my auntie who was a customer of Quick Quid but never actually put in a complaint
Graeme says
Well this sounds more and more like a phishing scam.
danny says
I have had the same response. All my loans were older than 6 years. I think I recall something about Quickquid deleting all customers account history that was older than six years? If that was the case it would explain why they have rejected my entire claim as they would not be able to see the older loans…
Marie Darling says
They are asking for evidence ie payslips bank statements they would NEVER DO THIS don’t send anything yet I think it’s a scam to get your bank account details
Sarah says
I have received a reply from administrators as follows:
{The Joint Administrators have assessed your claim and none of your loan(s) have been accepted as eligible for redress. Your claim has therefore been rejected in full. A full breakdown of your CashEuroNet UK, LLC loan history can be found at the end of this email.
Loan Breakdown
Please note that you may see a loan(s) showing £0.00 in the interest and fees section in the table below. This means that although the loan has been assessed as unaffordable, our records show that you did not pay any interest or fees to CashEuroNet UK, LLC in relation to this loan(s) and therefore no compensation is due to you for this loan(s). We will still remove all record of this loan(s) from your credit file as part of your accepted redress claim. }
I lost my job just after loan acceptance for a P2P loan £850 (totalling £1606.64 with interest), I defaulted on payments until it was sent to debt collectors (on stride) I’m still paying it from 2015 including the £756.64 but I’ve received the above response. Any help would be great. I have £620 left to pay of £1606
ClaireR says
I got the same two emails. They were in my spam folder, worth noting it was not from the usual Casheuronet Uk email but support@email.quickquid.co.uk
I wonder if they are legit emails as make no sense at all.
Victoria Sykes says
I got the email from QQ that others are referencing, which went into my spam – i believe it is either a scam email or error: Title says i have been accepted, then it says i haven’t been. Then it says i still have a loan (i don’t) – the email came from reply@email.quickquid.co.uk which is CLEARLY not their email address! Other communication i have had has been from CashEuroNet, not QQ – my thoughts are it is a scam and potentially if i email back i’ll be asked for bank details etc to part me from my cash!
Oh, i’m also addressed as valued customer, i’m pretty sure they’d at least use my name if it was from the real QQ!
KG says
Hi. I had Financial Ombudsmen decision and I had email from them with confirmation that business have agreed with my settlement offer. But just after that quick quid went to administration .
Yesterday I have received email from quick quid saying that my claim was rejected in full. What should I do?
KG says
I had Financial Ombudsmen decision and I had email from them with confirmation that business have agreed with my settlement offer. But just after that quick quid went to administration .
Yesterday I have received email from quick quid saying that my claim was rejected in full. What should I do?
Zoe says
I thought I should say I have received an email from ‘QuickQuid’ (not Casheuronet) stating all of my loans have been rejected and I have 21 days to appeal. Which panicked me briefly. Then I realised it was sent from a different email address then their previous correspondence. Also it is addressed to Dear Valued Customer. It does not include my name or customer number and says I have 21 days to appeal and need to send supporting evidence such as bank statements, which they already have from my complaint with the Ombudsman’s. I’m pretty sure this is not genuine and thought I should share with everyone. I have emailed the administrators just to get clarification it’s definitely not from them. But please do not send bank details or any other personal documents to the links on this email if you get it. You can contact casheuronet on their claims email which will be on previous communications from them.
Liam says
What is going on with these emails? I received 2 the same and 9 mins part.
Th few titles of the email says “your claim ahead been accessed and fully accepted” but the body of the email stating I’m entitled to nothing :/
Strange
Rosie says
I’ve had the exact same this morning. The email is so confusing. The subject states your claim has been assessed and fully accepted.. Then says my claim has been rejected and it doesn’t make the criteria doesn’t state any of my previous loans at all.
Kelly Welch says
Final decision
They sent my acceptance of the offer to the business and then they folded like 1 week later.
Chantal Smith says
It’s a very poor response isn’t it?
Christine says
You have got to wonder if the portal has been hacked.
Sara (Debt Camel) says
WARNING
Dozens of people have reported strange emails from QQ on 5/6 November.
It isn’t clear if these are genuine emails or a scam.
Don’t send your bank statements until this is confirmed.
Tracy says
I have woken up to an email seemingly from QuickQuid / Cash Euronet. Also, Dear Valued Customer. Telling me that all of my loans have been rejected, even though mine was agreed with FOS and Quickquid prior to Administration (was due payment the week they went into Administration and missed out). The criteria is noted pretty much as the FOS ruled so was baffled! Says the list is at the bottom of the email and it is not.
I have 21 days to appeal.
Thought I would check this feed first and seems I am not the only one! Is it a hack, test emails?
Sara (Debt Camel) says
I think “Dear Valued Customer” may be a clue.
I have asked the administrators to confirm if they have sent out a batch of email last night or not.
Jo says
I’ve had exactly the same reflecting my claim and mine was agreed with the FOS and quick quid prior to administration but saying the will remove it from my credit report
AM says
Hi,
Received an email from the joint administration for QQ this morning saying none of my 30 odd loans of around £18k in total were eligible. The email says it’s final. Do I have any options?
Phil says
Had the same email this morning.
Oddly the title of the email is “Your claim has been assessed and fully accepted”
Before saying “The Joint Administrators have assessed your claim and none of your loan(s) have been accepted as eligible for redress. Your claim has therefore been rejected in full. A full breakdown of your CashEuroNet UK, LLC loan history can be found at the end of this email.”
There was no breakdown at the bottom of the email.
Notably the email was sent from a different email address than previous correspondence, i.e. a quickquid instead of casheuronet.
I would avoid replying to it, until there is more news
Jane Y says
Hi Sara
The emails state that you have 21 days to appeal to the administrators on their final decision. Di you know if this has been raised to CashEuronet.
I also had a loan from Pounds to pocket for which I didnt get an email so all a bit confusing.
Jane
Sara (Debt Camel) says
I am hoping to get a reply from the administrators. At the moment we don’t even know if these emails are genuine.
ROBERT says
I have spoken with CashEuronet on 0800 016 3250. The email address QuickQuid <support@email.quickquid.co.uk is genuine. The lady said they had been sent out in error & a new one, apologising for this error will be sent out in due course, hopefully from CashEuroNet UK <claims@mail.casheuronetuk.co.uk.
Robert Evans says
Whew thats relief thanks for letting us know
SK says
It’s interesting as I have looked at the details (source) of a previous email sent by the administrators and the emails from last night and they have the same lines:
“Return-Path:
Received: from om-enovaintl-trans.rsys5.com ([199.7.203.64]”
…meaning they were originated from the same IP address! So if last night’s emails are scam than it is a very sofisticated one and looks like most probably a hack…
Sara (Debt Camel) says
If it is a scam it is quite sophisticated. But some of the decisions look very odd and not attaching the loan details looks odd and so does “Dear Valued Customer” …
David lee says
Good morning people, I’m confused and a little stressed now that I’ve received an email from cash euronet stating none of my loans have been upheld, also saying I need to pay an outstanding loan which I never had any at all? Saying to email them to see my options, what should I do thanks.
Sara (Debt Camel) says
I am asking the administrators about these emails. Don’t do anything yet, it is possible this is some scam.
David lee says
Thanks Sara, I’ll keep an update on this page.
K W says
I just had an email saying my claim has been rejected by the administrators. this is despite the fact that prior to them going into administration they had agreed to settle my claim after the ombudsman had ruled in my favour.
I did respond stating the ombudsman had ruled in my favour and i attached a copy of the ombudsman’s decision
KelE says
I received the same email this morning I called QQ on the freephone number 08000561515, they apologised and admitted the email was sent in error, they are currently working to rectify the issue. The operator confirmed they hope to send the correct emails by end of play today….we’ll see!
Jim says
To be honest, let’s face reality here guys – even if we all get new emails saying our claims have been successful, we’re probably not going to see any money – once again, the only people making money out of this whole shebang are the administrators (who charged around £450 per hour for their services) and possibly the previous directors of QQ/CEU (although I have no proof this is the case) – however, I do know the administrators are charging a small fortune – so once their fees have been deducted and once other preferential creditors are paid, there will likely be nothing to share amongst us.
Obviously for those of us whose credit files need clearing up, at least that is small comfort for potentially not receiving any redress.
I wish you all well.
Sara (Debt Camel) says
if they haven’t upheld your loans, you won’t get your credit file cleaned up.
Martin says
Why reply to Jim’s comment in that manner when it’s been clear these emails have been sent out in error. Its also clear that people have received this email despite their claims being upheld by the FOS. With the manner of which this email was sent out with contradicting points there is no way it can be assumed one way or another whether the claim will be upheld or not for anyone who received them.
Sara (Debt Camel) says
Because Jim seems to have misunderstood and thinks that if he doesn’t get any redress his credit record will be cleared up.
Whatever the status of these emails, that is not true.
Graeme says
I’m looking at it from the point of view that it’ll be removed from my file, any money I may receive is just a wee bonus. Yes, it was irresponsible lending, but to be honest, at least on my part, it was irresponsible borrowing, too, so if it strikes the debt off that’s a win as far as I’m concerned.
Lisa says
Also received two emails last night saying the claims where accepted but further details in the email says they have been rejected and further details attached but no information?? I’m confused!!
Adam R says
Seems to me we are all recieving the same email from quick quid
Would it be fair to assume someone has messed up and the generic apology email is soon to follow?
Chantal Smith says
Ok. Thanks for finding that out and letting us know.
We will probably get 50p. Hahaha 🤣