Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
Can you get an overdraft refund?
Catalogue or card limit too high?
Unaffordable car finance – your options
Will says
I have been trying to call CashEuroNet now all of yesterday and the majority of today with zero success. I want to check the bank details I provided in 2020 to start my claim. I am 99.9% sure they are correct as the bank I most likely gave is one I have always been with, however have since changed address and am worried if a cheque is sent instead.
Does anyone know how I can check the bank details I provided when making the claim as I cannot seem to get through to anyone via the phone. Nor can I see the original claim I put in as i cannot seem to locate it on my Grant Thornton account.
I have emailed CashEuroNet about the change in my address and to see what bank details were provided (even though im 99.9% sure they are correct) but still havent had a reply.
I am just worried if a check is sent rather than a bank transfer as I no longer live at that address, can anyone help at all, it would be greatly appreciated.
P.s. currently listening to the hold music on there phoneline for over an hour without even speaking to anymore…
Lauren says
I called yesterday at 7pm on loud speaker while I was putting washing away etc so I could still carry on my evening. On hold 15 minutes and I had tried all day and been on hold over an hour with no joy. Try later in the evening worked for me.
Lea says
Hiya ,
I also wanted to call to confirm banking details I was on hold for 80 minutes . The customer service agent was very apologetic and confirmed that my details were correct but also had been updated through the claims portal which i was 90% sure I did.
Just a little piece of mind I hope you got through
sw says
My email came Monday but was in Junk – even though I have had emails before to my inbox. Might be worth checking Junk if you are expecting an email.
Hayley Bradley says
Hi Sara, I have an IVA which dos not include QQ – The IVA started late last year and this refund has been going on since 2020
Can i still take the refund?
Thanks
Sara (Debt Camel) says
Unless the refund is less than £500, it should probably be paid to your IVA firm :(
Can I ask why you needed an IVA – did you have assets to protect such as a house with equity? How are you finding the repayments with bills and prices going up?
will says
How do I check the bank details I provided when I made a claim in 2020. I cant get through to CashEuroNet via the phone the last two days, not can I see these details on my Grant Thorton account.
I am worried they will send a cheque as I have since moved address. I am 99.9% sure my bank details I sent are correct however do not want to risk it.
Can anyone help as I can get hold of them over the phone nor email with a reponse.
Sara (Debt Camel) says
Email and phone are the only ways to check.
Richard says
Hi,i just rang them to confirm this!! Took hr and half but lady was ace!! Just answered a few questions and then sorted everything! Get on to them for peace of mind
Karen Williams says
Good morning I still don’t have an email ☹️ On the phone for an hour so far listening to waiting music 🙄
Karen Williams says
Finally phone answered. My email was sent on Monday to old email address. So much the same as everyone else payment within 2 weeks of email.
Jo says
I’m with Natwest.
I can only see pending transactions of outgoing payments, not incoming ones, so will just have to keep checking my app :(
Bobby says
Yes I’m the same it’s rather annoying as most banks show it the day before. My Mrs is with HSBC can see pending baca payments day before, natwest you can’t.
Hopefully it goes in tomorrow good luck 🤞🏻
Is says
Same here – Natwest is so behind!
Sara (Debt Camel) says
time to change to a better bank account! Monzo and Starling are both very good.
Sabrina says
Hi – just to let you know I’m with RBS so part of the same group. I spoke to someone from RBS about 20 mins ago and they confirmed that BACS payments only go in once a day and latest is 7am so no point keep checking after 7am each day until it goes in i’m afraid to say.
Daniel says
Same here! I’m with Lloyds. it will get there when it does. I’m not worrying at all.
Mike says
I’m with First Direct, got my email on Monday, and my payment is pending for tomorrow.
Thank you for all your help with this Sara.
Anonymous says
Hi All,
It’s not crazy to double check they have the correct bank details… I updated and confirmed my new account details months ago. I then called last week just to double check they were correct and they would pay into that account and everything was okay and they read out my details to confirm… well thank god my previous account is still in use as I see the money pending there. While this is great that I am receiving it this could have ended up as a long chase for the money had I shut this account down. So no one feel a way to check, check and double check that they have the right details!
Ryan Mills says
Hi.
What number did you call to check details of where the payment will be sent, I am due a large refund, but do not remember if I put my new details or they still had my old account
Kind regards
Ryan
Jeanette says
I’ve been trying to get through for days on the 0800 number but it doesn’t seem like they are answering
Kyle says
I got through last night at about 6.45pm after about an hoer, and they had my bank details already, I’m pretty sure when you filled in the claim form they asked for your bank details, I had my email on Monday and awaiting the money, I had totally forgot about my claim so I still think it’s to good to be true keep checking my bank evrey half hoer
Lenny says
0800 016 3250
Andrew says
Is the 0800 number they provide as contact free phone does anyone know as if not and with a long waiting time then could be counterproductive…I’m 99% sure I provided correct bank details so fingers crossed
Matt says
My account associated with QQ is closed I called to change my details but I’m not 100% confident they will have changed them but I used the switch service when changing accounts, am I right in thinking that any payments sent to the closed account will be automatically redirected to the new account as part of the switch service?
Katy says
I also have a (very large!) payment showing in my Monzo bank account to be paid to me tomorrow.
I had no idea what this is, I noticed this yesterday and had to Google the name to read that this is related to ex customers of Quick Quick. being owed compensation. I have not received an email about this but maybe my account was linked to and old email address that I no longer have access to as it was 5+ years ago that I was a QQ customer.
A very unexpected and wonderful surprise ! :-)
Pete says
When did you initially get the email advising on the amount of compensation you will be paid Katy, i got mine 2 days ago so i was wondering when the funds would hit my account but if you got yours around the same time then i should fully expect to see something in the next 48 hours or so.
Sara (Debt Camel) says
Most emails went on Monday. That doesn’t mean that everyone getting an email on Monday is in the first batch of payments.
Pete says
ah ok, Thank you Sara.
Sam says
I phoned the 0800 number tonight. Confirmed I am due an amount but I haven’t received an email and they have the wrong bank Details…. They said I have to wait for an email
Craig says
My payment has gone in, early hours of this morning. Such a relief!
Andre says
Out of interest, anyone with RBS/Natwest had any updates about the payment going in? I don’t believe they show pending incoming payments but….
Sara (Debt Camel) says
no they don’t
Paul says
The ‘best’ NatWest does is show uncleared cheque payments into an account on the same day that they later clear at 4pm.
Andre says
Yeh lol it’s true! Thanks all, hopefully we are still in with the Monzo peeps and get the payment overnight 🤞
Diane says
Im wirh RBS but think I might switch as it seems other banks such as monzo and hsbc get more communication and info. Feel like rbs are behind others going by this thread
Ryan Mills says
I am.with Halifax and tried to check but they couldn’t tell me
Keith says
I’m with Halifax as well. They don’t show pending incoming payments. Will just have to keep checking over the next few days
Susan says
I just got mine into Halifax today
matt says
Just a note if you changed banks using the switching service i am sure as part of that service they forward on any payments from your old account for 3 years to your new one.
NC says
Still no email and still can’t get through to them. Had communication via email from Sonia but she is just telling me to call. Nearly four hours now trying to get through.
K says
Just stay on the line it took me 1 hour 25 minutes to get through this morning. x
Alice says
My email went to an old email account which I hadn’t used in years.
Johnny Rocket says
Hi
I couldn’t remember if i added bank details so i’ve been trying over the last couple of days and finally got hold of someone after waiting an hour.
She was very friendly and confirmed they didn’t have any details for me and i was due a cheque up to two weeks from the date of the email which is fine.
I am fortunately not desperate for the cash but hopefully this helps someone out. Still want to see the cash though! Hopefully by the 9th it’ll be on the doormat.
Like others have mentioned, i am glad this saga is finally over. Thank you to Sara and others for the advice and I will definitely look at trying to help my local food bank out!
Kind regards
Charlie says
I’ve still not had a email in regards to mine :( tried calling before work but wait time was too long, so i sent an email to them. Hopefully hear back soon. I also put in complaints to likelyloans and Lending Stream, however they have both rejected my claims as i put in a complaint 4 years ago so they are say the case is now closed. Any way around this? Life was a bit different 4 years ago so wasn’t in the right frame of mind and probably didn’t do enough research back then. I think it is wrong they can dismiss another claim?
any help would be appreciated. thank you
Sara (Debt Camel) says
I’m sorry but you can’t make the same complaint twice. A lot of people just gave up and didn’t take their cases to the Ombudsman and now it’s too late.
Charlie says
Thank you for your reply :)
Chloe says
How did you claim for lending stream?
Lauren says
Hi Sara, I currently have loans with likely loans and loans to go each around £3500. One of which has been sold to BW Legal. Is there any advise you can give me on how to resolve my current situation. Many thanks x
Sara (Debt Camel) says
use the template here https://debtcamel.co.uk/refunds-large-high-cost-loans/ to make a complaint about Likely Loans and Loans2Go.
Don’t be fobbed off. If LL reject, send it straight to the ombudsman where they are losing a lot of complaints. If L2G reject, do the same, but if L2G make a poor offer, come back and leave a comment on that page as l2G can often be persuaded to inprove an offer.
It doesn’t matter if a debt was sold – the complaint still goes to the original lender.
Lauren says
Thankyou Sara I have emailed both companies. Hopefully I will be able to resolve my problem and clear some of the debt x
Laure says
Loans to go have replied saying to email this email address complaints@oakbrookfinance.com is this correct Sara x
Sara (Debt Camel) says
that looks the address for Likely loans, not Loans2Go
Lauren says
Sorry yes that’s the company I meant to say. Is this correct xx
Sara (Debt Camel) says
if that is what they say, then use that. It isn’t an address I have seen before but they can change these if they want.
Gemz says
I wonder if Sarah knows how much she is helping people. I just want to thank you Sarah I have just come across this site and you have a brilliant customer attitude and I wish you nothing but love and luck and I admire the attention you give in your informative reply’s. Thank you 🙏
With all this money being refunded you should have put you a little % on I would have paid for you knowledge..
They don’t really make em like you no more my dear.
Love hand respect
William says
Hello
Can anyone send me the link how to claim back refund from moses club payday loan and swiftstrling please
Sara (Debt Camel) says
Morses – use the template here https://debtcamel.co.uk/refund-doorstep-loans/
Swit Sterling – too late to claim.
What other payday lenders did you use?
Tommy says
Quick question. For those who are saying they already see the payment ready to clear in their bank for tomorrow did you update bank details in the portal or contact them recently to update? I have only ever had 1 bank account and 1 address so I would think that they should be able to pay it direct into my bank that they have on file but I’ve seen people have been contacting QQ and have been told they could not verify their details. Basically if I didn’t contact them is it likely I’m getting a cheque or is that just an unknown?
Sean says
No, I called them a few years back to change bank accounts to Monzo. Sounds stupid I know but purely because at that time monzo started doing the “get paid a day early thing” and notifies you it’s coming in. Hence why I can see it and collect it today.
LJ says
Hi can anybody remember if we had to provide bank details when claiming ( I cant)
I have rang them to confirm my details but call was disconnected their end after 48mins currently phoning them back,
thanks
Jo f says
We definitely did
Leigh says
I had to provide a bank statement as couldn’t login to the portal to validate my bank details, this is what they sent to me by email in March last year:
Our records indicate that you have an accepted claim in the in the administration of CashEuroNet UK, LLC (in Administration) and may be entitled to receive a dividend payment.
Despite our attempts to contact you, we have not been able to validate your banking information. As a result, any dividend payment you are entitled to receive will be paid by cheque to the current address we have on file for you, unless you validate your bank details using the Online Claims Portal or contacting the Contact Centre.
Dominic Cross says
Just waited 1.5hours to be told my payment might already be sent to the wrong account. They’ve emailed me and I had to reply with my correct details and proof of ID and bank statement. But no guarantees they can change the account details in time.
LJ says
did you provide new details when claiming or has the payment been sent to the account you used for loans?
Im worried this is the case for me….still on hold to them…again!
Dominic says
I updated my details using an email address they provided but phoned and waited on hold for 45 minutes for them to say they weren’t sure if I had enough time to get the details changed, the First Lady I spoke too was lovely, the second not so much. Basically the second lady said all the payments have already been sent and it was too late to change account details, the First Lady said give it ago and wait and see. I wouldn’t hold your breathe to have your details changed. Luckily the account I have them being paid into is only overdrawn and not closed so I’ll still be left with a hefty sum I didn’t expect.
JG says
This has happened to me and the account it is heading to is an account in areas which is part of my payment plan. Worried now this money just gets wiped out with the account being in arreas
Sasha W says
I have just spoken to QQ over the phone as I had not received an email and couldn’t see the pending payment in my account. I waited 50 minutes. They could not find my claim under either my current email address or previous one.
The could see my overpayment and communication regarding my email address but not the actual claim. The lady I spoke to now has to speak with a manager and then email/call me back.
I will post again when I know more.
Peter says
Massive wait times to get through to CEN so on hold to Barclays to see if my payment is pending. I received email from CEN at 18:02 on Monday
Nrp says
Please do. I’ ve not had an email either. I have a redress claim and a portal login
Steve says
Slightly off topic. Has anyone heard anything about the MyJar redress? All I know is we should be told by the 30th if any claim has been accepted.
Sara (Debt Camel) says
that is all anmyone knows.
Curtis says
I emailed last month and they’ve added me to the list for the redress. I didn’t know the 30th was a date they had in mind for further information. I just got an email back stating they had dissolved and interest had been noted and any redress would be relayed in no set period of time. Where did you see 30th?
Emma says
I haven’t heard a word yet. I’m going to be so angry if they don’t uphold mine. They accepted that they had lent irresponsibly weeks before they went into administration but they dragged their feet and kept promising it would be paid but it never was. The redress might be small but I want the negative marks off my credit report. After having dozens of payday loans removed after successful complaints it’s looking so much better than it was a year ago, but the MyJar loans were the most recent.
James says
I can also see the money waiting to clear with a date of 28th.
As far as I can remember I didn’t update my bank details when I filled in my details for the portal. My banking details were the same from when I took out the loans.
I wish everybody good fortune!
Andy says
So as I hadn’t received my email, or had a response to an email, I bit the bullet and rang. Got through in under 50 mins, and a helpful Lady found my details (£1336, happy days!) and checked my bank info. She said that I should’ve got the email although they did have problems with some, although she didn’t know why we never got the email at all. It does take about 5 mins to get the final figure, but I know now what I have got, that my bank info is correct, and the end is almost in sight!
Just to help those worrying about wrong bank info. we must’ve had the option to input details in the complaint process, as I know 100% that the account I have is not the one I had when I had my loans. So it won’t revert to an old account unless you didn’t provide the new one. Also I would suggest that if you haven’t had an email, its most likely an email issue, not that your not getting the refund. I get the impression they have attempted to send all, but somewhere a glitch has ‘lost’ a few unfortunately.
Anyway, I can now stop wearing out the F5 button trying to refresh my email and instead check my bank instead!
As others have said, thanks Sara for this site, its been invaluable for finding out info. Next challenge is contacting Virgin Money and seeing where I get with a complaint against the £10k card limit they gave me without a request for an increase, that partially led to me going in to a DMP….
Sara (Debt Camel) says
send that Virgin complaint to the Ombudsman if they reject it!
Zee says
Interestingly I got two payments from M & S. I had a card for £5000 and they gave me £600 out of the blue. This was from back in 2013/2014 I think so if anyone did have cards who wasn’t compensated and these were around the time the loans were out I would raise it with the companies.
St says
Hi I haven’t got an email! Has everyone got theirs yet..? Will they pay out without sending the email?
Thank you
Sara (Debt Camel) says
Some people already have seen that their bank has a payment pending but they have not received the email.
Serena says
I phoned today and spoke to a lovely lady who confirmed the account my refund is being paid to.
As like so many on here it had been that long I couldn’t remember if I had given them the account details of my current bank, but the lady asked a few security questions and gave me 2 digits from the sort code and 2 digits from the account number to confirm. She advised that I will receive my payment by the 9th May.
Phew, so relieved and so glad to be finally compensated.
Khan says
I’m due a refund and after reading mAny comments on here I’m hopeful it should be soon but quick question Sara what happens if they send the payment to the wrong details how does that process work as call waiting times are way too long and even the emails are not replying now so gonna wait a few days before I call them as hopefully won’t be waiting ages.
Sara (Debt Camel) says
If they send a payment to an account which no longer exists, then it should “bounce bank” and they can see this.
If they send a cheque to a wrong address, that may be harder to sort out but it should be possible in the end.
Lee says
I have the same bank account but have had two different banks cards since due to them being damaged will affect my refund going into my account?
Colin says
No shouldn’t matter if cards associated to same bank account
Sabrina says
No when they asked for the bank details in the portal, it asked for sort code & account number so as long as they are the same then you should be ok.
Sam says
They will have your sort code and account number which remains the same if you get a new card so you should be all good.
Carl says
So it’s 4pm – has anyone had their payment? Particularly interested if anyone has had it but banks with someone other than Monzo.
Carl the Green says
Not yet Carl. But I’m keeping my eye out. Santander has pending payments but I’m not sure about income.
Carl
Daryl says
Yes, I’m with HSBC and it’s pending on my account to clear tomorrow.
Unless they actually rescind it, it will be in by the morning for me.
Timbo says
Unless your with Monzo (and any other bank) that pays BACS payment at 4pm the day before then they clear then no one will receive the money until after midnight. Some Banks show incoming BACS payments that are pending.
HappyBat says
Yes my full payment is in with Nationwide ! Just amazing and thanks to Sara for this site!!
Evie says
I changed my bank account recently with the switch service. Will the payment to my old bank account bounce or be redirected to my new account?
Sara (Debt Camel) says
I hope it will be redirected.
Callum says
Hi all,
I hadn’t received an email but spoke to them on the phone and they sent me an email to my current email address. They initially mentioned my payment was being made to Clear Legal Marketing but when I told them I had made the claim myself and have been in communications with cash euro net directly and not CLM, they went and ‘checked’ with management and told me I would receive the full redress via cheque.
Slightly worried they’ve told me this but will still send the payment to CLM and just wanted me to get off the phone, what are the chances of this? She was adamant the cheque of full amount will be sent to my home address but won’t feel at ease until it comes I suppose.
J says
Hi all, I just spoke to Casheuronet.
Very helpful lady.
1. Payments are being issued by bacs but they can not tell you if your payment has been sent.
2. If you need to provide updated bank details you need to send proof and ID
3. If your loan was sold to lantern to adjudicators will be asking them to write it off. They are NOT THE TP
If you read your email from them in full there is a list of FAQs that provide all of this info
James says
What number are people phoning to get through? I tried quick quid number earlier and it just played music forever never got through
And says
I rang 08000163250 and got through after around an hour. They confirmed my bank details.
Thomas says
So my nationwide won’t show until the overnight run, no way of checking even on their side. However i setup a higher balance alert which tells me when my account goes over £1000 ie. Pay day so I’ll get a text overnight
My wife on the other hand “got paid early” with monzo an hour ago.. And is currently out shopping with it… Archaic banks seriously need to update their prehistoric systems.
St says
Did you both get emails?.
Daniel says
Bacs payments take 3 days to clear however after the second day the receiving bank already know the amount and it’s already cleared from the sender so is extremely unlikely that the money won’t now arrive and so Monzo basically loan you the money till the next day when it’s fully cleared. all banks could do this but they just don’t. It’s just one or the great things about Monzo.
Dave says
Hi everyone… I have managed to speak directly to quickquid as I am still awaiting an email. A very helpful lady has confirmed my email address (the one I am using). she also said that there was a problem sending the email to me and they are unable to resend it (I don’t know why). They did confirm my payout and they confirmed my correct bank account info so that was a relief. I am to expect the money via bank transfer by the 8th May 2022 (two weeks).
If you have not received an email, it may be due to the same reason that I did not receive my email.
Sue says
Seems a lot have this issue. Cant defend a company who get this so wrong on an emotive issue. I informed them twice before Dec overpayments and told I hadnt told them in time (3months) and repeatedly had tried to pay into a frozen acct! Eventually 2 months after date had cheque, Am not holding my breath that things wont go wrong again with redress and people wonder why we are anxious
Dejenero1 says
Has anyone received a payment or was it all a hoax about Monza and Starling payments today
Sara (Debt Camel) says
see Thomas’s comment above.
Jason says
Yes.. Just received about an hour ago.. FYI i was one of the first in the batch to receive the email also
Jason says
Payment was from CASH EURONET REDRES, CASHEURONET UK LLC
Andre says
Any Monzo peeps get the 4pm payment in the end then?
Sara (Debt Camel) says
see Thomas’s comment above.
Tunde says
Hey I have been trying to get through for two days now ..what times have you guys tried.
I have received a email , and I have emailed them too and still waiting
sean says
Yep, sure did
Jade says
Yes, you have to go in and manually click a button but it worked fine and has been in my account since about 4.20pm.
Victoria says
So I updated my bank details months ago, I phoned and checked a few times by phone and they recalled my account details. Great!
Just phoned them and apparently they couldn’t verify my bank details so I’m having a cheque in 2 weeks!!!!
I had my email Monday afternoon!
Lady said I can see bank details were uploaded however on my screen it says a cheque is being sent out.
This happen to anyone else?
Thank you
Mick says
Yep exactly the same. i emailed them with my bank details last year and address etc and i had a reply email that i didn’t need to do anything else. Yes i got an email Monday afternoon telling me how much i would be given. I phoned them last night and was told that they could not verify my bank details and a cheque will be sent to me….I won’t be happy till the cheque arrives and hope it doesn’t get lost in the post.
Khan khan says
I’ve verified my account details just like yourself but as I read on the comments people saying they’ve got there funds in there accounts I thought I’d chance it and ask if I was one of the lucky ones only to be told a cheques coming out and then countless emails and calls telling me my details where correct counted really for nothing but the woman was optimistic that they ain’t messing around and we should receive the cheque a lot sooner then we think. So gonna see if the post man brings any joy to me today lol
Steve says
I can see my payment is waiting to clear and will be available tomorrow.
Dianne Fitzmaurice says
Hi l haven’t received any email yet but was wondering if l would get one to say l wasn’t getting a payout ? I have other emails from them , was just concerned!!
Gemma says
My payment clears tomorrow and I’ve already had the invoice from my claim company for 35% of it 😢
Th says
If you haven’t received an email try this: I had not got an email in my inbox or in my junk so I thought I had not received one, but when I searched my emails in the search box for the word claim or quick quid it then came up and it was showing on my screen, I know this is really odd and the email still does not show in my inbox or junk!! This made me happy as it confirmed the amount I will be receiving 4,148 within two weeks, I think I might get it tomorrow like everyone else is saying but pending items don’t show on my NatWest account. I’m hoping this message helps others
Lisa recber says
Everyone check your banks mine has been paid in already got email on Monday so was very quick.over the moon weren’t expecting this after the payout I received from wonga
Carl the Purple Monster says
Obviously this is great news. I hope that we have all learnt our lessons well, don’t use predatory lenders again and save this windfall or pay off debt. I know that I will.
Erik the Red says
Payment just received. Straight to cover overdraft and the rest into a savings account.
Thank you Sara for all your patience and sterling work on this and other debt related issues.
Karol says
Hi I should receive 900 quid from them but Ive got idea how to check any payment transactions,on my bank account (pending transactions lloyds bank) ? They doesnt say anything?
Sarah says
I bank with them too, the pending is for monies to come out of the account, not to go into the account, I once asked in branch about why they don’t have pending income transactions like some other banks and the woman told me “we can’t see the future” 😳🤣
Jayne says
I had agreed a reduced payment plan with 118 for next 6 months of £30 a month as I’m off work sick at the moment. After some advice on here I lodged an affordability complaint with 118 last week which they confirmed they had received. I’ve now been offered a reduced settlement figure of £460 if paid by 30/4/22 and my loan balance is £1240. Is this going to affect my affordability complaint if I accept? And should I accept? Any advice would be great.
Sara (Debt Camel) says
how large was the loan? how much have you paid to it so far?
Mick says
I phoned Casheuronet just now to confirm bank details were correct and they were thankfully.
The number I called was 0800 016 3250 and the wait time was around 35 mins before the call was answered, this was around 7pm when I made call.
It was worth the wait for the peace of mind, good luck to everyone waiting and huge thanks to Sara as always for the help in this thread.
Jay C says
She’s a lovely lady
Gethin says
Don’t forget to check your junk folder. That’s where I found mine 👍
JG says
If my redress is being sent to the wrong account (an account that is my old one in arreas) which I have a payment plan for, can I get this money back?
Sara (Debt Camel) says
not if the payment has been made.
JG says
So I’ve basically lost the whole amount of money? 😩
Sara (Debt Camel) says
well it has cleared a large debt! But I understand that was not what you wanted.
Chloe says
Hi
Not the correct thread but I’m sure I recall reading on here about how to get money back from Very, is there a link to point me in the correct direction please?
Sara (Debt Camel) says
see https://debtcamel.co.uk/refunds-catalogue-credit-card/
Nikki says
Just to let you know I have just received payment in my bank (Santander)!
Nic says
Santander bank account here… payment showing cleared and available
Jason says
Just received my payment.. 😮😊, £5.5k
Andy says
Yep rbs bank never looked so good £7300 helps a big way lol
Kirsty says
Quick quid redress is in my bank right now – I’m with Royal Bank of Scotland.
Emma says
Money has just hit my account – Santander 😀
Jason says
Just received my payment £5.5k..😊
Ash says
Mines come in!!!! Thank you so much Sara!!!
Kyle says
If it’s any good to anybody my money just cleared exactly how the email said, I bank with Santander
Clive says
Money just gone in Santander, at around 9pm this evening
Helen says
My payment just arrived. Santander.
Dave B says
I’ve just at a notification from my bank (santander) that my QQ money has just gone in. This was at 9pm Wednesday 27th April.
Jason says
I’m also santander…
Ben says
Funds have cleared in my bank, happy days, Great job Sara.
J says
Has anyone had cleared funds in their account yet?
Sara (Debt Camel) says
yes – read the other comments
Andre says
Update for those of you who bank with Santander, the money is in! So anyone in the first payment batch should have it if u bank with them, the rest of us with other banks may see it overnight – and if not then obviously by the 08/05 as QQ have advised
LC says
My payment is in !!
James says
Just been paid my redress good luck everyone
Emma says
Funds have landed for me, bank with Santander
Lorraine says
Just checked online banking and my bacs payment is showing santander.
Grace says
I bank with Santander and the money is now in my account. Thank you so much to Sara. If I hadn’t have stumbled across this website many years ago, I never would have gone through this process and had an opportunity to claw back some of my misspent youth – literally!
Karen says
Just checked Halifax account money in😊
Hazel says
I am with Santander and money is in my account
Natashia says
I bank with Santander – so I always receive a payment the night before it is due around 9.20pm. My amount from quickquid is in my bank :-)