Payments – UPDATE – 25 April 2022
Administrators have started sending emails to everyone with an upheld claim telling them what they will be paid.
“The Joint Administrators are now in a position to declare a first and final dividend of 53.5p in the £”
The average claim value is c £1,700. Someone with that claim value will get a payout of about £910.
The payout details are given in the email:
- This will be paid over the next two weeks.
- If the administrators couldn’t validate your banking details, it will be sent by cheque. I don’t know how the administrators will “validate” your details.
- If you used a claims company, the money will be paid to them.
- Most people are not having any deduction for tax paid to HMRC, so there is no need to reclaim anything.
Credit records
The administrators may decide to :
– remove any negative marks on your credit record
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report in the comments when they see a change, that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
In a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them. See https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
QuickQuid went into administration in October 2019
CashEuroNet (CEU), which owns the QuickQuid, Pounds To Pocket and On Stride brands, stopped giving loans and went into administration on 25 October 2019.
I will be talking about QuickQuid (QQ) rather than CashEuroNet as it is the more familiar name. Everything here also applies to loans from Cashruronet’s other brands, Pounds To Pocket and On Stride.
Grant Thornton were appointed as Administrators. They set up a page about Redress Complaints – this is their term for people who have asked for a refund because they were given unaffordable loans.
Background to the QuickQuid Administration
QuickQuid was one of the “Big Three” payday lenders in Britain, starting out in 2007.
After Wonga and the Money Shop Group had all stopped lending and gone bust over the last fifteen months, QuickQuid was left as the largest UK payday lender.
QuickQuid had well over a million customers. When it went into administration there were c. 500,000 customers with outstanding loans.
Many of these customers had prolonged borrowing from QQ. They either rolling loans over or repaid one loan but were left so short of money that they had to borrow again.
These customers have good reasons to win an affordability complaint and get a refund of the interest they paid.
Affordability complaints started on a small scale in 2015 and increased in the next few years.
In 2018, complaints going to the Financial Ombudsman (FOS) jumped with the involvement of Claims Companies and QuickQuid became the most complained about firm to FOS, excluding PPI complaints.
For a long time QQ refused to refund interest on any loans taken more than 6 years before or where the loans were given in 2015 or afterwards. This resulted in a huge backlog of claims at the Financial Ombudsman, where QQ had made very poor offers to customers and then rejected an adjudicator decision.
In late July 2019, QQ agreed to accept several thousand FOS complaints it had previously rejected.
By accepting the FOS decisions on loans over 6 years, long chains of borrowing, and loans taken after 2015, the scale of QQ’s likely future liability for refunds will have become clear to the company.
After failing to persuade the FCA that a Scheme of Arrangement was appropriate, Enova, CEU’s large and profitable US parent, decided to close the UK business, blaming the UK regulatory environment.
How could the regulators let this happen?
This is an excellent question… Stella Creasy, MP called for an inquiry into the FCA over Wonga and QuickQuid.
I have looked at the question here: More payday lenders go under in 2019 – was anything learned from Wonga?
What has happened in the administration
Customers with a valid claim for a refund are “unsecured creditors”. This includes:
- any refunds that were in progress after an amount was agreed or a Final Decision from a FOS Ombudsman (FOS);
- complaints that were underway at QQ or FOS when QQ went under;
- any new complaints sent to the Administrators.
All complaints at FOS legally had to stop and were been passed back to the Administrators. It isn’t possible to send any new complaints to FOS.
It is now too late to submit a Claim for unaffordable lending. The last date was 14 February 2021.
The administrators have given the following statistics about claims:
- 169,000 customers made claims for unaffordable lending;
- 78,000 claims were upheld by the administrators;
- the upheld claims had a total value of £136million, so an average of about £1,700 per claim.
Still owe a balance on a QuickQuid or On Stride loan?
More than 300,000 of the current loans were sold to Lantern in summer 2021. You should have been informed if your loan was sold.
The administrators have now stopped collecting any money from the remaining unsold loans.
This page is kept updated
The comments below this article are a good place to ask any questions. And you may be able to see where someone else has already found out the answer.
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Gary says
Just received my email absolutely buzzing will have a nice bottle of red wine or two to celebrate this weekend and will raise a glass to Sara for all your hard work you have done.
Lynzloo says
Just had my email….
You will receive a payment of £1,858.81. Your payment represents 53.5p in the £ on your agreed claim value of £3,471.30. Where required, the Joint Administrators have deducted withholding tax, which will be paid to HMRC on your behalf. We can confirm that £0.00 of withholding tax has been deducted from your dividend payment and will be paid to HMRC.
Sharon says
Hello Sarah I have an old lombard direct personal loan complaint it say they have closed some years ago who do I contact with my complaint irresponsible lending please
Sara (Debt Camel) says
try NatWest.
Steven says
Thank you Sara. You have kept us (partially) sane.
Sara (Debt Camel) says
lol
Ronny says
Also, does anyone know what email address would’ve sent the email to say the claim was successful with the value of the claim? I can’t seem to find the original email.
Kash says
My bank account has stayed the same but my address has changed, should I contact them to be sure or wait for the bank transfers?
Sara (Debt Camel) says
if you haven’t changed bank accounts it should be fine. Up to you if you want to contact them to check.
Nadine Wood says
Why does it say will be paid to hmrc? Daft question i know
Sara (Debt Camel) says
only tax deducted will be paid to HMRC.
Most people appear to be having no tax deducted – what did your email say?
Nadine Wood says
Hey sarah, thankyou it says this..
receive a payment of £5,611.17. Your payment represents 53.5p in the £ on your agreed claim value of £10,478.77. Where required, the Joint Administrators have deducted withholding tax, which will be paid to HMRC on your behalf. We can confirm that £0.00 of withholding tax has been deducted from your dividend payment and will be paid to HMRC.
Nadine Wood says
I get it now i re read it haha.
Danny C says
No email :(
Had numerous loans with QuickQuid and OnStride between 2013 to 2017 – submitted a claim via the portal a while back and then radio silence since.
What time have people been receiving emails up to!?
Sara (Debt Camel) says
you have never received an email saying your claim has been upheld or rejected?
Danny C says
No, my partner has so I knew what I was looking out for but I never received anything since the original emails about submitting the claim via the portal
Sara (Debt Camel) says
it is a shame you didn’t query this earlier. Has your partner had the email about payments? that has the support contacts,
Danny C says
Last email I received was October 2020 below.
My partner has the email this evening stating she’ll get £300 back for her claim, so I will contact CashEuroNet using them. Thanks
—————-
Dear Danny,
Customer ID: xxxxxxxx
Thank you for submitting your claim in the administration of CashEuroNet UK, LLC (in administration). At this stage, no further action is required from you.
Please note, it may take up to 120 days for your claim to be processed and assessed. Once processed, you will receive an assessment outcome by email, which will detail the outcome of your claim in the administration.
Pete says
Just got mine @20:26 so who knows when they will stop
Andrew says
BIG ONE!
You will receive a payment of £7,633.02. Your payment represents 53.5p in the £ on your agreed claim value of £14,254.54. Where required, the Joint Administrators have deducted withholding tax, which will be paid to HMRC on your behalf. We can confirm that £0.00 of withholding tax has been deducted from your dividend payment and will be paid to HMRC.
BM says
Does anyone know if we still have a chance of recieving the money by the 30th or will it deffo be longer?
Sara (Debt Camel) says
Some people may be paid by then but my guess is it will be longer for many, possibly most.
Claire says
Do you know how they pay it? I haven’t changed bank accounts but I have changed address I just assumed the bank account would be tried and I didnt change mine as it’s always been the same (since I was a Griffin saver with midland bank). Will they be ok? I have emailed them with updated address today?
Alex Crampton says
Hi Sarah
My claims management company seem to have closed ? it was Money Management team … will QQ send it to them still or my address … been on hold 1.30mins to QQ and no joy.
Sara (Debt Camel) says
I don’t know – you need to ask QQ I am afraid.
Ciaran says
Is anyone else still waiting on an email?
Tony says
Yep, but then they did take until only about 2 months ago to let me know my redress amount also
Darren says
Yeah, I’ve not got it yet. But I have had issues with that email account lately. Also, I’m being paid out by cheque so I expect to be at the bottom of the queue!
Lola says
Hi Sara,
Is it too late to claim against myjar?
Regards
Lola
Sara (Debt Camel) says
this is getting very late. I don’t know if they have stopped taking claims. I suggest you phone Customer Support on 020 3006 2000 asap. And also send a short email asap to myjar@harrisons.uk.com with CLAIM as the subject saying your loans were unaffordable.
Mark says
Hello in the email it states that my credit file will be altered to reflect the reason for the claim “Unreasonable Lending” is my credit score likely to increase?
Sara (Debt Camel) says
The administrators may decide to :
– remove any negative marks
– delete all loans that were upheld
– delete all your loans.
I don’t know what they have chosen to do – if people can check and report that would be great.
How much your credit score will change will depend on whether there were any negative marks. If you want to get a mortgage, you would like as many payday loans gone as possible, even if they were repaid on time and not hurting your credit score.
Sara (Debt Camel) says
in a few months when the administrators no longer talk to the CRAs you can ask for any remaining loans to be “suppressed” so other lenders can’t see them, see https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
Lucy says
Fantastic news tonight!! I hope this money helps you all out.
Huge thanks to Sara, it’s been a long road with this one but we’ve reached the end 🙌
Katie says
Email just received my email. 53.5p per £, payments made over next 2 weeks!
MAC says
My email came at 20:09 so they are still making their way through. Question, if my address has changed but bank details remain the same, is it worth contacting them to tell them about the address change?
Just also want to thank Sara for the time she has put into this to keep us all informed and advised.
Sara (Debt Camel) says
If your bank hasn’t changed, you may well be OK. Up to you if you think it’s worth contacting them.
Azmoul says
I have been paid out for a claim already back in 2019 but I received an email today and it says am due a refund, last year I received an email and it said am not eligible?
Sara (Debt Camel) says
I have no idea what is happening here!
Steve says
I thought they were on target to meet payments by the 30th
Jo f says
Fantastic news, hopefully it runs smoothly now and we can all give poor Sara some peace now haha, thanks for all the help you’ve given xo
Carl says
I would love to start a donate fund for Sara. If anyone would be interested please reply? Even if we could put up 5% of what we get back from QuickQuid, she would be more than deserving of it as she has been such a huge help to us all. Sara I know you will say to donate it, but I honestly think you deserve to treat yourself.
Sara (Debt Camel) says
Donations to your local Citizens Advice would be lovely.
Each Citizens Advice is a small local charity, many of them have big funding problems at the moment.
Lauren says
My email has finally come through. So pleased! Hope those that may be waiting won’t have much longer!
Mandy says
Phew that’s a relief I rang Quick Quid earlier today to see if there was an up date but was told no! So this is very welcome news and I’d worked on 30p in the £ so pleased all round
Dan says
Hello,
I’ve yet to receive an email as yet….little worried. I’ve been looking through my emails and the below is what I received from them in relation to my claim;
You are receiving this email because you submitted a claim on 11 December 2020.
The Joint Administrators have assessed your claim and can confirm that it has been partially accepted. Your assessed redress claim amount is explained in the table below, with your claim amount detailed at the “Accepted claim value” row of the table. A breakdown of your loan history with CashEuroNet UK, LLC is also provided at the end of this email.
Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed, and all assets have been sold or realised. The final date for claims is 14 February 2021, and following the closure of the claims portal we will provide a further update as to when we expect to declare and pay a dividend to customers.
Emails from them since have been sporadic but I’m worried that I should have done something to accept the offer – am I just overthinking?!
Sara (Debt Camel) says
no you don’t have to accept the offer specifically.
Steven says
Hi I got the same message as u I’m still waiting getting stresfull now
MP says
My email was sent to “ junk “ so do check your spam or junk folder! Hope it helps!
J says
If you read the FAQs- re tax is deducted on some not others for income tax purposes and it is too late to contact them providing new bank details
Michael says
Hi, I’m pretty sure my address is correct but I think the bank account is now closed. I tried to call today but was on hold for an hour…..
Will cheques still be sent out within two weeks if my account can’t be authorised? Thanks in advance
Sara (Debt Camel) says
I don’t know.
J says
Oh you check the FAQs which is through a link in the email from them it says it’s too late to change bank details and cheques will take longer as it’s manual
Hannah says
Never doubted they would pay out by the 30th🙈🙈 . I can only agree jo that Sara can now have some peace now . Thanks again Sara for keeping everyone calm and keeping everyone updated.
Sarah mail says
Is completely forgotten I’d claimed! £400 coming back to me which is awesome means I can clear my rent arrears!!
I got my email at 18.09
Lisa Smith says
I got my email at 18:04. Didn’t notice it as was hidden in the hundreds of replies to this post in my junk folder.
Hopefully you will all get yours or find it in junk mail
Sara thank you for keeping us updated
Matthew says
Just got my email through at 21.25pm was stressing a bit as hadn’t received,wow 4k coming to me I’m so pleased
Sam says
still not received mine
Kelvin says
Anybody got a contact phone number and email for QQ as I’m yet to receive mine. Many, many thanks.
MP says
Check your spam or junk folder. I got mine in there
Callum says
I haven’t got my email in any folders either, checked junk etc nothing
Steven says
Have u still not got it callum
Callum says
Still not got it and starting to freak now 😳
Sara (Debt Camel) says
have you ever changed email addresses? Many people are saying these emails are going to old addresses.
Lorraine says
What happens if part of a loan has been sold to a third party collections agency but been paid? Will I receive the amount they have told me or will it be split? :)
Sara (Debt Camel) says
I have asked the administrators if they can explain what will happen here.
Stu says
I got my email but I’m not sure if I provided them any bank details. I still use the same account I used with quick quid so hopefully they will be ok.
Nicola says
I was worried too but apparently if you didn’t verify ur details in time they will send a cheque to your home address
Nic says
What email address did the email come from
Nicola says
It’s ok actually found my email at 16.34 it was stuck in a thread of emails form this site
Sal says
My first name is spelt differently on my bank account than on my claim correspondence. Will that impact the verification of my bank details
Sara (Debt Camel) says
I don’t know.
Richard says
Im not sure how they have worked out or even applied the 8% instrest!
my moneyshop claim was-
£3100. Loan intrest paid by me!
£1600. at 8% compensation intrest. – £300 tax!
Potential redress £4400.
Yet qquid and p2p, potential redress £3591 guessing after 8% added! So if I go off money shop basis ive only ever paid about 2k intrest on about 10 or more loans with them and I was paying 1k and over intrest at a time! And even had 1300 taken twice out my bank on a loan with them! Something dosent add up with the 8% intrest
Sara (Debt Camel) says
The email you were sent with the details of the loans upheld and total redress number last year or the year before would have given the 8% number.
Paul says
Would I have to declare this in my Bankruptcy? I’m discharged and currently on an IPA paying 0 the payday loan wasn’t apart of my bankruptcy
Sara (Debt Camel) says
Yes I am afraid the right to make a claim was an asset that you owned when you want bankrupt and it became the property of the Official Receiver. So you should tell the ORs office and they will claim this money from you.
Louise says
Just got my email thanksara for all your help
Henry says
If you have any queries that are not answered by our FAQs, please contact the QuickQuid Customer Support team on 0800 056 1515 or support@quickquid.co.uk or the On Stride Customer Support team on 0800 210 0923 or customersupport@onstride.co.uk as applicable to your loan.
Matt says
Does anyone know if they will remove all credit records for QuickQuid loans, or just the ones that were successfully appealed?
I had one that was successfully appealed and two which weren’t.
Sara (Debt Camel) says
Not yet, we will have to see what happens.
If they don’t remove both, in a few months when the administrators no longer talk to the CRAs you can ask for the other loan to be “suppressed” so other lenders can’t see it, see https://debtcamel.co.uk/correct-credit-records-lender-administration/ but it is too soon to do that now.
Ryan says
Wow 53.5p in the pound is fantastic. Wasn’t expecting that. Quick question, my bank details are the same as they were when I was getting loans from quickquid so I’m guessing I will get my refund by bank transfer rather than by cheque? Thanks
Sara (Debt Camel) says
Yes-cheque is the last resort for the administrators, they want to pay you by bank transfer
Unique says
Hi, running through the feed and notice some people did not receive their email, please check your junk mail because that’s where mine was, came about 6:18pm and I only just saw it now lol
All the best to everyone x
Leroy says
Hi quick question my qq loan was sold to lantern on November 2020..i owed them £500..i haven’t recieved any contact from for over a year now..my redress was accepted and I received the email and my refund is £900..my question is will my that £500 be taken from my redress or will i receive that full amount…i recieved the same email as everyone else about the 52p to £1 and my redress amount
Sara (Debt Camel) says
I have asked the administrators if they can explain what will happen here.
Steven says
Hi has anybody still not received there email from yesterday
Tony says
I’ve still not received mine
Lucy says
I’m yet to receive anything but imagine they still have a huge batch of emails to send out
natasha says
my email came through to a very old email address the one i had used at the time of lending and it was in the junk mail
it came at 15.00 yesterday but didnt see until late last night when i checked
comment*
Kevin says
I still haven’t received any email either, plus my junk folder is always empty (I think my settings must be to completely reject suspected junk). Last email was update email on 21/05/2021
Sara (Debt Camel) says
if you have set up your email account to delete junk immediately that may be where it has gone…
Carl says
Great news and thank you for all the work that you do Sara.
What is the reason that the QQ percentage payout is higher than Wonga’s? Less corrupt?!
Carl
Sara (Debt Camel) says
I think a lot fewer people bothered to claim as they thought for only 4 or 5% it wasn’t worth it.
FrankieTheSkin says
Unlike the others, QuickQuid had no external creditors, everybody else had to pay businesses they owed to in full, that was part of the reason the payouts were so low, but QuickQuid didn’t owe any money to businesses, thus they had more to share out.
Sara (Debt Camel) says
The main reason though is the much lower number of claims they had.
Carl says
So, has anyone received a payment yet?
Sara (Debt Camel) says
No. See my answer to John below.
And Just read the comments, you will soon see when the first payments arrive.
Carl says
Thanks
Any refund I’ve had before has always been an instant transfer. Are we certain that QQ will pay by BACS?
Sara (Debt Camel) says
That is my best guess.
Jane Phillips says
Good morning everyone. I had my email this morning, they are paying 53p per pound and says payment should arrive within two weeks of receiving the email.
John says
Morning all
Hi Sara,If it was a BACS payment, shouldn’t it be in our accounts by this morning??
Regards
John
Sara (Debt Camel) says
no.
1) the payments will be made in batches, not all the same day
2) BACS payments take 3 days
3) they may not have made the first set of payments yet
Thomas says
Indeed keep an eye on your account if you bank with monzo
If the payment appears as pending you can “get paid early”
4pm that same day.
Dave B says
Ref the 53% *which I personally think is not bad considering the company was insolvent) I think it is the same for everyone. I’m not aware of anyone on here NOT getting 53%
Dougie says
An excellent outcome and at 53.5p/£ far better than anyone would’ve imagined. Hope we aren’t all going from checking our emails 20x a day to checking out bank accounts 50x a day. Just a little bit longer now. Best/
Sara (Debt Camel) says
All unsecured creditors get the same %
Tony says
I haven’t received my email, yet the casheuronet site states that the dividend has been communicated to “all” customers with an accepted claim, I had an accepted claim of £4331. They did however only confirm this amount in February after having to constantly chase them
Colin says
Hi Sara
I still haven’t received my email, what should I do?
BT says
One point to mention is, my claims were made using my current email account but the email yesterday went to the old email account I used for the loans. If you had a different email address for the loan accounts but used another for the claims process this might be why you haven’t got an email yet. Other reason is that you just may be in a queue as Sara said.
Steven says
Sorry when people say junk folder do they mean spam folder still not received anything jet
Sara (Debt Camel) says
yes. different email providers call that folder different names.
Mr and Mrs C says
For anyone who hasnt got their email yet, we couldnt see ours in junk either – but did a search of emails using claims@mail.casheuronetuk.co.uk and then it appeared, it had been sent 2 hours earlier but we couldnt see it anywhere.
Mara says
Hi Sara
First of all, I would like to say thank you for all of your support. Finally, it happened:)
Do you know by any chance how do they verify the bank details? I still have the UK bank account, I am using it and details are the same (I have confirmed them again when I put the claim 2.5 years ago), but as I don’t live in UK now, would this be an issue for to get the money?
I started to worry once I have seen the answers. If they send the cheque-I will not be able to get it as I have moved.
Thank you
Sara (Debt Camel) says
No, but if they have your correct bank details that should, I hope, be fine.
Mara says
Thank you so much. Understood.
David Quigley says
Hi Sara,
Thank you for all your help. It’s been a long journey for everyone and it’s finally come to an end which is amazing. Thank you for all your updates and all your advice, it’s been a god send.
Can you resend the link with the template for overdraft charges please.
Once again thank you for everything
Sara (Debt Camel) says
overdrafts: https://debtcamel.co.uk/get-refund-overdraft/
Lots of other sorts of templates for refunds: https://debtcamel.co.uk/tag/refunds/
Antony says
Don’t think I have had any emails since putting in my claims, had them with pounds to pocket and quickquid, not hopeful of anything, did get a payment in December though, on the plus side I paid all my debts off with a dmp through payplan which I would never have found if it wasn’t through this website, thanks Sara
Sara (Debt Camel) says
You should have been told if your claim was rejected or upheld, either way. You may have missed the email.
did get a payment in December though
That may have been because you paid too much on a an old loan. Or because you made payments to a current loan after a certain point in the administration.
If it was the former, then that says nothing about whether your claim was upheld.
If it was the latter, then at least the last loan was found to be unaffordable and you may be getting some refund now.
Andy says
My refresh button will be worn out soon. Not worried, just want that bit of writing in front of me! 53.5% is amazing news, should hopefully give me somewhere just over £1300, which lets me get an unexpected treat, and put some cash away for a rainy day as a buffer to be my own payday loan!
I take it there’s still others watching the inbox & spam folder this morning?
MR says
Hi Guys, like many others I am yet to receive my e-mail. I’m not going to worry though, it will arrive, just be Patient. The administrators will no doubt provide an update on their website when they feel all e-mails should have been received and what to do in if you haven’t received yours. Have a good week all :).
Joanne says
I still have not had email getting a bit anxious now hopefully today
Sarah says
Hi,
Just wanted to say I love this!! Be your own payday loan lol great advice 😊
Thank you so much Sara for everything, you’ve been amazing, I’ve watched this page daily even hourly 😂 through 3 administrations now and with QQ being my last I can close this awful chapter of my life. If I hadn’t have come across your website I’d be none the wiser so thank you times a million. I’ve had 3 successful affordability refunds (once the QQ one hits the bank!)
This is an amazing result for us all compared to the wonga and money shop ones I went through too. Thank you so much for keeping us sane, keeping it real and the support you’ve given on here.
It’s the end of a long dark tunnel for some.
I will make a donation to my local CAB for all the help and support you’ve given us!
Have yourself a little rest now 😊
DawnM says
Hi all- good news to have this now confirmed. I just thought I would mention that I received a text at 3am – a scammer asking me to contact urgently regarding an outstanding claim for a refund. May be just another chancer but timing and time was interesting. Just a warning not to fall for it – even if you are waiting for the email to arrive.
Clare says
Anybody still waiting for an email from QQ I would contact them as Sonia Ali from the Joint Administrators sent me this yesterday;
Thank you for your email.
The Joint Administrators have declared a first and final dividend of 53.5p in the £. This has been communicated to all successful creditors on 25 April 2022 and payment of the dividend will be completed within a two-week period thereafter. Please note that the dividend you will receive will be smaller than your claim amount.
If you require specific information relating to your claim please contact the QuickQuid Customer Support team on 0800 056 1515 or support@quickquid.co.uk or the On Stride Customer Support team on 0800 210 0923 or customersupport@onstride.co.uk, as applicable to your loan.
Steven says
This can’t be the case there still coming this mornin
Dave says
Hi, I have still not had an email and the website states that everyone should have received their final payment email by now. Has anyone else not received their email? I’ve been on hold for 45 mins now on the phone 😪
Steph says
I haven’t! Just emailed them along with a copy of my accepted claim. I’m sure I read someone had their email today. Fingers crossed!
Hayley Bradley says
This is bad news, I have not received my email too!!!! please let me know what the outcome of your telephone call is?
Thanks
Ciaran says
I haven’t received an email either.
Which website states everyone should have received their final payment email by now?
Steven says
Me to been on phone 40 mins to
Dan says
Hey Dave, I haven’t received anything either – calling them like you. Just keep reading old emails from them about my claim being assessed and partially accepted and detailing the amount I am due. Also other emails I’ve received from them with updates to me as a creditor so I don’t think there should be a problem. – don’t know what is going on.
paul says
I think probably one of the highest %’s?
Unfortunately, also my lowest claim value – biggest was Provident and was only 4-6% :-(
Still 300 odd quid
Jade says
Anyone actually managed to get through to the line to check bank details or address? I’ve been on hold since 9 when I assumed the opened but not a lot happening.
Lee Warrington says
Been on hold now for 58 mins. Still no answer.
Anonymous says
I got through yesterday late afternoon quite quickly (approximately 5 mins) and had no issues confirming bank details.
Kind regards,
Anonymous
Joanne meade says
I’m on phone now to them as I have still not received email been on hold for 30 mins I’ll update if I get through. There has been nothing posted on there website latest news so I’m assuming emails are still being sent
Andy says
I’ve been ” waiting” for my email after my partner got hers yesterday.
I’ve just checked my spam folder on my old email now and its in there so defo worth a check of older email accounts as all my other correspondence has come through to my main email address.
Sam says
Thanks! Just found mine in my old email address.
Gary says
This is an exceptional outcome and far better than any insolvency I’ve ever seen. Thanks Sara for keeping us updated with this and for stating the facts correctly when there’s been so much speculation and guessing from anxious people waiting for this to happen. All I’d say is of course it’s your own money to do with what you like, but just remember that we all need to think now how to avoid this from ever happening again. We need to learn from our mistakes and avoid the emotional stress of debt by taking advice where needed, budgeting and learning from our past ways to live a more financially stable life. Don’t be afraid to seek help at the first sign things might not be going so well like before.