Debt Camel

Answers to questions about debts and credit ratings - in plain English!

ICL / Money Shop Scheme ends

A first payment of 4.31p in the £ was paid in May/June 2021.

A second, much smaller payment of 0.65p in the £ is being paid on 14 or 18 January 2022.

If you do not receive this second payment, see below for what to do.

a second small payment from the ICL/Money Shop scheme

 

Background to the Scheme

This “Scheme of Arrangement” covers borrowers from the ICL brand names, Money Shop, Payday UK and Payday Express, who were given unaffordable loans.

ICL had two million customers, with three big payday lending brands:

  • The Money Shop was once Britain’s largest payday lender on the high street.  The Money Shop stopped making payday loans in August last year.
  • Payday UK and Payday Express were two large online lenders. These both stopped making new loans in October 2017.

In summer 2018, the number of affordability complaints about payday loans increased significantly. Paying refunds on these complaints forced Wonga and Wageday Advance to go under.

In the last half of 2018, ICL received 45,000 complaints. So ICL wqs facing escalating costs and it was closing shops. Now the business is being closed completely because of the cost of these complaints.

A Scheme of Arrangement is a legal device which limits a company’s liability to its creditors. See What is a Scheme? for more details. ICL is using this to limit the amount it has to pay out in refunds on unaffordable lending.

The Scheme was approved by creditors in September and by the Court on 8 October 2019.

4.3% paid in May & June 2021

A claims page was published and all Claims had to be in by April 9 2020.

The Money Shop home page said:

  • We have calculated the final dividend amount and you will be receiving 4.31p per £1.
  • Where you provided us your bank details we will commence making payments from 24 May 2021.

These payments were made by BACS. People will be paid in batches, once or twice each week through to the end of June:

  • We are unable to let you know the exact date of your payment.
  • You will receive an email before we make your payment with your calculation and cash payment amount.
  • If you did not provide us with bank account details, we have sent you a cheque.

The following details come from the March 2021 Scheme report:

  • 182,566 Claims were received;
  • the uphold rate was about 85%;
  • the total compensation people should have got was c. £340 million – now people will only get a tiny amount of that back;
  • it is now too late to submit a Claim.

No tax is deducted from the amount paid so there is nothing to reclaim.

Second, smaller payment to be paid in January 2022

After the first payment ICL was still receiving some money eg from a VAT recovery claim. This is being distributed to customers who had complaints upheld in the Scheme.

This will be 0.65p in the £. That is 0.0065% of the total redress that was calculated in your case.

This second payment will be much smaller than the first. If you got £100 on May 2021, you will get about £15 extra now in January 2022.

Customers were told by email about this on 12 January. The payments will be made on the 14 and 18 of January – your email says which date you should be paid.

Only bank transfers are being made – cheques will not be sent for this.

This second payment will be the final distribution. ICL will be liquidated – the company will no longer exist.

Was your ICL debt sold to PRAC/BW Legal?

Where you still owe ICL a balance on the last loan, this has been “set off” against your refund.

An example:

  • you should have had a refund of £2500 and you still owed £1000
  • then your balance is cleared, leaving you now being owed a refund of £1500
  • you then get 4.3% of the £1500

If your last loan was sold to a debt collector, in most cases ICL has arranged for you to still have this set off.

The exception is if your loan was sold to PRAC/BW Legal. Here you have been left owing the debt to PRAC/BW Legal and were only paid 4.3% on the redress ICL calculated.

PRAC/BW Legal is offering to reduce some customers’ balances, but see No set off in a Scheme/Administration when debt had been sold? for how you can complain and ask them to write off your whole balance.

5% in all – that is a very poor outcome for customers

When the Scheme was proposed in August 2019, it was suggested people might get back nearly 80p in the pound.

My first thought when I saw the 80p in the £ estimate was “and pigs might fly“… see Will the Money Shop really pay 80% of your payday loan refund?

And that has turned out to be spot on…

In September it admitted that:

  • it has decided to include all loans over 6 years which may reduce this to c. 44p.
  • it has decided to simplify the assessment in favour of the customers, which may further reduce this to 27p.
  • if twice as many people apply for a refund, this may go down to 14p.

By February 2020 in the previous quarterly report, the scheme administrators were warning this could be less than 10p.

So about 5% (4.3p + 0.65p)  is a dismal outcome for customers.

Why won’t the FSCS help these customers?

The Financial Services Compensation Scheme (FSCS) covered people making PPI claims if their firm had gone bust.

But the FSCS doesn’t cover payday loans. This was a very poor decision by the FCA.

Customers of the Money Shop, Payday UK and Payday Express have been let down badly by the UK regulators. The lenders were allowed to carry on giving loans that breached the affordability rules for years. And now there is no backup compensation scheme for when a lender goes under.

Updated January 2022

News about the Provident Scheme

refunds from overdraft charges

Can you get an overdraft refund?

Refunds from large loans and car finance

Comments

  1. Sade says

    I have now received my email this morning at 09:39. Good luck to all those still waiting.

  2. Kevin says

    Has anyone had issues with the redress amount being wrong?

    I recall the first emails I had saying i was due £1600. Then emails saying i still owed £250.
    But the final calculation email says im due £855ish then taking off the £250 leaving 600 is and redress of £25.

    I cant find the original email with the full amounts anywhere.

  3. Sarah says

    Good morning all.

    Just to let you all know
    I’ve just received my email for confirmed amount, at 9:30 this morning (Tuesday) so they’re still coming! Good luck all
    And huge thanks to Sara

    • Cj says

      Yay finally received my email this morning . Should have been 15785.00 receiving 680.. should be with in 7 days…this site has been invaluable to me . The advice everyone’s comments helped me through loads..thank you sara and thank you all ..good luck everyone

  4. Christine says

    Just wondering those who have received emails and payments did anyone have any dealings with credit resource solutions? Just as the scheme was being set up I received 2 emails from them which I kicked back explaining I had put affordability complaints into the scheme which they noted on their system, just wondering if this is why I haven’t heard anything as yet? This is a complete joke been on going since 2019 !!! Madding thing is I contact these before the scheme to be told I didn’t have a case then when scheme approved each and every loan I had with them was taken into account!! Furious just want it over with now!

  5. Danny says

    Getting to a point where I don’t even want the money now. Looking for the email everyday. More mental anguish than it’s worth. I live paycheck to paycheck and this has dragged on far to long

    • Helen says

      I feel exactly the same Danny. It makes no sense that emails have been dribs amd drabs and I feel like I am going to be the last one to get my email.
      Its mental torture when you need the money.

    • Richard Eastland says

      I still want was is rightfully mine ,but I agree the whole process has been a real shambles from start to finish huge conglomerates are able to pay their workforce on time in one foul swoop so why ,when that have had so long to sort this out can’t they.

  6. Jay says

    Got my email at 9.30 today. Got what was expected from the redress amount that was on the portal.
    Know its frustrating for all but hang in there, emails seem to be coming more frequently and yours will defo arrive soon

    • Jason says

      Hey,

      If you don’t mind me asking..how come you got what you was originally offered? It seems from
      Some of the posts on here people aren’t getting what they where offered..thanks

      • Sara (Debt Camel) says

        He probably means got the expected 4.3% of the redress figure he was originally told.

    • Sophie Johnson says

      Me too! £1206 potential redress and ill get £52 back. I’m OK with that, I expected nothing :)

  7. Mark says

    Finally got my email today – thought it would never happen! Thanks to this site for all of its assistance over the last few months.

  8. Val says

    Sorry maybe wrong page bug addres for myjar complaints gets rejected
    Any idea of new address please Sarah?
    Got my moneyshop email last Thursday folks but not in bank yet hopefully tomorrow
    Good luck everyone

  10. M Campbell says

    Hi, has anyone received a payment, those who received an email Thursday/Friday last week…. Thanks

    • Julie says

      yes i received my e mail last Thursday afternoon and received payment Wednesday morning

      • Lynne says

        Feeling everyone’s frustration! I’m still to hear and getting a little impatient now! I’ve emailed a few times but no reply. Starting to think I’m not getting another

  11. CJ says

    Hi Sara
    Can you tell me if I am able to claim the tax back from a money shop refund from the scheme? Of my potential redress? This was going to be over £13,000. Thanks.

    • Sara (Debt Camel) says

      No. the tax number given in the potential redress calculation was just a “potential” number for the purpose of dividing up the money available.
      No tax has been paid on any part of the money you have received so there is no tax to be reclaimed.

    • Jo says

      Email in yesterday, I’ll just be glad to put it to bed now when the payments in and stop wondering! X

  13. Dee says

    Hi Sara can you help again I put in affordability claim to piggybank the sent me a offer of £2003 in full and final settlement. Ask for bank details done this sent it and reply was piggybank went into liquidation in dec 2019 so after everything is paid to everyone unsecured creditors (me) if any money left I may get proportion of what I am owed. But can’t give dates. Is the right.

  14. Jill says

    Thank you to who ever posted the link in regards to lending stream. I made a complaint a couple of weeks and just had an email through saying that I will be refunded £4656!!! Amazing result! Thank you!

    • Charlotte says

      Hi Jill
      What did you email them and did you do it through their website? Looking to register a complaint for mine.

        • Cally says

          Hi Jill,

          Who did you send this to because I’ve tried to get in touch but they portal where to make a complaint doesn’t go through tried numerous times

      • Julie says

        I submitted a complaint to lending stream 2 weeks ago it was acknowledged immediately got an offer the following week I accepted and the money was in my account within 5 minutes of accepting. Good luck.

  15. Marcia T. says

    Hi Sara
    I have finally received my email, will get almost £500 from 11106+ redress in 7 days. I’m very disappointed ,big ripped off.

  18. Sam says

    I got a letter of acknowledgment from BW Legal today in regards to the email I sent about the loan sold to them being accepted as unaffordable.

    Anyone had any luck with this aspect yet?

  19. Victoria says

    Hello.

    Iv been watching this site for a while now and it’s been very helpful. I received my email this morning, all as expected.

    Could someone tell me….I sent an email to lending stream on 25/05/21. They replied stating they would be in touch shortly. I haven’t heard anything since.

    I took out the loans with lending stream sometime between 2007 and 2012. I was living at a different address to the one I’m at now and I had a different bank account to the one I have now, I don’t even think I can remember which bank I was never mind the bank details. Am I wasting my time even trying an affordability claim?

    Thanks, Victoria

    • Sara (Debt Camel) says

      I can’t tell how well this one will turn out, but just carry on and respond to any questions from LS. If it works it could be quite a bit of money. I suggest you keep your expectations low but persist – don’t give up.

    • Jill says

      Hi
      I submitted to lending stream also, I have a different address and account number from when I took out the loans. I emailed a couple of weeks ago using their online form, I heard back today about my refund. There is then a link on the email that takes you to there site for you to add you info for a refund. It was already populated with my old account / address however was easy to change
      Keep trying! Def worth it!

      • Victoria says

        Hi Jill

        Thanks for replying. Iv just sent them an email asking for an update. Iv told them my name, date of birth and previous address incase they’re able to find my loans that way. I had a different email address back then aswell so I could possibly give them my old one incase that also helps.

        The link that you say is on the email…was it the email they sent you regarding your refund?

        Thanks, Victoria

    • Darren says

      I also sent an email to lending dtream and had a reply saying they have no record of me having a loan, only of unsuccessful applications, even if Hough I know for certain I had loans with them even though they may have been more than 6 years ago. They asked for proof and I don’t have any ad I’ve had different bank accounts since then and don’t have any records. What’s the best thing to do???

      • Sara (Debt Camel) says

        If LS say they have found rejected applications, then this isn’t because they have no record of you or because the loans are so old they have deleted them. I am afraid much the most likely explanation is that LS are right….
        Unless you can find evidence fro old bank statements, emails, credit records or an old debt management plan that you did borrow from them there is probably nothing you can do. You can get bank statements from closed accounts going back 6 years, sometimes a bit longer, it’s up to you if you think it’s worth the effort of trying to get these.

  21. Kay says

    A little bit concerned, I received an email 6 days ago saying my money would be in within 7 days. Fingers crossed it goes in tomorrow. I updated all my correct bank details on the portal so I’m hoping they’ve done it right. Bacs payments are usually three working days which is my reason for concern. Has anyone else’s taken the full seven days?

  22. Mick says

    Never used the Portal as always had trouble logging in.I did however get a redress figure from Moneyshop via email and gave them my bank details over the phone. Still nothing from them very very frustrating.I just hope that those people who did not use the Portal will get what’s owing to them

    • Kate says

      Mick, the portal didn’t work for me either, and I did it all over the ‘phone: I got the email last week, and the payment today – about five working days later, I think.

  23. J says

    I got email saying I had to update my bank details which they had already, got email on 3rd June and still no update or money since this. Can we escalate this to anyone Sara? Fca? Etc…?

    • Sara (Debt Camel) says

      You will have received that email because when they tried to pay you the payment bounced back from your bank. Have you now given them the details again?

  24. Steffan says

    Hello all. Thanks Sara for keeping this forum going a it has been a lifeline for info on when we will be paid.
    I didn’t receive any email from them but the money was in my account today.
    I received £284 which is a joke really but I am glad I got something back.
    So, anyone waiting for payment, hang in there and check your account balance even if you didn’t get an email.

    • MARTIN says

      Thanks Stefan that’s promising to hear..I am expecting about the same amount funnily enough lol

  25. IAN R says

    Got email 10th June-money in bank today 16th june–seems like it will be sorted out for everybody by end june-🦄

    • Julie says

      Morning everyone. E mail received the 10th just checked online banking before work and payment received into my account this morning.

  26. Craig says

    Hi all
    Been following this page for a good few months now however have not commented.
    I received my email which to be honest was eventually going to come no real reason why it shouldn’t and I had already known the amount I was receiving from the portal so was not shocked in any way, just be patient everyone.
    Got my email on Friday and received my money early hours this morning.
    Good luck all.

  27. Paul says

    Email last Thursday , money paid into my account this morning so hopefully not to long a wait for those who have not had an email yet.

  28. Val says

    Got my email last Thursday payment in Barclays today Wednesday
    Finally!!! Husband still not had his
    Least we know it’s finally sorted bern very muddled what a dreadful company this administration is imagine working there!!! They are so uncommunicative an random
    Has it occurred to anyone someone owed by money shop might even work in this administration company now as it’s probably widespread homeworkers lol bet they got paid quick !
    Good luck everyone breath now till we start the QQ/provident/Peachy /Myjar debacles more waiting an grumpiness
    Thanks Sarah your a star

  29. Ashton says

    When the money is deposited into your account does it show as – instant Cash loan?

    • Kate says

      Hi, Ashton,

      Yes – mine came through today (email on the 10th) and that’s the identifier on the transaction.

    • Adam says

      That’s going to take some explaining on my mortgage application.

      Though haven’t heard anything from them yet.

      • Sara (Debt Camel) says

        Some people worried about this with Wonga refunds – no-one ever said they had a problem in practice with a mortgage application.

        • Adam says

          Brillant.

          I was just worried if I had that and Elevate showing on my statement :)

          Though worse case I would have the emails

  30. Anna Marie Bailey says

    I received my email Monday , finally I was a little concerned . Fingers crossed it will be in my bank Friday

    • Julie says

      mine took 6 days got the email last Thursday and the funds were in my account today

  32. Sandi says

    Hi.. I haven’t received an email from Moneyshop yet informing me of payment should I be worried do you think.

  33. Zoe says

    Hi Sara,
    I have an active loan with SafetyNet, re borrowing every month and you kindly sent me a link to complain and unfortunately I cannot find it. Can you re send please?
    Thanks so much for your help

    • Julie says

      it may seem extreme but please like Sara says change your bank account as they will continue to withdraw money any time its available from your account

      • Sara (Debt Camel) says

        I was actually suggesting that you cancel the Continuous Payment Authority over your debit card, cancel any Direct Debit, and withdraw their Open Banking authorisation. You shouldn’t actually have to change bank accounts!

  34. Laura says

    What happens if we haven’t had any email notification by this time next week? Guessing if emails are going out 7 days prior to payment, then last emails will be sent on 23rd?

    • Jay says

      Hello can anyone help me out still waiting for the Email from money shop I have not heard anything I have send them email no response

    • Vijender says

      Still no email for me. Originally scheduled to be concluded in October 2020 June 16th 2021 and I’ve not had any communication yet this year from ICL. “No reason to be concerned” you might say but with only 2 weeks left of their allotted time I am indeed, concerned.

    • Liz says

      Like many l am still awaiting for that email. If we dont get that email by the end of June do l presume we wont be getting anything? Thankyou

      • Ceri Ann says

        Liz I am still waiting as well. My redress was 2,590 so should get around £100. Just so discouraging that no emails today either. Does anyone know how late in the evening the last emails are sent out.? Getting really worried now

      • Sops says

        I’m sure you won’t , I’ve had nothing yet either and there’s still over a week before the cut off date so I’m sure we will hear next week.

  35. Russell says

    That’s me received my payment today but received no email from them at all. Last correspondence was my potential redress letter last year. Glad to be paid and finally move on.

  36. Chris says

    My redress of £186 arrived today, gutting as the amount was over £4K!!! Least it’s something. I had 8 loans with 118 some top ups. They agreed with 2 last ones so off to the FOS I go! On reading their recent reviews I don’t hold much hope

  37. Steve says

    Was sent a e-mail a while ago stating that may was payout but now reading it is this month June but so far not heard a thing a terrible redress service why is it taking so long to do this or are they just holding customers pittance back for as long as they can to get interest on the monies owed to people big companies with thousands of staff pay wages without dragging it out

  38. Kelly says

    I’ve just received this random email from BW Legal.Shall I just ignore it?

    We understand that you have received notice of your dividend from Instant Cash Loans Ltd – in liquidation (“ICL”), in relation to historical lending by them for loans upheld as irresponsible lending within their Scheme of Arrangement.
    The letter you have received may be confusing, stating that you have a balance owed to PRAC Financial Ltd (“PRAC”). For the sake of clarity, the point about PRAC in the dividend letter is generic. ICL do not know if you have an outstanding balance with PRAC Financial. The letter should therefore have indicated that you “may” have a balance due to PRAC for a loan that was sold to them, and if so what action you needed to take.
    We can confirm that you have no balance due to PRAC and your case is closed.
    We can also confirm that our client wishes to further support you within the Scheme of Arrangement and has processed a bureau deletion for these loan(s) with Equifax today. If you purchase your own bureau reports from Equifax in the next 7-10 days, you will see that any reporting of the above loans by PRAC has been deleted from your credit file.
    If you receive free reporting, your file will not be updated until your next free monthly report, due to the timing of the reports from the credit reference agencies.
    Please note that you do not need to contact us about this letter, the communication is for your information purposes only.
    Yours sincerely,
    BW Legal

    • Sara (Debt Camel) says

      If you have no open debt at BW Legal I think you can safely ignore that. I suggest you don’t delete it though.

    • Jo says

      I got exactly the same email earlier today. It made no sense, but it’s been moved to a special folder, along with all of the other correspondence received.

  39. Richy says

    Got my email on Monday, from ive seen on here it’ll be in my account by Friday.
    This site has been brilliant and has certainly put me at ease.
    I was suppose to get £6942, ended up with £232

  40. Matthew says

    We understand that you have received notice of your dividend from Instant Cash Loans Ltd – in liquidation (“ICL”), in relation to historical lending by them for loans upheld as irresponsible lending within their Scheme of Arrangement.

    The letter you have received may be confusing, stating that you have a balance owed to PRAC Financial Ltd (“PRAC”). For the sake of clarity, the point about PRAC in the dividend letter is generic. ICL do not know if you have an outstanding balance with PRAC Financial. The letter should therefore have indicated that you “may” have a balance due to PRAC for a loan that was sold to them, and if so what action you needed to take.

    We can confirm that you have no balance due to PRAC and your case is closed.

    We can also confirm that our client wishes to further support you within the Scheme of Arrangement and has processed a bureau deletion for these loan(s) with Equifax today. If you purchase your own bureau reports from Equifax in the next 7-10 days, you will see that any reporting of the above loans by PRAC has been deleted from your credit file.

    If you receive free reporting, your file will not be updated until your next free monthly report, due to the timing of the reports from the credit reference agencies.

    Please note that you do not need to contact us about this letter, the communication is for your information purposes only.

    Yours sincerely,

    BW Legal

  41. Karol says

    It’s not point of calling them or sending an email as you only get automatic reply I phoned them this morning just to hear all payments have to be made by the end of June so we all should be getting our money soon

  42. Neil says

    Hi, so even if you’ve requested your bank cancel the CPA & tell them no payments to be made to SafetyNet they can still manage to take money from the account?

    • Sara (Debt Camel) says

      not if you have also cancelled the direct debit if there is one. Open Banking access lets them look at your account but not (so far as I am aware) take a payment.

    • Neil says

      I’m not sure there was a direct debit, they had open banking access which I thought had to be renewed every few months & I would have to give my agreement but they still seem to be able to take sums of money. They start with £100 or so then keep trying until they get something. Last time transferred £20 into the account & minutes later it was gone?

      • Sara (Debt Camel) says

        I think they have a continuous payment authority over your debit card – phone up your bank and insist you want the CPA cancelled – your bank can do this.

      • E says

        Tell your bank to cancel the CPA and make sure all future payments are cancelled not just the next one. Write or email safetynet to advise them you are cancelling it, by doing both you can claim any payments back if they manage to take anything.
        Change all authorisation and log in codes for your accounts and turn off all permissions in open banking

  43. Charlotte says

    No email received yet from the money shop but have just received an email from BWlegal to say I don’t owe them anything and that they are writing the debt off of my credit file ( I paid this off last year anyway) but good to know it’s being removed from my credit file!!

  44. Kate says

    I had that message today – I have been receiving successive emails from PRAC, as I *do* have a balance (but it’s lower than the accepted amount of redress) so I’m hoping that they have done the decent thing, and written off the debt as it was found to have been unaffordable. I guess I will find out at some stage :-D

  45. Claire says

    Hi, I’m wondering if you can help at all please! I had an outstanding balance after redress of around £800, and for my debt management plan to go ahead I need a reference number of whoever has the debt now, I’ve called bw legal as I’ve heard they were sold to them, gave all 3 previous postcodes, and they have nothing on file matching any of my details…. Does it look like it’s been written off? Or is there another company it could have gone to?
    Thanks!

      • Claire says

        I’m not sure, they told me my redress amount and what the outstanding balance was with that deducted, then I’ve not heard anything at all from them since… is it possible they’re still sending out updates for outstanding debts? :)
        Thanks!

        • Sara (Debt Camel) says

          I think you have to wait and see what they say about the balance. I doubt they will sell it to PRAC/BW Legal – those guys can’t be flavour of the month after causing a huge amount of aggro in the scheme…

          • Claire says

            Ah that’s great, thanks!
            Do you know if they have a time scale they have to do it by?
            My debt management plan can’t start without knowing if it needs to be included, and I have just over half of my breathing space time left.
            Is there an email that there taking queries on at all?
            Sorry for all the questions! And thank you so much for all the help!

  47. A. says

    I received my email on Friday and my payment today. I haven’t heard from bw legal yet who I had a balance with so logged into my account with them to find that it now says no balance due and account closed. I’m of course happy to see this but a bit confused as I know bw legal balances were still meant to be due.

  48. Sean says

    With just under 2 weeks of June left im wondering if it could be the absolute last week when ill get my refund haha, talk about dragged out 🤣

  49. Sandra says

    Another silent “watcher” – I received my email Monday and can see a pending payment for tomorrow. A Monzo account so can be accessed early.

    Hoping you all get your Emails and redress soon.

    • Kate says

      I had my email Monday and payment is showing as pending for tomorrow .
      Hope everyone that is waiting hears soon xx

  50. Sophie Johnson says

    Update – got the email Tuesday and payment is pending in my account and will clear tomorrow (Friday). It is coming guys!

  51. AM says

    I received my email last Thursday but still not received payment. Anyone else still waiting, should I contact them..

  52. Rlou says

    Email received Monday and no payment this morning in account after 3 days. Can someone tell me when will be in account ?

    • Mark says

      @Rlou I am in same situation – some reporting 6 days more recently but could be up to 7 days. If we are lucky maybe (maybe) earlier

    • John says

      Not enough. I have heard nothing at all. they originally tried to blag I had an outstanding balance with paydayuk and they would receive payment. I proved I had no balance due and they stated I shouldn’t receive payment. still nothing. Feel like I’m going to be the one that’s missed 😳

  54. MARTIN says

    Another former Silent watcher lol! I thought I’d be one of the 1st to be honest but no! I’m hoping I’m one of those where it appears in your account without the emails! But anyway greet to see people getting paid! The longer it takes, the closer to my regular payday so all in all it will make me feel richer on the day seeing as I live payday to payday like many do;)

  55. John says

    Becoming very frustrating. STILL HAD NOTHING. I know people are getting paid on here but everyone seems to be getting emails atleast. really feel like they are not sending it. I had to fight at first as they claimed I had outstanding debt to a lender so they would send my redress to them. I then proved this was paid in 2008! They then started I SHOULD (their wording) receive the redress amount. heard nothing since

    • Sara (Debt Camel) says

      no, there are still people who have not yet had the email telling them what the payments will be.

      • John says

        Do we think it is going to drag on past June or do you think I can be confident I will receive soon?

        • Sara (Debt Camel) says

          So far as I know they are planning to have paid everyone by the end of the month. It is possible that some payments may need to be retried if they bounce back from the customer’s bank account.

      • Sops says

        I think there’s plenty that’s not heard a thing , I’m still waiting too , can only assume it will come this week or next going off what they’ve told people , I do wonder though if it’s people that complained are being held back ? I disputed the balance they claimed I owed them they emailed a few weeks back agreeing with me , will just sit tight as if they are to pay all by end June emails will need to completed by 23/24 June.

        • Fred says

          I’ve emailed them 4 times about disputing their email but they never reply.

          Not sure if it’s worth calling them.
          I am getting pretty fed up with it to be honest.

          • Sops says

            I think we all are Fred , from what I’ve read there’s no point in calling as you will just get the answer “ payments to be made by end June “ whole thing is a farce to be fair but I can see light at the end of the tunnel !

    • Lloyd says

      Take it easy its not the end of June yet, complain if you have not recieved your money on the 1st July

    • David says

      After watching quietly in the background for months and waiting patiently for my redress I’m becoming more and more frustrated the longer this goes on, I keep seeing posts saying ‘be patient’, ‘it’s coming’ and ‘there’s no reason to believe everyone won’t be paid by the end of june’! I’m sorry but there’s every reason to believe everyone won’t be paid in the next 13 days! They’ve constantly moved the goalpost over the last 18months ignoring deadline after deadline and just extending it. The only reason I’m posting this is for all the people worried, anxious and fed up, you have every right to moan and complain, they’ve taken the p**s for nearly 2 years! Don’t feel these are doing you a favour by paying you, it’s what your owed, it’s your money. I’m happy for everyone who has already received yours, you deserve it but don’t patronise us that haven’t. Let us moan! 😁

      • Claire Davis says

        Spot on David! I’m so anxious and frustrated, I do actually really need the money so I’m desperately checking each day and it’s doing my mental health no good whatsoever :(

  56. Maria says

    Hi Ive had a payment go into my account from instant cash loans and no email. I will feted if this is a refund as I haven’t used any loans companies for years. Any advice?

  57. KarenH says

    Hi,
    Just a thought…could they be paying out in alphabetical order do you think? My last name starts with S & not heard anything as yet!

    • Aaron says

      It’s totally random it seems. My brother and I (same surname and initial) took out our first loans a few days apart. I had my money early June, he hasn’t had the email even.

  58. Sam says

    I’ve just spoken to BW Legal as I couldn’t log onto my account. I can’t access it anymore as they have reduced my current owed balance to zero and closed down the account. I had £170 left of my last loan with PaydayUK so that’s a slight bonus and any negative markers will be removed from my credit file which I’m happy with. I’m guessing that’ll be the end of that and any particular interest on that loan won’t be refunded.

    • Sara (Debt Camel) says

      yes there is no way you will get any money back from PRAC. A write off is as good as it will get.

  59. Allan C says

    Got my email on Monday. Redress amount £ 1747.21. Paid £ 75.30

    Had notification from my bank it’s due to hit my account tomorrow. Better than a kick in the teeth I guess.

  60. Amy says

    Seems a distinct lack of emails today and yesterday, no rush in them to be finished by end of June!!

    • Mark says

      Still nothing. Just radio silence.

      We are nearly in July. This is getting frustratingly ridiculous now.

      • A says

        I thought I was going to be on the last day…but I finally got an email on Monday..just keep checking the bank

    • Chrisbt100 says

      Yeah definitely frustrating, I mean how hard is it to
      Send out emails?? Even if your working from home can’t see that being a big problem??!! Out of all of the schemes I have been involved in this one takes the trophy for the worst one yet!!! Hoping to hear very soon though watch me be the last one!! Lol

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