Debt Camel

Answers to questions about debts and credit ratings - in plain English!

ICL / Money Shop Scheme ends

A first payment of 4.31p in the £ was paid in May/June 2021.

A second, much smaller payment of 0.65p in the £ is being paid on 14 or 18 January 2022.

If you do not receive this second payment, see below for what to do.

a second small payment from the ICL/Money Shop scheme

 

Background to the Scheme

This “Scheme of Arrangement” covers borrowers from the ICL brand names, Money Shop, Payday UK and Payday Express, who were given unaffordable loans.

ICL had two million customers, with three big payday lending brands:

  • The Money Shop was once Britain’s largest payday lender on the high street.  The Money Shop stopped making payday loans in August last year.
  • Payday UK and Payday Express were two large online lenders. These both stopped making new loans in October 2017.

In summer 2018, the number of affordability complaints about payday loans increased significantly. Paying refunds on these complaints forced Wonga and Wageday Advance to go under.

In the last half of 2018, ICL received 45,000 complaints. So ICL wqs facing escalating costs and it was closing shops. Now the business is being closed completely because of the cost of these complaints.

A Scheme of Arrangement is a legal device which limits a company’s liability to its creditors. See What is a Scheme? for more details. ICL is using this to limit the amount it has to pay out in refunds on unaffordable lending.

The Scheme was approved by creditors in September and by the Court on 8 October 2019.

4.3% paid in May & June 2021

A claims page was published and all Claims had to be in by April 9 2020.

The Money Shop home page said:

  • We have calculated the final dividend amount and you will be receiving 4.31p per £1.
  • Where you provided us your bank details we will commence making payments from 24 May 2021.

These payments were made by BACS. People will be paid in batches, once or twice each week through to the end of June:

  • We are unable to let you know the exact date of your payment.
  • You will receive an email before we make your payment with your calculation and cash payment amount.
  • If you did not provide us with bank account details, we have sent you a cheque.

The following details come from the March 2021 Scheme report:

  • 182,566 Claims were received;
  • the uphold rate was about 85%;
  • the total compensation people should have got was c. £340 million – now people will only get a tiny amount of that back;
  • it is now too late to submit a Claim.

No tax is deducted from the amount paid so there is nothing to reclaim.

Second, smaller payment to be paid in January 2022

After the first payment ICL was still receiving some money eg from a VAT recovery claim. This is being distributed to customers who had complaints upheld in the Scheme.

This will be 0.65p in the £. That is 0.0065% of the total redress that was calculated in your case.

This second payment will be much smaller than the first. If you got £100 on May 2021, you will get about £15 extra now in January 2022.

Customers were told by email about this on 12 January. The payments will be made on the 14 and 18 of January – your email says which date you should be paid.

Only bank transfers are being made – cheques will not be sent for this.

This second payment will be the final distribution. ICL will be liquidated – the company will no longer exist.

Was your ICL debt sold to PRAC/BW Legal?

Where you still owe ICL a balance on the last loan, this has been “set off” against your refund.

An example:

  • you should have had a refund of £2500 and you still owed £1000
  • then your balance is cleared, leaving you now being owed a refund of £1500
  • you then get 4.3% of the £1500

If your last loan was sold to a debt collector, in most cases ICL has arranged for you to still have this set off.

The exception is if your loan was sold to PRAC/BW Legal. Here you have been left owing the debt to PRAC/BW Legal and were only paid 4.3% on the redress ICL calculated.

PRAC/BW Legal is offering to reduce some customers’ balances, but see No set off in a Scheme/Administration when debt had been sold? for how you can complain and ask them to write off your whole balance.

5% in all – that is a very poor outcome for customers

When the Scheme was proposed in August 2019, it was suggested people might get back nearly 80p in the pound.

My first thought when I saw the 80p in the £ estimate was “and pigs might fly“… see Will the Money Shop really pay 80% of your payday loan refund?

And that has turned out to be spot on…

In September it admitted that:

  • it has decided to include all loans over 6 years which may reduce this to c. 44p.
  • it has decided to simplify the assessment in favour of the customers, which may further reduce this to 27p.
  • if twice as many people apply for a refund, this may go down to 14p.

By February 2020 in the previous quarterly report, the scheme administrators were warning this could be less than 10p.

So about 5% (4.3p + 0.65p)  is a dismal outcome for customers.

Why won’t the FSCS help these customers?

The Financial Services Compensation Scheme (FSCS) covered people making PPI claims if their firm had gone bust.

But the FSCS doesn’t cover payday loans. This was a very poor decision by the FCA.

Customers of the Money Shop, Payday UK and Payday Express have been let down badly by the UK regulators. The lenders were allowed to carry on giving loans that breached the affordability rules for years. And now there is no backup compensation scheme for when a lender goes under.

Updated January 2022

News about the Provident Scheme

refunds from overdraft charges

Can you get an overdraft refund?

Refunds from large loans and car finance

Comments

  1. Michelle says

    Hooray 😃 I have just received my email with the amount owing. For those who still haven’t received their emails please don’t worry it’s on the way. I was exactly in the same position wondering whether I was forgotten about but the email are filtering through 🤞.

    Thank you Sara for setting up this page it has helped a lot xxxx

    • Hayley says

      Finally, I got my e-mail too!!! Thank you so much Sara for all your help and information given!!!

    • Ann says

      So been patiently waiting on an email but alas nothing. Arrived home from work to a letter dated 8th with details of my redress and advised it will be paid within 7 days so am guessing will be 7 days from letter date? For those waiting for an email watch out for a letter instead. No idea why posted mind you

      • Amy says

        I got my letter on Friday too and dated 8th June – just waiting for the money to hit my back as it’s 7 days tomorrow! Fingers crossed!

      • Danielle says

        Nor me . I haven’t received anything from them , no email, no letter . I’ve rung and emailed them , got a bog standard response ,

        • Danielle says

          Now I’m fuming , received email just now , upheld 23 loans , was supposed to get £840. They are giving me £36 . I’ve waited all this time for that . What an absolute piss take

    • Helen Bolt says

      Hi who do I get in touch with please I’m emailing Mooney shop but there not getting back many thanks helen

    • Wendy Pepper says

      Still not received a email I’m sick of chasing was told back in 2020 money was coming then Feb then march then April and May and now June. Noone responds to you taking the piss now all the interest they have had on our money too

  2. Sue says

    Finally received my email confirming my redress amount.
    Here’s hoping I receive the payment in the next 7 days as promised.

    • Mark says

      You should do my work colleague had his email last week and he’s been paid into his account today. I’ve yet to receive my email but I’m just being patient as it looks like most are getting the verification as the days go by. Congratulations to all that have been paid so far. I mean it wasn’t in our favour to receive all that was due to us but like I mentioned to my friend who got his. Something is better than nothing. No matter how small. We just got to be humble on this one I think.

  4. claire says

    I had my email last Thursday and got my redress £164 on Tuesday. I have just had another email from them telling me I am getting £23 within 7 days. No idea what it is for and why it wasn’t dealt with as one complaint. Thank you Money Shop, I will happily accept your additional payment!

      • claire says

        Hi Sara

        Just read my second email properly and it relates to a debt sold to PRAC, never heard of them and had no idea they sold on any part of the debt but I am not complaining about an extra £23.
        I also emailed Lending Stream and just had an email from them saying they dealt with my complaint in 2019 so wouldn’t revisit it. They sent me the response email and it wasn’t addressed to me, looks like a 3rd party complained on my behalf but I don’t recall instructing anyone or being told they rejected my complaint. Can I take this further as I don’t agree with their decision but it was made 2 years ago.
        Cheers
        Claire

        • Sara (Debt Camel) says

          Just read my second email properly and it relates to a debt sold to PRAC, never heard of them and had no idea they sold on any part of the debt but I am not complaining about an extra £23.
          I think you need to check with PRAC if they do have a debt in your name. You can then complaint to them: https://debtcamel.co.uk/no-set-off-scheme-administration-debt-sold/.

          This is best not ignored as PRAC/ BW Legal can be very litigious :(

          Lending Stream – are you saying you have never used a claims company to make payday loan refund claims?

          • claire says

            Hi Sara
            Received an email from PRAC today saying ICL email was generic and misleading by saying I did have a debt with them, they said it should have said I may have a debt with them and having checked their records they confirm I have no outstanding debt with them.
            Not sure if anyone else had the same email, not read newer posts.
            Claire

          • Sara (Debt Camel) says

            Yes several other people had this email from PRAC yesterday. In that case you don’t need to worry about the mythical loan! But I suggest you do keep the PRAC email, don’t delete it.

  5. Russell says

    Really I’ve just received letter was agreed in first instance I would get £859 refund but I’ve got £38 outrageous

    • Sandra says

      A real insult to injury! Was totally (DUMBFOUNDED ) when i read my email saying that i will be receiving £8.86. Waiting all this time for a lousy few pence,unbelievable!!!

    • Craig says

      It’s amazing how much they got away with I went through emails I’m still waiting but back in 2017 I put in a claim they denied they owed me anything but as soon as went bust admitted they owed me just under £400 so I assume I’ll be getting about 15 quid it’s a insult this stuff needs looking in to as it’s happening to often now it’s starting with guaranter loans as well look at amigo there mis sold custeomers will be screwed to

      • Russell says

        Can’t be bothered anymore these people should be arrested

        High Craig why is this not on mainstream news I’m not good at that maybe we could get it outthere

        • Marcia says

          I’m saying the same thing too,we should all come together and protest. This is high way robbery let us get it on the new.

          • Sara (Debt Camel) says

            Anyone who is happy to speak to journalists and have their name and photo in newspapers? That is what it takes to get coverage in the media I am afraid.

            Writing to your MP is much more likely to make a difference than signing any petition.

            Everyone can email Mel Stride MP (mel.stride.mp@parliament.uk) who is chair of the treasury select committee and copy it to their MP. Say how disgusted you are by the 4.3% payout and how you have have been let down by the FCA – point out that if a PPI firm went under, people got their full PPI refunds from the Finacial Services Compensation Scheme (FSCS) but the FCA decided that this should not apply when a lender went bust, so there is
            no help for you. Also point out the problems only occurred because first the OFT then the FCA failed to enforce their own rules – they allowed firms like ICL to carry on handing out loans with little or no checks on affordability. Ask for the Treasury Committee to look into this.

            You can also complain to the FCA – not about ICL but that the FCA itself has let you down. I don’t know how this would go, but if you don’t try, you will never find out. See https://www.fca.org.uk/about/complain-about-regulators.

  6. Tony says

    soul destroying seeing everyone get their letters and payments honestly gave up weeks ago

    • Fred says

      Another week gone and nothing.

      I have sent them a query on the amount 4 times but they never respond.

    • susan says

      I am still waiting haven’t heard nothing , Not expecting much back , Would still like to know when i am going to hear anything

      • Claire says

        Same here, heard nothing, sent 3 emails to them and no reply! It’s getting more disappointing each day, I’m obviously glad that other’s are getting their payouts just wish mine would come through as well! I have severe anxiety and the waiting is making it sheer hell for me :( hope that all of us waiting will hear soon!

  7. Dylan Ritchie says

    Hi can sum1 tell me please how do they work out ur redress is it just the interest u have paid or do they also add interest onto that aswell so u get more, i paid £1,058 interest on 22 loans with lending stream if the do except all my claim which i know they wont would i get all my interest i paid back or would i be looking at more thank u

  9. SUE says

    received my emailed amount through via email yesterday evening but just my luck as have this week been approved for an IVA so HSBC has frozen my nominated account to all but deposits … So HSBC get my amount but fair enough and worth it to sleep at night again – never again playing pay day loan game ! Good luck to you all with receiving your redress . and keep fighting !

    • Sara (Debt Camel) says

      your IVA – do you have any assets to protect? Can you say how large the debts are and how much you will be paying a month?

        • Sara (Debt Camel) says

          Can I suggest you talk urgently to National Debtline. From the end of June the criteria for Debt Relief Orders is changing – if National Debtline assess your “spare income” at under £75 9which is possible if your IVA firm thinks it is £104) then you may be able to get a DRO – that costs £90 up front, then there are NO monthly payments and your debts are wiped out after a year. It has exactly the same bad effect on your credit record as an IVA.

          It may be best to let your IVA fail straight away and get a DRO…

          See https://debtcamel.co.uk/debt-options/dro/ for more about DROs. You may be happy your IVA has gone through but if you qualify for a DRO it is a MASSIVELY better options. A very large number of IVA fail (over 25%) which IVA firms don’t tell you.

  11. Kate says

    Sara, I wonder if you could advise.

    I had two debts (one PDE and one PDUK) sold to PRAC in 2017 – I haven’t made payments on them afaik (they have restarted sending me emails asking me to log into my account, but I am reluctant to do that at this stage) and they aren’t showing anywhere on my credit record.

    Moneyshop today have told me that I will receive £127.30 out of a redress payment calculated at £2953.53, and that PRAC will be in touch within 14 days. According to PRAC, I owe them £2399.15 for the two debts they bought.

    I was thinking I can offer them the redress I receive – which is on these two loans: but do you think they would accept it as full and final payment? As I say, these aren’t currently on my credit record in any way, shape or form – but I worry they will be more insistent following Moneyshop’s contact, and I don’t think they’ll go away until they are statute barred.

  12. Jim says

    I got the email on Tuesday and the money was in my account this morning, hope you all get what you have been promised. From what I have read regarding the payments it is pot luck when your name gets pulled out of the hat so to speak, but there is still a few weeks to go.

  13. J says

    Got email last Thursday 3rd June, still no money paid to me though! Has anyone else had this problem. Have emailed them and now they have stated it was paid on Monday 7th and today is 4 working days and still nothing makes me think I will not be getting it at all. No one answers when you try to call and 1 email in the space of a week absolute joke!

    • Sara (Debt Camel) says

      You need them to confirm the account it was paid to. They should have been notified if it had bounced back.

      • J says

        I did, just got email back to say if they have the money returned they will contact me for new bank details but I’m 100% sure I put correct details.

  14. Kate says

    Another day and no email …have a good weekend everyone and let’s see what happens on Monday . I’m so sad about all this …

      • K says

        Still no email here either tried calling have sent loads of emails they dont reply. So frustrating.

        • Ceri Ann says

          Kate I feel so unimportant and disappointed that I still think that maybe it just won’t happen. Yes I know there’s a few weeks left but like yourself feel sad. I suppose it’s possible that some of us might slip through the net. Just don’t know anymore.

    • Michael says

      Lots of us with no email yet so it’s not just you. Should come soon enough :-)

  15. Al says

    Hooray. I finally got my email this morning
    Potential Redress Amount £ 10190.59
    Actual cash payment to you £ 439.21

    I can finally put this to rest.

  16. Bruce says

    The money shop is operating again . From the link in there emails. Saying it’s new owners. What the !!!!

    • Sara (Debt Camel) says

      oh!

      So ICL has sold the .com domain name. It is now owned by a credit broker.

        • Sara (Debt Camel) says

          You are getting that… all the money coming in goes into the pot to be divided.

        • Sara (Debt Camel) says

          That is why they wanted to buy a well-known brand name, so they don’t have to build one up from scratch.

  17. Helen says

    I have been sent a cheque as I didn’t send my bank details, however the machine at the bank wouldn’t take the cheque.. my son took it for me and didn’t have time to talk to a cashier… he did try 4 times as he was on the phone to me whilst doing it so I know he had made the numerous attempts… what I would like to know is, has anyone else been paid by cheque ? And was it accepted by your bank and in your account?
    Thanks in advance.

    • Susan says

      Seems very odd but it could have been a machine fault. Best to just present it to a cashier inside your bank.

    • Helen says

      Not sure as it was my so that took it in .. he only tried the deposit machine so I will go in and try the cashier and see what they say.. the cheque does look a little dodgy though.. so that’s why I was asking if anyone else has had a problem.

    • Helen says

      The faded printing at the top, the paper it’s on, no water mark, but I will try again myself with a human at my bank rather than a machine and I will let you know if it’s accepted that way 😊

    • claire says

      Banks changed a couple of years ago, you are no longer allowed to pay money into someone else’s account. New fraud rules, so this is probably why your son wasn’t able to do it for you

  18. Marcia says

    Hi Sara
    Thank you so much for this information. Definitely will give it a try and hopefully we will receive a good response.

  19. Jemma says

    Hi everyone,
    I just wanted to let you all know that I received my payment today and was taken completely by surprise as I didn’t get an email first.
    I logged into my internet banking and noticed a payment had gone in.
    I am happy to have received a payment, but ultimately the whole thing has been very unorganised and I get the sense that there is no consistency with how they are processing payments.
    Anyway, for all the people that haven’t heard anything yet, try not to worry. And maybe bear in mind some of you might not receive an email like me, and you’ll just randomly find a payment has gone into your bank account.

    • Mark says

      I got £60 put into my account today and it doesn’t show who sent it or from where. My redress was £6001.11 so working it out off the top of my head I stand to get back around £240 or there about. But like you mentioned I didn’t get no email about anything and it’s baffling me as to where it’s come from. Has anyone got a number that I could call them on to enquire about this to check weather it was them that deposited the £60.

      • Chris says

        That sounds very odd to me. I thought all bank statements show who has made a payment into your account. You don’t see any letters or anything at all next to the payment then?

        • Mark says

          Nothing at all it doesn’t even show a payment being placed. But I know I had around £75 in this account the day before because I withdrew some money whilst I was at work but the next day when I checked to take some more out and to see if my refund had been sent back to me I realised I had an extra £60 in the account. 😲. Spooky I mean I’m not complaining but it’s just really weird. But will enquire with my bank later today about it.

      • Jemma says

        The payment should say Instant Cash Loans if its from these guys. I’d advise checking with your bank as they should be able to shed some light on who has deposited the money into your account.

        • Mark says

          Yes I’ll give them a call later this afternoon as it’s puzzling me. I know I’m due a refund from a purchase I made online but the numbers don’t add up but I’ll definitely give my bank a shout and see what’s happened there.

  20. CJ says

    Ok, I still haven’t received an email or payment. I’m guessing they’re processing these by postcode or the date you logged a claim. Either would point to me being in the very last batch.

    • Kate says

      I’m still waiting too CJ …can’t help feeling disappointed every day …I’m sure my payment will be on the very last day 🙈

  21. Nicky says

    Update
    I hadn’t heard anything since I accepted their potential redress and read the letter on the portal last year

    Didn’t receive any emails or comms with updates or portal closing notification but……Thursday 10th June I finally received an email at 12:32 confirming my redress amount. The £15379 would have been very nice but I’ll happily take the £662 due in the next 7 days!

    Yes I was in payday loan hell for 4 years it all started with PaydayUK and at any given point I would have had 12 different loans and lenders. Yes it was my own doing but once your in it your trapped! So I’m just glad I can start finally closing this horrific spell and regardless of how much we all get (it will never be enough considering how much we paid) but then it’s better than nothing and a way forward.

    Hang in there everyone I didn’t have any comms or updates and honestly thought I would be forgotten about but fingers crossed it all comes through for everyone!

  22. Lynnalison says

    A bit late to the party, but reading everyone’s comments, decided to wait until I actually heard anything!
    Well. I have received a letter today with my payment & yes I’m very disappointed. Out of my potential redress which was £1624.27, I received £70!
    Is this actually right Sara?
    Good luck everyone, I hope you get good news

    • Sara (Debt Camel) says

      yes, that is 4.31% of the amount you should have got if your claim had been assessed before they set up this Scheme of Arrangment.

  23. Jo says

    I’m still waiting for my email, but that’s ok, I’m good at playing the waiting game. It has made me think about where I was and where I am now though. I got into a really bad cycle of payday loans, getting one to pay off another and I got to the point where I thought, no more. So eventually decided to do something about it. I lived a very paultry life for several years, and was in the lucky position to do some overtime and bit by bit paid off every last loan. I’ve got one default on my credit file and that will come off in August. No loans for over 2 years and I’m building a healthy savings account by adding each month. The cycle is so easy to get in to and so difficult to get out of. I take my share of responsibility of course, but it was irresponsible lending without doubt. I made a claim against quick quid and the FOS took so long, but was told I’d receive 2,500, but they went bust a week after me being awarded this amount, so got nothing. These lenders took advantage of people, and it’s good to see them closing one at a time. I’m lucky, but know lots of others still face hardship.

  25. Linda says

    I got my letter today from 6000 pounds I got 223 pounds how long before it goes into bank please

      • Sara (Debt Camel) says

        May be three days. Getting the email doesn’t mean that was the day the BACS payment was sent….

    • Ann says

      Has anyone who got details of their redress by letter received their money? If so can you advise how long from date of letter it took to go into your account? Thanks in advance

        • Ann says

          Thanks. I had changed my bank details with them and they somehow can’t confirm if it was done before the portal closed so am a bit anxious!

      • Dave says

        Hi Ann I too got a letter dated the 8th today is the 15th but still no show. Can you let me know if you’ve received anything yet?
        Thanks

          • Dave says

            What a shoddy organisation I have e mailed them Ann and if by some minor miracle they respond will lat u know. Fingers crossed for tomorrow

        • Ann says

          Thank you, tbh am sure I read somewhere payments clear Monday Wednesday and Friday though but can’t find that post now

  26. Unhappy bunny says

    Worked out form my redress amount being paid 4.31p in the £. I will get the grand total of £30. twas not worth my time and energies waiting and anticipating a big payback from these ruthless “humans” that run these companies.

  27. Lou says

    Hi Sara
    I am on a DMP and one of my creditors is ICL who passed my debt to Credit Resource Solutions a while ago. When all this redress started I thought they would offset this loan and at first so did CRS. I emailed for a settlement but they said they were not dealing with my debt and to speak to their client ICL. After a lot of emails with the Finance Bod at ICL they said this particular loan was missed because of a possible staff error (not matching the name snd address etc) and I still hsve to repay the debt as the deadline had passed for disputing such things. . They also said they wont accept anything less than 70% of the current balance. which is only £103 currently but it’s still a lot of money to me. I never knew this debt was missed and am quite mad about it. CRS are vile to deal with and the woman at ICL just isnt interested anymore. Its their mistake not mine. Do you think I should complain further and if so to whom? If the debt was passed to CRS as well how can ICL still be their client. Surely I am the problem of CRS not ICL? Thank you in advance x

    • Sara (Debt Camel) says

      CRS has not purchased your debt, they are simply collecting on behalf of ICL.

      I think you should again email ICL and ask them to use their discretion in writing off this debt because of the possible staff error (give details about that).

      What is the rest of your financial situation like at the moment?

      • Lou says

        Hi Sara, I have asked them a few times but they just ignore the request. My DMP finishes next October but I want to hopefully cut that if and where I can. It will be 7 years next year and Ive seriously had enough of being in debt. Ive managed to clear a couple of the smaller debts by offering settlements and ICL was the next on my list of creditors. I will go back to them again and see where I get this time but Im not hopeful as they are just interested in issuing the redress amounts. What I dont understand fully is if ICL are in administration does that mean they wont exist after all the redresses have been issued etc and if they havent sold my debt, how can I still be repaying them another 12 months plus down the line if they will no longer exist. Does that make sense?

        • Sara (Debt Camel) says

          I suggest asking again. Put COMPLAINT as the subject and be clear you are asking them to use their discretion. Ask for a response to your request.
          (In saying this, I am taking your word that they have admitted there may have been an error by them.)

          If they won’t budge, then just leave the debt in your DMP. Use your money to try to settle people offering a more reasonable discount.

          At the end of this process, ICL has to either sell the remaining debts or just stop collecting them. If it can’t get a reasonable offer for the debts from a debt collector, it may do what Wonga did which was offer people a low F&F offer – Wonga’s was 20%. This may not happen with ICL of it may not be as generous, but I wouldn’t rush to pay the 70% they have suggested…

  29. Suzanne says

    Just ad my moneyshop letter basically £56 off a £1400 redress. Disgusting. Also through resolver ad communication from Amigo asking fill in a questionnaire re y I voted against the scheme. Surprisingly on last page, error can’t send.

  30. Lorraine says

    Got MoneyShop refund last week, £43 for over £1000 redress, knew it was going to be this but still disappointed.

  32. Ted says

    I had a letter dated last Tuesday quoting my redress amount. Also said I will be paid within 7 days. Might be tomorrow. Thank you sara.

  33. Gemma says

    I had my email last Thursday, so when do people think I will have mine please? Thanks in advance

  36. Andrew says

    Just had email, finally. I know people said it was happening and I didn’t believe, worried, but they were right. Just my impatience I guess and email come now so relief, fears were unfounded… it is just a case of waiting and will happen if told will be paid something

  38. Kate says

    And at 11.07 I’ve had my email!!! Hooray! Will let you know when credited . Hang in there everyone xx

    • Denise O'Brien says

      Just received my email. Thanks for you help Sara. To the rest of you waiting patience is a virtue and good luck.

  39. Zara says

    How can i work this out myself as a calculation is it divide the potential maximum amount by the 4.31p?
    As mines £641.20 but only getting £27.64. Could someone help me out please as i dont think thats right. Thankyou

  40. Zoe says

    I just received my email finally guys! Says payment to be made within 7 days, does anyone know typically when I can expect this as I am going away the weekend it would be handy! Good luck everyone else x

  41. Victoria McAleer says

    Just this minute received my email from ICL.
    All as I thought redress over 7k and cash refund of £333.
    Thought I’d be waiting til the end of the month.
    Hopefully everyone will get theirs soon stay positive.
    Many thanks best wishes to Sara for her hard work and patience running this site.

    • Adam says

      Got my email this morning at 11am. Hopefully see the cash in my account by the end of the week but says upto 7 days.

    • MARTIN says

      Well…my prayers have not been answered today unfortunately….I really must be the runt of the litter lol!🤣🤣🤣🤣

    • Jalil Aslam says

      I haven’t received anything about my refund can you please tell me when would I get my email please

      • Sara (Debt Camel) says

        These are being made in batches. There is still a couple of weeks before the end of the month and it’s not something to be worried about that you haven’t yet had an email about this.

  43. Denise says

    Good morning everyone,

    I have already received a small payment from ICL and I am due another one for approximately £280.00. My brother passed away June 2nd and his funeral is June 23rd. The £280 would enable me to get across the country to attend.

    I do hope that either today or tomorrow I receive “the” email telling me that I will get the money by this coming weekend. It would mean a great deal to me to be able to say my last farewell to my brother.

    Never, in a million years, would I have thought that this is what I would need the money for.

    I do apologise for posting this message and hope that I am forgiven by all who read it.

    Regards

    Denise

      • Denise says

        Hello Sara,

        Thank you so much for understanding and your kind words. I do appreciate them.

    • Mark says

      Don’t apologise hun. It’s been a tumultuous year for a lot of people with what’s going on in the world, and my heart goes out to you and your family. God willing you will get the news your payment is on the way soon. I too am still waiting for mine but I’m not overthinking about it as it will drive you crazy. As others have received their emails today surely others are on the way too it’s just the luck of the draw I guess. But again I hope you do receive your money this week in the light of making it to say farewell to your sibling. Godless you Denise. X

    • Ceri Ann says

      Denise I am also waiting eagerly for my email which will now probably be in the last batch. But I sincerely hope you get yours earlier as I can imagine how much it would mean to you right now. Love and best wishes x

  45. Lucy says

    update
    i received my email on3/6 to say payment wothin 7days i didnt recieve the payment but an email to say i needed to upate my bank details last wednesday i sent them over (which im sure they are the same as the ones i inputed on the portal but anyway) today i emailed to ask for confirmirmation they had been undated, i received confirmation an hour later.
    I then asked for an update on my payment an received this..

    Thank you for your email.

    Please allow 28 days for the payment to enter into your account. If there are any further issues we will be back in touch.

    Kind Regards

    Instant Cash Loans Limited

  46. Andrew says

    Hi I have already paid prac through bw legal regarding icl debt. I said at the time that it was unaffordable but they said I had to pay. Is the redress amount getting paid towards what I have already paid. Thanks

  47. Sarah says

    Can I complain about the CCJ I received on my credit report due to owing Instant cash loans? I am still receiving emails from BW Legal. I have been paying this back but I’m wondering if i can complain about it now and who i would contact.

    I received my email on Thursday regarding payment due.

    Many thanks
    Sarah

  48. S says

    Hi Sarah I was just wondering if you could help me I have on credit file from 2016 too 2018 perch capital ltd not sure who it is thankyou in advance

  49. Lorraine says

    I was owed over four thousand…told today payment is £190.46……im fuming…bloody disgrace…..

  50. Nat says

    Finally received my email today, thanks for all the info and updates Sara. After reading advice and templates on here about refunds I made an affordability complaint with cash converters, they were really fast and received £2,600 in my bank within a week of sending my first email. Do you know if safetynet credit usually take the full 8 weeks? Thanks you

    • Tia says

      Good afternoon

      Safetney net usually take about 5-6 weeks, as I have had 2 claims from them upheld. After you received the email of your upheld claim the money usually goes into your nominated account 1-2 days later. Hope that helps.

  51. Tom says

    Still no email which is disappointing.

    They have stopped replying to anything I send too.

    Just have to wait I suppose!!

  52. Gemma wallis says

    I had my email on the 10th, any idea on when my payment will be? Just asking how long people have waited

  53. Ed says

    I got my letter on Friday, and presumably payment will be in the next week as stated. I would have received 5 grand, but ended up with £215. A huge differential. For me, it’s a bonus (I’d long forgotten about these loans), but I do feel desperately sorry for you who need the money and are ending up with very little due to the incompetence of regulatory bodies.

  54. Alison says

    Well I finally got my refund. Can’t stop laughing I got £3.31. I might buy a cake with it! Ha ha!

  55. charlotte says

    Email received just wait for the funds if only it was the full amount missed sold something but only get £227 but better then nothing I suppose the emails are coming thank you

  56. graeme says

    Hi

    Just so people know i can see payment pending – HSBC. I received my email on THursday.

    • Dan says

      £72 pending in bank as expected with an additional £300 which is equal to what I paid BW Legal this year. What a touch

      • Mark says

        Me too along with many others no doubt but still got a while yet until the end of June

      • Mark says

        Hahahaha that made me chuckle drew thanks for that much needed. I too haven’t received my email yet but like Sara said we have just got to be patient. It’s the 2nd week in the month and we have until the end of the month to either receive the email and payment. So with that logic in mind it stands that at the very latest all of us who have not yet received any communication from them yet should get some form of correspondence either this week or any day next week. Don’t make sense in constantly emailing or calling them as it just builds your anxiety levels up and your constantly refreshing your emails to see if you’ve received it yet lol. Just relax open a nice cool beverage on ice and listen to chill radio for a bit. It’s really therapeutic. 😉. But stay positive guys our times will come soon.

        • Mark says

          Whoops it’s the 3rd week my bad time does truly fly. It’s because I work nights I’m still in the twilight zone. 😫😂

  58. Lauren says

    Waited all these months expecting a payment of around £1000.. literally planning what I would use it for.. I got £43. Gutted.

  59. Jason says

    Hi everyone,

    I am so confused, I was originally offered a redress of 1800, but reading from the comments people aren’t getting the original offer?!

    From my potential offer can some tell how much I might get?

    Am I correct it 4p per pound?

    Thanks

  60. George says

    Hi all
    Has anyone received payments from Money shop they emailed my with the amount but there is no payment sent! Just wondering if anyone got theirs few days after the email.
    Thanks
    George

    • Sara (Debt Camel) says

      The emails go out in batches and so do the payments. Lots of people have been paid. When did you get your email?

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