There are three large UK databases aimed at alerting lenders to possible fraudulent applications for borrowing: National Hunter, Cifas and Sira.
If your name is on one of these connected with fraud you may find it difficult or impossible to take out credit and your bank account may be closed.
But sometimes the information on the databases may be wrong and you need to get it corrected.
In 2020, Cifas recorded over 185,000 cases of identity theft. The numbers in the first half of 2021 went up by 11% – this is a growing problem.
Contents
When should you check the fraud databases?
Many people will go their whole lives without ever needing to know anything about these fraud databases, but there are three situations where you may want to find out more.
1) You are being asked to supply more information
If you try to take out a new mobile contract or sign up in a shop for a 0% deal on a new carpet you are buying, then you are contacted later and asked to send proof of identity/proof of address, this may be a sign that your credit application has been flagged as needing more checks. The creditor could have been alerted to possible fraud concerns by running your applications through one of the fraud databases.
(NB I’m talking about something unusual here – if you apply to open a bank account or a savings account, you normally have to provide proof of identity/address. This isn’t fraud prevention – although it does help with that – it is part of the standard money-laundering checks banks have to make.)
If this happens once it’s probably no big deal – after all you do want lenders to make checks otherwise there will be a lot more identity theft than there is at the moment. But if you find it’s happening a lot, you might decide to find what is on the fraud databases that could be causing this – see below for how to do this.
2) You can’t imagine why you have been rejected for credit
If you are turned down when you apply for a loan, credit card or anything that requires a credit check, you need to think why. There are many possibilities and although having a problem entry on a fraud database is one, it is pretty unlikely.
Check out all these more common reasons first:
- debt problems such as CCJs, defaults, late payments on your records with the three Credit Reference Agencies (CRAs). You have to check all three of them, here’s how;
- check the personal information on your CRA records is correct: names, address, old addresses, on the electoral roll;
- credit score problems with anyone you are linked to financially? Try to de-link from anyone you no longer live with or who has a poor record;
- borrowing too much for your income. This is a common reason for being refused a large consolidation loan even if your credit scores are good;
- have you got too much spare credit?
- too many recent credit applications? Don’t make any more for a few months!
- little or no credit history? It can be hard to get anyone to accept you at first. Try a low-vaue monthly mobile contract. If they don’t accept you, consider a “bad credit” credit card – but these can be traps for the unwary.
- previous history with the lender. If you had debt problems a long while ago, that lender may still have the records even if they are no longer on your credit file.
But if your credit record appears fine and there don’t appear to be any other reasons why you should be turned down then it is a good idea to check the fraud databases, see below.
3) You have been the victim of identity theft
Look out for anything unusual:
- debts on your CRA reports that you don’t recognise;
- getting letters/emails/phone calls from lenders or debt collectors about credit you didn’t ask for / accounts you don’t know you have / goods you didn’t order. Even if these say that you have been refused credit, follow up on this as the fraudster may try again and succeed;
- payments from your bank account or credit cards that you don’t recognise;
- regular monthly bank account or credit card statements do not arrive;
- a debit or credit card expires and you haven’t been sent a replacement.
If you spot one identity theft problem, there may be others. You need to check all three CRA files for entries that you don’t recognise and it’s a good idea to check the fraud databases.
See Loans taken out in your name for details of one reader’s problem and my suggestions for tackling it.
How to check the fraud databases
National Hunter
National Hunter keeps records of credit applications to the 50 lenders who use its system.
Lenders check this when they receive a new application, looking for inconsistencies. The idea is that someone who is applying for credit in your name may not know your date of birth, middle name, marital status, income etc, so if a National Hunter check throws up something which doesn’t match, the application can be looked at in more detail.
Obviously this could generate flags where there isn’t a real problem – using a nickname, not a full name or if you have just received a large pay-rise. The aim is for the lender to make further enquiries, not automatically reject an application.
To check what information National Hunter has about you, make a Subject Access Request, which they will reply to within 40 days. Use the National Hunter SAR form and enclose the proof of identity required – this needs to be sent to National Hunter.
This information may show nothing interesting – all the applications look correct to you. Just because your application is on the database doesn’t mean that it is suspected of fraud.
But if there are applications that you didn’t make, this could be identity theft and you need to look into it further.
National Hunter retains information depending on how the lender flagged the information:
- for 6 months – applications marked with an overall status of ‘Clear’, i.e. the lender has no concerns on the data provided within the application;
- for 3 years – applications marked with an overall status of ‘Inconsistency’, i.e. the lender has identified a discrepancy;
- for 6 years – application marked with an overall status of ‘Refer’, i.e. a National Hunter member checking this record can contact the member who added the info for more details. The reason for the refer status is usually included.
Cifas
When a Cifas member identifies a fraud, a warning is placed on the Cifas database. This shows the name used in the fraudulent application.
Cifas says:
The National Fraud Database is simple and effective. All Cifas members record instances of actual and attempted fraud against their organisation to the National Fraud Database, enabling other members to search against their data.
When members match against data on the National Fraud Database and confirm an actual or attempted fraud, they file their own case.
If this is your name, it does NOT necessarily mean that you are suspected of fraud, it may be that someone else has used your name. So if you apply to another Cifas member, they will get a message saying Cifas – Do Not Reject – Validation Required. This could be why you are being asked to supply additional information when you apply for credit. By requiring extra proof of who you are, it is protecting you against further fraud.
To check if Cifas is holding any information with your name on it, you should make a Subject Access Request, using the Cifas SAR form and enclose your proof of identity. Send this to Cifas – they have to reply within a month but aim to reply within a week. There is no charge for this.
Cifas retains information relating to fraud for six years.
Victim of Impersonation data is retained for 13 months.
Sira
The National Sira Fraud Prevention database holds c 1,500,000 records. If you want to see if any information is held about you, complete the SIRA SAR form. and supply the relevant id information.
Preventing identity theft in future – Cifas “Protective Registration”
If you have had identity theft problems, or perhaps you are just worried that you could have if you know some personal information has been stolen, then to try to prevent them from happening in the future you can ask Cifas for Protective Registration:
When you request Protective Registration, we place a warning flag against your name and other personal details in our National Fraud Database. This tells any organisation that uses Cifas data to pay special attention when your details are used to apply for their products or services. Knowing you’re at risk, they’ll carry out extra checks to make sure it’s really you applying, and not a fraudster using your details.
This will make it harder for anyone to take out credit in your name. You won’t be refused credit because you have asked for Protective Registration, but the process will be longer. You may have to provide additional information.
Protective Registration lasts for two years.
Correcting wrong information on the databases
Fraud databases record the information they are given by lenders and insurers. If you think the information is wrong. you first need to complain and ask the lender to correct it, not National Hunter or Cifas.
An example of this could be that a mortgage lender recorded “hidden buy to let” against your mortgage application on the National Hunter database. This could result in you being rejected for other mortgages.
If the lender refuses to correct information, you can complain to the ICO or take your complaint to the Financial Ombudsman. If the problem is with the Cifas database, you can also ask Cifas to look at the issue.
The Financial Ombudsman gave some examples of cases involving a Cifas in this newsletter.
I think people often feel sceptical that the ombudsman will help them or “just side with the bank”. Whether your complaint is upheld will depend on the details of the case, but here is one example where the Ombudsman made it clear that:
I also need to consider whether the report to CIFAS was made fairly. On this point, [the bank] needs to have more than a suspicion or concern. It has to show it had reasonable grounds to believe that a fraud or financial crime had been committed or attempted and that the evidence would support this being reported to the authorities.
Banking when you have a fraud marker against your name
This can be very difficult.
If you know the entry on the database is a mistake, don’t panic and apply for a bank account to every bank you have ever heard of. That will probably just get you a pile of rejections.
You may need to find a way to live with the marker while the complaint goes through – and afterwards if your complaint is not upheld.
One option is to get help from a relative or your partner. Could your salary be paid into your mum’s bank account? Then she could pay the important bills from it by standing order and transfer the rest into a pre-paid debit card in your name.
You need to check out the costs for the different options here. If you think you have found a good one, I would love to hear about it – pop the details in the comments below.
A “Victim of Impersonation” marker is not a problem
Cifas says:
The warning is there to make it clear you are the genuine, innocent party, and that you have been (or suspect you may be) the victim of an identity theft.
Any organisation that subsequently receives that warning will see the phrase ‘Cifas – Do Not Reject – Validation Required’. It reminds them that extra precautions must be taken to ensure that the application or facility is genuine, protecting you from further fraud.
This does not harm your credit record or cause any problems with your banking.
The marker remains on your record for 13 months. You shouldn’t try to get this marker removed – it is there to protect you.
More Debt Camel articles:
Consolidating with bad credit?
De-link financially from your ex
Thinking about hard debt choices
Saleem says
Hi there,
I am in need of some advise. Few years ago I did something for which I am not very proud I ran into some financial crisis and it lead me to huge amount of credit card as well over draft debt with banks. The situation became so bad for me that every bank that I had account with start closing down my accounts because of that I went into depression and to be honest it was my fault. Currently I have 2 CCJ and I had three markers on CIFAS. The positive news is that those three markers were removed last month. But I still has those two CCJs against my name. My question is I know I messed up and I am not very proud of it but after my markers removed if I apply in same banks for just basic account will I be granted an account or not ? I currently have 1 online account and I always worry that they will close that as well. Please if you can just give me some advise I will much appreciate it.
Sara (Debt Camel) says
when do the CCJs go?
what is wrong with your online account?
Saleem says
One CCJ will go in 2023 and the other 2024, I had account with Monzo it was fine for 1 year but they closed without any reason. Now I have an account with Revolt but after Monzo experience I am in panic mode.
Norman says
Hi Saleem,
There are other companies like thinkmoney.co.uk where you can open a account. They do charge a monthly fee. Please read their T&C before applying. have a read and decide.
Saleem says
Hi there,
But I was wondering after my markers removed can I apply in high street bank will there be any chance of acceptance ?
Janny says
This has just happened to me! My monzo account has been fine for the last year and a half I signed up to it after having my NatWest account shut down & they accepted me I can’t understand why this is happening since my NatWest got shut down I never did anything like it again all that’s been in there is work earnings & universal credit at one point. I’ve tried to apply to a cifas report & it isn’t letting me I’m do completely lost this is causing a lot of stress. Can I ask is revolut safe? Do u receive ur work earnings there?
Jenny says
Santander have a basic account you’re very likely to be accepted for I am in a similar position, not closed, going strong for about 8 9 months
Sara (Debt Camel) says
Banks will have their own internal records they check when you make an application.
I suggest it will be easier if you only apply to banks who have not either closed accounts because of your CIFAS markers or rejected you for an account because of this.
Samuel says
Hi Saleem,
Do you remember what category your markers were and how you got them removed?
Norman says
Hi Saleem,
Once they are removed you can try, but i would suggest avoid the bank who have put the markers or contact debt agencies who then got you CCJ. Try banks who you never banked with once your credit file is all cleared.
Lesley says
Hi, I was just wondering if you could advise me please, my ex partner and I were planning our wedding and he sent a large amount of money to my account to pay for flowers dress etc
Then after we split he phoned his bank and said it was done fraudulently so now I have had bank accounts closed etc he is literally ruining my life what can I do?
Sara (Debt Camel) says
I suggest you talk to your local Citizens Advice and ask them to help you make a complaint to your bank about this.
Also check the fraud databases as the article above suggests so you know what needs to be cleared.
Ahmed says
Hi Sara,
Thanks for suggesting to contact National Debtline althgouth I am not sure what I should ask them. From your reply I get the impression that having CIFAS and National Hunter marker for being a victim of ID impersonation should ideally not be a reason to decline credit.
Ahmed
Sara (Debt Camel) says
You need specific advice on your case, do call ND.
Renville says
So I’m applying for a mortgage and fraudulent activity came up on my name when I gained access the information on the fraud database it has all my details but says clear. Does this mean I the lender will be OK to go through with the mortgage with me? Please advise
Sara (Debt Camel) says
No, you need to know where the lender saw that there had been fraudulent activity. Which database did you check?
Monique says
Hi debt camel
I have a question please,
I recently had a cifas marker removed and was lucky enough to get my first credit builder credit card to help with improving my score I currently have a 546 score rating with Experian and two settled defaults and one CCJ which will be paid off by September would my chances of getting a PCP finance at a good rate next year June be likely or would I just have to accept that I would have to pay High apr rates for car finance. I’m hoping with the credit card utilisation and everything else that’s positive on my credit report I will be okay?
Sara (Debt Camel) says
I think you need to wait and see what your credit record looks like next summer.
With your new credit builder card, make sure you use it every month but for things which come to less than 1/3 of the credit limit and that you always pay it off in full each month – that gives the maximum boost to your credit score.
Monique says
Thank you very much for your advice I will do this :)
Ria says
Hi How did you remove your cifas marker? did you hire a solicitor to help or you contact the institution yourself?
Sara (Debt Camel) says
Why do you think the marker is wrong?
You need to put in a complaint to the lender that added the CIFAS marker saying why it is unfair. No point in paying a solicitor – you are the only person who knows what happened, you don’t need to quote laws or go to court. Just send in a complaint and send it to the Financial Ombudsman if that is rejected.
ABC says
Hi, need help. I recently applied for a mortgage but was declined and mortgage broker did not give us answers.
recently started a new business and applied for business account. I was declined as a fraud is registered against me.
Contacted CIFAS and they have send me a report.
it came as mortgage broker used false work details and payslips. now how do I rectify that.
contact the bank who has registered as a fraud?
Please help
Sara (Debt Camel) says
You need to ask the bank that has registered the CIFAS marker what the mortgage broker told them.
Prince says
Hello, how can I check if there’s a cifas maker on my name plus how did you get it removed?
Sara (Debt Camel) says
The article above explains how to check this.
Shannon says
Hi my account was used as fraud to deposit money. I had lost my cards and As the account was one I never used and only had pence in I stupidly and niavely didn’t bother to report it. Because of this the bank assumed I was responsible. I only found this out now from a year ago as I have had accounts closed when I tried to open a savings account. I went into bank to talk to them but they were not interested and just said it will remain you failed to contact us. At the time my parents separated and we moved and for a while did not receive post and only ever got 1 letter. I admit stupidly I only thought money would be taken out but in actual fact money was put in. Waiting for Cifas but worried about my future re bank account as I can’t get one and if I wish to get a mortgage in the future
Sara (Debt Camel) says
did you report the theft of other cards at that time?
Have you complained to the bank that reported the Cifas marker?
Abdul says
Hello,
I must commend you guys for sharing your experiences and helping others.
I would like to seek help about my situation too.
My High street bank recently contacted me that they will be closing my account. I wondered why, and I was told it’s due to a CIFAS marker on my name (I never knew about CIFAS until now).
I then contacted CIFAS and I was sent a report. Apparently I was reported by MONZO for “Misuse of facility”.
Being new to the UK, I never even had a Monzo account until a friend asked me to open a Monzo account because his account is suspended and he needed to get some money from his brother.
When the money dropped in my account he asked me to send some out to another account. Immediately I sent it out, the account got blocked. With some money still left in the account. I was asked to provide another account to get the balance left but because I knew something was not right I did not provide any other account.
I didn’t pay attention to the account closure because I didn’t really need or use the Monzo account. Only to realise now that the transaction will affect my name.
I am currently unable to open any bank account and I honestly do not know how to get the marker off my record.
I’d appreciate any advice I can get as regards my case.
Regards.
Sara (Debt Camel) says
Monzo think this was money laundering. You can complain and explain the situation but it does sound like money laundering – your friend took advantage of you I am afraid.
Santosh says
What can be done for this situation?any suggestion?
Sara (Debt Camel) says
Why don’t you start a new thread and explain your situation
Raj says
Hi Abdul
Is there any update on ur situation?
Is it possible to change ur marker category to victim of impersonation?.
I’m also in same situation?
Have you tried to open credit union account?
How are you managing now?
DEBT CAMEL please give me suggestions?
Will I able to open account with credit union?
I’m also same exact as Abdul. As situation and marker
Please give me suggestions
Sara (Debt Camel) says
After 3 years it is unlikely he still see comments here.
Start your own thread and describe your situation.
Ali says
Hi Guys,
Just need some advise and help. I had couple of CIFAS against my name did something stupid couple of years ago. They got removed in march this year I got them double checked with CIFAS as I don’t have any. I checked hunter database there I don’t have anything again my name. The issue is that I applied for a basic Cashminder cooperate bank account which is for people with poor credit history. I the start my application got accepted I didn’t received any documentation so I gave them a ring and been told that my application has been rejected and they have sent out a letter which will gives me the reason. I told the guy that is it because I have ccj in my name he said this has nothing to do with you credit profile. so I wonder what it could be ? I know I have to wait for the letter but let’s can I fight the case for an account opening ? Do I have a chance since all markers have been removed from name? I know it is my mistake that I let this happen it first place but overall I am really stress about it. any feedback will be much appreciated
Sara (Debt Camel) says
Have you had any problems with Co-op in the past? Have you previously had an application from them rejected?
I think you have to wait for the letter and see what that says.
Ali says
Hi Sara,
Yes I think I applied last year for same account which got rejected but I didn’t knew that I had markers on my name. I assume they still think I have marker. But let’s say I got rejected for the same reason can I appeal ?
Thanks
Ali
Sara (Debt Camel) says
I suggest you apply for an account to a bank you haven’t had a problem with in the past. Landers can keep their own records for as long as they want.
Nigel says
If you have been declined for a Aip for a mortgate, because of information from a credit reference agency this can’t because your name is on a fraud database can it?
Do they only check fraud date base when a actual human does the checks a underwiritter?
Sara (Debt Camel) says
If you think you may have a fraud marker, I suggest you check the fraud databases.
If you applied through a broker, ask the broker why you have been declined.
Nigel says
I will do, however the Hunter website is down, do you have any more information on them
Sara (Debt Camel) says
the National Hunter website isn’t down, it has a problem with its https certificate and so you are getting safety warnings.
Norman says
Hi Nigel,
As mentioned by Sara that you have to apply for SAR from Hunter and CIFAS. Get those reports and take it from there. Best of luck.
Norman
Mahima says
This is very helpful website I have ever seen.
Clearly explains different situation and what you can expect from them
Judith Simmonds says
Hi. Having got my credit score up to 999 on Experian and near the top on Credit Karma I applied for a personal loan with Tesco. It has taken 4 phone calls and an over the phone “interview” to eventually find out that it has been declined! It appears they have been unable to verify my ID!!!! I have lived in the same house for 14 years, banked with bank for over 15 years and have no evidence of CIFAS on my credit file. I am going to fill forms in for National Hunter and CIFAS but am totally confused as to where the problem lies.
Are we saying that we really should be filling in these forms to these companies every few months to check things out?
Sara (Debt Camel) says
Weird. I will be interested to hear what happens.
Cpp says
Hi I just got a letter from hsbc the accout is 3 years old I only used it once never again left it dormant as it was making my credit rating good I did not know and they did not contact me they sent out two letter same time 2 years ago saying my accout overdrawn. Anyways I have got a letter saying my accout now closed immedent effect and to contact cifas they told me they put a marker against my accout for being overdrawn but they did not tell me I I recived no letter they sent they sent teo which said if you dont pay the accout your accout will be closed this was two years ago.
So why have they added a cifas marker to me it not make sence
Sara (Debt Camel) says
I don’t know. Did you think your account was overdrawn?
Ccp says
I did not know it was overdrawn u till they told me on the phone when I called of this cifas I left this accout dormant for years as it was giving me goo credit reports history and was trying to re build credit.i had no statements nothing just two letters from 2019. So my question are why would they do it now after 3 4 years when it’s not been used other then what they have now said one time where I had my own funds on it and it went a bit over apprarly. But how can they give a cifas for a unplanned overdraft and not tell you off this also will a cifas effect anyone else in my house hold if I have one
Sara (Debt Camel) says
I can’t answer these questions.
I suggest you ask HSBC why they have done this, say you never received letterrs from them and ask for a statement of the account. That will show you what exactly happened and leave you in a good position to make a complaint.
I think you should also ask cifas what information they hold about you – the article above explains how to do this.
A Cifas marker will not affect anyone else in your house unless they have any joint accounts with you.
Ccp says
No I have no point bank accout with no one else all they have said I cifas marker sue to bad debt and the cifas team notified then as in a internal investigation apparently and I have raise a complaint and they said if I pay my overdraft my cifas marker will be removed so it dont make sence so will my other banks be affect by this marker they wont even tell me what marker it is they said it’s nothing to worry about clearly that a lie and a diternet do you think I should get a lawyer right now
Sara (Debt Camel) says
No, I think you should find out what has happened first.
Ccp says
I have found out a diffrent company has put a cifas on me and the a bank made out they put a cifas on me to get me to pay a overfraft and if I pay the over draft there remove a cifas how can they remove a cifas that they have not put on them selfs what a mess
Sara (Debt Camel) says
This is why I said you have to find out what has happened. Have you had a statement of the account from HSBC as at the moment you do not know why it is overdrawn.
And do you know why this other firm added a cifas marker?
Ccp says
Hi yes u ca see its overdrawn now so that fine I can fix that I left this account dormant for years but I can see it went wrong so ull fix that. Got a cifas making for a item not recived but they could not provide evidence of delivery other then tracking that show edit was sitting in deport I ask to show evidence they did not and gave me a refund now they saying I committed car 6 fraud misuse of accout. Will this effect people I live with
Sara (Debt Camel) says
HSBC would have closed the account because of the CIFAS marker being added by the other firm.
The marker won’t harm anyone else but it will make it very difficult or impossible for you to get credit or open another bank account.
If you feel the marker is unfair, I suggest you complain to the firm about it and ask for it to be removed.
Benny says
During my MSc days in London in 2018, I lived in a flat share so basically we had no privacy as our room doors had no locks on them. I returned to Ghana after my Master degree in November 2018, and in April 2019, TSB investigation team called me to enquire if I was expecting any money, which I declined. They further questioned me about my bank account and asked me to log into my online bank and check my balance. Fortunately, they informed me that a fraudulent amount was paid into my account which they froze and prevented it from reflecting. Sadly, I re-entered the UK in December 2021, and I have tried opening a bank account with 2 different banks, but I have been refused by both banks. I am so confused right now as I have not been able to get a job. I am thinking of forfeiting my PHD studies and return back to my country. What can I do to solve this problem. I am really stressed.
Sara (Debt Camel) says
Checking the fraud databases as the article above suggests sounds like a good first step. Then if you feel TSB have unfairly added some marker, you can complain and ask them to remove this.
Benny says
Thank you Sara. Do you my any chance know of any online bank I could open to receive my wages and pay bills?
Sara (Debt Camel) says
I can’t guess – you need to find out what the fraud databases say.
EmmieJ says
Hi there.
My partner submitted a DSAR to CIFAS yesterday as we’re planning on applying for a mortgage soon and he wanted to check first. Since then he hasn’t been able to log in to some of his finances online including Marbles. He can access his current account with Lloyds Bank but now cannot see any of his credit card information which he did have access to yesterday.
Does CIFAS notify these companies when you make a DSAR? He’s really worried that his current account will be terminated.
Sara (Debt Camel) says
No. That sound# like a coincidence to me.
Ryan says
any update?
Musa says
Good afternoon,
I am requesting anyone to help. I checked my report yesterday ClearScore it saying a cifas record to be added to me file. Product code is PCCC and type of cifas record is VM2 what dose that mean please. I did a application with capital one they said it was 99 percent actppted and I call them yesterday I got told it was decline and letter on way. Can I chngalle it to get removed .
Sara (Debt Camel) says
That is a Victim of Impersonation marker.
I suggest you send Cifas a Subject Access request asking for the details as the article above says. That should state who added this marker.
Musa reza says
No problem. I have requested subject acces request yesterday. Can I challenge it with whoever placed this on my file.
Thanks
Sara (Debt Camel) says
If it is a Victim of Impersonation, then it should not stop you from getting credit. See what comes back.
Sana says
I have been under investigation by nationwide for a suspicious deposit of 170. This happened because I sent someone my details over telegram only my sort code and account number as he told me I won a prize i didn’t receive the prize however I didn’t think much of it because my account number and sort code couldn’t be used for much. However someone had sent me 170 and got my account blocked because the money was either from fraud or scammed from someone who pressed a charge back on my account. Later on someone contacted me trying to be the solution for 1,000 and he said that he could get rid of the Cifas marker for me so I screen shotted and sent evidence to the bank. From what I have gathered someone maliciously transferd me to me or scammed someone and sent the money to either way it has resulted in this investigation. I haven’t eaten or slept in days I’m very depressed I’m only 17 someone please help me get my account back any advice would mean the absolute world to me thank you.
[email address deleted]
Sara (Debt Camel) says
how long has the investigation been going on? I would hope they find in your favour especially because of your age – if they don’t you can complain to the Financial Ombudsman.
You need to start being very careful in future – only giving details to people you know and not trusting anything that sounds too good to be true. I am afraid that includes leaving your email address anywhere it is visible on the web – I have deleted your email from your comment as having it published would result in you getting deluged by spam and other potential frausters.
Sana says
Hello I wrote a previous email not sure if it registered, it had been going on for a week now, it’s really beginning to take a tole on my mental health I wrote several emails and even summarised everything for them in a letter. I just can’t take it it anymore, I made a stupid mistake and to think my future aspirations could be delayed by 6 years i feel so helpless. Has anyone on here got success stories of removing Cifas markers any guides or anything would mean so much being 17 and not having financially capable or literate parents puts me in a impossible position.
Sara (Debt Camel) says
if you look back through the comments, some people have been able to get a Cifas marker removed.
All these cases are VERY individual. If other people have failed or succeeded, that has little bearing on your case.
This has only been going on for a short time and I am afraid there is nothing more you can do at the moment. Can you come back and say what happenes?
Sana says
Thank you so much for your reply, the situation is making me so anxious. Currently they are still investigating and I have read other stories online similar to me and it doesn’t look like I have good odds. I have completely learned from my mistake and will never do anything like it again but having 6 year ban seems so excessive especially in such a crucial time in my life where I need a bank the most for university. If they concluded and close my account and put a Cifas marker on me what do you recommend is my first step I’m very anxious, never felt this low in my life and really need some guidance. My parents do not have financial literacy and I feel as though if I told them this would only make matters worse. I have no body to talk to, this whole situation is awful. Thank you for your reply it means a lot what your doing is amazing. Any advice would mean the world to me.
Ross says
Hi Sara,
A bit off subject, but wondered if you could help, please. On 12th July, I noticed that Argos Finance had performed a hard credit search, on my credit report. I noted it was at an address I hadn’t lived at for over 5 years. When I contacted them, via email, I received no acknowledgment. When I contacted them a second time, via email again, they sent a written acknowledgment, promising a further update on 17/08. However, this never mateirilised. After doing lots of chasing, and sending lots of ignored emails (some which they sent to me, and I responded) they sent a FR letter, yesterday. They state that they can’t fully uphold the complaint, as the initial complaint didn’t meet their criteria for it to be classed as a ‘complaint’, even though the subject line, in the email, was COMPLAINT. I have no idea how they’ve come to this conclusion? There’s lots of innacuracies, in their response, but they have put a CIFAS marker, on my credit report, said the hard search will be removed within 28 days and have offered £30 D&I payment. My partner, who worked in financial services himself, says this is woefully inadequate, based on how badly they have investigated all of this and reaching the conclusion that they have. Whilst I haven’t suffered any monetary loss, it has impacted my credit record, as it’s for a sub-prime store card. What would you suggest please?
Sara (Debt Camel) says
Double checking – they have put a CIFAS marker on your credit record? Or do you mean they have removed a CIFAS marker?
Ross says
They’ve put one ON my credit report. This says it expires in September 2023.
Sara (Debt Camel) says
have you ever had an Argos account? What sort of CIFAS marker is it?
You definitely want a fraud marker removed. It doesn’t matter that it came from a bad credit lender, it is a fraud marker.
Ross says
Thanks Sara, apparently it’s for my own protection, according to the Argos FR letter, as I have been a victim of impersonation? I’ve never held an Argos account (and looking at their APR, I never would want one!). After googling this, it appears it won’t affect my credit record? However, it still doesn’t justify how badly they’ve handled this whole complaint.
Sara (Debt Camel) says
6 weeks to respond to your complaint and add the Cifas marker doesn’t seem to me to be unreasonable.
But they certainly could have kept you better informed. Saying your complaint didn’t meet their reasons for a complaint is ridiculous.
You could reply that you are happy they have reached the correct conclusion in the end by you feel their communications (and lack of them) have been very poor (go into details) and this has caused you a lot of stress. Say you think £30 is inadequate compensation.
Ross says
Thanks Sara,
Apologies for using the incorrect thread. I’ll go back to them, with this 😇
Tommy says
Hi sorry to be a pain but if my gf gets cifas protective registration will it go against her in anyway effecting her credit score or anything? I know it runs out after 2 years but I wasn’t sure if it affects anything badly for the 2 years or is it okay to use would she still be fine applying for a mortgage
Sara (Debt Camel) says
I don’t think it should be a problem but I suggest you talk to a mortgage broker about this.
Claudia says
Please I need an advice. I borrowed a friend some money last year and he was paying bit by but into my Barclays account. When it was time for him to an amount he said he had to change the money from naira to pounds from Nigeria into his account before he sends it but the guy who was doing this process happened to have monzo account but he didn’t , so he asked me if I could give him my monzo account so the guy could send the money. The guy sent me £1000 and I transferred £800 into my Barclays account remaining £200 in the monzo account. All of a sudden monzo blocked my account and they didn’t give me the £200 back saying it’s under an investigation I called them to ask why the account has been blocked but they said they couldn’t tell me the reason . recently Barclays has also blocked my account. I called them and they said I’ll get a letter about the reason I still haven’t received it yet, I’ve been saving ISA with Barclays for a while with my wages as I work part time and I really scared they might not give me my money . Just yesterday Halifax which I use as a student account has also been blocked. When I called Halifax the guy told me a bank has registered fraud against me I don’t even know which bank I’m really stressed and frustrated about all this I’m in my final year and I really need the student finance funds to pay my rent and other thing. Can I withdraw my savings and student finance money ? I really need help please what should I do
Sara (Debt Camel) says
The links in the article above explain how to check what is recorded on the fraud databases. I think you need to find that information first and then talk to your local Citizens Advice to get help with this.
Rosie says
Hi.
I recently applied for a credit card. I stupidly put the wrong date of birth in and when the credit card arrived and I tried to register it wouldn’t let me pass security as I had put in the wrong date of birth. I went into branch and explained what happened and they closed down the credit card. They did write to me the next day, which obviously crossed in the post, that I needed to come in with id, payslips and 3 months bank statements. I just called this morning and explained again that my date of birth was wrong and he said he has been issued to the fraud prevention team. I am so worried about this now. I feel sick, I haven’t eaten in about 4 days I really don’t want this to go on my credit file. I can’t believe I have been so stupid. What happens now? Everything is closed down, I didnt owe anything on the credit card.
Sara (Debt Camel) says
So you don’t know what date of birth you put in but it can’t be right as you can’t pass security? And you told them straight away? This doesn’t sound like fraud to me and it shouldn’t to the lender if they think about it for 20 seconds…
I suggest going into the branch again if this doesn’t get resolved. And if necessary put in a complaint.
Rosie says
It wouldn’t accept the date of birth I was entering when I called up, then just went straight through to fraud. They told me I had to go into branch with id, bank statements etc. I was happy to provide but I just wanted it shut down as it seemed all very strange. The card
Was blocked straight away after I had set up online banking. How did this even go though? This is causing me so much stress. I had read up about application fraud and cifas. I’m guessing this is what’s going to go against me now it’s still with fraud prevention as I shut the account down on the 31st and I still have an alert on their system.
Sara (Debt Camel) says
So as I said this does NOT sound like fraud – it sounds like a mistake you tried to put right as soon as you realised.
Sonny says
What happens to existing credit like loans and credit cards when you’ve had a cifas marker placed on you? Do they close down your accounts? Or do they only know you have this unless you apply for credit?
Sara (Debt Camel) says
That depends on the bank and the type of debt. As a rough guide, if you have a loan or a mortgage, they just continue. If you have a credit card or an overdraft, the lender may close the account – but they depends on them noticing, which depends on their systems.
George Day says
Hi
I have been keeping an eye on my NH, SS and CIFAS database the last 3-5 years since realising an entry was on there.
There were 3 inconsistency markers on NH (time lapsed now) & 2 REFER markers from SS.
I have just checked all 3 again this year, and can see that the following have been added…..
Refer on SS – Nationwide – 31/03/2022
Refer on SS – Nationwide 01/04/2022
Inconsistency on NH – Tesco Loan 04/03/2022
Inconsistency on NH – Tesco Credit Card 21/09/2022
The 2 inconsistencies on Tesco are for “Conflicting details – Other” and then “unrealistic level of apps from same address”
The Nationwide Refer markers on SS give no reasons.
Not only is all the information correct on the markers, I seem to be subject to getting these markets often, which I have no idea why.
I am wondering if its because I am a mortgage broker and on SS for example, every application I do for a client with Nationwide I come up the report but instead of “applicant” it shows “introducer” or “broker”
Are these “inconsistency” and “refer” markers actually an issue? As I managed to remortgage to NatWest, open a HSBC advance account and also take out a new credit card with NatWest, all in the last 6 months? So I am wondering although there are refer and inconsistency markers, do the severity of these markers effect people differently?
Although info correct, I don’t want to speak to the lenders about this given the job I do.
Sara (Debt Camel) says
I’m sorry I have no idea. So you have a colleague in the same job you could talk to about this?
George says
Hi
No afraid not. Looking at the thread it seems a lot of knowledge for this?
Thanks
Sara (Debt Camel) says
Looking at the thread it seems a lot of knowledge for this?
Sorry, what are you asking?
George says
I am asking about refer and inconstancy markers on fraud databases called national Hunter and synetic solutions? Please see original post
Sara (Debt Camel) says
Yes I understand that. But because of your job you seem to be in an unusual situation. I can’t suggest anything without knowing more, which would involve you asking the lenders for information which you do not want to do.
Liam says
Hi,
I have a CIFAS marker placed on my profile by a company that has now been liquidated. I have mental health issues and ongoing gambling addiction. Can I have some advice or information on if this can be removed?
Many thanks,
Liam
Sara (Debt Camel) says
What was the marker for?
What was the company?
If it was still going, what would be your argument DRO removing the CIFAS marker?
William O'Toole says
Cifas clear. I have applied for my sar for 3 fraud registries. A bank in 2018/2019 marked me through the banks internal system which is why its not on cifas. ‘Witholding funds’ they said. How much longer am I marked for? Every account I open gets closed within 24 hours. Thanks
Sara (Debt Camel) says
see what the SARs say
William O'Toole says
Tracked down which bank placed the marker on cifas! Expires 4th April next year. They are going to see if they can review it if not I need to wait for it to expire.
Paul says
A charge back was done from barclays on my revolut account, so revolut reported this wiyhout proper investigation and cifas marker was placed on my name. I wrote to revolut and the marker has been removed. I want to know how to recover my funds and I am seriously considering litigating. Do you think it is a proper thing to do?
Sara (Debt Camel) says
what happened to0 the funds?
Paul says
The funds was sent to barclays.. charge back.
My name has been removed from cifas but I don’t know how to recover the fund, revolut says I should contact barclays and barclays is telling me to talk to revolut. I am considering litigating.
Sara (Debt Camel) says
Why would you not make a complaint to Barclays and are for the miney to be paid to you?
Santosh says
Hello,
Being new to the UK, my friend was offered online job,asked for online bank account and he didn’t have online bank account and I had my monzo account,gave him to receive salary.
When the money 250 dropped in my account he asked me to 230 send some out to another account. Immediately I sent it out, the account got blocked. With some money still left in the account. I sent to his lloyds account.
I didn’t pay attention to the account closure because I didn’t really need or use the Monzo account. Only to realise now that the transaction will affect my name.
I am currently unable to open any bank account and I honestly do not know how to get the marker off my record.
I’d appreciate any advice I can get as regards my case.
Regards.
Sara (Debt Camel) says
You could complain to Monzo, but I have no idea if this is likely to work.
Santosh says
Some others say either I need to go to police and explained I was victim or to solicitor to stand with me to prove I am victim? I don’t know what to do
Sara (Debt Camel) says
You could go to your local Citizens Advice to ask for their help with this. It isn’t clear to me that your friend has defrauded you at all.
Santosh says
My friend didn’t know about this, it’s that employer frauded , I came between because my friend couldn’t open monzo because of some technical issues at that time.now ,I got the CIFAS report where monzo gave the reason of misuse facility behind closing my account and placed the marker.How can I write complain to monzo?
Sara (Debt Camel) says
You need help to write this complaint. That is why I an suggesting that you go to your local Citizens Advice.
Jane Doe says
Hello,
I obtained a Cifas marker back in 2020. An old colleague suggested I help him out with bitcoin and in return I would be able to make some money, I was in university at the time. I stupidly gave him my bank details, he would send over money and I would send this into Bitcoin. I now know that this was not how bitcoin investing is suppose to work and there was clearly something suspicious going on. After telling this friend I no longer wanted part of this, my bank account was flagged for fraud 1 week later. I have been back and for disputing this with the banks and Cifas to get the marker removed. It is now 3 years on and the marker still remains, and the investigation is still ongoing. I cannot obtain credit or get a bank account with any mainstream banks, this has made it very difficult for me as I have relied on family members and friends just so I can continue so live somewhat normally. Are you able to give me any advise on what I should do moving forwards?
I understand that Cifas is an organisation for fraud alerts in the UK, but I would like to also know if I would find any difficulties opening bank accounts in different countries as I have dual nationality, and I am also planning to go abroad for a working holiday visa in Australia and need to know if this will impact me, I am Genuinely unsure if this would be a problem elsewhere. Any advice would be greatly appreciated.
Many thanks,
Jane Doe
Sara (Debt Camel) says
If you have Made a complaint to the bank that added the CIFAS marker and you disagree with their decision – or they have no made a decision after 8 weeks you can send the case to the Ombudsman. I don’t know what the Ombudsmans decision is likely to be.
I’m sorry I don’t know if a CIFAS marker will make it harder to open an account in other countries.
Layla says
Hi yesterday I spoke to the bank and I asked them whether they have put my on cifas the women from the fraud prevention team stated the bank have not put me on cifsas and if I was on there would need to give a eight digit reference number is this correct when someone on fraud database they have eight digit code if they on it can banks lie she stated she can’t.
Sara (Debt Camel) says
To find out what has happened, I suggest you send a Subject Access Request to CIFAS – the article above explains how.
Simon says
Hi, Is there anyway of removing my name off the Cifas database as the normal public don’t have so much looked into their applications. I was a victim of identity theft in 2018 and I reported it. Now I apply for a product and it will indicate that my details have been used in the past as a victim of identity fraud. The fact is I want my name details removed from getting further checks. I have managed to get the markers removed but in the future I know another marker will appear as there is a flag popping up on Cifas under my name and details.
Sara (Debt Camel) says
I don’t think so. This is here not just to protect you but Also to protect lenders. So far as I know the marker will drop off after six years so next year.
Simon says
Hi Sara, After 6 years how do I stop leaders from looking deep into my application as Cifas will still flag up that you need to have a deeper look. Will NatWest the leader whom has given this marker erase all details of that I had a marker with them in the past. A lot of my application are failed and the organisation do not bother getting in contact with me to confirm it’s myself who’s made the application. They just add on a marker without notifying as well as even if I do get the product then I have to wait longer as they are doing further checks
Sara (Debt Camel) says
I think the CIFAS data will be removed then.
Are you sure you will pass affordability tests at the moment so this marker is the reason you are being rejected?
Simon says
Hi Sara, Yes, I am not in any debt and for the past 6 years my credit score has been 900+ this marker is the issue but regardless I don’t want any protection. I am now wondering if it’s due to the protective registration and the notice of correction on my Experian that these further checks are being carried out. I personally don’t have any checks carried out but there is a “ Red flag” that appears somewhere when I apply for a product. This red flag is the issue as it indicates that “ victim of identity fraud” or “protection registration” and even “ victim of impersonation”.
Sara (Debt Camel) says
are you paying CIFAS for protective registration?
what does the notice of correction on Experian say?
Simon says
The thing is I think is that soon as I put in a application for a product the lenders see my credit file and then notice “ I have been a victim of identity fraud in 2018” this is why they do further checks and without informing add a marker to CIFAS. I use to have “ CIFAS Protection Registration” which also indicates that to do further checks. CIFAS has informed me that there is “ victim of impersonation” and the 3 markers that have been added on is called “ false identity marker”
Sara (Debt Camel) says
which are the lenders that added the victim of impersonation marker and the 3 false identity markers.
And did you make applications to all of them?
Simon says
Amex, Virgin and NatWest.
Yes, I did with all my information and due to me using my phone number and email this is why they think that’s it’s not me.
Sara (Debt Camel) says
Do you mean you have changed your phone number and email or that they didn’t match what the fraudster had provided?
Have you also checked the National Hunter database base to see if any applications are marked as “inconsistent”?
Simon says
It is my own email and number but they are saying the fraudsters used these details. I have not changed my number or email as unsure if I do then the lenders will think these are not “his” detail’s. Also on the other hand the lenders are saying “alert” due to having the same number and email the fraudsters used which is my email, do you suggest that I change my number and email? What if the lenders see new info and then think it’s the fraudster.
Sara (Debt Camel) says
when was the last of these entries?
and did you raise a complaint with the lender at the time saying this was not fraud?
Simon says
A couple of years ago.
No as I just realised after getting my DSAR that I have these markers.
Sara (Debt Camel) says
In that case you need to send a complaint to each of them. ALso check the National Hunter database and complain if anything wrong there.
Take these complaints to the ombudsman if the lenders reject them.
And stop applying for any credit until this is sorted!
Simon says
Hi, yes, I will also get a report from SIRA and n Hunter as well as the credit reference agencies. Which credit reference agencies should I apply to Sara? Yes, I have stopped apply for credit.
Sara (Debt Camel) says
You are not applying to the credit reference agencies for anything. You are making a complaint to the lenders
Simon says
Hi Sara, I have found the inconsistency marker on my NHunter and it’s mostly to do with my address and I used a different phone number. Is this alarming the inconsistency marker and how would I get it removed?
Regards,
Simon
Sam says
Hi Sara,
One of my debts has been sold on, the original lender went in to administration a couple of years ago. At the time of taking the borrowing I was desperate and was less than honest on my application, something I am not proud of but at the time I was struggling with addiction. I recently spoke with the DCA the loan was sold to and I let slip that I wasn’t honest when I originally took the loan out. I am now really worried that I will end up with a fraud marker, I checked the CIFAS website and the DCA is not listed as a member (I didn’t see any DCAs on there). Do you think the buyer of the debt (the DCA) are able to register a fraud marker or would that have to have been completed by the original (now defuncted) lender?
Sara (Debt Camel) says
I don’t think so.
What is your current financial situation like?
Sam says
Pretty dire but I am coming in to a lump sum soon so I should be able to do some full and finals. Currently in a DMP.
I’ve already been down the CCA and affordability route.
I’m just terrified now that the DCA that bought my debt will register a fraud marker. I took the debt out in 2019 so I think it’d be unfair to load it all these years later.
Sara (Debt Camel) says
i don’t think this is possible.
Kay says
Hi, I was bankrupt and discharged 12 years ago, I was wondering how long this would stay on a report or hunters and CIFCAS , the debt was held with Santander , do they apply markers generally longer than 6 years?
Sara (Debt Camel) says
The bankruptcy and the debts in it shopuld have dropped off your credit reports after 6 years. Have you looked?
Bankruptcy doesn’t appear on CIFAs or National Hunter.
Santander can keep internal records for as long as it wants.
Kay says
Yes it’s off my credit report but I’ve been told by bankruptcy lawyers that it gets noted of the national hunters and CIFA as well?? I’ve applied for information from those to see if there is anything. I’m just struggling to understand why they would ask as an open ended question where everything is normally 6 years. Just make you think there is information somewhere on this?? Thanks
Sara (Debt Camel) says
I’m just struggling to understand why they would ask as an open ended question where everything is normally 6 years.
Are you referring to the “have you even been insolvent?” question on a mortgage application?
Kay says
Hi yes and if actually my details are on a system still.
I’m not worried about the question as such I just wanted to obtain the reports to see what it actually says as I thought as stated previously things are removed after 6 years etc. thanks
Raj says
Hi
One of my flat mate asked me for a favour to receive money from someone. I said okay and I received it and again he asked me to withdraw it and deposit in another account. I was not aware of anything because I was new to UK (only 3 months) Everything happened lloyds account and eventually all other highstreet banks also closed
I got Misuse of facility
Will I be able to change my marker category to victim of impersonation?
And will credit union offer me account to recive salary
Thank you
Will I be able to open account
Sara (Debt Camel) says
You haven’t been a victim of impersonation, that is used when someone else has pretended to be you eg they have taken out a loan using your name.
You will have to ask your local credit union about an account and explain what happened – this will be a an individual decision – credit Unions are in general less inclined to automatically decline an application with a Cifas marker but that doesnt mean your local credit union will give you an account.
But you could consider complaining about the Cifas marker to Lloyds (email them at onlinecomplaints@lloydsbank.co.uk), and take your complaint to the Financial Ombudsman if Lloyds refuse to remove the marker.
Cifas says:
– There must be reasonable grounds to believe that an identified fraud or financial
crime has been committed or attempted;
– The evidence must be clear, relevant and rigorous such that the member could
confidently report the conduct of the subject to the police.
I don’t know what evidence Lloyds has.
Jannatul Mawa says
Hi
Me and my husband had an join mortgage application with nationwide and it was rejected. The reason i have been told from my broker that my husband’s job was unsustainable. Then he applied to Accord and it leads us to a Marker on National Hunter. As it was joint application so both of ours details has been reported to NH. The status was inconsistency and it is going to end on November 2024. Thère was nothing on Sifas.
My question is can I apply for mortgage after November 2024? Is Lenders will make any issues due to my previous markers?
I went to a advisor last week. He said Bank will see all the details and it is quite impossible to get a mortgage for use.
Can you please help me on my inquiries please??
Sara (Debt Camel) says
Was the National Hunter inconsistent marker reasonable? What did you husband change? This is your first mortgage? How large a deposit do you have?
Jannatul Mawa says
Hi
Thank you so much for your response.
What does reasonable mean over here ? It should be there for 3 years. But i don’t know what will happen after that. Am i will be able to get mortgage after this period? They give the reason same for both of us-‘ conflict of work’.
Deposit was £42K which was around in between of 10 to 15%. Unfortunately our advisor never gave us a copy of our application. Yes it was our first mortgage.
Sara (Debt Camel) says
“reasonable” means do you think the marker was fair eg did your husband say he had a different kind of you for the second application because whatever he wrote on the first got a rejection. Ask the adviser for a copy of the application.
I don’t see why you shouldnt be able to get a mortgage after the NH marker drops off, but of course in the last 3 years mortgage rates have gone up so it may be harder to pass an affordability test
G Kris says
Hi, hope someone can throw some light on this please as I am stressed out –
I have more than 15 years credit history in the UK, Credit Karma score is 690 and Experian score is 999, Equifax score is 904, never missed any mortgage or any payment so far, living in the same address for 10 years, employed with a good salary etc. Nothing negative in my credit reports.
I applied for a Credit card last week, it was initially accepted (all online) and I got a confirmation email, with the credit limit stated, and they said the credit card & PIN will reach me in 7 days etc.
But couple of days later, I got an email from fraud prevention team saying that they are unable to open an account for me, and they cannot tell me why!!!
I then contacted the bank, they say that their fraud prevention team made the decision, they are unable to tell me anything further and said this is their final decision, and I can approach the Ombudsman if I am not happy!
I only learnt about CIFAS last week, I applied for a report, no markers in my name! What is this mystery? Should I also check with National Hunters and Sira (never heard of them until today)?
I am really confused what to do now? Please help!!
Sara (Debt Camel) says
yes check National Hinter & Sira
G Kris says
Thanks Sara, I will do this asap. Giving me sleepless nights… should I wait for a week or two or does NH / Sira get updated in real time (because the bank just declined it last week)
Sara (Debt Camel) says
I don’t know how fast it is updated. You are guessing that the bank decided this was fraud and has reported it – it is equally possible that these was a decline because the bank saw something on NH and that caused the decline.
G Kris says
Understood, will get the NH and Sira reports and update here.
I really want to get to the bottom of this! I can’t believe the rejection due to my impeccable history! More than the rejection I cannot accept they think I’m a fraud risk without telling me the details! Frustrating and unable to sleep peacefully :(
G Kris says
So, nothing in NHunter! Any thoughts? Approach the Ombudsman next?
Sara (Debt Camel) says
So this is good because you know there is nothing unexpected on any of the fraud databases that you would need to get corrected.
It is unlikely you will get a satisfactory explanation for this by going to the Ombudsman, you can try if you want, but you could just sghrug and move on with your life.
G Kris says
OK but I’m still concerned on why they would reject me with an impeccable credit profile? And really want to know the reason for their rejection, Will the Ombudsman share the reason if I escalate to them?
Sara (Debt Camel) says
They may not tell the Ombudsman
G Kris says
Thanks Sara for your time! Will probably just get on with my life then.